TM Research & Development HCBD End To End Process CONFIDENTIAL Telekom Research & Development Sdn...

TM Research & Development

HCBD End To End Process

CONFIDENTIAL

Telekom Research & Development Sdn Bhd


Objective

Awareness to all staff on the Human Capital Business

Driver (HCBD) End To End Process

Effective communication and engagement with staffs

across all Division


HCBD Division Strategic Role

1 Plan, formulate, strategies, design and develop the best practice of Human

Capital (HC) Management in order to position HC as a Strategic Business

Partner to the company. The strategies should covers from :

• Organization Design, Recruitment Strategy, Placement ,

• Human Development Plan, Career Development Strategy

• Retaining Strategy, Rewards & Recognition Improvement Plan

• Benefits Improvement Plan, Payroll Systems

• Talent Pool Management, Succession Planning

• Industrial Relation, Brain Drain Prevention Plan

• Employee Satisfaction Improvement plan

• Occupational Safety and Health Management System


Strategic Manpower Planning

Talent Sourcing

Career & Development

Performance Management

Compensation Benefits &

Rewards

Consequence Management

Exit Management

• Business Plan (Manpower, Organization Structure)

• Succession Planning

• Talent Management

• Organization Effectiveness (JTOR, Audit)

• Occupational Safety Health Environment

• Functional & Behavioral Training

• Competency Assessment (360 degree )

• Knowledge Sharing

• Promotion & upgrading (Support)

• TMR&D Innovation Career Path (Researcher)

• Skim Ijazah Lanjutan (SIL)

• On Assignment

• Performance Contacting

• Performance Tracking

• Performance Evaluation

• Moderation Process• Collective Agreement

(Non Exec)

• Terms & Conditions (Exec)

• Sales Incentives

• IPR Incentives

• Awards

- Best Employee Award

- Kristal Award

- TM Group Award

- GCEO Award

- GLT Award

• Industrial Relation (IR)

• Employee Performance Enhancement (EPE)

• Resignation

• Resign – Rehire

• Retirement

• Recruitment

• Hiring

• On Boarding Program

• Internship

• Research Fellows

End To End Process Human Capital Business Driver Value Chain


Internship


Internship

6

Process Lead : Rohana Han

1. Notify to submit

Internship Planning

Form

HCB

Ds

HO

D/H

OL

Uni

vers

ities

/ In

tern

START

2. Fill Internship Planning

Form

3. Advertise Internship

Requirement

4. Candidate to complete

the application

form

5. Review & forward

application to respective HOD/HOL

6. Select potential

candidates and fill in

application form

7. Review, approval based

on criteria & Issue

Appointment Letter

Accept?

8. Prepare NDA

9. Submit Document for Report

Duty

10. Conduct Report Duty

12. Submit Intern

Monthly Report for Payment

13. Update Database

11. Submit Monthly Report

END

YesNo


Master / PhD

RM 1500

Degree

RM 1000

Diploma

RM 500

ALLOWANCECRITERIA

•3.5 or higher

CGPA

•2 months and above

Min Duration

•Diploma

•Degree

•Master / PhD

Qualification

InternshipProcess Lead : Rohana Han

QUOTA

•Min 3 Interns in a year

Research

•Max 2 Interns in a year

Support


Research Fellow, Research Consultant

& Sabbatical


Research Fellow, Research Consultant & Sabbatical

9

Process Lead : Rohana Han

1. Notify to submit RF,

RC, Sabbatical Planning

HCB

Ds

HO

D/H

OL

STARTEND

RF,R

C,S

Secr

etar

iat

RF,R

C,S

MEC

Fina

nce

2. Prepare & Submit

Proposal to appoint RF,

RC & S

3. Review & Approve proposal based on criteria

Accept?

4. Review, prepare & submit to

MEC

5. Proposal Approval

6. Issue Appointment

Letter & prepare Employee

Agreement

7. Submit Acceptance

Letter

9. Conduct Report Duty

11. Submit Monthly Report &

Invoice for payment

12. Make payment

13. Conduct Knowledge

Sharing

14. Update Database

8. For Expatriate:

Submit Expatriate Doc. For Visa

Process

10. Submit Monthly Report


Functional Training, Behavioral Training &

Training Approval


Functional TrainingProcess Lead : Rohana Han

Functional Training

HO

Ds

/HO

Ls/A

pplic

ant

HCB

DPr

ocur

emen

t

Start1. Distribution

of Training Plan Form

2. Fill in the Training

Plan Form

3. Review & Analysis

5. Identify either external

or internal

6. Prepare training application and

identify the type of training

8. Create RFQ

9. Advertise through

Procurement System

4. Identify type of training

Functional Training

End

Training Approval

Type of training

Behavioral Training

12. Proceed with Behavioral

Training

BehavioralTraining

7. Proceed with Training

Approval Process

Internal or External

Internal

External

ProcurementMethod through

Quotation

Local or Overseas

Local

Overseas


Behavioral TrainingProcess Lead : Rohana Han

Behavioral Training

HO

Ds

/HO

LsH

CB

DM

EC

/MC

MP

rocu

rem

ent

Start1. Distribution

of Training Plan Form

2. Fill in the Training

Plan Form

3. Review & Analysis

5. Prepare Organization

Plan

6. Approve Organization Training Plan

Approve?

No

11. Receive Rejected

Organization Plan

Appeal?

7. Create RFQ

8. Advertise through

Procurement System

9. Prepare Training

Application

Yes

No

Yes


Behavioral Training

End

Training Approval

Procurement Process

Type of training

Functional Training

12. Proceed with Functional Training

Functional Training

10. Proceed with Training

Approval Process


Training ApprovalProcess Lead : Rohana Han

Training Approval Version 5.0

HODs

/HOL

s/A

pplic

ant

HCBD

CEO

/CFO

/CTIO

JKP

/JKP

K/

HCBD

Proc

ureme

nt

2. Receive & Review Training

Application Yes

3. Approve Training

AppicationApprove?

No

18. Receive and inform JKPK/JKP

Result

Appeal?

5. Prepare Document to

Create PO/PR

End

Yes

6. Procurement to create PR/PO

Approve?

Yes

8. Coordinate & Organize

Training

7. Register Candidate/Participants

name

9. Attend Training

11. Evaluate Training

12. Analysis Training

Evaluation

13. Update Individual Training Record

14. Distribution Training

Effectiveness Evaluation Form

15. HODs/HOLs to fill in Training Effectiveness

Evaluation Form

16. Analysis Feedback from TEE

Form

17. Update training

competency database

Approve?

Start1. Submit Training

Application

No

19.Review and

resubmit

Yes

Type of training Local


Overseas

21. Review and make approval

No

10. Proceed Payment Process

Payment

No

20. Prepare oversea training

proposal

YesApprove?

No


Skim Ijazah Lanjutan(SIL)


Skim Ijazah Lanjutan (SIL)Process Lead : Rohana Han


Knowledge Sharing


Knowledge Sharing

17

Process Lead : Mohd Khairul Rijal Abdul Rahman


Promotion & Upgrading


Promotion & Upgrading

19

Process Lead : Norafida Baharuddin


Performance Management (MAPS)


Performance Management (MAPS)

21

Process Lead : Mazlinda Abdul Manap


360 Degree Feedback Assessment


360 Degree Feedback Assessment

23



Employee Referral Scheme


Employee Referral Scheme

25

Process Lead : Umar Abdul Aziz Yeop Hussin





27



Industrial Relation (IR) on Disciplinary Action/Misconduct


Industrial Relation

29

Process Lead : Mohd Khairul Rijal Abdul Rahman


Employee Productivity Enhancement(EPE)


Employee Productivity Enhancement

31



Cessation


Resignation

33



Retirement

34



Internal Transfer / Interco TransferProcess Lead : Norafida Baharuddin


Internal Transfer / Interco Transfer

36



End of AssignmentProcess Lead : Norafida Baharuddin


Exit Management


Exit Management

39


Date post:	19-Dec-2015
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