TMOS“text mobile ordering
system” always at hand
Introduction
“TMOS has been specifically designed with one thing in mind, to make it easy for a consumer to
order a product via their mobile device.
That’s why we say TMOS is always at hand!”.
Concept
Mobile money has been in Cambodia for over 5 years which allows for account holders to transfer money but till now account holders can not purchase items.
TMOS has been developed to solves this problem by acting as a bridge between consumer and retailer to allow transactions to take place on mobile devices using existing technologies.
Why Consumers Want TMOS
The modern consumer is changing the way they shop, they want convenient and secure money payment methods•Pay by Mobile Device•Order anywhere•Online transactions•Money transfer•Home delivery service
Text Mobile Ordering System
How TMOS worksTransaction Process FlowCustomer Experience Process Flow
How Tmos WorksTMOS means Text Mobile Ordering SystemTMOS uses a predefined syntax unique to each retailers product offering
– Example of syntax
XXXXX*X_XXXXX*X_XXXXX*X_XUnique Product CodeSpace indicating new order request*+ number 1-9 indicates quantity requiredLast digit always indicates desired payment methodC = CashW = WingV = Visa (etc) TMOS can handle multiple orders in a single SMStransaction
Working Example : Customer wants to order pizza
Menu
TMOSCode
Item Description
Price
00001 Pizza Hawaiian $8.99
00002 Pizza Four Seasons
$9.99
00003 Pizza BBQ $8.99
00004 Drink Coke 1ltr $1.99
Example 1Customer order1 Hawaiian Pizza and pay by CODInput syntax 00001*1 C
Example 2Customer order1 Four Seasons, 2 BBQ, 1 btl Coke,
pays WingInput syntax00002*1_00003*2_00004*1_W(input wing acc no. and validations
key)
Step by Step : Business Process Flow1. Customer places an order to
retailer through TMOS2. TMOS receives order and
systematically informs the retailer and the payment account.
3. Transaction codes are generated and sent back to customer along with order confirmation in the form of a SMS receipt.
4. Payment is taken from payment account if applicable
5. Call Centre make call to customer to confirm address detail and time estimate to delivery of order.
6. Order is dispatched7. Payment is forwarded from
TMOS to Retailers account8. Process complete
Step by Step : Customer Experience
1. Customer views a menu2. Customer decides on purchase
and payment method3. Customer SMS to retailer via
TMOS4. Receipt is sent to Customer via
TMOS5. If mobile money is preferred
payment method account is debited
6. Call Centre confirms customer address
7. Delivery is made8. If COD customer pays at door
Why Retailers Want TMOS
TMOS offers a company competitive advantage over rivals with long term benefits, listed here are just a few of these:-
•Improved Service for Customer•Reduced business operations cost•Profitability•Reporting and Analysis•Turn Key Solution
Improved Service for Customer
•No wait time for customers•No dropped calls•Reduced cost for customer to place order•SMS receipt•Customer transaction history•Prioritize staff based on customer need such as language.•Offer payment service
Reduced business operations cost
•Reduce time taken on each call•Spread the load during peak operation times•Reallocate staff •Improve accuracy of orders taken
Profitability
•Up selling, message on SMS reciept•Improved service = repeat business•100% call responded to in timely manner
Reporting and Analysis
•Standard reports •Statistical breakdown analysis•Company specific reports•Improved product offering
Turn Key Solution
•Call Centre•Outsourcing•Peak time call handling•Business analysis•Expand operation hours 24/7 – 365•Multilingual higher skilled staff •Operation cost reduction