TOTAL

QUALITY

MANAGEMEN

TPresented By:

ASHUTOSH KUMAR

Sr. ProgrammerNIC

• DEFINITION OF TQM

• NEED FOR TQM

• PILLARS OF TQM

• TQM PRINCIPLES

• QUALITY IMPROVEMENT TOOLS

• ECONOMIC JUSTIFICATION OF TQM

• ADVANTAGES OF TQM

• WHEN WE SHOULD GO FOR TQM

• REFERENCES

CONTENTS

DEFINITION

TOTAL– MADE UP OF WHOLEQUALITY– DEGREE OF EXCELLENCE APRODUCT OR SERVICESPROVIDESMANAGEMENT– ACT, ART OR MANNER OFHANDLING, CONTROLLING,DIRECTING ETC.

NEED FOR TQM

TQM IS NEEDED FOR

• DEVELOPMENT OF THE BEST WORLD CLASS ORGANISATION.

• REDUCE COST CONTINUOUSLY.

• IMPROVE QUALITY CONTINUOUSLY.

• TO DEVELOPMENT OF PROBLEM SOLVING SKILLS.

• TO BUILD A HAPPY BRIGHT PLACE.

WHEN WE SHOULD GO FORTQM

WE SHOULD GO FOR TQM•THERE IS INTENSE COMPETITION•DEMANDING CUSTOMERS•FALLING PRICES OF SHARES•CRISIS

PRODUCT

PROCESS

SYSTEM

PEOPLE

LEADERSHIP

PILLARS OF TQM

• CUSTOMER FOCUSED ORGANISATION

• LEADERSHIP

• INVOLVEMENT OF PEOPLE

• PROCESS APPROACH

• SYSTEMS APPROACH TO MANAGEMENT

• CONTINUOUS IMPROVEMENT

• FACTUAL APPROACH TO DECISION MAKING

TQM PRINCIPLES

STATISTICAL TOOLS

• HISTOGRAM

• PARETO CHART

• SCATTER DIAGRAM

• CONTROL CHART

NEW TOOLS

• AFFINITY DIAGRAM

• RELATION DIAGRAM

• PROCESS DECISION PROGRAMME CHART

QUALITY IMPROVEMENT TOOLS

HISTOGRAM

0

10

20

30

40

50

60

70

80

90

100

What are the issues involved in missing shipping dates?

People

Insufficient training

Teams not used

Inexperienced supervisors

Facilities

Overcrowded deck

No place for returns

Not enoughFork trucks

System

Computer crashes

Engineering changes

NEW TOOLAFFINITY DIAGRAM

Upgradesystem

Remove old system

Install new system

Train Employee

NEW TOOLTREE DIAGRAM

PROFIT

COST

PROFIT

COST

IMPERFECT ORGANISATION

TQM COMPANY

ECONOMIC JUSTIFICATION OF TQM

ISO: 9000 and TQM

ISO :9000 quality system acts as a wedge to hold quality improvement

Provides a building block for moving towards TQM

ISO quality system can be considered as an essential feature of TQM

Helps in laying the foundation for effective utilisation of TQM principles.

STEPS IN IMPLEMENTATION OF T.Q.M IN SMALL SCALE AND THERMAL INDUSTRIES

PLAN►Policies and objectives►Methods to achieve objective

DO►Education and training ►Implementation of change

ACT►Prevent undesired effects►Measures for improvement

CHECK►Observe results►Analyse results

REQUIREMENTS FOR SUCCEESSFUL IMPLEMENTATION OF TQM• The objectives and policies of the firm must

reflect its commitment to the quality as a philosophy of customer satisfaction .

• The TQM philosophy must be effectively communicated to each and every employees and departments so that it is clearly understood through out the organization.

• The TQM programme should be properly designed to meet the requirements of customer.

• The participation of all the employees should be encouraged so that innovative ideas are put forward by the employees . TQM should not be imposed upon employees. The management should make TQM an employees programme through proper education of workers .

Contd..

TQM must involve product design and improvement ,adoption of new technology , system and procedures .

TQM should be considered as a continuous programme as the requirement of customers keep on changing.TQM should also attempt to integrate the operation of various departments .

TQM must involves customer feedback and employee feedback mechanism to create customer-oriented quality culture

workers and managers should be given the necessary training for the effective implementation of TQM .

STEPS TO BE TAKEN BY MANAGEMENT FOR IMPLEMENTATION OF TQMSatisfying workers emotional and intellectual needs

Installing motivation system

Integration and co-ordination of activities of various departments

Team effort

Maintaining a sound quality system

ADVANTAGES OF TQM

• IMPROVED COMPETITIVENESS

• BETTER PROFITABILITY

• INCREASES SALES AND MARKET SHARES

• REDUCTION IN REJECTIONS, SCRAP

• SUCCESSFUL NEW PRODUCT LAUNCH

• IMPROVED PRODUCTIVITY

• IMPROVED QUALITY

• EMPLOYEES JOB SATISFACTION

• REDUCTION IN INVENTORIES

• IMPROVED SYSTEM

• STANDARDIZATION OF WORK ROUTINES.