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2 | York Solutions
Think IT Association
Mission: “To foster professional growth and development through the power of networking and collaboration.”
• Think IT is a service of
• Think IT Association was founded in 2009. Each group meets regularly in an informal, roundtable format with a different member from the group facilitating each session.
• The Project Management Office group is designed exclusively for IT project
managers, program managers, portfolio managers and business analysts.
• Additional Think IT Program:• Link to Leadership – Registration for our Spring session has officially
opened! • 6 month leadership development course that is designed and led by IT
executives from across the metro• Benefits Genesys Works-Twin Cities alumni through the Think IT Young
Professionals Scholarship fund
• While there is no cost to be a member of Think IT, it is not FREE and we do ask that members invest their time and experience and be open to facilitating
3 | York Solutions
Barriers to Entry
A big thank you to the following companies who have hired our B2E students!
For more information, contact: Silvia Hinton at [email protected]
4 | York Solutions
A Proud Partner of
To date we have raised a total of $542,495 for Genesys Works, through the Think IT Golf Invitational and our Link to Leadership program!
Thank you to our 2018 Sponsors!
5 | York Solutions
Upcoming Meetings
• Friday, September 14th – SPG Meeting
• Topic: Supporting IT Innovation
• Location: Medica
• Facilitator: Stephanie Tulgren, Vice President, Strategic Vendor Optimization at US Bank
• Friday, February 1st – ITL Meeting
• Topic: Robotic Process Automation
5 things we wish we had known before starting our RPA journey.
• Location: Best Buy
• Facilitator: Frederic Pontaut, Director, Corporate Systems at Best Buy
• Friday, February 15th – Quarterly Event
• More details to come!
Save the Date!
Seeing Beyond Scope:
How to Ensure Success for
Non-IT Stakeholders
Learnings from Xcel’s SAP implementation
January 11, 2019
PTT: Productivity Through Technology
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Success is NOT a spectator sport
Handshakes, not Handoffs One Team,
One Goal
People, Process, and
Technology
Winning the
Hearts and Minds
Calm is Contagious
• Start with Why?
– Why does this matter to an end user’s “day job”? Why does it matter
more to some?
• As a leader and partner, be the one to listen
• You have influence!
– Leaders make decision based on information in front of them and
incomplete information
– Leaders want you to have a voice that aggregates perspectives and
priorities from all affected parties
Doing IT With, Not To
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• Formal, written, time bound requirements and expectations – from
actual end users
– Business sign off is critical for engagement and “owning it”
– IT teams aren’t those that sign off on deliverables, end users sign off
• Education Required
• Engagement every day Required
• Show small progress steps via current process
– Don’t come in to change all processes and declare all existing things
“dumb”, “clugy” or “archaic”
– Do show small wins and true caring for the experience of people affected
by change
• “DRAFT” slides to communicate project parameters can be your friend
End Users decide success criteria
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• All Channels – in-person, visual onsite, large phone conferences, small group sessions with influencers
– The time spent in relationship development will provide both awareness of what stakeholders care about and pave the way to trusting working relationships
– End result – faster, better and more relevant results
• Perform Mock/Dry Runs for end users and participants in big changes
– Role Play – do actual choreographed run-throughs with stakeholders
– Practice exactly how you will Perform
• Do NOT assign tasks to teams or individuals or assume compatibility with existing functions unless they expressly accept them via in-person conversation
Over Communicate: Early and Often
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• As Leaders – first, we criticize ourselves fearlessly and with
vulnerability
• Let go of being right and perfect early on in favor of eventual (time-
boxed) success
• Don’t let a good crisis go to waste
Using Lessons Learned as Buy-In Builders
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Accountability Matrix & Go-Live Readiness
Data Readiness
• Converted data has been identified,
cleansed, and enriched
• Action Plan: Clean up data in legacy
systems prior to conversion
Sustainability Readiness
• Go-Live Criteria: Sustainment organization
is staffed
• Action Plan: Identify staff to take on value
ownership roles
People and Org Readiness
• Go-Live Criteria: 100% of employees
complete training
• Action Plan: Prioritize work and plan
employee capacity to allow for training
External Stakeholder Readiness
• Go-Live Criteria: Suppliers are able to
transact in PTT systems
• Action Plan: Establish and execute a
supplier enablement plan
Business Process Readiness
• Go-Live Criteria: Procedures are updated to
reflect PTT processes
• Action Plan: Identify owners for procedure
updates and work with BPC members to
update procedures to reflect new PTT
processes
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Business ‘Ready to Accept’
Technical
Infra. & Site
Readiness
People & Org
Readiness
Sustainability
Readiness
External
Stakeholder
Readiness
Cutover
Readiness
Application
Readiness
Support
Readiness
Go-Live
Readiness
Data
Readiness
Business
Process
Readiness
Solution ‘Ready to Deliver’
Support Readiness
• Post go-live support organizations have
been established with sufficient capacity
and are prepared for crisis situations
(Hypercare)
Tech and Site Readiness
• Site infrastructure set up and tested (e.g.,
printers and laptops)
• Hardware, software and middleware are
set up and tested for functionality,
performance and security
Application Readiness
• Configuration and development objects
have been designed, built and tested (MM,
PM, WM, BI and Legacy Applications)
• Enabling projects have completed design,
build, test and training activities
Cutover Readiness
• Cutover processes defined, tested and
communicated (both technical and
business)
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Thank you to Xcel Energy for hosting and to Drew & Cindy for facilitating!
