Top 25 Complaints and Reviews About Chevron Gas Station

7/24/2019 Top 25 Complaints and Reviews About Chevron Gas Station

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Anita of San Leandro, CA on Dec. 25, 2014 Satisfaction Rating

On December 23rd myself and several fr iends were on the way to Stockton California. We stopped for

Gas at a Chevron Station called the Extra Mile, which is located at 7501 West 11th Street Tracy CA

95304, phone number 209-836-8963. Myself and one other female are well over 50 years old. They

went in to the store and I headed for the rest room. The other lady was paying for gas and purchasing a

drink I stood behind her to pay for a drink. There were two registers and two lines from what I could see

so I stood behind my friend. After she paid, this guy from the other line came over stepped in front of me

and paid. However, she refused to accept my payment saying there were two lines. My friend said no,

"there is only one line and she was behind me." This Clerk got extremely nasty and argumentative with

myself and my friend. This was around 2:50 pm and there were other people in the store witnessing our

exchange. The clerk refused to accept .99c from me for a drink I purchased. She got nasty with us and

threatened to call the Police. I believe she had an issue with us being African American. I wonder if she

addresses her mother and grandmother that way. I will be posting this review my facebook and other

social media pages. My friends and I do not shop where we are disrespected.

Helpful? YES NO

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CHERYL of Austell, GA on Dec. 4, 2014 Satisfaction Rating

A $100 hold was placed on my bank funds when my debit card was used. I purchased $10 in gas. I am

out $90 for up to eight days. I need my money! I understand you estimate the amount of purchase. How

many average cars hold $100 of gas worth at one time? Other companies do not feel the need to do

this.

Helpful? YES NO

Ebony of Decatur, GA on Oct. 20, 2014 Satisfaction Rating

Me and a friend were hanging at the Midtown Bowling alley and we went to the store frequently to buy

water and snacks. When we went and came back to the store from the bowling alley where we decided

to wait for our ride to pick us up because we were lost the man told us we couldnt wait there and told us

to get out in 30 degree temperatures because it was cold on Saturday night October 19, 2014. They

talked rudely and nasty to us like we were animals saying quote is "This is not a home. Were gonna call

the police", and they didn't seem pleasant when we were buying. They never said thank you or gave me a

receipt.

Helpful? YES NO

Cameron of Las Vegas , NV on Oct. 10, 2014 Satisfaction Rating

The station on 5433 Neroly Rd, Oakley CA 94561 just pissed me off. I went here because I believeChevron has good gas. So I seen the price was $3.69. Arco across the street was $3.49. But I don't like

Arco. Anyway I pulled up to pump 2. Got out and inserted my debit card and started pumping gas. Not

even after 1 minute I seen the pump was charging me $3.99 instead of $3.69. I stopped the pump and

went inside the store to ask the lady why the pump was charging me $3.99 instead of $3.69 and the lady

said "it's because we can make more money." I told the lady I wanted my money back and she yelled at

me and said "you already pumped 1.00 of gas and you can't get money back because you paid outside."

I told her I wanted her boss' name & number and she said no. DON'T GO HERE!!!


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Helpful? YES NO

Tracy of Irvington, AL on June 4, 2014 Satisfaction Rating

Went in store as I always Do and there was new guy working. I bought 22 items and added up my total in

my head as usual and it was off by a lot. I asked for a receipt to check when I got home and noticed that

not only was their items overcharged, but he put some of them together totaling only 18 items on my

receipt. But not only that, he had charged different prices for things I buy often, and he also added a few

extra cent to some of them like for example something that costs $.99 cents he charged $1.00 instead

and one item I buy regularly that costs $.79 was now $1.29. I also have a mystery charge of $4.99 that is

not accounted for. So I call and tell him and he says that if I add up the receipt it will come up correct. But

when I tried to explain that they were charged a high price the normal he told me I was wrong and I ampretty sure I know how much something costs after buying that item repeatedly.

So I wrote down all my items took pictures of them and have my receipt and intend to go in tomorrow and

purchase all the same things and then show them the pics receipt and paper I wrote out because I want

my difference back whether in money or merchandise. Either way I want the store to right this wrong and

let this man know the right way to ring up his customers - not his way of doing it. I work hard for my

money and don't intend to give it away on employees that don't do their job correctly, and as I remember

the customers always right!!!! And by the way he was using another employee's ID number to top it off.

Unprofessional I must say. Get it right or you will lose business. This happened at the Chevron inIrvington on Half Mile Road in Alabama. So check your total or this could happen to you also.

Helpful? YES NO

Marie of Stockton, CA on May 22, 2014 Satisfaction Rating

I've been going to Chevron #99840 Waterloo Rd, Stockton, CA for 8 years since I moved to this area.

Quickstop is 3 blocks away, and Chevron on Wilson way is closer but bums always harass me, so I

travel several miles out of the way to Waterloo. The new clerk there wouldn't sell me cigarettes yesterday

morning. I forgot my ID, fine. I went to SHELL across the street (they know me too from the

neighborhood). THIS MORNING, I went again, WITH my ID. She still wouldn't sell me cigarettes. I left,

went to SHELL station again, cigarettes and 22 gals of gas which I normally get at Chevron every 3 days

in my full size Chevy truck. Then I went to Starbucks, instead of my coffee at Chevron.


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DAILY I go to Chevron for gas, cigarettes, and coffee/snacks for myself or kids etc. I got ticked and

decided to go back and get a customer complaint number. The manager spoke with me AND said I must

have switched IDs because the clerk told her it was expired and that's why she wouldn't sell them to me.

It expires 2018. I'm 37 years old, and if I have to go to 3 different places to get my morning coffee,

afternoon snacks, cigarettes and gas, then I will shop somewhere else. IDIOTIC CLERK **, new trainee.

2 days straight denying sales. I'm pretty sure no one taught them the customer is always right.

Helpful? YES NO

Gail of New Orleans, LA on April 10, 2014 Satisfaction Rating

I, Gail ** was at a Chevron Station (00108926) in Metarie on Veterans Hwy and I10 near Stein Mart onApril 09, 2014, about 07:57 p.m., to my sight the pump went from 0 to $1.50. Immediately I stop the pump

and told the attendant. By the time I walked back to the pump it registered $2.03 without pumping. I told a

customer who drove up not to use that pump and the attendant came to my car disputing to me about the

pump and said I was not paying attention - not so. He is a thief that got caught, stealing from the

consumer. I will never purchase gas from that store!

Helpful? YES NO

Marc of Newport Beach, CA on Jan. 13, 2014 Satisfaction Rating

I was late paying a $47 gas bill 18 days late and the late fee was $77 so I paid it no exceptions according

to the billing agent BUT I noted the agent said I would not get charged the late fee again so I paid it online

and it posted the next day. THEN I got a late fee again as the agent on the 13th (7 days later) said the

late fee was late!!! These guys are not worth it no forgiveness just bad business. I would not recommenddoing any business with these people EVER.

Helpful? YES NO


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Ron of Chino, CA on Oct. 7, 2013 Satisfaction Rating

The Quality of Gasoline is very poor at Station (Chevron CSI 1955, 3610 Grand Avenue, STN

00211732). I know they are mixing something or other with their Gasoline which causes my car to run

very poorer. I use the same company (Chevron) Gasoline at a different station and my Car runs perfect.

This is the Octane 89 Gasoline. The middle one that is selected at the station.

Helpful? YES NO

Mona of Atlanta, GA on July 29, 2013 Satisfaction Rating

I work near this Chevron at 4001 Buford Highway Atlanta, GA, which sits near the shopping center of

Lee's Bakery and Com Vietnamese Grill. I would purposefully go to this gas station instead of the

QuikTrip up the street in an effort to support this station which seemingly has less overall business. Well,

not anymore. I went to this Chevron about a week ago to fill up. As I've pumped gas for more about 15

years, I know how to start the pump and stop the pump by clicking the lever below the nozzle. However,

this time around as I pulled the pump out of its holder, the gas started pumping immediately without me

having pushed down the lever. At a steady, forceful stream, gas spilled all over my car (inside and out),

and on my shoes and feet, and the surrounding area...

As I couldn't push the nozzle back into its holder since gas was spewing everywhere, I had to throw the

nozzle into the trash can as gas continued to spill out and had to quickly push the cancel button on the

credit card machine to make the gas flow stop. I quickly ran in to inform the attendant. Obviously, this is a

huge fire hazard as there is gasoline everywhere, and the pump should be marked "out of order." I

informed the manager who was the attendant at the time and he was incredibly flippant. After explaining

the situation (with a shaky voice because I was so caught off guard), he tried to accuse me of not

knowing how to use a gas pump. "Gas comes out when you push down the lever and you have to let it go

to make the gas flow stop."

After, I explained that I know how to use a pump and that all he needs is someone to toss out a light to

torch his whole gas station, he said he would be right out. So, I waited outside for 5 minutes... 10

minutes... 15 minutes. Pissed off, I called Chevron corporate and had to file the issue. I ended up having

to write up my own "out of order" note and put it on the nozzle to prevent future customers from using the

pump. Corporate claimed they would follow up and call me back and of course I haven't heard a word

from them a week later.

No apologies... No, "I'm sorry you got gas all over the exterior and part of the interior of your car (I had


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the door open)... sorry your shoes were soaked in gasoline due to our faulty pump." Nothing. To add

insult to injury, I was charged for the gallon that was pumped out all over me and my car since I prepaid at

the pump. My only solution is swear off Chevron gas stations. I will never buy my gas from this station or

any other Chevron gas station again.

Helpful? YES NO

Debra of San Diego, CA on April 2, 2013 Satisfaction Rating

In Dec. 2012, I received from Chevron gas card a promotion saying if we use our card for 8 gallons or

more, you will receive 10% from Dec. 20, 2012 and until March 2013. So I did from Dec. 20, 2012 in

ATL and JAX, FL using the card, spending $215.10, $264.14, $49, $255.87 and the last billing paymenton April 5, 2013 of $254.75. I only received $4.81 for fuel credit redeemed promotion. When I called

them, they said they were sorry I was not happy with my billing. I asked them to look into this because it's

false advertisement to make you use your card to save but no saving there. I could just pay cash at

Arco. Their gas is lower and I'm just not happy with how they do their business. I just want my bill to be

right and it's not. I am not a happy customer so I want everyone to know about Chevron gas cards'

saving and promotions. I always pay my bill on time and in full so there's no interest rate.

Helpful? YES NO

J. of Los Banos, CA on Dec. 24, 2012 Satisfaction Rating

I recently went to Chevron here in the Central Valley, California to fill up the car with gas. The price on the

sign stated it was $4.37/gal. When putting in my debit card info, I chose my gas type and noticed it was

$4.47/gal. So I went in to the store and the clerk told me if I pay with cash, I can get it for the lower price.But when using ATM/debit/credit, I will be charged the higher fee! Isn't my ATM/debit card the same as

cash? Am I being punished for not carrying cash with me? I asked the clerk why they are doing this and

he said everyone is doing it from Fresno to Los Banos, all of the Central Valley. Is this legal?

Helpful? YES NO


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Monique of Clackamas, OR on Aug. 13, 2012 Satisfaction Rating

We have

had an ongoing problem with Chevron

and their accounting office. They have

switched how we get our bill (which we had to avoid the $5 statement fee), we get them online. We then

have to rush and manually cut a check to allow for a week plus for the mail. I allowed 1 1/2 weeks this last

time and they said they didn't get it on time. The due date is on a Sunday, they processed on a Monday.

They said in their guidelines that if a payment falls on a weekend, that you must pay by the prior Friday. If

that is the case, we have even less time to process and mail. They said this is not their problem and

assessed a late fee.

Helpful? YES NO

Ted of Pasadena, CA on April 16, 2012 Satisfaction Rating

I purchased a few beverages at this particular Chevron station (825 N. Central Ave., Glendale, CA,

91203) and was charged double the amount printed on the cans for the CA CRV (they list $.05 and I was

charged $.10). I have the receipt showing this and it lists the items purchased. I brought this to the clerk's

attention; he responded that it was to cover their recycling cost. Knowing this to be nonsense, I told him

I'd be reporting it. He asked me if I'd "hear my boss out." I said goodbye and left.

Helpful? YES NO

BillB of Granite Falls, WA on March 7, 2012 Satisfaction Rating

When paying with a credit card, before I pumped a drop of fuel, there was already, 13 cents registered

on the pump. Its happened before. Ive told the manager, and people that Ive talked to are also aware of

this. This is a small town, word of mouth goes quick, and I will not patronize this station any longer! Its

not right where this money is ending up.

Helpful? YES NO


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Stuart of Warwick, other on Jan. 30, 2012 Satisfaction Rating

Doing a job for a school erecting two sheds. We noticed that doors were on long side of shed instead of

gable end, causing a problem with placement. Contacted suppliers, Yardmaster International, who said

they had similar shed with doors on gable end. We asked if they could be exchanged and if this wouldincur a charge; we were told none if drop off and collection at same time.

Exchange was made, and then we were e-mailed that a charge of $72 was to be made for collection.

When we contacted to discuss excessive charge, they would not talk to us about it and just said, We

are not interested in what you have to say, the charge stands. Strange that the cost difference in the

sheds was $70 cheaper, and then they charge $72 to collect. Make up your own mind on that one.

Remember "Yardmaster International" based in Ireland. The most rude and ignorant company I have

dealt with in over 20 years of trading. Deal with them at your peril. You have been warned!

Helpful? YES NO

John of Sacramento , CA on Jan. 28, 2012 Satisfaction Rating

On 1/27/12 at 9:45 am, I went to the Chevron station at xxx Elsie ave in Sacramento, CA 95828 to getgas. I gave the cashier $18 and said I want to purchase $18 of gas on pump 10. When I went to pump

the gas, the pump stopped at $13 at that point. I went back into the store and told the lady that she

shorted me $5 of gas. She said I only gave her $13. She counted it in front of me. When I gave it to her,

it was a $10, $5 and three $1's.

Helpful? YES NO

Jo of Corona , CA on Sept. 27, 2011 Satisfaction Rating

I bought a small bottle of Techron Additive for the shelf price $7.99. The register rang up $10.99. I asked

why the difference and showed him the $7.99 price. He offered a 10% back and I said no. He hawed

around for 10 minutes trying to waste time so I would leave. He said he would give me the $7.99 price


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because I said something. This has been going on for many years that I am aware of, I only paid

attention to the receipt this time. This is false and deceptive practice, and I would like to have this taken

care of.

Helpful? YES NO

Rick of Redondo Beach, CA on Sept. 5, 2011 Satisfaction Rating

Do not use your Wells Fargo card at Chevron gas stations. Wells Fargo will put a stop use on your card

right after you use your card at a Chevron gas station. The Chevron gas station will get their money but

then you are left holding the bag. God forbid, you have an emergency after filling up at a Chevron gas

station: Your card will be declined.

Helpful? YES NO

Stephanie of Valencia, CA on Aug. 9, 2011 Satisfaction Rating

I pulled up to pump 13 to purchase $20 worth of gas. I gave the money to my son to go in and pay he

came back and the pump did not start, I asked him did he tell the attendant pump 13 he said no and went

back in and told the attendant to put the money on pump 13. She told him it was to late she put the money

on pump 15 now mind you pump 15 was occupied when I first pulled up so how could it be to late there

would have been an overage in their records some where.

I then asked for my money back sense they were not going to give me my $20 worth of gas, she

proceeded to tell me that the person who was on 15 when I pulled up had used my $20 worth of gasoline

I told her there is no way that is possible because once you prepay the pump automatically stops. Iasked her why is she doing this my car is on empty I can't make it to another station and I was not about

to give them another $20 to steal from me. The police were called and said that there was nothing they

could do, I don't believe that my gas was stolen because as i said before pump 15 was occupied before I

even pulled up to the pump. I believe that my money was stolen by the manager in the gas station.

Helpful? YES NO


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Dina of Menlo Park , CA on July 29, 2011 Satisfaction Rating

My car overheated twice while I was on the freeway. Those two incidents were all caused by Menlo

Chevron station's mechanic, who did it on purpose. The first incident happened in August last year when

I was on highway 101 North to San Francisco from Menlo Park. My car engine light came on and itturned to the highest. I had to call off my work and stopped in South SF in a gas station. I called AAA to

toll my car back from there. My current mechanic spent over eight hours to find out what caused my

engine to overheat. Someone put a bunch of white color and very sticky stuff inside my engine oil. These

sticky stuff caused my engine temperature to go to the highest.

I am the only one using this car and the only one holding my car key. I took the white sticky stuff and

showed it to the mechanic but he was totally in denial. At that time, I had to give up because I didn't have

full evidence against him. The second incident happened two months ago, 31 May 11 around 5:00 p.m. I

was driving on highway 280 from Menlo Park to San Jose to see my patients. Then, my car startedproducing heavy smoke during rush hour, with all cars bumper to bumper.

Luckily, I was so closed to the next exit. I got out of the freeway and there was a gas station right next to

the highway exit. The mechanic from that station checked my car after I let it to cool down for 30

minutes. They found out that there is no water in the tank. I put the water one week ago and did the oil

change one month ago. My current mechanic found out that the water pump was leaking. Now, I have all

the evidences that Menlo Chevron didn't change the water pump. With all the evidence from the parts,

the mechanic from Menlo Chevron admitted that he did both.

Helpful? YES NO

Zaida of Rowlett, TX on July 27, 2011 Satisfaction Rating

I pulled up to above gas station to fill up. I swiped my credit card and got approved to start fueling.

As I was about to start pumping the fuel, I looked up at the pump and noticed four cents had already

registered, but I had not dispensed any fuel yet. Unfortunately, I noticed just as I started pumping so my

bill was for $0.11.

Helpful? YES NO


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Eva of Coeburn, VA on June 29, 2011

I opened a credit card account with Chevron/Texaco, and have paid on the account forever. After all of

this time, they have continued to add penalties, increased percentages of one type or another until I

have paid all that I ever owed them. Only my balance is more now than when I began. Is there somethingthat I can do?

Helpful? YES NO

Daniel of Arlington, VA on July 17, 2010

The Chevron station adjacent to the Four Mile Run DMV in Arlington uses Advanced Towing to tow cars

that park to use the DMV. The back of the Chevron lot is a couple of hundred feet from Chevron but is

directly adjacent to the DMV lot with no clear separation between the lots. There is an inconspicuous

sign warning of Chevron's ownership and towing policies, but the sign does not even meet minimal

Arlington County towing notification regulations (lettering of warning is less than the required 3" height but

may be grandfathered-in). Recently, during a 45 minute visit to the DMV I did not notice the tow warning

and parked in Chevron's lot because I thought I was in DMV's lot. While I was at DMV my car and 3

others were towed from Chevron's lot by Advanced Towing.

There was plenty of parking available in DMV's lot at the time, so I don't think any of us deliberately

parked in the Chevron lot. I talked with the security guard at DMV and he confirmed that Advanced

Towing tows frequently from the back of the Chevron lot even when there is plenty of parking available

closer to the Chevron station. Apparently, this practice has been going on for years.

Unfortunately, this practice, while certainly unethical, is probably not illegal. It is highly suspicious that

Chevron would so aggressively enforce towing from spaces that are not even close to its station when

many spaces are available closer to Chevron. It is also highly suspicious that Chevron has not installedclearer warning signs (maybe larger warning at entry points or markings at each space) since they are

so concerned about illegal DMV parking. $115 (max towing fee allowable in Arlington).

Helpful? YES NO


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Andy of Seattle, WA on May 18, 2010

When it's my turn to come up to the counter to pay for the gas and when I was counting my money to see

how much I have, one of the employee that work there, his name is Ravi, told me to hurry up and don't

waste his time because he still have other customers waiting. I told him I was one of his customers too.

But he threw my money back and said the ** words to me and told me to get out, not to mention at the car

wash area too. You may not need any business from me but if you keep having employees with that kind

of attitude I don't think your business will ever grow. And as for me, I don't think I'll ever go back there

again. Thank you.

Helpful? YES NO

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Top 25 Complaints and Reviews About Chevron Gas Station

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