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GID Metric
Note:
1. This template must be updated at the time
. The pro!ect should get the details from thei
&. The data "alues should be entered in the sa
(ield
Problem Ticket ID Y
Problem Ticket Type Y
Ticket Severity Y
Ticket Complexity N
Problem Ticket Received Timestamp Y
O
O
Problem Ticket Responded Timestamp O
Problem Ticket Resolved Timestamp O
Problem Ticket Closed Timestamp D
Ticket Status Y
Is Rejected by ser D
!et Response S"#$ D
!et Resolution S"#$ D
Total %&ort 'in P() D
Problem Description O
Resolution Description OTechnology O
T#C Name Y
T#C Service O&erin* Name Y
T#C Cluster ID Y
Source Type [Max 100 Chars] O
#pplication Name '!ax +,, C-ars) O
)e$
Y
*. The order of header columns in the +Ticket
,. The name of header columns in the +Ticket
euired/
Problem Ticket %xpected Response
Problem Ticket %xpected ResolutionTimestamp
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C
D
O
Date ersion
./0!ar0.,++ +1,
+,0!ay0.,++ +1+
.203un0.,++ +1.
+413uly1.,++ +15
..13uly1.,++ +16
.71Sep1.,++ +1/
418eb1.,+. +17
.218eb1.,+. +12
.21Nov1.,+5 +14
+/13an1.,+5 +19
/18eb1.,+5 .1,
.+1!ay1.,+5 .1+
.+1!ay1.,+5 .1+
41Oct1.,+5 .1.
+71Dec1.,+5 .15
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s Tool - Maintenance Tickets Data Collection Template
f the uploading the ticket details into GID Metrics Tool.
respecti"e ticket management tool #if an$% or should enter manuall$.
me format as mentioned in header ro'.
Description
Problem Ticket Identi:er1 ni;ue < to identi=y eac- ticket1
Date and Time t-e ticket >as received =or resolution1 Time must be in .6-rs =ormat1
Date and Time by >-en t-e user is expectin* a response =or t-e ticket1 Time must be in .6-rs =ormat1
Date and Time by >-en t-e user is expectin* a resolution =or t-e ticket1 Time must be in .6-rs =ormat1
Date and Time by >-en t-e support team ?Responded? =or t-e ticket1 Time must be in .6-rs =ormat1
Date and Time by >-en t-e support team ?Resolved? t-e ticket1 Time must be in .6-rs =ormat1
@rie= description o= t-e problem ticket1 !aximum o= ./, c-aracters only1
@rie= description o= t-e resolution1 !aximum o= ./, c-aracters only1Tec-nolo*y o= t-e ticket raised1 S-ould be one o= t-e options =rom t-e drop do>n values provided1
T#C Name o= t-e ticket1 S-ould be one o= t-e options =rom t-e drop do>n values provided1
Name o= t-e external source Ai= anyB like TSR! (P C etc =rom >-ere data -as been extracted to repoName o= t-e application Ai= anyB1 T-is in=ormation >ill be mandatory provided t-e project -as a*reed to
Description
Yes re;uired
ata+'orksheet should not beinterchanged.
ata+'orksheet should not bechanged.
Type o= t-e problem ticket and it must -ave one o= t-e =ollo>in* values only as applicable to t-e projectBug Fix, PMR, User Query, Production Problem, Production Support, Proactive Maintenance, RelManagement, d!oc nalysis " #ocumentation or $t!ers%
Severity o= t-e ticket1 It must -ave one o= t-e =ollo>in* values only as applicable to t-e ticket0 ESeverity 0 +E ESeverity 0 .E ESeverity 0 5E ESeverity 0 6E ESeverity 0 /E EOt-ersE
Complexity o= t-e ticket1 It must -ave one o= t-e =ollo>in* values only as applicable to t-e ticket1
0 EFery (i*- E(i*-E E!ediumE E"o>EEFery "o>E
To be provided i= t-e ?Ticket Status? is ?C"OS%D?1Date and Time by >-en t-e support team ?Closed? t-e ticket1 Time must be in .6-rs =ormat1
Status o= t-e problem Ticket1 It must -ave one o= t-e =ollo>in* values only& $P'(, $()$*#, +(PR$R'SS, R'S$*-'# or .*$S'#%
+1 Is problem ticket >as rejected by end user$ It must -ave eit-er ?Y? or ?N? values only1.1 To be provided i= t-e ?Ticket Status? is ?C"OS%D?1
+1 Is problem ticket met t-e Response time S"# as per t-e contract >it- t-e customer1 It must -ave eit?N#? values only1.1 To be provided i= t-e ?Ticket Status? is ?C"OS%D?1+1 Is problem ticket met t-e Resolution time S"# as per t-e contract >it- t-e customer1 It must -ave ei?N#? values only1.1 To be provided i= t-e ?Ticket Status? is ?C"OS%D?1+1 Total %&ort spent =or t-e resolution and s-ould be reported only in ?Person (ours?1.1 To be provided i= t-e ?Ticket Status? is ?C"OS%D?1
Service O&erin* name o= t-e Ticket1 S-ould be one o= t-e options =rom t-e drop do>n values provided1Selected Service O&erin* s-ould be one belon*s to T#C
Cluster ID o= t-e ticket1 S-ould be one o= t-e options =rom t-e drop do>n values provided1Selected Cluster s-ould be one belon*s to T#C G Service O&erin*1 Re=er to >ork s-eet ?#dditional Detailin=ormation1
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Yes calculated or may be entered
Depends on ot-er data1
Optional
Document e"ision 0istor$
2uthor
@aseline Fersion
Resolved Date is made optional even t-e ticket status is ?Resolved?1
8omat o= t-e cells in t-e ?Tickets Data? applied upto /,, ro>s only1
+1 R6 #T de=ect issue :xed
@aseline Fersion
C-an*es to T#C SO Cluster !aster
pdated ETickets DataE >orks-eet as per t-e PCR o= Rel +1,1+1 !arked mandatory columns in blue1
!arked ?Total Resolution %&ort? and ?Problem Description? as non madatory and :x applied in t-e macr+1 To mandate ?Total Resolution %&ort? in=ormation only i= status o= t-e ticket is ?Closed?1.1 EProblem desriptionE and EResolution descriptionE to accept additional special c-aracters like =ull stopAand colon AB =or>ard slas- AJB and back>ard slas- AGB apart =rom %n*lis- alp-abets Numbers ', to 9) (yp-enA0B and parant-eses1EProblem desriptionE and EResolution descriptionE to accept additional special c-aracters like comma AB
#T Rel .1, comments incorporated
+1 #llo>ed to -ave %nter G Ne> "ine c-aracter a*ainst t-e Problem G Resolution Description details1.1 Is Rejected by ser !et Resolution S"# and !et Response S"#s made mandatory only =or ?Closed? ti
+1 Removed t-e restiction o= allo>in* only %n*lis- c-aracters a*ainst Ticket ID Problem G Resolution des.1 !andated Lve numeric value *reater t-an M%RO a*ainst ?Total Resolution %&ort? column1
+1 Introduced Ticket Complexity.1 Falidations added to mandate t-e ticket expected G actual response and resolution dates based on !S"# G !et Resolution S"# and Ticket Status1
Removed t-e macro validations >-ic- >as mandatin* t-e ?%xpected ResponseGResolution? and ?#ctual Resolution? in=ormation >-en ?!et Response S"#? and ?!et Resolution S"#? >as -avin* t-e value ?N#
Removed t-e macro validations >-ic- >as mandatin* t-e ?%xpected ResponseGResolution? and ?#ctual
Resolution? in=ormation >-en ?!et Response S"#? and ?!et Resolution S"#? >as -avin* t-e value ?N#@aseline Fersion as o= R61. 0 Introduced Tec-nolo*y T#C Name T#C Service O&erin* Name T#C Cluste
Type '!ax +,, C-ars) #pplication Name '!ax +,, C-ars) and macro code c-an*es are done to -andle lo*ic related to t-ese ne> columns1
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tion attribute1
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emarks
I@! #ccount 0 Development Team
I@! #ccount 0 Development Team
I@! #ccount 0 Development Team
I@! #ccount 0 Development Team
I@! #ccount 0 Development Team
I@! #ccount 0 Development Team
I@! #ccount 0 Development Team
I@! #ccount 0 Development Team
I@! #ccount 0 Development Team
I@! #ccount 0 Development Team
I@! #ccount 0 Development Team
I@! #ccount 0 Development Team
I@! #ccount 0 Development Team
I@! #ccount 0 Development Team
I@! #ccount 0 Development Team
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GID Metrics Tool - Maintenance Tickets Data Collection Template
3 4hile opening the 5le6 +7nable Macros+ button must be clicked for the tem
3 (ile 'ill not get sa"ed until the user corrects the data as per the "alidatio
Problem Ticket Type
14964713 Producton Support Se!erty " # $gh #013"1#"31 17%&'
149644&3 Producton Support Se!erty " # $gh #013"1#"30 1'%3'
14963#10 Producton Support Se!erty " # $gh #013"1#"#9 17%40
14963#09 Producton Support Se!erty " # $gh #013"1#"#9 17%16
1496196# Producton Support Se!erty " # $gh #013"1#"#6 17%&7
14960&71 Producton Support Se!erty " # $gh #013"1#"#3 10%#'
14960&4& Producton Support Se!erty " # $gh #013"1#"## 17%4#
149&&747 Producton Support Se!erty " 1 (ery $gh #013"1#"1' 04%3#
149'3 Producton Support Se!erty " # $gh #013"1#"1& #1%07
149B Producton Support Se!erty " 1 (ery $gh #013"1#"13 07%4#
149& Producton Support Se!erty " 1 (ery $gh #013"1#"13 0&%49
149&1349 Producton Support Se!erty " # $gh #013"1#"11 19%4&
14946#1# Producton Support Se!erty " # $gh #013"1#"09 09%&3
1494#7 Producton Support Se!erty " # $gh #013"1#"0& #0%4&
14914'#& Producton Support Se!erty " # $gh #013"11"04 1#%#3
1490346& Producton Support Se!erty " # $gh #013"10"#3 03%0&
1496471' Producton Support Se!erty " 4 )o* #013"1#"31 #0%3#
14964634 Producton Support Se!erty " 3 Medu+ #013"1#"31 11%#'
14964633 Producton Support Se!erty " 4 )o* #013"1#"31 11%10
1496463# Producton Support Se!erty " 4 )o* #013"1#"31 10%17
14964631 Producton Support Se!erty " 4 )o* #013"1#"31 10%1&
149646#' Producton Support Se!erty " 4 )o* #013"1#"31 06%16
149646#7 Producton Support Se!erty " 4 )o* #013"1#"31 06%16
149646#6 Producton Support Se!erty " 4 )o* #013"1#"31 06%1614964496 Producton Support Se!erty " 3 Medu+ #013"1#"31 0&%&1
1496449# Producton Support Se!erty " 3 Medu+ #013"1#"31 00%31
14963'&3 Producton Support Se!erty " 3 Medu+ #013"1#"30 10%10
14963737 Producton Support Se!erty " 4 )o* #013"1#"30 09%#7
14963#4& Producton Support Se!erty " 3 Medu+ #013"1#"30 13%07
14963#41 Producton Support Se!erty " 3 Medu+ #013"1#"30 11%37
14963#39 Producton Support Se!erty " 4 )o* #013"1#"30 10%3#
14963#30 Producton Support Se!erty " 4 )o* #013"1#"30 07%&4
14963##' Producton Support Se!erty " 4 )o* #013"1#"30 07%#7
14963##7 Producton Support Se!erty " 4 )o* #013"1#"30 06%##
14963##6 Producton Support Se!erty " 4 )o* #013"1#"30 06%0&
14963##& Producton Support Se!erty " 4 )o* #013"1#"30 06%0&
14963##4 Producton Support Se!erty " 4 )o* #013"1#"30 06%04
3 Mandator$ 5elds are marked as 8lue. Cell le"el format and data lookup "al
3 Click on +alidate Data+ button to "alidate the data at an$ time. The res
3 Click on +Delete o'+button 'ill delete the selected ro'.3 Click on +Insert o'+button 'ill insert a blank ro' abo"e the selected ro
3 Data against Columns +7+ to +=+ must be entered in the +$$$$-mm-dd hh:mm+
Problem TicketID
Ticket>e"erit$
TicketComple
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14963##3 Producton Support Se!erty " 4 )o* #013"1#"30 06%00
14963### Producton Support Se!erty " 4 )o* #013"1#"30 04%4&
14963##1 Producton Support Se!erty " 3 Medu+ #013"1#"30 04%4#
14963#19 Producton Support Se!erty " 4 )o* #013"1#"30 01%#4
14963#1' Producton Support Se!erty " 3 Medu+ #013"1#"#9 #3%31
14963#13 Producton Support Se!erty " 4 )o* #013"1#"#9 #0%&'
14963#1# Producton Support Se!erty " 4 )o* #013"1#"#9 19%4&
14963#07 Producton Support Se!erty " 4 )o* #013"1#"#7 #0%31
149631#' Producton Support Se!erty " 4 )o* #013"1#"30 00%19
1496#016 Producton Support Se!erty " 4 )o* #013"1#"#7 17%36
1496#01& Producton Support Se!erty " 4 )o* #013"1#"#7 16%17
1496#014 Producton Support Se!erty " 3 Medu+ #013"1#"#7 1&%07
1496#011 Producton Support Se!erty " 3 Medu+ #013"1#"#7 09%#6
1496#00' Producton Support Se!erty " 3 Medu+ #013"1#"#7 0'%1#
1496#007 Producton Support Se!erty " 3 Medu+ #013"1#"#7 07%&7
1496#006 Producton Support Se!erty " 3 Medu+ #013"1#"#7 07%#&
1496#00& Producton Support Se!erty " 3 Medu+ #013"1#"#7 07%00
1496#004 Producton Support Se!erty " 3 Medu+ #013"1#"#7 07%001496#001 Producton Support Se!erty " 4 )o* #013"1#"#7 03%3'
14961999 Producton Support Se!erty " 3 Medu+ #013"1#"#7 00%#4
14961997 Producton Support Se!erty " 4 )o* #013"1#"#6 #0%3#
14961960 Producton Support Se!erty " 4 )o* #013"1#"#6 09%33
149619&9 Producton Support Se!erty " 3 Medu+ #013"1#"#6 09%19
149619&' Producton Support Se!erty " 3 Medu+ #013"1#"#6 09%1&
149619&6 Producton Support Se!erty " 3 Medu+ #013"1#"#6 0'%44
149619&& Producton Support Se!erty " 4 )o* #013"1#"#6 07%19
149619&1 Producton Support Se!erty " 3 Medu+ #013"1#"#6 01%37
149619&0 Producton Support Se!erty " 4 )o* #013"1#"#6 01%06
1496194' Producton Support Se!erty " 3 Medu+ #013"1#"#& #3%44
14961947 Producton Support Se!erty " 4 )o* #013"1#"#& #0%31149616 Producton Support Se!erty " 3 Medu+ #013"1#"#4 #0%&4
149616&1 Producton Support Se!erty " 4 )o* #013"1#"#4 #0%3#
14961631 Producton Support Se!erty " 3 Medu+ #013"1#"#4 13%#3
14961630 Producton Support Se!erty " 3 Medu+ #013"1#"#4 1#%04
149616#9 Producton Support Se!erty " 3 Medu+ #013"1#"#4 10%&&
149616#& Producton Support Se!erty " 3 Medu+ #013"1#"#4 06%&4
149616#4 Producton Support Se!erty " 3 Medu+ #013"1#"#4 06%&4
149616#1 Producton Support Se!erty " 4 )o* #013"1#"#4 0&%06
1496161' Producton Support Se!erty " 3 Medu+ #013"1#"#4 04%&3
1496161& Producton Support Se!erty " 4 )o* #013"1#"#4 04%01
14961614 Producton Support Se!erty " 4 )o* #013"1#"#4 03%#9
14961613 Producton Support Se!erty " 4 )o* #013"1#"#4 0#%#3
14961611 Producton Support Se!erty " 4 )o* #013"1#"#4 00%13
14961366 Producton Support Se!erty " 3 Medu+ #013"1#"#6 0'%&0
1496136# Producton Support Se!erty " 4 )o* #013"1#"#6 0&%07
14960933 Producton Support Se!erty " 3 Medu+ #013"1#"#3 1&%33
14960&'1 Producton Support Se!erty " 4 )o* #013"1#"#3 1&%41
14960&74 Producton Support Se!erty " 4 )o* #013"1#"#3 11%3&
14960&73 Producton Support Se!erty " 3 Medu+ #013"1#"#3 10%&114960&7# Producton Support Se!erty " 3 Medu+ #013"1#"#3 10%3'
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14960&70 Producton Support Se!erty " 3 Medu+ #013"1#"#3 10%#4
14960&66 Producton Support Se!erty " 4 )o* #013"1#"#3 0'%11
14960&64 Producton Support Se!erty " 4 )o* #013"1#"#3 06%40
14960&60 Producton Support Se!erty " 4 )o* #013"1#"#3 06%03
14960&&9 Producton Support Se!erty " 4 )o* #013"1#"#3 06%03
14960&&7 Producton Support Se!erty " 4 )o* #013"1#"#3 06%00
14960&&& Producton Support Se!erty " 3 Medu+ #013"1#"#3 0&%44
14960&&4 Producton Support Se!erty " 4 )o* #013"1#"#3 0#%46
14960&&1 Producton Support Se!erty " 4 )o* #013"1#"#3 00%39
14960&&0 Producton Support Se!erty " 4 )o* #013"1#"## #3%&4
14960&49 Producton Support Se!erty " 4 )o* #013"1#"## #3%03
14960&4' Producton Support Se!erty " 4 )o* #013"1#"## ##%&4
14960&47 Producton Support Se!erty " 4 )o* #013"1#"## #0%3'
14960&46 Producton Support Se!erty " 4 )o* #013"1#"## 17%&4
14960&44 Producton Support Se!erty " 3 Medu+ #013"1#"## 17%37
14960&43 Producton Support Se!erty " 4 )o* #013"1#"## 17%17
14960&40 Producton Support Se!erty " 4 )o* #013"1#"## 09%&1
14960&3& Producton Support Se!erty " 4 )o* #013"1#"#1 #3%3114960&31 Producton Support Se!erty " 4 )o* #013"1#"#1 #3%11
14960&30 Producton Support Se!erty " 4 )o* #013"1#"#1 #3%10
14960 Producton Support Se!erty " 4 )o* #013"1#"#1 #3%01
14960' Producton Support Se!erty " 4 )o* #013"1#"#1 #3%00
14960 Producton Support Se!erty " 4 )o* #013"1#"#1 ##%&0
14960 Producton Support Se!erty " 4 )o* #013"1#"#1 ##%&0
14960& Producton Support Se!erty " 4 )o* #013"1#"#1 ##%40
14960 Producton Support Se!erty " 4 )o* #013"1#"#1 ##%40
14960 Producton Support Se!erty " 4 )o* #013"1#"#1 ##%31
14960# Producton Support Se!erty " 4 )o* #013"1#"#1 ##%30
14960 Producton Support Se!erty " 4 )o* #013"1#"#1 ##%#0
14960 Producton Support Se!erty " 4 )o* #013"1#"#1 ##%#014960&19 Producton Support Se!erty " 4 )o* #013"1#"#1 ##%10
14960&0' Producton Support Se!erty " 4 )o* #013"1#"#1 17%#0
14960&07 Producton Support Se!erty " 4 )o* #013"1#"#1 16%30
149601&6 Producton Support Se!erty " 3 Medu+ #013"1#"#3 09%19
149&9377 Producton Support Se!erty " 3 Medu+ #013"1#"#0 0&%44
149&9376 Producton Support Se!erty " 4 )o* #013"1#"#0 0&%04
149&937& Producton Support Se!erty " 4 )o* #013"1#"#0 04%&1
149&9370 Producton Support Se!erty " 3 Medu+ #013"1#"#0 01%1&
149&9367 Producton Support Se!erty " 4 )o* #013"1#"19 ##%#6
149&9366 Producton Support Se!erty " 4 )o* #013"1#"19 #1%36
149&936& Producton Support Se!erty " 4 )o* #013"1#"19 #1%36
149&9364 Producton Support Se!erty " 4 )o* #013"1#"19 #1%36
149&9363 Producton Support Se!erty " 4 )o* #013"1#"19 #1%3&
149&936# Producton Support Se!erty " 4 )o* #013"1#"19 #0%3#
149&'#69 Producton Support Se!erty " 3 Medu+ #013"1#"19 1&%37
149&'#6' Producton Support Se!erty " 3 Medu+ #013"1#"19 14%##
149&'#6& Producton Support Se!erty " 4 )o* #013"1#"19 11%0'
149&'#60 Producton Support Se!erty " 3 Medu+ #013"1#"19 0'%&'
149&'#&9 Producton Support Se!erty " 3 Medu+ #013"1#"19 0'%30
149&'#44 Producton Support Se!erty " 4 )o* #013"1#"19 04%
149&'#4# Producton Support Se!erty " 4 )o* #013"1#"19 04%#3
149&'#39 Producton Support Se!erty " 4 )o* #013"1#"19 0#%
149&'#3' Producton Support Se!erty " 4 )o* #013"1#"19 0#%#&149&'#37 Producton Support Se!erty " 4 )o* #013"1#"19 01%&'
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149&'#36 Producton Support Se!erty " 4 )o* #013"1#"19 01%#'
149&'#3& Producton Support Se!erty " 4 )o* #013"1#"1' #0%3#
149&674& Producton Support Se!erty " 3 Medu+ #013"1#"1' 06%#3
149&&94& Producton Support Se!erty " 4 )o* #013"1#"17 09%11
149&&7&7 Producton Support Se!erty " 3 Medu+ #013"1#"1' 09%#6
149&&7&& Producton Support Se!erty " 3 Medu+ #013"1#"1' 0'%&9
149&&7&4 Producton Support Se!erty " 3 Medu+ #013"1#"1' 0'%&'
149&&7 Producton Support Se!erty " 3 Medu+ #013"1#"1' 0'%46
149&&7&0 Producton Support Se!erty " 3 Medu+ #013"1#"1' 0'%17
149&&746 Producton Support Se!erty " 3 Medu+ #013"1#"1' 04%#4
149&&74& Producton Support Se!erty " 3 Medu+ #013"1#"1' 03%##
149&&744 Producton Support Se!erty " 4 )o* #013"1#"1' 0#%39
149&&743 Producton Support Se!erty " 4 )o* #013"1#"1' 01%&'
149&&74# Producton Support Se!erty " 3 Medu+ #013"1#"1' 00%#1
149&&69# Producton Support Se!erty " 4 )o* #013"1#"17 1&%#9
149&&6'1 Producton Support Se!erty " 3 Medu+ #013"1#"17 0'%16
149&&6'0 Producton Support Se!erty " 4 )o* #013"1#"17 06%19
149&&67' Producton Support Se!erty " 4 )o* #013"1#"17 0&%3&149&&677 Producton Support Se!erty " 3 Medu+ #013"1#"17 03%19
149&&676 Producton Support Se!erty " 4 )o* #013"1#"17 01%&3
149&&674 Producton Support Se!erty " 4 )o* #013"1#"17 00%#1
149&&67# Producton Support Se!erty " 4 )o* #013"1#"16 ##%31
149&&671 Producton Support Se!erty " 4 )o* #013"1#"16 #1%0&
149&&&00 Producton Support Se!erty " 3 Medu+ #013"1#"17 ##%07
149&&44# Producton Support Se!erty " 4 )o* #013"1#"17 09%#3
149&&440 Producton Support Se!erty " 4 )o* #013"1#"17 09%#0
149&&43& Producton Support Se!erty " 3 Medu+ #013"1#"17 0'%49
149&4494 Producton Support Se!erty " 3 Medu+ #013"1#"16 1#%&0
149&4461 Producton Support Se!erty " 4 )o* #013"1#"16 09%#9
149&44&6 Producton Support Se!erty " 3 Medu+ #013"1#"16 0'%&6149&39'0 Producton Support Se!erty " 4 )o* #013"1#"13 1&%0#
149&39&7 Producton Support Se!erty " 3 Medu+ #013"1#"13 14%31
149&337' Producton Support Se!erty " 4 )o* #013"1#"13 07%#7
149 Producton Support Se!erty " 3 Medu+ #013"1#"1# 1&%31
149 Producton Support Se!erty " 3 Medu+ #013"1#"16 11%&1
149# Producton Support Se!erty " 3 Medu+ #013"1#"16 09%&'
149 Producton Support Se!erty " 3 Medu+ #013"1#"16 0'%&4
149 Producton Support Se!erty " 3 Medu+ #013"1#"16 0'%#3
149' Producton Support Se!erty " 3 Medu+ #013"1#"16 07%4'
149 Producton Support Se!erty " 4 )o* #013"1#"16 06%4'
149 Producton Support Se!erty " 3 Medu+ #013"1#"16 06%4&
149& Producton Support Se!erty " 3 Medu+ #013"1#"16 06%1&
149 Producton Support Se!erty " 3 Medu+ #013"1#"16 06%0&
149 Producton Support Se!erty " 3 Medu+ #013"1#"16 06%0&
149# Producton Support Se!erty " 3 Medu+ #013"1#"16 06%04
149 Producton Support Se!erty " 3 Medu+ #013"1#"16 06%03
149 Producton Support Se!erty " 4 )o* #013"1#"16 06%00
149#' Producton Support Se!erty " 4 )o* #013"1#"16 04%#9
149#7 Producton Support Se!erty " 4 )o* #013"1#"16 03%49
149#6 Producton Support Se!erty " 4 )o* #013"1#"16 0#%&7
149#& Producton Support Se!erty " 4 )o* #013"1#"16 0#%#3
149#4 Producton Support Se!erty " 4 )o* #013"1#"16 0#%#3
149#3 Producton Support Se!erty " 4 )o* #013"1#"16 0#%##149## Producton Support Se!erty " 4 )o* #013"1#"16 0#%##
8/12/2019 Tickets No Appname
11/90
149#1 Producton Support Se!erty " 4 )o* #013"1#"16 0#%#1
149#0 Producton Support Se!erty " 4 )o* #013"1#"16 0#%#1
149w Producton Support Se!erty " 4 )o* #013"1#"16 0#%#1
149' Producton Support Se!erty " 4 )o* #013"1#"16 0#%#1
149u Producton Support Se!erty " 4 )o* #013"1#"16 0#%#1
149t Producton Support Se!erty " 4 )o* #013"1#"16 0#%#1
149& Producton Support Se!erty " 4 )o* #013"1#"16 0#%#1
149r Producton Support Se!erty " 4 )o* #013"1#"16 0#%#0
149q Producton Support Se!erty " 4 )o* #013"1#"16 0#%#0
149# Producton Support Se!erty " 4 )o* #013"1#"16 0#%#0
149o Producton Support Se!erty " 4 )o* #013"1#"16 0#%#0
149n Producton Support Se!erty " 4 )o* #013"1#"16 0#%#0
149m Producton Support Se!erty " 4 )o* #013"1#"16 0#%#0
149' Producton Support Se!erty " 4 )o* #013"1#"16 0#%#0
149k Producton Support Se!erty " 4 )o* #013"1#"16 0#%19
149j Producton Support Se!erty " 4 )o* #013"1#"16 0#%1'
149& Producton Support Se!erty " 4 )o* #013"1#"16 0#%1'
149h Producton Support Se!erty " 4 )o* #013"1#"16 0#%1'149g Producton Support Se!erty " 4 )o* #013"1#"16 0#%1'
149# Producton Support Se!erty " 4 )o* #013"1#"16 0#%1'
149e Producton Support Se!erty " 4 )o* #013"1#"16 0#%1'
149d Producton Support Se!erty " 4 )o* #013"1#"16 0#%1'
149c Producton Support Se!erty " 4 )o* #013"1#"16 0#%1'
149' Producton Support Se!erty " 4 )o* #013"1#"16 0#%1'
149a Producton Support Se!erty " 4 )o* #013"1#"16 0#%1'
149` Producton Support Se!erty " 4 )o* #013"1#"16 0#%17
149& Producton Support Se!erty " 4 )o* #013"1#"16 0#%17
149^ Producton Support Se!erty " 4 )o* #013"1#"16 0#%17
149] Producton Support Se!erty " 4 )o* #013"1#"16 0#%17
149# Producton Support Se!erty " 4 )o* #013"1#"16 0#%17149[ Producton Support Se!erty " 4 )o* #013"1#"16 0#%17
149Z Producton Support Se!erty " 4 )o* #013"1#"16 0#%17
149'9 Producton Support Se!erty " 4 )o* #013"1#"16 0#%17
149'' Producton Support Se!erty " 4 )o* #013"1#"16 0#%17
149'7 Producton Support Se!erty " 4 )o* #013"1#"16 0#%17
149'6 Producton Support Se!erty " 4 )o* #013"1#"16 00%06
149'& Producton Support Se!erty " 4 )o* #013"1#"1& #3%4#
149'4 Producton Support Se!erty " 4 )o* #013"1#"1& ##%
149'0 Producton Support Se!erty " 4 )o* #013"1#"1& 1&%#3
149L Producton Support Se!erty " 4 )o* #013"1#"13 16%&0
149J Producton Support Se!erty " 4 )o* #013"1#"13 16%30
149I Producton Support Se!erty " 3 Medu+ #013"1#"13 1&%19
149# Producton Support Se!erty " 3 Medu+ #013"1#"13 14%41
149E Producton Support Se!erty " 3 Medu+ #013"1#"13 13%#3
149' Producton Support Se!erty " 3 Medu+ #013"1#"13 13%1#
149@ Producton Support Se!erty " 4 )o* #013"1#"13 0&%40
149? Producton Support Se!erty " 4 )o* #013"1#"13 0&%3#
149< Producton Support Se!erty " 4 )o* #013"1#"13 03%0&
149&9 Producton Support Se!erty " 4 )o* #013"1#"13 0#%4&
149&' Producton Support Se!erty " 4 )o* #013"1#"13 00%40
149&7 Producton Support Se!erty " 3 Medu+ #013"1#"13 00%14
149&& Producton Support Se!erty " 4 )o* #013"1#"1# #3%&7
149 Producton Support Se!erty " 4 )o* #013"1#"1# #0%3#149( Producton Support Se!erty " 4 )o* #013"1#"1# 16%40
8/12/2019 Tickets No Appname
12/90
149' Producton Support Se!erty " 4 )o* #013"1#"1# 16%30
149' Producton Support Se!erty " 3 Medu+ #013"1#"1# 13%#6
149% Producton Support Se!erty " 4 )o* #013"1#"1# 13%01
149$ Producton Support Se!erty " 3 Medu+ #013"1#"1# 11%34
149& Producton Support Se!erty " 3 Medu+ #013"1#"1# 10%43
149" Producton Support Se!erty " 3 Medu+ #013"1#"1# 09%13
149&1371 Producton Support Se!erty " 3 Medu+ #013"1#"1# 0'%##
149&1370 Producton Support Se!erty " 3 Medu+ #013"1#"1# 0'%0&
149&136' Producton Support Se!erty " 4 )o* #013"1#"1# 06%1#
149&1366 Producton Support Se!erty " 4 )o* #013"1#"1# 0&%43
149&136& Producton Support Se!erty " 4 )o* #013"1#"1# 0&%37
149&1364 Producton Support Se!erty " 3 Medu+ #013"1#"1# 0&%#1
149&1363 Producton Support Se!erty " 4 )o* #013"1#"1# 04%47
149&136# Producton Support Se!erty " 4 )o* #013"1#"1# 04%#1
149&1361 Producton Support Se!erty " 4 )o* #013"1#"1# 04%#1
149&1360 Producton Support Se!erty " 4 )o* #013"1#"1# 04%#0
149&13&9 Producton Support Se!erty " 4 )o* #013"1#"1# 04%19
149&13&' Producton Support Se!erty " 4 )o* #013"1#"1# 04%19
149&13&7 Producton Support Se!erty " 4 )o* #013"1#"1# 0#%
149&13&6 Producton Support Se!erty " 4 )o* #013"1#"1# 00%#7
149&13&4 Producton Support Se!erty " 4 )o* #013"1#"11 ##%&0
149&13 Producton Support Se!erty " 4 )o* #013"1#"11 #1%4#
149&13&1 Producton Support Se!erty " 4 )o* #013"1#"11 #0%49
149&13&0 Producton Support Se!erty " 4 )o* #013"1#"11 #0%31
149&134' Producton Support Se!erty " 3 Medu+ #013"1#"11 19%1&
149&1# Producton Support Se!erty " 4 )o* #013"1#"11 16%&0
149&091' Producton Support Se!erty " 4 )o* #013"1#"11 13%49
14949''7 Producton Support Se!erty " 3 Medu+ #013"1#"11 0'%46
14949''6 Producton Support Se!erty " 4 )o* #013"1#"11 0'%4#
1494963' Producton Support Se!erty " 4 )o* #013"1#"11 16%30
14949637 Producton Support Se!erty " 4 )o* #013"1#"11 16%16
14949636 Producton Support Se!erty " 3 Medu+ #013"1#"11 1&%#7
14949634 Producton Support Se!erty " 3 Medu+ #013"1#"11 14%46
14949633 Producton Support Se!erty " 4 )o* #013"1#"11 1#%47
1494963# Producton Support Se!erty " 3 Medu+ #013"1#"11 09%#4
14949631 Producton Support Se!erty " 3 Medu+ #013"1#"11 09%##
14949630 Producton Support Se!erty " 3 Medu+ #013"1#"11 09%14
149496#9 Producton Support Se!erty " 4 )o* #013"1#"11 09%13149496#' Producton Support Se!erty " 3 Medu+ #013"1#"11 0'%46
149496#7 Producton Support Se!erty " 3 Medu+ #013"1#"11 0'%46
149496#6 Producton Support Se!erty " 3 Medu+ #013"1#"11 0'%3&
1494961# Producton Support Se!erty " 3 Medu+ #013"1#"11 0'%0'
14949611 Producton Support Se!erty " 3 Medu+ #013"1#"11 06%&9
14949610 Producton Support Se!erty " 3 Medu+ #013"1#"11 0&%41
14949609 Producton Support Se!erty " 3 Medu+ #013"1#"11 0&%09
1494960& Producton Support Se!erty " 4 )o* #013"1#"11 04%00
14949604 Producton Support Se!erty " 4 )o* #013"1#"11 03%&9
14949&99 Producton Support Se!erty " 4 )o* #013"1#"11 00%#&
14949&97 Producton Support Se!erty " 4 )o* #013"1#"10 #0%31
1494'31' Producton Support Se!erty " 3 Medu+ #013"1#"10 0'%111494'179 Producton Support Se!erty " 3 Medu+ #013"1#"10 10%3'
8/12/2019 Tickets No Appname
13/90
1494'176 Producton Support Se!erty " 4 )o* #013"1#"10 09%47
1494'17& Producton Support Se!erty " 4 )o* #013"1#"10 09%1&
1494'174 Producton Support Se!erty " 3 Medu+ #013"1#"10 0'%4&
1494'171 Producton Support Se!erty " 3 Medu+ #013"1#"10 06%3#
1494'170 Producton Support Se!erty " 4 )o* #013"1#"10 0&%1#
1494'169 Producton Support Se!erty " 4 )o* #013"1#"10 03%&'
1494'16' Producton Support Se!erty " 4 )o* #013"1#"10 03%44
1494'16& Producton Support Se!erty " 4 )o* #013"1#"10 00%&&
1494'164 Producton Support Se!erty " 4 )o* #013"1#"09 #0%3#
149474&3 Producton Support Se!erty " 3 Medu+ #013"1#"09 14%
14946'13 Producton Support Se!erty " 3 Medu+ #013"1#"09 04%43
14946'1# Producton Support Se!erty " 3 Medu+ #013"1#"09 04%3'
14946##' Producton Support Se!erty " 4 )o* #013"1#"09 1#%3&
14946##7 Producton Support Se!erty " 4 )o* #013"1#"09 1#%14
14946#03 Producton Support Se!erty " 3 Medu+ #013"1#"09 06%##
14946#0# Producton Support Se!erty " 3 Medu+ #013"1#"09 06%04
14946#01 Producton Support Se!erty " 3 Medu+ #013"1#"09 06%03
1494619' Producton Support Se!erty " 4 )o* #013"1#"09 0&%3014946197 Producton Support Se!erty " 4 )o* #013"1#"09 0&%16
14946196 Producton Support Se!erty " 4 )o* #013"1#"09 04%&1
14946193 Producton Support Se!erty " 4 )o* #013"1#"09 01%#'
1494619# Producton Support Se!erty " 4 )o* #013"1#"09 01%14
149461'9 Producton Support Se!erty " 4 )o* #013"1#"07 17%00
149461'' Producton Support Se!erty " 4 )o* #013"1#"07 16%30
149461'6 Producton Support Se!erty " 3 Medu+ #013"1#"06 #1%1&
149461'& Producton Support Se!erty " 4 )o* #013"1#"06 #0%3#
1494&974 Producton Support Se!erty " 3 Medu+ #013"1#"06 16%43
1494&699 Producton Support Se!erty " 3 Medu+ #013"1#"06 1#%0#
1494( Producton Support Se!erty " 4 )o* #013"1#"0& #1%4&
149446#7 Producton Support Se!erty " 4 )o* #013"1#"0& 1#%4&
1494339& Producton Support Se!erty " 3 Medu+ #013"1#"06 13%39
1494339# Producton Support Se!erty " 3 Medu+ #013"1#"06 0'%&&
14943391 Producton Support Se!erty " 3 Medu+ #013"1#"06 0'%&&
14943390 Producton Support Se!erty " 3 Medu+ #013"1#"06 0'%&&
149433'' Producton Support Se!erty " 3 Medu+ #013"1#"06 0'%30
149433'7 Producton Support Se!erty " 3 Medu+ #013"1#"06 0'%0&
149433'6 Producton Support Se!erty " 3 Medu+ #013"1#"06 07%&6
149433'& Producton Support Se!erty " 3 Medu+ #013"1#"06 07%&&149433'4 Producton Support Se!erty " 4 )o* #013"1#"06 07%41
149433'# Producton Support Se!erty " 3 Medu+ #013"1#"06 06%0'
149433'1 Producton Support Se!erty " 4 )o* #013"1#"06 0&%41
149433'0 Producton Support Se!erty " 4 )o* #013"1#"06 0&%41
14943379 Producton Support Se!erty " 4 )o* #013"1#"06 0&%33
1494337' Producton Support Se!erty " 4 )o* #013"1#"06 0&%#'
14943377 Producton Support Se!erty " 4 )o* #013"1#"06 0&%16
14943376 Producton Support Se!erty " 3 Medu+ #013"1#"06 04%46
1494337& Producton Support Se!erty " 4 )o* #013"1#"06 04%3'
14943374 Producton Support Se!erty " 4 )o* #013"1#"06 04%01
14943373 Producton Support Se!erty " 4 )o* #013"1#"06 00%
14943371 Producton Support Se!erty " 4 )o* #013"1#"0& #0%3114943370 Producton Support Se!erty " 3 Medu+ #013"1#"0& 19%1'
8/12/2019 Tickets No Appname
14/90
14943369 Producton Support Se!erty " 4 )o* #013"1#"0& 1'%01
1494336' Producton Support Se!erty " 3 Medu+ #013"1#"0& 17%01
14943367 Producton Support Se!erty " 3 Medu+ #013"1#"0& 16%30
14943366 Producton Support Se!erty " 3 Medu+ #013"1#"0& 14%33
14943364 Producton Support Se!erty " 3 Medu+ #013"1#"0& 1#%&0
149433&9 Producton Support Se!erty " 3 Medu+ #013"1#"0& 10%&&
149433 Producton Support Se!erty " 3 Medu+ #013"1#"0& 10%0'
14943319 Producton Support Se!erty " 3 Medu+ #013"1#"0& 09%40
1494331' Producton Support Se!erty " 3 Medu+ #013"1#"0& 09%3&
14943316 Producton Support Se!erty " 3 Medu+ #013"1#"0& 0'%39
1494331& Producton Support Se!erty " 3 Medu+ #013"1#"0& 0'%3'
14943313 Producton Support Se!erty " 3 Medu+ #013"1#"0& 07%#6
1494331# Producton Support Se!erty " 4 )o* #013"1#"0& 07%0#
14943310 Producton Support Se!erty " 3 Medu+ #013"1#"0& 06%3#
14943307 Producton Support Se!erty " 3 Medu+ #013"1#"0& 03%&6
14943306 Producton Support Se!erty " 4 )o* #013"1#"0& 03%4'
1494330& Producton Support Se!erty " 4 )o* #013"1#"0& 01%&&
14943304 Producton Support Se!erty " 4 )o* #013"1#"0& 01%0'14943303 Producton Support Se!erty " 4 )o* #013"1#"0& 01%0'
1494330# Producton Support Se!erty " 4 )o* #013"1#"0& 00%1&
14943#97 Producton Support Se!erty " 4 )o* #013"1#"04 16%33
14943#96 Producton Support Se!erty " 4 )o* #013"1#"04 16%33
14943#9& Producton Support Se!erty " 4 )o* #013"1#"04 16%33
14943#9# Producton Support Se!erty " 3 Medu+ #013"1#"04 1&%17
14943#'' Producton Support Se!erty " 3 Medu+ #013"1#"04 1#%4&
1494#94& Producton Support Se!erty " 3 Medu+ #013"1#"04 10%&'
1494#'31 Producton Support Se!erty " 3 Medu+ #013"1#"04 09%3#
1494#703 Producton Support Se!erty " 4 )o* #013"1#"04 0'%40
1494#10# Producton Support Se!erty " 4 )o* #013"1#"03 14%1#
14941&7# Producton Support Se!erty " 4 )o* #013"1#"03 0'%0#14941 Producton Support Se!erty " 3 Medu+ #013"1#"03 0&%07
14941#3' Producton Support Se!erty " 3 Medu+ #013"1#"0# 1&%04
14940 Producton Support Se!erty " 3 Medu+ #013"1#"0# 07%&4
149404&6 Producton Support Se!erty " 4 )o* #013"1#"0# 0'%11
14940390 Producton Support Se!erty " 4 )o* #013"1#"04 1#%#4
149403'' Producton Support Se!erty " 3 Medu+ #013"1#"04 10%36
149403'7 Producton Support Se!erty " 3 Medu+ #013"1#"04 10%#7
149403'& Producton Support Se!erty " 3 Medu+ #013"1#"04 09%43
149403'4 Producton Support Se!erty " 3 Medu+ #013"1#"04 09%#7
149403'3 Producton Support Se!erty " 3 Medu+ #013"1#"04 09%#&
149403'# Producton Support Se!erty " 3 Medu+ #013"1#"04 09%#4
149403'0 Producton Support Se!erty " 3 Medu+ #013"1#"04 0'%46
1494037' Producton Support Se!erty " 3 Medu+ #013"1#"04 0'%#'
14940377 Producton Support Se!erty " 3 Medu+ #013"1#"04 0'%#6
14940376 Producton Support Se!erty " 3 Medu+ #013"1#"04 0'%1'
14940373 Producton Support Se!erty " 4 )o* #013"1#"03 ##%31
1494037# Producton Support Se!erty " 4 )o* #013"1#"03 1'%46
14940369 Producton Support Se!erty " 3 Medu+ #013"1#"03 1'%0&
1494036' Producton Support Se!erty " 3 Medu+ #013"1#"03 17%34
14940367 Producton Support Se!erty " 4 )o* #013"1#"03 17%#'
149403&' Producton Support Se!erty " 3 Medu+ #013"1#"03 14%49
149403&6 Producton Support Se!erty " 4 )o* #013"1#"03 14%19
149403&& Producton Support Se!erty " 3 Medu+ #013"1#"03 14%1114940349 Producton Support Se!erty " 4 )o* #013"1#"03 11%&0
8/12/2019 Tickets No Appname
15/90
1494034' Producton Support Se!erty " 4 )o* #013"1#"03 11%&0
14940347 Producton Support Se!erty " 3 Medu+ #013"1#"03 07%&'
14940346 Producton Support Se!erty " 3 Medu+ #013"1#"03 07%
14940344 Producton Support Se!erty " 4 )o* #013"1#"03 06%37
14940343 Producton Support Se!erty " 3 Medu+ #013"1#"03 06%30
14940340 Producton Support Se!erty " 4 )o* #013"1#"03 03%13
1494033' Producton Support Se!erty " 4 )o* #013"1#"03 00%&7
14940309 Producton Support Se!erty " 3 Medu+ #013"1#"0# 17%34
14940304 Producton Support Se!erty " 3 Medu+ #013"1#"0# 14%#0
14940301 Producton Support Se!erty " 4 )o* #013"1#"0# 13%49
14940300 Producton Support Se!erty " 4 )o* #013"1#"0# 13%40
14940#9' Producton Support Se!erty " 4 )o* #013"1#"0# 13%33
14940#97 Producton Support Se!erty " 4 )o* #013"1#"0# 13%#4
14940#96 Producton Support Se!erty " 4 )o* #013"1#"0# 13%01
14940#93 Producton Support Se!erty " 3 Medu+ #013"1#"0# 11%4'
14940#91 Producton Support Se!erty " 4 )o* #013"1#"0# 0'%&9
14940#90 Producton Support Se!erty " 4 )o* #013"1#"0# 0'%&'
14940#'9 Producton Support Se!erty " 4 )o* #013"1#"0# 0'%&'14940#'' Producton Support Se!erty " 3 Medu+ #013"1#"0# 07%&9
14940#'7 Producton Support Se!erty " 3 Medu+ #013"1#"0# 07%#7
14940#'6 Producton Support Se!erty " 3 Medu+ #013"1#"0# 07%16
14940#'4 Producton Support Se!erty " 4 )o* #013"1#"0# 06%#1
14940#'3 Producton Support Se!erty " 4 )o* #013"1#"0# 06%07
14940#'# Producton Support Se!erty " 4 )o* #013"1#"0# 06%07
14940#'1 Producton Support Se!erty " 4 )o* #013"1#"0# 06%06
14940#'0 Producton Support Se!erty " 4 )o* #013"1#"0# 06%01
14940#79 Producton Support Se!erty " 4 )o* #013"1#"0# 0&%&9
14940#7' Producton Support Se!erty " 4 )o* #013"1#"0# 0&%46
14940#77 Producton Support Se!erty " 4 )o* #013"1#"0# 0&%43
14940#76 Producton Support Se!erty " 4 )o* #013"1#"0# 0&%#014940#7& Producton Support Se!erty " 4 )o* #013"1#"0# 0&%1&
14940#74 Producton Support Se!erty " 4 )o* #013"1#"0# 04%&'
14940#73 Producton Support Se!erty " 4 )o* #013"1#"0# 04%&&
14940#7# Producton Support Se!erty " 4 )o* #013"1#"0# 04%#1
14940#71 Producton Support Se!erty " 4 )o* #013"1#"0# 04%1'
14940#70 Producton Support Se!erty " 4 )o* #013"1#"0# 01%40
14940#69 Producton Support Se!erty " 4 )o* #013"1#"0# 00%#3
14940#67 Producton Support Se!erty " 4 )o* #013"1#"01 #0%&0
14940#66 Producton Support Se!erty " 3 Medu+ #013"1#"01 19%#'
14940#6& Producton Support Se!erty " 3 Medu+ #013"1#"01 1'%34
14940#64 Producton Support Se!erty " 3 Medu+ #013"1#"01 17%4'
1494019# Producton Support Se!erty " 4 )o* #013"1#"0# 01%&1
149401#9 Producton Support Se!erty " 4 )o* #013"11"30 1'%01
149401#' Producton Support Se!erty " 4 )o* #013"11"30 1'%01
149401#7 Producton Support Se!erty " 4 )o* #013"11"30 16%30
149401#& Producton Support Se!erty " 4 )o* #013"11"#9 #0%31
149396&& Producton Support Se!erty " 4 )o* #013"11"30 10%3'
14939390 Producton Support Se!erty " 3 Medu+ #013"1#"0# 07%#0
14939077 Producton Support Se!erty " 3 Medu+ #013"11"#9 17%30
14939070 Producton Support Se!erty " 4 )o* #013"11"#9 0&%01
1493906& Producton Support Se!erty " 4 )o* #013"11"#' #3%46
1493'0'' Producton Support Se!erty " 4 )o* #013"11"#' 07%#&
1493'0'7 Producton Support Se!erty " 4 )o* #013"11"#' 07%##1493'0'6 Producton Support Se!erty " 3 Medu+ #013"11"#' 06%&0
8/12/2019 Tickets No Appname
16/90
1493'0'1 Producton Support Se!erty " 4 )o* #013"11"#' 03%0#
1493'07' Producton Support Se!erty " 4 )o* #013"11"#' 00%36
14936343 Producton Support Se!erty " 3 Medu+ #013"11"#7 17%36
1493633' Producton Support Se!erty " 4 )o* #013"11"#7 14%0'
14936337 Producton Support Se!erty " 4 )o* #013"11"#7 14%0'
14936333 Producton Support Se!erty " 4 )o* #013"11"#7 1#%03
14936331 Producton Support Se!erty " 3 Medu+ #013"11"#7 11%00
1493631& Producton Support Se!erty " 3 Medu+ #013"11"#7 07%1'
14936#94 Producton Support Se!erty " 4 )o* #013"11"#7 0&%43
14936#'4 Producton Support Se!erty " 3 Medu+ #013"11"#7 0#%&1
14936##7 Producton Support Se!erty " 3 Medu+ #013"11"#6 17%13
14936##& Producton Support Se!erty " 4 )o* #013"11"#6 14%04
14936##3 Producton Support Se!erty " 3 Medu+ #013"11"#6 11%&'
1493&6'3 Producton Support Se!erty " 4 )o* #013"11"#6 0&%#6
1493439& Producton Support Se!erty " 3 Medu+ #013"11"#& 11%13
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149#90'7 Producton Support Se!erty " 4 )o* #013"11"19 00%06
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149#4177 Producton Support Se!erty " 4 )o* #013"11"13 #3%07
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14911'&9 Producton Support Se!erty " 4 )o* #013"11"01 1#%&3
1490911# Producton Support Se!erty " 3 Medu+ #013"10"30 13%#9
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14''4969 Producton Support Se!erty " 3 Medu+ #013"10"0# 1#%#9
14''4966 Producton Support Se!erty " 3 Medu+ #013"10"0# 10%3914''496# Producton Support Se!erty " 3 Medu+ #013"10"0# 10%#6
14''0309 Producton Support Se!erty " 3 Medu+ #013"09"#7 13%&3
14'76034 Producton Support Se!erty " 3 Medu+ #013"09"#6 10%10
14'70&&6 Producton Support Se!erty " 3 Medu+ #013"09"17 11%3#
14'&9&9# Producton Support Se!erty " 3 Medu+ #013"09"04 06%##
14'&' Producton Support Se!erty " 3 Medu+ #013"09"03 0'%&1
8/12/2019 Tickets No Appname
17/90
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8/12/2019 Tickets No Appname
18/90
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8/12/2019 Tickets No Appname
19/90
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8/12/2019 Tickets No Appname
20/90
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8/12/2019 Tickets No Appname
21/90
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8/12/2019 Tickets No Appname
22/90
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8/12/2019 Tickets No Appname
23/90
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8/12/2019 Tickets No Appname
24/90
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8/12/2019 Tickets No Appname
25/90
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format to be copied to the rest of the ro's.
ta 'ill also be automaticall$ "alidated6 e"er$ time the 5le i
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