Date post: | 23-Jan-2018 |
Category: |
Business |
Upload: | service-autopilot |
View: | 361 times |
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As a business owner, everyone and
their brother is coming to you and
asking you to do something.
• Can you donate to this charity golf
tournament?
• Can you hire my teenage son?
• Can you give me a raise?
• Can you sponsor this or sign up for that?
• Can I pick your brain about something?
Before you say yes, ask yourself if
this is truly a wise use of your time or
if you’re choosing the easy way out.
Remember that every time you
say yes to something, you are
saying no to something else.
• Yes, I'll do all that work for $40 - then
you're saying no to getting another job in
that extra time you spend on the original
house and making double the money.
• Yes, I'll sponsor a hole at the charity golf
tournament - you're saying no to spending
that marketing money on something you
know brings in a good ROI.
If your teams are maxed
out, or not fully trained, you
might have to say no or put
a prospect on a waiting list.
Saying no is not selfish. If you say yes too often, you
don't have time to do what you've promised to do.
You simply aren't honoring your existing obligations
with your best efforts.
Field service owners are used to
“Doing It Themselves.”
What other beliefs are holding your business back?
Our tendency is to
simply rush in and do a
task rather than go
Why are you still doing $10/hour work?
through the time
to explain it and
delegate it to
someone else.
You need to learn to say no when someone
asks you to do something that another
person in the company could do.
Not only does this free
you up to work on
those things that bring
in the most money, but
it also allows others to
develop new skills and
experience.
Why you need to get yourself out of the field!
You also don't get a chance to try new things
if you're always working on the business
because you don't have any time to spare.
Most of us feel very awkward
and uncomfortable when we
have to tell someone NO, and if
we don't do it in the right way, we
can unintentionally offend.
Don't procrastinate.
While it is OK to sleep
on your decision,
waiting too long just
builds up tension and
makes the situation
worse.
Be respectful. Giving a short
description or story of your
situation sometimes helps to
explain why you are saying NO.
Choose your
words carefully.
This is part of
being respectful,
but the language
matters,
especially in an
email where the
tone doesn't
convey.
Communicate in the medium
of your choice.
Face to face is always best
where the person can see
and hear you. Phone is
next best where at least
they can hear your tone of
voice and inflections.
Email/text should be your last
choice, as it is most prone
to misunderstandings.
Be clear when
stating your No.
Don't waffle
around.
"No, I cannot
attend your
event because I
will be out of
town that
weekend.”
Provide an alternative
if you have one. If you
can help in the future,
at a different time, or
can send someone
else or money to
help, let them know.
Write down your response
and think on it first.
If you think your response is going to
be at all controversial, let someone
else look it over before sending. Sleep
on it and review to make sure you
are still being respectful.
Be ready to repeat.
Sometimes the person asking for
your help is persistent. You need to
stand firm and repeat your no until
they get the message.
When considering whether to
say yes to something, keep in
mind the vision you have for
your business.
If this doesn't move towards that
vision in some way, the best
answer is usually to say no.
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