Presentation Title

Presenter’s NameJob Title

Functional Use Cases

The social network for work.www.tibbr.com

Use cases by departments

Sales

Marketing

Human Resources

IT

Customer Support

Corporate communications

© 2013 TIBCO Software. All rights reserved. TIBCO confidential & proprietary information. 2

insales

sellingas a team

for

Private subject setup for the prospect

Sales team is setup to work on the account

Ted (AE) sends Updates coming from client site

remotely – team can start working

on the solution immediately

@ mention feature allows you to call out activities to people –trigger notifications –bringing in someone new to the post (not

in the subject)

@ mention feature

Photo is geotagged

Upcoming meetings / events

Client related documents

are stored in subject contex

Key information and resources can be setup on announcement area – customer contact info,

research, etc.

collaboratingon proposals

for

All team members can view document without leaving the page – keeping user

there

People being @ mentioned in the thread so that they

can be notified of an action / become aware of the post

Version one on proposal created by Ryan and posted

to Box and shared on subject with team – can be used with any doc sharing

Updates can be made to the document directly in Box – link is maintained

Document stored available here

real time updateson prospects

for

History of the subject –using Timeline – shows

all posts that were made during that period along

with new followers

Automated updates coming in from

Salesforce with regards to an opportunity –mapped to a subject

Starting from early days of prospect, Team is

notified of opportunity status change or

updates

getting answersfast

for

Viewing VP of Sales wall

He is following all his team

members and account subjects

He is following all his team

members and account subjects

People responding quickly from various

subjects with any answers or related

information

Many responses

Multiple responses coming

in very quickly within a very

short time frame

managingcustomer escalations

for

Account manager immediately gets notified and can

proactively contact the customer

Account manager requests support manager to give the issue highest priority as they are in the middle of a sales

cycle with the customer

Viewing another client subject previously closed and being

managed by the team

Automated post from Siebel system showing that there has been an escalation to severity

1 – critical

Long History, this facilitates the

introduction of new sales people to follow

the customer

inmarketing

collaboratingon collateral

for

Mark, the designer, has published some brochure designs to

the team for feedback in images

Private project subject for

marketing team to plan and coordinate

collateral development

Restricted to team members

only

All corresponding project documents are stored in the

subject files for later reference – can also be linked

to Box or other document management system

Denise, the VP of marketing has given her feedback and then Emily mentions Ellen, the copy writer to simplify the content – Ellen gets a notification of the same since she

is mentioned in the reply

more efficientmeetings

for

Viewing VP of Marketing wall

She is seeing updates of her various projects on the wall and sees the meeting invite to discuss in detail

the brochure design

Meeting has been created using Webex and

tibbr calendar feature

All other relevant meetings for Denise are shown in the right hand

column for upcoming meetings –that she has permission to see

Mark has updated the revised version of the document with the latest content

from Carl so that everyone can review the document before the meeting and pre-

prepare all their feedback and comments – leading to a more productive meeting

As it has been posted to the private subject, all followers see the meeting invite and can RSVP or add the event

to their outlook calendar

eventmanagement & planning

for

Viewing public subject for event planning a

product launch

Denise has published some pictures of the event venue

options and created a poll at the same time to get people’s votes on which one to choose

Open subject for anyone to follow, but primarily

catering to the marketing events planning team

Other links that are associated to the event planning process

are stored in the right hand side for reference

Other documents that are associated to the event

planning process are stored in the right hand side for reference

Denise has also asked for Carl to share some of the

registration stats from the previous year so they can see what they are trying to target

Carl shares some interesting charts and

data from previous events

As it is an open subject, all employees are free to express

their ideas and thoughts on how to make the event better

inhuman resources

new employeeintroductions

for

First post is from HR manager of the region who welcomes Ricky to the team and

shares some valuable

resources with him to get onboarded

Viewing new employee’s wall

New to tibbr widget on right helps them get

familiar with the tool and get fully setup on mobile

What’s happening and popular content below help them discover

new content and subjects that they should start followingWelcome posts

come in from everyone and

finally from his Manager who would like to connect and

have a meeting

employeeonboarding

for

Viewing local new hire

onboarding subject

managed by local HR team

Public subject available for

all to join

Subject tab for new hires available for users to click and get some useful information

on getting started

Ricky can find additional

information related to HR

policies in the files and links sections

Ricky, as a new employee has

posted a question about a good

family doctor in the area, to which

he has received several responses

immediately

New users click on the Subject page – New Hire resources and come to

this embedded ‘tibbr page’

Dynamically updated page –content can be kept up to date

by the HR team and the link will always be valid

Rich content – more user friendly with videos,

images and more

Gives the HR team the ability to add a little more

excitement to the page and embed the company’s culture

from the very beginning

recruitingbetter and faster

for

Within a day, there are several shares, mentions

and referrals to help close the position

Viewing pubic subject for posting new opportunities –

managed by talent recruitment

Ruth, talent manager, has posted an urgent job opportunity for a solutions consultant in Singapore across this subject, Singapore subject, Engineering

subject and a few more to make sure everyone that might be able to help see’s this post

Such a platform with it’s ability to cross post across subjects and share, make it much easier to spread the word on new openings and can help

companies save thousands on recruiters fees

Previous open positions

Useful documents in files section

inIT / support

crowdsourcing help

finding informationfaster

for

for

Public helpdesk subject managed by the IT group

Crowdsourcing :Carl has posted an issue about his Wifi problem

Multiple people are following

Emily from HR recently faced a similar problem and has posted her solution within minutes of seeing it

Jeff (official helpdesk team) responds confirming Emily’s answer

Finding information quickly

Useful IT documents in links section

Finding information quickly

Useful IT documents in files section

Search within subject

Link to other app

Looking at view after user has clicked on the ‘Mavericks’ tag

to see all related posts

Users can continue to click through more tags on

filtered results to find the post they are looking for

Search within subject

Users can quickly find related posts on

the issue

incommunications

broadcasting news and updates

getting rapidfeedback

for

for

Announcement posts on right side

appear on everyone’s walls,

as do events

Announcement subjects – go to

everyone as communications

– no need to subscribe to the

subject. Managed by Corp Communications

Enabling Video

streaming from any public /

internal video source

Use for CEO messages / announcements –

press releases, annual reports, events,

announcements, etc.

Reach the entire company easily

Users cannot reply – only like posts or respond

to a survey

History of all the previous

announcements

Owners of the subject, can act on it

The social network for work.

www.tibbr.com