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TOTAL QUALITY

MANAGEMENT

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TOTAL QUALITY MANAGEMENT

MEANING

v It is the management philosophy to set standards to

measure quality, process, product, supply chain, vendors

so as to delight your customer.

v

Is an enhancement to the traditional way of doing

business.

v It is a proven technique to guarantee survival in world.

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DIAGRAM

TOTAL QUALITYMANAGEMENT

COMPLETE VARIOUS DEFINITIONS ART OF MANAGING,

GIVING DIRECTION,

GETTING THINGS DONE.

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ORIGIN

v Total quality management owes its origin to two americans:

w.Edwards deming & j.M.Juran who launched it first in

Japan, which was on the process of rebuilding its economy

devastated by world war- 2nd.

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EVOLUTION OF TQM

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INTRODUCTION

v Total quality management is for the most part common

sense.

v Analyzing the three words, we have : Total - made up of

whole, Quality Degree of excellence a product or service

provides, Management - Act, art or manner of handling,

controlling, directing etc.

v Is an application of quantitative methods and human

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v It integrates fundamental management techniques, existing

improvements efforts and technical tools under a disciplined

approach.

v The purpose of TQM is to provide a quality product and/or

service to customers, which will in turn increase

productivity.

v With a higher quality product and lower price, competitive

position in the market place will be enhanced.

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OBSTACLES

v Lack of management commitment.

v Inability to change.

v Improper planning.

v Lack of training.

v Improper organization.

v Ineffectiveness measurement technique.

v Lack of resources and data.

v Inadequate attention to internal and external customer.

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v Inadequate use of employee empowerment and

motivation.

v Lack of will for continuous improvement.

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principles

v Quality is primarily responsibility of top management. But

it is every employee concern.

v The system should be customer focus.

v The production process and work method design to help in

achieving conformance.

v Do it right for the first time.

v Continuous quality check. Striving for continuous

improvement.

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ADVANTAGES

v Helps to face competition

v Reduction in Customer complaints

v Highly Motivated Personnel

v Expansion and Diversification

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DISADVANTAGES

v Conservative Attitude of Indian Management

v Master and Servant Relationship

v Attitudes of Indian Society

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