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Gateway Alliance of AVAYA Users
This is your user group...
Tuesday, February 26, 2002
10:00-10:30 Registration
10:30-11:00 Introductions— Discussion of Charter
» Leadership roles
» Membership lists
» Length of meetings
» Breakout sessions
» Message boards, broadcast email— Expectations
»What are you looking for
»What will bring you back— Survey
11:00-11:30 Maintenance and Billing
»IL Numbers vs. Sold To Numbers
»SAP Conversion and your Records
11:30-12:00 Changes at AVAYA
»Channel Strategy
»Pricing Structure Changes (RTU)
12:00-1:00 LUNCH
»Eat and Network
1:00-1:30 Avaya Call Processing
»Highlights of Release 10
»Migration Paths
1:30-2:00 User Experience Presentation
»IP Agent
»Call for Presentations
2:00 Vendor Interaction— Representatives from various Avaya Business
Partners will be available to discuss the value they bring to the Avaya experience.
— Talk to your Account Executive or Avaya Billing Professionals
Go back to work, don’t go back to work— we won’t tell.
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Gateway Alliance of AVAYA Users
This is your user group...
Introductions
YOUPresident, Marc Grossman
Vice-President, Cheryl Giacobbe
Micki Ball, Vivian HardyKurtis Harrison
Avaya Sales or Engineering support
Oklahoma Contingent
Gateway Alliance of AVAYA Users
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Gateway Alliance of AVAYA Users
This is your user group...
Charter
Discussion of Charter• Leadership roles
— Membership— Documentation
• Membership Lists— Contact Information
»CC or BCC
»For and Against Distribution
• Length of meetings — Breakout sessions
– Vendor Demonstrations– User Presentations
»Technical
»Administrative
»Financial
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Gateway Alliance of AVAYA Users
This is your user group...
Expectations
Expectations• What are you looking for
— previous meetings have discussed a three part approach
»Alliance Business
»User Presentations
»Avaya or Vendor Demonstrations
• What will bring you back— Relevant Breakout Sessions— Multiple Breakout Sessions— Tell Us
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Gateway Alliance of AVAYA Users
This is your user group...
Maintenance and Billing
Maintenance and Billing• IL Numbers vs. Sold To Numbers
— Do you know your Sold to Number?— Is all the same equipment properly referenced?
• Get to know your Maintenance Bill— Per Port— Sets and Packs— Upgrade Protection Plan
• SAP Conversion and your Records
Changes at AVAYA
» Channel Strategy» Pricing Structure Changes (RTU)
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Gateway Alliance of AVAYA Users
This is your user group...
Changes at Avaya
Changes at AVAYA• Channel Strategy• Account Executive Philosophy• Pricing Structure Changes (RTU)• Other
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Gateway Alliance of AVAYA Users
This is your user group...
Avaya Call Processing
Avaya Call Processing— The processor is going where!— IP Telephony
• Highlights of Release 10• Migration Paths
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Gateway Alliance of AVAYA Users
This is your user group...
User Experience Presentation
User Experience Presentation • Call for Presentations• IP Agent