TIME WARNER CABLE BUSINESS CLASS

Partner ProgramSales Partner Overview

With a vast network of support, Time Warner Cable Business Class can help elevate your business to the top.

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WE’LL ASSIST IN THE HEAVY LIFTING.

Our Partner Program can allow you to provide your customers with the innovative telecom products they need to thrive in today’s economy.

Enhanced training

initiatives

Co-marketing opportunities

Feature-rich order mgmt

platform

Help Desk for pre-qualifying opportunities

Experienced Channel Sales

support

Award winning 24/7

Customer Support

BENEFIT FROM EXCELLENT SERVICE & SUPPORT

YOUR CUSTOMERS WILL BENEFIT FROM OUR VAST NETWORK OF SERVICES.

Internet Access

Phone & Voice PRI

Television

Cloud Services

Network Services

TIME WARNER CABLE BUSINESS CLASS

Business-to-Business arm of Time Warner Cable, providing commercial service since 1998

Part of a $21.4B, financially stable company Headquartered in New York, New York

– 51,000 employees companywide dedicated to serving commercial & residential

A facilities-based service provider with miles of fiber optic infrastructure within our metro markets

Full suite of advanced services backed by strong technical support– Advanced Ethernet, Internet, Phone, and Cable TV– Scalable business solutions designed to meet the diverse needs of

business– Dedicated Partner Channel support structure with local field sales

support and service teams

BENEFIT FROM THE STRENGTHS OF A LEADING PROVIDER.

We operate a national network with strong local service Wholly-owned and operated network, including “last

mile” access using carrier-grade ring topology Strong fiber and hybrid fiber coax network infrastructure

that is carrier-class and completely bypasses the ILEC and CLEC infrastructure

Competitively priced, technologically advanced telecommunication solutions tailored to meet complex customer needs

NATIONAL PRESENCE, WITH A STRONG LOCAL REACH

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INTERNET ACCESS

Always-on Internet access is essential to achieving business goals. But you also require speed, reliability and security. Most importantly, your customer needs an Internet plan that can adapt to the needs of their growing business.

INTERNET ACCESS & WIDEBAND

Internet service tiers available to fit any business The ability to scale with growing bandwidth needs,

allowing increased efficiency for data transmissions Not distance sensitive like DSL Higher Internet speeds offered using DOCSIS 3.0

Internet Access Tiers *

7 Mbps X 768 Kbps

10 Mbps X 1 Mbps

15 Mbps X 2 Mbps

35 Mbps X 5 Mbps

50 Mbps X 5 Mbps

75 Mbps X 5 Mbps

100 Mbps X 5 Mbps

* Pricing and speed varies by market

Features:– Always-on Internet access

– Ability to customize transmission speed based on business requirements

– Power several workstations with a single Internet connection

– Large capacity for instant downloads and transmissions

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DEDICATED INTERNET ACCESS (DIA)

• High-bandwidth, symmetrical, dedicated Internet access link delivered over our private fiber network

• Customizable and flexible bandwidth adaptable to your changing business needs

• Service Level Agreements ensure high performance and availability for your mission critical applications

• Bandwidth Scalability – Symmetrical connectivity speeds from 3 Mbps up to 10 Gbps for consistently reliable upload and download speeds to meet your evolving business needs

Features:– Runs over the Time Warner

Cable Business Class fiber network

– Routing options through LAN, static routing or Border Gateway Protocol (BGP)

DIA provides connectivity on a high-capacity fiber network that can deliver a dedicated and continuous link between your LAN and the Internet.

Static IP• Provides an IP address designation that

always remains the same

Email• Standard POP3 Email (we assign your

domain name)

Managed Security• Fully managed perimeter of services that

includes management, configuration, implementation and 24/7 support.

Online Backup• Back up computer files, server applications

and other critical business data.• Allows from 10Gb to 1.5Tb of storage.

Web Hosting• Develop a professional web presence with

our cost-effective website hosting.12

VALUED-ADDED SERVICES

IP VPN• Managed VPN option provides enhanced

SLAs, robust monitoring and ensures optimal performance.

Personal Security Suite• Combat viruses, spyware, and malware to

enhance your company’s network security

Wireless Internet Access• Enable multiple devices to access the

Internet at your place of business

TWC WiFi Hotspot• Keep your customers connected in

waiting rooms, lobbies, or public areas.

PHONE & VOICE PRI

Your secure communication needs are in trusted hands with our reliable, customizable phone services. Flexible plans are tailored to fit your unique business. Your customers can also keep their existing business phone numbers and telephone equipment.

BUSINESS CLASSPHONE

Digital voice service– Replacement for POTS – Analog handoff to customer

1-30 lines (minimum of 2 lines if not bundled with Internet)

Bundled discounts with Internet

25 Calling Features: – Voice Manager and Voice Manager Connect– Auto Attendant– Hunting– Business Voicemail (Single, Group and

Shared)– Account Codes (Verified and Non-Verified)– Caller ID and Custom Caller ID– Caller ID Blocking and Unblocking– Anonymous Call Rejection– Inbound/Outbound Call Restriction Options– Three-Way Call Transfer– Speed Dial– Remote Call Forwarding– Online Account Detail– Custom Ring– Call Logs– Call Return– Do Not Disturb– Intercept Message– Last Number Redial– Hotline/Suspended Line– Simultaneous Ring– Sequential Ring– Office Anywhere– Personal Attendant

Additional Benefits:• Voice Manager: This web-based portal enables you to

manage features for both you and your employees whenever you like, anywhere you have an Internet connection.

• Mobility Package: Your office phone becomes mobile with our Mobility Package. Designed for the multi-tasking professional, the optional Mobility package includes Simultaneous Ring, Sequential Ring, Office Anywhere, and Personal Attendant.

• Premium Features: Optional premium phone features including Business Groups, Auto Attendant, and Group and Shared Mailboxes can be added for a nominal monthly rate to further customize your system.

BUSINESS CLASS PRI

Benefits of Business Class PRI: IP-enabled voice solution Gives customers a true alternative to their local phone

company Allows customers to keep current telephone numbers

and existing equipment On-Demand Analysis Reports Long Distance (LD) Minutes of Use (MOU) packages

help businesses seeking to control costs or lower their monthly long distance costs

Business Rich Features:– Standard 23 voice channels– Fractional options of 8, 12, and

16 “B” voice channels – Supports simultaneous voice

calls using PRI T-1.– Caller ID for inbound calls

Other Features: – Unlimited local calling plan– Direct inward & outward dialing– Call forwarding– MOU packages of 3,000, 5,000

and 10,000 – line call detail– Calling Name and Number

Delivery for Outbound Calls– Inbound/Outbound call block

options

Business Class PRI (Primary Rate Interface) is an IP-enabled voice trunk service that provides flexible and affordable solutions delivered over our scalable fiber rich network. PRI supports the needs of both large and small businesses thanks to its standard and customized PRI configurations.

SIP TRUNKS

Time Warner Cable Business Class SIP Trunks offer an economical Voice over IP (VoIP) interface for IP PBXs. SIP Trunks, based on forward-looking IP technology, deliver a highly scalable, flexible and cost-effective alternative to traditional voice services.

PRIs are available with 8, 12, 16 and 23B channels for calls plus a D channel with up to 4 PRIs able to support a maximum of 92 concurrent calls.

– Customer Premise Equipment - ESG for fiber access sites; Cable modem also installed for HFC access sites;

– ESG LAN Configuration - Bandwidth: 10Mbps, 100Mbps or 1Gbps (100 Mbps recommended); Duplex: Full or Auto (Full recommended); Registration: Static or DHCP (Static recommended)

– Physical Space Requirements - Rack Shelf to fit Gateway: 2.5” (H) x 7.8”(W) x 6.0” (D); 110 volt AC Power outlet (3); Site Temp between 32◦ and 104◦ with adequate air circulation

– Supported CODECs - G.711; T.38 for Fax; DTMF RFC2833

SIP Trunk Specifications:

Availability:

VOICE MANAGER

With Voice Manager our Business Class Phone service becomes even more powerful. Voice Manager puts the control and customization of managing a company’s phone features at your customers fingertips. A customer can quickly change or update their business's phone features, anytime they want, from anywhere securely from the web.

Other User Features: – Caller ID via AIM– Online Access to Voicemail– Extension Dialing– Call Park & Retrieve– Call Forward/Cancel Call

Forward– Directed Call Pick-Up– Call Hold

Administrative Features:– Auto Attendant– Hunt Groups– Business Voicemail– Group & Shared Voicemail

Boxes– Group Speed Dial– Account Codes & Call

Forwarding– DID Distinctive Ringing

Benefits of Voice Manager: Easy to use – Simply log onto our online portal Easy to manage – Easily add or remove features

to any phone line Enhance productivity – Help employees be more

productive with Voice Manager’s advanced features

On-demand Access – Update features in real-time from any Internet connection

BUSINESS CLASS CABLE TV

Offering news and entertainment to customers gives your organization the opportunity to provide an important service. We can tailor video and music programming to enhance your customers’ business environment and vitalize their guest experience.

BUSINESS CLASS CABLE TV

Informed & Engaged– Gives your customers & employees

around the clock access to news and entertainment

Quick Installation– Provide your customers entertainment with

just one phone call

24/7 Support– Reliable and knowledgeable support

representatives working to solve all issues and questions

Superior Quality– Enjoy clear digital or HD service options

Features:– Around-the-clock access to

news and entertainment will keep your customers informed and engaged.

– Increase customer satisfaction with a wide variety of programming options.

– Improve customer experience with scalable programming customized to meet your specific business needs.

CABLE TV VERTICAL LINEUPS

Time Warner Cable Business Class offers five core channel line-up’s to choose from so that you can start building a custom Cable TV package* that works for you.  Whether you want to enhance your waiting room environment or entertain patrons at your restaurant, we have a line-up that will fit your needs and the needs of your customers.

Line-ups to choose from:Healthcare TV

Bars and Restaurants TV

Prime Cable TV

Digital News Tier

Business Advantage TV

Channel lineups and packages vary by TWC market

* Vertical tier packages only available in TWC East Region markets

Features:– All video packages include

Basic Cable, featuring local network affiliates (ABC, CBS, Fox, NBC)

– Select news and shopping networks, local and government access programming and more.

NETWORK SERVICES

Connect multiple business locations with a secure networking solution. As a cost-effective alternative to legacy technologies, our Ethernet Solutions help ensure business productivity by providing ubiquitous connectivity between multiple business locations.

ETHERNET SOLUTIONS

Scalable– Scalable bandwidth speeds to meet your

customers’ changing business needs, from sub-T1 to 10 Gbps

Strong Reach– Our dense infrastructure offers quick sales which

leverage our ‘lit’ on-net buildings

Reliable– High performance network is maintained

by using advanced monitoring tools– Rigorous SLAs, employed to maintain

a high level of network performance

Versatile– Bandwidth versatility enables multiple

circuit configurations and options

Features:– Layer 2 point-to-point,

point-to-multipoint, and multipoint configurations

– Metro & Regional P2P transport

– With or without Internet Access

– Scalable at port speeds of 5, 10, 20, 30, 40, 50 Mbps up to 10 Gig

– SLAs available

– MEF Certified Carrier

MANAGED SECURITY SOLUTIONS

Reduce your customer’s administrative burden with proactive protection and 24/7 monitoring. Managed Security combines the features of a firewall, anti-virus/anti-spam tools, remote access, and content filtering—all at the server level. Content filtering uses tagging through blacklists to prevent objectionable content from being served.

Features and benefits• Customizable security policies ensure network integrity and prevent both

internal and Internet-borne attacks.• Firewall device monitoring and maintenance provides proactive firmware

updates and bug fixes.• Define your own specific content-filtering rules to block inappropriate

content, decreasing your business risk.• Dashboard provides at-a-glance detailed weekly reports and online, on-

demand reporting for current status across several metrics.

MANAGED ROUTER SERVICES

Integrated connectivity and security solutions without the up-front investment or ongoing maintenance.

Managed Router Service provides a streamlined, cost-effective way to get high-capacity, highly reliable connectivity – safeguarded by robust network security – for one predictable, cost-effective monthly rate.

Managed Router Service for InternetChoose from Internet speeds easily scalable from 5 Mbps up to 10 Gbps. We’ll implement and maintain the entire system so you can help reduce capital expenditure and alleviate IT staff’s burden of day-to-day system management.

Managed Router Service for EthernetGet the high-capacity Ethernet service you need to power your LANs and WANs, plus 24/7 monitoring and management in one cohesive system that Time Warner Cable Business Class implements and maintains. This fully managed solution enables you to minimize capital expenditure and free IT budget and staff to help build your business.

CLOUD SERVICES

Cloud Services provide collaboration tools anytime, anywhere. TWC Cloud Services offers a flexible, cost-effective solution for delivering the IT services your business needs, right when it needs them—without the cost and complexities of managing them in-house.

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CLOUD SERVICES

Hosted Exchange 2010– Full email, calendar, contact, and task management– Four mailbox options– Mobility support via ActiveSync (included) – BlackBerry Enterprise Server (additional charge)– Servers are on the TWC network and fully managed by TWC

Advanced Email Services– Anti-Spam/Anti-Virus (included)– Archiving (additional charge)– Encryption and Privacy (additional charge)

SharePoint 2010– Optional service– Allows for creation of shared sites, internal or external– Supports information sharing and document collaboration

Why Time Warner Cable Business Class

Revenue opportunities – earn commissions for your sales and provide a total solution for your customers.

Reliability — Partner with a network diverse, facilities-based service provider that has a name your customers know and trust

Reach — dense TWC infrastructure offers quick sales which leverage the base of ‘lit’ on-net buildings

Scalability — offer customers faster Internet throughput speeds with high-capacity alternatives to traditional copper-based services like DSL or T1s.

Telecom and IT Partners are increasingly turning to Time Warner Cable for:

LEARN MORE ABOUT BECOMING AN AGENT TODAY.

Call 1.866.543.5445 or visit twcbc.com/partner

Questions? Email us at partnersupport@twcbc.com