Alexandre TALLEC, Senior consultant VALTECH TECHNOLOGY
Mardi 17 Novembre 2009Paris, la Défense
Anssi RUSI, Senior sales consultantLIAISON [email protected]
Master Data Management Cloud-based services
Contents
Introduction
Use case
• The UNISOURCE company • Challenges and results• Project overview• UNISOURCE feedbacks
Conclusion
#2
IntroductionMaster Data: the customer example
Customer information• Identity , bank account, shipping address, etc.
#3
Distributed information• Multiple front systems• Multiple CRMs
Consumer point of view• Which system ? • Who is the data steward ?
IntroductionMaster Data: Global, Critical & Distributed
Global critical information• Business• Risk management• Operational process
#4
Highly distributed life cycles• Fragmented organizations• Mergers and acquisition• Distributed IT architectures • Outsourced IT resources
IntroductionMaster Data Management
MDM enables
• Federating people• Federating systems• Reconciling Semantics• Improving data quality
#5
IntroductionWhat’s Beyond the «Cloud » ?
#6
Outsourcing Software Saas
Outsourcing Platform Paas
Outsourcing Infrastructure Iaas
UNISOURCE use caseThe UNISOURCE company
Unisource is the leading independent marketer and distributor ofcommercial printing and business imaging papers, packaging systems, and facility supplies and equipment in North America;
•Nearly 6 billion revenue•6.000 Employees•85 Distribution centers•Liaison customer since 2003
#7
UNISOURCE use caseMDM challenges and results
Challenges
• Unisource acquired by new owners, 6 decentralized systems
• ~20% active items cross referenced
• > 2 hours to enter new item into system
• Sales lost due product unavailability and inaccurate information
#8
Results
• Centralized item repository and item creation process
• 65% of active items cross-referenced
• < 5 minutes to enter new item into system
• Sales increased through improved product availability and accurate information
UNISOURCE use case UNISOURCE choices criteria
#9
• Thought leader
• MDM experience since 2002
• The only vendor with MDM experience in SaaS
• Short ramp up time
• Utilize SaaS platform and MDM expertise
• Competitive and predictable pricing model
• Total project cost € 500k (on-site MDM solution at least double cost)
• Running cost € 350k/year including all Managed Services
• Flexible solution
• Good balance of software & services
UNISOURCE use caseMDM Saas-based project overview
UNISOURCE use caseMDM Saas-based project overview
Activities
• Define as-is and to-be, and strategic goals
• Develop governance model and benchmark it
• Develop future-state operational model
• Select partner to work with
#11
Deliverables
• Information strategy & vision
• Governance framework created
• Operating model documented
• Selected Liaison to support data cleansing efforts and host MDM solution
UNISOURCE use caseMDM Saas-based project overview
Activities
• MDM solution implementation
• Categorize and analyze data and define business rules
• Utilizing Liaison’s services and expertise, accelerated master item file creation
#12
Deliverables
• MDM solution implemented
• Foundation for master item file and roadmap for focused efforts
• Incrementally larger master item file through iterations
UNISOURCE use caseMDM Saas-based project overview
Activities
• Eliminated ability to create product data in all systems
• Integrations between MDM solution and different systems
• Phased rollout
#13
Deliverables
• Product data created only from Liaison MDM tool
• External and internal systems integrated and requiring product data
• All relevant data was converted to common product data model
UNISOURCE use casePeople and skills from LIAISON
#14
UNISOURCE use casePeople and skills from UNISOURCE
#15
UNISOURCE use caseMDM SaaS-based solution architecture
#16
UNISOURCE use caseMDM SaaS-based client tool screenshot
#17
UNISOURCE use caseLessons learned
• Do not under estimate strategic importance
• Staff the product information management team with true cross functional industry expertise
• Establish standards, ownership, and service levels before starting any cleansing and centralization efforts
• Pilot and refine
• Do not go alone -- given the unique challenges, sele ct a partner that specializes in data information management
#18
UNISOURCE use caseUNISOURCE feedbacks
“There is no doubt that synchronizing our product information haspositioned us well to squeeze cost out of our supply chain flow . We now have enterprise wide visibility to consistent, high quali ty product data enabling us to streamline strategic sourcing an replenishment processes while increasing our overall service levels ”
Donna Long - Director of Information Technology
For more information, view Unisource and Forrester Research webinar : «Sharing Information, Improving Profits - How to Mana ge Master Data »http://www.liaison.com/ResourceCenter/Webinars/tabi d/111/Default.aspx
#19
ConclusionMDM Cloud-based services
Risks
• Data access control • Failover & failback • Which law rule my data?• Bankrupt SaaS provider• Monitoring and ruling QoS• Data corruption accountability• SaaS providers interoperability• On-site and SaaS platform integration
#20
ConclusionMDM Cloud-based services
LIAISON solutions
• SAS 70 certified secure data centers and robust security model• System- and application-based logs and monitoring• Daily backups and disaster recovery • Possibility to distribute data• Clearly defined responsibilities for data management and processes• Integration managed services• Flexible and customizable SaaS solution• Financially stable company
#21
ConclusionMDM Cloud-based services
Benefits
• Quality of Services• Flexible and customized solutions• Robustness and scalability• Easier software upgrades • Business centric• Fast project launching • Lower total cost of ownership
#22
ConclusionMDM Cloud-based services
UNISOURCE examples
• MDM solution aligned with strategic and operational goals• SaaS model removed many phases compared to on-site solution• Platform used is robust and scalable• Solution is customized for Unisource’s needs• Upgrades, maintenance and support are made by Liaison• Excellent track record of Quality of Services• TCO is less than half compared to on-site solution
#23
#24
Thank you !Questions / Debate
