TOTAL NIGERIA PLC CSR REPORT 2014

COMMITTED TO BETTER ENERGY

CSR REPORT 2014

BETTER ENERGY. IMPROVING LIVES

CSR REPORT 2014

BETTER ENERGY. IMPROVING LIVES

Content

ABOUT US

OUR CORPORATE PHILOSOPHY

OUR CHAIRMAN’SMESSAGE

08

OUR MD’SFOREWORD

10

05

07

OUR CORPORATE SOCIAL RESPONSIBILITY STRATEGY

11

BUILDING POSITIVE IMPACT: HOW WE DO IT

14

Environmental & Work Place Protection

Economic Development & Youth Capacity Building

15

Social Performance

22

34

Citizenship & Dialogue

38

Reporting Standard

This report was produced in accordance with the reporting guidelines and indicators of the International Petroleum Industry Environmental Conservation Association (IPIECA).

The majority of the indicators and the metrics used are also

consistent with the indicators used by the Global Reporting Initiative (GRI). The report uses both qualitative descriptions and quantitative metrics to explain our programs and performance. For environmental performance data, the units of measure are metric where noted.

Who we are

Total Nigeria Plc is a part of the Total Group, the world's fourth-

largest oil and gas company and a multinational energy

company operating in more than 130 countries providing

sustainable products and services to its customers. It employs

over 100,000 employees who are fully committed to better

energy.

Total Nigeria Plc was Incorporated In September 11, 2001 as a

private Marketing and Services company. It is committed to

providing sustainable products and services for its customers in

the Nigerian market. Total Nigeria Plc has expanded business

through a wide network of over 500 retail outlets providing

excellent services to the diverse customer base cutting across

corporate and individual customers across the entire country.

Consistent Growth

The company commissioned its first Filling Station at Herbert Macaulay Street,

Yaba Lagos in 1956. Since then, the ever-increasing demand for convenient

accessibility to petroleum products and services as well as the need to be closer

to its customers made Total Nigeria Plc to invest in its network of over 500 service

stations, 19 customer service centers, numerous industrial outlets, 5 depots,

distribution plants and warehouses with high safety standards spread across the

Western, Northern, and Eastern territories in Nigeria.

To satisfy the evolving needs of its customers, the company developed a 'one-

stop centre' strategy whereby a variety of customers' needs are met in one place,

Total service stations. Therefore, in addition to receiving premium customer

service from service attendants, customers can purchase petroleum products,

gas, lubricants, car-car products, insecticides, conveniently shop at Café Bonjour

shops, and receive premium car maintenance and care services from Total

Service and Total Wash. While, corporate customers demand for bulk products are

met through our Vendor Management Service and Equipment/ Technical

Assistance service.

About Us1.0

TOTAL NIGERIA PLC CSR REPORT 2014

05


In order to maintain and consolidate its unique position in the oil and gas industry,

the Company established three Lubricants Blending Plants at Koko in Delta State,

Kaduna in Kaduna State and Apapa in Lagos State. It also invested in the bottling of

Liquefied Petroleum Gas (LPG) and has 5 LPG bottling plants strategically located

in different parts of the country with a coastal storage in Apapa, Lagos. Due to the

versatile, fast, clean, powerful, portable and most importantly, very safe nature of

Total Nigeria's Liquefied Petroleum Gas (LPG), it is in high demand in many homes

and industrial concerns in the country.

Total Nigeria Plc with the support of Air Total International (incorporated in

Switzerland), is well established as one of the major suppliers of Aviation fuel to the

Aviation Industry in Nigeria. Indeed, it is currently one of the two largest suppliers

of JET A1 fuel in Nigeria today, offering excellent fuelling services at Lagos

Airports (domestic and international), Kano, Abuja and Port Harcourt Airports.

The Company has over 470 employees with which it enjoys a cordial management

/ staff relationship built over the years through progressive welfare and staff

development schemes. At the heart of the Total Nigeria Plc's core value is the

Group's unwavering commitment to top quality products and safety of the

environment and people

The Clear Market Leader

Total Nigeria Plc is in business to ensure total customer satisfaction by the creation

of quality products and services delivered with a strong commitment to safety and

respect for the environment and the sustainable development of resources.

Today, Total Nigeria Plc is a leader as well as the symbol of good service in the

downstream sector of Nigeria's oil and gas industry. The Company maintains

excellent corporate relations with the general public and investors' confidence in

its performance is tremendous as depicted by the pricing of its share, which is

highly sought after, in the Nigerian Stock Exchange.

Because Total knows that building and sustaining trust is more important than

ever in today's global business environment, the company strives to conduct its

businesses in a manner that reflects its passion for top quality products, customer

service, Health, Safety and Environment. Little wonder why many people choose

Total every day, it's a matter of trust.

06

MISSION

Total Nigeria Plc. is in business to ensure total customer

satisfaction by the creation of quality products and services

delivered with a strong commitment to safety, respect for the

environment and the sustainable development of resources.

CORE VALUES

Ÿ Health, Safety and Environmental Protection- all staff and

the company's associates must place this value above all

other considerations in their daily activities.

Ÿ Diligence and Professionalism- this company believes in

consistent hard work and commitment to duty which must

be performed with the highest professional standards.

Ÿ Respect for Employees- patience, tolerance and

understanding of each other's beliefs, opinions and

differences is at the heart of this corporate value.

Ÿ Loyalty- employees are expected to protect, defend and

enhance the company's image and reputation. Loyalty

implies commitment to the company's objectives.

Ÿ Integrity- high premium is placed on the personal integrity

of employees. All staff must therefore avoid situations that

may create conflicts between their personal interest and

those of the company.

2.0 Our Corporate Philosophy


07

Our Chairman’s Message3.0

As a leading global energy company, Total is committed to building a better

energy future. A company that Invents and implements sustainable solutions,

we are making people's skills, needs and aspirations the focus of everything we

do. Regular consultations with our key stakeholders amongst which are our

customers, employees, business partners, authorities, suppliers, shareholders

and local communities has always kept us abreast with

their expectations. This has enabled us to tailor our

business strategies, decisions and adapt our business

practices to better serve their interests as well as

ours in implementing CSR projects.

The key drivers of Total Nigeria's corporate social

responsibility include managing and reducing the

impact of our activities on people and on the

environment; responding to energy needs while

integrating the challenges of climate change and

natural resources; contributing to local

social and economic development;

promoting equal opportunity and

diversity.

Access to energy as one of the pillars of

Total's CSR actions, has seen the Group

focus on the development of cleaner

energies across the globe. In Nigeria,

the Onigbagbo solar service station,

the first of its kind in Africa was

launched. Closely following that

there was the launch of Wuse

Zone-6 solar station in Abuja.

Through its Awango by Total

program, launched in 2012, Total


Through its Awango by Total program, launched in 2012, Total

also developed a social business model to market solar lamps

providing access to energy for people lacking access to

electricity. The initial goal of reaching 5 million people by

selling 1 million lamp by 2015 has recently been achieved and

exceeded!

MOMAR NGUERChairman, Total Nigeria Plc

08

also developed a social business model to market solar lamps providing access

to energy for people lacking access to electricity. The initial goal of reaching 5

million people by selling 1 million lamp by 2015 has recently been achieved and

exceeded! This is in fulfillment of its promise to improve the daily lives of

communities in emerging economies.

In Africa we have equally tailored most of our operations to align with the Total

group's vision of safety first.

The Truck driver's training school and track center in Ibadan Oyo state is at the

epicenter of our efforts at ensuring drivers safety, not only at Total but across

Nigeria. This is more especially as the Company is hoping to extend the

services of the school to other users besides itself, working in hand with

relevant government agencies.

In the area of Total's contribution to local social and economic development in

Africa, we involve in actions that directly impact local communities. In Nigeria,

this includes actions like the Skills acquisition program which started in 2006,

aiming at training and economically empowering youth to set up small scale

businesses, the SOS villages sponsorship implemented through the adoption

where it adopted 3 houses where each of the children is provided educational,

welfare and moral development, and the Total Lead dealers scheme which

continues to grow young attendants to become dealers, to mention a few.

Being a corporate responsible citizen of our communities, we need to have a

better control of our activities to reduce the negative impacts they may have on

people and the environment; to achieve this we enter into structured and

constructive dialogue with our stakeholders. For Total, CSR means going

beyond our purely business objectives and investing in the growth of local

communities which helps us realize our vision of working for shared

development!


Our Chairman’s Message

09

Foreword3.0

Committed to Better Energy means TOTAL is, and wants to be recognized as a leading global

energy company that inspires confidence in a responsible energy future. A company that Invents

and implements sustainable solutions, while making people and their skills, needs and aspirations

the focus of everything we do. As an industrial operator, we place our societal commitments at

the core of our Corporate Social responsibility (CSR). CSR integrates both environmental and social

concerns in all our business operations as well as our interactions with our stakeholders. Our

Stakeholders form a very important aspect of our business success; we therefore ensure constant

engagement with them. Our CSR initiatives are developed to reflect our stakeholders'

perspectives.

Some of these initiatives include, Transportation Safety and Road Safety improvement. Safety is

and has remained a major focus in our business. Despite concerted private and Government

sector participation on road safety, the transportation environment still remains challenging in

Nigeria. Generally speaking, the average age of distribution trucks in Nigeria is put at 22 years;

there is also the fact that most drivers, especially truck drivers require constant training in order to

effectively handle road traffic challenges. To contribute its quota to addressing these challenges,

TOTAL embarks on various road transport safety initiatives like the Road Safety Campaign for truck

drivers and the Safety Cube Campaign for School children. The Ultra modern TOTAL Truck Drivers

Training school and Truck Inspection Center in Ibadan forms a major part of TOTAL's safety

initiatives.

One of the pillars of TOTAL's CSR is providing access to clean and sustainable energy to low income

communities. TOTAL has in this vein, offered the innovative product line of photovoltaic solar

lightening solution known as “Awango by Total Solar Lamps”. Awango is an affordable portable solar

lamp with the capacity to charge mobile phones. Our aim is to provide access to lighting for 5% off

the grid households in Nigeria.

Our commitment towards economic development is expressed through our Skills Acquisition

Program (SAP) and the Lead Dealers Scheme amongst other forms of economic empowerment

programs. The SAP has the objective of training and establishing young persons from our host

communities in various trades and vocations of their choice; whereas the Lead Dealers scheme is a

program where customer service attendants of TOTAL Nigeria Plc are groomed and developed

through the ranks to become station dealers under a retail marketing scheme of the Company. The

Company also embarks on various forms of annual donations to the less privileged in our societies.

Education remains a priority in our CSR programs. The Job Shadow is a program initiated with the

aim of exposing young secondary school students to experience practical work life with our

employees. This prepares and provides the students, clear direction and

career path as they progress in their studies. 30 students underwent this

program at its pilot, a program which has come to stay going by the

positive result recorded. Also similar to that is the Scholarship scheme

instituted for our host community in Koko. Each year, the Company

selects new set of beneficiaries to its scholarship program from this

community.

The Company continues to promote its policy of investing in health

initiatives of both the public and its employees through its various health

programs like the HIV/AIDS campaign and Malaria campaigns organized in

partnership with TOTAL E & P, as well as the Healthy living campaign.

Still in the spirit of contributing to the development of its communities, TOTAL

has added an additional house sponsorship with the SOS Villages in Nigeria,

bringing to three, the number of houses it sponsors.

TOTAL will, in its CSR initiatives, continue to carry its

stakeholders along in its programs in order to achieve best

results aimed at ensuring sustainable coexistence.


Mr. Alexis Vovk

Managing Director

10

Our responsibility is to fulfil the

expectation of our stakeholders while

constantly improving our social,

environmental, and economic

performance for sustainability and

operational success. We are on the

move to confronting new challenges

and maximizing new opportunities in

the industry within which we operate.

Our Corporate Social Responsibility Strategy

4.0


11

Our Corporate Social Responsibility (CSR) strategy is our guiding principle to

this and reflects the ability of our business to deliver on our proposition.

It also guides our behaviours and activities, helping us to maintain a

sustainable approach that will guarantee our future with continued

commitment to building shared value for our stakeholders and society at

large. Thus, our CSR strategy is based on the societal approach policy

with core focus on Citizenship; Human & Societal development as well as

Local Economic Development. We are also focused on providing access

to Better Energy and cleaner Environment. We seek to balance a broad

range of risks in our operations to consider the economic, social and

environmental risks/impacts.

Our role in being socially responsible is to help meet the needs of our

stakeholders in a responsible way while controlling our activities to

reduce the negative impacts our activities may have on the people and

the environment as a whole. We continuously dialogue with our

stakeholders to better understand their expectations. We go beyond our

pure business objectives to fostering growth in the communities in

which we operate. These help us realize our vision of working for shared

value and development.

The Societal approach policy also includes initiatives undertaken by Total

Nigeria Plc to better integrate its activities into the societal context of its

host communities notably by contributing to human, economic and

social development. We continuously aim to bring benefits to

communities by creating jobs, procuring local services and goods while

supporting business development through our social investment

programmes. This helps to create measurable and lasting value for

stakeholders. Our CSR initiatives are implemented in a climate of

respect, positive engagement, continuous dialogue and transparency

with our stakeholders.


12

Total Nigeria Plc is committed to positively

impact the people and the society within

which we operate. We are fully aware of the

impacts our operations poses on the

people and communities within which we

operate, thus we aim to bring benefits to

the people in places where we operate. We

are focused on managing any negative

impacts our activities may have on these

communities and the environment as a

whole. All these we achieve through our

various impact investment activities.

Building Positive Impact5.0


14

Environmental Protection

Our Approach

We are fully aware that our operations can

pose potential risk to the environment in

which we operate. Hence we formulate and

implement proactive policies to measure

and reduce our impression in every step of

our operation. We address the challenges

of environmental protection while

balancing economic growth and social

development by setting and living by the

principles and standards that guide our

operation in any environment we operate

while being responsible.

Keeping People and Environment Safe


15

The activity index was relatively stable between 2010 and 2014.

The increase between 2013 and 2014 was limited due to the

exclusion of the reporting perimeter of the non-operated sites

Activity Index1



IMPACT AREAS

Environmental Performance Assessment

Our commitment to environmental protection motivates us to conduct

environmental performance assessment. Reducing the environmental impacts

of what we do is a key priority. To this regard we set principles and standards

that drive the protection of the environment we operate. The level of adherence

to these principles and standards are determined by our reporting standards.

We ensure that the quality of our environmental reporting standard is

transparent with the selected indicators in conformity to the Marketing and

Services Environmental Performance Reporting Company Rule (CR-MS-

HSEQ6411). The 2014 environmental performance Reporting was based on the

indicator from the Harpe software – a Total Group Software developed by

ENABLON and dedicated to Environmental Performance Reporting.

1200000

1000000

800000

600000

400000

200000

02010 2011 2012 2013 2014

Total Past Years Throughput Production

The Total throughput in 2010 was 764,408mt with a cumulative

increase in 2011 to 961,312mt. However output dropped to

755,093mt and 631,960mt in 2012 and 2013 respectively. The

826,483mt recorded in 2014 activity was higher because fuel

subsidy issues that affected supplies previously were solved.

764,408

961,312

755,093

631,960

826,483

16

Water Consumption2

Water consumption decreased drastically due to

improvement on the efficient and effective

application of the Harpe software.

In 2010 and 2011 water reduction was to the tune

of 19.8 and 23.6 respectively. It increased to 27.5

in 2012 and then dropped again to 20.8 and 13.5 in

2013 and 2014 respectively.

Freshwater withdrawn except once throughcooling water (10^3 m3)

30

25

20

15

10

5

02010 2011 2012 2013 2014

19.8

23.6

27.5

20.8

13.5

The energy consumtion comprising of LPG,

Electricity, Heavy Fuel and others stood at 328toe

Energy Consumption3

1800.00

1600.00

1400.00

1200.00

1000.00

800.00

400.00

200.00

0.00

328

1,244 1,2801,200

1,525

LPG consumption (toe)

Heavy fuel consumption (toe)

Other energies purchased past years (toe)

Electricity (toe)

2010 2011 2012 2013 2014

Energy Purchases (toe)

in 2010. It increased in 2011 and 2012 to 1,244toe

and 1,290toe respectively. However there was a

drop in 2013 to 1,200toe and then increased again

to 1,525toe in 2014.



Waste4

In 2010 hazardous waste stood at 147 with non

hazardous waste at 1.00 while in 2011 the

hazardous waste stood was 409t with non

hazardous at 16.00t. 2012 recorded 524t

hazardous waste with 1240.50t non hazardous

waste while. In 2013 and 2014 non hazardous

waste was 188.3t and 1531.29t respectively and

there was no hazardzous waste recorded. stood

at 42.33k

Treated Waste (in tons)

2000

1800

1600

1400

1200

1000

800

600

400

200

0

45

40

35

30

25

20

15

10

5

02010 2011 2012 2013 2014

147 409 524 20 9

1.00

16.00

1240.50

1188.3

1531.29

Non-hazardous waste (t)

Hazardous waste (t)

Waste treatment cost (k€)

17



Waste Treatment Ways5

Waste Treatment Ways - 2014

0%

100%

Waste sent to landfill (t)

Waste incinerated (t)

Recycles waste (t)

Waste treated withenergy recovery (t)

Waste treated by another

process (t)

In 2014, most of wastes were sent to landfill.

Waste Treatment Ways6

1600

1400

1200

1000

800

600

400

200

0

1,104

1,474

841

1,190

1,060

VOC Emissions (t)

2010 2011 2012 2013 2014

The VOC calculation method changed in 2014 in

Harpe recording improvement. The VOC emission

was at 1,104 in 2010 and increased to 1,474 in

2011. In 2012, the VOC emission reduced

drastically to 841, and in 2013 it increased to

1,190. In 2014, it reduced to 1,060.

Fines7

3

2

2

1

1

0

70.00

60.00

50.00

40.00

30.00

20.00

10.00

0.002010 2011 2012 2013 2014

0 0

1 1

2

0.00.0 3.6

18.3

61.9

Number and Value of Fines (k€)

There were no fines paid by service stations in

2010 and 2011. While 2013 recorded the highest

number of fines, 2012 and 2014 had a total of 30

service stations paying fines respectively.

Spills8

Spill Numbers and Volumes (m3)

700

600

500

400

300

200

100

0

40

35

30

25

20

15

10

5

0

2010 2011 2012 2013 2014

102

351

135

235

81

0 0 32 0

Volume of spills which reached the natural environment (m3)

Volume of spills that reached the natural environment resulting from sabotage (m3)

Number of spills which reached the natural environment

Number of spills resulting from sabotage that reached the environment

Both number of spills and volume spilled

decreased in 2014. There were no spill resulting

from sabotage in 2014.

18

Work Place Protection


We are committed to safety and have

made it an integral part of our operations

with the aim of preventing any incidents

that may cause harm to our employees,

contractors or society at large.

Below: Total Oil workers in full safety gear in compliance with company’s policy


19

Also critical to our operation is our product

policy. We ensure that our product

development processes are in conformity

with the environmental protection policies.

We ensure that our quality assurance

processes are applied throughout the

production process.

We comply with industry's regulations and

act in accordance with international

standards wherever we operate. We assess

safety, health and environmental aspects of

our products and comply with product safety

laws, both where our products are made and

in their intended markets. Therefore safety is

crucial and we are committed to maintaining

safe working environment for our employees,

products, vendors and community in which

we operate .

To demonstrate our commitment to

maintaining a safe and healthy working

environment across boards, Total Nigeria Plc

celebrated the World Day for Safety and

Health at Work on April 28, 2014 with a

sensitization campaign themed: Speak Up

For Safety: Every One Can Report Anomalies

and Share Best Practices.

The aim of the campaign was to re-enforce

the company's safety culture by encouraging

employees to recognize, report, and close-

out anomalies as well as share best practices.

To demonstrate management's commitment

to safety, Senior Managers and some site

Managers were nominated as Safety

Ambassadors. Their mandate was to give a

presentation at the company's World Day for

Safety and Health at Work. The presentation

comprised of relevant explanations and

graphical examples used to illustrate

anomalies and best practices.

Further steps by the company to enhance

safety in the workplace and environment was

the launch of Mr. Safety initiative at the

affiliate's Total Ijora service station. The

Managing Director, Alexis Vovk official

launched the Mr. Safety Initiative. The

Initiative will be deployed nation-wide and will

fully be dedicated to handling relevant safety

matters in the service station with the aim of

enhancing safety culture.

Left: World Day for Safety

and Health at Work 2014


Safety at Our Workplace

To ensure maximum protection at the workplace, we set standards to which everyone in our

organization must comply with regardless of the work area in which they may be. Ensuring strict

adherence to our safety policies and rules by all the employees, vendors or contractors is critical to

our operations. We place emphasis on personal protection as well as product protection which is

also at the heartbeat of Total Nigeria Plc.

20

Social Performance

Our Approach

We critically assess the potential impacts of

our business activities and engagements with

communities. We continuously build trusted

relationships with the communities in which

we operate by focusing on engaging our

stakeholders and working closely with them.

We seek to understand their concerns and

work with them in the best possible ways

thereby bringing benefits to these

communities.

Adding Value to Lives


22

HEALTHY LIVING CAMPAIGN In line with the Total’s commitment to promote healthy living across the

country, we embarked on the healthy Living campaign. The 2014 Healthy

Living campaign was distinct and unique, having in attendance Total team

and their spouses. The theme for the years’ campaign was “Talk Hygiene,

Food and Wellness”. The focus was to draw participants’ attention to the

rising incidence of gastrointestinal disease and provide them health

information for prevention and management of the peptic ulcer disease.

2014 HIV/AIDS CAMPIAGN IN RIVERS AND CROSS

RIVERS STATESEvery year TOTAL companies in Nigeria pick two states to sensitize it's

indigenes on the dangers of HIV/AIDS. During such events, Total donated

2 sets of High-tech screening equipment’s and supplies to 2 hospitals in

the states. . The essence is to enable these hospitals carry out free

counseling and testing sessions for its residents. We believe such actions

would help reduce the spread of HIV in Nigeria.

WORLD MALARIA DAYOver the years Total Nigeria Plc has been involved in different projects to help eradicate malaria in Nigeria. For the year 2014, Total Nigeria Plc in collaboration with its partners organized a Malaria Control and Prevention Program in Agungi Community, Ajiran Eti-Osa Lagos State and EnuguState. The World Malaria Day Celebration 2014 featured sensitization campaigns and over 700 mosquitos’ nets were distributed at Agungi, Ajiran Eti-Osa Lagos State and Enugu State. Free testing and treatment were made available during the campaign. A training was organized to provide a platform where staff can gain more insights on how to prevent Malaria which is the major cause of low productivity and losses from down time.


Health and Wellness

We believe that the health and well-being of our employees, their families and the local

communities where we operate is very essential to the overall growth of everyone. We ensure

to put in place a culture of a healthy happy employees working in a safe environment to enhance

work performance and productivity.


23

Education

Total Nigeria Plc recognises the importance education plays in the growth

and development of the society. With a high record of school drop outs

amongst young people in Nigeria, Total Nigeria Plc embarked on an

initiative to support and promote education among our young people

particularly in the communities we operate.



As part of her commitment to encouraging

education among the young people, TOTAL

Nigeria Plc provided scholarships to less

privileged, intelligent and brilliant students in

Koko Community to meet their educational

needs.

Koko Scholarship Program

The Total Job Shadow is a CSR program

designed with an objective to expose senior

secondary school students from government

schools to the work environment and provide

the opportunity for them to learn about

various career options open to them, whilst

inspiring them to dream tall and become

positive change agents despite the numerous

challenges they face.

Total Job Shadow

24



25

Total Job Shadow Programme in Pictures


TOTAL COMPLETE CHILD CARE/MENTOR A CHILD PROGRAMME: Through the Complete Child Care and Mentor a child

programme, Total sponsors two family houses at the SOS Children's Villages Isolo Lagos and Gwagwalada Abuja. The project includes school fees

payment, feeding and clothing of 20 orphaned and abandoned children living together in these villages. Total through these initiative is committed to

touching the future of the Nigerian Child. In addition to Total's welfare programme is the Total in-house crèche facilities which provides care for very young

children of employees while they are at work.

ABUJA SOS CHRISTMAS TOUR: Total Nigeria Plc embarked on a joint end of year activity organized for staff children and the Abuja SOS village

children. The activity included a guided sightseeing tour of Abuja including the National Children's park and fun city. The experience was both memorable

and educative. The children were showered with gifts comprising of clothing, shoes and toys. Through the tour lasting relationships were built between

the staff children and the Abuja SOS village children.

DONATIONS: Total Nigeria Plc embarked on a corporate donation of 150 desks and chairs to Dr. Lucas junior secondary school Kirikiri Town, Lagos and

food Items to SOS villages in Lagos and Abuja


26

Renewable Energy

We are fully aware of the impact the global

climate change and increasing carbon

emission poses on humanity and the

environment, this helps us to identify the

need for renewable energy solutions. We

are committed to explore

renewable/alternative energy solutions in a

bid to bring respite to communities and

help the nation solve the energy challenges.

We have commenced a new Solar Home

Solutions to be implemented in pilot phases

for households throughout the federation.

Powering the future with Better Energy


27

Towards Sustainable Energy: Key Focus At

Total

To provide sustainable access to energy to as

many people as possible, the supply of

available energy resources needs to be

diversified. Renewable energies will play a

leading role alongside oil and natural gas. At

Total, we focus on solar energy and biomass.

Total Group leverages its integrated business

model to take advantage of synergies among

its various activities worldwide.

These activities are divided into three broad

business branches:

Ÿ Upstream business encompasses oil

exploration and production, together with

activities related to natural gas.

Ÿ Refining & Chemicals focuses on refining,

petrochemicals, specialty chemicals,

crude oil trading and shipping whereas;

Ÿ Marketing & Services business is focused

on supply and sale of petroleum products,

together with activities related to

renewable energy.

The group recognizes the need for dynamism

in tackling the climate change; therefore we

develop systems that enable the reduction in

our carbon dioxide emissions. Also with Total

Eco solutions, we conceive products and

services that reduce negative ecological

footprints.

Total is more than just an oil and gas

company. We are an energy company. With a

forecast of 25% increase in global energy

demand by 2030, 75% of which would be met

by fossil fuels. Demographic and economic

growth in emerging economies will be the

primary drivers of the jump in demand.

As this demand for energy soars, Total is

drawing on the synergies within our

operations, paying attention to the prevailing

needs within the communities where we

operate to offer solutions that combine

energy efficiency and environmental

stewardship. We are positioned to meet this

objective through continuous innovation,

sustainable growth, and our unflinching

commitment to promoting corporate social

responsibility and ethics.



28

In 2010, the Group ventured into 'Access

to clean energy' through Solar

rechargeable Lamps. Our mission is to

provide accessible energy solutions to

low-income populations based on

innovative, profitable and sustainable

business models. This innovative product

is a perfect fit with Total's corporate

strategy of acting responsibly to facilitate

access to energy for as many people as

possible, against a backdrop of increasing

global demand.

In this context, our primary focus is the

Base of the Pyramid (BoP), consisting of 4

billion people living on less than $10 a day

and whose access to energy generally

relies on costly unhealthy and inefficient

solutions. This is a Social Business and a

reflection of our commitment to

sustainability and impact investment. Our

core objective is to make an economic,

social and environmental impact by

offering "clean", cutting-edge energy

solutions of the highest quality in the

community we play. The aim is to deliver

the best products to low-income markets

by offering the lowest possible prices

without any compromise to quality

Quality and Safety, Accessibility,

Sustainability and Availability are the

principles that guide our offer of this

product to the market. This product range is

called AWANGO by Total .


Renewable Energy: Making It Happen

In 2011, Total became a majority shareholder of Sun Power, one of the

world's leading solar energy operators. This has brought about a major

change in scale, with a key ambition to become a new world leader in Solar

energy. Today, Total is involved in countless projects implemented with

photovoltaic technology, from rooftop home solar systems to commercial

installations and on-and-off grid power plants. A remarkable milestone is

the Installation of the first Solar powered Service Station in Lagos, Nigeria

and Africa. A second service station is also fully tested and launced in

Abuja, Nigeria.

In response to these threats to

the environment and health Total

developed the acclaimed Awango

Solar Solution. This product is in

line with our vision of innovation

and impact within communities

we operate.


The Total Solar Lamp ProductAwango Lamp by Total….A CLEAN, HEALTHY AND SAFE ENERGY

30

Imagine a world where everyone had access

to energy. Where turning on the lights or

charging cell phones were just mundane

actions. Over 50% of the Nigerian

population is off the grid and almost 60%

have no reliable access to electricity. About

60% of these populatio depend on other

sources of power which includes Candles,

local lamps, Electricity generators etc.

Besides the dangers of fire incidents that

may arise from these electricity sources,

the electricity generators are powered by

fossil fuel.

Fossil fuel combustion from electric power

generation is responsible for 65% of all

emissions of sulphur dioxide. Electricity

generation is the fourth highest combined

source of Nox, carbon monoxide, and

particulate matter. These emissions

including carbon dioxide are the major

contributors to climate change and

environmental pollution. They also pose



health challenges, which may lead to cancer

and health diseases.

In response to these threats to the

environment and health Total developed the

acclaimed Awango Solar Solution. This

product is in line with our vision of

innovation and impact within communities

we operate. The lamps are distributed through our

affiliate network of over 500 service stations

spread across Nigeria and the additional

"last mile" network designed with the intent

to reach and sell the lamps to low income

populations and customers (end users).

The product has helped to alleviate the

pressure on individuals and businesses

arising from the lack of clean energy supply

to Nigerians. This is in alignment to our

strategic intent of protecting people and the

environment, and the vision for providing

better energy

31


Onigbagbo Solar Station

32

Total launched Onigbagbo solar-powered

service station in Lagos, Nigeria on June 12,

2014. Built in line with our Committed to

Better Energy ambition, it is the first of its

kind in West Africa. The construction of this

service station is part of efforts aimed at

providing energy solutions that are efficient

and environmentally friendly. It represents

our commitment to environmental

sustainability, innovation and premium

customer service.

Making energy better by fostering a

sustainable environment

Onigbagbo solar service station is an integral

part of efforts to reinforce our network

identity with a resolutely contemporary

image; installations that are more energy-

efficient and outlets that blend harmoniously

into the environment. The solar-powered

photovoltaic (PV) panels on its forecourt roof

convert the sun's rays into electricity. This

electricity is used to supply renewable energy

to power the entire service station.Its eco-friendly design, transparent canopy,

earthy and neutral colour tones and green

area creates a warm and welcoming

environment for our esteemed customers. It

also features zero emissions of harmful

greenhouse gases, zero noise pollution, and a

renewable energy source. Therefore, whether

customers fuel, service or wash their cars or

simply get cold drinks at its Café Bonjour

shop, they are partnering with us to build a

more sustainable environment.

Making life better in developing societiesIt clearly depicts our dedication to continuous

improvement, an identity that sets us apart in

the global energy industry. Reflecting our

determination to contribute to local

development and establish long-term roots,

we plan to roll out other solar powered service

stations in the nearest future. These would

help us improve accessibility to better energy

in communities where they are needed the

most. Our ambition is not borne out of purely

economic reasons but out of our passion to

make sustainable and positive impact on the

lives of people in developing societies.

Cost of Power Supply not subject to the Inflation of AGO Price

Solar panel Capacity

Inverter System

Battery (Provided by AS)

Estimated Average Solar Energy Generation per year

2Estimated Reduction in Co Emission per year

Description Value

No Diesel’s Inflation Impact

77.8 Kwp

102KW

288KWh

94,702 Kwh

125 Tons


Launch of the First Solar Station In Nigeria

and West Africa


33

Economic Developomentand Youth CapacityBuilding

6.0

Our Approach

Total Nigeria Plc is committed to building local

economies and increasing youth capacity

developments in the various communities

where we operate. At Total we understand

the role of the youths in community

development and nation building.


34

Total Nigeria Plc on May 2014 presented starter packs to the 15 best graduating youths of its Skills Acquisition Programme (SAP) ) in Kaduna State from

the Makera and Kakuri District and Koko in Delta state in continued commitment to work with both communities.


Total Skills Acquisition Programme (SAP)

The Total Skills Acquisition Programme (SAP) is an initiative designed to train under-privileged

youths in our host communities in Nigeria. Trainings are available in broad areas such as welding

& fabrication, furniture making, fashion & designing, computer skills, construction, Fish and crop

farming etc. The project aims to make young people more employable in occupations directly

related to various sectors. It includes pre-vocational and vocational technical training thus

making young people economically independent.

This strategy positions Total Nigeria as a partner of choice that helps improve lives and develop

local economies and youth capacities.

STARTER PACK PRESENTATION TO KOKO AND KADUNA BENEFICIARIES

Total Nigeria Plc in partnership with Wennovation hub brought together young Nigerian technology profession to harness their innovative and

technological expertise in providing solutions to defined problem. The event provided a platform for the discovery of young indigenous technology

experts especially in the area of application developments to help provide solutions to Total's identified problems. At the end of the event, the winning

teams got rewards from Total.

TOTAL WENNOVATION PROJECT: TOTAL NIGERIA PLC ORGANISES ITS FIRST HACKTHON

IN PARTNERSHIP WITH WENNOVATION HUB

Enhancing Productivity

35

Lead Dealers Scheme

The lead dealers' scheme formally known as Young Dealers Scheme is a credible scheme that

was designed at the instance of the first founders of the company in 1961. The scheme has

become visible and operational in the country. Owing to the need to adapt our business model

to Total Station of Today which has become a “one-stop service station” in the height of the

ever changing and evolving environment resulted in the change of name from Young Dealers

Scheme to Lead Dealers Scheme.

The lead dealer's scheme provides a platform where customer attendants of Total Nigeria Plc

are groomed and developed through the various ranks to becoming dealers managing their own

assigned stations. The scheme became a symbol of hope to many financially disadvantaged

Nigerians. The scheme has helped the company to consistently grow and maintain leadership

position in the market place. We are very elated to have almost all our stations operated by

staff that have grown through the scheme with better understanding of our culture.

No Official

Procedures

No Probation Period

No Territorial

Mobility

Territorial Pool of

YD after

Bi-annual Exam

Territorial Pool of

DS after

Bi-annual Exam

No Official Process

cover Customer

Attendant only

Implementation of

Pool of Mister Service

(from all activities:

shopbays, VMS.

HSEQ Records and

Top Service Score to

be included as

Criteria

Building of specific

Training Programme

forLead Dealers Pool

For confirmed FD or

6 months Probation

if DS promote

Territorial Mobility

Promotion rules set

to prepare LDs

to become

Entrepreneurs

No Qualification

Clearly DefinesQualification

Clearly DefinesCUSTOMER ATTENDANT

MISTER SERVICE

DRIVEWAY SUPERVISOR

FLY DEALER

(FD)

LEAD

DEALER

PROMOTED

DEALER

ENTREPRENEUR

(new DANGOTEs)

YOUNG DEALER LEAD DEALER


Enhancing Productivity

36

Citizenship and Dialogue7.0

Our Approach

We care about the local communities

everywhere we operate thereby making

stakeholder engagement fundamental to

our approach for sustainability. It helps us

to understand the concerns and needs of

the communities and find better ways by

which these needs can be met. Periodically

we conduct meetings with our host

communities to create a platform where

concerns from the community are raised

and addressed. This strengthens our

relationship with host communities and

allow for smooth operations.


38

Stakeholder Relationship Management

Stakeholder Relationship Management is a critical part of our CSR strategy. We maintain a well-

defined relationship with our stakeholders. Our Social Performance relies heavily on engaging

openly with our workforce, vendors and communities as a whole.


Fostering Unity and Peace

ENGAGING WITH WORKFORCE: We ensure that our workforce imbibe our culture of operational excellence in our management processes

so as to drive continual improvement towards world-class performance. We develop plans to close every gap between current performance and set objectives which is discovered through assessment. To enhance workforce capabilities, we continuously develop the skills and experiences of our employees in various ways such as trainings and workshops both internally and externally. We also ensure that our employees set high expectation for themselves through active leadership.

ENGAGING WITH VENDORS: We are fully committed to maintaining a strong relationship with our vendors who support our operations. All

our vendors are required to conform to our Vendor’s principles which are based on Total’s general principles covering integrity, health, safety and environmental management. We use our vendor qualification system to increase unbiased engagements with suppliers. The vendor qualification systems assess suppliers and identify any

39


Fostering Unity and Peace

ENGAGING WITH COMMUNITIES: Community engagement is very fundamental to our approach. These engagements enables us to find

and deliver better solutions to the communities’ thereby building people’s trust for responsible operations. This community engagements also help to identify areas where we can channel benefits to the communities to aid local economic developments. To strengthen our community relations, we provide platforms where community concerns are captured and resolved to prevent them from escalating.

40

Design + Production: Brandzone Consulting LLC

Tel: +2348033442925

www.brandzonellc.com [email protected]

Total Nigeria Plc

Total House , 4 Churchgate Street, Victoria Island

P. O. Box 2143, Marina

Lagos, Nigeria

Tel: +234 (01) 4619182-9

Fax: +234 (01) 4610544

Website: www.total.com.ng

E-mail: [email protected]

www.total.com.ng

www.twitter.com/totalnigeria

www.facebook.com/totalnigeriaff

Energy drives progress where it is readily available. Two of the biggest challenges in building a responsible energy future are ensuring access for all and using energy wisely.

This is the environment in which we conduct our business. With operations in more than 130 countries, we are a leading international oil and gas company. We produce, refine and market oil and manufacture petrochemicals. We are also a world-class natural gas operator and rank second in solar energy with SunPower. Demonstrating their commitment to better energy, our 100,000 employees help supply our customers around the world with safer, cleaner, more efficient and more innovative products that are accessible to as many people as possible. We work alongside our stakeholders to ensure that our operations consistently deliver economic, social and environmental benefits.

Date post:	22-Jul-2016
Category:	Documents
Upload:	total-nigeria-plc
View:	225 times
Download:	1 times

TOTAL NIGERIA PLC CSR REPORT 2014

Documents