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Job Aid Section 8 – Voucher Tolling Version 1.1 Revised 05/31/2016
©2016 Tenmast Software. All rights reserved. 1 Section 8 – Voucher Tolling
Tolling Vouchers in WinTen 2+ As part of HUD’s Final Streamlining Rule 24 CFR Part 982, voucher tolling is now mandatory for all PHAs. Based on the
length of time an inspection takes to be completed, and the possibility that the voucher could expire if it were not
suspended, families may be harmed by such delays. Voucher tolling, or suspension, starts when the family submits a
request for tenancy approval (RFTA) to the PHA and ends when the PHA notifies the family in writing whether the
request has been approved or denied.
WinTen 2+ provides PHAs a simple way to track tolling through the RFTA Action Wizard. In the following scenario, we
will show how tolling works by rejecting an RFTA. To toll a voucher in WinTen 2+:
1. Open an In Process New Admission certification for a household that has submitted an RFTA.
2. On the Certification screen, expand panel 5. Unit to be Occupied on Effective Date of Action and expand the RFTA
subpanel. In our example, the household submitted an RFTA on 4/29/2016. This date is the Date Received. The RFTA
is pending because your PHA has not taken any action on it yet.
3. Click the small Actions button at the end of the row and choose Reject RFTA. This action opens the RFTA Action
Wizard.
4. In the first step of the wizard, choose the RFTA Rejection Date. This date is used in calculating the number of total
days that voucher is tolled. Click the button.
Job Aid Section 8 – Voucher Tolling Version 1.1 Revised 05/31/2016
©2016 Tenmast Software. All rights reserved. 2 Section 8 – Voucher Tolling
5. In the Voucher Tolling step, review the following fields. In the example below, the Project Policy did not have RFTA
Tolling policy configured, so tolling is not applicable. For more information on disabling/enabling Project Policy
setup, click here.
6. Review the following the fields on the Voucher Tolling step of the RFTA Action wizard. Click the button.
Job Aid Section 8 – Voucher Tolling Version 1.1 Revised 05/31/2016
©2016 Tenmast Software. All rights reserved. 3 Section 8 – Voucher Tolling
RFTA Received Date = the date the household submitted RFTA to your PHA
RFTA Completed Date = date your PHA accepted/rejected the RFTA
Total Processing Days = the number of days your PHA spent processing the voucher. This amount of time
equals the tolling or suspension time.
Current Voucher Expiration Date = the expiration date of the voucher prior to your PHA tolling the voucher
New Voucher Expiration Date = the new expiration date of the voucher which include the total processing
days for tolling
Do NOT auto-extend the voucher’s expiration = check this box in instances where your PHA manually
extends vouchers to a pre-defined date.
7. Click the Finish button on the confirmation screen of the RFTA Action wizard.
8. After completing the RFTA Action wizard, the Expiration Date in the Active Voucher panel on the Certification
Screen refreshes and matches the New Voucher Expiration Date shown in the RFTA Action Wizard.
Job Aid Section 8 – Voucher Tolling Version 1.1 Revised 05/31/2016
©2016 Tenmast Software. All rights reserved. 4 Section 8 – Voucher Tolling
9. Before reloading the Household screen, the old effective date and a message indicating that “A pending RFTA exists
for this household” is show are shown on the Vouchers subtab. Click the button and the Vouchers subtab
reflects the tolling action and the “pending RFTA” message no longer appears. The Voucher History table shows the
voucher was Extended to the new expiration date of 7/20/2016.
10. Click on the RFTAs subtab and click the button. The Status of the RFTA now shows as Rejected.
Job Aid Section 8 – Voucher Tolling Version 1.1 Revised 05/31/2016
©2016 Tenmast Software. All rights reserved. 5 Section 8 – Voucher Tolling
Using the Voucher Status Screen to Review Expired Vouchers 11. Return to the Home tab and type ‘vouchers’ in the Search Menu. Click on the Vouchers link under the Section 8 T&L
header. This action opens the Voucher Status screen.
12. On the Voucher Status screen, select your Report Date. To filter the search of your PHA’s vouchers, you can select
one of the filters. In our example, we want to see all vouchers that have a Pending status that are also past their
expiration date. Your PHA would use this Pending – Past Expiration filter to find the vouchers that have no pending
RFTA associated with them that should be expired.
13. You can filter your results by clicking on the small funnel in the Has Pending RFTA column header and making a
selection. To search for vouchers that have a pending RFTA, choose Checked.
14. The Voucher Status screen has additional columns to help you identify vouchers that your PHA has tolled. The RFTA
Tolling – Expiration Delayed column indicates those vouchers that your PHA has tolled. In addition, the RFTA Tolling
– Pending Extension Days column displays the number of days that your PHA tolled a given voucher. The RFTA
Tolling – Pending New Expiration Date displays the new expiration date after you have tolled a given voucher.
Job Aid Section 8 – Voucher Tolling Version 1.1 Revised 05/31/2016
©2016 Tenmast Software. All rights reserved. 6 Section 8 – Voucher Tolling
15. You can open the tenant’s Household Screen by clicking on the Household ID link.
Voucher Listing Report 16. Return to the Home tab and type ‘reports’ in the Search Menu. Click on the Reports link beneath the Section 8 T&L
header.
17. Click on the Report drop-down menu and choose the Voucher Listing – Pending Expiration report under the
Voucher Action Data Source.
Job Aid Section 8 – Voucher Tolling Version 1.1 Revised 05/31/2016
©2016 Tenmast Software. All rights reserved. 7 Section 8 – Voucher Tolling
18. This report shows similar data that is available within the Voucher Status screen.
Reviewing Project Policy Setup for Tolling 19. Return to the Home tab and type ‘policy’ in the Search Menu. Click on the Project Policy Setup link beneath the
Occupancy and Rent Calculation (ORC) header.
20. To review the RFTA Voucher Tolling policy for a given Project, choose Housing Choice Voucher as your Program
Type and select an associated Project.
Job Aid Section 8 – Voucher Tolling Version 1.1 Revised 05/31/2016
©2016 Tenmast Software. All rights reserved. 8 Section 8 – Voucher Tolling
21. Scroll to the bottom of the Policy Details tab to find the RFTA Voucher Tolling policy. Tenmast enables the RFTA
Voucher tolling policy by default for the following Program Types:
2008 and 2009 Family Unification Hope IV
2008 and 2009 Non-Elderly Disabled Housing Choice Voucher
DHAP to HCV Ike/Gustav Disaster Housing Assistance Program
Disaster Relief - Non-KDHAP KDHAP Disaster Relief
Disaster Voucher Program Litigation
Enhanced Voucher Main Stream - 1 Year
Family Unification Voucher Type Main Stream - 5 Year
Homeless Disaster Voucher Program Tenant Protection
Homeownership VASH Voucher Type
22. To disable tolling for a project, uncheck the RFTA Voucher Tolling box and click Save.