TOC

Introducing Safe PST Backup 3

END-USER LICENSE AGREEMENT (FREE, TRIAL, FULL VERSION) 5

6

System Requirements 11

Installation 13

Safe PST Backup Enterprise client installation 14

Safe PST Backup Enterprise client installation 16

Monitoring Module installation 18

Administration Tool installation 23

Versions of Safe PST Backup 28

Product Activation 29

Features 30

PST Backup and Restore 33

PST Backup and Restore 34

Main Safe PST Backup Dialog and Notification Area Icon 35

Administrative mode 38

Options Window 40

Setting of Backup History and Retention Options 44

Safe PST Backup Admin Tool 45

Profile Management 49

Frequently Asked Questions 51

Frequently Asked Questions 54

Uninstall 57

Other 4Team Software 58

Report Problems, Suggestions 60

Support, Contact Us 61

Introducing Safe PST Backup

Safe PST Backup is an automated backup solution for OST* and PST files (Microsoft Outlook Personal Storage Table files). It

is a downloadable PC application that allows you to back up Microsoft Outlook data files to any folder location on your PC, your

network shared folder or external drive regardless whether Outlook is running or not.

Most of our competitor’s software is backing up Outlook by simply copying PST files or making their shadow copies. If Microsoft

Outlook is open while this takes place, it may lead to many problems. PST files are copied without the latest changes because

Outlook locks up the PST file or because the backup software waits for Outlook to close. Shadow copies of PST files include

information that has been saved after the latest close of Microsoft Outlook only. Safe PST Backup uses sophisticated technology

to access Outlook items directly and backs up the latest changes (Incremental backup) in the background even if Outlook is open

and you are working on it.

We offer you Safe PST Backup Administration and Monitoring Module***, which is a corporate solution designed as a time-saving

backup process monitoring and management tool, which enables the system administrator work with more than 2 000 work-

stations at once.

It is an easy to use, Free** tool to backup and archives email and other data to the native Microsoft Outlook PST file format.

Restore selected Outlook PST files at any moment using built-in Outlook features or by replacing old corrupted PST files. Sched-

ule and backup Outlook at specified time intervals or back up selected PST files manually.

*available only in Enterprise Edition!

** Check out the features of the Enterprise Edition!

*** Learn more about Admin Tool

We would like to extend a special "thank you" to our many customers in the USA, the United Kingdom, Australia, Belgium, Ger-

many, Switzerland, France, Singapore, and other countries for using our programs.

Copyright ©2019 4Team Corporation. All rights reserved.

Support, Contact us

Safe PST Backup website

END-USER LICENSE AGREEMENT (FREE, TRIAL, FULL VERSION)

PLEASE READ THIS SOFTWARE LICENSE AGREEMENT CAREFULLY BEFORE DOWNLOADING OR USING THE

4TEAM CORPORATION SOFTWARE ("SOFTWARE"). YOU MAY HAVE ANOTHER WRITTEN AGREEMENT OR

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ALITTERA LTD INC. DBA 4TEAM CORPORATION 1999-2019© ALL RIGHTS RESERVED.

SafePST Backup website

System Requirements

Operating System:

Microsoft Windows XP Service Pack 3

Microsoft Windows Vista

Microsoft Windows 7

Microsoft Windows 8

Microsoft Windows 8.1

Microsoft Windows 10

Microsoft Windows Server 2003

Microsoft Windows Server 2008

Software:

Microsoft Office Outlook 2003

Microsoft Office Outlook 2007

Microsoft Office Outlook 2010 32 bit

Microsoft Office Outlook 2010 64 bit

Microsoft Office Outlook 2013 32 bit

Microsoft Office Outlook 2013 64 bit

Microsoft Office Outlook 2016 32 and 64 bit

Microsoft Office Outlook 2019 32 and 64 bit

Please note that product does not support Microsoft Office Outlook 2013 RT.

Environment:

Microsoft .NET Framework 4.5 (available with .EXE install package)

Hardware:

RAM:

Minimum: 512 MB

Recommended: 2 GB or more

CPU type:

Pentium III-compatible or higher

CPU speed:

Minimum: 500 MHz

Recommended: 1 GHz or higher

HDD:

2 GB hard disk space

Safe PST Backup website

Installation

Prior to installation:

1. You need to have Windows® Administrator rights in order to install Safe PST Backup for Microsoft® Outlook®

.

2. Please check that you are running Microsoft Outlook 2002 (SP-2), 2003, 2007, 2010, 2013, 2016 or 2019 as Safe

PST Backup is incompatible with any Outlook version prior to 2002/XP (SP-2); check other System Require-

ments as well. You can update your Microsoft Outlook version here.

3. Download the latest version of Safe PST Backup setup file from the Safe PST Backup website and save it to an

easy to find place.

Installation steps:

1. Close Microsoft® Outlook® and all open programs.

2. Install the previously downloaded product by opening/clicking the "setup" file from the location where you saved it. Fol-

low the instruction on the screen.

3. Start Safe PST Backup.

4. You are now ready to start using the program!

If installation was interrupted or incomplete

...the problem might be related to Microsoft Outlook integrity. Prior to reinstalling Safe PST Backup, please perform the fol-

lowing:

1. Uninstall Product (Start-> Control Panel-> Add or Remove Programs).

2. Use the Detect and Repair feature in Microsoft Outlook Help menu to make sure it is operating properly. You may need the ori-

ginal Microsoft Office® or Microsoft Outlook CD-Rom. If Detect and Repair was unsuccessful, please address the issue to

Microsoft support team or IT Professionals. Installation of 4Team software will not be possible until Microsoft Outlook

integrity is restored.

Please keep in mind that the "Detect and Repair" feature is not related to our software and recommended to be performed

each time you experience functional problems with Microsoft Outlook.

Please refer to our FAQ & Troubleshooting section of the HELP documentation.

 For IT Professionals in order to restore Microsoft Outlook integrity:

Use the “Detect and Repair ” feature in your Microsoft Outlook (you may need the original Microsoft Office or Microsoft

Outlook CD-Rom). If this feature is successfully fulfilled, you may proceed to the next step. If not, we recommend that you

save your *.pst file and repeat the procedure, but this time with "Discard my..." checked. Use the SCANPST feature, which

will check the integrity of your *.pst file. Find this file in your computer and remember the name. Close Microsoft Outlook.

Find the SCANPST.EXE file on your hard disk. Launch the program by clicking on SCANPST.EXE.

In the dialogue box click "Browse..." and choose the path for your *.pst file. Click "Open". Then click "Start”. If the program

finds any problems, click "Repair". Click "Close". If the problems persist, address them to Microsoft support team.

Our customer support will be happy to answer all your questions regarding product installation and functionality, by e-mail or

through Live Help Chat/Feedback on our Web site at: http://www.safepstbackup.com, over the phone at: (954) 796-8161.

To learn more about installation of Admin Tool, please check "Safe PST Backup Enterprise Edition Administrators Guide" -

> "Administration and Monitoring Module" -> Monitoring Service Installation and Configuration.

For Enterprise edition an MSI installation package is also provided that can be used for automatic deployment. You can also con-

tact our technical support and ask to create a custom build MSI package for specific deployment scenarios.

Safe PST Backup website

Safe PST Backup Enterprise client installation

1. Download the latest version of Safe PST Backup Enterprise;

2. Launch the Safe PST Backup setup;

3. Choose the language and click "OK";

4. Click "Next" and Accept the terms of License Agreement;

4a. In some cases you might have to allow Safe PST Backup to be installed, depending on your environment.

5. After the installation process is complete, click "Finish" and Safe PST Backup Enterprise will launch automatically;

6. Safe PST Backup is now ready to use.

Safe PST Backup Enterprise client installation

1. Download the latest version of Safe PST Backup Enterprise;

2. Launch the Safe PST Backup setup;

3. Choose the language and click "OK";

4. Click "Next" and Accept the terms of License Agreement;

4a. In some cases you might have to allow Safe PST Backup to be installed, depending on your environment.

5. After the installation process is complete, click "Finish" and Safe PST Backup Enterprise will launch automatically;

6. Safe PST Backup is now ready to use.

Monitoring Module installation

1. Download Safe PST Backup Monitoring module from the email you received after the purchase;

2. Launch the setup;

3. Click "Next" and Accept the terms of License Agreement;

4. Then select the destination where you prefer Monitoring module to be installed and click "Next";

Enter IP/Hostname address and choose a port;

The Host name/IP address and port are required when connecting to Monitoring Service (Admin Tool package). Both the Admin

Tool and the Safe PST Backup client have to have these fields filled out when connecting to the Monitoring Service. If the Host-

name/IP address and port specified do not match on the configured Safe PST Backup Client or Safe PST Admin Tool - you will

not be able to connect to the Monitoring Service.

5a. In some cases you might have to allow Monitoring module to be installed, depending on your environment;

6. After the installation process is complete, click "Finish" and Safe PST Backup Monitoring module will be ready to use.

Administration Tool installation

1. Download Safe PST Backup Administration Tool from the email you received after the purchase;

2. Launch the setup;

3. Click "Next" and Accept the terms of License Agreement;

4. Select the destination where you prefer Administration tool to be installed and click "Next";

4a. In some cases you might have to allow Administration tool to be installed, depending on your environment;

5. After the installation process is complete, click "Finish" and Safe PST Backup Administration Tool will launch automatically

(You can untick the launch option);

6. Administration tool is now ready to use.

Versions of Safe PST Backup

Safe PST Backup is available in two editions: Free and Enterprise.

The Safe PST Backup Free is for the personal use only. It has no advanced administrative options.

The Safe PST Backup Enterprise has been designed mostly for corporate use. It provides system administrators with

full control via configuration files and a command line utility to organize centralized backup of PST files for a large number

of end-users. For detailed information about the Enterprise edition please refer to the Safe PST Backup Enterprise Admin-

istrator Guide.

Safe PST Backup Admin Tool is designed as solution for enterprises to create a simple environment for backup process

monitoring and management. For more details about administration tool please check Admin Tool Features.

Safe PST Backup website

Product Activation

The Sage PST Backup Free doesn’t require activation.

The Safe PST Backup Enterprise can be activated:

Manually by right-clicking on the notification area icon, selecting “About Safe PST Backup Enterprise Edition“, and clicking

the “Activate” button;

Using configuration file;

The Administration Tool allows client automatic activation when properly setup.

For more information on Safe PST Backup activation refer to Safe PST Backup Enterprise Administrator Guide;

Safe PST Backup website

Features

Main features of Safe PST Backup Free:

Free backup tool for Microsoft Outlook using the native PST file format.

Back up Outlook PST files with or without Microsoft Outlook running.

Incremental backup model.

Complete background backup.

Manual or automatic PST backup modes.

Select Microsoft Outlook PST files to backup.

Back up PST files secured with a password.

Restore to any Outlook version using native Outlook PST file format.

Safe PST Backup will back up all the latest changes (including deletions) made in your Outlook.

Compatible with the latest Windows and Microsoft Outlook versions.

Auto-detection of slow internet connection before backup process (in case network location is selected as backup des-

tination).

Much faster first time backup using Windows Shadow Copy.

For more advanced features please take a look at Safe PST Backup Enterprise edition:

Enterprise Features:

Backup of Microsoft Outlook on every machine in your corporate network.

Backup of Exchange folders.

Browse or scan folders and select PST from any Outlook profile.

Silent mode with interface fully hidden on clients' machines.

Fully customizable backup using scripts.

Manage backup logs, receive them via email.

Administrator only mode.

Remote control from administrator’s PC.

Filter items to back up.

Keep several full backup history copies automatically.

Support of Windows Volume Shadow Copy Service (VSS) for better speed and additional security. Learn more.

Easily integrated with existing backup solutions.

Specific settings for different connection types and scenarios.

Set up backup scheduling, destination and all other settings differently for every file using settings profiling.

Custom Outlook and Exchange backup solution for your company.*

Admin Tool Features:

Monitoring and management of the Safe PST backup process on multiple workstations from one place.

Big Time Saver for System Administrators.

Review of the backup status data in real time.

Import the list of computers from Active Directory.

Search and Filter workstations/users/profiles in the Tracking List.

Get the change history of a selected workstation profile.

Manage the backup process efficiently.

Notifications about failed backups.

Create and print reports.

Protect Monitoring Service with password.

Management of settings on a selected workstation profile. The “Edit settings” button in the main view.*

Restore Outlook PST files from Admin Tool.*

Customize and get any backup statistics of a selected workstation(s).

*4Team will develop Outlook and Exchange backup tool designed specifically for your needs.

Safe PST Backup website

PST Backup and Restore

PST file synchronization is performed one way only – from your personal computer to the selected backup location.

To restore a PST file from the backup location, please do the following:

1. Import all or the selected data using the native Microsoft Outlook import feature available under the File menu.

Open-> Import -> Import from another program or File-> Outlook Data File (.pst) for Outloook 2010

File menu -> Import -> Import from another program or File -> Outlook Data File (.pst) for other Outlook versions

2. Open the PST file from the Microsoft Outlook File menu. This will open the backed up Outlook data into a separate Per-

sonal Folder. Copy the imported data to the location you want within Microsoft Outlook.

File -> Open -> Open Outlook Data File

3. Copy the backed up PST file and replace the old file(s) in the default Microsoft Outlook PST file location.

4. Contact your corporate network Administrator or use the existing corporate instructions to request restoring files to your

computer from your corporate backup servers.

5. Contact our support: we can help choose a proper method suitable for this situation.

Use 4Team Sync2PST for Microsoft Outlook to retrieve data from the PST file. This allows both One and Two-way PST

file synchronization and can work with PST files that are open in Microsoft Outlook.

“How-to” restore OST files (Exchange and Public folders) is available in the Enterprise. Please contact our support or

refer to Safe PST Backup Enterprise documentation.

Safe PST Backup website

PST Backup and Restore

PST file synchronization is performed one way only – from your personal computer to the selected backup location.

To restore a PST file from the backup location, please do the following:

1. Import all or the selected data using the native Microsoft Outlook import feature available under the File menu.

Open-> Import -> Import from another program or File-> Outlook Data File (.pst) for Outloook 2010

File menu -> Import -> Import from another program or File -> Outlook Data File (.pst) for other Outlook versions

2. Open the PST file from the Microsoft Outlook File menu. This will open the backed up Outlook data into a separate Per-

sonal Folder. Copy the imported data to the location you want within Microsoft Outlook.

File -> Open -> Open Outlook Data File

3. Copy the backed up PST file and replace the old file(s) in the default Microsoft Outlook PST file location.

4. Contact your corporate network Administrator or use the existing corporate instructions to request restoring files to your

computer from your corporate backup servers.

5. Contact our support: we can help choose a proper method suitable for this situation.

Use 4Team Sync2PST for Microsoft Outlook to retrieve data from the PST file. This allows both One and Two-way PST

file synchronization and can work with PST files that are open in Microsoft Outlook.

“How-to” restore OST files (Exchange and Public folders) is available in the Enterprise. Please contact our support or

refer to Safe PST Backup Enterprise documentation.

Safe PST Backup website

Main Safe PST Backup Dialog and Notification Area Icon

The main Safe PST Backup dialog has the following sections:

1 ) Destination folder path.

This is an important parameter that defines the location where your Outlook PST file should be backed up to. If you setup multiple

profiles, the next scheduled backup location will be shown instead.

Note: This location is required. If it is not specified yet (as shown in the figure 1a below), you must specify it in order for Safe

PST Backup to work.

1b ) To specify, the destination folder click with your mouse anywhere inside the input field.

1c ) Right-clicking the input field opens a pop-up menu with the following options:

Explore – opens the destination folder in Windows Explorer;

Change… – opens a dialog specifying the destination folder (same as left-click);

Copy – copies the destination folder path to the clipboard.

2 ) Control backup process buttons:

Start Backup – starts the backup process;

Stop Backup – cancels the backup process immediately.

3 ) Information about the last and next backup processes:

Last backup – shows date and time when the latest backup was completed and “(None)” in case there were no completed

backup processes yet;

Next backup scheduled on – shows date and time when the next backup is scheduled and “(None)” in case the backup is

not scheduled (e.g., option “Start backup” is set to “Only manually”).

4 ) Current status of Safe PST Backup.

5 ) The Options button opens a dialog with additional options.

Note: The Options button is unavailable while the backup process is in progress. Waiting until the backup is complete is recom-

mended. Click “Stop Backup” to cancel the process.

6 ) The Close button allows hiding the Safe PST Backup main dialog, which can be opened again by double-clicking the Win-

dows notification area icon (see figure 8 ).

7 ) Ads banner is shown only in the Free version of Safe PST Backup. To remove it, you need to purchase the Enterprise edition.

8 ) The Safe PST Backup notification area icon actions:

Double-click – opens the main application dialog;

Right-click – opens the pop-up menu as shown on the following screen:

Note: In the Enterprise edition of Safe PST Backup your System Administrator can hide the notification area icon. In this case

you cannot see the main Safe PST Backup dialog because the application works without any user interface including the noti-

fication area icon or message boxes, warnings, etc.

Administrative mode

9 ) In the Enterprise edition of Safe PST Backup your System Administrator can use advanced settings and options.

The Options dialog is unavailable in this mode. Safe PST Backup Enterprise Edition can be configured per configuration file as

described in the Safe PST Backup Enterprise Edition Administrator Guide.

Note: The Start Backup and Stop Backup buttons are unavailable in the main window, but you can Start and Stop the backup pro-

cess from the pop-up menu, accessible via the notification area icon (see figure 8 ).

System Administrator can also hide the user interface completely. In this case Safe PST Backup Enterprise Edition works

without the notification area icon, any windows, warnings, etc. You cannot Start or Stop the backup process either.

Safe PST Backup website

Options Window

1. Set a manual Backup to manage the backup process manually each time.

2. Set an automatic Backup and choose scheduling options to run the backup automatically.

3. Set Backup intervals that are convenient for you.

4. Configure to keep the history of full backup copies.

5. List of PST files to back up. Uncheck the PST files you don’t want to back up. You are able to Select / Deselect all folders at

once or to choose the folders separately.

6. You have option to include or exclude the newly created folders from the backup (Backup new folders option) into the Folder Fil-

ter dialog as well.

7. Check “FolderToBackup” if you want to backup only the specific folders. This parameter overrides all other settings.

8. Check “FolderClassToBackup” if you want to choose what folder type should be backed up only, disregarding all other settings.

9. Check the box next to "Show Exchange folders in the list" and choose to back up OST files as well. This option is only avail-

able in the Enterprise .

10. On the "Other" tab, select the connection type to specify settings of connection test:

- If "Always perform backup in case on this connection type" is selected, the connection test would not run when this con-

nection type is detected;

- If "Test network connection before performing backup" is selected, the connection speed will be tested each time. Select if

you want to prompt user or skip the backup in case connection is slow;

- If "Skip backup in case on this connection type" is selected, backup will not be performed when this specific connection type

is detected.

11. Set to skip or perform backup process in case this type is detected.

12. Choose if you want to be prompted in case slow connection detected.

Note: Only PST files of your default Outlook profile are shown in the Safe PST Backup Free . To back up other PST files you

should use the Safe PST Backup Enterprise (as described in the Safe PST Backup Enterprise Administrator Guide).

Safe PST Backup website

Setting of Backup History and Retention Options

In this dialog the schedule for creating new full backup copies is set. At a scheduled time the application will create another copy

of the backup file, keeping the previously used backup file. This allows keeping several backup history copies.

In the “Automatic Backup Retention Options” section the number of last backup files to keep and the maximal size that should be

used for backup copies may be set. If enabled, once the maximal number of files or the maximal size of all files is reached when a

new backup file is created according to the schedule, the oldest file from previous backup copies is automatically deleted.

Safe PST Backup website

Safe PST Backup Admin Tool

The Admin Tool can be installed on any network computer, so the backup can be monitored from any workstation of the network.

To add an unlimited number of computers to the tracking list at once by importing from CSV file or Active Directory go to:  File ->

Import from -> CSV file.../Active Directory.

In case you are importing the list from an Active Directory, select computers you want to import. All the client computers will be

shown in one tracking list. In the tracking list you can see:

the current status icon,

device/name,

profile,

next scheduled backup time,

last successful backup time,

backup location, backup storage used,

the number of backed-up PST files.

The current status icon by the device name(1) shows the current status of the workstation The following status types are shown:

It's optional to filter the list by selecting criteria from the drop down list at the top of the window(2).

You can search for workstations, users or profiles by typing the name in the search field(3).

Actions that can be applied to the workstations in the list:

"Start Backup now" to start backup on any workstation/profile at any time (4);

"Open backup location" to access the location where backed-up files are stored (5);

"View history" to see the detailed history of backup status changes (6).

"Reports" to create a report of all current backup status types (7). It can be saved or printed.

To add a new workstation to the tracking list: go to "File" -> "Add new workstation" -> type the device name in the field. The

workstation status will be shown after refreshing the Track List.

In case a workstation is not yet detected by the monitoring service, its status will be unknown until the first status from that

workstation received. If Safe PST Backup is used on several user accounts on the same workstation, all of them will be listed

separately in this list.

For more detailed information of how to configure the Administration Tool and a guide of how to activate Safe PST Backup clients

refer to Admin Guide.

Contact our support and we will provide you with requested customized features, such as:

Advanced custom reports with backup statistics;

Notifications to end user sent from Admin Tool;

Manual or Automated restore from Admin Tool;

Any additional feature of your choice.

Safe PST Backup website

Profile Management

This window is shown when profile management is toggled on. For additional information check Enterprise Administrator

Guide

1) You can manage profiles in the Safe PST Backup client:

Add… - create a new profile.

Settings… - manage settings of the currently selected profile. Different settings and backed up files can be set up for each

profile.

Browse… - set the backup folder of the selected profile.

Enable / Disable – disabling a profile will prevent Safe PST Backup client from making backup for that profile.

Delete – will delete current profile.

Up and down arrows set the backup priority of the currently selected profile. The highest profile will have the highest pri-

ority in this list.

2) Name of the profile will be set to backup location.

3) Status can be changed with the Enable / Disable button.

Safe PST Backup website

Frequently Asked Questions

1. How do I restore PST Backups?

1. Import all or the selected data using the native Microsoft Outlook import feature available under the File menu.

Open-> Import -> Import from another program or File-> Outlook Data File (.pst) for Outloook 2010

File menu -> Import -> Import from another program or File -> Outlook Data File (.pst) for other Outlook versions

2. Open the PST file from the Microsoft Outlook File menu. This will open backed up Outlook data into a separate Per-

sonal Folder. Copy imported data to the location you want inside Microsoft Outlook.

File -> Open -> Open Outlook Data File

3. Copy the backed up PST file and replace old file(s) in the default Microsoft Outlook PST file location.

4. Contact your corporate network Administrator or use existing corporate instructions to request restoring files to your

computer from your corporate backup servers.

5. Contact our support: we can help choose a method more suitable for this situation.

2. What is a PST file?

Unless you are using a Microsoft Exchange Server e-mail account or an HTTP account, such as MSN® Hotmail®, all of

your Outlook data is stored in a Personal Folders file (.pst). Even when you have a Microsoft Exchange Server or Hotmail

account, you can back up data to a .pst file, which is stored locally on your computer rather than on the e-mail server.

Each .pst file contains all of your Outlook folders, including the Inbox, Calendar, and Contacts. You can have a single .pst

file (usually called Personal Folders in your Folder List) but you can also have an additional .pst file that you use for archiv-

ing. Using Safe PST Backup, you can back up any or all these .pst files.

3. What version of Safe PST Backup should I use?

Safe PST Backup comes in two versions – Free for personal use and Enterprise for corporate customers. To help you

decide we put up a comparison list that could be found here.

4. Why Exchange backup option is disabled? How could I enable it?

Backup of Exchange folders is available in the Safe PST Backup Enterprise only. You can purchase the Safe PST Backup

here.

5. How could I purchase the Safe PST Backup?

Click here to purchase Safe PST Backup Enterprise. Contact us to receive your 14-days Trial. Volume discounts avail-

able.

6. Why the size of source and destination PST may be different after backup?

Personal Folders files (PST files) are Outlook's repositories for email, contacts, calendar information, and much more.

When you delete an item in Outlook, it is moved to the Deleted Items folder, without freeing any space in your PST. After

you empty the Deleted Items folder, the size of PST will not change, and leave “white spaces” within it, as a result of pre-

vious fragmentation that it runs being a mini database. So, when you save items in your PST, its size increases. When

you remove items, it does not decrease, but keeps the size thanks to those white spaces, unless you compact the file.

Our backup process puts all existing items in the order that ignores white spaces of the original PST file, so the size of the

destination PST may be different, usually smaller, though it will contain all your data.

The procedure to compact the data file might take several minutes or even hours depending on the amount of deleted data.

To compact a file, the following steps need to be taken:

1. On the File menu, click Data File Management. (Outlook 2010: File menu, click on Account Settings > Data files

tab)

2. Click the data file that you want to compact, and then click Settings.

3. Click the Compact Now button.

7. Can I restore Outlook on another PC?

Yes, you can. Click here to learn more.

8. Can I use Safe PST Backup with Outlook Express or Windows Mail?

No, Safe PST Backup is not compatible with Outlook Express or Windows Mail.

9. I'm not a PC professional. Can I get help to install and tune-up the trial?

Yes, please contact us via email or LiveChat Help support in order to install and tune-up the program properly.

10. Must I have administrator's privileges in my computer's Windows user account if I want to install Product?

Yes, you need to have Administrator's rights to install Safe PST Backup.

11. Will I loose all Product data if I reinstall it?

No.

12. How can I manage the backup process if I have several computers?

You can use the Admin Tool - a separate module that allows monitoring all backup status types of all computers in the net-

work.

13. I received a message that connection required to perform backup is too slow. What should I do?

Safe PST Backup detected that your connection speed is slow for a backup at the moment. You have a choice to perform

backup anyway or cancel backup. If you cancel the backup it will affect only the current backup, other backups will be per-

formed according to schedule.

14. What are profiles used for?

They allow you to setup specific settings for each file you choose. Backup scheduling, files backed up on each profile can

be setup individually.

Safe PST Backup website

Frequently Asked Questions

1. How do I restore PST Backups?

1. Import all or the selected data using the native Microsoft Outlook import feature available under the File menu.

Open-> Import -> Import from another program or File-> Outlook Data File (.pst) for Outloook 2010

File menu -> Import -> Import from another program or File -> Outlook Data File (.pst) for other Outlook versions

2. Open the PST file from the Microsoft Outlook File menu. This will open backed up Outlook data into a separate Per-

sonal Folder. Copy imported data to the location you want inside Microsoft Outlook.

File -> Open -> Open Outlook Data File

3. Copy the backed up PST file and replace old file(s) in the default Microsoft Outlook PST file location.

4. Contact your corporate network Administrator or use existing corporate instructions to request restoring files to your

computer from your corporate backup servers.

5. Contact our support: we can help choose a method more suitable for this situation.

2. What is a PST file?

Unless you are using a Microsoft Exchange Server e-mail account or an HTTP account, such as MSN® Hotmail®, all of

your Outlook data is stored in a Personal Folders file (.pst). Even when you have a Microsoft Exchange Server or Hotmail

account, you can back up data to a .pst file, which is stored locally on your computer rather than on the e-mail server.

Each .pst file contains all of your Outlook folders, including the Inbox, Calendar, and Contacts. You can have a single .pst

file (usually called Personal Folders in your Folder List) but you can also have an additional .pst file that you use for archiv-

ing. Using Safe PST Backup, you can back up any or all these .pst files.

3. What version of Safe PST Backup should I use?

Safe PST Backup comes in two versions – Free for personal use and Enterprise for corporate customers. To help you

decide we put up a comparison list that could be found here.

4. Why Exchange backup option is disabled? How could I enable it?

Backup of Exchange folders is available in the Safe PST Backup Enterprise only. You can purchase the Safe PST Backup

here.

5. How could I purchase the Safe PST Backup?

Click here to purchase Safe PST Backup Enterprise. Contact us to receive your 14-days Trial. Volume discounts avail-

able.

6. Why the size of source and destination PST may be different after backup?

Personal Folders files (PST files) are Outlook's repositories for email, contacts, calendar information, and much more.

When you delete an item in Outlook, it is moved to the Deleted Items folder, without freeing any space in your PST. After

you empty the Deleted Items folder, the size of PST will not change, and leave “white spaces” within it, as a result of pre-

vious fragmentation that it runs being a mini database. So, when you save items in your PST, its size increases. When

you remove items, it does not decrease, but keeps the size thanks to those white spaces, unless you compact the file.

Our backup process puts all existing items in the order that ignores white spaces of the original PST file, so the size of the

destination PST may be different, usually smaller, though it will contain all your data.

The procedure to compact the data file might take several minutes or even hours depending on the amount of deleted data.

To compact a file, the following steps need to be taken:

1. On the File menu, click Data File Management. (Outlook 2010: File menu, click on Account Settings > Data files

tab)

2. Click the data file that you want to compact, and then click Settings.

3. Click the Compact Now button.

7. Can I restore Outlook on another PC?

Yes, you can. Click here to learn more.

8. Can I use Safe PST Backup with Outlook Express or Windows Mail?

No, Safe PST Backup is not compatible with Outlook Express or Windows Mail.

9. I'm not a PC professional. Can I get help to install and tune-up the trial?

Yes, please contact us via email or LiveChat Help support in order to install and tune-up the program properly.

10. Must I have administrator's privileges in my computer's Windows user account if I want to install Product?

Yes, you need to have Administrator's rights to install Safe PST Backup.

11. Will I loose all Product data if I reinstall it?

No.

12. How can I manage the backup process if I have several computers?

You can use the Admin Tool - a separate module that allows monitoring all backup status types of all computers in the net-

work.

13. I received a message that connection required to perform backup is too slow. What should I do?

Safe PST Backup detected that your connection speed is slow for a backup at the moment. You have a choice to perform

backup anyway or cancel backup. If you cancel the backup it will affect only the current backup, other backups will be per-

formed according to schedule.

14. What are profiles used for?

They allow you to setup specific settings for each file you choose. Backup scheduling, files backed up on each profile can

be setup individually.

Safe PST Backup website

Uninstall

1. Close Microsoft Outlook.

2. Go to Start -> Control Panel -> Programs -> Programs and Features.

3. Find Safe PST Backup and click Remove.

Safe PST Backup website

Other 4Team Software

You can get acquainted with the entire 4Team Product line www.4team.biz.

Synchronization tools for Microsoft® Outlook®:

Sync2 Share and sync Outlook Calendar and Contacts folders with Google Calendar™ service.

SyncWiz Import and export Contacts and Calendar events, backup and synchronize Contacts and Calendar events.

Sync2PST Sync Outlook folders between multiple PCs without a server using an external USB device or shared network

folder.

Plug2Sync and Backup Sync and Backup Windows files and folders via external memory devices.

Groupware and Sharing tools for Microsoft® Outlook® :

ShareO Share Outlook Calendar, Contacts, Tasks and Email between users without a server.

ShareCalendar Share and synchronize Microsoft Outlook Calendar folders without a server.

ShareContacts Share and synchronize Microsoft Outlook Contacts folders without a server.

Workgroup Calendar Merge and synchronize Calendar folders within your Microsoft Outlook.

Duplicate management tool for Microsoft® Outlook®:

Duplicate Killer Find, merge and remove Outlook duplicates automatically.

Outlook Duplicate Remover Remove duplicates in Microsoft Outlook folders quickly.

Mergix Remove duplicate contacts from iPhone, Android, Gmail and Outlook. Clean and up-to-date Contacts and Address

Books.

Backup tools for Microsoft® Outlook®:

Safe PST Backup Backup Exchange folders and PST files.

Plug2Sync and Backup Sync and Backup Windows files and folders via external memory devices.

PST Splitter Split PST files and archive Outlook automatically.

PST Merger Merge PST files with free software that combines PST files into a single PST file.

Folder Backup for Outlook Create an instant Outlook folder backup or restore the selected folder straight from the

Outlook toolbar.

Import/export and conversion tools for Microsoft® Outlook®:

OST2 Convert OST to PST files and connect converted files to Microsoft Outlook.

SyncWiz Import and export Contacts and Calendar events, backup and synchronize Contacts and Calendar events.

vCard Wizard Import and export Contacts to / from Microsoft® Outlook® in vCard (.vcf) format.

iCal Converter Export Outlook Calendar and import iCal to Outlook.

Mail tools for Microsoft® Outlook®:

SendLater Set a schedule and recurrence for automatic e-mail messaging with Microsoft Outlook.

Email Responder Auto respond to incoming emails based on your Free / Busy / Out of Office status.

Send2 Send bulk e-mail to recipients from selected folders, e-mails, contacts, meetings, or tasks in one click.

Signature2Contacts Capture name and address into Microsoft® Outlook® address book automatically.

Reply with Template Simplify the process of replying to repetitive email messages using pre-made email templates.

Support, Contact us

Safe PST Backup website

Report Problems, Suggestions

By Online Support Form: http://www.4team.biz/support_form.asp

By “Live Help” at http://www.safepstbackup.com or http://www.4team.biz.

By e-mail at: support@4team.biz.

By telephone:

USA: +1 (954) 796-8161 click here to schedule callback

UK: +44 20 3371 8464

CA (Canada): +1 647 477-3340

FR (France): +33 1 86 26 42 60

By Fax: +1 (954) 780-3795

Customer Support working hours:

Monday - Friday

3:30AM-9:00PM EST

Safe PST Backup website

Support, Contact Us

Troubleshooting and Support procedure (Get Support):

1. Make sure that you are running the latest version of Safe PST Backup on your workstation. You can download the latest

product release from the 4Team Corporation Safe PST Backup Website using the Try Now link.

2. Update your Office/Outlook with the latest updates that improve the stability and security of Microsoft Office. Click

here to go to the Microsoft Office website.

3. Check System Requirements.

4. Refer to Installation procedure.

5. Search the product FAQ.

6. Contacting Support: If you cannot solve your problem by any of the previous steps, please send a Bug Report e-mail

(Safe PST Backup toolbar→ About button→Report a Problem...) to support@4team.biz, or submit the Online Support

Form, or use Live Help with the following information:

A detailed description of the problem. Include the steps you have already taken to fix the problem, and where appro-

priate, the steps to take in order to repeat the problem.

The Product version that you are running (Safe PST Backuptoolbar →About button).

The operating system and Office/Outlook version of the computer running the product.

Screenshots if available (press PrintScrn on the keyboard and paste (Ctrl + V) to Word® or any available picture editor).

Note: Please remember to keep all conversation history when you reply to our e-mails.

Click here to submit the Online Support Form.

We provide full support for product free and Enterprise Editions:

By e-mail at: support@4team.biz and Online Support Form.

By telephone at: +1 (954) 796-8161 (pre-sale questions, activations, billing)

By “Live Help” at http://www.safepstbackup.com or www.4team.biz/.

Customer Support working hours:

Monday - Friday

3:30AM-9:00PM EST

*Make sure that your computer is connected to the Internet if you want to use this page for orders and support.

Safe PST Backup website