PARTNERS TITAN - The IT Analyst Performance Management Solution POWERED BY INGRES ICEBREAKER BI APPLIANCE Every CIO is challenged with delivering quality IT services, enforcing policies, complying with regulations, aligning their spending with business priorities, and measuring and delivering cost- effective services. Surprisingly, spreadsheets and manual compilation remain the main method of data presentation. But spreadsheets alone do not provide optimal drill-down capability and cannot be trusted as the primary data source for management decision-making. Designed to aid the CIO’s IT Strategy Wipro and Ingres have put together an innovative solution aimed at enabling effective IT Performance Management. e TITAN TM Performance Management Solution solution allows businesses and IT managers to address their IT problems and plan for a better future. Wipro’s TITAN is a pre-built IT Performance Management analytic solution that combines Wipro’s domain and delivery expertise in IT technology with the Ingres Icebreaker BI Appliance technology stack. Enabling IT Performance Management TITAN empowers the CIO to effectively manage the IT organization in a purely data driven approach. e rich KPI libraries are aligned along four perspectives: Business, Customer, Internal Operation and Future Growth/Learning. Each of these perspectives has specific objectives which, in turn have Key Performance Indicators (KPIs) as metrics. A representative sample of this is shown below: • Business Perspective > Ensure Budget compliance - How much of the budget is utilized till date or for the period? - What is the break-up of costs between Services and License payouts? • Customer Perspective > Achieve Customer satisfaction - Overall Customer Satisfaction Index - Analysis of Dissatisfaction • Internal Operations Perspective > Improve IT service delivery capability - Percentage Application Availability - Number of calls outside SLA Norms • Learning Perspective > Ensure high skill levels - Number of re-skilling/up-skilling programs - Capability Profile Mix e TITAN Logical Data Model is a flexible and extensive data model that enables analysis around these objectives. e data model also enables storing of historical data so as to provide the ability to do the trending analysis for certain KPIs.
Transcript
PARTNERS
TITAN - The IT Analyst Performance Management SolutionPOWERED BY INGRES ICEBREAKER BI APPLIANCE
Every CIO is challenged with delivering quality IT services, enforcing policies, complying with regulations, aligning their spending with business priorities, and measuring and delivering cost-effective services. Surprisingly, spreadsheets and manual compilation remain the main method of data presentation. But spreadsheets alone do not provide optimal drill-down capability and cannot be trusted as the primary data source for management decision-making.
Designed to aid the CIO’s IT Strategy
Wipro and Ingres have put together an innovative solution aimed at enabling eff ective IT Performance Management. Th e TITANTM Performance Management Solution solution allows businesses and IT managers to address their IT problems and plan for a better future.
Wipro’s TITAN is a pre-built IT Performance Management analytic solution that combines Wipro’s domain and delivery expertise in IT technology with the Ingres Icebreaker BI Appliance technology stack. Enabling IT Performance Management
TITAN empowers the CIO to eff ectively manage the IT organization in a purely data driven approach. Th e rich KPI libraries are aligned along four perspectives: Business, Customer, Internal Operation and Future Growth/Learning. Each of these perspectives
has specifi c objectives which, in turn have Key Performance Indicators (KPIs) as metrics. A representative sample of this is shown below:• Business Perspective > Ensure Budget compliance
- How much of the budget is utilized till date or for the period?
- What is the break-up of costs betweenServices and License payouts?
- Overall Customer Satisfaction Index- Analysis of Dissatisfaction
• Internal Operations Perspective > Improve IT service delivery capability
- Percentage Application Availability- Number of calls outside SLA Norms
• Learning Perspective > Ensure high skill levels
- Number of re-skilling/up-skilling programs
- Capability Profi le Mix
Th e TITAN Logical Data Model is a fl exible and extensive data model that enables analysis around these objectives. Th e data model also enables storing of historical data so as to provide the ability to do the trending analysis for certain KPIs.
PARTNERS
Reports and Dashboard
TITAN comes packaged with over 100 KPIs presented through 50+ reports: both operational and analytical. Reports are rich in functionality with the ability to drill down or up for better analytical empowerment to the end-user.
TITAN off ers the following key reporting and dashboard options to users:
• User defi ned dashboard/reports
• Slice and dice capability for ad-hoc user analytical requirements
• Complete metadata for all the reports
• Capability to do trending, drill-down to detail reports
• Ability to schedule report runs
• Completely capable of integrating with the corporate portal (Intranet)
Powered by Ingres Icebreaker BI Appliance
Th e Ingres Icebreaker BI Appliance uses the JasperSoft Business Intelligence Suite and the Ingres Icebreaker Database — both market leaders in the open source arena. It delivers all the organization’s business intelligence needs — from reporting & analysis and a complete data integration platform to existing systems. With no soft ware capital cost, organizations new to BI can grow into more advanced features as needed, from basic reporting to OLAP analysis and ad hoc queries.
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About Ingres Corporation
Ingres Corporation is a leading provider of open source database management software. Built on over 25 years of technology investment, Ingres is a leader
in software and service innovation, providing the enterprise with proven reliability combined with the value and fl exibility of open source. The company’s
partnerships with leading open source providers further enhance the Ingres value proposition. Ingres has major development, sales and support centers
throughout the world, supporting thousands of customers in the United States and internationally.
> Enables broad or pervasive adoption of BI without hidden client license fees or per user pricing
• Eff ective use of capital budgets:> Saves time and manpower - shorter and cost
eff ective BI implementation – less set up, confi guration, and integration required
> Can be run on commodity IT infrastructure either in a virtual machine or standalone X86 machine
Fast adoption and realization of investment – the reduction of integration and setup helps customers get to production and realize the value of the solution quickly.
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> Pre-tested integrated patches for the entire appliance soft ware stack, including the O/S and JasperSoft components
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