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January 17, 2013 Master Thesis Jean Vercruysse
A method for Agile ERP implementations
as a new Service for Zest
January 17, 2013 Master Thesis Jean Vercruysse
How it started
2010 : Zest’s competitive adantage : know-how in the “power market”, particularly
Smart metering (cf. Smart grids)
lever for geographical growth :
January 17, 2013 Master Thesis Jean Vercruysse
Belgian power market
2010 : monopolistic (Electrabel) - even till 2012…
no innovating environment
no hard need for Zest’s know-how & services
Shift from geographical growth strategy to
Assortment growth strategy
January 17, 2013 Master Thesis Jean Vercruysse
Possible new services
• New market segment : Healthcare
• New activities :
– Zest Academy (training activities)
– Business-IT alignment improvement activities
January 17, 2013 Master Thesis Jean Vercruysse
Considered new services
• New market segment : Healthcare• New activities :
– Academy (Training)– Improving Business-IT alignment
Zest’s BPM-core skills
(@ intersection between
Business & IT)
Own experience with BPM and ERP-projects (also @ intersection between Business & IT)
January 17, 2013 Master Thesis Jean Vercruysse
Scope definition
Final focus : Agile ERP-implementations – why ?
• Too many ERP projects
are unsuccessfulwww.freebalance.com/blog/?p=3372
• Agile methods allowBetter results in Software Development
January 17, 2013 Master Thesis Jean Vercruysse
Agile projects – what
January 17, 2013 Master Thesis Jean Vercruysse
Contradictio in terminis
ERP’s integrational aspect ~ nervous system (of an organisation)
Agile ERP = cutting it into pieces (sprints)
Wise to cut an integrative system ?
Do not “cut”, but distinguish entire processes and process variants / cases as “sprints”
Ex.: Purchasing facilities <> purchasing raw materials
January 17, 2013 Master Thesis Jean Vercruysse
Own vision on Agility• Agility a “must” for any
– Industry,– Business,– Process ???
• However : a static process today may need to become Agile (and
vice versa) scenario’s / paths
• Maturity (business & IT-departments) must be acceptable
hereto also recommendations
January 17, 2013 Master Thesis Jean Vercruysse
ERP Agility Day
• Objectives: – Sharing & communicating our vision– Creation of awareness and
spotting potential candidates for pilots
• Results : – Positive with regards to speakers : shared & supported vision– Negative regarding participants : only 2 subscriptions
Cancellation of the event
January 17, 2013 Master Thesis Jean Vercruysse
Focus on methodology• Change of approach :
Developing the methodology together with a pilot organisation
Developing the methodology to find a pilot organisation
• Agile methodology specific for ERP-projects based on DSDM• Including
– Phases & steps– Techniques – Deliverables– Use of Process Mining
For more details : •Thesis document • Methodology description
document
January 17, 2013 Master Thesis Jean Vercruysse
Not alone…
After the “structure definition” of our method discovery:
SAP also busy with its own “Agile” method : ASAP 7.2
January 17, 2013 Master Thesis Jean Vercruysse
Future steps
1. Find a pilot organisation – To assess, practice and further improve the defined methodology
2. Monitor the pilot project very closely– Report every
• project deliverable, • important event• meeting,
For evaluation purposes
3. Market the new service – As a unique service proposition– Stressing the value : less risk for unsuccessful ERP-project
January 17, 2013 Master Thesis Jean Vercruysse
Important tip(s)
Don’t consider Agile as a religion ; be pragmatic :
– Not black or white
– Not necessarily
the train OR the bike :
smartly combining them
allows you to get anywhere !
Agility is – first and foremost –
thinking & acting the agile wayForrester’s“Water-Scrum-Fall”
January 17, 2013 Master Thesis Jean Vercruysse
Questions ?