Using the NEW Tivoli Storage Process Manager to improve service and
governance
Greg Van HiseStorage Management Architecture
Tivoli Now
© 2006 IBM Corporation3
Abstract
As compliance and regulatory issues drive the rapid growth of storage, the cost of managing the storage infrastructure becomes a major challenge. According to recent IDC reports, data and storage management processes have the highest labour spend. This presentation explains how IBM Tivoli’s ITSM helps to manage complexity fuelled by the rapid growth. It articulates how the Storage Process Manager will tie into the ITSM platform so that businesses can effectively and efficiently manage IT processes across the organisation. It also highlights the capabilities of the IBM Tivoli Storage Process Manager through a demo and explains the various parts of the workflow. It also presents the roadmap for the Storage Process Manager.
Tivoli Now
© 2006 IBM Corporation4
IT ChallengesIT Systems Management Labor Spend for Data, Storage and Business Continuity is high
− Complex processes− Complex technologies
Customers view Storage as part of a larger set of IT Processes − Information Integrity – storage and security, ensuring key data is securely
maintained− Compliance Management – Identifying breaches in data integrity and
reporting on recovery efforts− Capacity Planning and Execution – determining the need for more storage
capacity and efficiently executing on that task
Convergence of traditional storage technologies (backup and recovery):
− Replication technologies will be used to improve recovery times.− Emergence of Continuous Data Protection Segment (CDP)− Customers need to have a consolidated view of backup and recovery
technologies and processes
Tivoli Now
© 2006 IBM Corporation5
Storage Process ManagerEnhance effectiveness and efficiency of storage personnel
Data and Storage Labor costs are highest among all IT Processes. Storage process manager enables customers to reduce these costs by
- Automating key storagemanagement processes that are aligned with ITIL and based on best practices
- Providing the right information to the right people at the right time while executing storage processes
- Leveraging your existing Operational management tools
- Integrating storage processes to the tools and the information to take the appropriate actions efficiently and effectively.
Source: IDC,2005
Tivoli Now
© 2006 IBM Corporation6
Configuration Management
Storage Service Management Top ChallengesManaging Data and Storage Growth
Supplying additional storage space to growing or new applicationsOptimizing data placement in a tiered storage environment
Configuring and Managing Change in the Storage Environment
Upgrades/patchesStorage device management best practices – avoiding human errors
Managing storage incidentsBackup Failure alertsStorage Infrastructure alertsFile Restores
Managing Data ComplianceStorage security access reportsStorage life cycle management through polices mandated by regulation
Process integration and process improvement
CCMDBChange logged in
RFC for space
Change Management
Incident Management
Incident reported
Release Management
Upgrades/patches deployedDeployment of SVC
Best Practices
Security Access Reports
Compliance Reports
Tivoli Now
© 2006 IBM Corporation7
Integrate and Automate processes(across domains)
Standardize and share information
Automate tasks(within a domain)
IBM IT Service Management – Making ITIL Actionable
Effectively and Efficiently Deliver IT Service – Aligned with business priorities
Quantifiable Process Performance – End-to-end process measurements and quantification
Extract Greater Value from Existing Investments –Meaningful integration across technology, information and people
Increase IT Organizational Productivity – Alignment of IT through data and workflow
An innovative vision for the optimal intersection of People, Process, Information and Technology
IT Operational Management Products
IT Service Management Platform
IT Process Management Products
Best Practices
Tivoli Now
© 2006 IBM Corporation8
IBM Tivoli Storage Process Manager Release 1.1
IT Operational Management Products
IT Service Management Platform
IT Process Management Products
Best Practices
IBM IT Service Management
IBM IT Service Management
Available TODAY!
Service Delivery
& SupportService
DeploymentInformation
ManagementBusinessResilience
IT CRM & Business
Management
Automates IT management processes for rapid responsiveness and greater flexibilityBased on experience applying ITIL, eTOM, CoBIT and CMMI in customer environmentsExtends autonomic computing technology experience to people, processes and information
Availability Process Manager
Release Process Manager
Storage Process Manager
Capacity Process Manager
Financial Assessment
Process Manager
Future Directions
ComplianceProcess Manager
Service LevelManagement
Process Manager
AssetManagement
Process Manager
Change andConfiguration
Process Manager
Service Continuity
Process Manager
General Availability: July 28th, 2006
Tivoli Now
© 2006 IBM Corporation9
IBM Tivoli Storage Process Manager V 1.1Functionality
Storage Object and Management Policy creation- Fully defined model of storage attributes and relationships in the CCMDB- Stores information on configuration items in your storage environment and its relationships.
Automatic Storage Device Discovery- Configuration Items can be populated by TotalStorage Productivity Center, Tivoli Storage Manager and Tivoli Provisioning Manager Discovery Library Adapters.
Data Cleanup Process Workflows- Exploits CMDB/Foundation and Change Management- Exploits TotalStorage Productivity Center for Data and Tivoli Storage Manager- Includes best practices and task / role assignments
Storage Provisioning Workflows- Allocate storage resources based on customer management policies using capabilities of TotalStorage Productivity Center and Tivoli Provisioning Manager.
- Includes best practices and task / role assignments
Backup Incident Prioritization- Categorize and evaluate backup errors & alerts based on customer management policies- Provides Integration with Help Desk and Availability Management.
Audit Report Capabilities- Reporting around who can and does access storage systems- Storage CI reporting- Changes to the storage configuration and associating them with the respective RFCs
Tivoli Now
© 2006 IBM Corporation10
Define, record and report on who can and does access storage systems
Automate the tracking and reporting of changes to the storage configuration.
Ensure that any attempts to access storage infrastructure are verified and authorized before permitting access
Ensure data integrity and recovery of data in support of compliance
Manage Access Integrity
Manage Change Integrity
Manage Approval Integrity
Manage Data Integrity
Storage Process ManagerEnable compliance of storage management to polices, regulation and standards
Tivoli Now
© 2006 IBM Corporation11
Data Subsystem
Integrated User Interfaces
IT Infrastructure, Transactions,Users, and Business Processes
Discovery LibraryData Synchronization
& Federation---.--.-----.-==.=-.-
---.--.-----.-==.=-.----.--.-----.-==.=-.-
---.--.-----.-==.=-.-
---.--.-----.-==.=-.-
Common TasksProcess monitorReportsCustomizationConfigure policy
Availability
Functional interfaces
Management Tools & Ecosystem (IBM & 3rd party)
Release
Process
SpecificTasks
Process SpecificTasks
Policies
Architecture, including Integration with CMDB, Change, Release and Availability
CMDBData Cleansing& Normalization
Config &Change
Capacity
Service Order
Financial SLMStorage
Integration AdaptersIntegration
Adapters
Tivoli Now
© 2006 IBM Corporation12
IBM Tivoli Change & Configuration Management Process for Storage
Change Management Process
Request for
Change
Accept & classify change
Assess change
Approve & schedule change
Coordinate change
implementation
Distribute & install
non-release change
Review & close
change
Human Driven
Tool Automated
Configuration Management Process
Plan configuration management
Identify CIs
Control CIs
Audit CMDB Report
CMDB
Integrates Operational Management Applications and IT processesSupports consistent policy administrationProvides integrated best practice process modules for Change and Configuration Process Provides a Configuration Management Database (CMDB)
Scenario: Firmware upgrade of storage devices including all impacted CIs
Storage CIsand Service
Level Definitions
Auto discovery using existing Tivoli & ISV
products
Foundation platform for process development &
execution
TPC, TSM, TPM,TCM, TBSM,
ITCAM, WAS v5, ISVs…
Release Management
Tivoli Now
© 2006 IBM Corporation13
AssessChange
Approveand
ScheduleChange
CoordinateChange
Implementation
Distributeand Install
Non-ReleaseChange
Acceptand Classify
Change
Reviewand Close Change
Change ManagementIBM Tivoli Change & Configuration Management Process for Storage
Configuration &Relationships
CMDB
• Analyze storage relationships
• Provision storage• Archive / delete files
• Deploy app
Create & SubmitRFC
Add Storage Storage
Deploy Patch
Data Cleanup
Deploy OSServer
Upgrade App
Deploy AppSoftware
RFC TypeRFC Group
Activity Workflow Templates
• Analyze unused files
TPCTSM
TPCTSM
Storage Mgmt adds:1. New RFC Types2. New CIs & Relationships3. New Discovery Adapters4. New Tasks5. New process templates6. New Integration Modules 7. Introduce ILM Policy Framework
1. Data Service Level Objectives (e.g. RTO, RPO, MB/s, IOPS)
TCM
Integration Module
Integration Module
StorageDiscoveryAdapter
3
1
2
645
Storage Process Manager is the package of items in purple.
Tivoli Now
© 2006 IBM Corporation14
Gold Servers
SilverServers
Platinum Servers
Platinum Storage
Pool
Gold Storage
Pool
Silver Storage
Pool
Tape
EnterpriseDisk
WORMDisk
SAN LN
Multiple OSs / DBs / Emails / Apps
Enterprise
and
Mid –Tier
and WORM
VirtualDisk
VirtualDisk
VirtualDisk
TotalStorageSAN Volume Controller
VirtualDisk
VirtualizedPhysical / Heterogeneous Storage
VirtualDisk
Enterprise Mid-range Cost Centric
Service Level Objectives
StorageCapabilities
Service Level Policies – Mapping from Servers to Storage
StorageCapabilities
StorageCapabilities
StorageCapabilities
Service Level Objectives
Service Level Objectives
Tivoli Now
© 2006 IBM Corporation15
ILM Policies
Data Service Level Objectives:Recovery Objectives (Recovery Time, Recovery Point)Data Access Objectives (speed, resiliency)Security Objectives (compliance, security level)
Data Storage Capabilities:Recovery Service Provided (Recovery Time, Recovery Point)Data Access Service Provided (speed, resiliency)Security Service Provided (retention, security level)
Used in context during Change, Configuration, Availability, Capacity Management processes
Audit reports identify mismatches between service level objectives and storage capabilities
Tivoli Now
© 2006 IBM Corporation17
Report Sorted by Data Service Level Objectives
Windows Backup Incidents
By Data Service Level Objective
DSLOG
Platinum
Platinum
Bronze
Platinum
Platinum
Bronze
Tivoli Now
© 2006 IBM Corporation18
Storage Provisioning using ILM Policies
Adapters and Interfaces
Human Driven
Tool Automated
Operational Management Applications
Assists customers in selecting appropriate type (tier) of storage for each class of server and/or applications. Integrates with TPM and/or TPC to perform the storage provisioning tasks.Allows for approvals before storage is provisionedAllows for validation of the change using TPC Storage Configuration Checker (Future)
Change Process
Peregrine
Change Manager
OR
Customer Value:Improve efficiency in delivering storage servicesEnsure availability of applications and data according to SLA agreementsReduced cycle time ,reduced release errors due to automated, repeatable actionsImproved capacity to handle more releases, and fewer business impacting interruptions
Data Service Level Objectives input to
Provisioning Process
Match Objectives with Storage Capabilities
Tivoli Now
© 2006 IBM Corporation19
StorageProvisioning Process
Change Mgr Change Advisory Board
Disk Admin SAN Fabric Admin MSSChange Requestor (System Admin)
Stg Provisioning RFC- Server Name- Amt of storage- Stg req: Performance Reliability- Priority ….
Implement Change -Assign storage to server
Implement Change -Assign server to fabric
Verify Change
TPCCMDB
TPCTPMSVC
...
TPCTPM
EFCM….
Accept and CategorizeRFC(select Storage ProvisioningProcess Template)
Storage Admin
Assess Storage Provisioning Change
Coordinate Changte -Develop plan based on policy definitions
Approve and Schedule Change
Close RFC
Implement Change –Perform Cabling
Tivoli Now
© 2006 IBM Corporation20
Storage Provisioning RFC
Storage Process Manager provides a process activity dashboard that enables the customer to view storage process activities and status.
Tivoli Now
© 2006 IBM Corporation21
Data Cleanup Process
Data Cleanup
Request for Change
(Space or Cleanup)
Accept Request
Identify Files
Approve & schedule cleanup
Implement Cleanup
Review & close
change
CMDB
Human Driven
Tool Automated
Adapters and Interfaces
Operational Management Applications
Assists customers to identify candidate files via best practices.Integrates with TPC and TSM Allows for approvals prior to cleanup.
Customer Value:Saves money by removing unneeded dataBest practice context on identifying candidates for clean-upIntegrates with TSM Archive to preserve files that are removed from servers
Initiate RFC Tasks performed by storage admin
Aprover of request
Performed by backup admin
Complete process
Tivoli Now
© 2006 IBM Corporation22
Data Cleanup Process
Change Mgr Change Advisory Board
Backup Admin MSSChange Requestor (System Admin)
Data Cleanup RFC- Server Name- Amt of storage- ….
Implement Data Cleanup Change
Verify Change
TPCCMDB
TSM
Accept and CategorizeRFC(select Data CleanupProcess Template)
Storage Admin
Assess Data Cleanup Change
Approve and Schedule Change
Close RFC
Tivoli Now
© 2006 IBM Corporation23
Gold Servers
SilverServers
Platinum Servers
Multiple OSs / DBs / Emails / AppsService Level
Objectives
Backup Incident Prioritization
Service Level Objectives
Service Level Objectives
Backup failure
Backup warning
Which incidents should I resolve first?
Tivoli Now
© 2006 IBM Corporation24
3rd Party Service Desk
Generic Incident Management Process
Detect & Record Incident
Classify Incidents and Provide Initial
Support
Resolve Incidents and
Recover Service
Own, monitor, track, and
communicate incidents
Close Incidents
Incidents
ITM, ITCAM, TEC/NetView
CMDB, Service Desk
TSMTSM
Incident Management
Human Driven
Tool Automated
3rd Party Tool
Customer Value:Improved time to incident resolutionAdds Data and Storage Service Level context to Incident ClassificationIncreased availability of critical business servicesImproved performance against SLAs
Data Service Level Objectives input to
Classification Process
Backup failure incidents created via TEC events.
Investigate and Diagnose
Incidents
Incident Reports
Backup Incident Prioritization
Tivoli Now
© 2006 IBM Corporation25
Backup (TSM) Incident Generation / Prioritization
TSM incidents will be created via event management (i.e. TEC andleverage existing TEC to service desk integration)
TSM Incidents will be prioritized based on data service level objective (i.e. Recovery Time Objective)
TSM
TSM Admin Center TSM Operational Reporting
TEC Events
TEC Events
CMDBDSLOG InfoHelp Desk
Incidents
TEC Adapter
TEC
Tivoli Now
© 2006 IBM Corporation26
Summary
IT Service Management ILM Process Manager
Assists customers in applying Best Practices to Data and Storage ManagementExtends ITIL Processes into the data and storage domainIntegrates Tivoli Systems Management and Storage ManagementEnables operational efficiencies – labor is more efficient, storage is more efficient
Tivoli Now
© 2006 IBM Corporation27
Storage Process Manager Roadmap
Jan 2006 POTStorage DiscoveryCreate Data and Storage Service Level ObjectivesData Cleanup Process
June 2006GA
GAStorage ProvisioningStorage Management IntegrationBackup Incident Prioritization
Futures
Capacity Planning Integration
Application / Storage Relationships
TPM AutomationTPC Storage
Planning Configuration Checking Integration
Omegamon XE for Storage Integration
Policy Federation
Tivoli Now
© 2006 IBM Corporation28
Future - Leverage and Extend ITSM StrategyIBM IT Service Management
IT Process ManagementIT Process
Management
IT Service Management Platform
Best Practices and Implementation Services
IT OperationalManagement
Process Managers:
CCMDB Exploitation:
Capacity Management – Link to Big Sur to provide Storage Capacity planning and execution.
Compliance Management– Ensure enforcement of compliance activities including data protection, identity and access management in backup data sets.
Service Continuity Management – Provide “high availability” objectives and process flows via integration with TSA, TSM, TPC/Replication, AIX Workload Partitions (Meiosys)
Expanded Incident prioritization – prioritize incidents based on which users are experiencing problems (leverage Omegamon XE for Storage)
Recovery time management – understand how changes in data growth will effect the recovery times and the pertinent Business SLAs (leverage CCMDB and Storage related CIs)
Target significant labor spend and exploit
relational value from other Tivoli tools and
Process managers
Tivoli Now
© 2006 IBM Corporation31
What are our customers saying...
“ With their new IT Service Management strategy, IBM Tivoli is now really focused on the big picture - not only delivering tools, but an integrated combination of tools, sharing their data though a central database and supporting ITIL processes.”— Andreas Golombek, IT Production, Commerzbank
“ "IT Service Management is a never ending story, and while implementing ITIL best practices has value, they are only part of the story. The IBM IT Service Management strategy promises to provide greater value through enhanced process integration and visualization.”—Yves Vlamijnck - Team manager Network & IT Monitoring, Belgacom
“ We consistently see that IBM Tivoli is the only vendor who understands that all components of IT Service Management have to fit together, and is actively addressing the ITSM 'Tower of Babel'. With tools that provide a robust monitoring environment, and a consistent change process, we can determine the business impact of infrastructure changes in a way we've not been able to do before”- Tony Flora, Snr VP Global Services and Fulfillment Group, Bank of America
“ The IBM approach to IT Service Management is taking Enterprise Systems Management at Ford to a new level. Optimization of both the IT infrastructure and IT processes will help to make ITIL best practices a reality and Ford a more flexible, dynamic organization. ”- George Surdu, Director Information Technology Infrastructure, Ford Motor Company
Ford
Tivoli Now
© 2006 IBM Corporation32
Reports in Support of Compliance for Storage
Storage Process Manager provides several reports that allows the customer to get a comprehensive view of their storage process and enables them to establish an audit trail in support of compliance
Tivoli Now
© 2006 IBM Corporation33
Customer BenefitsEnables Cost Reduction & Simplification− Enables you to lower your total IT cost (hardware,
software, people) by optimizing and aligning infrastructure with business objectives
− Enables cost savings and reduced TCO by reclaiming storage space and reducing redundancy
Leverage Investment in Storage Operational Management Products
Improve effectiveness & efficiencies− Provides sustainable improvements in storage and
information management efficiency− Enables you to make better use of the information you
have
Manage Risk and Address Compliance− Intelligent information retention policies and integrated
search capabilities− Reduce the risk of Human Errors− Enforce policies and manage against Service Level
Objectives
Tivoli Now
© 2006 IBM Corporation34
Key Take Away
Tivoli Storage Process Manager makes ITSM actionable for StorageExtends and links Storage Management to the rest ITAutomates and aligns Storage change, configuration and backup & recovery incident process management to ITIL best practicesLeverage existing Tivoli Operational Management Products with Storage Process Manager
Tivoli Now
© 2006 IBM Corporation35
Products include:
• Tivoli Access Manager
• Tivoli Identity Manager
• Tivoli Federated Identity Manager
• Tivoli Directory Server
• Tivoli Directory Integrator
• Security Compliance Manager
Security Management
Products include:
• Tivoli Storage Manager
• Tivoli Continuous Data Protection for Files
• TotalStorageProductivity Center
• SAN Volume Controller
• Tivoli Omegamon XE for Storage
Storage Management
Products include:
• Tivoli Enterprise Console
• Tivoli Monitoring• Tivoli
Omegamon• Tivoli NetView• Tivoli Remote
Control• Tivoli Systems
Automation• Tivoli Workload
Scheduler• Tivoli
Provisioning • Tivoli
Configuration Manager
Server, Network &
Device Management
Products include:
• Tivoli Composite Application Management
• Tivoli Business Systems Manager
• Tivoli Intelligent Orchestrator
• Tivoli Service Level Advisor
• Tivoli License Manager
• Tivoli License Compliance Manager
• Tivoli Decision Support
Business Application
Management
IT Operational Management Products
IT Service Management Platform
IT Process Management Products
IBM IT Service Management
Best Practices
IT Operational Management Products
Tivoli Now
© 2006 IBM Corporation36
Automate Storage Best Practices- IT Service ManagementService Level Management
Availability ManagementAvailability Management
IT Financial ManagementIT Financial Management
ChangeManagement
ChangeManagement
IncidentManagement
IncidentManagement
Problem Management
Problem Management
Release Management
Release Management
ConfigurationManagement
ConfigurationManagement
Capacity Management
Capacity Management
SecurityManagement
SecurityManagement
IT Service ContinuityIT Service Continuity
Tivoli Now
© 2006 IBM Corporation37
Release Management/Change Management/Configuration Management
Applying change and release management processes to data and storage
Installation and upgrades of storage devices
Installation and upgrades of storage management products
Storage provisioning based on application service levels
Apply best practices to the storage and data environment
SAN and Storage Configuration Planning and Validation
Applying Best Practices to Data and Storage
Service Support for Data and Storage
Tivoli Now
© 2006 IBM Corporation38
Service Level Management
Align business perspective with IT Infrastructure
Supports Information Lifecycle Management by allowing customers to specify Service Level Objectives for data and capabilities for storage (utilizing SNIA model)
Capacity Management
Utilizing the Data Cleanup Process to delay adding capacity
Provisioning storage based on Service Level Objectives and best practices
Event/Problem/Incident/Availability Management
Apply Service Level Objectives to assist customers in prioritizing backup (TSM) Incidents
Enterprise Process Improvement
Applying Best Practices to Data and Storage
Service Delivery for Data and Storage
Tivoli Now
© 2006 IBM Corporation39
How to Store and Manage Data Through its Lifecycle
24 hours12 hours5 minutesRPO24 hours8 hours15 minutesRTO
Good“Good enough”HighestMedia reliability
LowestLower / acceptableHighestMB/s performance
Least expensive“Affordable”Most expensivePriceNAMinimalHighestIOPS performance
Tier 1 - Production
7 x 24
Immediate
FC disk
Archive/ RetrievalTier 2 – Production/TestTypical applications
< 7 x 24 OK< 7 x 24 OKUptime
Immediate
SATA disk
ProlongedTime to data
Tape/OtherPrimary media
Leave this aloneLeave this alone
Valid Data
Stale / Orphan Data
Redundant application Data, log files, dump files, temporary files
Duplicate Data
Non-business Files
System Files
Remaining Storage Capacity
Delete this
Reclaim more of this
Leave this alone
Delete / Share this
Clean this - Often
Delete / Archive this
Invest in storing, accessing, managing and protecting this
All data has a lifecycle
- From acquisition through disposal
Parameters Differ over time- Retention Requirements- Access Requirements- Business value- Best Practices
Store and manage accordingly
Service Level
Objectives
Data Categorization and Cleanup
Process
Tivoli Now
© 2006 IBM Corporation40
Create Request for ChangeUse this task to initiate a request to make a change to the IT infrastructure.
I. Admin Exchange
Submitter
Title
01-31-2006Desired completion
Description of change
Justification
Impact of not implementing change
Create Cancel
Priority
Type of request
Add 100 GB of space to Server : Austin Mail
Amount Units
High
Require space to increase the mail boxes for 1000 users.
Potential outage for e-mail users.
Increase Space
100 GB
Scenario: RFC submitted to Storage Admin Requesting Increased Space
Tivoli Now
© 2006 IBM Corporation41
Assess Change RequestA RFC will be assessed by many people to help quantify the resources required in order to fullfill the request. With this task you can see who is in the process of assessing the change, reassign the assessment, or even skip the assessment.
Assessment is Complete
<rfc title>
Associated Configuration Items
Workflow
CreateI. Admin1/23/2006
Approve VerifyImplement
Target assessment date
Notes
Cancel
AcceptAnn1/23/2006
Assess
Save
Perform Provisioning
PlatinumService Level
Due to platinum service level, provision new (platinum grade) storage to satisfy space request.
Scenario: RFC response depends on Service Class identified in CCMDB
Tivoli Now
© 2006 IBM Corporation42
Assess Change RequestA RFC will be assessed by many people to help quantify the resources required in order to fullfill the request. With this task you can see who is in the process of assessing the change, reassign the assessment, or even skip the assessment.
Assessment is Complete
<rfc title>
Associated Configuration Items
Workflow
CreateI. Admin1/23/2006
Approve VerifyImplement
Target assessment date
Notes
Cancel
AcceptAnn1/23/2006
Assess
Save
Perform Data Cleanup
BronzeService Level
Due to bronze service level, perform data cleanup to free up 100GB ofspace for this request.
Scenario: RFC response depends on Service Class identified in CCMDB
Tivoli Now
© 2006 IBM Corporation43
Meta-Data Tables
Software ComponentLog ElemSWComp
Computer SystemSystemCompSys
NAME, …PARENTTYPE
Software ComponentLog ElemSWComp
Computer SystemSystemCompSys
NAME, …PARENTTYPE
Class Type
Installed
Runs On
NAME, …TYPE
Installed
Runs On
NAME, …TYPE
Relationship Type
ConfigPlan
ConfigAudit
ConfigReport
BaselineProcess Artifact
TablesHostA.ibmcom
HostA
HostA
LABEL/DESC
\\....\..JJI38
\\...\.....1245
\\....\.......T1
\\....\...JZ
\\..\....Y
\\...\....X
\\...\.....C
\\...\...B
\\....\.....A
IDENTITFIER
012
901
890
789
567
456
345
234
123
ID GUID
Task
Task
Task
SWComp
SWComp
SWComp
CompSys
CompSys
CompSys
TIMESTAMPSTYPE
HostA.ibmcom
HostA
HostA
LABEL/DESC
\\....\..JJI38
\\...\.....1245
\\....\.......T1
\\....\...JZ
\\..\....Y
\\...\....X
\\...\.....C
\\...\...B
\\....\.....A
IDENTITFIER
012
901
890
789
567
456
345
234
123
ID GUID
Task
Task
Task
SWComp
SWComp
SWComp
CompSys
CompSys
CompSys
TIMESTAMPSTYPE
Runs On567123
Runs On456123
TYPETOFROM
Runs On567123
Runs On456123
TYPETOFROM
Managed Element
Relationship
General PurposeInstance Tables
TCM
TPM
SCM
MSSName
\\...\...C357
\\...\...B246
\\...\...A135
AliasMSS GUID
TCM
TPM
SCM
MSSName
\\...\...C357
\\...\...B246
\\...\...A135
AliasMSS GUID
Management Software System
357123
246123
135123
MSS GUIDGUID
357123
246123
135123
MSS GUIDGUID
MSS Managed Element Link
MSS Identifers
Relationships
222
123
222
123
Managed Element Alias
Hardware (Asset)
123123
Computer System
Operating System
Protocol Endpoint
IP Network
Software Product (Asset)
Software Component
ConfigurationItem Tables
CMDB ProcessDatabase
Reports
Data Access Programming Interface
Data Access Programming Interface
Reconciliation
Connectors (Discovery/Federation)
TPC, TSM
3rd
PartyTPM
TBSMIBM TCM
IT Infrastructure
Configuration Items
Relationships
Process ConfigurationMetadataProcess Artifacts
Process SolutionProcess SolutionsConfiguration/ChangeManagement Process
CCMDB Data Subsystem
Example: Peregrine Asset Center
Examples: Server, SLA, Transaction, Business Service
Examples: Runs On, Contains, Depends On
Examples: Request For Change, Incident, Audit Plan
Tivoli Now
© 2006 IBM Corporation47
ITSM allows Storage to Manage Service Classes for ILM Best Practices
Storage Service Level Management for ILM best practices
• Storage CI (Configuration Item) Discovery– What is in my environment?
• Data Classification – best practices– How do I classify data and storage into service classes?
• Data Service Classes – made available to customers– Service Classes such as platinum, gold, silver, bronze offered for a price to
customers of storage• Data Service Class Requests for Change (RFC)
– Application, customer, or IT requests additional storage – provision storage based on service level agreement (what kind of storage, how long to deploy)
• Data Analytics Best Practices• Best practice TPC for Data reports • Reporting, Auditing, Incident Management for Service Classes
– Reporting of Storage Service Level Violations through incident management– Reporting on Storage Processes – – how long did each step of the process take– – where are the bottlenecks–
ITSM ILM Process Manager
Tivoli Now
© 2006 IBM Corporation48
ILM Service Level Definition Scenario
Adapters and Interfaces
Human Driven
Tool Automated
Operational Management Applications
Assists customers in defining application/server/data objectives (requirements) and data service capabilities.Integrates with TPM and/or TPC to perform storage discovery.Allows for approvals for the policies.
Customer Value:Central point to define storage and data service levels and capabilities
Enables improved change, configuration, incident, capacity management
Tivoli Now
© 2006 IBM Corporation49
…..
Storage Subsystem
Create Service Level Objectives and Service Capabilities
Data Storage Service Capabilities
Storage Class
1.
2. Description
3.
1. Avg Thruput
2. Avg
3. …..
Storage Class1.Name (e.g. Gold Storage2. Description3. Storage Information
E.g. 1. Avg Thruput (IOPS)
2. Avg Transfer
3.
Storage Technology Group1. Name (e.g. HIGH
END DISK) -
2. Description
Storage Subsystem
Data Service CapabilityName (e.g. Platinum)DescriptionServices offered:
Storage ServiceData Copy ServiceData Movement ServiceData Protection Service
(bytes/sec)
Information/Data Requirements
Computer System CI
Data Service Level Objective GroupName (e.g. Gold)DescriptionBusiness Value/PriorityService Level Objectives (e.g.)
AccessibilityInitial access time rqtThroughput rqt
AvailabilityPlanned Downtime maxUnplanned Down max
Recoverability SLORecovery Time ObjRecovery Point ObjData Consistency
Data Retention Value
CMDB
Tivoli Now
© 2006 IBM Corporation51
Disclaimers and TrademarksNo part of this document may be reproduced or transmitted in any form without written permission from IBM Corporation.Product data has been reviewed for accuracy as of the date of initial publication. Product data is subject to change without notice. Any statements regarding IBM's future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only.THE INFORMATION PROVIDED IN THIS DOCUMENT IS DISTRIBUTED "AS IS" WITHOUT ANY WARRANTY, EITHER EXPRESS OR IMPLIED. IBM EXPRESSLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements (e.g. IBM Customer Agreement, Statement of Limited Warranty, International Program License Agreement, etc.) under which they are provided. IBM customers are responsible for ensuring their own compliance with legal requirements. It is the customer's sole responsibility to obtain advice of competent legal counsel as to the identification and interpretation of any relevant laws and regulatory requirements that may affect the customer's business and any actions the customer may need to take to comply with such laws. The following terms are trademarks or registered trademarks of the IBM Corporation in either the United States, other countries or both: DB2, e-business logo, eServer, IBM, IBM eServer, IBM logo, Lotus, Tivoli, WebSphere, Rational, z/OS, zSeries, System z.Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States and/or other countries.Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States and/or other countries.UNIX is a registered trademark of The Open Group in the United States and other countries.Linux is a trademark of Linus Torvalds in the United States and other countries.Other company, product, or service names may be trademarks or service marks of others.ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.IT Infrastructure Library® is a Registered Trademark of the Central Computer and Telecommunications Agency which is now part of the Office of Government Commerce.