Toll Today 2012 November 2012

Toll and Optus launch new site in Western Sydneyon page 13

Delivering fuel to Santos in the Cooper Basinon page 26

Toll Group’s quarTerly maGazine

Tolltoday

New Toll uniforms Strengthening our brand through a single identityon page 11

SepTember–November 2012

Toll is the Asian region’s leading provider of integrated logistics services, generating revenue of A$8.7 billion and operating an extensive network of over 1,200 sites in 55 countries.

Toll has access to transport and infrastructure assets including road fleets, warehousing, ships, air freight capacity, ports and rail rolling stock.

These assets, when combined with operational expertise and technology solutions, are aimed at driving supply chain efficiencies to deliver best practice in supply chain management for Toll’s diverse customer base.

About Toll GroupMessage from Management 3

Toll Domestic Forwarding 18Toll Specialised and Domestic Freight 19

Toll Global Forwarding 30

Toll Global Logistics 12

Toll Global Express 38

Toll Global Resources 24

Community 43Staff Milestones 49

Toll Group 4

Contents

Head office

level 7, 380 st Kilda road

melbourne ViC 3004 australia

T +61 3 9694 2888

F +61 3 9694 2880

www.tollgroup.com

editor

lana Grace

Group Corporate affairs

e [email protected]

2 Tolltoday

Dear Colleagues

Being part of an organisation that

has undergone dynamic change and

significant growth globally over a short

period has led the leadership team of

Toll Group to call for a clear vision and

shared values to define and nurture

a new one Toll culture. in response,

earlier this year i asked you for your

thoughts and feedback to help shape

our decisions around Toll’s future culture

and values.

i believe there is a significant benefit for

the company in embedding a single Toll

culture that brings together our many

strengths, and exemplifies safety, ethical

behaviour and high performance. For me,

it’s not only what we achieve, but how

we achieve, that’s important.

after discussions involving more than

2,500 people from sites around the

world, the biggest theme that emerged

was that the Toll culture is based on

relationships; employees value the

people they work with and enjoy working

together as one winning team. We also

asked people what we should do in

the future and many said they would

like to see greater communication and

integration. a number of people said that

there were also opportunities for better

cooperation, teamwork and connection

between business units.

For this reason, the feedback affirmed

the focus on one Toll, as it represents

working together as one organisation,

and overcoming geographical and

business unit boundaries.

after extensive research and

conversations throughout the

business, i am thrilled to say that we

have determined what our common

set of values and shared culture

will be. our Values are:

• integrity and Trust

• safety

• Continuous improvement

• Teamwork

• openness and Transparency

There is more to hear about our culture

and beliefs and you will see more of this

in the weeks and months to come.

Next stepsas part of formalising this process,

earlier this month the Group senior

executive Committee (GseC) and

i invited all of the general managers

from across all business units globally

to join us in melbourne for a two day

conference to further develop our new

values framework. on 16 and 17 october,

we were able to come together to talk

about what these values mean to us

and our individual business units and to

decide on the best way to embed these

new values in a collaborative way. This

was an extremely valuable exercise for

the leadership team and i think we have

all come away with and an eagerness to

implement this new values framework

across Toll.

General managers and directors have

begun communicating the Toll Way

and many already have participated in

a launch session in your business to hear

about our beliefs and values and plans for

roll out. if not, rest assured you will

hear soon from your managers’ as

they cascade the message throughout

the businesses.

i look forward to communicating our

new Toll values with you all, together with

GseC and the general managers over

the coming weeks and months. once

this has been done we can move onto

the next phase of the journey to bring

the values to life and personalise them

to each particular business unit. i look

forward to us all having conversations

about what the values mean for us in

our day-to-day work, further unifying

our culture and helping us do things the

right way – the Toll Way.

brian Kruger

managing Director

Defining our new values framework – The Toll Way

3September–November 2012

MESSAGE FROM MANAGEMENT

Singapore

Hong Kong

Shanghai

China Taiwan

Malaysia

Cambodia

Vietnam

Thailand

Laos

1

2

3

Investors on tour

The investor relations program here at Toll does this by

giving presentations to investors and also by taking them

on site visits of our facilities. in June this year, we took a group

of 30 analysts, funds and banks to singapore, Hong Kong

and shanghai.

Day one – SingaporeThe trip started off with an introductory presentation into

Toll Global logistics in singapore and China, followed by a

tour of the warehouse that they operate for p&G in singapore.

The group then visited the automotive facility in singapore, and

got to see how the team prepares the cars for the dealerships

in the country.

it was then on to loyang supply base where the Toll Global

resources leadership team introduced the work they do in

singapore and more broadly in australia. The group then took

a tour of the huge supply base which Toll has been renovating

for a number of years.

The significant investment in the regeneration of the loyang

supply base by Toll is naturally of interest to this group. it was

therefore important that we showed them how the project

has developed, the facilities we now have and the number of

tenants from the original oil and gas industry who now have

made loyang their main base in singapore.

loyang is perfectly positioned to support the offshore servicing

needs of the oil and gas fields in the south China sea. it is

our aim that the big companies who support these mining

projects set themselves up in loyang. already many of the big

players have done this as the facilities here are so attractive

and unrivalled elsewhere in the country.

As a listed company, Toll has an obligation to communicate and educate our investors about our business. by doing so, they can come to understand our operations in greater detail and therefore are able to invest in Toll with more confidence.

OppOSITE investors visiting the TGl warehouse in shanghai.

4 Tolltoday

TOLL GROUp

Day two – Hong KongThe morning started with all of the key management personnel

from Toll Global Forwarding introducing themselves and the

areas they look after. as global forwarding is relatively new

to Toll, the financial community is always interested to see

how we are performing. it was important for them to meet

the management team of experts that we have working in

this space.

Following the presentation, the group visited aTl logistics

Centre – the world’s largest concrete warehouse. Because

space is of a premium in Hong Kong, especially alongside

the river, this ramp up warehouse is a multi-story container

park and warehouse space.

a site to behold, the fully automated container park in the

basement ensures that optimal efficiency is encouraged

at all times. The ramp up warehouse facility allows lots

of businesses to have their warehouses close to the port,

while maximising the use of land.

after getting an insight into sea freight forwarding, the group

went to the airport to see Hong Kong air Cargo Terminals

limited (HaCTl). as one of the busiest airports in the world,

Hong Kong international needs a highly efficient cargo

management system, which is HaCTl.

The sheer scale and size of the operation had the visitors

in awe, before we even discussed how we managed belly

space in the aircraft and managing the challenging issues

around air cargo.

Day three – ShanghaiThe focus of the shanghai tour was to look at the Toll Global

logistics operations and to understand some of the challenges

and opportunities the company has in China.

This was brought to life with site tours around two of the

large warehouses TGl manages for international brands

such as Colgate palmolive, toy manufacturer mattel and

local pharmaceuticals. The visitors learned that the value

added services, the security and safety record TGl maintains,

all add to them becoming preferred logistics partners

for many multinationals who manufacture in China and then

distribute around the world. TGl often partners with TGF to

ensure this happens smoothly.

after the tours and presentations from TGl management,

the visitors were treated to a traditional shanghai dinner

at the Westin on the Bund.

even for these investors who know Toll probably better than

most of us, they were still overwhelmed by the scale and the

many varying tasks we do as a company. They were very

impressed by the knowledge and enthusiasm of our employees,

and with the safety emphasis at each site.

on behalf of the tour group, a huge thank you to the

management and employees who made the tour possible. <


TOLL GROUp

Chief Executive OfficerToll Global Resources

David Jackson

Managing DirectorBrian Kruger

Chief Executive OfficerToll Global Logistics

Wayne Hunt

Chief Executive OfficerToll Global Forwarding

Hugh Cushing

Chief Financial OfficerGrant Devonport

Group DirectorHuman Resources

Lesley Staples

Company SecretaryBernard McInerney

Divisional DirectorToll Global Express

Shane O’Neill

Divisional DirectorToll Domestic Forwarding

Paul Ebsworth

Divisional DirectorToll Specialised &Domestic Freight

Mal Grimmond

Group DirectorStrategy and M&A

Avi Gilboa

Group DirectorBusiness Development

Damain Bishop

Group DirectorCorporate Affairs

Andrew Ethell

over the last few months there have been a few changes

in the senior management team here at Toll.

Avi Gilboa joined the company recently as the new

group director, strategy and m&a. avi takes over from

Stephen Stanley who announced his retirement in

December 2011. a highly regarded senior merchant banking

professional, avi joins Toll Group after a distinguished career

of nearly 20 years, most recently as australia/new zealand

managing director of unitas Capital, formerly Jp morgan

partners asia.

as well as a new face, there has been an internal promotion

to the senior leadership team. Damain Bishop, group director

Business Development now leads the global business

development team, moving away from his former australia-

focused role. Damain, like avi, reports to Brian Kruger and

joins the Group senior executive Committee (GseC).

What is GSEC?many of you will have heard the term GseC being used

around Toll, but you may not be familiar with what it is.

GseC or the Group senior executive Committee is made

up of 13 of the most senior management in Toll. Chaired

by mD Brian Kruger, the committee is made up of the

six divisional directors plus the heads of the key support

functions from Corporate.

GseC meets regularly to review key issues affecting the

business as well as making key policy and investment decisions.

Take a look below for the members of GseC and their roles:

Senior leadership update

6 Tolltoday

TOLL GROUp

Toll is spending up big in Western australia, reinforcing its

industry leading capabilities with a string of unparalleled

infrastructure investments.

more than a$140 million has been spent on major property

investments and upgrades to support our increased focus on

servicing the resource and energy sector, and the growing

demand for its more traditional services.

Current key investments include:

• a$54 million express road freight terminal at Hazelmere

that opened this year

• a$47 million interstate rail freight forwarding terminal in

Kewdale due to open early 2013

• a$30 million from-scratch transport hub for Toll Group

businesses in Gap ridge, Karratha due to open mid-2013

• a$12 million freight terminal upgrade in Kununurra that

opened this year.

The strategic developments are in addition to the more

than 50 sites Toll already operates in Western australia. Toll

Group business development manager Western australia

Jason Holmes said although the combined expenditure for

the four sites is more than a$140 million, the real contribution

to the economy comes in the form of local job creation, and

their flow-on economic effect.

“The fully integrated transport hub we’re building in Karratha

will create around 40 jobs based in Karratha, not fly-in

fly-out,” said Jason.

“But that’s just the beginning. We plan to increase that number

further as we grow our operations and other Toll businesses

start operating out of the site later next year.”

Jason said a continued focus on strategic development

opportunities will see more major developments announced

later in the year to help Toll increase its share of the resource

and energy sector and help Toll’s integrated organic growth

program across its businesses.

“We’ll continue to take a long term strategic approach to

property demand and how best it will service our diverse

and ever-increasing customer base in Western australia. stay

tuned for more investment in the west in future.”

Toll has also recently opened a Group-wide business

development office in perth to help drive its one Toll organic

growth initiative and increasing property development

demand, which should lead to more large-scale projects

being announced this year.

Jason said there were some inherent advantages in

establishing a centralised office that coordinates the immense

resources of Toll’s 17 Western australia-based businesses.

“The new, centralised office helps us service our customers

and enables us to design and implement logistics solutions

that are customised for the resources and energy sectors.” <

Investing in the west – Toll’s WA infrastructure spend tops A$140 million

BELOWlooking down on a large open cut iron ore mine in australia’s remote pilbara region.


TOLL GROUp

Sydney

Brisbane

Adelaide

Melbourne

Hobart

Perth

Darwin

Damain bishop, group director, business Development, has been on a national Australian tour promoting a new integrated approach to sales. Damain gives us an update on what this initiative is about.

Damain: as part of the one Toll program, bringing our business

together as a global and well integrated organisation, we are

introducing a one Toll sales strategy across all business units.

To launch this new sales strategy, we recognised that the

best way to deliver this was through empowering our sales

force by educating them on our full one Toll offering. We also

realised that for many of our sales staff, this would be one of

the first times they had met.

The objective of this program is to further develop organic

growth through a formalised process of collaboration / internal

networking, knowledge sharing, and lead generation via

a structured process. i personally attended each of the

conferences around the country to speak to the teams

about harnessing the collective effort of the 600 sales people

currently employed by Toll with our existing 24,000 customers.

our one Toll sales conferences have now been launched in all

states around australia and we plan to launch in new zealand

soon. We will then be assessing how we further promote this

initiative globally. <

One Toll sales initiative conference goes on tour

Northern Territory• Launched: Darwin, 5 July 2012.

• Attendees: over 20 participants from all the

business units in Darwin.

• Keynote speakers: Larry O’Regan, general

manager, Toll express, and Gary Jones, national

sales and marketing manager, Toll express.

• Highlight: Cross selling – increasing

awareness of the range of services offered

by their counterparts.

Western Australia• Launched: perth, 14 June 2012.

• Attendees: more than 60 participants from the

business units in perth.

• Keynote speakers: Mal Grimmond, divisional

director, Toll specialised and Domestic Freight.

• Highlight: launch produced a one Toll team

environment for the sales group in Wa and all

employees are enjoying this new focus.

South Australia• Launched: adelaide, 11 July 2012.

• Attendees: more than 60 participants from

across all business units.

• Keynote speakers: Gary Jones, national

sales and marketing manager, Toll express,

Sarah Costin, national marketing manager,

Toll Consumer Delivery.

• Highlight: provided participants the opportunity

to showcase their business area and learn about

other capabilities within Toll Group. identifying links

that might be of interest to their existing customers.

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TOLL GROUp

Sydney

Brisbane

Adelaide

Melbourne

Hobart

Perth

Darwin

New South Wales / ACT• Launched: sydney, 29 may 2012.

• Attendees: over 180 participants from sydney,

nsW regional centres, and aCT.

• Keynote speakers: Shane O’Neill, TGX

director, Mal Grimmond, divisional director,

Toll specialised and Domestic Freight.

• Highlight: meeting sales teams from across

the business provided and opportunity to share

leads and competitor information.

Queensland• Launched: Brisbane, 26 July 2012.

• Attendees: more than 65 participants from all

Brisbane based business units.

• Keynote speakers: Paul Ebsworth, director TDF,

and Steve Fleiter, national sales manager Toll nqX.

• Highlight: qlD leads are being exchanged

amongst sales staff at a high level.

Victoria• Launched: inaugural launch in melbourne,

December 2011, follow up event on 23 July 2012.

• Attendees: 115 participants from all divisions of Toll.

• Keynote speakers: mD Brian Kruger,

Shane O’Neill, TGX director, John Platis,

general manager, group business development.

• Highlight: Teams gaining greater Toll businesses

insight and valuable knowledge – increasing

sales ability to identify additional business

opportunities for the Toll Group.

Tasmania• Launched: Hobart, 19 september 2012.

• Attendees: 20 participants.

• Keynote speakers: Steve Borg, general

manager, Toll Tasmania, Mark Bergamasco,

national business development manager, and

John Donald, state manager Victoria, Toll Fast.

• Highlight: Tasmania sales portal amalgamated

with the existing Victorian sales portal to focus

on links between Tasmanian and Victorian new

business opportunities.


TOLL GROUp

The changing nature of the transport

industry in not only meeting our

business commitments, but also the

obligation of managing our carbon

footprint, mean that today’s Toll

customers now want their freight

delivered safely on time at the best price

possible, while also being delivered in

an environmentally responsible way.

Toll Global logistics’ Contract logistics

team is committed to exploring new

technology and business practises

to ensure it can continue to gain

environmental, fuel efficient and cost

effective advantages for our customers.

in a first for Contract logistics, we

are proud to announce the acquisition

of two liquefied natural Gas (lnG)

prime movers (model T409sar), in

conjunction with Kenworth Trucks

and Westport, a leader in natural gas

engines and technology. These two

vehicles have been purchased for use

in our Woolworths Western australia site

at perth airport. The engines in these

vehicles are pilot diesel injected just

prior to auto-ignition of gas injection,

with a ratio of 5 per cent diesel and

95 per cent lnG. The natural gas is

Making a truckload of difference to our carbon footprint

injected at high pressure at the end of

the compression stroke, which means

that air and fuel is not premixed.

lnG is a clear, colourless, non-toxic

liquid that is produced when natural gas

is cooled to minus 161º at atmospheric

pressure. Due to the high density of

lnG in comparison to Compressed

natural Gas (CnG), it is lighter, more

compact and can achieve significant

fuel savings when compared to diesel.

This is especially the case for line

haul B-Double, semi-trailer and road

train vehicles.

These lnG-fuelled engines are the

only heavy duty (HD) engines that are

certified by australian Design rules

(aDr) standard as an aDra80 (euro 5).

Testing on an engine dynamometer

over a sequence of steady-state modes

(idles and weight percentage), show a

25 per cent reduction in greenhouse gas

emissions and a 29 per cent reduction

on the heavy-duty transient cycle

Federal Test procedure (FTp) tested

by australian Greenhouse office Test

program (aDr 80/02 results).

Environmental impact Knowing diesel engines and exhaust

fumes are significant contributors

to air pollution; using an alternative

such as lnG burns cleaner and is an

even better performer than CnG in

reducing emissions. Therefore this is

an environmental initiative that benefits

us all.

The lnG-fuelled Kenworth trucks can

contribute to a considerable reduction in

emissions without sacrificing the power or

torque output needed for our operations.

The introduction of these vehicles to our

fleet is an exciting move towards realising

Toll’s environmental commitment to

reducing our carbon footprint.

The benefits of a lnG-fuelled prime

mover are:

• lnG is comparatively cheaper

than diesel

• lower no2 (nitrogen Dioxide)

emissions and particulate matter

• lnG vehicles are noticeably

quieter to operate

• lnG burns cleaner

• australia has abundant resources

of natural gas. <

INSET overview shot of the lnG tanks either side of the vehicle.

BELOWThe new vehicle at Woolworths Western australia – perth airport.

10 Tolltoday

TOLL GROUp

more than 75 per cent of Toll employees wear uniforms

in their day-to-day work. These employees are the

face of Toll and directly interact with our customers and the

general public. so as you can imagine, our uniform makes

up a significant part of our brand identity. as part of the new

branding roll out, a single range of uniforms was designed

to unify our people and strengthen our brand.

This project started in late 2010 with a survey which was

conducted globally to establish what the needs were for the

different business units. a uniform committee was established

to source feedback from the businesses and to develop a

uniform range which would not only be practical, but also stand

us apart from the rest. initially there were 12 key garments

identified as essential to our uniform requirements. The

garment list has now grown to over 100 items and two major

suppliers were agreed on to manufacture this full range.

The outcome of the uniform project provides a great example

of what can be achieved when the Toll organisation pools its

resources and tackles projects with a single focus. not only

have we been able to effectively manage the design of a single

uniform catalogue for the Toll Group, the consolidation of the

spend has produced price reductions of up to 48 per cent for

some of our garments, with an estimated saving in uniform

costs across the australian and new zealand businesses

alone of a$1.6 million per annum.

safety was also a key consideration in designing the one

Toll operational range. The australian/new zealand design

standards (as/nz 4602.1:2011) have been applied to the

production of the operational garments (with very slight

modifications required to meet european safety requirements

for our businesses in europe) so Toll Group now has a default

standard for operational clothing across the globe.

The new designs features two primary colours – our Toll

primary green, which is the colour of the Toll logo, and high

visibility orange. The range covers both operational and non-

operational employees around the world. as you may have

seen already, these uniforms have started their roll out across

the business, so keep your eye out for the new-look uniform

and let us know what you think: [email protected] <

New Toll uniformsStrengthening our brand through a single identity

ABOVEemployees receiving their new uniforms.


TOLL GROUp

Onepath: Australian superannuation insurance

We are pleased to report that Toll has recently finalised

a review of its member insurance benefits, and that

shortly members will be receiving information regarding

significant enhancements to their insurance within the Toll

Corporate super Fund with onepath in australia.

The enhanced benefits to death only and total and permanent

disablement (TpD) insurance will enable members to ensure

they are adequately protected. Toll will also introduce a Group

income protection policy within this Toll fund.

The purpose of this alert is to flag to members that they will be

receiving further correspondence about their superannuation

within the next couple of months.

So watch this space.

For any further information, contact Cheryl Barbary, Toll’s

group superannuation manager by email:

[email protected] <

after conducting a number of strategic reviews of our

businesses earlier this year, Toll has made the decision

to sell the australian interstate linehaul and warehousing

operations of the Toll refrigerated business to automotive

Holdings Group ltd, owners of rand refrigerated logistics,

for a$6.5 million.

Brian Kruger, managing director, explained that, “Due to the

challenging market conditions and margin pressure faced

by this business, we concluded that, in this case, divestment

was the best option.”

Toll will retain its other refrigerated transport and warehousing

operations which are currently provided by other businesses

within the Group.

approximately 100 Toll employees will transfer to automotive

Holdings Group as part of the sale. <

Toll sells Toll Refrigerated to Automotive Holdings Group Ltd

Toll india logistics has been awarded a ‘national winner’

for the category ‘operational excellence’ at the india road

Transport awards 2012.

This is one of the most prestigious awards in the road

transport industry, which is sponsored by the major tyre

manufacturing company, CeaT limited, in partnership with

the ministry of road Transport and Highways in india.

From more than 400 entries across 80 different locations

throughout india, Toll was ranked number one out of the top

five nominated organisations for operations.

The award ceremony was conducted in mumbai on 20 July in

the presence of the minister for road Transport and Highways,

Jateen Prasad.

acknowledging this significant achievement, Brian Kruger,

managing director congratulated the team: “This award is a

testament to the exceptional performance the team in india

have been putting in over the last year. it is great to see this

recognised at such a high-level. Keep up the good work.” <

Toll ranks number one in operational excellence, India

12 Tolltoday

TOLL GROUp

TOLL GLOBAL LOGISTICS

Toll and Optus launch new site in Western SydneyToll Global Logistics and optus’ relationship strengthened even more this year, with Toll launching the new optus warehouse in April 2012.

optus, australia’s second largest telecommunications

company, and wholly owned subsidiary of singapore

Telecommunications, began their supply chain partnership

with Toll in 2005. This has since grown to cover the entire

supply chain process for optus, including storage, picking

and despatch across the various optus business units. over

time the team has also added extensive value added services

such as kitting and bundling of mobile devices, and reverse

logistics including first level fault validation and assessment.

in march 2011, the Customised solutions team proposed a

new warehouse for optus at yennora in Western sydney, as

stage two of the optus operation. The 10,000sqm warehouse,

which has gone live in a staged process from april to July,

provides optus with increased capacity, and a material

handling equipment solution that will enable Toll to meet the

increasing demands of optus customers whilst reducing

operating costs and improving productivity.

Together, the Toll Group property team and the Customised

solutions team designed and built the new facility in Western

sydney, specifically to meet optus’ requirements. The

warehouse uses Customised solutions’ tier one warehouse

management system, redprairie, that will integrate with

optus’ systems to enable automation of many time consuming

processing and manual paper-based tasks done by the former

warehouse. The site will also provide an optus service centre

using lean processes to create optimised and effective returns

and service areas.

Toll Global logistics’ Customised solutions general manager,

Chris Pearce, said, “This is a great example of a continued

partnership applied to drive value for both optus and

Toll shareholders.” <

ABOVEThe Toll site aims to increase productivity and reduce costs through lean processes, such as the Hero stations, pictured above.



From 31 July – 1 August 2012, Toll Global Logistics (TGL) held its third business development conference in Chennai, India, connecting nearly 60 colleagues across various divisions and business units.

The theme and focus for this year’s conference was about

joining the dots – our people, processes, and capabilities

around the region – a one Toll approach.

Championed by Dominic Rego, director of business

development and supported by Wayne Hunt, president and

Ceo of TGl, the two day conference offered the region’s

business development team the opportunity to better

understand TGl and its strategic vision. The conference was

also a chance to connect names to faces to further leverage

and develop internal networks, and to share best-in-class

practices across the division.

During the two day conference, participants looked at what

they were currently doing and explored what could be done

better. TGl business development also launched its sales-to-

delivery (s2D) process with a focus on providing its business

development colleagues with the tools they need to be more

successful in winning new business. These tools serve as a

standardised platform for TGl — with an aim to develop more

strategic relationships with targeted customers.

prior to the conference, participants had a one day facility tour

to view TGl india’s warehouse operations and capabilities

in Chennai.

Wayne kicked off the conference with a welcome speech and

shared TGl’s growth objectives with the team.

The conference was packed with a variety of best-in-class

workshops on topics ranging from legal framework, warehouse

cost model, transport cost model, and innovation and

Continuous improvement programs (Cip).

as part of this year’s agenda a new panel format was

introduced and chaired by the conference host Dominic

TGL business developm ent conferenceJoining the dots – our people, processes, and ca pabilities

14 Tolltoday


TGL business developm ent conferenceJoining the dots – our people, processes, and ca pabilities

rego, with an aim to generate candid dialogue. There were

three key topics brought up for discussion – ranging from

legal framework (moderated by Brian Warry), sales and

operations planning (moderated by Bruce Wilson), and market

and customer value proposition – one Toll (moderated by

Victor Tan). each of the moderators shared real-life examples,

success stories, best practices, and explored ideas to help

us collaborate better for our customers as one Toll.

There were also several other leadership team members who

stepped in as key presenters and moderators, making the

conference an interactive and meaningful event. Company

secretary, Bernard McInerney, also was invited to host a

workshop around assumptions versus reality in Toll’s legal

framework and how to negotiate in a contract.

Godson James, from our customer sealed air attended the

‘voice of the customer’ session. He presented the sealed air

business strategy in order for Toll to understand how we can

grow our business and hear firsthand on what sealed air looks

for in a supply chain partner.

Chairing the panel, Dominic rego said, “We all have a

passion to succeed. The purpose of the conference is for

our participants to embrace and apply all the inspirational

ideas shared during the conference to grow our business as

we work towards our five year plan together.”

post event results showed that nearly 100 per cent of the

respondents were satisfied with the conference. some of

their feedback included:

• They felt the facility tour enabled them to better

understand india’s operational capabilities

• They understood Toll’s cross-selling opportunities and

TGl’s five year growth plans

• They understood the s2D framework and the standard

tools presented during our workshops. <

ABOVEGroup photo of all participants at the TGl business development conference in Chennai, india.



Celebrating our commitment to safetyin a continuous commitment to improving Toll’s occupational

health and safety (oH&s) performance, a number of safety

awareness campaigns have been held across Toll Global

logistics’ (TGl) asian operations. These campaigns were

held to raise awareness around accident prevention and

keeping safety front-of-mind in everything we do at Toll. By

creating a fun and interactive approach to these awareness

events, Toll was able to promote positive attitudes toward

health and safety, getting everyone involved in contributing

to a safe working culture.

Safety week in Sri Lankaas part of the broader Toll safety campaign, TGl in sri lanka

recently introduced a 12 month safety rollout plan, with

assistance from Sim Kian Chong, regional manager, oH&s.

To kick off this annual plan they organised a safety week, held

from 4 –10 July 2012 at the nestle lanka plC Distribution

Centre to further raise awareness about the importance of

safety in the workplace. This event was well received, with

positive feedback from those who attended at all levels. The

safety week activities included safety awareness programs

and safety training sessions available to all employees, as

well as a poster campaign and competitions on safe driving.

an awards ceremony was also held on 12 July at the nestle

sports Centre to recognise employees going above and

beyond in safety initiatives. The ceremony was hosted by

Prasad Jayasuriya, country head and general manager of

TGl sri lanka, with Brian Warry, regional director for south

and south east asia of TGl as the ceremony’s chief guest.

other special invitees also included, Sant-Lal Giridhar, Vp

Technical, and Chathura Dissanayake, Vp supply Chain of

nestle lanka. addressing the employees, special guests

stressed the importance of workplace safety in creating a

safe operating environment for all employees, and that every

employee has the right to go home safe.

TGL in Thailand hold safety dayon 4 september, TGl in Thailand dedicated a day to focus

on safety holding a fun-filled event to celebrate our safety

commitment. The day was about providing safety knowledge

through various educational games, safety exhibitions and

information booths, competitions and activities.

The celebration of safety day was a high priority to all

departments within TGl in Thailand, suppliers, subcontractors

and safety & Health at Work promotion association of Thailand

(sHaWpaT), to encourage the creation of a preventative health

and safety culture.

Thailand’s country general manager, Graham Spillane, said in

an opening speech to all employees, “safety is really about

you and building on a safe working environment. This must

be a real team effort and i’m counting on input from all of you.

let’s keep striving to continue to improve safety and remember

that it is the responsibility of each and every one of us.”

more than 200 employees joined in on the action-packed day.

The full day campaign is being held up as a great success in

not only engaging our people on safety issues, but also an

opportunity to connect with colleagues in a fun and interactive

way to work towards a common goal. <

RIGHTGraham Spillane hands out safety awards at the TGl safety day.

BELOWbrian Warry with some of the safety Week award winners from Toll Global logistics sri lanka.

16 Tolltoday


Tata Steel Limited India award Toll with ‘Best innovation of the year’Toll Global logistics in india won a three year contract with

Tata steel limited last year to transport 3,500 tonnes of

steel coils a month from Jamshedpur (in the eastern part of

india) to Chennai and Bangalore (in the southern region of

india), over a distance of around 1,700km.

Tata steel was facing a challenge in transporting wire coils

across india, as the coils were repeatedly getting damaged

in transit due to adverse road conditions. Toll approached

Tata steel to explore the possibility of redesigning trailers

to avoid transit damages. after several design changes to

the trailer, Toll completed a successful trial with one of Tata

ABOVEClockwise: ‘Best innovation of the year’ trophy; Toll’s specially designed trailer; load of wire coils ready for transporting; Toll trucks ready to service more of Tata steel’s customers.

steel’s customers, where we were able to reduce loading

and unloading time, load restraining time and minimised the

in-transit damage. on the back of this success, TGl in india

is now working with Tata steel to operationalise distribution

for West india.

it was this successful reengineering of wire coil transportation

that led Toll to be honoured with the ‘Best innovation of the

year’ award from Tata steel. The award was presented to

Toll by T.V Narendran, Vp safety and Flat products, Tata steel

limited (india) at the Transport partner’s meeting in

Jamshedpur, india. <



earlier this year, Peter Philip, business development manager

at Toll intermodal in Tennyson (Brisbane) received an

australia Day award in recognition of his significant voluntary

contribution to the community in the federal electorate of

Griffith, queensland.

presented annually on australia Day, the awards are given out

to a handful of australian citizens who go above and beyond

to support their local community or who excel in the fields of

business, the arts and academia.

peter was recruited by the Carina leagues Club to assist

the development of a long term junior program within

the community.

as a member of the Carina leagues Club, peter has helped

the club to expand their ties with the community.

in 2011, peter was elected to the committee of the southern

Districts Basketball association in order to assist the lady

spartans basketball team.

peter’s passion for volunteering and sports has seen a boost

to the Carina leagues Club team of volunteers. He has helped

countless young athletes succeed in elite level sport and is a

true champion of the community.

From all of your colleagues at Toll, a huge congratulations

and keep up the great work. <

Demonstrating true Aussie spiritABOVEpeter philip being presented his award by Councillor Helen Abrahams and Kevin rudd mp, member for Griffith.

as a major sponsor of the V8 supercar team, Toll Holden

racing Team, there are some unique opportunities to be

had. so when the V8 supercar series came to Townsville in

July for race 14 and 15 of the V8 supercars Championship at

the sucrogen Townsville 400, employees were able to take

advantage of having our racing team in town.

RIGHTJeff Lewis, north queensland risk manager, Toll intermodal, takes in the full glory of the Toll sponsored V8 supercar.

A breakfast for racing championsToll intermodal hosted a BBq breakfast and invited other Toll

divisions to come along for the opportunity to get a close up

view of the Toll sponsored V8 supercars. employees also had

a chance to meet the two drivers of the Toll Holden racing

Team, Garth Tander and James Courtney, who popped in for

breakfast and answered questions from employees who were

excited to hear about their experience of the race first-hand.

Paul Ebsworth, divisional director, Toll Domestic Forwarding,

made a special trip up to Townsville to take part in the event.

Commenting on the atmosphere of the day, he said, “There

was a real sense of excitement among employees as they

checked out the impressive cars and mingled with the

V8 supercar drivers and their racing support staff. i think it gave

employees a real sense of pride to see Toll’s logo gleaming

from the cars and to learn more about our sponsorship.

The event overall was a great success and we look forward

to more opportunities for employee events on the back of

this sponsorship.” <

18 Tolltoday

TOLL DOMESTIC FORWARDING

in February last year Toll liquids

together with BoC, australia’s leading

gases and engineering company,

designed a training program to further

develop driver skills and maintain

the safety of our driver group as we

continue working in close partnership.

This program was born out of a strong

working relationship between Toll

liquids and BoC over a number of years,

who have the aligned goal to reduce the

risk of driver incidents while transporting

dangerous goods on our roads across

australia every day. This focus led to the

introduction of stability control training

(also known as rollover prevention

training) as a mandatory requirement

for all drivers working on the Bulk BoC

contract. This alone was a milestone in

the industry, putting us at the forefront

of safety for many trucking companies

in australia and new zealand.

This revolutionary training program is

presented in two parts, with theory

and practical elements developed by

DeCa Training at shepparton, Victoria.

This training is designed to increase the

drivers’ awareness of the real possibility

that a rollover can occur at any time

during a normal day at work. as part of

attending the on-site course they have

the opportunity to be involved in actual

real life situations where they simulate a

tanker rolling. They learn that the speed

differential between a near rollover and

an actual rollover is only a couple of

kilometres apart.

The second part of this highly valuable

training program is to demonstrate the

value that electronic Braking system

(eBs) adds to the safety of our tankers.

BoC fitted all of its tankers with eBs,

which helps to assist the drivers from

rolling over in critical situations – this

can become a very real concern to the

driver simply by driving down a winding

road with a full load. as the tankers

are carrying a product that is liquefied

under pressure, meaning that there is

ullage (room for the product to move) in

the tank, allowing the load to move as

the driver travels along. Therefore the

centre of gravity is forever changing as

the load shifts, increasing the risk of a

potential rollover. Drivers can feel an

increased sense of security knowing

there are safety procedures already in

place with this eBs equipment when it

is fitted in the trailers they tow.

This training has not only provided

valuable safety knowledge and

awareness, but also allowed drivers to

meet and share experiences with their

fellow interstate colleagues, building

greater relationships within the Toll

and BoC families. at this point in time

around 80 per cent of the driver group

has attended the course and feedback

has been very positive. The remaining

drivers are very keen to undertake the

experience in the future. Toll liquids

aims to reach its target goal of 100 per

cent participation by the end of

December 2012 for all drivers including

casual drivers and the Toll contract

on-site managers.

Toll liquids general manager, Tim Kehoe

said, “Toll liquids’ commitment to this

safety initiative is yet another example

of how we are continually striving to

provide a safer working environment

for our employees, customers and

community.” <

Toll Liquids and BOC lead the way in stability control training

BELOWToll liquids and BoC collaborate on driver safety training program.


TOLL SpECIALISED AND DOMESTIC FREIGHT

20 Tolltoday


Toll NQX was proudly represented at the inaugural ‘Women in road Transport’ event held by the Queensland Trucking Association with the theme of how gender diversity is moving the road transport industry forward.

emma Smith, training coordinator at nqX College, was

invited to give an address along with queensland Trucking

association’s 2011 Trucking Woman of the year award winner,

Roz Shaw.

emma inspired an audience of over 120 people as she talked

about her own career journey and her passion to guide others

as they contemplate a career within the transport industry.

after starting as the lead receptionist for Toll north, emma

realised she wanted to advance further in the industry. using

some wise words of advice from her mum, she focussed on

building her skill set, finding mentors, going beyond the call

of duty in her role and focussed on doing what she loved

most; helping people.

she was soon offered the opportunity to work within

Toll nqX to assist in setting up the in-house registered

training organisation, nqX College.

emma now manages the compliance, training and strategic

requirements of the college supporting the 26 branches in

the Toll nqX network.

With 23 per cent female employees at Toll, and similar low

representation in other transport companies, the industry

has traditionally not been one that attracts many women,

but emma is aiming to change that.

Toll employee inspires women to join the transport industry

of her experience, emma said, “i am yet to finish my journey

within the wider transport and logistics industry, but i have

learned it is critical to know where you are going and identify

trusted people to mentor and support you on that journey.”

emma’s experience has given her the tools and motivation to

be a driver of change within the industry. as chair of the Future

leaders Group within the supply Chain logistics association

of australia, emma is leading a team which aims to attract

and retain young people within the transport industry through

ongoing professional development.

she is on a personal mission to take a message to schools,

parents and the wider community that transport and logistics

is a great career choice.

About NQX CollegenqX College is an in-house provider of specialised training

and development in topics such as chain of responsibility

leadership, dangerous goods, load restraint, equipment

operations, inductions and advanced safety programs. since

nqX College became a registered training organisation in

2007, almost 9,000 online inductions and over 4,500 nationally

recognised units of competency have been delivered.

nqX College offers Certificate ii and Certificate iii in Transport

and logistics and is accredited to deliver Workplace Health &

safety queensland approved forklift licences. recently, nqX

College partnered with Toll Corporate risk department to

deliver the incident investigation unit of study in the Diploma of

occupational Health and safety to Toll Group safety managers.

nqX College has recently been licenced to provide

BlueCard training – a minimum entry level oH&s training

program for the transport industry. nqX College can

now provide this training to all Toll Group business units.

Contact Bill Potter at [email protected] to find

out more about the programs. <

OppOSITEemma Smith, training coordinator at nqX College.



Toll express’ new south Wales eastern Creek team takes

part in the annual Convoy for Kids charity event every

october, where truckies show their support for sick

children and raise money to support local hospitals and

children’s charities.

This event raises money for the Convoy For Kids sydney

foundation, who in turn divide the money between the

neonatal emergency Transport service and Telstra Child

Flight, the emergency helicopter service for children and

babies in australia.

To boost the funds raised even more this year, the team

held a garage sale at the eastern Creek depot back in June.

after months of planning, the word started to spread about

this event throughout the depots and it was not long before

donations for garage sale items started rolling in. employees

showed their generosity in the shape of items such as fridges,

freezers, and furniture through to computers, books and DVDs.

Toll volunteers gave up their saturday to devote their time to

raising money for the cause, starting bright and early opening

the gates of the depot to the public at 8am. it may have been

a chilly winter’s day, but the atmosphere and spirits were high.

New South Wales depots get together to raise money for sick children

The team received fantastic feedback from the committee of

Convoy for Kids, developing a real sense of pride amongst

the team of employees. it also offered a chance to network

and build friendships across the participating Toll depots.

The local Kellyville lions Club also kindly offered to come along

on the day to cook the BBq for the Toll volunteers, who were

grateful for a warm cuppa after such an early start.

on the day Toll raised close to a$4,000 and there are still more

items to be sold. The team is planning to arrange another

event in the Blue mountains, nsW to raise further money at

a garage sale there.

The organisers would like to say a special thank you to

everyone who bought and donated items, gave their time on

the day and on the weekends leading up to the event. a big

thank you to those from eastern Creek, Toll Global logistics

minchinbury, Toll Fast and Toll Global express, as well as

Toll express management for supporting the initiative and

allowing it to happen.

events like this make you feel proud to be part of the

Toll Group. <

Back in march this year some of

our Toll drivers took the initiative

to organise a Victorian truckies

reunion. This event brought together

old colleagues who have since

retired, along with current drivers

and their partners from all over

Reuniting colleagues of past and present

BELOWl–r: Geoff Fitzgibbon, Wayne Greenway and bill murrowwood; Ian Grey and paul Cochrane; peter Norman, Ian Anderson and Gary Fitzpatrick; Jim o’Farrell, Jenny o’Farrell, Jeff mayer, and Dennis Curran.

australia with an impressive turnout

of over 500 people.

They also encouraged younger drivers

to come along and talk to some of

the old ‘legends of the road’ to learn

what the highway was once all about.

The event was predominantly arranged

by Robert Sealey, who is now retired

from Toll ipeC and has been in the

industry for near 50 years.

Holding a reunion is a great way

of continuing the Toll family even

after retirement and is a nice way

of staying in touch with colleagues

and the industry. We’d like to hear

about any reunions that you might

be holding in your business divisions,

email [email protected] <

22 Tolltoday


Computer upgrade provides an opportunity to give back recently Toll Transitions upgraded its computer hardware

in the Brisbane office. rather than recycle the hardware,

the team offered to donate 26 Dell computers and monitors

to the not-for-profit organisation, Connect2Group.

Connect2Group is a community-based organisation that

provides whole-of-life (work, home and play) community

connectedness and development of people with disabilities.

They have a genuine commitment to the rights of people

with disabilities to experience and enjoy the same learning

and lifestyle opportunities that all community members have.

Ken Nolan, president of Connect2Group said, “Toll Transitions’

donation has enabled us to modernise and standardise our

educational office’s iT equipment which has had a major

impact on our clients’ learning and development.”

Greg Young, national service manager at Toll Transitions said,

“We are delighted that the re-use of our equipment has had

such a positive impact for an important part of our community.

Connect2Group is one of many organisations in need, so going

forward i hope we can broaden the scope for contributing to

our community, as it is well worth the effort.”

a certificate of appreciation was presented to Toll Transitions

by Ken nolan: ‘in sincere appreciation of the provision of

goods, which have contributed to a person with a disability

or mental illness, be a valuable and active member of

their community.’ <

ABOVEmembers of Connect2Group putting our old computers to good use.



Lae

Porgera

Papua New Guinea

Port Moresby

GorokaMt Hagen

A few issues ago, Toll mining Services explained in Toll Today the work they had undertaken with barrick (Australia pacific) in papua New Guinea (pNG) to promote the safe handling and transportation of cyanide. The team has since gone on to secure the supply of transport and logistics services for the route between port of Lae and the barrick Gold mine in porgera.

To supply the required services, an extensive preparation

and development process was undertaken to achieve

compliance to the international Cyanide management

Code. This code is a voluntary program for the gold mining

industry that promotes responsible cyanide management,

enhanced protection of human health and reduces potential

environmental impacts.

on 27 February, Toll was formally certified as code

compliant, meeting all aspects of the international Cyanide

management Code.

a key challenge to the operation has been safely transporting

the goods along the Highlands Highway between lae, Goroka,

mount Hagen and porgera in the western highlands of pnG.

This is the only route available so the challenges of landslips,

washaways, tribal clashes, attacks on convoys, and vehicle

breakdowns are all recurring issues which must be dealt

with. indeed, all these aspects have become a ‘normal’ part

of the operations.

To date, Toll mining services in pnG has moved 235 containers

of dangerous goods which are necessary for the Barrick

Gold mining operation in porgera to receive on schedule to

continue operations. With this strong foundation and proven

experience in difficult conditions, Toll is now well positioned

to secure future work in the pnG region.

The project teamThe project was headed by Tol Kouz, the Toll mining services

north regional manager, with Peter Gauci appointed the

business manager for Toll mining services in pnG, once the

project was approved. peter has taken the lead on the project

setting up the contractual and financial aspects to ensure a

smooth transition.

Grant Johansen was appointed as operations manager located

in lae, pnG. Grant worked closely with Sheena Ward, the

compliance coordinator, to set up the local procedures and

risk assessments associated with gaining the accreditation.

Toll is now well established, with local operations managed

by Grant Johansen employing three local staff. operations

supervisors Warren Teno and Manu Gairo are responsible for

the detailed management and compliance for the convoys

transporting the High Consequence Dangerous Goods

(HCDG) between lae and porgera. The third staff member

Leanne Rosenzweig, is responsible for the administrative and

commercial functions of the team. <

Toll Mining Services secure s further work in pNG

24 Tolltoday

TOLL GLOBAL RESOURCES

Toll Mining Services secure s further work in pNGBELOWnavigating through the pnG Highlands on the route between lae and porgera.



Delivering fuel to Santo s in the Cooper BasinBELOWToll jet fuel tanker on the strzelecki track.

Following a successful joint bid with Shell, Toll energy has commenced a three year contract transporting diesel and jet fuel into the Cooper basin for Santos. The team will also provide additional logistics services including aircraft refuelling and fuel equipment management.

26 Tolltoday


Delivering fuel to Santo s in the Cooper BasinThe Cooper Basin in south australia is arguably the most

important onshore petroleum and natural gas deposit in

australia. many of the leading names in energy exploration

are based here, with santos having the largest presence, and

greatest demand for fuel.

The coming months will see activity extended to santos’

expanding operation in the roma and Fairview regions of

queensland. This new work for santos and shell complements

Toll’s existing operations in the Cooper Basin and demonstrates

Toll energy’s ability to deliver innovative solutions and a broad

range of logistics services.

as part of the solution Toll will implement a performance Based

standards (pBs) Ba-triple combination which will be the first

of its kind to operate in south australia. This unit will carry

nearly 90,000 litres of diesel or almost 40 per cent more than

a traditional double road train used on this route.

The linehaul route from adelaide to moomba is a tough one

with nearly 700km of the 2,000km round trip unsealed with

challenging road conditions that can see a truck travelling at

only 20 to 30km per hour. <



Toll remote logistics provides airport management, ground

handling and security screening services in remote and

regional airports around australia and overseas.

Whereas Toll dnata represents one of the leading providers

of airport services at large international airports, Toll remote

logistics is finding that there are increasing opportunities

in smaller scale remote and regional locations. and these

opportunities go far beyond the airports themselves, as the

entry point for new operations they are strategic footholds that

can enable other areas of Toll to gain access to new markets

in emerging locations.

Toll remote logistics is being increasingly sought out to

provide these services due to its ability to deliver international

best-practice solutions combined with a can-do attitude that

allows them to overcome the unique challenges of working in

remote locations. This enables Toll remote logistics to roll out

airport services in any location in the world, a fact reflected

in their current operations.

They currently manage two of the world’s most remote airports

in Christmas and Cocos islands, as well as providing airport

services in one of the world’s newest countries in Timor leste.

in addition to this, Toll remote logistics was recently awarded

the contract to take over the operations and management

of three Bm alliance Coal operations (Bma) airports in the

Bowen Basin in queensland.

Toll remote logistics’ range of airport services includes:

• Airport operations and management – making sure every

aspect of the airport runs smoothly, efficiently and safely and

in compliance with all relevant aviation authorities.

Airport services helping to land new opportunities for Toll

• Ground handling – providing personnel and equipment to

ensure that people and luggage make it to the right place

at the right time to keep flights on schedule.

• Security services – an approved aviation screening authority

providing screening and security support services.

in short, any services required to operate and manage an

airport, Toll remote logistics can deliver.

While the airport business is attractive in itself, its broader

potential lies in having a strong Toll presence and a strategic

foothold at the entry point for new operations, particularly in

the mining and resources sectors. This represents an excellent

opportunity to identify and pursue new business opportunities

for the wider Toll Group.

if you or your business unit knows of any potential airport

operations in locations where you would like to gain a strategic

foothold, talk to Toll remote logistics remote.logistics@

tollgroup.com and let’s see what we can do together. <

BELOW RIGHTstaff managing baggage checks.

Toll is committed to being an equal opportunity employer,

that employs people based on merit according to their

skills, qualifications and aptitudes. so when Toll energy

recently employed two hearing impaired brothers, Brad and

Tim Tutty, it was just a matter of gearing up the workplace

so that they could do their work effectively and efficiently.

Brad and Tim have previously worked in transport and

warehousing operations across a range of companies, and

with assistance from employment agencies, both employees

have become an integral part of the Toll energy team.

as always, providing a safe working environment is a top

Creating a safe workplace for our hearing impaired employees

priority at Toll, so it was of particular importance that we made

sure we had identified solutions to any potential safety issues

onsite prior to Brad and Tim commencing employment. Toll

energy south australia undertook a management of change

risk assessment to ensure that we were able to provide a safe

workplace for both Brad and Tim, as well as other employees,

visitors and contractors.

specific controls that were introduced to the workplace include:

• Video screens at warehouse entry and exit points

• Convex mirrors located at poor visibility junctions

• emergency vibration pager linked to the evacuation alarm

• laptop with voice to text programming. <

28 Tolltoday


ABOVEpipes being prepared for transport at the port of Brisbane.

BELOWusing innovative practises to move pre-bundled pipe onto rail.

In our last issue, Toll Global resources explained the work that had started on the Queensland Curtis LNG (QCLNG) project. This project is now well underway as it reaches a new phase of implementation.

Toll energy, part of Toll’s Global resources division, is

providing the transportation and storage of materials

required to complete the project’s upstream requirements. in

particular, Toll is providing the logistics for the large shipments

of around 14,600 pieces of 18m pipe at Brisbane Wharf. This

pipe forms the critical trunkline which connects the numerous

field compression stations to the central compression stations.

This allows the gas to then be pumped down the major pipeline

linking the fields with the lnG plants, where it is liquefied and

shipped to customers across the globe.

The qClnG trunkline pipe will form around 260km of pipeline

and is predominately 18m lengths, with around 200 pipe bends,

with diameters from 300mm to 600mm. at this stage, more

than half of the welds have been completed on what will be the

longest, large-diameter onshore buried pipeline in australia.

Toll and the project have used innovative practices to move

the pre-bundled pipe onto rail at the port of Brisbane. The

use of rail has considerably reduced the impact of road traffic

on the already congested Warrego Highway, which services

enormous volumes of freight being transported along this key

arterial into the surat Basin.

David Jackson, Ceo Toll Global resources expressed how

excited Toll is to be part of some of australia’s largest capital

infrastructure projects. David said, “These projects have

allowed Toll to demonstrate to queensland and beyond the

superior logistics solutions we have to offer. Toll is delighted

with the opportunity to help deliver this crucial service to such

an important project, and prove yet again the end-to-end

capabilities we can provide to the resource sector in australia

and around the world.”

The qClnG contract is the third major contract Toll’s Global

resources division has been successful in securing from

proponents involved with queensland’s lnG developments

on Curtis island, and Toll looks forward to getting involved in

similar projects in future. <

Queensland Curtis LNG project update



Toll Global Forwarding (TGF) has recently relocated its fledgling estonia branch to new premises in the historic Kadriorg park area of Tallinn, estonia’s capital.

looking more like a stately home than a forwarding office,

TGF estonia’s new base now has foreign embassies and

the palace of the estonian president as near neighbours.

located 8km from the city’s lennart meri international airport

and around 25km from the sea port of Tallinn at muuga, the

office is the administrative base for a fast-growing business

that currently centres on ocean freight and value-added

services such as warehousing, and pick and pack. The TGF

estonia business has been steadily growing month by month

right from day one, hence the need for a larger office with the

increasing demand for our services in the region.

launched only in november 2010, as a satellite to the

simultaneously-opened Finnish office, TGF estonia is currently

more slanted to exports – but this is expected to balance out

in due course. although it operates under TGF Finland, all

traffic is routed directly into and out of estonia.

TGF Estonia moves offices to cope with increased demand

Branch manager Kristian Palts, a former key account manager

at schenker thinks the move to estonia is a positive step

forward for the business. He said, “Having an office in estonia

enables us to handle shipments for all three Baltic states. many

of our large customers have traffic to or from Finland, latvia

and lithuania. The Baltic states also act as trans-shipment

gateways for imports to russia – so we expect more imports

business as we grow.”

TGF Finland itself also acts as a base for russian traffic,

in addition to its own business.

Toll’s estonian operation already ranks in the top three for

the country’s exports of peat moss, plastic and glass scrap.

and the future is bright according to Kristian, “The plan is

to further increase our market share and become an even

stronger player in all areas. eventually, we want to be in all

three Baltic states with our own offices.”

Keep your eye on Toll Today for further developments within

the Baltic states. <

Do you have a room with a view?not all Toll offices or depots look like fairytale castles, but

we’re pretty sure there are some interesting buildings out

there. send us a photo of your workplace and tell us why it

should be considered the most interesting Toll workplace.

perhaps you have a stunning view or can see a well-known

landmark from your office, maybe your workplace is eye

catching for other reasons. and for those whose desk is behind

the wheel of a truck or onboard a plane, no doubt you have

some pretty impressive views to share with the rest of us.

Bonus points for incorporating the Toll brand into your shot.

This could be in the form of people in uniform or equipment.

send your ‘room with a view’ photo together with an explanation

as to why you and your team have the best workplace at Toll

and you could be in with a chance of winning a gift voucher

to the value of a$200 to be used for purchasing something

special for your office, for you and your team to enjoy. email

your entries to [email protected] by 1 December 2012.

entries will be published in the next issue of Toll Today,

with the winners to be announced early in the

new year.

30 Tolltoday

TOLL GLOBAL FORWARDING

Estonia

Latvia

Russia

Finland

Sweden

Baltic Sea

Norway

Germany

Lithuania

Belarus

Poland

Slovakia

Hungary

Austria

Czech Republic



earlier this year, Toll Global Forwarding (TGF) in singapore

were set a mighty challenge when they were presented with

a cargo project that involved handling the import, clearance

and transportation of eight pieces of winch at 34 tons

each for our customer, newcruz shipbuilding & engineering

pte ltd (fully owned by swiber Holdings limited).

swiber is a world class integrated construction and support

services provider to the offshore oil and gas industry, offering a

wide range of offshore engineering, procurement, construction,

installation, marine and diving support services across the

asia pacific and the middle east region.

Due to the oversized nature of the cargo, special cranes and

trailers had to be used for road deliveries to the shipyard

which needed to be done at night with escort assistance

from the traffic police. The dimensions of these oversized

cargoes were l5.33m x W3.95m x H3.265m weighing in at

a whopping 34 tons per unit.

although the coordination of this shipment was quite

challenging, TGF singapore received a glowing review from

newcruz shipbuilding & engineering’s logistics manager,

James Tan. He said, “Toll has demonstrated agility in

providing solutions and deploying resources within last

minute constraints. Their staff have shown proficiency in

handling customer’s commercial queries as well as executing

operational requirements. We would certainly consider being

a repeat customer of Toll.”

TGF singapore looks forward to handling more challenging

cargo projects in future. if you would like any information on

cargo projects that TGF singapore is working on, contact

Tim Cheng on [email protected] <

Handling a 270 ton cargo project – a breeze for TGF Singapore

in the first week of July, Toll Global Forwarding (TGF) brought

together 13 representative colleagues from around the globe

for a three day workshop held in Hong Kong on ‘collaboration’,

facilitated by Bridge Consulting, who also supports us with

leadership@Toll.

The group was posed with a seemingly simple question

– “How do we improve the levels of collaboration between

origin and destination?” The Hong Kong 13 as they’ve

christened themselves, went about the challenge with

energy, focus and genuine passion, and came up with a

set of recommendations that are genuinely inspiring.

They delivered their recommendations around the

‘TGF Way’ under three headings:

1. In TGF we trust – Building a global community and

creating the global family through such things as staff surveys,

employee recognition programs, photo competitions, global

newsletters, roll out of Toll branding, an international exchange

program and a global induction program.

2. All together now – one global system with standard global

processes making life simpler, more consistent, and creating

time for other value-add activities.

3. Treasure chest – empowering TGF people by, for example,

building an information portal that gives all employees

easy access to all the information they need to do their job

effectively, with a strong focus on ongoing training and

development activity.

action plans for the first 100 days, and thereafter, are being

developed by the Hong Kong 13 in close consultation with

Hugh Cushing, Ceo TGF, who will provide the ongoing

sponsorship and leadership to the team and ensure maximum

business impact from this highly motivational initiative. <

TGF designated collaboration teamBELOWThe Hong Kong 13 and facilitators at the collaboration workshop.

32 Tolltoday


earlier this year Toll Global Forwarding in the americas

held its first ever Toll latin america conference in

miami, Florida.

This flagship event was an opportunity to invite our primary

business partners from across eight key latin american

countries to showcase our capabilities within the region.

The event had global reach, with Toll management

representatives invited from around the world to cover the

main economies doing business with latin america. some of

the top international executives who attended the conference

included, Paul Coutts, group products, marketing and sales

director, Eric Pilling, global head of sales, Corey Mahjoubian,

director global air freight, Hakan Bicil, managing director

europe, Gerd Kux, head of sales europe and Quint Wilken,

head of sales perishables logistics europe. and of course

the entire TGF americas management team attended under

the leadership of the regions Ceo, Myles O’Brien. The event

was organised by Chris Stocker, regional vice president for

latin america, who is responsible for coordinating all global

efforts related to latin america.

The conference agenda was divided over three days from

9 – 11 may. The first day commenced with an overview of

Toll’s global activities and an outlook of our strategy for

the upcoming years. This was followed by introductions to

the latin american companies, outlining opportunities for

business development with the Toll Group. The opening day

was concluded with very informative presentations by two

of our main carriers, Hapag lloyd and lan airlines, sharing

first hand their expectations from an air and ocean freight

carrier perspective.

The second day focused exclusively on sales and business

development. Toll conducted intense 30 minute bilateral

meeting sessions where Toll representatives, divided into

eight teams met individually with our latin american partners.

The objective was to identify business opportunities and set

the stage for future development projects.

The final day of the conference concentrated solely on

perishables logistics. latin america is one of the world’s

major producers of fruits, vegetables, meats and fish, which

are mainly exported to the us, europe and asia. most of the

attending agents already employ dedicated staff exclusively

for servicing the perishable sector. This session sparked a

lively discussion on the opportunities and challenges each

of the countries are currently facing in this sector. as an

outcome, several initiatives were already launched that day.

The growth of this business is expected to be consistent over

the years to come.

The overall event was a resounding success, with very

positive feedback received from the different participants.

The conference allowed all parties to not only learn more

about our global organisation, but also about the fantastic

opportunities of growth for Toll in latin america. a follow

on meeting is expected to be held next year to ensure there

is momentum on the agreements that came out of the

conference and to further increase our market share in this

prosperous part of the world. <

Viva America LatinaBELOW Back row, l-r: ray Counter, viknesh Harichandra, John Kincheloe, eric pilling, Simon munn, Ian Taylor, Carrie Taylor, Quint Wilken, bill Cameron.

middle row, l-r: Jorge Sangster, Claudia Sanchez, Andres Delgado, myles o’brien, Gerd Kux, Fernanda Campos, Corey mahjoubian, ricardo rodriguez.

Front row, l-r: Dario Giunta, Joe Cipolla, Natalia Waltters, Carlos Cardoza, Denis Hidalgo, Samuel ramirez, Daniel Wang.

Front: Chris Stocker.

TGF designated collaboration team



Toll Global Forwarding’s fast-growing Dutch operation

has a new national sales manager in the shape of

Menno Woertman. menno is new to Toll Group and based

in the amsterdam office.

menno has the advantage of being a local, having been

born and brought up in Haarlem, just outside the Dutch capital.

His whole career has been spent in freight, starting as break

bulk agent for emery airfreight (now ups sCs).

over the course of the next 10 years, he progressed through

customs broker, customer service agent in imports and then

The man who likes to say ‘yes’

One Toll conference in UK

exports, and then onto sales, culminating in the role of account

executive. menno then went on to work for Kuehne + nagel

as key account manager, netherlands and most recently

VaT logistics.

in his new post at Toll, menno has been tasked with setting up

a sales force for the netherlands, to achieve further growth in

our business across all industry sectors. His aim is to create

close synergies with customers and their businesses; and in

his own words, “When it comes to serving customers, words

like ‘no’ and ‘impossible’ are not in my vocabulary.” <

‘one Toll – working together’ was the theme for a

two day sales and management conference arranged

to mark the completion of the successful integration of

WT seaair and Genesis Forwarding services into our Toll

Global Forwarding (TGF) uK entity following our acquisition

these freight forwarding businesses in august 2010.

Held at the sheraton Heathrow Hotel located near Heathrow

airport, london, this memorable event was opened by

Chris Fahy who was at the time managing a dual role as

global development director and acting managing director

for the uK and ireland.

Toll employees from the sales and management teams came

together from across the uK to take part in the conference

which included a series of interactive workshops on key

areas of the business. Divisional heads showcased the wide

range of services now offered in the uK since our strategic

expansion of freight operations in the region. From specialist

services in the perishables and military and defence sectors

to a wide range of value added services for major fashion

retail clients, which includes garment processing facilities

and duty management services.

at the end of the first day of the conference, an evening of

fun and entertainment was held in honour of the uK head

of Hr, Eamonn O’Rourke, to recognise the valuable

service he offered over his 18 years with Toll following the

announcement of his retirement.

sales director, Lee Tebble, opened day two with an insightful

presentation highlighting new business initiatives in the region,

including an increasing commitment to growing major trade

lanes for the uK and ireland within the global TGF network.

international guests included europe and middle east regional

sales and marketing director, Gerd Kux, asia regional sales

director, Mark Oxtoby and Karen Sedor, usa-eme trade lane

development director.

in closing Chris Fahy concluded that, “The conference had

been a resounding success, with all delegates contributing

positive ideas that will influence the continued successful

growth and development of Toll Global Forwarding in the

uK and ireland.” <

ABOVEemployees taking part in the interactive workshops at the one Toll conference.

34 Tolltoday


in celebration of the completion of the

one Toll network within the uK and the

olympic torch relay across the uK and

ireland, Toll Global Forwarding (TGF)

invited customers and prospects to join

in the celebrations and launched a uK

and ireland branch relay competition.

The competition ran alongside the

olympic torch relay and each time the

torched passed by one of our uK and

ireland offices, entrants were able to log

onto the website to win a fantastic prize.

a total of 15 prizes were given away

throughout the competition which ran

across nine weeks. prizes included

the new apple ipad, a sony ereader,

experience vouchers and a range

of exclusive london 2012 official

merchandise, including two signed

items by former British athletes and

olympic gold medalists, Sir Steve

Redgrave and Dame Kelly Holmes.

it’s safe to say the winners were

extremely pleased – all who were picked

at random by a system created in-house

by iT in eastbourne.

The competition was hosted via the

www.tollglobalforwarding.com

website, so not only did it increase

awareness of our uK network, it also

encouraged users and entrants to

browse the TGF website in order to

learn more about Toll’s dynamic global

organisation.

overall, the competition was a

huge success with just under 300

registrations – TGF was definitely the

topic of conversation amongst our

customers and prospects offices. The

first of many steps to promoting the one

Toll culture within the uK and ireland.

special thanks go out to Ling Chen,

business analyst in australia

and Brett Winter, software and

database developer in the uK for

their iT assistance. <

promoting the One Toll culture: UK and Ireland branch relay

BELOWAndrew bate, business development manager, delivering the new ipad to one lucky winner!



Toll Global Forwarding’s exhibition and removals business,

operating as Baltrans e&r in China, has had another

successful year providing the logistical set up for the 2012

Formula one China Grand prix. Despite stringent security

control on the apron this year, TGF e&r still managed to handle

all the racing equipment from an unprecedented total of six

Boeing-747 charter cargo planes with no delay.

This year, as a special thank you to TGF for our continued

service at this annual event, Formula one invited employees

and customers to enjoy the races with free tickets in the

grand stand directly opposite the pit area. This was an

exciting opportunity to watch the event take place after being

involved in the logistics of putting it together, and everyone

felt privileged to be able to enjoy this memorable event.

TGF e&r shanghai is the sole logistics service provider

for shanghai Juss event management Co ltd / shanghai

international Circuit, who run this event each year. under

this cooperation agreement, TGF e&r is entitled to handle

some of the most influential and high level international sports

events in shanghai, such as Formula one shanghai Grand

prix and shanghai aTp masters 1000 tennis tournament. The

shanghai international Circuit is also home to various motor

sports races and events every year.

TGF e&r exhibition and removal ltd was founded in

1987 and became a member of Toll Group in 2008. over

the last two decades, TGF e&r has been dedicated to

offering its expertise in exhibition logistics and the fine art

transportation industry. <

Supporting Formula One in Shanghai

36 Tolltoday


To celebrate the queen’s Diamond Jubilee, in recognition

of her majesty’s 60 years’ reign, Toll Global Forwarding

(TGF) manchester invited all the royals to the office for a

traditional British tea party.

The royals (staff) enjoyed a spot of tea along with a range

of finger sandwiches, sausage rolls and celebratory

cupcakes – a right royal banquet!

During their Jubilee lunch the team hosted a ‘royal quiz’

which everyone got involved in to test their knowledge on

the royal family. Adam Green, import airfreight supervisor,

was crowned the winner and was presented with a bottle of

bubbly by none other than her majesty.

This is a great example of team spirit within the TGF uK network,

and TGF manchester would like to say a special thanks to

Bev for her amazing buffet. <

LEFTThe manchester royals enjoying a selection of British delights.

A Royal affair in the Toll Manchester office

The past year and a half have been particularly difficult

for our colleagues in Christchurch, new zealand, after

enduring the major earthquakes that have hit the Christchurch

region since september 2010.

Despite a very stressful year in 2011 however, the branch’s

trading managed to exceed budget, which came down to

employees continuing to provide a high standard of service

to all our clients during a difficult time. Toll employees went

beyond the call of duty to help handle the unloading of more

than 4,750 charter aircraft flights of chemical toilets, two of

which had to be unloaded at 3am.

Steve McKenzie, TGF Christchurch branch manager said, “We

all hope that the earthquakes slowly decrease in frequency

which will enable the CBD of Christchurch to re-open and

the rebuild of our city can begin. The economic growth for

Christchurch is predicted to increase dramatically from the

end of this year and Toll Global Forwarding Christchurch is

looking to take advantage of new opportunities that will arise

during this exciting development period for the city.”

The Christchurch branch dates back to march 2000 when

express logistics first opened a branch in Christchurch.

The office is based at Christchurch airport enabling Toll to

provide our clients with a seven day turn around service,

offering a competitive advantage for our business.

The resilience of our Christchurch branch

The branch’s largest client is Glassons who airfreight and

sea freight women’s garments from China to new zealand

and australia, who have been a key client for the past

eight years. <

BELOWThe Christchurch Cathedral, in the heart of the CBD, which was badly damaged in the February earthquake.



Intelligent Banknote Neutralisation System for Toll Secure’s customers

We have recently taken delivery of our first vehicles fitted

with technology that will revolutionise the current

methods of CiT in australia.

Toll secure has purchased intelligent Banknote neutralisation

system (iBns) technology for servicing clients in the financial

and retail sectors. This technology provides ink dye protection

for cash in transit within the currency transport cases and

automatic Teller machine (aTm) cassettes. This system is

able to identify unauthorised access to the cash in transit

and activates the dye which permeates the notes rendering

them unusable in this event.

The iBns technology has been enhanced by our partner,

secure Transport systems (sTs) with Gps tracking of vehicles

and cash transport cases, real time CCTV coverage within

vehicles and audible alarm cases.

By rendering cash worthless in the event of a robbery, iBns

technology greatly reduces the risk profile of cash logistics.

implementation of this technology in europe has significantly

reduced aTm and CiT attacks. it should be noted that use

of iBns technology by CiT operators is legislated in sweden,

Finland and Belgium. Toll is the first to bring this innovation

to australia. The technology introduced by Toll secure has

been in operation for 10 years and is a proven CiT solution.

Further benefits of iBns technology include:

• reduced need for armed personnel

• increased safety for CiT personnel, client staff

and the general public

• reduced risk profile

• improved productivity and efficiency.

The armoured vehicles Toll secure is introducing to the fleet

transport the cash in a smart racking system integrated

with iBns technology. The smart racking features a locking

mechanism for cases in transport, with a shear point on the

case handles to prevent unauthorised removal. if the vehicle

comes under attack, the ink dye system can be remotely

activated within the racking system.

Vehicles are constructed with specialist composite ceramic

and lightweight super hard steel materials. This material is

lighter and stronger than the materials traditionally used in

the CiT industry. The technology we are implementing has,

to date, been unavailable anywhere in the asia pacific region.

Toll secure’s advanced approach will meet strict security

standards whilst being more economical and eco-friendly

than vehicles traditionally used in the CiT industry. Vehicles

have been tested and comply with the as/nzs2343-1997

australian and new zealand standard to suit the australian

security and banking industry.

David Medhurst, general manager of Toll secure says,

“Toll secure’s customers will benefit from an unprecedented

level of technology, safety and service for cash logistics.” <

ink staining >

money is worthless>

robbery is pointless

Toll Secure provides high quality, innovative and competitively priced solutions for Cash in Transit (CiT) and related services.

38 Tolltoday

TOLL GLOBAL EXpRESS


TOLL GLOBAL EXpRESS

Toll people, our specialised recruitment and labour hire

business, has been exploring new ground for sourcing

talent, attending an international careers expo in new zealand

recently to help find skilled people looking to live and work

in australia.

state managers from Toll people’s queensland and Western

australia offices, Fraser McKechnie and Tony O’Donnell

attended the oz Jobs expo, one of the largest and most

diverse expos of its kind. This expo is the doorway for talented,

skilled and qualified new zealanders to meet face-to-face

with australian employers and recruiters.

Tony and Fraser were there to promote careers within the

Toll Group as well as job opportunities on offer at some of

the hundreds of external clients and partners for which

Toll people recruit. The response received was overwhelming

with over 1,000 applications submitted over the two days.

Finding the right people for Toll

For Toll people, it’s all about finding the right people. They have

a genuine interest in their clients’ needs and are committed

to finding the right calibre of personnel to suit the culture and

values of each company.

To find out how Toll people can help you with your staffing

needs, visit www.tollpeople.com.au <

The Toll priority depot in Wollongong has recently

achieved 3,000 days without a lost Time injury (lTi). With

the emphasis on Work Health safety (WHs) throughout the

Toll Group, this is a noteworthy milestone.

since 2003, employees and management at the depot have

been making a significant proactive effort to improve their WHs

record. prior to this effort, the site had a poor WHs record

after it was acquired from a previous operator.

A record 3,000 days LTI free for Toll priority’s Wollongong depot

measures implemented include the use of Toll’s injury

management system and implementation of proactive injury

prevention strategies. The business has been restructured

to ensure better work life balance for employees and

sub contractors. Facilities and equipment have been

improved, and more focus is now placed on housekeeping

and equipment maintenance.

as a result, the depot has not had a lTi since 22 January

2004 – that’s over eight and a half years, which is outstanding.

Continual process improvements are also in place.

management regularly walk the floor, speak to employees

about issues, and note observations. risk assessments,

planning and reviewing processes eliminate potential risk.

Clear visible signage is placed around the depot, and every

person entering the branch is inducted on the conditions of

employment and safe work practices for the site, including

an overview of previous incidents to understand why they

are in place.

a safety board located in the main entry to the depot records

the branch excellent safety statistics. Graham Perkiss,

nsW country manager and Wollongong branch manager

said, “There is great pride in our achievement – a contributing

factor to the success of Work Health safety is creating a

culture within the work group where everyone is responsible

and has ownership of Work Health safety. What we do today

can influence the quality of life of our people. Failure to

maintain safe work practices will affect them in years to

come, if not immediately.” <

RIGHTToll people information booth at the oz Jobs expo, new zealand.

BELOWThe safety board located in the main entry to the Wollongong depot records the excellent safety statistics.

40 Tolltoday

TOLL GLOBAL EXpRESS

Toll dnata Airport Services takes off with Virgin Australia as their ground handling partnerToll dnata and Virgin australia have signed a new three

year agreement to provide ground handling services for

Virgin australia in sydney, Brisbane and melbourne. The new

services commenced in april 2012 and encompass:

• Check in services for economy, premium economy and

business class passengers

• arrival services, including meeting the flight on arrival

and dealing with arrivals’ duties for the passengers

and/or crew

• unloading of passengers and crew, luggage and/or cargo

• Toilet and water servicing of the flights

• Departure services

• loading of the luggage and/or cargo

• push back of the aircraft.

This new agreement represents significant additional business

to Toll dnata. it incorporates the existing B777 services

provided for Virgin australia to los angeles and abu Dhabi.

additional destinations on the Virgin australia network to

be serviced include apia, samoa, auckland, Christchurch,

Denpasar, Fiji, Tonga and queenstown.

safety and security is the key expectation for Virgin

australia. Toll dnata will work with Virgin australia to

ensure best practices are developed and followed to meet

this expectation.

The two companies have embarked upon a partnership

arrangement which will deliver improved service and cost

benefits to Virgin australia. This will be overseen by a joint

working group comprised of management and employees

from both companies. The working group will continually

assess performance and explore further opportunities to

enhance the guest experience.

Commercial and marketing manager of Toll dnata, Nigel Blow,

describes the new agreement as establishing “a valuable

guide to further understanding the uniqueness of ground

handling solutions specific to the requirements of our airline

customers. The team at Toll dnata has been able to discuss

the challenges and has collectively worked through these

positively and effectively.”

Toll dnata general manager, Gary Taylor says, “Throughout the

past three years, we have worked closely with Virgin australia

and built a mutual respect for each other’s business. We are

delighted to be selected as the ground handling agent for

Virgin australia.”

Toll dnata is pleased to have been awarded this business

and is excited about further expanding the partnership with

Virgin australia. <


TOLL GLOBAL EXpRESS

Toll Global Express flagship service counter

Toll Global express (TGX) has

recently launched a dedicated

express service counter at the loyang

offshore supply base. The counter,

which commenced operations on

18 may 2012, is located on the ground

floor lobby of Block 103 Tops avenue 1,

singapore – the main Toll office building

New GM at Toll priorityin august this year Felicity Herron was

appointed as general manager for

Toll priority. Felicity joined Toll with

more than 15 years’ experience in

operational, corporate and strategic

roles in the retail industry.

after what was an extensive search

to find the right person to lead our

priority business, it was decided that

a new and fresh perspective was

what was necessary to achieve the

next stage of growth and innovation,

while maintaining its place as a market

leader in asia pacific.

prior to joining Toll, Felicity had

worked with Woolworths, during

which she led the Dick smith business

in new zealand through a time of

significant change and growth. in

addition, she has held senior positions

in line operations, merchandising,

marketing and e-commerce in

Woolworths, David Jones and the

oil industry.

in an announcement from Shane O’Neill,

divisional director Toll Global express,

he said, “Felicity brings with her a

wealth of new and different experience

and knowledge, which i believe will

benefit Toll priority greatly in the next

phase of its development lifecycle.”

We welcome Felicity into the Toll

family and wish her every success in

her new role. <

in the loyang offshore supply base.

serving as a dedicated drop off point

for businesses located within the facility,

the base is just 15 minutes away from

singapore’s international air hub. Due to

its proximity, freight collected from the

base can be processed and directly sent

to the air hub. This allows for a later than

market collection cut off time, which is

essential for companies in the marine,

oil and gas industries.

acting as a satellite depot, it also

enables TGX to process and deliver

freight faster within the base compared

to other competitors outside the facility.

in addition, the marine, oil and gas

companies residing in the base dealing

in heavy machinery, machine parts

and ship spares can take advantage of

TGX’s express support for critical spares

required for the first flight out.

General manager for TGX in asia,

Lou Milicevic said, “now that we are

located within the base, our customers

have more convenient access to

services that are best suited to their

needs. it also means that customers

can focus on their core business, while

TGX takes care of their express needs

within singapore and internationally.”

With the launch of its flagship counter,

TGX has also embarked on a customer

promotion drive. This promotion

rewarded an exclusive Toll model

airplane to new TGX customers who

successfully shipped five international

express consignments. <

ABOVEThe TGX express service counter in singapore.

42 Tolltoday

TOLL GLOBAL EXpRESS

The annual Singapore Toll Golf Challenge 2012 was held in April this year at the Laguna National Golf and Country Club. more than 160 enthusiastic golfers from various global Toll companies participated in the day’s events. Toll offshore petroleum Services (TopS) was thrilled to organise this event for the eleventh year running.

The participants were treated to a delectable lunch at the

lakes Café before the official tee off ceremony, where

Brian Kruger, managing director of Toll, had the honour of

hitting the first ball.

The excitement of the day was kept alive by various prizes

handed out for novelty challenges such as nearest the pin,

nearest the line and for the longest drive. To add to the

excitement there was a major prize for a hole-in-one on offer

with a chance to win a car – the opel insignia 2.0 elegance,

which was generously donated by auto Germany pte ltd.

unfortunately the prize was not claimed as no one scored a

hole-in-one on the day.

even with the temperature reaching a scorching 33 degrees

the golfers were not deterred and thoroughly enjoyed the day’s

activities. after a great day of golf, the participants proceeded

to the ballroom for the dinner reception. Toll takes its role in

the community seriously by actively supporting many worthy

not-for-profit charity organisations. This year Brian Kruger

presented an amount of s$10,000 to the singapore Cancer

society (sCs). This donation will go a long way in helping

sCs support their mission to minimise the impact of cancer in

singapore through the provision of cancer treatment subsidies.

as the event came to a close all guests were presented with

a personalised photo album to help them remember the day.

Tops is looking forward to organising another successful

golf event again next year. <

Toll Golf Challenge 2012 ABOVEbrian Kruger presents a cheque to the singapore Cancer society.


COMMUNITY

earlier in the year, Toll participated in Bail out, Whitelion’s

national fundraising and awareness campaign, which

saw employees locked up in prison cells as inmates and not

released until a minimum bail was raised for their release. The

Bail out events, held in sydney, melbourne and adelaide this

year, exposes inmates to life on the inside with activities that

simulate prison life. inmates were stripped of possessions,

fingerprinted, photographed and subjected to interrogation.

leading up to their incarceration, participating employees

were busy fundraising to meet their individual minimum bail

targets to ensure a quick release. employees sold baked

goods, sizzled sausages and held raffles, with some hefty

Bail Out fundraising event Toll employees have raised a staggering A$50,000 for the not-for-profit organisation, Whitelion, after 33 brave employees from various offices around Australia agreed to get locked up for a good cause. Whitelion is an Australian organisation that supports disadvantaged young people to live more positive and fulfilled lives.

44 Tolltoday

COMMUNITY

OppOSITE some of the Toll teams who participated in the Bail out.

prizes donated (including: Collingwood autographed jumper,

essendon autographed jumper, HsV Toll racing team shirt

signed by the drivers, large flat screen TV, hotel vouchers

and plenty more).

Toll is a committed supporter of Whitelion through our

second step program, which offers supported employment

opportunities with Toll for people whose employment

prospects are limited as a result of a history of addiction or

criminal offences. Toll’s second step is a program started

by Toll’s former mD, Paul Little AO who remains a passionate

supporter. The program now offers 35 positions a year

throughout australia in a variety of supported and mentored

employment positions. <

i would like to thank everyone who participated and

supported the Whitelion Bail out fundraising events this

year. The show of support from Toll employees, their

families and friends was absolutely incredible. you have

helped such a fantastic cause, which in turn will truly

make a difference in supporting disadvantaged young

people across australia.

i see the fantastic work Whitelion do on a day-to-day

basis through the Toll second step program, so from

the bottom my heart i thank you all for your support and

look forward to Bail out 2013!

With nothing but appreciation and gratitude,

Roger Antochi

national second step program coordinator

ABOVEToll team at the sydney Bail out event, standing in front of the Whitelion promotional man-made cell. Toll express transported this cell free of charge around the country for each event.


COMMUNITY

Toll teams across australia participated in one of the

country’s best-loved fundraising events – the Biggest

morning Tea, raising vital funds for the national Cancer

Council. Colleagues took the time to come together at morning

tea events to raise funds to support the Cancer Council in

continuing their work in cancer research, prevention, education

and support services.

These events also helped to promote health awareness in

the workplace and highlight the changes we need to make

in our lives to prevent the risk of cancers and other health

related issues.

Toll teams in AltonaThe Toll’s Biggest morning Tea held in altona was an

overwhelming success, raising a total of over a$3,000. The

event brought together colleagues from different business

units based in altona to share morning tea while fundraising.

local businesses also got involved by generously donating

baked goods and items for sale at the morning tea.

The event welcomed special guests, V8 supercar driver

Garth Tander, and Toll specialised and Domestic Freight

divisional director Mal Grimmond who shared their thoughts

with us on the importance of being healthy and staying fit.

a special thank you to Toll ipeC, Customised solutions,

Toll linehaul and Toll nqX for showing their support in

raising money for the cause.

Toll NQX team in RockhamptonThe nqX team hosted a morning tea event in may this year,

taking a break to come together with colleagues for a number

of fundraising activities to raise money for this great cause.

employees had a bake off and contributed lots of delicious

baked goods, which were available at a$5 per person for a

plate at the morning tea. This initiative alone raised over a$200.

The main event at the fundraiser was watching the brave

Mick Joy shave off his long locks in the name of charity.

needing at least a$500 worth of donations before mick was

prepared to rise to the challenge; he was able to go well over

the minimum amount bringing in close to a$1,300 for shaving

his hair for the cause. There was also a raffle organised at

a$2 a ticket, bringing in another a$100 donation toward

the fundraiser.

Toll’s Global Information Services team in MelbourneToll’s Global information services (Gis) team in melbourne also

got involved, hosting their own morning tea in two locations in

Toll participate in Australia’s Biggest Morning Tea fundraiser

ABOVEemployees enjoying a morning tea while raising money.

MIDDLEmick Joy shaves his head to support the Cancer Council.

BELOWToll’s Biggest morning Tea event in altona.

melbourne. With more than 250 employees in total attending

the morning tea events at both the head office on st Kilda

road in melbourne and the data centre at Dandenong south,

the events raised a combined total of a$634. Gis matched

this amount dollar for dollar, making the total donation to the

Cancer Council over a$1265.

Sharon Brown, accounts coordinator for Global information

services, who helped coordinate these events, said,

“We have all been touched by Cancer in one way or another.

By hosting this morning tea we are helping to create

awareness about this disease and support the Cancer Council

who are working to make the fight against cancer possible.

Thank you to everyone who helped make this possible.”

if your team would like to get involved in next year’s

fundraiser, which will mark 20 years for the campaign, visit

www.biggestmorningtea.com.au <

46 Tolltoday

COMMUNITY

A public thank you: Toll driver steps in to help a local in needas Toll employees, we are often out and about in the

community so it is really important to be good ambassadors

to the Toll brand. sometimes our people go above and beyond

the call of duty and lend a hand to someone in need.

so when we hear about our people being Good samaritan’s

out in the community, we like to proudly share these stories as

great examples of building a positive reputation of our brand.

Well done. <

LEFTSue phillips with her daughter and beloved dalmatian.

Toll Global Forwarding’s united arab emirates (uae)

operations has called on all keen cricketing colleagues

to form their own Toll cricket team, Toll uae Xi, resplendent

in company colours.

Toll uae Xi recently played in its first local competition at the

logistics Tournament, which takes place twice-yearly and

involves teams from airlines, shipping lines and other freight

forwarders based in the uae.

Toll made a strong start, only narrowly missing a place in

the second round after only just losing to reliance Freight

by two runs, and were defeated by mediterranean shipping

Company (msC) by one wicket. The team continues to get

its practice in when it can and is looking forward to its next

competition later this year.

Toll UAE forms cricket sideThe team line-up includes: Anu George (captain – holding

the ball), Santhosh (vice captain), Vineesh Francis, Siraj, Riju

Vargheese (wicket keeper), Pradeep Kumar, Vinod Unni, Jeffin

Mathew, Manoob Kammadath, Mohammed Ashkar, Alakeshan,

Riyaz, Reji Abraham, Deejee Chacko, Raj and Joe Paul. <

re: Saved by the Toll TruckiesTuesday, 26 June 2012 10:04 PM Mark

On Friday 22 June at around 8pm on North West Coastal Highway, Geraldton, I was driving home in my old station wagon from the vets, crying uncontrollably, due to the loss of my recently euthanised 14-year-old dalmatian, who I was carting home to bury.

Unbelievably, I got a flat tyre and had to pull over into a BP petrol station to change it. At that point I very shakily and tearily lifted my old dog out of the way to get the spare out, and then had my two-year-old daughter also in the car crying while I attempted to position the jack and raise the car and undo the wheelnuts.

Frustrated and sad, I noticed a couple of Toll truckies walking out of the service station who asked if they could help me with the wheelnuts (which in my emotional state I was attempting to undo in the incorrect direction). They were on their return trip to Perth and probably on a deadline, but without any hesitation or fussing, they had soon enough changed the tyre for me while I comforted my daughter. In my state, I didn’t even remember to get their names to say thank you. So, if you can pass on my sincere thanks to the two men, I’d really appreciate it.

Yours sincerely, Sue Phillips


COMMUNITY

Toll in Western australia held its biannual fundraising BBq

for the local Jetz netball Club at the langford sports

Complex to help the players raise funds to keep their organised

sports participation costs down.

organised sport is often expensive with the cost of uniforms,

court fees, umpire fees and association fees, make it extremely

difficult for struggling families to afford what should not be

deemed a luxury item.

Toll and the Jetz netball Club teamed up two years ago to

assist in raising funds to go towards uniform and fee costs

being kept to a minimum for what was a small start-up netball

club in the southern suburbs of perth. Toll was interested

in exploring other ways to contribute and support the club

instead of just a monetary donation each year. With a number

of Toll employees, suppliers and customers involved at the

local netball centre, the group put their heads together to find

ways to reduce costs for key items:

• Toll Intermodal – assisted in producing marketing signs

to advertise Toll people as a career contact option for the

transport industry

• Toll people and Toll Global express – assisted in cost

with uniforms

• Toll Fleet – supplied a purpose built trailer BBq for the

club to hold a sausage sizzle for further fundraising

• Toll IpeC – assisted in subsidising team shirts.

most importantly the Toll business units all chipped in to share

the cooking load when it was time to hold the BBq.

Toll sponsorship gives local netball club a leg up

The efforts so far have helped to raise the equivalent of a$2,000

per annum in revenue or cost savings that would normally

need to be passed onto the mums and dads via club fees.

The fundraising BBq was attended by well over 200 people

on the night and directly raised more than a$500 in gold

coin donations. Thank you to Michael Cosmelli, Geoff Hogan,

Jason Holmes and Roy Thomas who volunteered their time

to cook up a storm on the night.

The Jetz netball Club is one of the fastest growing netball

clubs in the state.

every player receives a uniform, club jacket and warm up shirt

which proudly displays the new Toll brand for all to see. With

over 210 players, umpires, coaches and club officials, that’s

over 600 little Toll logos running around every saturday. This

sponsorship provides Toll brand great exposure across a broad

range of people and organisations in the region.

Toll is extremely proud of its involvement with this family

orientated sporting club and we look forward to many more

years of success. Go the Jetz! <

BELOW RIGHTmembers of the Jetz netball Club.

ABOVEToll priority soccer team, Toll united, participating in the queensland Corporate Games.

Toll priority Queensland fundraising

Various Toll priority teams have been

busy engaging in community

activities and fundraising.

Toll Unitedin may, Toll priority fielded a soccer

team, dubbed ‘Toll united’ to participate

in the queensland Corporate Games.

The games have been held annually

since 2000 and bring companies

and other organisations together for

friendly competition. The corporate

games raise money for the australian

Cancer research Foundation which is

the leading private funder of world-class

cancer research projects in the country.

The Toll priority team has for the past

two years competed in the open men’s

soccer, taking home the Championship

in 2011 with six straight wins and only

two goals scored against them.

This year the team got off to a rocky

start, and lost 2-0 in their opening match.

after that, the team rallied to win their

final two matches with no further goals

scored against them. not prepared to be

defeated in 2013 the team has already

begun training and hope to win back

the championship.

Give me 5 for Kidsin June, employees and contractors

from Toll priority in Townsville

raised a$500 for ‘Give me 5 for Kids’

fundraising campaign.

The campaign raises money for local

children’s wards to buy much needed

medical equipment that assists in

helping seriously ill children.

on 8 June, local Townsville radio station

4To ran a ‘dunk your boss’ charity

drive. Mark Weidling, the local branch

manager, graciously obliged. The team

at Townsville all happily pitched in to see

their boss dunked from a height into a

large tank of water, raising over a$2,000

worth of funds. <

48 Tolltoday

COMMUNITY

STAFF MILESTONES

Customised Solutions in Laverton North, victoria recently celebrated the careers of two employees who have reached their 25 years’ service with the business.

Wendy Gilmore and Aroon Ruengsast have remained with

the business through three acquisitions. originally

with Golden Brothers, they were next with united Transport

then patrick logistics before finally becoming part of the Toll

family within Toll Global logistics.

Wendy has remained transport focussed throughout her career,

assisting the business in various roles ranging from invoicing

and manifesting, through to accounts payable.

Toll duo celebrate 25 years with the business

aroon is the current health, safety and environment supervisor.

He started as a forklift operator 25 years ago and has held

various positions in operations, safety and administration

over the years.

The team at Customised solutions held a special BBq event

at the site in their honour to thank both Wendy and aroon

for their efforts over their long service with the business –

quarter of a century is an amazing contribution.

We thank Wendy and aroon for their commitment and wish

them all the best for the next 25 years. <

BELOWl–r: Aroon ruengsast, Andrew Lee Tet, senior operations manager, Customised solutions and Wendy Gilmore.


STAFF MILESTONES

if you have reached a service milestone that you are proud of, or are celebrating the achievements of your team members, please let us know so

we can include your story on the staff milestone celebrations page. email: [email protected]

peter broadbent is one of the lucky ones. From an early age he knew what his passion was and didn’t waste any time getting into the industry that would become his life-long job.

at the spritely young age of 15, peter joined the transport

industry and 50 years on he is still doing what he loves.

peter started his first job in 1962 as a trolley boy at rudders

Transport (which had been acquired by TnT in 1961) in the

Brisbane inner suburb of Fairfield, not far from the infamous

Boggo road jail.

Jump forward to 1967, peter left his job at TnT and went to

work at all Trans Truck & spares. However as fate would have

it, soon after he joined, all Trans amalgamated with TnT in the

same year and the combined companies became TnT ltd –

so peter was back in the company where he had started.

after holding a number of roles within TnT over the next

10 years, in 1977 peter started working on the container

forklifts (35 years on he still does this very job).

on the work front things remained stable for peter for the

next 21 years until 1998 when TnT Container express was

bought out by Toll and became part of Toll spD. This meant

another move for peter, but this time to the Brisbane suburb

of acacia ridge.

in early 2011 the Toll spD and Toll qrX businesses merged so

peter officially became a Toll intermodal employee, still based

at acacia ridge and still driving the big forklift.

50 years in the business and peter Broadbent says:

“There’s nothing I don’t like about my job”

on his 45 year anniversary, peter said the best thing about

his job was, “i get to work autonomously – there’s a lot of

independence” and the worst, “nothing really, there’s nothing

i don’t like about my job, i can’t think of anything else i’d

rather do.”

Five years on, we asked peter if this still applies? He said,

“i still enjoy my job, it’s a nice, easy job and i get paid to do it

every day, it’s great.”

after 50 years of work, what does the future hold for peter?

peter said, “i’m looking forward to retiring, dragging the

waders out and going fishing whenever i want to.” peter and

his wife Jackie are planning on doing some travelling when he

can manage to pull himself away from his home – there’s five

acres and a house to look after there, so that keeps him busy.

peter has been a loyal, dedicated employee for the past

50 years. management and employees at Toll intermodal

would like to congratulate him on his service and commitment

to his job and thank him for his hard work over the years.

We wish him and Jackie all the very best for the future. <

ABOVE peter broadbent receives his 50 year certificate at a special presentation to mark the occasion.

RIGHT looking back over 50 years of great service, congratulations again peter.

50 Tolltoday

STAFF MILESTONES

10 years’ serviceAlan Boyes – Toll Priority, Adelaide, SAAlan Domogala – Toll NQX, Brisbane, QLDAlan Spinks – TGL Contract Logistics, Minchinbury, NSWAlessandro Anthony Durante – Toll Express, Altona, VICAllan Shipsides – Automotive, Mildura, VICAndrew Leonard – TGL Customised Solutions, Moorebank, NSWAndrew Littore – Automotive, Mildura, VICAndrew Nottingham – Toll NQX, Brisbane, QLDAnthony Boxsell – Toll NQX, Cairns, QLDArthur Vigar – Automotive, Mildura, VICBenjamin Ferguson – Toll NQX, Brisbane, QLDBlythe Wishart – Automotive, Wagga Wagga, NSWBounxong Philavong – Toll Priority, Silverwater, NSWBrendan Connell – Toll NQX, Brisbane, QLDBrendan Wood – Toll NQX, Brisbane, QLDBruno Galgano – Toll Group, Melbourne, VICCatherine Cummins – Toll Intermodal, Wagga Wagga, NSWCharles Nason – Toll Transitions, Canberra, ACTCliff O’Brien – Toll Priority, Mascot, NSWClive Clarke – TGL Contract Logistics, Acacia Ridge, QLDCraig Leonard – TGL Customised Solutions, Yennora, NSWCraig Walsh – Toll NQX, Perth, WADale Harman – Toll NQX, Darwin, NTDamain Bishop – Toll Group, Melbourne, VICDamien Fridd – Toll NQX, Darwin, NTDamien McDowall – Toll NQX, Darwin, NTDarren Fitzakerly – Toll NQX, Darwin, NTDarren Gaudry – Toll Priority, Eagle Farm, QLDDavid Ashworth – Toll NQX, Adelaide, SADavid Donaldson – Toll Linehaul and Fleet Services, Altona North, VIC David Henry – Toll NQX, Smithfield, NSWDavid Parer – Toll NQX, Archerfield, QLDDavid Stanley – Toll Fast, Port Melbourne, VICDavid Swallow – Toll Priority, Brisbane, QLDDavid Watts – Toll Intermodal, Moolabin, QLDDesmina Winter – Toll Priority, Erskineville, NSWDuncan Paul – Toll Group, Dandenong, VICEdward George – Toll Express, Eastern Creek, NSWElizabeth Grujoski – Automotive, Altona North, VIC Elizabeth Dyer – TGL Contract Logistics, Archerfield, QLDErthanie Swanby – Toll NQX, Brisbane, QLDGary Seesink – Toll NQX, Brisbane, QLDGeorge Gray – Toll NQX, Brisbane, QLDGeorge Meilick – Toll Priority, North Melbourne, VICGerard Gibney – Toll Group, Melbourne, VICGerard O’Dea – Automotive, Campbellfield, VICGlenn Pye – Toll Express, Eastern Creek, NSWGraham Grennan – TGL Contract Logistics, Kensington, VICGrant Hughes – Toll Express, Eastern Creek, NSWJames Bradley – Toll Liquids, Altona North, VIC James Cunningham – Toll NQX, Melbourne, VICJeh-Jeh Hayen – Toll NQX, Cairns, QLDJocelyn Baker – Toll Express, Regency Park, SAJohn Hulett – Toll NQX, Brisbane, QLDJohn Lambe – Toll Express, Eastern Creek, NSWJohn Martin – Toll NQX, Brisbane, QLDJohn Miani – Automotive, Mildura, VICJohn Procter – Automotive, Edinburgh, SAJohn Smith – Automotive, Hamilton, QLDJohn Stanborough – TGL Contract Logistics, Lidcombe, NSWJohn White – Toll Liquids, Altona North, VIC Joseanne Fuentes – Toll Priority, Erskineville, NSWJoseanne Gage – Toll Priority, Port Melbourne, VICJulie Kershaw – Toll Priority, Bankstown, NSWKeith Kelaart – Toll Refrigerated, VICKevin Hartshorne – Toll NQX, Brisbane, QLDKim Weir – Toll Priority, Adelaide, SALeigh Inskip – Toll NQX, Brisbane, QLDLinda Reed – Toll Fast, Belmont, WALindsay Peters – Toll NQX, Brisbane, QLDLouie Trajcevski – Toll NQX, Sydney, NSWLourence Tanilon – Automotive, Dry Creek, SAMalcolm Rakose – Toll NQX, Mackay, QLDMarino Parison – Toll Express, Eastern Creek, NSWMark Arstall – Toll NQX, Brisbane, QLDMark Delaney – Toll Priority, Port Melbourne, VICMark Forrester – Toll Priority, Bankstown, NSWMark Watson – Toll NQX, Brisbane, QLDMatthew Archer – Toll Fast, Murarrie, QLDMark Scicluna – Toll Intermodal, West Melbourne, VICMatthew Spooner – Toll NQX, Brisbane, QLDMichael Bates – Toll NQX, Brisbane, QLDMichael Gale – Toll Express, Altona, VICMichael Kotvas – Toll NQX, Melbourne, VICMichael Nation – Toll Priority, Launceston, TASMichael Vincent – Toll Intermodal, Moolabin, QLDMichelle Skehan – Automotive, Edinburgh, SAMick Ruehlemann – Toll Priority, Adelaide Airport, SANeil Jeffrey – Toll Intermodal, Adelong, NSWNeil Teys – Toll Specialised and Domestic Freight, Townsville, QLDNoel Bregmen – TGL Contract Logistics, West Melbourne, VICOlga Johnson – Toll Priority, North Melbourne, VICPatrick Leonard – TGL Customised Solutions, Yennora, NSWPatsy-Ann Meadows – Toll Express, Eastern Creek, NSWPaul Cleary – Toll Express, Eastern Creek, NSWPaul Jarvis – Toll Priority, Brisbane, QLDPaul Murphy – TGL Customised Solutions, Altona North, VIC Paul Peters – Toll Group, Melbourne, VICPauline Kay – Toll NQX, Townsville, QLDPeter Marczuk – Toll Intermodal, Cairns, QLDPierce Gage – Toll NQX, Archerfield, QLDRichard Conlon – Toll Express, Eastern Creek, NSWRichard McAvoy – Toll Specialised and Domestic Freight, Moolabin, QLDRista Milich – Toll NQX, Melbourne, QLDRobert Petrevski – Toll Priority, Bankstown, NSWRobert Robinson – Toll NQX, Smithfield, NSW

10 years’ service – ContinuedRobert Whinfield – Toll Priority, Tullamarine, VICRosamaria Movrin – Automotive, Campbellfield, VICRussell Holmes – Toll NQX, Mackay, QLDSalim Shamsuddin – Toll Group, Melbourne, VICSandra Baram – Toll Fast, Banksmeadow, NSWScott Leonard – TGL Customised Solutions, Moorebank, NSWSerafino Bianco – Toll Priority, North Melbourne, VICSevda Yavuz – Toll Priority, Port Melbourne, VICShane O’Donnell – Toll NQX, Bundaberg, QLDSharna Algar – Toll NQX, Mackay, QLDShekhar Pradhan – Toll Global Forwarding, Moonee Ponds, VICShirley Ann Clayton – Toll Express, Perth Airport, WASimon Bole-Brown – Toll Priority, Brisbane, QLDStephen Dailey – Toll Specialised and Domestic Freight, Rockhampton, QLDStuart Armstrong – Toll Priority, Tullamarine, VICStuart Parish – Toll NQX, Melbourne, QLDStuart Willis – Toll NQX, Gold Coast, QLDSusan Jane Mollison – Toll Express, Altona, VICSusan Reed – Toll NQX, Mackay, QLDSylvester Scheuboeck – Toll NQX, Townsville, QLDTanya Meiring – Toll NQX, Brisbane, QLDTerry Soukoulis – Automotive, Edinburgh, SATheresa Del Nido – Toll NQX, Cairns, QLDTina Ford – Toll Intermodal, West Melbourne, VICTony Arnold – Toll NQX, Townsville, QLDTony Crea – Toll Priority, Port Melbourne, VICTrevor Colson – Toll Priority, Port Melbourne, VICTrevor Griffiths – Toll NQX, Brisbane, QLDTrevor Watts – Toll NQX, Brisbane, QLDUzman Muberra – Toll Global Forwarding, Tullamarine, VICVincent Harold – Toll Intermodal, Moolabin, QLDVincenza Pisano – Toll Priority, Port Melbourne, VICWayan Eka-Adnyana – Toll Priority, Bankstown, NSWWillaim Bannister – Toll Group, Mulgrave, VICWilliam Booth – Toll Priority, Silverwater, NSWWilliam Flannery – Automotive, Campbellfield, VICWilliam Lo – Toll Priority, Silverwater, NSW

15 years’ serviceAdam Vallence – Toll NQX, Melbourne, VICAlfred Dunlop – TGL Contract Logistics, Minchinbury, NSWAndrew Liakishev – Toll Express, Perth Airport, WAAnthony Yeoman – TGL Contract Logistics, Kensington, VICBarbara Leggatt – Toll Priority, Erskineville, NSWBrad Jankowski – Toll NQX, Sydney, NSWChris Wilson – Toll Priority, Brisbane, QLDChristopher Crooks – Toll Specialised and Domestic Freight, Cairns, QLDChristopher O’Brien – Toll Priority, Silverwater, NSWColin Bailey – Toll NQX, Darwin, NTDanielle Briganti – Toll Priority, Port Melbourne, VICDanny Meola – Toll Priority, Silverwater, NSWDanny Taylor – Toll NQX, Sydney, NSWDarren Sanderson – Toll Corporate, Morningside, QLDDarrin Tobin – Toll Fast, Murarrie, QLDDavid Crosbie – TGL Contract Logistics, Morwell, VICDavid Zoldak – TGL Customised Solutions, Knoxfield, VICDean Oliver – Toll Intermodal, Regency Park, SADennis Bannan – TGL Contract Logistics, Laverton, VICElizabeth Gilmore – Automotive, Altona North, VICFaith McKay – Toll Priority, Mascot, NSWGarry Cozens – Toll Express, Perth Airport, WAGraeme Lawler – Toll Express, Eastern Creek, NSWGreg Kettley – Toll NQX, Sydney, NSWGregory Edwards – Toll NQX, Mackay, QLDHelen Keitel – Toll Priority, Adelaide, SAHelen Knowles – Toll Priority, Kangaroo Point, QLDIan Maltby – Toll Intermodal, Cairns, QLDJames Blanch – Automotive, Mildura, VICJanet Allen – Toll Fast, Homebush Bay, NSWJeremy Connell-McDowell – Toll Priority, Erskineville, NSWJohn Addicott – Toll Express, Altona, VICJohn Fawcett – TGL Contract Logistics, Arndell Park, NSWJohn Fremlin – Toll NQX, Sydney, NSWJohn Harriss – Automotive, Mildura, VICJohn Paszkiewicz – Toll Express, Richlands, QLDJoseph Daley – TGL Contract Logistics, Minchinbury, NSWJoseph Edinger – TGL Customised Solutions, Moorebank, NSWKaren Miller – Toll Priority, Port Melbourne, VICKeith King – Toll NQX, Brisbane, QLDKen Cloke – Toll Priority, North Melbourne, VICKevin McHarg – Toll Priority, Bankstown, NSWKlaus Edinger – TGL Customised Solutions, Moorebank, NSWLawson Smith – TGL Contract Logistics, Archerfield, QLDLivia Crognale – Automotive, Campbellfield, VICMarjorie Way – Toll Priority, Port Melbourne, VICMark Campbell – Toll NQX, Archerfield, QLDMark Franklins – Toll Express, Regency Park, SAMark Jones – Toll Intermodal, Moolabin, QLD Michael Burke – Toll Express, Regency Park, SAMin-Qi Guo – Toll Fast, Homebush Bay, NSWNanang Prasetyo – Toll Priority, Silverwater, NSWNeal Parker – Toll Priority, Erskineville, NSWPekka Kahkonen – Automotive, Campbellfield, VICPeter Gray – Automotive, Dry Creek, SAPeter Zoldak – TGL Customised Solutions, Knoxfield, VICPetta McAndrew – Toll NQX, Archerfield, QLDQuoc Tran – Automotive, Campbellfield, VICRaoul Marshall – Toll NQX, Brisbane, QLDRhonda Munro – Toll NQX, Rockhampton, QLDRobert Boyd – Toll NQX, Sydney, NSWRobert Casey – Toll Intermodal, Perth, WARobert Hartmann – Toll Intermodal, West Melbourne, VICRobert Rawlings – Toll Express, Perth Airport, WARowan Jones – Automotive, Mildura, VICRussell Summers – Toll NQX, Cairns, QLDSam Webbey – Toll Priority, Bankstown, NSW

15 years’ service – ContinuedSam Zimmatore – Toll Priority, Bankstown, NSWSpiro Gazilas – Toll Priority, Bankstown, NSWStacey Stanbridge – Toll Intermodal, Tennyson, QLDTerence Anderson – Toll Express, Eastern Creek, NSWTimothy Robinson – Toll Express, Perth Airport, WATony Chehade – Toll Priority, Port Melbourne, VICTony Hong – Toll Fast, Homebush Bay, NSWUnice Pinto – TGL Contract Logistics, Lidcombe, NSWWayne Riley – Toll Group, Brisbane, QLDWilliam (Bill) Neil – Toll Priority, Redcliffe, QLD

20 years’ serviceAaron Flood – Toll Priority, Erskineville, NSWBruce Marsh – Toll NQX, Brisbane, QLDChristopher Tester – Toll Intermodal, West Melbourne, VICChristopher Tucker – Toll NQX, Sydney, NSWChristopher Whitehead – Toll NQX, Melbourne, VICColleen Traynor – Toll Intermodal, Laverton, VICDaniel Graham – Toll Express, Wollongong, NSWDanny Trovato – Toll Intermodal, Chullora, NSWDarryl Williams – Toll NQX, Townsville, QLDDaryl Ely – Toll Priority, Port Melbourne, VICElvis Basaric – Toll Tasmania, Revesby, NSWGarry Hayman – Toll Priority, Brisbane, QLDGary Morris – Toll NQX, Brisbane, QLDGeraldine Van Dalen – Toll NQX, Archerfield, QLDGlass Murray – Toll Priority, Erskineville, NSWGraeme Bottcher – Toll NQX, Rockhampton, QLDGraeme Messent – Toll NQX, Brisbane, QLDJason Bourke – Toll NQX, Brisbane, QLDJohn Turner – Toll NQX, Archerfield, QLDLaurie Alchin – Toll Priority, Bankstown, NSWLily Ciaramella – Toll Fast, Homebush Bay, NSWLily Klisovic – Toll Priority, Bankstown, NSWMarco Theiss – Toll NQX, Brisbane, QLDMark Vernon – Toll Intermodal, Chullora, NSWMartin Roger Chambers – Toll Express, Altona, VICNeil Pettiford – TGL Contract Logistics, Kensington, VICPeter Coe – Toll Intermodal, Unanderra, NSWPhillip Distant – Toll NQX, Brisbane, QLDRobert Leslie Palmer – Toll Express, Altona, VICSteve Missikos – Toll Priority, Adelaide, SASteven McKean – Toll NQX, Brisbane, QLDStuart Barnett – Toll Intermodal, Regency Park, SATimothy O’Brien – Toll Express, Chullora, NSWTori Puata – Toll Priority, Bankstown, NSWTrevor Shepard – Toll Express, Regency Park, SAWilliam Neeves – Toll NQX, Darwin, NT

25 years’ serviceAlan Napier – Toll Priority, Redcliffe, WAAllan Gollan – Automotive, Hamilton, QLDAndrew Schreck – Toll Fast, Port Melbourne, VICAroon Ruengsast – TGL Contract Logistics, Laverton, VICBrian Cox – Toll NQX, Brisbane, QLDBrian Painter – Toll Intermodal, Tennyson, QLDCheryl Haack – Toll Intermodal, Rockhampton, QLDChris Carrington – Toll NQX, Brisbane, QLDDavid Hollis – Toll NQX, Brisbane, QLDDavid Salamie – Toll Priority, Silverwater, NSWDerry Taylor – TGL Contract Logistics, Parkinson, QLDDexter McLean – Toll Intermodal, Moolabin, QLDEve Boge – Toll Priority, Brisbane Airport, QLDIan Riley – Toll Priority, Port Melbourne, VICJames Rothery – Toll NQX, Rockhampton, QLDJohn Smith – Toll Priority, Port Melbourne, VICKathy Young – Toll Priority, Brisbane Airport, QLDKevin Cooper – Toll NQX, Brisbane, QLDKevin Welch – Toll Express, Perth Airport, WAKevin Williamson – Toll Intermodal, Perth, WALindsay Sinclair – Toll NQX, Toowoomba, QLDLisa Payne – Toll Priority, Brisbane, QLDMalcolm Barron – Toll Intermodal, Moolabin, QLDPhillip Kasperek – Toll Specialised and Domestic Freight, Moolabin, QLDRay Boyton – Toll Express, Wollongong, NSWRobert Cameron – Toll Intermodal, West Melbourne, VICRobert Cradock – Toll NQX, Mackay, QLDRod Lord – Toll NQX, Toowoomba, QLDRodney Little – Toll Intermodal, Moolabin, QLDRoger Hardy – Toll Intermodal, Chullora, NSWRonald Wilson – Toll Intermodal, West Melbourne, VICStephen Kennedy – Toll Express, Altona, VICWalter Rusich – Toll Priority, Redcliffe, WAWendy Gilmore – TGL Contract Logistics, Laverton, VICWilliam Ferguson – TGL Contract Logistics, Hastings, VICWilliam McIntyre – Toll NQX, Mackay, QLD

30 years’ serviceDarryl Barrett – Toll Intermodal, Tennyson, QLDGregory Casford – Toll Intermodal Moolabin, QLDLiann Karpowicz – Toll Priority, Adelaide, SARaymond Ahern – Toll Intermodal, Rockhampton, QLDRonald Spencer – Toll Intermodal, Wagga Wagga, NSWStephen Butters – Toll Intermodal, Tennyson, QLD

35 years’ serviceRon Scarlat – Toll Priority, Adelaide, SA

40 years’ serviceJohn McGregor – Automotive, Hamilton, QLD

50 years’ servicePeter Broadbent – Toll Intermodal, Brisbane, QLD


Celebrating 125 years of TollToll was founded in 1888 by Albert F Toll when the companyhauled coal by horse and cart. Since then, we have continued to grow through natural expansion and strategic acquisitions.

In 2013 Toll celebrates 125 years of delivering excellence.

To mark the occasion we are releasing limited edition 125 Yearsof Delivering Excellence diaries as seen here.

To order your diary, find out how you can celebrate this milestone, or use the special 125 mark on your material, please contact [email protected].

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Opening of the new A F Toll Storage Depot, Railway Street,Wickham, 1933.

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Toll Today 2012 November 2012

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