This is the cloud that helps enterprises move faster

Adopting the cloud shouldn’t mean giving up anything—we believe

it should be about getting more without compromising on what you

need. Things should simply work together. Tools should be intuitive

to use. Your business shouldn’t fit the cloud—rather, the cloud

should fit you. And you should get the

security and reliability that you expect.

At Microsoft Services, we

understand that each

and every business

is unique. From

healthcare to retail,

manufacturing or

finance—no two

businesses operate

the same way. That’s

why Microsoft Services can

tailor the Microsoft Cloud to meet

the needs of any enterprise.

Platform

Productivity InsightsSocial

“Organizations must focus on the importance of building cloud strategies because cloud computing will become critical to

them—whether they plan for it or not.”—Gartner, Inc., “2014 planning guide for cloud computing,” October 3, 2013

Are you empowered to react

at a moment’s notice and

thrive in today’s complex,

changing world?

Organizations can transform by

adopting innovative technology that

creates value, makes money and

differentiates them in the market. With

cloud services, businesses have the

opportunity to improve performance,

accelerate time to market, and more

effectively deliver on customer

needs—if the company’s strategy and

technologies support that.

The best enterprise-class, end-to-end productivityBe productive anywhere, anytime with Office 365

Richest end-to-end productivity solution

Work from anywhere on the device of your choice

Enterprise-grade security and management

Get provisioned and operating quickly on Office 365

Enhance.Accelerate Office 365 productivity,

education and adoption with Microsoft

Services.

4

Onboard.

Provision all Office 365 services.

Get Started.

Try a production environment for up

to 250 users and 90 days.

“The team has shown a commitment to working with us every step of the way to ensure our successful transition to the

cloud. That kind of reassurance is invaluable.”

– Christian Revelli, Group Chief Information Officer, Steria

Flexible approach to onboarding to Office 365

• Direct remote assistance provided by Microsoft Office 365 onboarding expert

• Onboarding of all users/organization wide access to Office 365 services via Microsoft Office 365 onboarding expert

• Project management and technical assistance of customer deliverables in Onboarding

• Technical assistance for configuration of customer on premise environment, applications, and infrastructure

• Technical guidance and education on administration capabilities

Onboarding feature of the

Office 365 Service

or customers wanting local assistance for their onboarding

Microsoft Onboarding Center – included as a feature of the service, designed and intended for most customers*

Onboarding feature of the

Office 365 Service

Assistance for Office 365

Onboarding

Customers can purchase service enhancements with or without Assistance for Office 365 Onboarding to support a richer user environment including services such as:

• Active Directory Federation Services Configuration or 3rd party directory

enhancements

• Complex hybrid coexistence configuration

• SharePoint Online Content Migration Assessment

or customers wanting enhanced cloud service experience

Onboarding feature of the

Office 365 Service

Service Enhancements

Assistance for Office 365

Onboarding

Microsoft Services: Assistance for Office 365 Onboarding

Assistance with technical guidance and

education for Office 365 administration

capabilities

Help to manage the configuration of your

local environment as required by the

Microsoft Onboarding Center

Enterprise-class project managers and

deployment consultants to help you navigate

through the onboarding experience

Microsoft Services

provides consulting

for customers looking

for an extra-level of

local assistance and

technical guidance as

they onboard to the

Office 365 cloud

service.

Microsoft Services: Assistance for Office 365 Onboarding

Overall program and project coordination

of customer onboarding activities

Assistance with ensuring end-user

communications, documentation, training,

and change management are in place

Help-desk documentation and training

coordination

Producing customer specific reports,

presentations, or meeting minutes

Microsoft Services: Assistance for Office 365 Onboarding

Architectural and technical guidance

specific to the on premise environment

Guidance and support for technical

change management processes

Technical guidance and assistance with

directory synchronization to the cloud

Technical guidance and assistance with

on premise infrastructure including

firewall, networking and DNS

• A flexible suite of services to

enhance productivity in the

cloud.

• An integrated, accountable

team to guide and support you

over time, to minimize potential

disruptive effects of moving to

the cloud and facilitate user

readiness and adoption.

• An established track record as a

partner with global scale and

deep expertise on the

Microsoft technology stack.

Microsoft

Services …

Managed

Lifecycle

Service Lifecycle

Management

A Services Delivery

Executive (SDE) to support a

smooth cloud transition and

accelerate value.

Cloud Strategy and

Planning

Workshops focused on cloud

strategy, datacenter

optimization, and

productivity.

User Adoption

Acceleration

Workshops focused on

accelerating adoption

through recommended

tools and practices.

Managed

Deployment

Service Enablement

Deployment services to get

you up and running in the

cloud quickly.

Service Enhancement

Enable requirements such as

Active Directory Federation

Services (ADFS), multi-forest,

hybrid coexistence, and

environment remediation.

Migration Services

Migrate your data or

content from your

on-premises systems to

the cloud.

Managed

Support(Premier Support)

Service Delivery

Management

Dedicated service and

support management and

cloud update guidance.

Resolution Services

Comprehensive

troubleshooting through

24/7 assistance and

escalation for urgent issues.

Proactive Services

Workshops focused on

administration and

configuration and

operational management.

Microsoft Services for Office 365Services and experience to help you reach your goals

10

10

Many of the world’s largest and most recognizable global brands work with Microsoft Services

Experience in the cloud

© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other

countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must

respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided

after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION

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