Business Purpose
Problem Areas with Current System Architecture
Proposed System Architecture
Solution Overview
Enabling Future Value
People - Process – Technology Simplification - Strategy
Strategy
• Boost customer satisfaction
• Enable future growth
People
• Increase focus on external
customers
• Add Productivity
Technology Simplification
•Decrease system support costs
• Reduce complexity
• Foundation for remote telemetry
Process
• Improve the resolution of
customer requests
• Standardize Oracle Owned
products
Customer
INFRASTRUCTURE
STARTSALESFORCE CREATED
OKS
MOBILE APP
ORDER MANAGEMENT &
ADVANCED PRICING
END
ENTERPRISE ASSET MANAGEMENT
CONTRACTS
LABOR LEDGER
PROJECTS
ORACLE FIELD SERVICE
BILLING
COUCH DB
ADAPTER
REPLICATION
INSTALLBASE
Oracle EBS Modules3rd Party Products In-House
Salesforce.com Cost
Custom Interfaces Operational inefficiencies
STARTSALESFORCE CREATED
OKS
INSTALL BASE
MOBILE APP
END BILLING
FIELD SERVICEMOBILE FIELD SERVICE
ENGINEDISPATCH CENTER
iSUPPORT
ENTERPRISE ASSET
MANAGEMENT
CONTRACTS
Simplify Oracle EBS ModulesIn-HouseNew Module
Salesforce.com
PROJECTS
INVENTORY
Many Install Base Records for single Asset record Data integrity – separate IB records pointing to
Service Request and Work Order Data discrepancies and troubleshooting is
difficult Tracking of unit history and parts consumption Dual maintenance of Service Request and EAM
Work Order Activity Based PM Schedule – Multiple PM
Schedule and custom suppression logic
EAM - 12284-020
Contracts -SR(Billing)
EAM - 12284-011
Contracts -SR(Billing)
EAM - 12284-008
Contracts -SR(Billing)
Contracts -SR(Billing)
EAM -WO(Costing)
Asset Transfer
Asset Transfer
Customer Change
Contracts -SR(Billing)
Customer name
change on contract
Asset Transfer
EAM -WO(Costing)
Asset Transfer
Contracts –SR(Billing)
EAM -WO(Costing)
Install Base Record
EAM -WO(Costing)
EAM -WO(Costing)
EAM -WO(Costing)
One Item, One Asset, One Install Base, One P&L Project, One Fixed Asset throughout lifecycle of Asset
Use standard Asset Move Process ( Inter-org transfer)
Make Install Base source of truth for all asset based transaction
Adopt Oracle Service Best Practice
Asset Based PM Schedule