Date post: | 01-Nov-2014 |
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Recap: Objectives for Day 1
• Gain a deeper understanding and background of 7Dimensions of culture model and the Corporate Culture Model
• Practice Mapping Cultural Dimensions
• Reflect on how our own cultural orientations and how this impacts our work with others
What key points or learnings standout from yesterday?
Objectives for Day 2
Today we aim to provide you:
• An clear overview of IAP profile and Online system
• A broad sense of how to use the IAP profile and supporting materials with your clients
• A clear understanding of the features and supporting materials the IAP Online system, as well as the practical logistics of setting IAP Online system, as well as the practical logistics of setting passwords up, printing profiles etc..
• Opportunity to demonstrate how you could use the IAP and materials in different scenarios.
Agenda Day 2 – The Intercultural Awareness Profiler (IAP)
09.00 Recap of Day 1
Distribution of IAP profiles
IAP supporting materials and features
11.00 Break
11.15 IAP questionnaire and profile – Q&A
Technical Aspects of the IAP Online
13.00 ~ Lunch ~
14.00 Practice / Playback
15.15 Break
15.30 Q&A Fons Trompenaars – background IAP research and
development
17.00 Wrap up
17.30 End of program
Intercultural Awareness Profile (IAP): The tool
Benefits of the IAP questionnaire
• Based on 20 years of research
• Active database of over 80,000 managers
• Regular testing for continued reliability and validation
• Used worldwide
• Various methods of administering the questionnaire, depending on
client needs
• Gets people thinking about the subject of culture and talking with • Gets people thinking about the subject of culture and talking with
others before they come a program
• Model and dimensions fully explained in the book Riding the Waves of
Cultures (translated into 14 languages)
Can be used in conjunction with the Culture Compass OnLine (CCOL) self-paced, e-learning tool and the Better Business Guide (BBG)
Where does IAP fit in with other THT questionnaire for Individuals?
Component Description Application
IAP Intercultural Assessment Profiler
Available in several languages Diagnostic toolSelf –AssessmentNo good or bad scoresNot for use in selection
Personalized feedback report based on comparisons with our cross cultural database Used when assessing consistency with corporate values, identity development
ICP Interultural Competence Profiler
Competency assessment tool, Can be used for 360
Fully inter-active with online profiles and pdfdevelopment reports Training needs analysis and/or basis for prioritizing personal development Central to our ICAD learning Can be used for 360 development Central to our ICAD learning process
PVP Personal Values Profiler Used when assessing consistency with corporate values, identity development . Frequently completed prior to training/conferences.
ITI Integrated Type Indicator Training needs analysis, self-awareness and development
Our cultural intelligence is stored in a number of databases
Individual level models
THT Intellectual Capital
7 dimensions of cultureIntercultural CompetenceServant LeadershipPersonal ValuesExtended MBTI (Personality)
Ecological database
65,000 managers in
Organisation level models
Team level models
Extended Belbin (Team roles)Extended Kirton (Innovation)Reconciliation of team dilemmasDiversity/Inclusion
Corporate Culture (4 quadrant model)Extended Corporate Culture (12 segment model)Golden Dilemmas and DRPCorporate values
65,000 managers in 100 countries
This is our principal cross-cultural database where the focus is on cross-cultural awareness and training
Culture for Business – Series 2004 - 2005
1997 2000
Seven Dimensions
Innovating in Organizations
THT Publications
2001
2007
2008
LeadershipMergers & Acquisitions
2009
2010 2009
Key features of New Online process
Which utilities the Online process offers you as a trainer/licensee
• Track completions and access/re-create profiles
• Profile available immediately as PDF download
• Create Group Distribution charts for presenting at training workshop
• Dummy profiles
• Country profiles
Future developments
• Different languages
• Function profiles
• Industry profiles
• Voucher codes
Intercultural Awareness Profile (IAP)Individual 7dimension profile, with personalized feedback
texttext
IAP Profile: Part One – 7 Dimension profile
• There are no ‘right’ or ‘wrong’
profiles!
• We urge you to use your profile as
a tool to think about your own
cultural preferences, basic
assumptions and habitual
behaviours and how these are behaviours and how these are
similar to, or different from, the
orientations and preferences of
others you are in contact with.
• Thus, do not be shy to share your
profile with others and discuss
with them their perceptions as
well.
IAP - Individual Culture Maps
Self-reflection
1. As you look at your results, were you surprised?
2. What areas confirmed your expectations? Why?
Exercise
3. Think of ONE situation/example in the past where your cultural
orientation may have influenced your work.
-(e.g. organizing meetings, getting your point across, working as a team,
negotiation, managing conflict, handling contracts, etc...)
- Discuss this example with someone else in the group.
IAP- Discussion in Pairs
• What kinds of questions could you ask your partner to see if they are more or less oriented towards individualism than you?
• For each question, ask your partner to further explain why they gave
the answer they did.
• Do this at least 3 times.
• What worked well and worked less well?
IAP- Discussion in Pairs
Comparing Profiles
Pick a different partner
- Before you compare your profiles, try to identify one dimension where do you think that the two of your might scores similarly and one where do you think you might be different. Discuss why.
In which situations do you think that the two of you might share similar assumptions or work similarly?assumptions or work similarly?
- How could a different perspective help both of you to be more successful?
Find at least one dimension where you are different. What kind of problems might this difference create?
- How could the two of you manage these differences?
Your homework examples of cultural incidents
In pairs:
Discuss one or two of the situations you prepared before you arrived.
1. Referring to both your IAP profile and your situation (or a recurrent
challenge you face at work), are there cultural orientations you might have
been, or currently be, overusing?
2. Are there cultural orientations you might have been overlooking?2. Are there cultural orientations you might have been overlooking?
3. What might you have done differently, how might you in the future develop a
sustainable and workable approach to this challenge, through creatively
integrating different orientations?
4. What will you do differently in the future?
Corporate Culture
Organizational culture is shaped not only by
technologies and markets, but by the cultural
preferences of leaders and employees.
Eg
alita
ria
nIncubator Guided missile
ORG. CHAOSMBPassionLEARNING
STRATEGYMBObjectivesPAY FOR PERFORMANCE
Corporate Culture
Person oriented Task oriented
Hie
rarc
hic
al
Family Eiffel tower
NETWORKMBSubjectivesPROMOTION/POWER
STRUCTUREMBJobDescriptionEXPERTISE
National patterns of corporate culture
Egalitarian
Denmark
Switzerland
Sweden
Canada
UK
USA
Norway
the Netherlands
Finland
Person Task
Hierarchical
Finland
Italy
South Korea
China
Israel
Greece
Belgium
France
Germany
AustraliaHungary
Venezuela
Nigeria
Current versus Ideal Corporate Cultures
Size of box is determined by the relative importance you importance you placed on each of the questions
Consulting Program - Guidelines
Culture Change programs, using the Corporate Culture Profile
• At the team level in a change process.
• Use of the Current and Ideal as an indication of the direction group members wish to change. Useful for to start the discussion. In this case, the average can be used.case, the average can be used.
NB: When an element of uncertainty and mistrust exists within M&A projects the use of the CC profile may cause more harm than good.
Better Business Guide to Intercultural Management (BBG)
The BBG is a pocket-sized handbook
which provides a summary of the
Seven Dimensions of Culture model
including practical tips for doing
business across cultures.
The guide is a quick reference for The guide is a quick reference for
managers when preparing yourself for
international business discussions
and also features the four corporate
cultures to help identify the types of
corporate culture one could encounter
within companies.
IAP - Individual Culture Maps
Self-reflection
Identify one dimension where you score more extreme than the rest (in this
case reflect on your NE-AF score).
– Look up this dimension in the Better Business Guide(BBG). What might you need to pay special attention to in order to maintain effective relationships with others in your international team?
ExerciseExercise
4. Think of ONE situation/example in the past where this cultural orientation may have influenced your work.
-(e.g. organizing meetings, getting your point across, working as a team, negotiation, managing conflict, handling contracts, etc...)
- Discuss this example with someone else in the group.
Excercise - Group distribution
Exercise
In a line, try to arrange yourselves according to how you
think you scored in relation to the others on the
dimension.....dimension.....
Individualism - Communitarianism
Without referring to your profiles!!
Reading the IAP Group Distribution chart
No. of responses in this range
(i.e. 5 people answered within this range)
Number of responses
Individual's dimension score
* Actual group scores 6-7December 2010
Reading the IAP Group Distribution charts- the curve
The position of the maximum height of the peak corresponds to the mean (average) of the group.
The shape of the curve is determined by the spread of the answers
The area under the curve represents the size of group. * Actual group scores 6-7December 2010
Reading the IAP Group Distribution chart
some who are more
some who are more achievement oriented
some who are more ascription oriented
* Actual group scores 6-7December 2010
Reading the IAP Group Distribution chart
Questions for the group:
• Do you recognize yourself in your 7D profile?
• Can you place yourself on this graph?
* Actual group scores 6-7December 2010
IAPOnline Features:
Creating Different Country Profilesand or ´Dummy` Profilesand or ´Dummy` Profiles
Exercise
• Notice your own country’s position on each of the 7
dimensions and appreciate the comparison with similar
and dissimilar nations. Please make notes about your
country’s score on each dimension.
• Think of experiences you have had that illustrate these
comparisons. comparisons.
• Begin reflecting on how this information can help explain
some of the experiences you may already have had in
dealing with people of other (national) cultures.
Group exercises to test 7D and IAP profiles - Examples
TV Commercial:
Creation of a commercial for a particular kind of profile
Marketing strategy:
Using the 7 Dimensions of Culture Model, please explain how you would market this Heineken product for one of the countries Heineken product for one of the countries profiles below.
Feedback sessions
Practice giving feedback to someone from with profile X (can be generated for any country in the database, or for a dummy slide)
IAPOnline Supporting Material:CULTURE COMPASS ON LINE (CCOL)(CCOL)
http://www.thtconsulting.com/iaponline/welcomeback.asp?pc=1d2xBy9arMPZKiWl&cp=HFJGGDDN&ss=LicenseeCert26Aug_pom144_BB_RvdB&l=THT
Module 3: Intercultural Awareness Profiler
CLOSED TO YOUR PARTICIPANTS AS
THEY HAVE ALREADY DONE THE IAP
Module 5: Compare your profile to other cultures The Trompenaars database, Compare profiles, Country Guides
Select one of 55 countries
Module 5: Compare your profile to other cultures e.g. What would it mean for me when doing business with Japan or managing in Japan? Click on marker bars for an interpretation for YOU.
Exercise – Using the CCOL
Based on what you have so far learned about the CCOL, please think of different scenarios where you could use the tool, and create an exercise for each scenario?
• Define the target group and the target situation?
• What are the objectives of your exercise?• What are the objectives of your exercise?
• What kind of materials would you need?
Benefits of the CCOL
For participants:
Participants are in charge of their own learning
Universal access anytime, anywhere
Modular learning process
Immediate feedback
For your clients: For your clients:
• Low set-up costs and speed of deployment
• Post-session learning increases reduced cost per individual participant, and overall cost to the company
• Reduction of travel requirements for trainers and participants
• Stratifying the needs of the different populations and participant groups in terms of learning styles and needs
About the IAPExplanation of the questionnaire and profilesExplanation of the questionnaire and profiles
Distributing the IAP with your participants / clients
• When to distribute?
• Confidentiality
• How to read the profiles• How to read the profiles
IAP: Issue of confidentiality
THT will not:
• Store your name or other details together with your profile in our database
• Provide your contact details or profile to unsolicited third parties
• Your e-mail address will only be used so we can send you a link to your
profile so you can access it
• We only distribute your profile to the trainer, no other persons will have
access to your profile
• Should anyone want to access your profile (such as your manager), they
will have to obtain your informed, written consent
• Respondents are not being assessed. By completing the tool we aim to
help people understand how they view the world, and how their view may
differ from other people, especially from other cultures.
THT approach to using the IAP
Using the IAP
Learn about others
Learn about myself
Learn to work with
others
DiscussionsIAP
7DCases
Exercises
Exercise with IAP
RoleplaysReflections
IAP: the questionnaire
• 3 options for questionnaire set
• ‘Complete’ or full IAP questionnaire - 57 questions
• IAP without CC questions - 43 questions
• Alternative IAP questionnaire – 43 Questions
•Divided into 9 sections
•Relationship between questions and profile ‘scores’•Relationship between questions and profile ‘scores’
•Forced-choice answers
•Language options: French, Dutch, German, Spanish, Japanese
IAP: reading your profile
Your score on UN-PA dimension in relation to the our cross culture database.
The middle of the bar indicates your specific score, but remember, you have both UN and PA in you. Your score is not absolute.
Average of all country culture in our cross cultural database
Licensee Support PageVia THT main webpage with password: licenseesupportVia THT main webpage with password: licenseesupport
Trainer requests an IAP password via Online Support system
Trainers access the Licensee support system by going to our website www.thtconsulting.com and entering the password: Licenseesupport
Setting up a PasswordVia the Licensee Support PageVia the Licensee Support Page
Or, via the THT main page with password: IAPsetupform
IAP and CCOL Setup Form
Welcome to the IAP and CCOL setup form
Depending on your training needs and circumstances for your
clients/workshops, the system can be set up in different ways.
Please specify below what combination you require for this current Please specify below what combination you require for this current
assignment. Once you have done so, a password will be set up
automatically and will be immediately active.
Please note that the IAP questionnaire is being made available in
several languages. Users will be able to select which language
version they want to use to answer the questionnaire ~ this is
intended to help users answer more effectively. However, all
subsequent feedback and analysis will be in English. The CCOL is
available in English only.
An on screen confirmation, the password has been set up!
This is your password
Test the password by clicking this link
This is your password
Sending your participants a passwordPassword: the password is generated through the system
and mentioned in the confirmation screen and confirmation and mentioned in the confirmation screen and confirmation
e-mail sent to you.
Using a sample instruction template available on the licensee support page,
we suggest you send your participants instructions with the password, at
least 3 weeks in advance
Particpant access the IAP
Participants receive instructions for the IAP prior to a session. They access the IAP by going to our website www.thtconsulting.comEnter their password: (for example) Training240910
Option 1: Profiles to be distributed during the session
Participants answer the questionnaire, upon submitting their answers, they see this screen:
Options 2: Participants have instant access to their online profile and requested to print off their own profile to take to the session
Monitoring and Creating IAP profilesVia the Licensee Support Page,
Or via the THT home page with the password:
IAPonlinetrainer
To access more profiles
Here you can access all profiles by clicking the links, for saving or printing
Creating a Group Distribution chart
Go to www.thtconsulting.com
Enter the password: IAPonlinetrainer
Creating a Group Distribution chart
Enter the password that you have given to your group
(i.e. IAP280710)
Creating a Group Distribution chart
Click on the button that says Excel.
This will create an Excel summary sheet of all participants scores.
You must also download a copy of the Excel sheet that makes the charts
(IAPonlinescoregraphics.xls)
Creating a Group Distribution chart
Once you have downloaded and saved the TWO Excel spreadsheets you need, you will be able to create the IAP distribution charts.
Note that this must have your security settings in Excel to allow the macros to run.the macros to run.
N.B. If already running, first close Excel and all open worksheets
Creating a Group Distribution chart
Open the saved Excel summary sheet of all participants scores. Delete any test
responses (including your own).
Creating a Group Distribution chart
Copy the first 11 columns of data containing the participant's name and
7D scores.
Creating a Group Distribution chart
Enable macros
Open IAPonlinescoregraphics.xls and paste the data into the sheet labeled
'Dimension Scores'
Creating a Group Distribution chart
Run the macro and a chart of each dimension will be created
automatically with the groups data.
Creating a Group Distribution chart
Copy/Paste the new charts for the workshop group into your PowerPoint slide.
N.B. Always 'Paste special' as windows metafiles or bitmaps in to Powerpoint, never as Excel graphics, as this may prevent PPT running in a strict environment.
Creating a Group Distribution chart
Paste it into PowerPoint as an image file. If you paste in it as an excel chart, the macros will be copied and potentially cause serious problems with your slide pack.
Pictures of key THT persons you may have contact with and their responsiblities
Finance
Languages:
Dutch, English
Marian Mulder
Receptionist
Languages:
Dutch, English
Carla Boom
THT-IT/Tools
Languages:
English
THT-IT/Tools
Languages:
Dutch, English,
Spanish
THT-IT/Tools
Languages:
Dutch, English
Sonya NagelsSanne van den BergeMarjan Vriesman
Giving Feedback
Ground rules for feedback
– Hard on the facts, soft on the person.
(Combination of specific and diffuse)
Elements of feedback
– Content: Explanation of IAP and 7 Dimensions
– Presence (eye contact, voice, etc)
– Engagement with coachee or participants
– Time management
Wrap-up
• Any additional questions?
• Does anyone need a taxi?
• Feedback forms
• Certificates
• Books• Books