Making CallsMatter
Wednesday, December 7, 201610:00 AM Pacific / 1:00 PM Eastern
Skype for Business:Adoption and
Migration
Wednesday, December 14, 201610:00 AM Pacific / 1:00 PM Eastern
MARK YOUR CALENDAR FOR THESE UPCOMING AVST WEBINARS
Today’s Webinar:
Nortel Customers: Navigate Your UC RoadmapBegins at 10:00 AM Pacific / 1:00 PM Eastern
Today’s promotion provided by:
MAXIMIZE YOUR UC INVESTMENT WITH
PLANTRONICSUnified Communications and Collaboration enables one-touch connectivity. This makes voice and video communications easy so you can worry about what you say, not what device you're using to say it. Seamless integration with Plantronics UC solutions powers clear voices, noise-free conversations, and connection to every device.
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Nortel Customers: Navigate Your UC RoadmapNeil Butler, Director of Sales Engineering
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• Immediate Security and Compliance Concernsfor Nortel Customers
• Enhance Your Nortel Environment withNext-Generation UC Features
• Future-Proof your Nortel Infrastructureto Facilitate Evolution
Discussion Points for Nortel Customers
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3 Steps to Future-Proofing Your Nortel Investments
EvolveEnsure the
solution provides a clear migration path from Nortel
to your new vendor.
NortelThe 3 E Strategy
Enables a cleartransformation strategy.Extend
Optimize your Nortel investment with CX-E that will interoperate with
your existing infrastructure. Enhance
CS 1000 with Next Generation
Features
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1• Replace mission-critical voice applications Automated Attendant, IVR, Voicemail, Fax
• Extend life of existing voice platform (PBX) infrastructure
Meet Requirements Today
2• Add best-of-breed next-gen UC capabilities Unified Messaging Mobility/Intelligent Personal Assistant Speech-Enabled Solutions Call Center Communications-Enabled Business Processes
Align with Key Trends
3• Facilitate migration to Cloud, Mobility, IP and
Skype for Business
Bridge to the Digital Future
Why Enterprises buy AVST
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CallPilot
Windows Server 2003 EOL
CS1000 Timeline
2000 2005 2010 2015 2020
Avaya buys
CS1K Introduced as a Pure IP PBX
CS1K Includes TDM and all
systems
Nortel goes Bankrupt
Avaya buys Nortel
Enterprise
Avaya releases 7.6 Final
Major CS1K SW release
PKE Consulting 2016
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Avaya End of Sale: CallPilot, Modular MessagingMessaging Software Release LCM Status
Product GA(Current)
End of Sale Notice
End of Sale Date
End of Mfr Support
CallPilot 5.1 Dec 2012 Aug 2014 Jan 2015 Jan 2016
CallPilot 5.0 on M1/CS 1000 Dec 2012 Mar 2013
CallPilot 5.0 on SL-100/DMS-100 Centrex/CS2100 Dec 2012 Mar 2013
CallPilot 4.0 on M1/CS 1000 Apr 2009 Apr 2010
Modular Messaging 5.2 Apr 2014 Dec 2014 Dec 2015
Modular Messaging 5.1 Dec 2009 Mar 2010
Modular Messaging 5.0 Jun 2009 Sep 2009
Modular Messaging 4.0 Feb 2009 Sep 2010
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Windows Server 2003 End-of-Life
What’s Your Action Plan?
NoUpdates
No Compliance
NoSafe Haven
Now is the time to act
Increased operational costs.Without support, you can expect the cost of workloads running on Windows Server 2003 to go up. Keeping these systems online will result in mounting operational expenses, as well as the additional investments you’ll need to make to keep them secure.
Security risks.You can expect increased exposure to major vulnerabilities and cybersecurity attacks on your computer systems, databases and applications running on Windows Server 2003.
Non-compliance. If your business is subject to independent audits, outdated software should be a key consideration. Windows Server 2003 will not pass a compliance audit.
Do Migrate and upgrade.You can either choose the more practical alternative to upgrade to Windows Server 2008, or the more strategic but complex approach to modernize your architecture and migrate to Windows Server 2012.
Compliance Issues:• HIPAA• PCI
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Premise Hybrid Cloud
Voice Mobility Business ProcessInteroperability
• Broadest UC Interoperability
• Facilitates Migration to the Cloud
• Automated Attendant
• Voice and Unified Messaging
• Fax
• Mobile, Web and Desktop Client
• Call Completion
• Secure Messaging
• Speech-Enabled Personal Assistant
• Informal Call Center
• Information Access and Delivery (IVR)
• Notification
Your Enterprise TransformedUnified Communications Solutions
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Automated Attendant
• Access through speech or touch tone• Intelligent call routing 24/7• Operating hours• Driving directions• Corporate directories• Unlimited call processing menus• Fax libraries• Multi-lingual – interacting with callers
in up to 5 languages
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Automated Attendant
Departments
Locations
Different business hours
Different time zones
Different operatorsSelf-service IVR
applications
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Call Completion - Intelligent Call Routing
Physical Location
Daily Schedule
Work Hours
IM Presence
Calendar
Busy Status
IntelligentCall Routing
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Voice Messaging• Auto & Trusted log-in• Multiple mailboxes per
extension• Multiple greeting support• User controlled message
presentation• Call recording • Speech-to-Text • Web Client (Web
PhoneManager)• Message notification• Variable length dial plans• Automatic message
forwarding• Message notification via
MWI, call out, email, text
• Industry-leaders in voice messaging
• 30 years continuous development
• Unlimited voice mailboxes• Alternate TUI
Octel® Aria® /Serenade®
Avaya® Intuity™ AUDIX®
Nortel® Meridian Mail / CallPilot
Mitel® NuPoint withCentigram Interface
Adomo Active Voice
Kinesis/Repartee• Voice networking • Multiple extensions per
mailbox
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Mobile Client Now Standard with Secure Messaging
• Runs Natively on Android and iPhone Devices• Separates Personal and Business Communications• View and Manage Voice/Fax Messages• Security, Messages Not Stored on Mobile Device• Single Number Reach• Settings Management• Mobile Client requires the installation of a web
application on any web server
Mobile Client standard withCX-E 8.7 SU2 and above
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Speech-Enabled Personal Assistant
• “Call John Smith”• “Dial 949 699 2300”• “Get new messages”• “Get new email”• “Get my calendar for today”• “Accept meeting request”• “Schedule a meeting at 2 p.m.” • “Change my availability to mobile” • “Enable do not disturb”
Simply speak up.
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• Delivers UM to Multiple Email Systems(Premise-Based and Cloud)
• Supports Multiple Email Servers Simultaneously• Most Flexible Storage Options to Meet Security,
Compliance and Confidentiality Requirements• Integrates Email, Voicemail and Fax into a Single View • Secure Voice Messages via Mobile Client and
Web PhoneManager• Voicemail-to-Text (3rd party service)• Text-to-Speech• Localized Clients
Unified Messaging
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Features• Automatic Call
Distribution (ACD)• Uniform Call Distribution
(UCD)• Agent desktop control
with informative screen pops
• Supervisor interface• Reports
Benefits• Agents control workflow
– pull calls, reserve calls, redirect calls and decide when available
• Economically priced, no CTI connection required on telephone system
• Informal call center for next generation workers
• Up to 50 teams• Maximum of 250 agents
Informal Call Center
Call Control/PBX Email IM/Presence Contacts/Calendar
Enterprise Data Fax Mobile Device
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Broadest Interoperability Suite
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AVST - Bridge to Your Digital Future
MicrosoftCloud Mobility
Key Takeaways• Address Short Term Security and Compliance
Issues
• Fill Functionality Gaps withBest-of-Breed UC Capabilities
• Invest in Interoperability to Future-Proof
• Determine what Matters to You in the Cloud
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Questions
Thank YouCopyright © 2015 AVST
