Vidyo and CERN Collaboration Services

Thomas Baron

GS GLM – 25 March 2013

LOGO

• Universal Videoconference with Vidyo• Conference Rooms Service• Webcast & Recording Service• Indico Service• Public Displays Service

Videoconference at CERN• EVO since the late 90s• Built on the requirements of HEP communities• Tendering needed in 2008 following EVO’s change of

business model• Setup of a committee (LCEB) with representatives of major

user communities• Establishing requirements• Informal market survey• Only two products could cope with specs• Pilot for 6 months

• Selection of Vidyo• 1st January 2013: end of EVO support at CERN

Vidyo: Company Profile• Based in Hackensack NJ, USA

• Founded 2005• 250+ employees• 60+ in R&D

• Industry traction• Based on multiple patents around h264 SVC• Several major OEMs: Google+ hangouts, HP,

Nintendo Wii U• 50+ worldwide service providers• 3000s customers

Vidyo at CERN• Since December 2011• Universal videoconference system

• From Vidyo clients (connection through Vidyo routers)• Desktops (Windows, MacOSX, selected linux flavors)• Mobile devices (iOS and Android)

• From 3rd-party clients (through Vidyo gateways)• Rooms (CERN VC rooms) to the H323/SIP protocols• Phones

• Strong points• Extensible (several hundreds in a single meeting)• Very small latency (natural interactions)• Good A/V quality and resilience/adaptability to poor network conditions• Simple interface• Good integration possibilities

Vidyo Service Scale

• ~20000 users• 800-1600 connections• 21-168 H323 (rooms)• 12 recordings

Vidyo Eligible Users• Anyone with a valid CERN account

• Register at https://account.cern.ch/account/ “Services” link

• can participate in meetings• create virtual rooms• invite other users• moderate meetings

• Non-CERN users • can participate as guests

Vidyo Worldwide Service Topology

Portals

Routers

Gateways

Router

Proxy

2

20

10

Vidyo: Usage Evolution

Vidyo: Usage Evolution

Usage Evolution• Current peaks

• max Simultaneous connections: ~750• max number of people in one meeting: 252• max phone usage: 100k minutes in 1 month• more than 3200 meetings per month• more than 5000 distinct users and 3000 Guests

per month• more than 18000 clients have been installed

(mobile and desktop)

Vidyo Client Main Features• Main features

• Up to 8 videos displayed – last speakers• Number and display format selectable• Self view

• Multiple screen and window sharing• List of participants• Firewall traversal

• Using http proxy

Access From Desktops• Indico Vidyo portal

• Participants

• Managers

Access from CERN Meeting Rooms

Room VC equipment

ThisPC

Access from non-CERN meeting rooms

IVR: dial gateway IPCERN or Internet2

Access from Phones• Dial one of

• Geneva (CH): +41225330322• Tool free number (US): +18665777460• London (UK): +442030510622• Madrid (SP) +34911233708• Tokyo (JP) +81345790501• Nikhef (NL): +31207165248• Desy (DE) +494089981350• Cesnet (CZ) +420950072376

• Enter the meeting extension and «#»

Service Evolution• New client with integrated chat - Q2 2013• New phone access points in CERN

collaborating institutes - 2013• Skype gateway – Q2 2013• Linux consolidation – Q2 2013• Recording – Q3 2013• Webcasting• SSO?

Service Support• 1st level:

• 2nd level:

• 3rd level:

CERN Service Desk

Serco onsite technicians

VidyoEngineers

CERNEngineers

Rooms, presence

Service Support

VC/Vidyo use cases

• Work meetings• Point2point calls• Distance learning• Public outreach: Masterclasses• Remote Operation Centers• Recruitment interviews

Equipment• Rooms

• H323/SIP videoconference devices• Vidyo room systems

• Desktops• Webcam• Echo-cancellation table microphone• Headset

• Tablets

Vidyo• info:

• http://cern.ch/vidyo

• status page: • http://avc-dashboard.web.cern.ch/Vidyo

• contact:• vidyo-support@cern.ch

User training is available in the CERN technical training catalogue

Conference Rooms Service

Conference Rooms Service• Activities

• Equipment standardisation• Meeting room A/V design• Meeting room installation coordination• Equipment monitoring• Preventive maintenance• Corrective maintenance and Technical support

Conference Rooms Service• Proposal to take over management of CERN

meeting rooms• Each department remains the owner• Room management delegated to IT• Room upgrade/maintenance cost billed to department• The equipment must be standardized and networked• SLA available

• Resources: • Outsourced team of 5 for operation (extensible)• Two staff

• One CERN service manager• An additional technical expert

Conference Rooms Service• Service coverage

117139

CERN rooms

managedunmanaged

1114

GS rooms

managedunmanaged

Conference Rooms Service• Why using the service ?

• Standardise equipment: uniform room management ease of use

• Monitoring of equipment and regular maintenance reliability

• Available support and technical contact getting help

Conference Rooms Service• Main strategy

• Same setup/equipment everywhere• Remote monitoring (projectors, PCs, VCs,

screens)• Preventive maintenance (lamp change, filters,

battery replacement, regular visits, managed PC)

• Backed-up with professional tools (inforEAM, ServiceNow)

• Incident management

Conference Rooms Service• Future plans & research

• Improving the equipment monitoring• Provide better service indicators

• Real room usage• Investment plans

• E-locks?• Interactive room panels

• Information display• On location room booking• Support request

Conference Rooms Service

• info• http://cern.ch/conference-rooms

• status page• http://

avc-dashboard.web.cern.ch/Conference%20rooms

• contact• conferencerooms-support@cern.ch

Webcast & Recording Services

Webcast & Recording Services• Service available in equipped rooms:

• BE Auditorium Meyrin (6/2-024)• Council Chamber (503/1-001)• Filtration Plant (222/R-001)• Globe 1st floor (80/1-001)• IT Amphitheatre (31/3-004)• Main Amphitheatre (500/1-001)• Room Andersson (40/S2-A01)• Room Curie (40/S2-C01)• Room Georges Charpak (60/6-015)• TH Conference Room (4/3-006)• Training Center Room 11 (593-R-010)• Kjell Johnsen (30-07-18)• ATLAS Point 1 (3162-1-K01)

Webcast & Recording Services• Live Webcast

• Usually 2 videos (speaker and slides)• Viewing on all platforms including mobiles• Internal capacity: ~4000 simultaneous viewers• Contract with Global CDN company (Limelight)

• 4th July: ~500k unique viewers; 56k simultaneous

• http://webcast.cern.ch

Webcast & Recording Services• Recording

• Published on CDS with a link on Indico page• Dynamic and interactive playback interface

Webcast & Recording Services• Service requests through Indico “Video Services”

(separate requests for webcast and recording)

Webcast & Recording Services

• site• http://webcast.cern.ch

• info• http://

information-technology.web.cern.ch/services/fe/webcast

• status page• http://avc-dashboard.web.cern.ch/Webcast

• contact• Webcast-support@cern.ch

Indico Service

Indico Service

• THE CERN hub for event management• Meeting and conference planning and

organisation (schedule, document management, registration, e-payment, etc.)

• Central repository and long-term archive of event-related documents

• Physical room bookings• Collaboration services bookings• Chat interface

Indico Service• site

• http://indico.cern.ch

• info• http://

information-technology.web.cern.ch/services/fe/indico

• status page• http://avc-dashboard.web.cern.ch/Indico

• contact• Indico-support@cern.ch

Public Displays Service

Public Displays Service• Network of connected information screens• One central server• Implemented using the Scala solution• Central management web interface• Service available for consulting on your

specific needs

Public Displays Service• Currently managing 49 screens• General Information Screens: 8 screens

in the 3 restaurants

Public Displays Service Conference Rooms attached screens

Public Displays Service

• General Meeting announcement

Public Displays Service

• Interactive information points

Public Displays Service• ATLAS TV channels

Public Displays Service• info

• http://information-technology.web.cern.ch/services/public-information-displays

• status page• http://

avc-dashboard.web.cern.ch/Public%20Screens

• contact• publicscreens-support@cern.ch

Thank you for your attention

Questions

Contact me:Thomas Baron (IT-CIS-AVC)Thomas.baron@cern.ch

Backup Slides

Vidyo SLD• AV quality

• Aggregated video resolution on VidyoDesktop client: 1080p 30FPS• The resolution will vary according to the PC hardware and available bandwidth.

• The audio codec the Vidyo client can currently provide is Speex ultra-wideband• Adaptable echo suppression built-in

All desktop software client versions will be able to achieve these quality levels given the appropriate hardware support and bandwidth

• Officially Supported clients• Windows XP, Vista or 7, (32 and 64 bits)• Mac OS X “ Leopard” 10.5 or higher• Linux

• SLC 5+ (32 and 64 bits)• Ubuntu (32 and 64 bits)• Fedora Core 14+ (32 and 64 bits) • Debian 5+ (32 and 64 bits) • OpenSUSE 12.1+

• Mobile Clients• Android-based devices (client available via the Android Market)• iOS devices (iPhones and iPads) via the AppStore• Recommended devices: Motorola Xoom, Motorola Atrix, iPhone4, iPad2

• H.323/SIP terminals• Phones