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Ticketing as a Service An Accenture Fare Management Solution
Ticketing as a ServiceAn Accenture Fare Management Solution
Become more agile in addressing customer expectationsTransit authorities and operators face challenges to meet new travelers’ expectations with an increased pressure to reduce costs. The legacy infrastructure and IT systems may not adapt well to fast-moving trends and needs such as mobile devices, bank-issued contactless payment media, interoperability and customer analytics. How can operators adopt and incorporate these new trends?
Key Features:•Fully hosted and ready to implement•Pre-configured solution with regular feature upgrades•Pre-integrated with the transit eco-system•Tailored to business needs and usage Key Benefits:•Personalized customer service by connecting with customers throughout their journey•Automated processes that save time and drive performance up•Better understanding of customer behavior through data collection and reporting
Ticketing-as-a-Service leverages Accenture Fare Management Solution and Cloud computing to provide a comprehensive electronic fare collection management platform with a pay-per-use model.
No IT. Just the serviceNo need to worry about infrastructure and software management: Ticketing-as-a-Service is fully hosted and ready to deploy. It provides a comprehensive range of turnkey services to assist operators: from card layout design and third-party integration, to system rollout and user training.
Fast time to marketTicketing-as-a-Service is a pre-configured solution that enables rapid implementation with a low upfront investment and lower risk. Regular feature upgrades help operators keep pace with current and future business challenges. Built on Microsoft Dynamics, Ticketing-as-a-Service promotes cross-industry best practices in supply management, finance management and customer relationship management.
An adaptable solution Ticketing-as-a-Service provides operators with the ability to quickly change fares, create new products, deploy new customer channels or enable new types of fare media without incurring significant costs. It can integrate with any fare device vendor and accept all forms of contactless media. Hosting on the cloud provides the flexibility for a rationalized infrastructure to meet activity peaks and business growth.
Pay-per-use modelPay for what is used. Accenture’s approach uses a business model based on metrics from real usage of the service. With Ticketing-as-a-Service, operators can reduce their upfront investments and tailor their IT cost according to their business needs.
Ticketing-as-a-Service delivers a better customer experience and improves operations independently from field device and fare media strategies.
Connect with your ridersTicketing-as-a-Service has been designed from the ground up to connect with customers at each step of their journey via multiple channels. Ticketing-as-a-Service offers a large catalog of self-service functions via the web and mobile applications from enrollment to product purchase, automatic reload to card management services. Once captured, all customer data is centralized in one place: contact details and fare payment history as well as the fare products and services customers use. This customer 3600 view enables transit authorities to provide a quick and personalized response to customer requests.
Save time by automating day-to-day operationsTicketing-as-a-Service streamlines fare collection back-office operations with automated processes such as transaction validation and fraud detection, commission calculation and revenue apportionment, electronic funds transfers and payment processing, fare media order and inventory management. It allows the staff to focus on higher-value activities and drive the operational performance up.
Drive continuous improvement with fact-based decisionsData is a goldmine to identify operational pain points and better understand customers’ behavior: this is key to support efficient transit planning and increase public satisfaction. Ticketing-as-a-Service offers a wide selection of pre-built reports covering both the operational and strategic aspects such as sales performance, traffic analysis, daily settlements, payment exceptions, fraudulent transactions and bank reconciliation. These reports help the staff to better plan the day-to-day operations and help executives to make fact-based decisions – driving continuous improvement.
Global ContactsPhilippe GuittatPublic Transport Global LeadEmail: [email protected]
Emmanuel SchneiderGlobal Sales DirectorEmail: [email protected]
Tajahnee CrossOperations DirectorEmail: [email protected]
Local ContactsUSAJane MatsumotoSales Director Email: [email protected]
Nordics and Eastern Europe Magnus Berggren Sales Director Email: [email protected]
Continental Europe Peter Boudewijn Sales Director Email: [email protected] FranceCédric BourrelySales Director Email: [email protected]
Copyright © 2013 Accenture All rights reserved.
Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
About Accenture Fare Management SolutionAccenture Fare Management Solution is Accenture commercial and operational back-office software for public transit fare collection. The AFMS adaptable platform enables a faster time to market with a low upfront investment and lower risk, while maintaining high service levels. AFMS can be implemented on-premise or as a service. For more information please visit http://www.accenture.com/public-transportation.
About Microsoft DynamicsMicrosoft Dynamics is a line of financial, customer relationship and supply chain management solutions that helps businesses work more effectively. Delivered through a network of channel partners providing specialized services, these integrated, adaptable business management solutions work like and with familiar Microsoft software to streamline processes across an entire business.
About AccentureAccenture is a global management consulting, technology services and outsourcing company, with approximately 275,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$28.6 billion for the fiscal year ended Aug. 31, 2013. Its home page is www.accenture.com.
About MicrosoftFounded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential. For more information, news and customer perspectives on Microsoft Dynamics please visit http://www.microsoft.com/dynamics.
This document is produced by consultants at Accenture as general guidance. It is not intended to provide specific advice on your circumstances. If you require advice or further details on any matters referred to, please contact your Accenture representative.
