TO MANAGE

среда, 1 апреля 15 г.

MEANING

Manage - to have a control of, to take care of and make decisions about

Manager - is an individual, who is in charge of a certain group of tasks or a certain subset of a company

среда, 1 апреля 15 г.

TIME

70% of all your feedback was about time. No time to do everything, no time to rest

to clean, etc

среда, 1 апреля 15 г.

WHAT TO DO

• Plan

• Prioritize

• Schedule time for interruptions

• Think about result of every task

• Refocus

• Remember, that you can’t get everything

среда, 1 апреля 15 г.

WHAT TO READ

• 7 habbits of higly effective people. Stephen R. Covey

• Eat that frog. Brian Tracey

• 168 Hours: You have more time than you think. Laura Vanderkam

среда, 1 апреля 15 г.

DELEGATION

Sharing and transfer of authority and the accociated responsibility from an employer

or superior to an employee or subordinate

среда, 1 апреля 15 г.

WHAT TO DO

• Choose task and the best person

• Give clear assignment

• Set deadline and follow-up system

• Give public and written credit

• Delegate responsibility and authority

среда, 1 апреля 15 г.

TO READ

• Busy manager’s guide to delegation. Richard A. Luecke

• The Snowball. Warren Buffet

• Getting things done: the Art of Stress-Free Productivity. David Allen

среда, 1 апреля 15 г.

MOTIVATION

Stimulate desire and energy in people to be continually interested and

commited to a job

среда, 1 апреля 15 г.

WHAT TO DO

• Align individual economic interests with company performance

• Take a genuine interest in the future path of employee

• Make a plan and chase the progress

• Reward

среда, 1 апреля 15 г.

TO READ

• A better place to work. Adolf Haasan

• Bringing out the best of people how to apply the astonishing power of pos. Aubrey Daniels

• Getting employees to fall in love with your company. Jim Harris

среда, 1 апреля 15 г.

CLIENT SERVICE

Make your client happy, make him want to come back.

Beauty business is the battle of service

среда, 1 апреля 15 г.

WHAT TO DO

• Obsess over the beginning and ending of the customer interaction

• Do the hustle

• Be memorrably good

• Learn to apologize

среда, 1 апреля 15 г.

TO READ

• Delivering happiness. Tony Hsiesh

• Service as a competitive advantage. John Shoul

• What is the secret: To provide a world-class Customer experience by John R. DiJulius

среда, 1 апреля 15 г.

CONFLICT MANAGEMENT

Is the process of limiting negative aspects of coflict while increasing the postive aspects of conflict

среда, 1 апреля 15 г.

WHAT TO DO

• Define acceptable behavior

• Hit conflict head-on

• Understand WIIFM Factor

• Importance factor

• View conflict as opportunity

среда, 1 апреля 15 г.

• Getting to Yes: Negotiating an Agreement Without giving in. Roger Fisher

• Difficalt conversations:How to discuss what matters Most. Douglas Stone

TO READ

среда, 1 апреля 15 г.

THANK YOU!

среда, 1 апреля 15 г.