1
tips + tricks Search query tips TOPdesk Professional/Enterprise from version 4.2 In TOPdesk 4.2 a new search query system is available. TOPdesk uses the existing technology Lucene that Wikipedia also uses. Several advantages for the user are listed below: • When Fuzzy searching, you are no longer impeded by different writing styles or spellings. For example, when you want to search on ‘printer’, and you accidentally type ‘pinter’ or ‘prrinter’,TOPdesk will still find the relevant incidents; • You can still search literally. To do so, you need to use inverted commas. If you search for “printer”, then TOPdesk will only show those incidents in which that word appears; • You can use ‘and’ and ‘or’. For instance, you can search for ‘printer’ OR ‘printing’. Without AND/OR, however, TOPdesk will simply look for cards in which both words appear, as you are used to; • Above the results of your search query, TOPdesk might also suggest ‘Do you mean…?’ These and a number of other useful features have been introduced in TOPdesk version 4.2. Advanced search queries on the process page TOPdesk Professional/Enterprise version 4.2 Do you regularly use the process pages (also known as bumper or overview pages)? Then you may want to be able to search directly from these pages. You can do this by adding shortcuts. • At the bottom of the process page, click on the link ‘Customize this page’; • Open the Shortcuts tab; • Add a new shortcut, using /tas/secure/[card]? action=initsearch for the URL. In order to find out what you need to replace [card] with, go to the process page. Hover your mouse above a link to this card, for example under ‘New card’ or ‘Recently Opened Cards’. In the status bar in the bottom-left-hand corner of your browser, you will see a URL. Note the word that you see in front of the question mark, such as ‘incident’ or ‘hardware’ and replace it with [card] in the URL. TOPdesk UK limited t +44 (0)20 7803 4200 e [email protected] w www.topdesk.co.uk TOPdesk Netherlands t +31 (0)15 270 09 00 e [email protected] w www.topdesk.nl TOPdesk Germany GmbH t +49 (0)631 624 00 0 e [email protected] w www.topdesk.de TOPdesk Belgium t +32 (0)3 292 32 90 e [email protected] w www.topdesk.be TOPdesk Hungary t +36 1 301 0190 e [email protected] w www.topdesk.hu TOPdesk France t +33 1 4222 2314 e info.topdesk.fr w www.topdesk.fr Copyright © 2010 TOPdesk UK Limited. Although this magazine has been produced with the utmost care and attention, the writers cannot be held responsible in any way for any damages that may occur due to errors and / or deficiencies in this publication.
