Welcome to our world of services

We understand how much difference a great delivery experience can make.

As expectations increase, you need a carrier that’s every bit as professional as you are. Our coverage and range of services mean your customers can rely on us to deliver.

We’ll help you put your customers in control with a wide range of convenient options including delivering to a safe place or neighbour if they are not at home when we call. Our friendly drivers deliver with a personal touch and will enhance your doorstep experience and brand reputation.

Our latest innovations include a live tracking and reporting dashboard, the Parcelforce app, delivery notifications and convenient in-flight options. They make it easier than ever for your customers to keep tabs on their parcels and enjoy a superior delivery experience from a well-known brand.

Delivery with a refreshingly personal touch

We take pride in our quality of service and our knowledgeable, experienced, professional workforce.

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Keeping your customers informedWe make delivery easy, in the UK and around the world.

Our UK delivery notifications let your

customers know exactly when their parcel

will arrive, right down to a one hour time-slot.

They can even follow the progress of their

parcel on My Parcel Live.

If they are out when we call, we will let them

know where we have left their parcel – with a

neighbour, at a Post Office®, or in a nominated

safe place at their address. And if there’s an

unexpected delay, we’ll make sure they know

what’s happening.

We’re also making delivery more convenient

with in-flight options that enable customers in

the UK and Europe to reschedule their delivery

day or location. And to help your overseas

customers manage their deliveries, we’re also

offering notifications in local languages to over

160 destinations worldwide.

Online trackingTrack the progress of a parcel out for delivery, with a signature on delivery available in the UK and worldwide.

Delivery notificationsWe’ll let your customers know when their parcel will arrive – with a one hour delivery window for UK services and email notifications worldwide.

In-flight optionsOffer your customers the option to choose a different delivery day or address in the UK and Europe.

My Parcel LiveUK customers can follow the progress of their parcel on a street map that shows the driver’s location.

Parcelforce appLet UK customers self-serve by setting a personal profile, managing delivery preferences and viewing parcel status updates.

One hour delivery time-slots, with a countdown to delivery with My Parcel Live.

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Our selection of delivery options will increase your first time delivery rate.

Putting your customers in controlLet your customers choose when, where and how we deliver.

when you want us to deliver

Same day

Timed delivery by 9am, 10am, AM or PM the next day

Next day by close of business

Two day within 2 working days

7 days a week

where you want us to deliver

Home or Neighbour

Work

Post Office®

Click & Collect

Parcelforce Worldwide depot

Safe place

Parcel shop

how you want us to deliver

Notifications about your parcel including a one hour time-slot

Interactive control to change delivery day or place

Delivery instructions

Parcelforce app Providing visibility of your UK parcels at your fingertips

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A single view of all your UK and international deliveriesOur leading edge dashboard puts all the information you need at your fingertips.

Keep an eye on the big picture The single view lets you see at a glance what’s been delivered and what’s in transit – in the UK and worldwide.

Keep control of the detail The dashboard is packed with flexible tracking and reporting features, to really keep you in control.

• Drill down to parcel level to see everything about the status of an individual parcel

• Create a Watch List for VIP customers or parcels

• Export to Excel to run your own reports and analysis

Available online, across all mobile devices including laptops, tablets and smartphones.

The new dashboard has changed the way we deal with customer service in our business.

Hedges Direct

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Our UK services Delivering quality you can trust, right across the UK, seven days a week.

expresscollect We’ll hold a parcel at our depot for your customer to collect as early as 8.00am.

expressexchange Enables your customer to receive a new product in exchange for upgraded, damaged or faulty goods – in a single transaction.

convenientreturns Select from our great range of returns options, including Post Office® or depot drop off, or collection from your customer’s address.

convenientcollect Customers can choose delivery to their choice of Post Office® branch when they order online and collect at their convenience.

UK pallet services Pallet services collected from your location, delivered across the UK. You’ll find a solution that offers the right combination of speed and value for money.

For more information visit parcelforce.com

sameday Delivery on the same day, 24/7, 365 days a year.

express9 Perfect when it’s got to be there for the start of the day, or it’s the most convenient choice for your customer.

express10 Ideal if first thing isn’t essential but your customer still wants a great value morning delivery option.

expressAM Our reliable ‘by noon’ service is a convenient option

for business and residential customers alike.

expressPM Offers the convenience of an afternoon delivery with reliability you can trust.

express24 The most cost-effective next day option – for delivery by close of business.

express48 Delivery across the UK within 2 working days.

expresslarge Ideal if you need to send an item outside our normal size restrictions. We welcome items up to 2.5m in length and 4m length and girth combined on our next day and two day expresslarge services.

To continue our ambitious rate of expansion we need a delivery success rate as good as the rest of our service, and that’s exactly what we get from Parcelforce Worldwide.Angling Direct

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We offer tracked delivery to every single address in Europe, and virtually everywhere else in the world as well – with local language delivery notifications to keep your customers informed of the status of their parcel.

We partner with trusted commercial and postal carriers across the globe, selected for their quality, brand and expertise. Our overseas parcels business, GLS, is a well-known European brand and local postal organisations worldwide are simply the very best choice for countrywide delivery for consumers.

We want exporting to be easy, so our simple pricing includes flat rates to Europe and special rates for smaller items. Unlike many other carriers we don’t add ‘out of area’ surcharges to any of our international priority services.

Our easy return options give overseas customers the confidence to order. And, if you wish, you can even offer free returns, which make it as convenient for them to buy from you as it is to shop locally.

Worldwide delivery. We take your business furtherWe provide access to 99% of the world’s population.

Local language delivery notifications available to over 160 destinations.

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We’ll help you reach 240 countries and territories worldwide Our convenient delivery options make it easy for your customers abroad to buy British.

globalexpress Delivery to the USA from 10.30am and from 12 noon to Europe and Canada. Delivery from next working day to Europe and from 2 working days to the rest of the world.

globalpriority Worldwide air delivery outside Europe. Day-specific delivery available to Australia, China, South Korea, Japan, Hong Kong and USA. Delivery from 2 working days.

irelandexpress Overnight delivery from Northern Ireland to the Republic of Ireland.

europriority Our greener road-based delivery across Europe through our trusted sister company, GLS. Delivery from 2 working days.

europrioritypack One price for any item up to 3kg maximum weight. Delivery from 2 working days.

globalpriorityreturn Enables overseas consumers to return their unwanted items to British etailers – absolutely free at the point of posting. Available in selected destinations.

europriorityimport Flexible movement of goods around Europe or back to the UK.

globalbulk International pallet delivery to most major countries.

BFPO We are the only UK carrier to deliver parcels to British Forces Post Office addresses worldwide.

For more information visit parcelforce.com

Parcelforce Worldwide has been our trusted, reliable delivery partner for over 10 years. With their excellent range of international services, they have helped our business consistently deliver overseas.Bonsoir of London Ltd

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Setting the standards for deliveryOur heritage, our people and our service quality make us a carrier that you and your customers can trust.

Our customer promise

1. We keep your promises: You can trust our friendly, experienced people to take great care of your parcel – from collection through to delivery, reliably and securely, day in, day out – all year round.

2. An outstanding range of services: Offering the very best choice, convenience and control with personal delivery options.

3. We deliver much more than parcels: Getting delivery right first time reduces your costs, enhances your reputation and drives repeat business, giving your customers a superior experience.

4. Partnership with an established ethical Great British brand: Working with you to give you competitive advantage through our service, technology and innovation.

Visit parcelforce.com or call 03448 00 44 66* to see what Great British Delivery Worldwide can do for your business

Parcelforce Worldwide and the Parcelforce Worldwide Globe Logo are trade marks of Royal Mail Group Ltd. © Royal Mail Group Ltd 2020. All rights reserved. Parcelforce Worldwide is a trading name of Royal Mail Group Ltd. Registered in England and Wales, number 4138203, registered office: 100 Victoria Embankment, London, EC4Y 0HQ. Parcelforce Worldwide is a GLS network partner.

* Calls may be recorded and monitored for training purposes. Local call rates apply. Call costs may vary depending on your service provider.