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To make our customer’s lives easier by providing more than just parking.
AGTA Meeting March 2012
Partnering for Robust, Healthy, Growing, Airports
Susan KaneChief Operating Officer Park ‘N Fly
To make our customer’s lives easier by providing more than just parking.
Airport Ground Transportation and Off Airport Parking: What We Share
Common Ecosystemo Government/
Regulatoryo Local businesseso Economyo Environmento Community
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Common Customer Focuso Priority on
Safety/Securityo Deliver Outstanding
Experienceo Provide Value and
Optionso Convenience
To make our customer’s lives easier by providing more than just parking.
Airport Ground Transportation and Off Airport Parking: What We Share
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To make our customer’s lives easier by providing more than just parking.
Airport Ground Transportation and Off Airport Parking: What We Share
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Robust Healthy Airport Economy
Robust Healthy Airport Economy
Robust Healthy Airport Economy
To make our customer’s lives easier by providing more than just parking.
Why Partner Together?
Additional Customer
Choice
Removes Congestion
and Pollution
On Demand (and no cost)
Capacity Expansion
Enhanced Customer
Experience (Associated with Your Airport)
Fellow Members
and Employers of the Shared Community
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Off Airport Parking
To make our customer’s lives easier by providing more than just parking.
Building Partnerships
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To make our customer’s lives easier by providing more than just parking.
Building Partnerships
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To make our customer’s lives easier by providing more than just parking.
How to Partner
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To make our customer’s lives easier by providing more than just parking.
How to Partner
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To make our customer’s lives easier by providing more than just parking.
Building PartnershipsToward a Common Purpose
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To make our customer’s lives easier by providing more than just parking.
Open Communication: How We See Ourselves
•Not competitively bid•No Transactions on Airport•Tax Payer, Bond Funder•Specialists: able to focus on one small segment of airport services•Extensive marketing costs•Able to leverage core strengths in addition to airport parking•Free/open competition drives innovation and Customer experience
Independent
Business; Not a
concession
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To make our customer’s lives easier by providing more than just parking.
Open Communication: How We See Ourselves
•Fuel Costs•Fleet Costs (AFV needs)•Travel Decrease Post 2008 (survive ‘till airport needs us again)•As Travel rebounds need to make delayed capex spend•Private- no government support or spending•Costs not linear with decreased customer traffic•Increased competition from hotels and online aggregators
Fighting through Tough
Economic Times
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To make our customer’s lives easier by providing more than just parking.
Open Communication: How We See Ourselves
•Follow rules•Pay Fair Fees•Provide special services for airport employees•Continually improve airport customer experience•Good neighbors/corporate citizens
Full Supporter of robust, vibrant, growing Airports
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To make our customer’s lives easier by providing more than just parking.
What is Fair Anyway?- Credibility
• “Everyone else is doing It”• Cost Recovery and Future Growth Planning
Not Arbitrary or Capricious
• Evansville test: fair approximation of use, non-discriminatory, Not excessive
• Rational Basis review- equal protection, deprivation of propertyFair and Equitable
• Respect customer choice• Pass through suggestions
Mindful of the Customer
• Average creep• Selective Comparisons• Because I can
Understanding the Impact of “Average”
• Share the information- Both WaysBalanced -needs of the airport & the businesses
• Parker Immunity Doctrine• Disparate Treatment
Not Anti-Competitive
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To make our customer’s lives easier by providing more than just parking.
Trust Required for a Working Partnership
Share what is happening at
the airport
Ask how we can make a
positive impact to the
airport
Make everyone full
partners in the success of the
airport
Listen for the win-win
It takes time to do it
together but its worth it!
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To make our customer’s lives easier by providing more than just parking.
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