220
Date: 23 NOVEMBER 1999
NORTH LANARKSHIRE COUNCIL
Ref: GW/MR/8
To: HOUSING & PROPERTY I Subject: QUARTERLY PERFORMANCE SERVICES COMMITTEE
From: DIRECTOR OF HOUSING & PROPERTY SERVICES
REVIEW 1 July 1999 - 30 September 1999
* I attach for Committee’s information and consideration as appropriate a copy of the above report.
G Whitefield Director of Housing and Property Services
Quarter.doc
221
- ..............................................................................................
LAN AR KS H I RE .......................... -...-...-...- ...-... - ...-.. - ........ .-...-...-...-...-...-...
Quarterly Performance Review
1st July - 30th September 1999
Housing & Property Services Department
222
CONTENTS PAGE
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
Rent Arrears
Housing Benefits
Void Properties
Waiting Lists
Homeless Persons
Repairs and Maintenance
Staffing & Establishment
Home Contents Insurance
Rent Collection
HRA Capital Programme
House Sales
Non - HRA - Improvement Grants
Housing Income Control
Estate Management
Customer Care
Housing Stock
10
15
17
22
24
25
26
27
28
29
30
31
32
223
District
\ORTi-i CENTRAL SOUTH N.L.C.
I
Total KO. Tenants 96 Annual % Annual Net In Arrears Gross Debit Rent Debit
-_I v ?2 7 - > 2917,m 2,ws _.I 1.
1,029 Y27 6,560 3.29 8.51 1,175,992 8,783 2.48 I 5.63 2,497,390 17,541 2.79 6.62
1. RENT ARREARS
1.1 OPERATIONAL OBJECTIVE - To minimise rent arrears
1.2 PERFORMANCE INDICATORS
Cumulative current arrears as 9’0 of annual gross rent debit
NLC Actual Performance Target 1999/2000 Accounts C o m i s s ion Performance Target
Cumulative current arrears as YO of anntial net rent debit
NLC Actual Performance Target 1999/2000 Accounts Commission Aduevable Target
2.79% 2.1010
2.0% - 8.O”ib
6.62% 4.5% 70/6
1.4 TRENDSBACKGROUND INFORMATION
1.4.1 CURRENT TENANT ARREARS
960000 -
880000 - 800000 -
720000 - 540000 - - 2 560000 -
i 480000 -
‘ 320000 7
240000 -\> Q
160000 -
80000 - 0
JUl-Sep 98 Oci-Dec 98 Jan-Mar 99 Apr-Jun S9 Jul-Sep 99
224 2
District Centra I
1280000 - 1200000 -
880000 - 800000 - 720000 7 643000 - 560000 - 480000 - 400000 - 320000 - 240000 - :60000 -
80000 - 0
Jul-Sep 98 Oct-Dec 98 Jan-Mar 99 Apr-Jun 99 Jut-Sep 99
District South
1360000 - 1280000 - 1200000 - 1120000 - 1040000 - 960000 -
800000 - 640000 720000 880000 - - 2 560000 - 480000 - 400000 - 320000 - 240000 - 160000 - 80000 -
0 JuI-Sep 98 at-k 98 Jan-Mar 99 Apr-Jun 99 Jul-Sep 99
225 3
North Lanarkshire Council
I
3000000 - 2800000 - 2600000 - 2400000
- $ 1800000 - 2 1600000- I cn g 1400000 - 2 1200000- 2 1000000 -
800000 - 600000 - 400000 - 200000 -
0 Jul-Sep 98 OctDec 98 Jan-Mar 99 Apr-Jun 99 Jul-Sep 99
Current Tenant Arrears Performance Target 1999/2000 = f1.75m
Arrears figures at the end of June are unusually hgh, as can be the case at the beginning of the financial year. However the rent arrears have dropped from f2.72m (Quarter 1) to f2.19m (Quarter 2).
High priority continues to be afforded to tlus task w i t h each of the area housing offices to further reduce arrears le\Tel before the end of the financial year.
226
1.4.2 NO. OF TENANTS IN ARREARS
District Sorth
8000 / 7000 /
5 6 0 0 0 ~ : a 5000 E .- 2 4000
- Jul-Sep 98 03-Cec 98 Jan-Mar 99 Apr-Jun 99 Jul-Sep 99
District Central
e 2 a
- 0 0 z
8 0 0 0
7 0 0 0
6 0 0 0
5 0 0 0
4 0 0 0
3 0 0 0
2 0 0 0
1 0 0 0
0
~
District South
Jui-Sep 98 Jan-Mar 9 9 A p r - J u n 99 Jul -Sep 99
- 0 0 z
I GO00
9000
8000
7000
6000
5000
C00C
X00
2300
1300
0 Jul-Sep 98 OcI-DeC 98 Jan-Mar 99 Apr-Jun 99 Jul-Sep 99
227 5
s 0 RT H 167.704 i 1.'3,-523 161,395
North Lanarkshire Council
lt37,j;O 1
22000
20000
18000
16000
14000
12000
10000
8000
6000
4000
2000
0 JuCSep 98 at-Dec 98 Jan-Mar 99 Apr-Jun 99 Jul-Sep 99
C EXTRA1 SOUTH N.L.C.
1.4.3 FORMER TENANT ARREARS NLC Target 1998/1999 - €4457,000 NLC Target 199912000 - €450,000
472,-50s 429,62 1 4 75,4 5 9 482,680 461,063 411,563 442,097 584,840
1 , l O 1,275 1,001,709 1,078,95 1 1,255,321 J
~ Reminder 1 1 Reminder 2
i Reminder 3 Notice Of Proceedings
1,033 3,0?0 5,235 9,343 160 499 732 1,397
1,743 3,409 4!4 ! ,252 i 8 S !,60 1 2,484 4,373
1.4.4 POSITION AT 30.9.99 - NORTH LANARKSHIRE COUNCIL
I Average arrears value per house ! f50.25 1 i Average arrears value per tenant in arrears j f 142.38 I 0
* 1.4.5 RENT ARREARS LETTERS ISSUED 01.07.99 - 30.09.99
I NLC I 1 District 1 District 1 ?;:it North Central
6
Performance District North
Totill i\.ikhir Apys
Standards , >,
New Applications go';;, 694
Additional Info 1 [)():;L 33s (99iOO Target 9896) Review i IJJ";,, 434 (99iOO Target 95oi0)
(99 /00 Target 98%)
228
2.
2.1
2.2
2.2.1
(0
(ii)
(iii)
District Central I District South N.L.C.
f 0 Total /O Total YO Total Tit'iihin Apps w i t h Apps within Xpps
2 7 ya 2,208 %?o 2,166 464'0 5,068
,i 1. '!:h A 9 66Yo 1,464 69'16 2,301
36% 1,005 6746 1,436 61% 2,873
0' 11:
I
I
HOUSING BENEFITS
OPERATIONAL OBJECTIVE - To maximise housing benefit take up
PERFORMANCE INDICATORS
STANDARDS 1999/2000
New Applications - all fully completed new applications will be processed in 5 working days
Additional Information - if new applications are incomplete and require further information ths will be requested in 5 working days
Review - all completed renewal claims to be processed witlun 10 working days
Performance Standards
Xew Applications (99iOO Target 98%) Additional MO (99/00 Target 9290) Review (99/00 Target 95010)
Council Tenants
N.L.C Total 943 within SS4 4396
67?0 360
790
~
1 ! 3 3 '10
1 --
0 i - _
Private Tenants - Applications are no longer separated by district
'.rivaze lan2lords a l s o i z d i c a t e d :?.lac c t e y warited ou tsca r -d ing c la ixs assessed b e f o r e ,r,ey wo-ld Lec p rope r t i e s t o new t e c a x t s . I f this ?-ad xo t been agreed :?-eFL :?-ere ay LaCve bee> ar. ixpac t o r :he homeless s e r v i c e . c.
e - - -
2.2.2 PERCENTAGE OF HOUSEHOLDS IN RECEIPT OF HB BY DISTRICT (30.09.99)
70
e 50
m = CO
30
0,
5 50
.L 0
- 8 20
&? '0
Q, K
0 Dstrct North Cstrct Central k s : r i c t South
229
Gross administration cost per case NLC Target 1999/2000 70 of HB applications processed in 14 days
7
f36.94 f33.68 70'h
2.2.3 ACCOUNTS COMMISSION INDICATORS
2.3 TRENDS/BACKGROUND INFORMATION
2.3.1 HOUSING BENEFIT CASELOAD (PUBLIC SECTOR)
North Lanarkshire Council
, 35000
30000
25000
20000
15000
10000
5000
I? " Jul-Sep 98 Oct-Dec 98 Jan-Mar 99 Apr-Jun 99 JuCSep 99
2.3.2 HOUSING BENEFIT CASELOAD (PRIVATE SECTOR)
North Lanarkshire Council -
5000
4000
3000
2coo
1000
0 Jtil-Sep 98 Oct-Dec 98 Jan-Mar 99 Apr-Jun 99 Jui-Sep 99
, . . Ser-eir'its performarce had decl i r_ed due t o problens WIZT: =.-.,e T-ex . - . compcLer systep. p a r t i c c l a r l y i n Quarter 1 ( A p r - 2 ~ 9 9 ) . x e t i n so7.e a r eas , bu: performance f o r QLar:er 2 (ZLl-Seg 9 9 ) ?-as improved cozgared :o lasz qdarcer.
Targezs are s t i -1 not 5eiF.g
m h ;*.e i n t r o & ~ c z i o n of t h e new systew rernaizs a t.og p r i o r i t y azd resources will c o ~ t i n u e z o be deployed t o minimise further Cisr~ptior, t o :he s e r v i c e .
230
District Total Allocations '/' 4 - 6 weeks
NORTH 111 2s" 3
CENTRAL 313 - / 0
SOUTH 528 29% N.L.C. 955 28.1 o/o
7 "0
8
YO Over 6 Weeks
11.3"o 33% 3 6 '/o
32.196
3. VOID PROPERTIES
NORTH CENTRAL
3.1 OPERATIONAL OBJECTIVE - To minimise void periods
Projection 74,943 0.69
6 0 6 3 6 1.94
3.2 PERFORMANCE INDICATORS
SOUTH N.L.C.
3.2.1 '/o OF STOCK VACANT
1,013,171 2.13 1,691,925 1.89
NLC NLC Target 1999/2000 Scottish Office Limit
3.2.2 VOIDS AS A To OF TOTAL STOCK BY DISTRICT - 30.09.99
1.95% 1.55% 2.5%
1
District North District Central District South
3.2.3 '/o OF ALLOCATIONS IN EXCESS OF 6 WEEKS FROM DATE OF TERMINATION 01.07.99 - 30.09.99
Syscer dox--tirr?e ar.6 goor pe r fo rmazce 35 C o n s ~ r . x ~ l o z Serv i ces rneazs that vold g e r i c d s a r e hiaher. X:?-ough t a r g e t s a r e sti-- r o z bei;lg y.ez, t ' re ge r fo rxance c o q a r e d zo l a sz q a a r t e r has ir.pro-Jec.
- -
3.2.4 RENT LOSS DUE TO VOIDS AS YO OF RENT DUE YEAR TO DATE - ACCOUNTS COMMISSION PERFORMAKCE INDICATOR
23 1 9
Band
0
District North District Central District South N.L.C.
10. I I \Cl I OO No. I 46 No. I 70
3.2.5
3.3
3.3.1
2 - 4 Lveeks 4 - 6 weeks > 6 weeks
TIME TAKEN TO RELET HOUSES - 01.07.99 - 30.09.99 ACCOUNTS COMMISSION PERFORMANCE INDICATOR
57 3s.200 1 2 23"o 135 2 5 9/0 262 27.4%
1 3 1 1 . 5 " ~ 104 1 3.' 0 190 36% 307 32.1%
-- 31 ?A'',. 27"" 152 29% 268 28.14'0
?.-o
District I THIS PERIOD I 1999/00 I I
BUDGETARY CONTROL INFORMATION
Period
RENT LOSS BUDGETARY CONTROL
Actual I Variance I Annual I Projected I Variance I Estimate Estimate
S 0 RTH 21,795 24,456 -2,661 57,179 91,730 -5,551 I CENTRAL SOUTH N.L.C.
3.4 TRENDS/BACKGROUND INFORMATION
125,903 159,536 -33,683 1 303,613 637,543 -133,930 213,210 290,026 -76,816 852,838 1,144,072 -291,234 4 360,908 474,068 -113,160 1,443,630 1,924,345 -480,713 I
3.4.1 TERMISATIONS AND ALLOCATIONS (NORTH LANARKSHIRE)
i 200
1 coo
800
600
400
2 00
0
0 Allocations
~ f i Terrrinations
Jul-Sep 98 03-Cec 98 Jan-Mar 99 Aip-JUn 99 Jul-Sep 99
I . iieducizg void rent loss is a rnajor priorizy. Lzpkasis coritini;es to be placed 3r, grocessing voids as qxic:kly as possible ir, order zo aligr. expenditure w i t h previously agreed budgets.
10
Performance Standard
Termination (Target 99/00 - 100'30) Succession to Tenancy (Target 99/00 - 100%) Transfer of Tenancy (Target 99/00 - 100%) Written Allocation
WAITING LISTS
District Sorth District Central District South N.L.C.
?,i> ~ I I Total ')o in Total 70 in Total / O m Total ~
target target target target I
99?.; 128 9 9 1.; 2s 1 9970 349 9994 738 j
~
01 .
- 1 OO".;, 7 9S0h 43 1009~0 19 9 9 010 67
90';;" 24 100'1.; 66 960/b 90 97% 180 I
360,i, 529 1 00YL 190 9 8910 1,268 98?0 2,287 I
OPEMTIONAL OBJECTIVE - To efficiently operate the council allocation policy
(Target 99/00 - 98%) Visit New Applicants (Target 99/00 - 93%)
*
PERFORMANCE INDICATORS
90'70 1,135 1.0040 L/ - 87% 883 -3
STANDARDS 1999/2000
Termination Notice - all written notices to terminate tenancies will be responded to in 5 working days
Succession to Tenancy - all investigations will be undertaken and a decision for requests for succession to tenancy given in 10 days
Transfer of Tenancy - a decision will be given on a tenant application for transfer within 15 days
Written Allocation Enquiries - all written allocation enquiries from waiting list applicants will be responded to in 10 working days
Visits New Applicants - all new applicants who have submitted an application form will be visited in 10 working days
233 I !
4.3 TRENDS/BACKGROUND INFORiMAnON
4.3.1 NO. O N WAITING LIST BY DISTRICT AS AT 30.09.99
/
District North (5,181) b t r i c t Central (2,947) Distrlct South (10,236)
4.3.2 BY APPLICANT TYPE -4s AT 30.09.99
Moodiesburn
Msdical(65)
LhderiOver CCC (248)
Trarsfer (237)
Otner (4)
Non Sat dLess (548)
0 500 1000 1500 2000 2500 3000
No. On Waiting List
Kilsyth
Other (: 37)
Cw ner Occupier (1 60)
Non 3s: Wiess (1642)
MedSheltered (453)
0 500 1000 1500 2000 2500 3000 3500
ND On Waiting List
234
District Centra I
HiLess sub tnt (1,831)
Trans ex flats (553)
Medical (1 57)
Mder occupied (231)
&er crow ded (1 75)
i
0 500 1000 1500 2000
No On Waiting List
District South
Other Dst (9 )
Scot Homes (362)
Sub Tnt (3,930)
Trans (3,920)
Cw n Occ (719)
Other (925)
0 500 1000 1500 2000 2500 3000 3500 4000
No on Waiting List
235 13
4.3.3 WAITING LIST TRENDS 01.07.99 - 30.09.99 (a) District North
7000 -
6000 -
1000 - 0
Jul-Sep 98 03-Cec 98 Jan-Mir 99 Apr-Jun 99 Jul-Sep 99
(b) District Central
8000 - 7000 -
L. 6000
a 5000 - v)
.J
E
- - L. s 4000; - I
3000 - I - rn 0 z 2000 -
1000 - 0
Jul-Sep 98 Oct-Dec 98 Jan-Mar 99 Apr-Jcin 99 Jul-Sep 99
e (c) District South
11000 - iO000, I a - - w 9000 - -
5 aooo - - < 7000 -
3 5000 - 0 4000 - 0 z 3000 -
2000 - 1000 -
C E - 6000 - c
0 Jul-Sep 98 et-Cec 98 Jan-Wr 99 Arp-Jun 99 Jul- Sep 99
236
(d) North Lanarkshire Council
~
20000 T I
18000 A I -
I 16000 - G 14000 - 2 g 12000 -
1 - w z loooo - 5 8000 - 0 z 6000 -
4000 - I 2000 -
I
o 1 Jul-Sep 98 a t - C e C 98 Jan-k r 99 Arp-Jun 99 Jul-Sep 99
237
Standard District Sorth District Central
Total c . Total 5vi t'. , \ 1 n :
Applicant i ? L > ' 'L .11 s9 (<y 1.37 (Target 99/00 - 990'0)
(Target 99/00 - 9096)
l!
~ \ . i thiil
- Applicant housed 5(]"& .ig IOC"': i
15 HOMELESS PERSONS
District South N.L.C
O?! Total '30 Total within w i t h 8236 200 73% 126
43 1 73% 100 77?0
OPERATIONAL OBJECTIVE - To deal with homeless applicants in accordance with Scottish Office guidance and legislative provisions
Accommodation
LA Furnished (NLC Target 99/00 - 55 davs) B & B
0
PERFORMANCE INDICATORS
Number of FamiliesIAverage Length of Stay
District District District N.L.C North Central South
4 221 99 225 140 dzys 76 da),s 77 days 77 days
0 0 2 2
HOUSING STANDARDS 1999/2000
(NLC Target 99/00 - 9 davs)
(NLC Target 99# 00 - 53 davs) LA Un-Furnished
Applicant Investigation - all investigations concerning an applicant made under the Housing Act 1987 - Homeless provision will be completed in 28 days
E d a y s 1 15 days
119 days 1 119days 0 0 4
Applicant Referrals - all applicants considered to be in priority need will be referred for or occupy temporary accommodation/bed and breakfast within 5 working days of homeless decision
Applicant Housed - applicants assessed as being in priority need to be provided with accommodation w i t h 3 months after the priorih homeless decision
Districts Central and North based on manual system District South based on MDIS computerised system
5.2.2 AVERAGE LENGTH OF STAY IN TEMPORARY ACCOMMODATION ACCOUNTS COMMISSION PERFORMANCE INDICATOR
District figures are based on families who have left accommodation during the quarter. NLC figures are based on families in accommodation at the end of the quarter.
238 16
5.3 TRENDS/BACKGROUND INFORMATION
5.3.1 QUARTERLY CASELOAD - NLC
600
500
400
300
200
100
0 Jui-Sep 98 at-Dec 98 Jan-Mar 99 Apr-Jun 99 JuCSep 99
5.3.2 APPLICANTS HOUSED UNDER THE ACT - NLC
i 20
100
80
60
40
20
Jul-Sep 98 O c t - b C 98 Jan-Mar 99 Apr-Jun 99 Jul-Sep 99
239 17
Noofjobs YO N o of YO in jobs
6. REPAIRS AND MAINTENANCE
Total Jobs Performance Target 99/00
6.1 OPERATIONAL OBJECTIVE - To effectively repair and maintain the council's housing stock utilising the available budget to maximise 'value for money'
r k g h t to Repair
5.2 PERFORMANCE INDICATORS
No of O/O No of Jobs outwith O/O Total Satisfactory Jobs timescale Jobs
3,459 l ooo /o 3,459
6.2.1 REPAIRS PERFORMANCE JULY - SEPTEMBER 1999 ACCOUNTS COMMISSION PERFORlMANCE INDICATORS (CATEGORY 1-4)
i Direct Issue Repairs XLC Target 99/00 - 45%
No of Direct Issue Repairs '/o of All Repairs Issued 55,569 I 4 0 010
I timescale outwith 1 Category 1 88% 2,137 12OIo 17,777 99%
The r e i a t i v e i y poor performance i n the first f i v e cacegories can Se explained by the changes and problems 5eir.g ewerie-ced by C o c s t r u c t i o n Services . P"ilough *A i. this problem conciZLes, the perfo-znance has s1iqh:ly improved co-zgared t o l a s t qdar te r .
6.3 BUDGETARY CONTROL INFORMATION
0 6.3.1 EMERGENCY REPAIRS COSTS - NLC
1200000 -,'
1000000
800000
600000
400000
200000
0 Jul-Sep 98 at -Cec 98 Jan-hbr 99 Apr-Jun 99 Jul-Sep 99
240
c , I
I
242 '0
c
244
DIVISION
7 STAFFING & ESTABLISHMENT
AREAOFFICY APPROVED ACTUAL VACANT VARIANCE LEAVERS LEAVERS
SECTION THIS YEAR TO PERIOD DATE
7.1 OPERATIONAL OBJECTIVE - To operate within the approved establishment and minimise the level of sickness absence.
North Kilsyth
Moodiesburn
Caretakers
7.2 PERFORMANCE INDICATORS
27 24 -3 -3 0 0 -
12 11 -1 -1 2
7 5 -2 -2 0
7.2.1 Establishment and Leavers as at September 1999
I I ' I
I
I I Coatbridge I 47 I 47 I 0 I 0 I 0 I 0.5
I I
I I 1
South
~~
Airdrie 47 46 -1 -1 0 0
Depot Clerks 6 6 0 0 0 0
Estate Caretakers 13 9 -4 -4 0 0
Concierge 68 68 0 0 0 1
Shqtts 14.5 13.5 -1 -1 1 1
Bellshill
Viewpark
Motherwell
Wishaw
~~~ ~~
26 24.5 -1.5 -1.5 0.5 1.5
11.5 11 -0.5 -0.5 0 0
34 31.5 -2.5 -2.5 1 1
38 35.5 -2.5 -2.5 1 - 3
Central Support
Forgewood 4 3 -1 -1 0
Estate Caretakers 41 39 -2 -2 1
Tower Caretakers 28 27 -1 -1 1 1
Tenancy Services 31 28.5 -2.5 -2.5 0 0 .
I ]Caretakers
Development
Property Services
Housing Finance & Client
Directorate
Wardem
I 1 5 1 9 1 ~~ ~
8 8 0 0 0 0
26 26 0 0 1 1
0 0 95 89 -6 -6 3 3
7 7 0 0 0 0
50 47.5 -2.5 -2.5 2 3
-6 I -6 l o l
1
TOTAL
0
Property - Staff 76 74 -2 -2 1 1
Property - Manual 3 3 0 0 0 0
735 693 4 2 -42 14.5 19
I I I
7.2.2 LOST "IiW THROUGH SICKNESS LEAVE TO: SEPTEMBER 1999 (rsk0439)
DIVISION AREA OFFICY SECTION
TOTAL NO TOTAL NO 0% (?'a LAST PERIOD OF MAN DAYS OF SICK DAYS
Uorth m y t h
Moodiesburn
1354 66 4.87 4.09
620 3 0.48 3.42
Caretakers
Coa tbridge
Airdrie
282 4 1.42 4.46
2707 162 5.98 8.14
2594 65 2.51 3.16 -
Depot Clerks
Estate Caretakers
338 21 6.21 6.53
508 53 10.43 4.05
south
Concierge 3835 315 9.00 10.64
Show 761 12 1.58 0.63
BeZLshill 1381 75 5.43 7.37
Viewpark
Motherwell
Wishaw
IDirectorate I 395 I 9 1 2.28 i 0.61 i
620 54 8.71 1.75
1777 57 3.21 3.59
2003 49 2.45 4.31
Forgewood
Estate Caretakers
Tower Caretakers
169 0 0.00 0.00
2200 24 1.09 1.38
1523 3 0.20 2.67
lentral Support Tenancy Services 1607 110 6.85 5.75
Caretakers 508 85 16.73 23.83
Development 451 16 3.55 3.04
Property Services
Housing Finance & Admin
1466 37 2.52 3.72
5020 497 9.90 8.19
~~
Wardens ~ ~
2679 84 3.14 6.06
'OTAL
Property - Staff 4259 38 0.89 2.49
Property - Manual 169 7 4.11 1.19
39226 1876 4.78 1 5.44
246
District Within Target % within Total apps
8. HOME CONTENTS INSURANCE
Performance Tareet 99/00
8.1 OPERATIONAL OBJECTIVE - To maximise the take ~p of the council's home contents insurance scheme
Sorth Central South TOTAL
8.2 PERFORMANCE INDICATORS
" 203 - l t ( J -jqo 0 1:: 7 961'o 113 9yJc 4i7 96*0 5 75 97'10 593 96%
1,191 9 8 YO 1,213 96%
8.2.1 STANDARDS 1999/2000
District Area Office Number on % of Tenants on Scheme Scheme
<< t 9, - 7 YWth K;iisC.:i1 " U - r
YlcodiesbLi m / i z .:9.30 - j -.
Er CDC $9 ~ i .36 1
(a) Home Contents Insurance - Applicants submitting completed application fonns will be notified of their acceptance onto the scheme and the weekly amount payable in 5 working days.
Cei:tra! Coatbridge S o r t h Coatbridge South
Airdrie Sortii Airdrie South
1 . 3 2 I 3 1.59 1.383 33 99 1.375 23.5.; 1,lSJ I i '9 7s
8.2.2 TENANTS ON COUNCIL SCHEME AT 30.09.99
NORTH LANARKSHIRE COUNCIL - PERFORMANCE TARGET 1999/2000 - 15,000
247 25
Payment Facility No of
9. RENT COLLECTION
% Performance
9.1 OPERATIONAL OBJECTIVE - To minimise the use of the expensive post office giro facility and increase the use of direct debit, standing orders and municipal banks
Post Office
Direct Debit I District office and mail
Standing Order Rent from Wages
9.2 SOURCE ANALYSIS - 30.09.99
Payments 1 Target 99/00 60,688 30.2 2 4 Oio 128,355 63.9 68'10 8,010 3.9 6 O/O 1,621 0.8 2% 2,498 1.2
District Within YO Outwith O/O Performance Target Target Target
1 ; Psi\. 1 ooo;, \:orth 3s 9or:\> -r - Li . o
Ceil tral 119 S4S" 23 l@%> 1009~0 south 222 9800 3 - 3q., 100OiO
r
- I
9.2.1 STANDARD 199912000
162.070 87.194 62.180 25.014
9.3 BUDGETARY CONTROL INFORMATION
9.3.1 GIRO TFUNSACTION COSTS
2 6
HRA CXPlTAL PROGMMME : POSITION AT 12 SEPTEMBER 1999
W O M G LEGALLY SPEND TO
fOO0 fD00 fOOO PROGRAMME PROGRAMME* COMMITTED DATE
2 Muirhouse 620 365 305 3 Watlmg Street 65 65 62 I West Cnndedyke 200 4 5 Paterson Street 80 1
385 385 105 6 Petersbum 7 Rochsoles 60 8 Clarkston 300 115 1 9 Slkeside 350 2 10 Miru Programme 2,535 1,585 766
-- -_
-- 11 Heamg Ad-Hoc 1.855 1.855 6% 12 Heatmg 2,590 1,130 684 13 Insuianon Schemes 150 50 4 14 Tower Block Refurbishment 1,370 180 28 15 Wmdow/Door Replacement 2,070 1.250 275
17 ReRendenng 1.280 720 201 18 Major Repairs 1,240 805 328 19 Non-Tradinonal Houses 920 670 423 20 Defecave Pitched Roofs 3,015 2.320 1,364 21 Re-roofmg (Flat Roofs) etc 1,200 i ,ooO 3 12
4
6,107 2,870
23 Door Entry / CCTV 680 250 236 24 Rewiring 950 466 36 1
-
- 22 Shop Improvements 180 100
26 Specid Needs 27 Conversion - Sheltered Hsg 160 115 16 28 New Build - Sheltered Hsg 620 620 19 --__
65 15 1
Sub Total 65 15 1
1 - 3 1 Decentralisaaon 264 4 -
45 32 Retenuon Payments 185 185 - 33 Decoranon Allowances 405 390 142
34 Home Loans 50 50 35 Professional Fees 3,181 3,206 18
___- -
Sub Total 3,831 205
-
FINANCED BY: Borrowmg Consent / Capital Receipts CFCR 7.065 CIF 98/99 525 Slippage 3,326
Total 28.500
17,584
* As approved by Housing & Property Services Convniaee 1 September 1999
249 27
11.
11.1
11.2
11.3
11.3.1
11.4
11.1.1
HOUSE SALES
OPERATIONAL OBJECTIVE - To ensure house sales are processed within statutory timescales
ACCOUNTS COMMISSION PERFOR,MANCE INDICATOR - Average time taken to complete a sale from initial application - 176 days
Average time thus quarter - 157 days
BUDGETARY CONTROL INFORMATION
HOUSE SALES RECEIPTS 1999/2000
Capital Programme Target* f4.604m Actual to 30.6.99 fl.881m
* Net figures after deduction of 75% for debt repayment
TRENDSBACKGROUND IXFORMATION
9 0 Achieved 41%
NUMBER OF SALES - 01.07.99 - 30.09.99
2 r" 3
.c 0
220 200 180 160 140 120 100 80 60 40 20
0 Jul-Sep 38 C c t - k 98 Jan-Mar 99 Apr-Jun 99 Jul-Sep 39
b r t h
Central
South
11.4.2 APPLICATIONS NORTH LANARKSHIRE 01.07.99 - 30.09.99
Jul-Sep 98 Oct-Cec 98 An-Mar 99 Apr-Jun 99 Jul-Sep 99
250
District
28
Annual Spent During Committed ComrnittedSpent Estimate Quarter During To Date
€ f Quarter €
12 NON-HRA - IMPROVEMENT GRANTS
NLC
12.1 EXPENDITURE AS AT 30.09.99
f 1,219 199 273 897
L I I I I
251
29
I Annual
Estimate
13. HOUSING INCOME CONTROL
13.1 1999/2000 INCOME
YTD Estimate ' Ill3 Actual Variance
Housing Rents 1 89,965,000 1 45,342,853 Garage/Lock- 1 927,999 1 464,000
43,157,679 I (185,174) 503,269 39,269
252
14. ESTATE MANAGEMENT
Performance Standards District North District Central District South N.L.C
0 Total TOtZii (1 Tokl 36 Total / O
: i r i t h i n apos \vit+,in ~ p p s within apps witlun apps O/
Mutual Exchanges 1 0O0" -- 71 100 ?, 0 11 100'70 101 100% 134 (99/00 Target - 9970)
(99/00 Target - 9940) Sub Letting 6p;; 3 100" 0 1 100% 3 86% 7
1
30
Lodgers
Conducting A Business (99/00 Target - 99"/0)
(99/00 Target - 100?/b) House Sales Enq (99/00 Target - 999.6) Alterations & Improvements (99/00 Target - 10090) ,
14.1 OPERATIONAL OBJECTIVE - Maintain and enhance a pleasant, peaceful environment which improves the quality of life for all members of the local community
4 / 'i [J(?:;,b f 100%
loci; !> 3 1000~0 - 7 1009b 4
31':o 98 99'" 363 9890 212 987'0 673
?)7",;; 61 100'0 732 964b 180 98Yo 533
14.2 STANDARDS 1999/2000
Decrees obtained hiumber enforced Reason for Eviction
(a) Mutual Exchanges - all investigations required for a mutual exchange to be complete and decision given to e x c h a n p g requests in 20 days
6 76 11,; 1,121 - 3 12 15 32
S :enL d r r e 3 x 1 Ren: '?nears Rent arrears 30 rent arrears
(b) Sub-Letting - decision on tenant requests to sublet their tenancy given in 13 days
(c) Lodgers - decision on request for tenants to take in lodgers to be given in 15 days
(d) Conducting a Business - request to conduct a business from a council house to be decided upon in 15 days
(e) House Sales Enquiries - all house sale enquiries, including feu superiors requests and requests to check house sales plans to be undertaken in 10 days
(t? Alterations and Improvements - decisions will be given in 15 working days
14.3 EVICTIONS
I i 1 District Sor th District 1 District South NLC I Central
1 illegal occupancy 1 breach of tenancy I
1 ComDlaints resuonded to in 20 davs I 29 I
Performance Standard District North District Central District South
C.$zi : -L Total ‘%In Total O b h Total
General ‘ j - i s . , 1,110 98”b 5,942 97Y0 10,469 Correspondence (99iOO Target - 100%) Office Counter U’,,’ i’,. S,36S lOC% 21,907 1004b . 36,560 Enquiries (99/00 Target - 100%) Anti-Social Complaints 92.’ - I 67 ‘)y;; S9 9-14’0 232 (99/00 Target - l00Y0)
Txce! So Target So Target N o
15. CUSTOMER CARE
15.1
15.2.1 STANDARDS 1999/2000
OPERATIONAL OBJECTIVE - To provide a responsive and efficient housing service
NLC
%In Total
97% 18,521 Target No
1009% 66,835
95’30 388
General Correspondence - Ail general correspondence responded to in 10 working days
Categorv
Office Counter Enquiries - All customers waiting at public reception will be initially seen in 10 minutes
Number
Anti-Social Complaint - All first contacts to complainants to be made in 3 days
ComDlaints received 33
15.2.2 COMPLAINTS MONITORING 01.07.99 - 30.09.99
Complaints still witiun response time Complaints outwith response time 4
Repairs Allocations Rent Accoun tine
I Number of Appeals I I
Number O/O
15 46Yo 4 1290 2 6 To
NORTH LANARKSHIRE COUNCIL - PERFORMANCE TARGET 1999/2000 - looo/
Estate Management 11 33% Reception Area 1 3 ‘/o
254
1 2 3
16. HOUSING STOCK
16.1 BY APARTMENT SIZE - 30.09.99
.;9 153 170 372 1,394 2,414 3,820 7328 2,630 8,694 14,324 25,648
I NLCTotal I 1 District sort11 District 1 District South I Apt Size I Central
I 5 26.5 679 598 1,542 I 4 I 1,561 I 5,446 I 7.550 1 14.557 I
6 I 40 7 1 8
2 8 50 1
1 1
I I 1 i I 1 3,830 17,398 26,471 49,699
16.2 STOCK QUARTERLY TREND (AFTER SALES, DISPOSALS)
Jul-Sep 98 Cct-Dec 98 J a n - k r 99 Apr-Jun 99 Jul-Sep 99
TOTAL HOUSING STOCK AT 30.09.99 - 49,699 properties