How to Find & Develop Hispanic Middle Managers
Owner
Hrdsmn Milk Spvr Head Fd
(Jim)
(Juan) (Pedro) (Jose)
Calf Mgr
(Raul)
Helper
(Julio)
Hd MlkrHd Mlkr Hd Mlkr
(Leo) (Rigo) (Alerto)
Htch wkr Hfr wkr
Groups of Workers = TEAMS1. Players
2. Coach
3. Rules
4. Results (Win)
Workers
Supervisor, Boss
(Leader)
Protocols, SOP’s
Goals
How to Find & Develop Hispanic Middle Managers
Owner
Hrdsmn Milk Spvr Head Fd
(Jim)
(Juan) (Pedro) (Jose)
Calf Mgr
(Raul)
Helper
(Julio)
Hd MlkrHd Mlkr Hd Mlkr
(Leo) (Rigo) (Alerto)
Htch wkr Hfr wkr
Middle Managers:
The “conduit” between the owner and
workers
Lots of good Hispanic Workers:
Parteros
Ordenadores
Los que trabajan con las bessaritas
Inseminadores
Who is most suitable to manage and lead them?
Options to Manage Hispanic Workers:1. Do it yourself:
Time?
Language/Culture?
2. Employ a bilingual Gringo manager:
Available?
Your philosophy?
Hispanic culture?
3. Develop Hispanic
Middle Managers?
How to Find & Develop Hispanic Middle Managers
Define Terms
The “Plan”
Leadership vs. Management
Leadership “buckets”
Cultural Differences
Mexicanizing Gringos
and Gringo-izing Hispanics
Management Energy
Define Terms
Manager:
Leader:
Gringo:
Hispanic:
Culture:Organizational Diagram
Work, Workers, Results
Influences Others
English Speaking; Capitalist; Competitive
Mexican or Spanish Speaking; Socialist; “Muy Amigable”
Birth place; Learned Experiences
Business Blueprint; defines “teams”
“Managing Workers” Good leaders can be POOR Managers
Good Managers are GOOD Leaders
Bosses are Managers of people: Bad bosses are either poor leaders or they don’t
know/use proven management principles
Good bosses are good leaders that use management principles
Leadership and ManagementLeadership
A relationship between people
Influence others
Based on “Trust”
Skills (buckets)
Others choose to follow
Management
Organizing work and workers
Training and Monitoring
Feedback for results
“It’s OK to be the BOSS”
Just be a GOOD ONE!!!!!
Bruce Tulgan, author
Good Bosses are Good LEADERSwho use
MANAGEMENT PRINCIPLES
Responsibilities of a Boss
1. Know and understand work2. Train workers3. Monitor results:
• records• observation
4. Focus workers:• positive reinforcement• motivation• retrain (when negative results occur)
5. Communicate:• upward to your boss• downward to your workers
5 principles:
The “PLAN” 4 Criteria:
“Finding and Developing
Hispanic Middle
Managers”
1. Bilingual; capacity to speak some English
2. Have “Cowside Technical Skills”
3. Know (willing to learn) “Management Principles”
4. Possess and Develop “Leadership Skills”
The “PLAN”Finding
and Developing
Hispanic
Middle Managers
1. Determine Leadership Characteristics: the “buckets”
2. Identify Your “Diamonds in the Rough”
3. Grow & Gringo-ize them
4. Management Energy to develop them
How to Find & Develop Hispanic Middle Managers
Owner
Hrdsmn Milk Spvr Head Fd
(Jim)
(Juan) (Pedro) (Jose)
Calf Mgr
(Raul)
Helper
(Julio)
Hd MlkrHd Mlkr Hd Mlkr
(Leo) (Rigo) (Alerto)
Htch wkr Hfr wkr
Middle Managers:
Move fellow Hispanics into a Gringo world
by leading them
How to Find & Develop Hispanic Middle Managers
Define Terms
Leadership vs. Management
The “Plan”
Leadership “buckets”
“LEADERSHIP”
Values/Character
HonestyLoyalty
DependabilityEnthusiasm
Positive AttitudeTRUST
BEHAVIOR
“Leadership is in the eyes of others; they determine you as their LEADER”
“LEADERSHIP”Values/Character
IntellectOrganization Communication
Simple, ClearOrder
EfficientPrioritizeDirectionDelegate
FocusPressure
CuriosityInitiative
CreativityLearnVision
StandardsConfidence
KNOW
CareThoughtful Talk SimplyPrep Msage
PreciseListen
ConflictTactful
How to Find & Develop Hispanic Middle Managers
Define Terms
Leadership vs. Management
The “Plan”
Leadership “buckets”
Cultural Differences
LEADERS
“Get What They Want”
Culture
Your Hispanic work force has an entirely different point of view and a different value system than you do.
Culture has a strong influence on who we are, what we think and how we do things:
Americans are Capitalists
Focus on results
Continuous improvement
Better lifestyle
Wealth accumulation
Mexicans are Socialists
Focus on being equal
Finish tomorrow what didn’t get done today
Accept position
Work hard for hours
Compare and Contrast Cultures: as it
influences leaders and followers
Gringos
Capitalism: Competition
Profit
Mexicans
Socialism: Everyone equal
Satisfied with what is provided, shared
Compare and Contrast Cultures: as it
influences leaders and followers
Gringos
Wealthy middle class is high percent of population
Mexicans
Poor to poverty is high percent of population
Compare and Contrast Cultures: as it
influences leaders and followers
Gringos
Ethics: Expect right
Fair
Mexicans
Corruption: Don’t trust government,
employer
Family is OK
Compare and Contrast Cultures: as it
influences leaders and followers
Gringos
Knowledge: Good school system
High School/College
Mexicans
Intelligence: Poor school system
Intelligent, but not taught facts
Compare and Contrast Cultures: as it
influences leaders and followers
Gringos
Efficiency: How to do it better
How to do it faster
Mexicans
Manana: No sense of urgency
It will wait till tomorrow
~
Compare and Contrast Cultures: as it
influences leaders and followersGringos
Results: Measure
Compare to standards
Mexicans
Expectations: Whatever happens
Lack of “standards”
Compare and Contrast Cultures: as it
influences leaders and followers
Gringos
Leaders: Fostered
Rewarded
Mexicans
Followers: Told what to do
Negative consequences to leading
Compare and Contrast Cultures: as it
influences leaders and followers
Gringos
Technology: Expect & embrace
Mexicans
Technology: Want it but struggle with
implementation
Feed Management Software
Compare and Contrast Cultures: as it
influence leaders and followers
Gringos
Trust: Expect “right thing”
Confidence in ethics of others
Mexicans
Oversight: Bosses don’t trust workers
Everything locked up
Work around corruption
How to Find & Develop Hispanic Middle Managers
Define Terms
The “Plan”
Leadership vs. Management
Leadership “buckets”
Cultural Differences
Mexicanizing Gringos
and Gringo-izing Hispanics
“Mexicanizing” Gringos1. Identify your “Diamonds in the Rough”
1. Review the “buckets”
2. Be careful of the bilingual Hispanic
2. Ask, Discuss and Sell your potential Leader on the opportunity
3. “Anoint” him/her
4. Continuous Support: “Management Energy”
“Mexican-izing” your Gringo thinking… teach Management Priciples:
Management Principles
1. Know and organize work for productivity and efficiency
2. Train, motivate, discipline workers; work as a team
3. Monitor performance; expect results and react appropriately
Mexican Mentality
Don’t automatically think “efficiency” or “productivity”
Socialize together; don’t think “teamwork” or judging others
Work for “hours” rather than for “results”
“Gringo-izing” Hispanic Leaders He/she needs to want to LEAD:
Help others (American vs. Mexican Crabs story)
Initiative to INFLUENCE others
Learn Technical Skills
Adapt to “results oriented” world
Grow Leadership Skills (buckets) and learn your philosophies
How to Find & Develop Hispanic Middle Managers
Define Terms
The “Plan”
Leadership vs. Management
Leadership “buckets”
Cultural Differences
Mexicanizing Gringos
and Gringo-izing Hispanics
Management Energy
Tip # 1
Management Energy
To
Develop
Hispanic Leaders
Candidates have got to “have it”:
attitude
fire in their belly
buckets
They’ve got to “grow it”
Tip # 2
Management Energy
To
Develop
Hispanic Leaders
Teach them to make Decisions: little/no experience
lack confidence
judgments = standards
fair vs. equal
Accumulate facts to a logical conclusion
Examples:
Rate milkers
Fresh cows
Hispanic leaders must learn that goals are achieved by
the standards that are set:GOALS
SCC < 200,000
Heat Detection > 75%
Pg rate > 22%
D&C < 60 DIM < 7%
DOA’s < 6%
Death loss < 8%
Calf death loss < 2%
STANDARDS
Clean teats on cows on opposite side of parlor
Crayon placement
ALL ovsynch injections
Appetite, attitude, eyes
Learn stages of labor
Feed & water for downers; concern
Milk mixing spotless
Tip # 3
Management Energy
To
Develop
Hispanic Leaders
Help them learn efficiency: Poor role models
muy amigable
protocols/SOP’s
Manana vs. Gringo competitive world
Delegate
Compensate:
per hour vs. salary
Tip # 4
Management Energy
To
Develop
Hispanic Leaders
Cultural Differences are huge: simplicity of “buckets”
concept
behavior = TRUST
Live and Work together
Sell your support
Grow the trust between you and him