This is your user group...

Gateway Alliance of AVAYA Users

February 26, 2002

…make the most of it.

2

Gateway Alliance of AVAYA Users

This is your user group...

Tuesday, February 26, 2002

10:00-10:30 Registration

10:30-11:00 Introductions— Discussion of Charter

» Leadership roles

» Membership lists

» Length of meetings

» Breakout sessions

» Message boards, broadcast email— Expectations

»What are you looking for

»What will bring you back— Survey

11:00-11:30 Maintenance and Billing

»IL Numbers vs. Sold To Numbers

»SAP Conversion and your Records

11:30-12:00 Changes at AVAYA

»Channel Strategy

»Pricing Structure Changes (RTU)

12:00-1:00 LUNCH

»Eat and Network

1:00-1:30 Avaya Call Processing

»Highlights of Release 10

»Migration Paths

1:30-2:00 User Experience Presentation

»IP Agent

»Call for Presentations

2:00 Vendor Interaction— Representatives from various Avaya Business

Partners will be available to discuss the value they bring to the Avaya experience.

— Talk to your Account Executive or Avaya Billing Professionals

Go back to work, don’t go back to work— we won’t tell.

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Gateway Alliance of AVAYA Users

This is your user group...

Introductions

YOUPresident, Marc Grossman

Vice-President, Cheryl Giacobbe

Micki Ball, Vivian HardyKurtis Harrison

Avaya Sales or Engineering support

Oklahoma Contingent

Gateway Alliance of AVAYA Users

4

Gateway Alliance of AVAYA Users

This is your user group...

Charter

Discussion of Charter• Leadership roles

— Membership— Documentation

• Membership Lists— Contact Information

»CC or BCC

»For and Against Distribution

• Length of meetings — Breakout sessions

– Vendor Demonstrations– User Presentations

»Technical

»Administrative

»Financial

5

Gateway Alliance of AVAYA Users

This is your user group...

Expectations

Expectations• What are you looking for

— previous meetings have discussed a three part approach

»Alliance Business

»User Presentations

»Avaya or Vendor Demonstrations

• What will bring you back— Relevant Breakout Sessions— Multiple Breakout Sessions— Tell Us

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Gateway Alliance of AVAYA Users

This is your user group...

Survey

7

Gateway Alliance of AVAYA Users

This is your user group...

Maintenance and Billing

Maintenance and Billing• IL Numbers vs. Sold To Numbers

— Do you know your Sold to Number?— Is all the same equipment properly referenced?

• Get to know your Maintenance Bill— Per Port— Sets and Packs— Upgrade Protection Plan

• SAP Conversion and your Records

Changes at AVAYA

» Channel Strategy» Pricing Structure Changes (RTU)

8

Gateway Alliance of AVAYA Users

This is your user group...

Changes at Avaya

Changes at AVAYA• Channel Strategy• Account Executive Philosophy• Pricing Structure Changes (RTU)• Other

9

Gateway Alliance of AVAYA Users

This is your user group...

Lunch

10

Gateway Alliance of AVAYA Users

This is your user group...

Avaya Call Processing

Avaya Call Processing— The processor is going where!— IP Telephony

• Highlights of Release 10• Migration Paths

11

Gateway Alliance of AVAYA Users

This is your user group...

User Experience Presentation

User Experience Presentation • Call for Presentations• IP Agent

12

Gateway Alliance of AVAYA Users

This is your user group...

Vendor Interaction

Vendor Interaction— Representatives from various Avaya Business

Partners will be available to discuss the value they bring to the Avaya experience.

— Talk to your Account Executive or Avaya Billing Professionals