Confidential Information. For Internal Use Only. Do Not Distribute.
Confidential Information. For Internal Use Only. Do Not Distribute.
Toni Pearson, MA The College of St. Scholastica
Center for Healthcare Innovation
Partners in Innovation
Confidential Information. For Internal Use Only. Do Not Distribute.
The iCare Vision = VistA + Cloud + Big Data
3
Confidential Information. For Internal Use Only. Do Not Distribute.
Partner Success on New Technology
4
Confidential Information. For Internal Use Only. Do Not Distribute.
5
Confidential Information. For Internal Use Only. Do Not Distribute.
6
Confidential Information. For Internal Use Only. Do Not Distribute.
The GRPI Diagnostic Model (Fry, Rubin, & Plovnick, 1981)
Goals Roles Procedures Interpersonal Issues
Lessons:1) There is a difference between symptoms and causes.2) There is a hierarchic order to these issues that can be useful when diagnosing.
My background in Organization Development
Confidential Information. For Internal Use Only. Do Not Distribute.
How did we get to innovation with iCare?
8
The Goal: Several Health Science professors and administrators at CSS came together with a vision to affect healthcare through Consulting Research and Healthcare Policy
Confidential Information. For Internal Use Only. Do Not Distribute.
The Right Goal and the Right People
9
Confidential Information. For Internal Use Only. Do Not Distribute.
• AEHR was improved upon by adding more disciplines besides HIM.
• The Center began to sell AEHR subscriptions as a value-added reseller for the Cerner Corporation.
• The AEHR was new to the market, and the strategy of being the first to offer the product worked…for awhile.
• The academic EHR market opened, and other products began to challenge our innovation.
• Differences in opinions occurred, and collaboration began to break down.
Procedural & Interpersonal Elements of Innovation
10
Confidential Information. For Internal Use Only. Do Not Distribute.
• Academic EHR needs to meet the changing needs of practice and students.
– Inter-professional practice requires inter-professional curriculum
– Data mining – evidence based practice– Report writing – Web applications for online coursework– Meaningful Use– Privacy and Security– Informed customers
Back to Goal Alignment (What is our purpose?)
11
Confidential Information. For Internal Use Only. Do Not Distribute.
• To meet our goals, we needed a partner who had similar goals, and:
– Was agile; – Was flexible; – Desired to build a better product; and– Had a willingness to combine the latest software and
education expertise to improve healthcare.
Partner Goal Alignment
12
Confidential Information. For Internal Use Only. Do Not Distribute.
• iCare and CHI – creating an EHR that allows for practice in all health science disciplines;
• Specific focus on HIM functionality and data mining;• Mark is heading up sales, and we are beginning to
realize our innovation goals.
Goals have been aligned and roles established, but where are we today?
13
Confidential Information. For Internal Use Only. Do Not Distribute.
• Partnerships with diverse expertise require exceptional communication (We each have our own jargon.).
• Innovation requires periodic evaluation, and using the GRPI model can assist in that process.
– Goals: Are you staying on course with your purpose?– Roles: Do you have the right people and are they clear
about their roles in the partnership?– If the goals and roles are clear, developing procedures
will be much easier; and then– Interpersonal problems disappear or are minimized.
Lessons Learned
14
Confidential Information. For Internal Use Only. Do Not Distribute.
• Eichenwald S. M. (2006, June). The Athens project: Advancing technology in healthcare education now at St. Scholastica - A case study. E-Health and Medical IT Solutions, 62 -63. Retrieved from http
://connection.ebscohost.com/c/case-studies/82478874/• Fry R., Rubin, I., & Plovnick, M. (1981). Dynamics of groups that
execute or manage policy. In R. Payne & C. Cooper (Eds.), Groups at work (pp. 41-57). Hoboken, NJ: Wiley & Sons.
References
15