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1 TOEIC PRACTICE TEST 4 PART 5: INCOMPLETE SENTENCES Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B), (C), or (D) on your answer sheet. 101. The unexpected, sharp drop in profits during the second quarter was a big _______ to the members of the corporation's executive committee. (a) disappoints (b) disappointing (c) disappointed (d) disappointment 102. After a thorough review of the _______, Mr. Turner and I both believe we're going to have to think about hiring outside the company. (a) postings (b) resumes (c) job listings (d) seminar 103. The problem is that either the copying machine is out of toner, or we need to call the service number for _______ assistance again. (a) cartridge (b) scheduled (c) technical (d) automatic 104. Last month, we hired a new freelance web designer to _______ the site; however he hasn't been able to give much time to our project so far. (a) outline (b) close down (c) update (d) uplift 105. Since our billing cycle ends on the 22nd, the statement you received yesterday does not _______ payments made on your account after July 31st. (a) demonstrate (b) reflect (c) prove (d) examine 106. If new employees have questions about their medical benefits or _______ plans, please refer them to Lindsay in Human Resources. (a) penchant (b) pensive (c) pension (d) penance READING TEST In the Reading Test, you will read a variety of texts and answer several different types of reading comprehension questions. The entire Reading Test will last 75 minutes. There are three parts, and directions are given for each part. You are encouraged to answer as many questions as possible within the time allowed.
Transcript
Page 1: TOEIC PRACTICE TEST 4 - nn.dntu.edu.vnnn.dntu.edu.vn/uploads/thong-tin/2015_05/25-05... · TOEIC PRACTICE TEST 4 PART 5: INCOMPLETE SENTENCES Directions: A word or phrase is missing

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TOEIC PRACTICE TEST 4

PART 5: INCOMPLETE SENTENCES

Directions: A word or phrase is missing in each of the sentences below. Four

answer choices are given below each sentence. Select the best answer to

complete the sentence. Then mark the letter (A), (B), (C), or (D) on your

answer sheet.

101. The unexpected, sharp drop in profits during

the second quarter was a big _______ to the

members of the corporation's executive committee.

(a) disappoints

(b) disappointing

(c) disappointed

(d) disappointment

102. After a thorough review of the _______, Mr.

Turner and I both believe we're going to have to

think about hiring outside the company.

(a) postings

(b) resumes

(c) job listings

(d) seminar

103. The problem is that either the copying machine

is out of toner, or we need to call the service number

for _______ assistance again.

(a) cartridge

(b) scheduled

(c) technical

(d) automatic

104. Last month, we hired a new freelance web

designer to _______ the site; however he hasn't been

able to give much time to our project so far.

(a) outline

(b) close down

(c) update

(d) uplift

105. Since our billing cycle ends on the 22nd, the

statement you received yesterday does not _______

payments made on your account after July 31st.

(a) demonstrate

(b) reflect

(c) prove

(d) examine

106. If new employees have questions about their

medical benefits or _______ plans, please refer them

to Lindsay in Human Resources.

(a) penchant

(b) pensive

(c) pension

(d) penance

READING TEST

In the Reading Test, you will read a variety of texts and answer several different

types of reading comprehension questions. The entire Reading Test will last 75

minutes. There are three parts, and directions are given for each part. You are

encouraged to answer as many questions as possible within the time allowed.

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107. Although record sales were experienced last

year, the company was _______ to downsize

employees following an unexpected decrease in

orders this year.

(a) enforced

(b) forceful

(c) forcible

(d) forced

108. You should _______ to the client with a polite

letter thanking him for raising these concerns with us

and also assure him the problem will be addressed.

(a) acknowledge

(b) return

(c) reply

(d) reciprocate

109. All candidates considering a position within our

Computer Services Department should have

experience in database management _______

computer maintenance.

(a) yet

(b) and

(c) but

(d) because

110. If we can _______ a larger office space,

without a doubt, I think we will see a noticeable

increase in employee satisfaction and productivity.

(a) borrow

(b) donate

(c) lease

(d) receive

111. If we don't _______ the invoice by the end of

the week, please call the company's hotline and ask

if there's a problem with our order.

(a) receive

(b) receipt

(c) receivable

(d) receptive

112. Could you look into renting a _______ hall

with at least a two hundred person seating capacity

for the annual awards ceremony.

(a) banquet

(b) bouquet

(c) buffet

(d) bankrupt

113. I don't think Mr. Pederson was _______ by the

casual explanation Joe offered for the disastrous

mistakes he made in the training manual.

(a) amusing

(b) amusement

(c) amused

(d) amuse

114. As sales manager, Ms. Argento _______

employee productivity, improved staff morale, and

created motivating sales team goals.

(a) has increased

(b) increased

(c) increasing

(d) increase

115. The supervisor says you can research new

software packages, but that does not _______ mean

that she will approve new expenditures.

(a) necessity

(b) necessary

(c) necessities

(d) necessarily

116. Many don't realize that RTC is one of the

twenty-two subdivisions of Adaptek United, one of

the nation's leading _______ companies.

(a) transit

(b) transient

(c) transitive

(d) transitory

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117. One new industry development is the use of

micro-financing institutions that _______ lenders to

issue loans through online payment websites.

(a) tolerate

(b) stop

(c) enable

(d) disable

118. There won't be any way to compare the figures

in the market analysis until the information is

_______ in a spreadsheet and we can review it.

(a) checked in

(b) laid out

(c) jotted down

(d) run by

119. The evaluation forms that you requested should

have been _______ to all the production employees

in your division several weeks ago.

(a) noticed

(b) accepted

(c) included

(d) distributed

120. The owners relied on grassroots marketing to

reach the community and _______ more customers

to the local restaurant.

(a) charm

(b) tempt

(c) attract

(d) persuade

121. Mr. Lewis needs to know as soon as possible

_______ you will be arriving in Philadelphia early in

the morning or later in the afternoon.

(a) where

(b) how

(c) whether

(d) either

122. _______ last year's devastating flooding,

tourism in the well-known areas of Mozambique is

thriving once again, mainly due to aggressive

marketing campaigns.

(a) By

(b) Although

(c) Despite

(d) With

123. Once we sign the merger _______ with

Lovelace Art Supplies, we will be the largest

provider of arts and crafts materials in the city.

(a) understanding

(b) conclusion

(c) agreement

(d) proposition

124. The new chief executive officer's job offer

won't be _______ until all parties have agreed on the

recommendations made by the company board.

(a) finalized

(b) finalist

(c) finally

(d) finals

125. The company just implemented a new policy

that allows in-house accountants to _______

personal checks for our employees but only for

amounts under five hundred dollars.

a) cache

(b) crash

(c) chase

(d) cash

126. At this point and time, I think Thomas Simpson

is the most _______ applicant we interviewed for the

data management position.

(a) qualified

(b) relevant

(c) complete

(d) improved

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127. Between 1995 and 1998, the World Finance

Institution _______ over $800 million dollars to

business leaders in developing countries.

(a) accounted

(b) borrowed

(c) lent

(d) used

128. The company over-marketed and then held a

meeting to discuss _______ for increasing

availability of the product.

(a) advertising

(b) solutions

(c) difficulties

(d) shortcomings

129. If you don't feel better by tomorrow morning, I

_______ that you call your supervisor, stay home

from work and make a doctor's appointment.

(a) consider

(b) suggest

(c) think

(d) believe

130. All of the new hires at the law firm signed a

_______ agreement which clearly states the firm's

protocol and company expectations regarding

privacy.

(a) confident

(b) confidently

(c) confidentiality

(d) confidentially

131. I am sorry to hear that you are having personal

problems, but that is not an _______ for arriving at

work an hour late on a regular basis.

(a) excused

(b) excuses

(c) excusing

(d) excuse

132. The USA Times reported that Seattle's largest

and favorite local cafe chain Coffee Dream was

bought out _______ a national chain last week.

(a) with

(b) by

(c) at

(d) for

133. Sam expressed to me that he doesn't feel that

you have the right to _______ his project when you

haven't even read the literature pertaining to it.

(a) critical

(b) criticized

(c) criticizing

(d) criticize

134. Every employee of the company, with the

_______ of Sarah Young and Jacob Marquez, is

required to attend the safety course on May 1st.

(a) exemption

(b) acceptation

(c) exception

(d) acceptance

135. Before the merchandise is _______ introduced

to the market, it undergoes countless reviews and

safety tests all designed for quality assurance.

(a) never

(b) ever

(c) seldom

(d) rarely

136. I am sorry to report that it is _______ for us to

finish the project by tomorrow's deadline, but we can

certainly have it done by the middle of next week.

(a) imperative

(b) important

(c) impeccable

(d) impossible

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137. With the _______ of gasoline rising, companies

are investigating the viability of alternative fuels that

burn cleaner and are renewable as well.

(a) cost

(b) payment

(c) charge

(d) fee

138. When the customer came into the shop this

morning, she started _______ that her new watch

stopped working after only two days of normal wear.

(a) complain

(b) complainer

(c) complaining

(d) complaint

139. When she found out the company was

increasing its 401k matching contributions, Ms.

Jackson put her entire bonus _______ her 401k

account.

(a) around

(b) into

(c) by

(d) towards

140. Kathy just called and said that the photo editor

at Dollars Magazine asked for the page layouts for

next month's issue _______ tomorrow morning.

(a) with

(b) from

(c) by

(d) on

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PART 6: INCOMPLETE TEXTS

Directions: A word or phrase is missing in some of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

Questions 141-143 refer to the following letter.

National Travel Agency Association

18th Annual Convention

February 21 - 25, 2007

Cape Town, South Africa

Members of the National Travel Agency Association (NTAA) should mark _______ calendars for the

upcoming annual convention.

141. (a) our

(b) its

(c) their

(d) my

The convention will be held in Cape Town, South Africa to reflect the growing interest in tourism on this

continent. The agenda for the convention is packed with presentations, seminars and working groups

covering a wide variety of topics relevant to travel agency employees. A new session on visa regulations

and an expanded workshop on effective office management _______ to the schedule to help your agency

increase its success.

142. (a) had been added

(b) have been added

(c) has been added

(d) would have been added

Don't miss this exciting convention! Registration fees are $150 for employees of NTAA members, and

$200 for non-members. The registration fee includes all materials and meals. Members who register for

the convention before January 15 will receive a 10% discount. In addition, rooms have been reserved at

the Grand Vista Hotel in Cape Town; ask for the special NTAA discount rate. The _______ way to

complete your registration is to visit our website, www.ntaa.org.

143. (a) more convenient

(b) less convenient

(c) most convenient

(d) least convenient

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Questions 144-146 refer to the following letter.

Jill Meiki

4569 Bellamont Ave

Edinburg, TX 78539

(956)383-5914

Dear Hiring Manager,

I am writing in response to the advertisement in The Monitor seeking candidates for the Project

Coordinator position. I am _______ interested in this position and would like to formally submit my

resume for your review.

144. (a) hardly

(b) barely

(c) extremely

(d) just

My professional experience and knowledge precisely match the _______ specified in your advertisement.

145. (a) qualifiers

(b) qualifications

(c) quality

(d) qualify

My background includes a wealth of experience in business administration, specifically in

communications and marketing. Plus, my professional experience is supplemented by my academic

background, which includes formal training in Business Management and Communication. I believe I can

contribute a great deal to your organization in terms of dedication and innovation. My drive and

motivation to get the job done in an efficient and professional manner have proven beneficial to my past

_______, and I hope to show you what a true asset I can be.

146. (a) background

(b) business

(c) education

(d) employers

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Questions 147-149 refer to the following letter.

BANK GOLD

Your Community Bank

Dear Mr. Oh Dae-Su,

I am writing to _______ you to the Bank Gold family.

147. (a) receive

(b) welcome

(c) include

(d) accept

We pride ourselves on _______ excellent service for over thirty years, and we are happy to add you to our

growing number of satisfied customers.

148. (a) provided

(b) provide

(c) has provided

(d) having provided

In today's big banking world, we know you have many banks to choose from, and we appreciate your

decision to do business with Bank Gold.

In two to three business days, you _______ receive another mailing from us, which will include your

ATM card and a Quick Review Pamphlet that will outline our services and important numbers for your

reference.

149. (a) will

(b) may

(c) can

(d) would

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Questions 150-152 refer to the following letter.

Markslist.com Resists Corporate Buy-Out

Chicago - The creator of Markslist.com, Mark Cavanaugh, met with investors last week in a move that

was predicted by many to put the popular website in the hands of very powerful man: billionaire Reinaldo

Salazar. Salazar proposed a corporate buy-out that would give him ultimate _______ of the website.

150. (a) organization

(b) prediction

(c) control

(d) profits

However, a stipulation was added that would allow Cavanaugh to have some creative control. Cavanaugh

_______ voiced his disapproval against Salazar's motives and stated he would do everything he could to

prevent the takeover.

151. (a) suddenly

(b) sadly

(c) abruptly

(d) reportedly

Still, Cavanaugh has not formally rejected the offer and is not _______ to give his formal response until

the end of the week.

152. (a) expected

(b) expecting

(c) expectation

(d) expect

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153. What is the purpose of the memorandum?

(a) To remind employees to fill out time sheets

correctly

(b) To inform workers about an upcoming

change in office hours

(c) To announce the opening of a new branch in

Miami

(d) To attract visitors to the company website

154. When does the Palmetto Bay branch close

on December 21?

(a) 12 p.m.

(b) 1 p.m.

(c) 3 p.m.

(d) 6 p.m.

155. By what date do the time sheets need to be

turned in?

(a) December 19

(b) December 21

(c) December 22

(d) January 2

156. What will happen if employees don't turn in

their payroll information by the designated time?

(a) They will have to visit the payroll

department in person.

(b) They will not receive holiday pay on their

checks.

(c) They will have to fill out a new time sheet.

(d) They will not be paid until after the holiday.

Memorandum

To: Cal Commerce Employees

From: Jenny Calhoun, Office Manager

Re: Office Closures

The main office of Cal Commerce and all branches will be closed from December 22 to January 2 for the holidays.

Additionally, several branches will be closing early on Thursday, December 21. Please consult the chart below for

more detailed information on branch closings.

Miami December 21 - noon closing

Coconut Grove December 21 - regular business hours

Virginia Gardens December 21 - regular business hours

Bay Heights December 21 - closing at 3 p.m.

Palmetto Bay December 21 - noon closing

We remind all employees to submit time sheets to the payroll department by 1 p.m. on December 19 to ensure

payment before the holiday closing. If you are not able to turn in your time sheet by the 19th, you will not get paid

for the final pay period of the year until regular business hours resume on January 2. We wish all of our employees

and their families a happy holiday season. For more information on this and other holiday closures, please visit our

website: www.calcommerce.com.

PART 7: READING COMPREHENSION Directions: In this part, you will read a selection of texts, such as magazine

and newspaper articles, letters, and advertisements. Each text is followed by

several questions. Select the best answer for each question and mark the letter

(A), (B), (C), or (D) on your answer sheet.

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Questions 157-160 refer to the following MEMO.

157. Where would this announcement appear?

(a) In a national database

(b) On an employment website

(c) In a software catalogue

(d) In an employee's handbook

158. What is NOT listed as a qualification?

(a) A degree in business

(b) A knowledge of certain computer programs

(c) The ability to be detail-oriented

(d) The capability to work alone.

159. How could a candidate get more

information?

(a) Ask the branch manager

(b) Check the company's homepage

(c) Go to the Summerville office

(d) Call the number provided

160. The word “discipline” in paragraph 2, line

5 is closest in meaning to

(a) obedience.

(b) punishment.

(c) field.

(d) university.

IntelliCorp is Now Hiring

Work with one of the nation's top recruiting companies and gain valuable skills for tomorrow! IntelliCorp

is currently looking for ambitious individuals to fill an important data entry position at our new

Summerville office. The Data Entry Specialist will be in charge of updating and maintaining our database

as well as improving upon our existing system. Duties will include programming as well as be responsible

for data entry.

The Data Entry Specialist will also be responsible for communicating information with other branches

around the country in a timely manner and will work under the direct supervision of the Branch Manager.

Candidates must possess a bachelor's degree, preferably in information technology or programming,

although candidates with degrees in other disciplines will be considered.

Other preferred qualifications include: familiarity with databases, attention to detail, proficiency with

database software, experience maintaining electronic files and the ability to work independently. We offer

excellent insurance benefits as well as a retirement plan. We also provide paid training and a fun work

environment. Compensation is commensurate with experience and performance. For more information on

the position, contact Michelle at 607-332-0003 or email [email protected].

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Questions 161-164 refer to the following the article

Economist Joao Arruda Receives Lifetime Achievement Award

Last week the University of Sao Paulo awarded Joao Arruda, one of the most influential economists of

our time, with a Lifetime Achievement Award. The ceremony was held at the university, which is located

on the outskirts of Sao Paulo, not far from his hometown of Mairipora.

Arruda is the economist credited for the economic recovery of his native Brazil by recommending

progressive economic plans based on micro-lending and sustainable development. Two years ago, he was

awarded the prestigious Nobel Prize for this work. As Minister of Finance for Brazil, he also helped

develop a thriving economy based on ecotourism that would not disrupt the fragile environment of the

Amazon nor interfere with the indigenous groups that call the Amazon home.

Arruda trained under the great Robert Jenkins and was part of The Chicago Five, an elite group of

economists at the University of Chicago. From the beginning of his illustrious career he has been credited

with revolutionary thinking, especially in the field of Solidarity Economics which emphasizes the

importance of a local, culturally-centered economy.

161. What is this article about?

(a) The elite group of economists known as The

Chicago Five

(b) The economics department at the University

of Chicago

(c) The accomplishments of a pioneer in

economics

(d) The road to economic recovery in Brazil

162. Where was Joao Arruda born?

(a) Sao Paulo

(b) Chicago

(c) Mairipora

(d) Amazonas.

163. What is Arruda's specialty?

(a) Sustainable development

(b) Micro-lending

(c) Ecotourism

(d) Community economics

164. The word “prestigious” in the first

paragraph, line 5 is closest in meaning to

(a) popular.

(b) valuable.

(c) respectful.

(d) reputable.

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Questions 165-168 refer to the following letter

165. Who is most likely the reader of the

instructions?

(a) A lab technician

(b) A phone operator

(c) The product's owner

(d) A hearing impaired person

166. What is NOT a feature on the cordless

telephone?

(a) Speakerphone in two locations

(b) An extra power source

(c) An extra base

(d) New voice-email indicator

167. What is the difference between the Quick

Guide and the Owner's Manual?

(a) The Quick Guide has more detailed

instructions.

(b) The Quick Guide is more concise.

(c) The Owner's Manual has easy-to-follow

pictures.

(d) The Owner's Manual is available online.

168. What would a person who didn't have a lot

of time most likely do?

(a) Read through the Owner's Manual

(b) Call 1-800-353-2970

(c) Check the new voice-mail indicator

(d) Follow the instructions in the Quick Guide

ELECTROGOLD CORDLESS TELEPHONE

Style #32445-EG

Thank you for choosing the ElectroGold Cordless Telephone. Get ready to experience and enjoy the

telephone rated number one by Consumer Communications Report.

To get the most out of your telephone, please read through the manual to learn about the dozens of new

features included with your phone. These include a speakerphone in the handset and the base, a spare

battery, and a message display screen. Also included is a new voice-mail indicator to alert you about new

messages. Your new phone is also hearing-aid compatible and comes with adjustable volume for the

handset and base speakerphone.

If you are short on time, you can just look through the Quick Guide, which has easy-to-follow picture

guides of how to set up your phone and can help familiarize you with some of the most basic functions. If

you have any questions about how to use these features, you can consult the Owner's Manual or just call

our award-winning customer service representatives toll-free at 1-800-ELECTRO (1-800-353-2970). We

are available round- the-clock to help you with any questions or concerns.

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Questions 169-172 refer to the following MEMO.

Economy Shows Signs of Strengthening After Disappointing Year

Although financial analysts have been reporting a declining economy for the past four months, new

statistics suggest that a recovery is well on its way. According to the Bureau of Labor statistics,

unemployment rates have plummeted to an all-time low. Furthermore, in the non-farming business sector,

productivity has increased by 6.7%.

Some experts cite the upcoming elections for the boost in the economy, pointing out that politicians have

lobbied for different policies to help win votes. However, the most recent improvements in the economy

can hardly be attributed to the elections. Perry DiScala, Professor of Economics at Bale University,

comments, “Economic changes are very cyclical and, for the most part, very slow. Although changes in

legislation can influence the economy, it usually takes more time to cause the kinds of changes we're

seeing here and would by no means produce immediate effects. The recovery we're experiencing now has

more to do with events that took place earlier this year.”

169. Where would this article most likely

appear?

(a) In the money section of a newspaper

(b) In a business management guide

(c) In a government unemployment report

(d) In an academic bulletin at Bale University

170. What does the report suggest about the

economy?

(a) The national economy is declining.

(b) Unemployment is increasing.

(c) Voter turnout is on the rise.

(d) Trends show economic improvement

171. What does Professor DiScala say about

the effects of the election?

(a) He thinks the election is the primary

reason for the improved economy.

(b) He comments that recent legislation has

worsened the job market.

(c) He notes that the changes probably have

more to do with other factors.

(d) He cites the elections as the reason for the

low unemployment rates.

172. How does Professor DiScala

characterize changes in the economy?

(a) Repetitive and gradual

(b) Steady and predictable

(c) Quick and influential

(d) Rare and misunderstood

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Questions 173-176 refer to the following letter

Q INFORMATION SYSTEMS

EMPLOYMENT HANDBOOK

All candidates who have successfully passed the pre-employment background check and are now eligible

for potential employment with Q Information Systems are required to read and agree to the following basic

guidelines.

I. Workplace Basics

All employees of Q Information Systems are expected to know and adhere to company rules and bylaws.

As a representative of Q Information Systems, employees are required to perform tasks promptly and

efficiently and to be courteous and impartial in dealing with clients and co-workers. All employees are

entitled to be treated with respect and are encouraged to speak with a human resources employee if this

expectation is not met.

II. Personal Appearance

Although no company-wide rule exists about personal appearance, Q Information Systems expect that all

employees dress in a fashion that is appropriate to their position. A general guideline is to dress in a manner

consistent with good taste and good personal hygiene. Consult a supervisor in regard to any exceptions to

the normal manner of dress (i.e. required special equipment or protective wear).

173. When would an employee most likely receive

the handbook?

(a) After engaging in disrespectful treatment of

clients

(b) After wearing inappropriate clothing in the

workplace

(c) On the first official day of their employment

(d) After they have passed a screening process.

174. According to the handbook, when should an

employee speak to a supervisor?

(a) To notify them about a co-worker's

inappropriate attire

(b) To demonstrate knowledge of company policy

(c) To ask if special clothing is needed for the

position

(d) To inform them of disrespectful treatment

175. What is NOT mentioned as a guideline for

personal appearance?

(a) Dress fashionably

(b) Maintain personal cleanliness

(c) Dress tastefully

(d) Wear suitable clothing.

176. According to the handbook, what right do Q

employees have?

(a) To know the company rules

(b) To complete their tasks efficiently

(c) To wear protective clothing

(d) To be treated considerately

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Questions 177-180 refer to the following invitation letter

Horizon Pharmaceutical Sales

5th Annual Employee Appreciation Party

Saturday, May 15 7 p.m.

Providence Palace Hotel

As a way to thank our valued staff, we invite you to attend an evening full of food, fun, music and

awards. Saturday, May 15 will be a night to remember. After a buffet dinner catered by Kuri's Specialty

Foods, we will all enjoy a rare live performance by jazz legend Francesca Loretto. The party starts at 7

p.m. in the main ballroom of the elegant Providence Palace Hotel and at 10 p.m., we'll announce this

year's Employee of the Year.

Remember, this is an adults-only party, so book a baby-sitter today. Contact our amazing event planner

Betsy in the Promotion Department to have your name added to the guest list.

This is the employee event of the year!

177. What event is the invitation for?

(a) A dinner party for company staff

(b) A hotel employee appreciation party

(c) A ceremony to honor a musician

(d) An Employee retirement party.

178. Where would an employee RSVP for the

event?

(a) At Horizon Pharmaceutical Sales

(b) At the Providence Palace Hotel

(c) At Kuri's Specialty Foods

(d) In the main ballroom

179. What will NOT be offered at the event?

(a) A complimentary dinner

(b) A live musical performance

(c) Free on-site babysitting

(d) An awards ceremony.

180. What would an employee who wanted to

attend the party most likely do next?

(a) Get a ticket in the marketing office

(b) Contact the event organizer

(c) Vote for the Employee of the Year

(d) Adjust work schedule

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Questions 181-185 refer to the following letter.

Sports Gear Inc.

The Journey Begins Here

Client Account# 456780

Web Order#: 1088890

Date Ordered: February 04

Dear Alexander Stavros,

Thank you for shopping with Sports Gear. We have received your order, and it is being processed. Please

check the details of your order below.

--------------------------------------------------------------------------------------------------------------------

Bill to:

Alexander Stavros

Mt. Alto, CO 64638

(Full address hidden for privacy.)

Item Description Item # Quantity Price Status

---------------------------------------------------------------------------------------------------------------------------

Windblock Gloves 6045BLXJ 1 $35.99 Pending

Merchandise Subtotal: $35.99

Shipping Charge: $8.50

Tax: $2.36

Total: $46.85

We will continue to update you on the status of your order via email as items are shipped. In the meantime,

you can always review the status of your order by logging onto our website using your username (same as

your email address) and password.

If you ordered multiple items, some items may be shipped separately with additional shipping charges. If

you have any questions about your order, please contact our service team via email at

[email protected]. Please include your original Web order number in the subject line or we

will not be able to access your account records.

Thank you for your order, and enjoy your gear.

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181. Why is Mr. Stavros writing the email?

(a) To alert the company to a mistake in his

order

(b) To thank the company for their great service

(c) To ask about the status of his glove order

(d) To ask that his money be returned.

182. What information does Mr. Stavros need to

email the service team?

(a) Username

(b) Date ordered

(c) Client account number

(d) Original order number.

183. What will the company most likely do

next?

(a) Process the payment for tax and shipping

(b) Stop the order and credit his bank account

(c) Send an email updating him with the status

of his order

(d) Ship the gloves with a corrected bill.

184. How much does the company owe Mr.

Stavros?

(a) $2.36

(b) $8.50

(c) $35.99

(d) $46.85

185. What does Mr. Stavros most likely think

about the company?

(a) He is disappointed about the quality of their

products.

(b) He is dissatisfied with the improper fit of his

gloves.

(c) He is unhappy with the company's high

prices.

(d) He is unconvinced that they are as good as

people say.

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Questions 186-190 refer to the following letter

Jackie Nguyen, President

Shaker Publishing

812 Hatter Avenue

Billingham, MO 56088

Dear Jackie,

After much thought, I have decided to accept an editorial position with Blinker's Publishing. Therefore, I would like

to tender my formal resignation from my current position as Executive Administrative Assistant. My last day of work

will be Friday, September 1.

I have enjoyed being part of your team, and I appreciate the opportunities that have been provided to me during my

time with this company. I want to thank you personally for all that you have taught me. By demonstrating what it

takes to be successful in this industry, you have become a valued role model to me over the years. I have benefited

greatly from my experience in your office, and I know when I leave here, I will greatly miss your wisdom and

guidance.

If I can be of any assistance during this transition, please let me know. I would be glad to help however I can.

Sincerely,

Maura Lispector

186. Why did Ms. Lispector write to Ms.

Nguyen?

(a) To help her find a new administrative

assistant

(b) To request a letter of recommendation

(c) To let her know that she was leaving the

company

(d) To ask for details about an upcoming project.

187. What did Ms. Nguyen NOT offer Ms.

Lispector?

(a) A significant pay raise

(b) A document recommending Ms. Nguyen

(c) A reference for future employers

(d) A present to express appreciation.

188. Why does Ms. Nguyen want to meet with

Ms. Lispector?

(a) To give her the dinner gift certificate

personally

(b) To schedule her farewell dinner at the

restaurant

(c) To discuss what needs to be done before she

leaves

(d) To offer guidance about her new position.

189. How does Ms. Lispector most likely feel

about Ms. Nguyen?

(a) She thinks Ms. Nguyen is hard to work with.

(b) She wishes Ms. Nguyen had taught her more.

(c) She thinks Ms. Nguyen is a good mentor.

(d) She feels that Ms. Nguyen will make a good

editor.

190. What is Ms. Nguyen's position at the

company?

(a) Editor

(b) Team Leader

(c) Executive Administrative Assistant

(d) President.

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Questions 191-195 refer to the following letter.

Marcus Maes

Farmer, Maes and Associates

7342 Chestnut Ave

St. Charles, Missouri 63318

Dear Mr. Maes,

I have enclosed the first draft from the graphic designer for your business sign. I adjusted the height as you requested

and fixed the misspelling in the first line. I apologize for the mistakes and hope that this draft meets your approval.

Please review the designer's draft, and notify me via fax about any other changes you would like for us to make. We

will not begin the actual construction of the sign without your final approval of the design. Also, please remember

that based on our original contract, the cost of the sign is due in full by the 10thof the month in order to secure the rate

we originally quoted you for the sign.

Sincerely,

Lori Belani

Quick Signs, Inc.

P.O. Box 563

St. Charles, Missouri 63301

Business Fax: (636) 323-3534

Enclosure(s) as stated

191. Why is Mr. Maes sending a fax to Ms.

Balani?

(a) To try to get final approval for the design

(b) To voice his dissatisfaction with the

company

(c) To request additional changes for the sign

(d) To complain about Mr. Farmer's comments.

192. What is most likely Mr. Maes' position?

(a) Graphic designer

(b) Accountant

(c) Accounting associate

(d) Sign company owner.

193. Which is NOT an adjustment requested by

Farmer, Maes and Associates?

(a) The use of the same type on the sign

(b) The correction of a misspelled name

(c) The alteration in the spacing of the second

line

(d) The placement correction of one of the

words

194. What is the original quoted rate of the

sign?

(a) Two hundred-fifty dollars

(b) Three hundred-fifty dollars

(c) Five hundred dollars

(d) Two thousand three hundred ninety-five

dollars.

195. In her letter, what does Ms. Balani ask Mr.

Maes to do?

(a) To fax her a revised copy of the draft

(b) To ask Mr. Farmer to give final approval for

the design

(c) To look over the draft and fax her any

comments

(d) To begin the construction of the sign if they

approve.

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Questions 196-200 refer to the following letter.

From: Rielle Navitski To: Management listserv

Subject: Last minute meeting Cc:

Attachments: Meeting Agenda.doc (50 KB)

Dear Managers,

In light of last week's negative survey results, I am calling an emergency meeting to discuss our new plan

of action and options for turning public opinion around before the market reports are due to the investors.

I've attached the agenda for the meeting and would like for everyone to review it so that we are all up to

speed on the latest developments.

I understand that this notice is incredibly late, but I would appreciate it if everyone would make their best

effort to attend. I want to convene in conference room B at 5 p.m. sharp and hope to be done by 7:30 p.m.

If you know you won't be able to attend, please let me know as soon as possible, so I can catch up with

you before the end of the day and run through some topics quickly.

I'm sorry that this will affect everyone's dinner plans, but I will order dinner for all attending and have it

delivered during the meeting. Hope to see everyone there.

Sincerely,

Rielle Navitski

196. Why did Ms. Navitski call the emergency

meeting?

(a) To discuss how to present the poll results to

the investors

(b) To talk about how the poll results will

change their plans

(c) To plan the next round of public opinion

polls

(d) To advise the management of ideas for

marketing.

197. Why does Ms. Navitski want to be

informed if someone can't attend the meeting?

(a) She wants to talk to the person before the

meeting

(b) She wants to order enough food for the

function

(c) She wants to tell the investors about who was

there

(d) She wants to send the person a copy of the

agenda.

198. Why can't Mr. McDonald go to the

emergency meeting?

(a) He is stuck in rush hour traffic

(b) He has a prior business commitment

(c) He doesn't agree with Ms. Navitski's plan

(d) He wants to talk to the investors first.

199. What will Mr. McDonald most likely do

the following day?

(a) Attempt to pacify the investors

(b) Contact the poll-takers

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(c) Ask for a recap of the meeting

(d) Write a memo about the outcome.

200. How long before the meeting will Mr.

McDonald leave the office?

(a) fifteen minutes

(b) a half an hour

(c) an hour

(d) an hour and a half

---THE END---

ANSWER

101. D 102. B 103. C 104. C 105. B 106. C 107. D 108. C 109. B 110. C

111. A 112. A 113. C 114. B 115. D 116. A 117. C 118. B 119. D 120. C

121. C 122. C 123. C 124. A 125. C 126. A 127. C 128. B 129. B 130. C

131. D 132. B 133. D 134. C 135. B 136. D 137. A 138. C 139. B 140. C

141. C 142. B 143. C 144. C 145. B 146. D 147. B 148. D 149. A 150. C

151. D 152. A 153. B 154. A 155. A 156. D 157. B 158. A 159. D 160. C

161. C 162. C 163. D 164. D 165. C 166. C 167. B 168. D 169. A 170. D

171. C 172. A 173. D 174. C 175. A 176. D 177. A 178. A 179. C 180. B

181. D 182. D 183. B 184. C 185. D 186. C 187. A 188. C 189. C 190. D

191. C 192. B 193. B 194. C 195. C 196. B 197. A 198. B 199. C 200. B


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