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Tips & Tricks Jeroen Janssen
Tips & TricksJeroen Janssen
ON TOURON TOUR
• Tips & Tricks in TOPdesk• Standard functionality• Get more out of your existing TOPdesk environment
Topics
ON TOURON TOUR
• https://releasenotes.topdesk.com
Releasenotes
ON TOURON TOUR
• http://productroadmap.topdesk.com
Roadmap
ON TOURON TOUR
Auto Refresh Overviews
ON TOURON TOUR
Web Widget
ON TOURON TOUR
Web Widget
ON TOURON TOUR
Web Widget
ON TOURON TOUR
Adding activities to existing templates
ON TOURON TOUR
Adding activities to existing templates
ON TOURON TOUR
• Availability of Services in Self Service Portal• Availability of Flows in Self Service Portal• Persons linked to objects• Used to be a manual action• Can be automated now
Updating person groups
ON TOURON TOUR
Updating person groups
ON TOURON TOUR
Updating person groups
ON TOURON TOUR
Updating person groups
ON TOURON TOUR
Updating person groups
ON TOURON TOUR
Optional fields form designer
ON TOURON TOUR
Optional fields form designer
ON TOURON TOUR
• openpage.jsp?url=• http://SERVERNAME/tas/secure/openpage.jsp?url=/tas/secure/sincident/
unid=[-UNID-]• http://localhost/tas/secure/openpage.jsp?url=/tas/secure/incident?unid=
d7cc6b06293d456682132bf9adf2dcfe
Open card in existing TOPdesk session
Link to Incident.msg
ON TOURON TOUR
• Add shortcut to the page• /tas/public/ssp/content/page/assetreservationplanner?assetType=TYPE
Example Cars:• /tas/public/ssp/content/page/assetreservationplanner?assetType=Car
Add link to specific asset group
ON TOURON TOUR
Add link to specific asset group
ON TOURON TOUR
Add link to specific asset group
ON TOURON TOUR
Add link to specific asset group
ON TOURON TOUR
• Large number of emails• Multiple buttons to call/change(activities) per email• http://SERVERNAME/tas/public/contained/incidentpublic?unid=[-UNID-]
Backup in test environment – Email links
ON TOURON TOUR
Backup in test environment – Email links
ON TOURON TOUR
Backup in test environment – Email links
ON TOURON TOUR
Backup in test environment – Email links
ON TOURON TOUR
• http://SERVERNAME/tas/public/contained/incidentpublic?unid=[-UNID-]• [System.Own_branch.Website]/tas/public/contained/incidentpublic?unid=[
-UNID-]• https://extranet.topdesk.com/tas/public/contained/incidentpublic?unid=[
-UNID-]
Backup in test environment – Email links
ON TOURON TOUR
Quick buttons
ON TOURON TOUR
• View this presentation online on www.slideshare.net/topdesk• Join Dr. TOPdesk session
Questions?
Jeroen [email protected]
