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Together We Flourish August 1-4, 2021 Bellagio Resort and Casino, Las Vegas NACEEXP21
Together We FlourishAugust 1-4, 2021
Bellagio Resort and Casino, Las Vegas
NACEEXP21
AGENDA
•How Important is Service?
•The Foundation for Sizzling Service
•Where Can We Find Servers?
•Basic Service Guidelines
•Tricks of the Trade
What Will Be Your Takeaways?
• You Will Be Able to Evaluate Your Company Culture
• You Will Be Able to Measure The Level of Your Service
• You Will Learn Ways to Improve Your Service
• You Will Have the Tools to Monetize Your Service
Foundation for GoodService is YourCompany Culture
Do You Honor Your Commitments Even When It’s Hard?
Does Your Team Make Quality Personal?
Do You Find a Way to Make Things Happen?—Gus
Do you Practice Blameless Problem Solving?
Do You Show Meaningful Appreciation?
Are You a Fanatic About Response Time?
How Well Do You Listen?
Does Your Team Treat Each Other Like Family?
Does Your Team Speak Straight?
Do You Keep Things Fun?
Where Can WeFind Staff?
Warm Welcomes.
Magical Moments.
Fond Farewells.
Warm Welcomes
Magical Moments
Fond Farewells
Dril l Down Into Service Basics:A Review/Brush Up
GroomingPostureSmile
Serve Like a Mayor, Not a Firefighter
Welcome Drink
Passing Hors D’oeuvres
PouringWater
Tableside
TeaService
Tableside Wine
Service
Table SideWine Pour
Serving Food
ReplacingFlatware
WhatAboutThis?
ClearingThe
Tables
BrokenGlass
Safety
Emptying Plates
Improperly
Emptying Plates
Properly
Q&AContinue the Conversation#NACEEXP21
@BillHansenLuxuryCatering
@billhansencater
Bill Hansen Catering
@BillHansenLuxuryCatering
#NACEEXP21Thank you for attending
Together We FlourishAugust 1-4, 2021
Bellagio Resort and Casino, Las Vegas
