Tuesday 14th February 2012 | Leyland
This year, Lancashire CRN’s Annual Conference is
All About You..!All About You..!Help Direct and You
Lynn QuigleyHelp Direct (Preston and South Ribble)
Help Direct Preston and South Ribble
Lynn Quigley, Outreach Co-ordinator
1. What is Help Direct?
The science bit…• Funded by Lancashire County Council
• 4 providers of Help Direct in Lancashire
• Managed by Age Concern Central Lancashire
• Cover Preston and South Ribble districts
• Est 2008
Help Direct – Our Mission• Information, guidance and
support to ALL adults over 18 in Lancashire!
• Be the first port of call for practical support, information and signposting
• Offer preventative support
I need HELP!!
Who is my local
police officer?
Where can I volunteer locally?
My mum needs help at home!
I just don’t know
where to turn?
I want to socialise
more!
I am struggling
getting about
I am struggling with bills!
How can I use the internet?
My garden is in a mess
I want to be
healthier!
We can help you get the most out of life in any of the following areas …
“The key aim of Help Direct is to enable citizens to get practical support, guidance or simply the right information and advice they need before a problem becomes a crisis! ”
Help Direct Aim
2. Where are we & how can you contact us…
Help Direct Preston
• 30 Cannon Street, Preston PR1 3NS
• Drop in centre • Open Times:
Monday – Friday 9am – 5pm
• Community Advisors and Volunteers
Within Roccoco Coffee Lounge
Help Direct South Ribble
• 41 – 45 Chapel Brow, Leyland PR25 3NH
• Drop in centre • Open Times:
Monday – Friday 9am – 5pm
• Community Advisors
Give us a call…
0303 333 1111 less than 1p per minute
Upon calling this number the call will be directed to the local provider. (from a mobile you will be given 4 area options)
Visit the website …
www.helpdirect.org.uk
3. What services do Help Direct
provide?
Community Advisors
• Support and assist all clients to resolve their problems
• Investigate solutions • Monitor and follow up• Work with referring agencies
e.g. Social Workers, Police, LFRS etc
• Aim to achieve a positive outcome
Wellbeing Measure Tool
• Identify areas may wish / need to improve • Highlight priority areas • Give a record of scores & actions • Method of measuring the
increase in someone’s wellbeing, empowering and encouraging the individual further
• From handy person to Home Improvement Agency
• Trading Standards approved
• Basic criminal record check
• Feedback Facility
• E.g. Plumbers, Electricians
Safe Trader Scheme
www.safetrader.org.uk
• Expanded to include other services e.g.
• Dog Walking
• Cleaning / Domestic Services
• Residential Care and much more…
Safe Trader Scheme
www.safetrader.org.uk
• Volunteer Community Advisor
• Volunteer Events Assistant
• Volunteer Projects Assistant
• Volunteer Website and & Data Input Assistant
Volunteer Opportunities
Time BanksTime banks allow people to do things for each other and instead of money they earn Time Credits
1hr of time = 1 time creditTime banks can be set up in communities, neighbourhoods and organisations
Skills Exchange
•Bring people together in a spirit of equality
•Build an individual’s confidence and skills
•Build community networks and knowledge
•Get things done that wouldn’t get done
Outreach in the Community• Community Centres• Libraries• GP Practices• Job Centres• Day Centres• Health Centres• Social Work Teams • Lancashire Fire and
Rescue Service• Other Partner Agencies
Events• Partners• Outdoor• Indoor• Coffee Mornings• Major Events• And many more• Let us know…….
Community Support
• Community Advisor Support
• Offering advice in a Community Location
• Taking the service to the need
Work WITH partners
• Throughout Lancashire
• Not here to replace anyone
• Access to the RIGHT information
• Supporting partners
• Build capacity
Wellbeing Directory• Self directed support• Interactive & searchable database• Access to local services• Help Direct website….
www.helpdirect.org.uk
Help Direct for YOU
• Link to Wellbeing Directory
• Services on the Safe Trader Scheme
• 1st Contact Partner
• Team Talks
• Community Support and Events
Thank You Questions?