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“To link accessible responsive transportation with community needs”
I&R In The World of Community-Based Transportation
Cora Potter, Service SpecialistMike Mullins, Mobility Manager
Who is Ride Connection…
To link accessible responsive transportation with community needs.
Who is Ride Connection…
To create independence and community connections through the gift of mobility.
History• Started as a TriMet special program - 1986• Incorporated as Volunteer Transportation Inc.
(VTI) – 1988• Changed name to Ride Connection – 1999
Who is Ride Connection…
Customers• Older adults • People with disabilities• Rural general public• Rural low income job
seekers/wage earners
Who Ride Connection Serves…
• Centralized Information & Referral• Community Transportation Services• Service Partner Support• Creation and Implementation of Innovative
Transportation Solutions• Direct Service
How Ride Connection Serves…
Coordination and support of community transportation services. These services include:
• Door-to-door service• Community shuttles• General Public• Job Access• Shared vehicle program• Retired vehicle program• Innovative transportation solutions• Client based services
Community Transportation Services
• Resource development and coordinated funding application process
• Contract compliance, administration, technical assistance and reporting
• Service Coordination• Training and Staff Development• Centralized call center services and scheduling
support
Service Partner Support
• New service based on customer needs Travel Coaching Assessment tool Rideboards Expansion of shared vehicle program Expand neighborhood shuttles Rider Clubs Fare assistance program Ride Together (Mileage Reimbursement Program)
Creation and Implementation of Innovative Transportation Solutions
• Regional transportation efficiencies Regional Transportation Coordinating Council Legislative work Travel Coaching RideWise Travel Training• Coordination with LIFT and OMAP programs
Creation and Implementation of Innovative Transportation Solutions
• Travel Coaching• Worklink • RideWise Travel Training• East County U-Ride• Clark County U-Ride
Direct Service
Coordinated comprehensive approach to enhance
independent mobility• Primary regional information and referral hub• Travel Coaching – assessing the needs, abilities
and goals of each new customer• Able to coordinate transportation services with
multiple programs and providers, including public transit
• Provides a reliable and consistent customer service experience
Specialized Information and Referral
Specialized Information and Referral
Specialized Information and Referral
Travel Coaching Assessments
Travel Coaching Concept
Specialized I&R•Modeled after an existing options counseling model at Great Lynn Senior Services (GLSS)•New customers calling the 503.226.0700 line are place into a queue for a travel coaching session•Customers are called within 24-48 hours of the original inquiry. Most often, we’re calling them back the same day.•Travel Coaches are able to frame the assessment conversation and educate customers about the whole range of transportation options•Travel Coaches assess individual ability level, mobility goals, available resources, proximity to transit, as well any other barriers that might be present.
Travel Coaching Concept
• The assessment process concludes with recommendations, but the final decision rests with the customer.
• All information is recorded and tracked in the WiseGuide, our new web-based information management system.
Travel Coaching Concept
Travel Coaching Concept
• How we began• Funding • Program Development• A Guide to Travel Training
• Shift in paradigm
RideWise
• Consumer education & fixed route familiarization• Group travel training • Rider clubs • Ride ambassador program• One-on-one travel training• Ongoing support & training for agency professionals
A Guide to Travel Training Group presentations or assistance w/group trips In-service for teachers & staff Pass program
RideWise
• Initial interview (Specialized I&R) - to determine ability level• Barrier analysis- to determine if the route is accessible for the
individual• Instructional plan and goal setting - to establish goals of
independence and plan for implementation• Field training – a process of, modeling skills, prompting, monitoring
and fading, observing and shadowing.• Final evaluation – to evaluate 100% proficiency in each skill identified
in the initial intake• Post training follow-up – to ensure that independent travel is
occurring• Re-training (if applicable) – to assist in new routes or problem solve
solutions to barriers in existing routes
One-on-one Travel Training
• Travel Training Intake • Travel Training Consent Form / Release of Information
Authorization• Environmental Barrier Analysis • Individualized Travel Training Plan• Evaluation of Travel Skills• Travel Training Final Evaluation• Follow up Evaluation - 3 and 6 months• Database
Documentation
Wrap-up
Q&A