Ticket: # 101700 - Uber will not stop calling me after a ......Ticket: # 116099 - Uber Conference...

_____________________________________________________________________________

Ticket: # 101700 - Uber will not stop calling me after a dozen email exchanges and

requests. Date: 1/26/2015 10:35:57 PM

City/State/Zip: Brookline, Massachusetts 02445

Company Complaining About: Uber

_____________________________________________________________________________

Description In the past I drove for Uber. I explained in several documented emails with their support staff that I do

not want any automated phone calls whatsoever. They are welcome to call me if there is a human on

the other end of the phone, but I do not want their solicitations. They have called several times after

assuring me that these robocalls would cease. The latest was today while I was working for a client

unrelated to Uber.

_____________________________________________________________________________

Ticket: # 116099 - Uber Conference calls Date: 2/5/2015 10:26:26 AM

City/State/Zip: Athens, Alabama 35613


_____________________________________________________________________________

Description Daily, I get a call and a text, inviting me to an Uber Conference Call. I never requested these calls, I

never signed up and I don't have any means to cancel the solicitation calls.

_____________________________________________________________________________

Ticket: # 137352 - UBER unwanted text messages Date: 2/18/2015 9:29:58 AM

City/State/Zip: Liverpool, New York 13090

_____________________________________________________________________________

Description I get TWO texts per day from UBER from bogus phone numbers:

UBER MESSAGE: Uber earnings are off the charts! Last week uberx was consistently........ (1 of 2)

The longer you wait, the more you miss out. visit 27-55 Jackson Ave or do everything online at

t.uber.com/go (2 of 2)

I have never used this service or signed up for it. I want these people STOPPED. Thousands are

affected by this abuse and costs cell owners for these texts.

_____________________________________________________________________________

Ticket: # 187252 - unwanted texts from Uber Date: 3/18/2015 6:30:25 PM

City/State/Zip: Cockeysville, Maryland 21030


_____________________________________________________________________________

Description I am receiving 4 emails a day about twice a week from Uber- an average of 28 messages per month.

I am unable to unsubscribe in any manner. The phone number the texts are sent from doesn't accept

calls or texts and their email ([email protected]) rejects all messages.

Their phone number is (b) (6)

_____________________________________________________________________________

Ticket: # 206966 - Uber SPAM text messages Date: 3/30/2015 9:01:13 AM

City/State/Zip: Liverpool, New York 13090

Company Complaining About: Uber Msg

_____________________________________________________________________________

Description Uber continually spams my phone, 4-6 times per week sometimes more. It always lists an address of

27-55 Jackson Ave. in Long Island City. I have NEVER done business with them nor provided my

Cell number to them. I replied back with "STOP" per their instructions to cease further texts but it only

got worse.

_____________________________________________________________________________

Ticket: # 212965 - Text reply scam Date: 4/1/2015 6:37:38 PM

City/State/Zip: Windham, New Hampshire 03087

_____________________________________________________________________________

Description Received a message from 66555 at 6:06PM 1/1/2015.

"Hey this is Mary@LYFT! We received your application to be a driver near Salem Oregon. Currently

the company has plans to expand into Portland first. Top markets have tons of drivers from over an

hour away that drive to town and work for Lyft. We are holding in person meetings in Portland for

drivers this week. If you're interested simply respond back and I'll set up a time to meet the team :).

Text STOP to end"

A few notes:

1. I did not apply to Lyft recently, although I had in the past.

2. I live near a Salem, not Salem, Oregon, however I hardly see this as a coincidence.

3. Numerous consumers reported this number to be troublesome

4. From what I gather about the Lyft (a legitimate company) is that they do not do interviews in such a

manner. Therefore, I assume that this is not Lyft.

I assume that the sender was phishing for a response. "wrong number", "STOP", etc.

I did not send any message back.

_____________________________________________________________________________

Ticket: # 240784 - Re: Request updated: UBER- Spam texting Date: 4/17/2015 7:53:17 AM

City/State/Zip: ,

_____________________________________________________________________________

Description Will UBER be contacted as they are the ones responsible for sending the spam text?

_____________________________________________________________________________

Ticket: # 275822 - company triggering e-mail messages to third party Date: 5/6/2015 12:26:14 PM

City/State/Zip: Lawrence, Kansas 66049-4174

Company Complaining About: Uber As The Company That Used The Internet To Crash The State

Of Kansas' Legislative Server.

_____________________________________________________________________________

Description Uber submitted proposed legislation to the Kansas Legislature that was amended in a form not

supported by Uber. In response, Uber sent messages to all Kansans that have used Uber service.

When recipients opened the message, that triggered an automatic transmission of messages to all

125 Kansas House of Representatives members.

I received 1710 messages and the State server received over 85,000 in one hour. That crashed the

State system. I personally contacted the three people whose names I recognized and asked if they

had sent the message.

The answer was No, that if a message to legislators was sent, it was triggered by the recipient

opening the message from Uber and required no affirmative action by the recipient.

Such communications without affirmative recipient authorization should not be permitted and Uber

should be cited for its actions.

I am filing this complaint under "Internet" because the Internet was used to deliver the Uber message

and Uber's action resulted in the State of Kansas' Legislative server crashing. This is not a complaint

against any Internet provider.

_____________________________________________________________________________

Ticket: # 304360 - unsolicited spam text messages from Uber (769-447-3280) Date: 5/22/2015 9:45:39 PM

City/State/Zip: San Clemente, California 92673-7111


_____________________________________________________________________________

Description I have begun to receive unsolicited spam text messages from Uber. I have never had any prior

contact with this company. The messages contain "your Uber account verification number..." I not

requested an account, and have never visited their web site or contacted them in any way.

I keep deleting the messages, and they keep coming -- 3 within the last 5 minutes alone.

_____________________________________________________________________________

Ticket: # 304363 - unsolicited spam text messages from Uber (769-447-3280) Date: 5/22/2015 9:51:18 PM

City/State/Zip: San Clemente, California 92673-7111


_____________________________________________________________________________

Description I have begun to receive unsolicited spam text messages from Uber. I have never had any prior

contact with this company. The messages contain "your Uber account verification number..." I not

requested an account, and have never visited their web site or contacted them in any way.

I keep deleting the messages, and they keep coming -- 3 within the last 5 minutes alone.

_____________________________________________________________________________

Ticket: # 354284 - Uber Spam Texts Date: 6/20/2015 8:03:47 PM

City/State/Zip: Broadlands, Virginia 20148

Company Complaining About: None

_____________________________________________________________________________

Description Uber is sending me texts to drive with them. I have never used the Uber service nor done business

with them in any way and there doesn't appear to be any way to stop them from sending me

unwanted texts.

_____________________________________________________________________________

Ticket: # 370005 - Annoying Calls and Texts from Lyft Driver Date: 6/27/2015 1:43:54 PM

City/State/Zip: Warner Robins, Georgia 31088

Company Complaining About: Lyft

_____________________________________________________________________________

Description There appears to be some type of taxi and/or escort service being run out of the Lyft Driver

Company. Individuals are texting and calling seemingly to connect with each other. The annoying

calls and text usually come in very late at night. They are also coming from several numbers from

many states. There is no way to communicate back to the number where the call/text comes from.

_____________________________________________________________________________

Ticket: # 371205 - Internet Scam Date: 6/28/2015 6:30:35 PM

City/State/Zip: Palm Springs, California 92264

Company Complaining About: Uber?

_____________________________________________________________________________

Description I mistakenly signed up for a program in order to watch a short video. Shortly afterward, I started

getting messages that my computer had a virus and I was told to call 877-648-5457 to fix it. I fell for

it. Apparently, they are located in India. They gained access to my computer. Although my computer

tech has been able to get rid of most of the problem, I still receive these message from them

regularly. I hope you can put them out of business.

_____________________________________________________________________________

Ticket: # 378684 - UBER - UNWANTED CALLS - NO WAY TO STOP THEM - NO

SUPPORT NUMBER Date: 7/1/2015 7:57:36 PM

City/State/Zip: Mission Viejo, California 92691


_____________________________________________________________________________

Description Someone signed up with UBER to be a driver and they listed MY CELL PHONE as their contact

number. I have never signed up for UBER and have no intention of working for them or using them.

I am now receiving calls to my Cell Phone DAY AND NIGHT. I have tried to contact UBER about this

but cannot because they do not publish any phone numbers to their business. It appears that the only

way to get any help would be to sign in to use their service which I have no intention of doing.

The fact that they offer no way to contact them and the numbers are different every time they call, I

cannot seem to stop it.

_____________________________________________________________________________

Ticket: # 411421 - violation of do not call list Date: 7/18/2015 1:20:38 PM

City/State/Zip: New York, New York 10025


_____________________________________________________________________________

Description A robo call from uber ... (646) 652-7729

_____________________________________________________________________________

Ticket: # 412633 - Robocalls Date: 7/19/2015 9:06:05 PM



_____________________________________________________________________________

Description Robocall

_____________________________________________________________________________

Ticket: # 413221 - Stop Uber from calling me Date: 7/20/2015 11:25:59 AM



_____________________________________________________________________________

Description Stop Uber from calling me on my land line. They are asking me to support their protest against the

Mayor & City Council of NYC. They do not provide a phone that I can call to request or stop their

phone calls

_____________________________________________________________________________

Ticket: # 413643 - Uber automatical dialing telemarketing Date: 7/20/2015 1:08:04 PM



_____________________________________________________________________________

Description I am receiving daily automatic dial calls/telemarketing from UBER, the car service company. I AM ON

A DO-NOT-CALL LIST. Uber is disregarding this list. I have never used Uber, signed up with Uber or

given them my phone number. Uber is disregarding the Do Not Call List.

_____________________________________________________________________________

Ticket: # 413654 - Uber robocall Date: 7/20/2015 1:11:16 PM

City/State/Zip: Brooklyn, New York 11215


_____________________________________________________________________________

Description I have received a number of robo calls from the Uber company complaining about my elected mayor.

I am not an Uber customer and I do not think a private corporation should be calling to attack my

elected officials.

_____________________________________________________________________________

Ticket: # 413870 - Unsolicited robocalls Date: 7/20/2015 2:09:33 PM


Company Complaining About: "on Behalf Of" Uber

_____________________________________________________________________________

Description I have received two automated messages in my voicemail, on behalf of UBER (on-demand car

service). I am on the Do Not Call Registry, and should not be receiving these calls. When I tried

calling the number noted in the voicemail, I was not able to speak with anyone to demand that they

stop calling.

_____________________________________________________________________________

Ticket: # 414520 - UBER robo calls in New York City Date: 7/20/2015 5:00:56 PM


Company Complaining About: Bronxville, Ny

_____________________________________________________________________________

Description UBER has been making ROBO calls throughout New York City asking for help against our Mayor's

problems with the company. First, I am on the DO NOT CALL LIST which means UBER has no right

to call my number and is breaking the law. Second, there is no place on their website to file a

complaint. Please stop them from calling any number that is on the DO NOT CALL LIST.

_____________________________________________________________________________

Ticket: # 414930 - robocalling Date: 7/20/2015 7:16:11 PM



_____________________________________________________________________________

Description robocall.

Here is an admission by UBER that they made the call and never checked the Do Not Call List.

Ella (Uber)

Jul 20, 16:08

Hey ,

I appreciate you taking the time to write in to Uber, and I understand how inconvenient calls can be

when you don't want to receive them. Could you please provide me with the number that was called?

I will be following up with our team to ensure you aren't receiving any more calls.

Best,

Ella

(b) (6)

_____________________________________________________________________________

Ticket: # 414971 - Robo calls Date: 7/20/2015 7:42:08 PM



_____________________________________________________________________________

Description Many calls from 212-257-1745- Molly from Uber.

_____________________________________________________________________________

Ticket: # 416525 - Do Not Call registry Date: 7/21/2015 2:09:51 PM

City/State/Zip: Brooklyn, New York 11201

Company Complaining About: Uber Car Service

_____________________________________________________________________________

Description Received numerous telemarketing calls from Uber despite being on do-not-call registry. Calls

received on 7/15 at 5:30 pm, on 7/17 (time not noted), on 7/20 at 4:25 pm, and on 7/21 at 1:55 pm.

_____________________________________________________________________________

Ticket: # 417661 - Robo calls from Uber Date: 7/21/2015 7:28:19 PM



_____________________________________________________________________________

Description Over the past couple of days I have received robo calls from the car service Uber. I filed complaints

with the National Doo Not Call Registry which I am on. The 2 phone numbers I got(I don't have caller

id so I had to call *69)were 914-775-7597 & 914-775-7620. I have never done business with, called or

given Uber permission to contact me.

_____________________________________________________________________________

Ticket: # 420461 - Unwanted Phone Calls Date: 7/22/2015 6:45:43 PM



_____________________________________________________________________________

Description Within the past few days I have received 3 unwanted calls from UBER (2 from Molly and 1 from Eric)

requesting that I return the call to 212-257-1745. The apparent purpose is to lobby me to contact my

N.Y. City Council member to oppose a proposed limit on UBER. I thought I was on the "no-call" list.

_____________________________________________________________________________

Ticket: # 421298 - Political call not disconnecting Date: 7/23/2015 10:34:08 AM

City/State/Zip: Woodside, New York 11377


_____________________________________________________________________________

Description Getting 4 or 5 calls a day for political information but they don’t disconnect after hanging up. They are

there up to 2 to 3 minutes.

_____________________________________________________________________________

Ticket: # 447900 - Information tracking Date: 8/4/2015 5:58:36 PM

City/State/Zip: Smyrna, Delaware 19977


_____________________________________________________________________________

Description AT&T recently sent an update to my phone that installed Uber workout my permission. The problem

is that Uber has access to use my phone to make calls eventhough I've never approved such actions.

In addition, the application tracks and records user data outside of any permissions I've ever given.

_____________________________________________________________________________

Ticket: # 448342 - Illegal spam harassment Date: 8/4/2015 8:05:53 PM

City/State/Zip: San Francisco, California 94109

Company Complaining About: Uber Inc.

_____________________________________________________________________________

Description Uber Inc. continued to spam me incessantly ever since i rode with them several years ago. I

processed an opt out through the bottom of the emails, which took me to a black Uber webpage. In

February and march of 2015, I contacted Ubers legal counsel, Ubers customer service, & ubers

media relations(since spam is a form of media marketing) with official letters describing that i did not

want their marketing emails and that they were violating my rights. They continued to email me for

several more months with email marketing spam. In addition, when i sent my official email clarifying

my position and demanding that the spam cease, Uber Inc. harvested my email address from my

complaint, and submitted and signed me up for ADDITIONAL email marketing spam coming from

UBER communications with emails about offers, deals, and services. I have reached out to UBER,

they refused to resolve the matter amicably, and they have refused to communicate with me so that

we may resolve this matter. Uber is in violation of the Can Spam act for failing to provide a

unsubscribe mechanism that "WORKS", for refusing to remove me from the email spam system, and

for signing me up for additional spam services through me email provided in my complaint and cease

spam letter.

_____________________________________________________________________________

Ticket: # 454025 - Unsolicited spam text messages Date: 8/7/2015 12:39:38 AM

City/State/Zip: Ypsilanti, Michigan 48197

Company Complaining About: AT&T

_____________________________________________________________________________

Description On August 7, at 12:26am I received a spam text message from the number 786-499-4482. The

message was sent in a group message, with other numbers with a "786" and "305" area code. After a

search, I discovered these numbers are located in Miami, where I have never resided. My area code

is "734" in the Metro Detroit area. The message read as follows "Get Lyft, the most welcoming,

affordable, and memorable ride in town. Here's $20 toward your first ride

https://Lyft.com/i/ROBERSON674316". I do not have Lyft installed on my mobile device, nor have I

ever utilized their services. Due to the late hour and unsolicited nature of this message, I would like to

hereby file a formal complaint.

_____________________________________________________________________________

Ticket: # 457774 - Uber pop ups Date: 8/9/2015 7:53:45 PM

City/State/Zip: Tucson, Arizona 85748


_____________________________________________________________________________

Description Constant pop ups interrupting anything I do this

_____________________________________________________________________________

Ticket: # 476572 - Uber will not stop texting my phone Date: 8/18/2015 9:12:34 PM

City/State/Zip: Grosse Pointe Woods, Michigan 48236


_____________________________________________________________________________

Description I had considered giving Uber a try but later decided not to. I continue to receive sometimes daily text

messages from Uber despite my communication that I was no longer interested. I have followed their

instructions to stop receiving message yet they still continue.

_____________________________________________________________________________

Ticket: # 524149 - Unsolicited text messages from Uber Date: 9/11/2015 3:59:18 PM

City/State/Zip: Indianapolis, Indiana 46229


_____________________________________________________________________________

Description I received the following text message from a company that I have never done any business with and

do not have an account with. I have attempted to contact their support group via email since there

are no known phone numbers to contact them with. I am also on the federal and Indiana do not call

registries and have registered a complaint with the FTC.

334-721-8974

billy is inviting you to drive with Uber! Sign up now and get up to $250 when you start driving:

http://ubr.to/1MgxxXf

_____________________________________________________________________________

Ticket: # 531266 - Uber Date: 9/15/2015 9:39:30 PM

City/State/Zip: Indianapolis, Indiana 46250


_____________________________________________________________________________

Description I unsubscribed to emails from Uber, but I'm still receiving emails from them.

_____________________________________________________________________________

Ticket: # 534753 - unsolicited texts will not stop Date: 9/17/2015 1:39:49 PM

City/State/Zip: Seattle, Washington 98125


_____________________________________________________________________________

Description Each unsolicited text sent to our non-profit business phone reads:

UBER: Ready to be your own boss? Get your FREE vehicle inspection at one of our Activation

Centers today! Visit one here: t.uber.com/seattleinspection

I have attempted to contact both UBER (without success) and also lodged a complaint with Trilio,

which handles some Uber telephony accounts. Trilio is working to address this matter, but you at the

FCC please take note of this offending number. The abusive messages are sent from (205) 881-0047

_____________________________________________________________________________

Ticket: # 570208 - Mobile Text Spam Date: 10/5/2015 12:42:17 PM

City/State/Zip: Wilmington, North Carolina 28411-8701


_____________________________________________________________________________

Description Text to my cell phone from # 484-997-3006 states:

"John is inviting you to drive with Uber! Sign up now and get up to $200 when you start driving:

http://ubr.to/1Q0WxcP"

_____________________________________________________________________________

Ticket: # 573948 - My Phone has been spoofed Date: 10/6/2015 5:57:43 PM

City/State/Zip: Mooresville, North Carolina 28117


_____________________________________________________________________________

Description Approximately 2 wks ago, I began to receive strange texts from ph# 704-626-2373. I will quote a text

I received this morning, 10/6 @ 7:19am from this number: "You have a conversations reply from an

unknown person: This is Lyft. We couldn't identify your phone number. Please make sure the phone

number in your app settings matches that of this phone. DO NOT REPLY TO THIS TXT. Instead, txt

this person at 17409234013."

When I called the number 704-626-2373 from a land line at my office that these texts are coming

from, my personal cell phone ) began to ring in my hand! I went directly to the Verizon

store (my carrier) and they directed me to their Fraud Dept. They sent me back to Customer Service

who explained my number had been "spoofed" or was being copied.

They put a block on my account so I can't receive calls from this spoof # 704-626-2373 for 90 days.

They instructed me to download an App on my phone which will enable me to permanently block

calls/texts from this number.

This morning, I also received a phone call from a woman in Albert, CA who claimed she'd received a

call at 3AM in the morning from my number. I assured her it was not me and apologized for any

inconvenience. I explained something very shady was going on with my phone and I was going to

get to the root of it today.

Verizon instructed me to file a report with the FCC and the BBB.

I am a Realtor who has been in business with this same ph# for 20 years. Verizon

said the only way for me to truly stop this "spoofing" is to change my number which I'm not willing to

do at this point. I'd have to change all my marketing and business cards if I do that.

You may contact me at via phone or text or email at [email protected] .

Looking forward to your reply.

(b) (6)

(b) (6)

(b) (6)

(b) (6)

(b) (6)

_____________________________________________________________________________

Ticket: # 584379 - Unsolicited text message from Uber to my work cell phone Date: 10/12/2015 10:15:34 AM

City/State/Zip: Columbus, Ohio 43201


_____________________________________________________________________________

Description On the morning of 12 October, 2015, I turned on my work cell phone and received an unsolicited text

from Uber offering me $150 to become a driver. The message was sent from 316-854-1245 and,

while it purports to be from "Charlie", a text response to not send offers of employment to my work

phone was bounced with the message "Uber does not accept messages at this time". The text

message included a hyperlink (http://ubr.to/1VLWMKA) that goes to an application page where there

is no provided hyperlink to opt-out of similar future texts. Not only did I not provide Uber written

consent for such offers, but I believe this offer violates Uber's own usage policy as described in

https://www.uber.com/legal/privacy/users/en updated 15 July, 2015. This offer of employment on an

account charged to my employer also puts me in violation of my employer's acceptable usage policy.

The phone equipment physically belongs to me, but my employer pays for the usage plan by direct

billing to a nationally shared corporate plan.

_____________________________________________________________________________

Ticket: # 585645 - Unwanted Robo Text Date: 10/12/2015 5:32:48 PM

City/State/Zip: Chicago Chicago, Illinois 60619


_____________________________________________________________________________

Description I apply for an uber driver account. I was denied partnership however they keep sending me a request

for a background check pending action from me. Stop texting me and stop emailing me however I am

still receiving the text messages it is over 15 text messages I have received and they have not done

anything to remove me from their call and contact list.

_____________________________________________________________________________

Ticket: # 606104 - spam text from 469-208-7830 Date: 10/22/2015 9:36:33 AM

City/State/Zip: Ankeny, Iowa 50021

_____________________________________________________________________________

Description spam text at 3:04 am from 469-208-7830

"John is inviting you to drive with Uber! Sign up now and get up to $200 when you start driving:

http://ubr.to/1W5Ojlv"

_____________________________________________________________________________

Ticket: # 606152 - Uber Driver spam Date: 10/22/2015 10:00:15 AM

City/State/Zip: Milwaukee, Wisconsin 53208

Company Complaining About: Boost Mobile

_____________________________________________________________________________

Description Once you apply for a job as an Uber driver, they will SMS instructions for how to continue the

application. I chose not to pursue that application, however I get SMS every day since June,

sometimes twice a day. It is now October, so this means I have received hundreds of unsolicited

messages. They are unsolicited messages because they do not include an opt out feature and their

local offices don't provide a phone number where an employee can be reached. I tried to find the

SMS complaint form but the website keeps directing me to this form, so please disregard any

required fields related to "internet issues".

_____________________________________________________________________________

Ticket: # 630283 - Uber - Repeated e-mails Date: 11/3/2015 1:11:56 PM

City/State/Zip: Austin, Texas 78741

Company Complaining About: T Mobile

_____________________________________________________________________________

Description Uber continues to send me e-mail and even after unsubscribing (I received a reply stating that I will

be removed), Uber continues to send e-mails. I've attempted twice to contact them and e-mails

continue to be sent to me.

_____________________________________________________________________________

Ticket: # 654683 - telemarketing Date: 11/13/2015 2:20:26 PM

City/State/Zip: Akron, Ohio 44310

Company Complaining About: Uber Car Service

_____________________________________________________________________________

Description consumer said that her friend continues to get calls from Uber drivers and the main number that calls

is 614-505-4348. She said that this issue happens all the time and they have been calling him about 2

weeks now. He asked them to stop calling and they asked again to stop calling.

_____________________________________________________________________________

Ticket: # 665740 - Multiple harassing calls from sports gambling agents Date: 11/19/2015 2:01:16 PM

City/State/Zip: Pottstown, Pennsylvania 19464


_____________________________________________________________________________

Description I have been receiving text messages and phone calls 3-4 times per week from sports gambling

companies. They tell me they have a sure lock for me to make money and how much would I like to

bet. I tell them I've never gambled in my life and I want my number removed from their list. They say

things like "good luck with that, you're number is with 500 companies that do this" or "You're a VIP.

just bet with me." But they never remove my number. Once I responded back to a text message and

called the guy a nasty name. He then sent 100+ non-stop texts to my phone from a different number

about a "free Lyft promo code". Some of the numbers are:

775-315-1890

775-301-9147

631-637-1602

347-266-2680

929-286-3235

702-518-2381

603-413-3005

702-757-7407

I can give you more if you'd like. To be 100% clear: I HAVE NEVER called, emailed, texted, etc any

gambling person or company. I have no idea how they got my number but I need it to stop.

_____________________________________________________________________________

Ticket: # 690692 - Unwanted text, and emails Date: 12/4/2015 6:29:15 AM

City/State/Zip: Lexington, Kentucky 40509


_____________________________________________________________________________

Description I have asked three or four times for Uber to cease contacting me, I'm still getting unwanted

correspondence from them with no opt out options from their site

_____________________________________________________________________________

Ticket: # 704220 - UCE text to phone on the Do Not Call list Date: 12/11/2015 5:42:11 PM

City/State/Zip: Midland, Texas 79701


_____________________________________________________________________________

Description Received this text message:

you have won $50:Get Lyft, the most welcoming, affordable, and memorable ride in town. Here's $50

toward credit Lyft ride https://lyft.com/i/JORGE812883

_____________________________________________________________________________

Ticket: # 710217 - unsolicited phone call Date: 12/15/2015 8:14:49 PM

City/State/Zip: Orlando, Florida 32836

Company Complaining About: Consumer Credit Services

_____________________________________________________________________________

Description I received a call today from (813) 927-8360. I get calls from this number at least once a week. When

they call they say they are calling regarding an issue with my credit card. When I ask for specific

information about which card they are calling about they hang up. Each time they call I asked to be

put on their do not call list but they continue to call at least once a week.

_____________________________________________________________________________

Ticket: # 710418 - Uber won't unsubscribe Date: 12/15/2015 9:45:30 PM



_____________________________________________________________________________

Description I keep unsubscribing from uber's emails and they keep sending me emails!

_____________________________________________________________________________

Ticket: # 717230 - Uber Spam Date: 12/19/2015 3:36:29 AM

City/State/Zip: Los Angeles, California 90046

Company Complaining About: T Mobile

_____________________________________________________________________________

Description Uber via email officially cut business with me recently as one of there partner/drivers as an excuse to

stop paying some money they owe me. I suspect it was someone inside the company to take credit.

For some reason this company thinks it's totally above the law and can do whatever they want. After

OFFICIALLY TERMINATING BUSINESS WITH ME BY THERE OWN CHOICE, they kept sending 84

plus unsolicited emails and texts to my phone regarding business that was over with them. They have

affected me economically and mentally for there actions. Got all the email communications sent to my

phone through there uber.com server and also through there auto text delivery service.

_____________________________________________________________________________




_____________________________________________________________________________

Description Uber continues to not only subscribe me to their email lists that serve cities other than the one I live in

but they email me repeatedly even after I have tried to unsubscribe through their unsubscribe links.

I've been getting "uber Tacoma" emails daily for a week even though I unsubscribed twice during this

time and emailed them to stop

_____________________________________________________________________________

Ticket: # 743008 - Lyft robocalled me months after I deleted their application, no clear

way to opt-out Date: 1/7/2016 6:06:38 PM

City/State/Zip: San Jose, California 95129


_____________________________________________________________________________

Description I had downloaded Lyft once a few months back but never used it, deleted the app shortly afterwards.

Today I got a phone call from Lyft reminding me to use the app. This was a pretty gross thing for

them to do. Since I never really used the app there is no clear way for me to stop them from doing

this.

_____________________________________________________________________________

Ticket: # 745837 - Uber using my phone number Date: 1/9/2016 9:47:52 AM

City/State/Zip: Lindale, Texas 75771


_____________________________________________________________________________

Description A uber user is using my number without my permission and Uber refuses to fix it.

_____________________________________________________________________________

Ticket: # 796331 - text without contact from me by company claiming to be uber Date: 2/6/2016 6:23:14 PM

City/State/Zip: Rochester, Washington 98579

_____________________________________________________________________________

Description wants me to click link to do background check for uber. call number get a robot voice message

:UBER does not take calls at this time".

if this is uber they need to be fined. if it us a con ti steal identities, it needs to stop shot.

_____________________________________________________________________________

Ticket: # 813546 - solicitation of funds on mobile phone Date: 2/16/2016 1:05:47 PM

City/State/Zip: Denver, Colorado 80247


_____________________________________________________________________________

Description Uber has been sending me test messages over my mobile phone asking for my banking information.

I have never used Uber nor do I plan using them. I have tried contacting them to stop the messaging,

but can't get them to stop.

_____________________________________________________________________________

Ticket: # 832910 - spam text from Uber Date: 2/25/2016 2:52:02 PM

City/State/Zip: Calistoga, California 94515


_____________________________________________________________________________

Description on 2/24/16 at 10:23pm I received a text from Uber that said Tammy invites you to drive Uber. Sign up

now and get up to $100 when you start driving http//tinyurl.com/tammyuber from number 88202. I

have never had anything to do with Uber, do not know and have never known a Tammy and my

number is on the Do Not Call Registry. I am a senior citizen with medical issues and I especially do

not appreciate these companies annoying me at that time of night. The continuous telemarketing

calls that I get on my landline are bad enough and now I am being bombarded with calls and texts on

my cell. Something needs to be done about this.

_____________________________________________________________________________

Ticket: # 841531 - Spam text messages from Uber Date: 3/1/2016 3:03:43 PM

City/State/Zip: Berkeley, California 94703


_____________________________________________________________________________

Description I have been receiving text message spam/advertising about Uber, and previously received a voice

call/voicemail about becoming an Uber driver, and have never had contact with this company.

_____________________________________________________________________________

Ticket: # 857191 - Consistent Unwanted Telemarketing Text Messages Date: 3/9/2016 11:24:32 PM

City/State/Zip: Owings, Maryland 20736


_____________________________________________________________________________

Description Uber continuously sends me unwanted telemarketing calls at all hours of the day and night Ihave

asked them over 10x to PLEASE REMOVE THIS NUMBER AND STOP TEXTING ME THEY WILL

NOT !!!!!!!! Am getting text messages from them at 130am 230am 10am etc on Sundays then again

all week long --Its Frustrating Ive Even suggested they provide a number and warm body they just

keep texting ridiculous messages that I dont want.

_____________________________________________________________________________

Ticket: # 861471 - spam text Date: 3/14/2016 11:24:40 AM

City/State/Zip: Whitman, Massachusetts 02382


_____________________________________________________________________________

Description I received a spam text from Uber at 4:51am

"I make great money driving with Uber and I think you'd love it too. Get details:

https://partners.uber.com/i/bwj5mkevr.

sb4ij

(referral code if link does not work).

_____________________________________________________________________________

Ticket: # 861614 - Unwanted Lyft Ride Share Solicitation Date: 3/14/2016 1:15:30 PM

City/State/Zip: La Mirada, California 90637-1844


_____________________________________________________________________________

Description I'm an Uber driver. While driving, I recieved multiple requsts for pick up from a Lyft Driver. The Driver

continued to call and request rides and would cancel when I arrived near to the pick up location.

_____________________________________________________________________________

Ticket: # 862359 - late fee Date: 3/14/2016 11:56:09 PM

City/State/Zip: Carmichael, California 95609


_____________________________________________________________________________

Description My phone bill is charged to my credit card. My card # was stolen, and the card canceled. I forgot

about the phone bill and did not pay it on the new card until it was 7 days late. For this AT&T charged

me a penalty of 10% of my basic service. This is excessive. I called, but they would not waive this

penalty. Over 30 years with AT&T and never late til now. They should not be allowed to gouge

people like this.

_____________________________________________________________________________

Ticket: # 873500 - I am receiving unwanted texts from Uber and I have replied, "STOP"

to these texts and they are still texting me Date: 3/23/2016 7:39:41 AM

City/State/Zip: Hollywood, Florida 33020

Company Complaining About: No Name

_____________________________________________________________________________

Description Uber keeps texting me I have replied . STOP" to these texts on March 13 2016, on March 15, 2016,

March 16, 2016, March 20,2016,March 22,2016 and I always receive a message that says, "SMS

from Uber is now disabled, To re-enable reply Start" and then 5 minutes later I am receiving texts

again. I emailed support@uber,com and requested that they stop texting me and a Parvinder Singh

(uber support) emailed me and tells me tha they have unsubscribed me, still receiving texts and

emails from Uber and I need it to stop.

_____________________________________________________________________________

Ticket: # 891081 - Unsolicited request to drive for Uber Date: 4/2/2016 9:54:49 AM

City/State/Zip: Oakland, California 94609

_____________________________________________________________________________

Description I received the following text twice in the last 6 hours:

You're invited to drive Uber. No schedule. No boss. Sign up now and get a $500 bonus. sign up link

>>

http://tinyurl.com/tammyuber

_____________________________________________________________________________

Ticket: # 891318 - Unsolicited text Date: 4/2/2016 1:57:19 PM

City/State/Zip: San Mateo, California 94402

Company Complaining About: Über

_____________________________________________________________________________

Description Keep receiving unsolicited texts from sender even after requesting to stop.

_____________________________________________________________________________

Ticket: # 895950 - Uber Unsubcripe Request Date: 4/5/2016 3:53:52 PM

City/State/Zip: Fort Worth, Texas 76107

Company Complaining About: Charter

_____________________________________________________________________________

Description I started an application with Uber, but decided not to drive for them and didn't finish my application.

They have my email address and harass me everyday with invitations to make $ for them. I have

unsubscribed twice in the last 30+ days. Uber has acknowledged my request but will not stop

soliciting me. HELP!

_____________________________________________________________________________

Ticket: # 899233 - Uber texting me Date: 4/7/2016 12:20:16 AM

City/State/Zip: San Diego, California 92103

_____________________________________________________________________________

Description I received this text "You're invited to drive Uber. No schedule. No boss. Sign up now and get a $500

bonus. sign up link >>

http://tinyurl.com/tammyuber" from phone number +1 (818) 747-9577 at 9:06pm on April 6th 2016.

My number where I recieved the text, , has been registered on the do not call list since

2008.

(b) (6)

_____________________________________________________________________________

Ticket: # 933064 - Uber Continuing to Message Date: 4/26/2016 7:17:05 AM

City/State/Zip: Mooresville, North Carolina 28115


_____________________________________________________________________________

Description I attempted to unsubscribe from Uber's e-mail (I had been a driver but didn't want to continue) in early

April. E-mails persisted so I again followed the path to "Unsubscribe". I then began receiving daily e-

mails from them "reminding me" to upload my renewed insurance documents. On 4/22 I e-mailed

their support to delete my account and remove me from any further e-mails ; I received a response

within minutes that my account had been deleted and I'd receive no further communications.

On 4/23 (the following day) I again received another e-mail and, again, responded that my account

was to have been deleted and these e-mails were bordering harassment. I received no response to

that e-mail but did receive another spam e-mail the following day (4/24). I responded to the original

customer service representative that said they had deleted my account and they assured me I would

not receive additional communications from Uber.

This morning (4/26) I AGAIN received a spam e-mail from them about my account being on hold for

an expired insurance document. I've e-mailed them again but have no faith that they will remove me

from their mailing.

I'm asking for your assistance in remedying this and I am not opposed to litigation against Uber at this

time.

Thank you.

_____________________________________________________________________________

Ticket: # 944821 - Phone complaint - unwanted text mssgs Date: 5/2/2016 12:41:18 PM



_____________________________________________________________________________

Description Uber employee "Chris" @ 737-210-3346 sent me an unwanted text mssg to my cell phone from this

number soliciting support for Prop 1, a voter amendment that Uber and Lyft are attempting to use in

order to avoid City gov't oversight of their business in Austin, TX.

_____________________________________________________________________________

Ticket: # 944910 - Spam text messages from Uber Date: 5/2/2016 1:03:27 PM



_____________________________________________________________________________

Description Uber is sending unsolicited spam text messages requesting support for a local Austin ballot initiative.

_____________________________________________________________________________

Ticket: # 945060 - Unsolicited texts from Uber Date: 5/2/2016 1:44:46 PM



_____________________________________________________________________________

Description Unsolicited text from uber requesting I vote yes on Prop 1

_____________________________________________________________________________

Ticket: # 945139 - Robo-text from Uber Date: 5/2/2016 2:04:10 PM



_____________________________________________________________________________

Description I received an unsolicited text from Uber urging me to vote for a local proposition.

_____________________________________________________________________________

Ticket: # 945162 - Uber Prop 1 Calls and Texts Date: 5/2/2016 2:08:21 PM



_____________________________________________________________________________

Description Uber is spamming with texts and phone calls asking for support for Prop 1 vote in austin. I am on the

no-call list and certainly never authorized them to use my phone number in this way.

_____________________________________________________________________________

Ticket: # 945541 - Uber sent robotext to my phone number in anticipation of upcoming

vote Date: 5/2/2016 3:40:18 PM



_____________________________________________________________________________

Description Uber sent a text message to my personal cell phone number asking me to vote in the affirmative for a

proposition going on the ballot in Austin, Texas, that would benefit Uber and other ridesharing

services. When I tried to call back, the number was unavailable.

_____________________________________________________________________________

Ticket: # 945606 - Unsolicited Text from Uber Date: 5/2/2016 3:54:25 PM



_____________________________________________________________________________

Description Receiving texts from Uber to vote in an upcoming election

_____________________________________________________________________________

Ticket: # 945797 - Sprint Shut's Signal Down during Jazz Fest Date: 5/2/2016 4:50:19 PM

City/State/Zip: New Orleans, Louisiana 70115

Company Complaining About: Sprint

_____________________________________________________________________________

Description On both Friday April 30 and Saturday May 1 Sprints signal shut down during the New Orleans Jazz &

Heritage costing me almost $1,000 in income due to the fact that I drive for Uber and it was at the

height of surging during that time period.

Uber sent out a letter this morning notifying us of the fact that this happened to Sprint all over

Louisiana and many parts of Texas.

That I found this out from Uber (and not from Sprint themselves) makes this all the worse.

How do we rectify this situation?

_____________________________________________________________________________

Ticket: # 945909 - Uber in Austin Date: 5/2/2016 5:33:05 PM



_____________________________________________________________________________

Description Uber sent me a solicitation via text message asking me to vote for a resolution they want passed in

Austin. It is creepy and unwanted and more than a little inappropriate.

_____________________________________________________________________________

Ticket: # 945976 - Uber spamming for non-business purposes Date: 5/2/2016 5:54:33 PM



_____________________________________________________________________________

Description Uber has texted me twice and called me once, unsolicited, in order to try to sway my vote in Austin. I

do not believe this to be a legitimate business purpose.

_____________________________________________________________________________

Ticket: # 946107 - Austin Uber Text Date: 5/2/2016 6:55:51 PM



_____________________________________________________________________________

Description Uber sent me unsolicited text askingme to support prop 1 in austin texas

_____________________________________________________________________________

Ticket: # 946202 - Uber political advertising by text Date: 5/2/2016 7:54:34 PM



_____________________________________________________________________________

Description I received an unsolicited message from Uber asking me to vote for a ballot proposition they are

backing in my location.

_____________________________________________________________________________

Ticket: # 946264 - Unsolicited robo text sent to personal phone Date: 5/2/2016 8:28:31 PM



_____________________________________________________________________________

Description Uber sent an unsolicited text to my personal phone asking for votes on an Austin city proposition

_____________________________________________________________________________

Ticket: # 946535 - robocall Date: 5/2/2016 11:53:37 PM



_____________________________________________________________________________

Description text about prop 1 in austin tx, from uber driver. unsolicited and unwanted.

_____________________________________________________________________________

Ticket: # 946578 - Unsolicited robotext from Uber Date: 5/3/2016 1:37:09 AM


Company Complaining About: 737-210-4119

_____________________________________________________________________________

Description I used Uber once several years ago. They called me and sent me text message spam, which violates

their terms of service.

_____________________________________________________________________________

Ticket: # 946581 - Violation of Privacy by Uber Date: 5/3/2016 1:48:31 AM



_____________________________________________________________________________

Description I provided my cell phone number to Uber. They gave my cell phone number to a political action

committee. The privacy policy provided to me does not mention use of my cell phone number for

political campaigns or political action committees.

_____________________________________________________________________________

Ticket: # 946642 - Sharing of my cell phone number Date: 5/3/2016 7:39:10 AM



_____________________________________________________________________________

Description I did not give permission for Uber to share my cell phone number, but I received a text message from

them regarding a political issue: a proposition on a ballot here in Austin. I don't appreciate my number

being shared and didn't see anywhere in the privacy policy where it says I gave them permission to

share it or use it for political purposes.

_____________________________________________________________________________

Ticket: # 947032 - Unsolicited Campaign Messages from Uber Date: 5/3/2016 11:10:54 AM



_____________________________________________________________________________

Description Uber has sent me three unsolicited text messages regarding an election item in Austin. These

messages state that I should vote in favor of Uber. I did not agree to receive these messages.

_____________________________________________________________________________

Ticket: # 947141 - Unsolicited text message Date: 5/3/2016 11:42:32 AM



_____________________________________________________________________________

Description Uber sent me unsolicited text messages about Prop 1 in Austin, TX

_____________________________________________________________________________

Ticket: # 947684 - Uber using app and cell numbers for political canvassing Date: 5/3/2016 1:57:50 PM


_____________________________________________________________________________

Description The ridesharing app Uber is sending me phone notifications telling me how to vote in a local election.

They are also texting me asking me to vote a particular way in the Austin election.

I signed up to use their ridesharing service a handful of times, not to be spammed with directions

about which way they want me to vote in an election. If this kind of behavior isn't illegal, it should be.

_____________________________________________________________________________

Ticket: # 947881 - Unwanted phone call and text messages Date: 5/3/2016 2:45:40 PM



_____________________________________________________________________________

Description Uber has been waging a political campaign in Austin, Texas to promote a policy that will disallow

required fingerprint checks for Uber drivers. In the past 24 hours I have received both a phone call

and a text message asking me to vote for their proposition. My cell phone number was provided to

Uber for the purpose of using their services, not to be contacted as part of a political campaign.

_____________________________________________________________________________

Ticket: # 948336 - Uber and Lyft and Ridesharing Works for Austin Date: 5/3/2016 5:03:50 PM


Company Complaining About: Ridesharing Works For Austin, Lyft, And Uber

_____________________________________________________________________________

Description Uber, Lyft, and Ridesharing Works for Austin have been contacting me via phone calls and text

messages to my personal cell phone number over the last few weeks. I live in Austin, TX, so they

have been asking me whether they can count on my "yes" vote to Austin City Ordinance No

20160217-001 (prop 1) that would affect fingerprinting laws around ride sharing companies. I have

not permitted them to make these calls. I am assuming that they have my number because I have

used both of the apps - but I did not agree for them to contact me regarding anything other than my

ride requests. Apparently, I am on several lists, because I have had to ask several different people to

put me on their do not call list. This is my personal cell phone number, so if I am reading the FCC

guidelines right, it is illegal for them to contact me this way.

_____________________________________________________________________________

Ticket: # 948555 - UBER not authorized to use my cell phone for political advocacy Date: 5/3/2016 6:22:38 PM



_____________________________________________________________________________

Description I've been getting campaign messages from UBER urging me to vote for Prop 1 in Austin, TX, which

would benefit UBER. I never authorized them to use my phone for this purpose

_____________________________________________________________________________

Ticket: # 948919 - Uber Calling and Texting Without Permission Date: 5/3/2016 9:30:39 PM


Company Complaining About: Verizon Wireless

_____________________________________________________________________________

Description Uber has contacted me via phone to push me to vote for a proposition in my city. I told them to

remove me from the list and not to contact me for anything but customer service issues. I never

agreed for my phone number to be used for this purpose. If there was any issue removing me from

the call list, they did not say that. Today I received a text on the same issue.

_____________________________________________________________________________

Ticket: # 949464 - Unauthorized Text from Uber Date: 5/4/2016 10:58:26 AM



_____________________________________________________________________________

Description Hello,

I received a random text from Uber telling me to vote for Prop 1 here in Austin. I have never given out

my cell phone number or approved Uber to contact me for any reason. I am not sure if Uber has

broken any agreements but have ready that a lot of other people have received this same text

message and are not happy.

_____________________________________________________________________________

Ticket: # 949524 - Uber text Date: 5/4/2016 11:16:33 AM


_____________________________________________________________________________

Description I received a text message from an unknown phone number soliciting my vote for a proposition in

Austin, TX. The text stated the following:

"Today's the deadline to vote early! Vote FOR Prop 1 to keep Uber in Austin. Turnout is high and

every vote counts. Find a polling place: t.uber.com/atx-polls"

_____________________________________________________________________________

Ticket: # 949843 - Political Texts from Uber Date: 5/4/2016 12:38:18 PM


_____________________________________________________________________________

Description Uber has been texting my phone regarding an upcoming vote in the city that impacts them.

_____________________________________________________________________________

Ticket: # 951569 - Improper Messaging from Uber Date: 5/5/2016 8:50:21 AM


Company Complaining About: Boost Mobile

_____________________________________________________________________________

Description I received numerous "app notifications", a text message, and a phone call from Uber that were 100%

political in nature, related to a local Austin, TX proposition they are involved with. I never consented to

receive such messages from them when I provided my contact information related to their actual

service.

_____________________________________________________________________________

Ticket: # 951746 - Political Text Message Date: 5/5/2016 10:41:07 AM



_____________________________________________________________________________

Description Uber sent me a text message to vote in favor of a proposition in a local special election they have

forced. I have never agreed to receive text messages from them except in regards to my current Uber

ride and it is not in their T&Cs that they I have opted in to any communications other than regarding a

current ride.

_____________________________________________________________________________

Ticket: # 951935 - Uber unsolicited calls and emails Date: 5/5/2016 11:45:52 AM



_____________________________________________________________________________

Description Uber will not stop calling me to vote in Prop 1 in austin, Tx today. 2 text messages and 2 phone calls,

all of which I didn't ask for

_____________________________________________________________________________

Ticket: # 953353 - Unsolicited political texts, notifications and calls from Uber and Lyft Date: 5/5/2016 3:15:18 PM



_____________________________________________________________________________

Description Uber and Lyft have usurped their user/driver/downloader lists to send messages in favor of

Proposition 1 in Austin, which directly affects their ability to operate in the city. I have been offered

free rides to the polls via advertising in my notifications, which doesn't smell right. I have asked to be

taken off Uber's list for calls and texts several times to no avail--the calls keep coming. I do not

believe that in using a service, I agree to be bombarded with political and advertising speech. I have

also asked both companies to stop advertising promotions in their application's notifications, or at the

very least, give me the option to opt-out. App notifications interrupt the top of my screen when I'm

trying to use my phone. I never consented to allow that kind of pop-up advertising on my phone,

either.

Please see the write-up I did of how invasive, irritating and misleading Uber, Lyft and Ridesharing

Works Austin's campaign has been here, where I wrote up the problems with their campaigns for

work. I usually cover motorsports, but felt the need to call out these corporations' and their PAC's bad

behavior because it was so overwhelming and disruptive to my day: http://jalopnik.com/ride-hailing-

companies-spent-8-million-to-make-everyon-

1774409502?utm_medium=sharefromsite&utm_source=Jalopnik_twitter

_____________________________________________________________________________

Ticket: # 957480 - Unwanted call and text: Uber Date: 5/6/2016 10:24:00 AM



_____________________________________________________________________________

Description Uber has petitioned for a law change in Austin. This week I have received a text message and a

phone call from Uber asking me to support the law change that will exempt them from regulation by

the City of Austin on matters of public safety and requiring them to provide accommodations for the

disabled. I did not sign their petition for the law change. I have not purchased any service from Uber

in over a year. I responded to the text message requesting removal from the list. I did not get a

reply. Two days later I received a phone call with the same request that I vote for the law change

known as "prop 1." It's reported that Uber has spent $8M on this campaign. It's not acceptable to

receive the unwanted text or phone call.

_____________________________________________________________________________

Ticket: # 962918 - Telephone and texts from uber and lyft Date: 5/7/2016 10:45:23 AM



_____________________________________________________________________________

Description I have received multiple calls from uber and lyft for political reasons. I have requested multiple times

for them to remove me from the list, but continue to get calls from them daily. This is harassment

_____________________________________________________________________________

Ticket: # 963237 - unautorized robocalling text from Uber Date: 5/7/2016 1:29:31 PM


_____________________________________________________________________________

Description I have not giving Uber permission to contact me in regards to local voting concerns and I consider this

text harassment as it has no connection to providing information to me about their services.

_____________________________________________________________________________




_____________________________________________________________________________

Description During the prop 1 vote in Austin, TX Uber texted me numerous times, called me, etc. It was near

harassment.

_____________________________________________________________________________

Ticket: # 978850 - uber tracking my phone constantly Date: 5/14/2016 8:21:08 PM

City/State/Zip: San Marcos, Texas 78666

Company Complaining About: Sprint

_____________________________________________________________________________

Description Uber is constantly tracking my phone. I sent numerous emails to uber about tracking my phone all the

time. I don't have a account with uber. They asked for my phone so they check to see if I'm in the

system I told they I don't have an account with uber. They constantly track my phone on a regular

bases. Before I can use my phone to call someone uber redirect me to their website. I want uber to

stop tracking my phone.

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