Spring 2016 Newsletter

Tips & TricksOn the RoadMeeting Meaningful UseEmployee SpotlightCertified PQRS SolutionNew Patient Flow FeatureDirect Exchange

Have you been discussing how to use Primary Provider, Associated User, and Responsible Provider roles? Do you ask yourself, “What are these fields, and how can they be used in our practice?”

Primary Provider is a field in the patient demographics. A Primary Provider should be the principal practitioner for the patient; the provider that the patient would identify as “their doctor”. This field is how the Meaningful Use Quality Measures attribute patients to providers.

Associated User is also a field on the SOAP Note. It allows the note to be assigned to any user (any user with the privilege to add or edit SOAP Notes). It can be used to move the note from one clinical staff member to another. Notes in Progress can be sorted or filtered by Associated User. Quickly find notes from the Quick View screen by filtering on your name.

Responsible Provider is a field on the SOAP Note. It is used to denote the provider treating the patient today. This is how the Meaningful Use EHR Use Reports attribute patients to providers.

Optimize Your Use of Care360

Care360 Tips & Tricks - Roleplay!

Care360 On the Road

Care360 participated in the 2015 Medical Group Management Association (MGMA) Annual Conference held October 11-14, 2015 in Nashville. The show floor was filled with activity as medical professionals came together to discuss challenges, trends, and solutions across the healthcare landscape. As

always, it was a pleasure to see and visit with many of you at the show. In addition to highlighting how Care360 can help streamline physician offices with technology solutions that increase efficiency and profitability, we also had the opportunity to catch up with old and new friends, share ideas, and discuss solutions.

2015 MGMA Annual Conference Recap

Our Quest Diagnostics team participated in the 2016 Healthcare Information and Management Systems Society (HIMSS) Annual Conference & Exhibition, February 29 - March 4, 2016 in Las Vegas. It was great to see so many familiar faces and meet so many new people in the booth.

The HIMSS Annual Conference brought together close to 42,000 healthcare IT professionals, clinicians, executives, and vendors, offering over 300 education programs, numerous keynote speakers, thought leader discussions, and extensive networking opportunities.

If you attended HIMSS in Las Vegas, thank you for visiting us in our Quest Diagnostics booth. If we didn’t connect, we look forward to seeing you next time!

2016 HIMSS Annual Conference

Meeting Meaningful Use in 20162015 was a challenging year for the Centers for Medicare and Medicaid Services (CMS) Electronic Health Record (EHR) Incentive program. Providers in Stage 1 and Stage 2 were introduced to Modified Stage 2, which sought to integrate the Meaningful Use paths for providers of all participating years. Subsequently, there were significant changes to the program for all providers.

1. With the exception of first-time attesters, providers must report on a full year of usage. This means that your EHR reporting period begins January 1, 2016. Be sure your office is aware of the requirements and is meeting them from the start of the year. Care360 customer training is available in the Care360 Training Center. Select the “Upcoming” tab and register for our 2016 Meaningful Use Training webinars.

Get More InformationTo learn more about the CMS EHR Incentive program, view educational materials, or or to register for the program and attest, please visit the CMS Website.

If you would like to learn more about how Care360 EHR can help your practice achieve your goals, call us at 1.888.835.3409 or visit Care360.com.

Key Aspects to Note

Important Meaningful Use RemindersMedicaid attesters for 2015 need to follow state sites closely, as many states have delayed their 2015 attestation period in order to align their attestation site with Modified Stage 2.

Reminder! June 30th is the deadline to submit 2015 hardship applications.

In 2016 all providers are required to attest to a single set of objectives and measures. This replaces the core and menu structure of previous stages. In order to monitor provider progress, providers seeking to meet Meaningful Use requirements in 2016 will need to upgrade to Stage 2 reporting options, if they have not already.

2016 is the last year that an eligible professional can begin participating in the Medicaid Incentive program.

First-year participants can collect $21,500 for adopting, implementing, upgrading or using an EHR. You can learn more about the Medicaid program by viewing this PDF from CMS.

2. Care360 EHR customers who are in Stage 2 for the first time will need to upgrade to Care360 EHR Meaningful Use Stage 2. Simply complete this form if you have not already done so.

3. All eligible providers are required to use 2014 Certified Electronic Health Record Technology (CEHRT). Care360 EHR is 2014 ONC-certified. 4. Medicare stopped accepting new providers into the incentive program in 2015. While no incentives are available, Medicare providers who do not meet the requirements will be subject to payment adjustments.

5. Hardship exceptions may still be available for providers who are unable to participate in the program. You can learn more on the CMS Website.

We recently received input from a customer that it would be nice to get to know some members of the Care360 team, as putting a face with a name creates a richer customer experience. We wholeheartedly agree, and so we’ve added “In the Care360 Spotlight”, to introduce and highlight various members of our Care360 team.

In this edition of the Care360 News we are excited to introduce our Care360 Regional Sales Representatives, Carolyn Gruber, Charlotte Branch, and Evelyn Thomas. Our RSRs work with you to help you realize the breadth of solutions that we offer, and to illustrate how you can better leverage our offerings to meet your unique practice needs.

As we interviewed them, it quickly became clear that they are a diverse, highly-skilled, and interesting trio. In addition to their commitment to their work, they are passionate about pets, animal rescue, volunteerism, and family time.

In the Care360 Spotlight

The RSRs - Carolyn, Charlotte & Evelyn

6 pups

BY THE NUMBERS

40 collectiveyears withQuest Diagnostics3 experts

Carolyn, Charlotte & Evelyn

1 family farm owner

2 avid runners

1 artist

6 children

2 grandchildren

3cats 2horses

Charlotte Branch

Evelyn Thomas

Carolyn Gruber

• Lived in Mexico City for 9 years and worked for the U.S. Embassy• Graduated from The Univ. of Texas – Austin with a BA in Management• Has three children and two grandchildren• Enjoys activities including yoga, pilates and boot camp• Rescued a Beagle named Daisy Mae whose mission in life is to hunt

bunnies and squirrels, and to love her momma

• Lives on a small farm in Michigan with her husband Paul, a schnauzer named DuraMax, horses and kitties

• Has a degree in Drawing and Fine Arts from Edinboro State Univ. in PA• Enjoys plein air painting, staying physically fit and running in several half

marathons throughout the year• Has a goal to run her first full marathon in 2016

• Grew up in ShortHills, NJ• Graduated from Bowling Green State University with a degree

in communications• Her husband, John, is a regional sales manager for our ChartMaxx product• Has two daughters ages 19 and 21 and three dogs• Hobbies include reading, running and working in her yard

What’s NewCare360 now offers an ONC HIT 2014 certified Physician Quality Reporting System (PQRS) solution for Care360 EHR. This solution is intended for Care360 EHR providers participating in PQRS as a means to avoid the Centers for Medicare and Medicaid Services (CMS) negative payment adjustment.

The primary benefits of our premium Care360 PQRS solution include:

• The ability to report on quality performance. Track and benchmark performance on clinical quality measures required for the PQRS EHR program to avoid penalties. Gain access to the needed data and reports required to fulfill the reporting requirements.

• Access to insight. View real-time scorecards that help evaluate the critical quality measures and identify improvement opportunities needed to obtain the results and outcomes required to meet noted measures and avoid penalties.

• A streamlined workflow. Aggregate, track, and benchmark performance—then generate the PQRS report to submit to CMS. This streamlined workflow offers an all-inclusive, intuitive, and efficient solution.

• A single-source provider. Gain efficiencies by utilizing an existing, trusted provider. In addition to our Care360 solution suite, we now offer a simplified PQRS solution—an affordable alternative to locating, contracting, and working with a third-party registry.

• Dedicated customer support. Rely on exceptional customer support that extends beyond Care360 EHR. Our team of professionals is here to work with you in support of your PQRS needs.

• For more information about PQRS, visit the CMS website. To learn more about or to enroll in the Care360 PQRS solution, please call 1.888.835.3409 or click here.

Additional information and educational materials are available in Care360 Online Training.

Care360 PQRS SolutionPQRSPatient FlowDirectTrust

New Patient Flow Feature Introduced in Care360 EHR

On May 8th we delivered our latest product release, Care360 version 16.1. This release focuses primarily on customer-driven product enhancements, and we were fortunate to engage some customers in both visual and workflow reviews of the release components. We received some positive feedback that we were able to incorporate into the product.

Care360 version 16.1 includes enhancements focused on improving efficiency and streamlining workflow within your practice, primarily with our new Patient Flow feature. Patient Flow enables you to track a patient’s room, visit status, appointment time, and provider, and can be used to track patient movement throughout a single facility or a multi-facility organization.

Care360 Labs & Meds provides a customizable list of rooms and statuses, along with your organization’s provider list, which you can use to track a patient through their office visit. The new feature provides you with information (appointment time, status, room, and provider) about all patients who are currently being tracked in Patient Flow. Additionally, you can add or remove patients from Patient Flow, or update their information.

We are confident this new feature will help streamline your workflow, further promote patient loyalty, and drive efficiencies within your practice.

To learn more about Patient Flow and additional features in Care360 version 16.1, please visit What’s New within Care360.

Care360 earns DirectTrust Accreditation and becomes part of the Nationwide Health Information Network (NwHIN) with Care360 Direct Exchange.As an accredited EHR of DirectTrust, Care360 Direct Exchange provides a simple and standards-based way to send and receive authenticated and encrypted health information over the Internet with healthcare providers outside of Care360 who are in the large DirectTrust accredited network regardless of the EHR technology in place with the exchanging provider.

The data sharing needs of care coordination, transitions of care, and patient engagement can now be met with Direct Exchange at a reasonable cost. Care360 is committed to providing timely access to insight by connecting physicians to information nationwide through this premium service that:

• Supports Eligible Professionals (EPs) in attaining Meaningful Use• Allows providers to easily and securely exchange patient health information using

Direct Exchange with those that are in the large DirectTrust accredited network• Improves patient/provider collaboration by securely exchanging important

health information• Aligns to the long-term, national strategy to transition from paper-based to

electronic healthcare records that can be shared more easily to reduce costs and improve the quality of patient care

Care360 continues to offer our current solution, Direct Messaging, to support collaboration within and across the Care360 EHR customer base. How Direct Exchange differs from Direct Messaging is that Care360 Direct Exchange takes it one step further by supporting collaboration across the Care360 EHR customer base, as well as with other DirectTrust accredited members.

Direct Exchange is now available in Care360 EHR. To learn more about, or to enroll in Direct Exchange, please view Help in the top menu of Care360 to visit our Online Training Center.

Stay Connected

We continually strive to provide fresh, timely, and relevant information to you in various forms. Stay connected and join in on the conversation with us!

• Subscribe to our Care360 Blog, where you’ll find interesting and thought-provoking articles, current news, and industry resources.

• Join the conversation in our Care360 LinkedIn Group where we share ideas and information industry-wide.

• Engage with our expanding social network by liking us on Facebook.• Receive dynamic content by following us on Twitter.• Check out our demos and videos on YouTube.

Quest, Quest Diagnostics, Care360, Care360 EHR, any associated logos and all associated Quest Diagnostics registered and unregistered trademarks are the property of Quest Diagnostics. All third party marks – ® and ™ – are the property of their respective owners. © 2016 Quest Diagnostics Incorporated. All rights reserved.

Share Your Care360 StoryYou know first-hand how Care360 EHR has enhanced your office workflow and made it easier to manage your patients, increase efficiency, and coordinate care. That is why we are reaching out to you, those who know our product better than anyone, to share your story and your best practices so that we might share them with colleagues, Care360 users and more.

There are two ways you can share your story.

• Physician Referral Program. Share your Care360 EHR experience with your colleagues and for every practice referred to us through this program that signs an EHR contract by December 31, 2016, your office will earn a $250 credit that can be used towards future product/service purchases (excluding monthly subscription fees). Learn more and fill out the referral form online at Care360.com/Referral.

• Submit a testimonial. Share your positive experiences with others. This is a great chance to share your story and get some additional exposure for your practice. Your testimonial may be featured on our website, on brochures and more. To submit a brief testimonial, please fill out the form here.

Share the benefits of Care360 EHR not just with your colleagues, but with us as well. You know what works and we want to listen. We may even ask you to star in an upcoming Care360 EHR video or webinar. We look forward to continuing our partnership with you.

Questions regarding any of these programs can be submitted to Info@Care360.com or please call 888.491.7900.

Help Us Shape the Care360 News

As we plan our next issue of the Care360 News, we’d like to hear from you. Is there a topic you’d like to see? Do you have a significant milestone you’d like to share? What content will be most meaningful to you as we strive to educate, engage, and collaborate through our newsletter? Please share your ideas at Info@Care360.com.

Our Care360 team is committed to continually enhancing our solutions to further meet your needs. In addition to some existing voice of customer (VOC) avenues and activities, we recently formed a Care360 Customer Advisory Council to help further our commitment to you. The Council is comprised of several Care360 customers throughout the country. Many have been actively involved in pre-product release activities to provide feedback on planned enhancements and workflow improvements. We’ll continue to collaborate with our Customer Advisory Council members by incorporating their ideas and insights into action.

If you have an idea that you’d like to share related to Care360 features or functionality, we encourage you to submit it within Care360 (help > give us your feedback)*.

*Just a reminder. If you are experiencing issues with Care360, please call our helpdesk at 800.697.9302 – option 1, option 4 to help expedite resolution.

Incorporating Customer Voice into Care360