Company Profile

Innovation | | | Passion Performance Success

1st place in Romania

among ERP providers, in 2010-2014

according to the last five

Pierre Audoin Consultants (PAC)

market researches

About usTotalSoft is one the most important providers of business software in Central

and Eastern Europe, and the leading ERP producer in Romania, with a

constant presence in Top 5 largest software companies nationwide.

Established in 1994, TotalSoft is a mature and highly experienced company in

designing, developing and implementing software solutions for medium and

large companies. Currently, TotalSoft has a team more than 400 specialists, a

portfolio of over 1,500 customers, and projects in 36 countries on 4 continents.

TotalSoft is the home market leader, outranking global ERP providers

Epicor Software

Senior Software

SoftwareProducts

RelatedServices

PAC 2014

XAPT Solutions

2 4 6 8 10 12 14 16

TotalSoft

Kapsch

Microsoft

TransarT

EBS Romania

RomSoft

Novensys

Oracle

SAP

SIVECO

Wizrom

S&T

IBM

Romsys

CRIsoft

IBC

0

CSB

TotalSoft’s products, services and focus on technology and The solutions provided by TotalSoft comply with the highest

innovation provide customers from all over the world with the quality standards, the company being certified with ISO 9001,

necessary support in streamlining their operations, aligning ISO 14001, ISO 18001, ISO 27001.

business processes to industry standards, adapting to With the strategic intent to become the most powerful economic environment changes and maximizing profits. The regional provider of enterprise software, eBusiness solutions company has an undisputed expertise in nine verticals, with a and customized software development, TotalSoft is on a special focus on financial services, healthcare, construction, strong international expansion path.retail and distribution.

1,5001,500customerscustomers

26.526.5Mil. Euro(revenue)Mil. Euro(revenue)

3636 countriescountries

4.84.8Mil. Euro(EBIDTA)Mil. Euro(EBIDTA)

400400employeesemployees

projects inprojects in

Market position

Charisma Leasing Management is one of the most popular leasing solutions at

European level, ranked by KPMG in the worldwide Top 10 most powerful leasing

software solutions.

With a growing portfolio of international clients in 36 countries, TotalSoft already works

with multinational leasing groups, such as Raiffeisen Leasing, BNP Paribas and

Deutsche Leasing, some of which have already selected, as group solution, and work

with Charisma Leasing Management in several countries.

One of the world's top 10 providers

of software solutions for the leasing

industry, according to KPMG

Owns the most popular human

capital management solution in its

home market, with over 600

companies in its customer portfolio,

including some of the largest

employers on the local market and

over 70 multinational groups.

TotalSoft is the HCM market leader in Romania

solutions such as payroll and personnel administration, outsourcing, time &

attendance, employee portals and more. TotalSoft manages, through Charisma HCM,

over 10% of Romania's active workforce and calculates 40% of the approximately

130,000 outsourced wages.

Striving to offer the best solutions for HR needs, we have partnered with Lumesse, the

leader in Talent Management & eLearning solutions, and Tableau Software, the premier

business intelligence vendor who focuses on self-service analytics.

, with a strong footprint in core HR

Involved in developing software solutions for the medical field since 1994, TotalSoft is

the preferred software supplier of the largest private healthcare providers in Romania.

The solutions developed for this market fully meet the requirements of medical units in

terms of specific activities, financial and statistical reporting.

TotalSoft solutions are implemented in private medical facilities in five countries; in

Romania the solution is used by the 3 largest private clinics chains, top 10 drug

distributors and top 5 drug retailers.

Charisma Medical Software covers 12 million annual requests for laboratory tests and

over 3 million patients.

Leading medical software provider in

Eastern Europe and the market

leader in Romania.

The only Gold Certified Partner for

Microsoft Dynamics CRM in the

home market.

TotalSoft is Microsoft partner since 1997, and today it holds the highest competency

level - Gold Certification - in CRM solutions, BI, Data Platform, Application

Development, Application Integration, SharePoint and Document Management.

Owns over 90% share of the project

management solutions home

market.

The project management concept was brought to Romania since 1994 by TotalSoft,

through Primavera, the most powerful project management solution worldwide.

TotalSoft and all its subsidiaries hold the Oracle Platinum Partner status, while in

Romania, the company has obtained for the third consecutive year the First Level

support status, which is awarded only to a selected number of partners.

One of the major software exporters

in Romania.

Thanks to creativity and initiative, TotalSoft is one of the most active software exporters

in Romania, who evolved from outsourcing projects to complex services and

implementations of outstanding solutions in 36 countries, including US, United

Kingdom, Netherlands, Germany, France, Austria or Switzerland. The company

provides full IT services, ranging from technical and business consultancy, system

architecture design, development, implementation, maintenance and technical

support.

4 5

The ERP market leader in Romania,

according to the last three

consecutive Pierre Audoin

Consultants surveys.

The creator of Charisma, the most powerful Romanian ERP solution, provides the

market with one of the 5 strongest entreprise vertical softwares' in Europe. The

system’s flexibility and scalability allow the solution to adapt to companies of any size

at a low cost of ownership.The methodology used by TotalSoft has been validated in

over 1,000 projects. Implemented in 29 countries, the solution supports the activity of

over 70 multinational groups.

TotalSoft main Lines of Business

CharismaBusiness Suite Industries served:

§Financial Services

§Healthcare

§Services

§Manufacturing

§Distribution

§Retail

§Construction & Engineering

§Utilities

TotalSoftProject Management

Industries served

§

§Utilities

§Energy

§Manufacturing

§Construction & Engineering

§Real Estate

§Shipyards

§Public Administration

§Defense & Security

:

Oil & Gas

TotalSoftServices Industries served

§

§Telecom

§Public Administration

§Services

§Healthcare

§Pharmaceuticals

§Utilities

:

Financial Services

CharismaERP

CharismaHuman CapitalManagement

CharismaMedicalSoftware

Charisma CRM powered by Dynamics

CharismaBusiness

Applications

ProjectManagement

Solutions

ProjectManagement

Services

ProjectManagement

Trainings

WebDevelopment

MobileSolutions

The attention to global technological trends and the continuous focus on extending our

enterprise solutions and services are underlying TotalSoft’s strategic partnerships strategy.

Our technology partner ecosystem includes companies like Microsoft, Oracle, IBM, Tableau

Software and Lumesse.

TotalSoft Products

Charisma Business Suiteincludes the following

business solutions:

ERP

Charisma ERP is an integrated

information system for companies

resource management, designed to

optimize and streamline internal

business processes in financial

services, medical, utilities, services,

manufacturing, agriculture, retail and

distribution, and public

administration fields.

“The collaboration between Deutsche Leasing and TotalSoft started in 2008 as a

result of a complex process of assessment of the available information solutions,

on both internal and external markets. Charisma ERP's scalability, flexibility and

adaptability to the specific requirements of local markets, as well as the

successful implementation in Romania (2008), determined us to adopt the same

platform in our subsidiaries in Bulgaria (2009) and Austria (2010). The complex

experience acquired after 3 years of close cooperation, confirmed by 3

implementations successfully completed, makes us confident with respect to

the evolution of the partnership with TotalSoft.”

Deutsche Leasing International, Germany

Georg Hansjürgens, Area Manager SEE

Medical Software

Charisma Medical Software is

designed to streamline all

processes, operational activities and

financial flows specific to hospitals,

clinics, pharmacies and medical

laboratories.

“Medicover and TotalSoft have a long history of cooperation. This began in 1994

when TotalSoft developed an IT solution for Medicover Romania. We invited

TotalSoft to participate in a tender together with many other providers in Central

and Eastern Europe. The colaboration between TotalSoft and Medicover went

very well and in 2003 the new corporate information system was successfully

implemented in Poland. “

Medicover, Poland

Anthony Cameron, IT Manager

Our Clients speak for us

Analyzer

Charisma Analyzer is an

analytical processing solution for

performance indicators, which

allows getting detailed reports and

dashboards in a graphically intuitive

manner, based on any performance

indicators required to support

strategic decisions.

advanced "Charisma provides three major advantages: accurate and real-time information,

intuitive way to get the desired information and fast business decision making

process."

Agroalim Distribution, a Smithfield Foods company

Flori Ţuţueanu, IT Manager

6 7

Cost Control

The solution is designed to optimize

the procurement flows, from budget

structuring, expense requests

management, supplier relationship

management and development, up

to tracking contracts with suppliers

and conclude them under the best

conditions.

"The Cost Control application from TotalSoft Hellas enables us to control the

accuracy of our budget’s execution at any moment, from any perspective – per

department, per service or per time period."

Euroclinic Group, Greece

Stefanos Papadimitriou, Chief Financial Officer

Collection

The customer debt collection

solution manages repossession and

legal processes, as well as all the

remarketing activities, such as

reselling, renting and refinancing.

"Besides TotalSoft’s vast expertise on the Romanian and international IT market,

the company also considered the undisputed advantage brought by TotalSoft’s

status as Partner of Microsoft Business Solutions. There was no other solution

that could cover entirely our needs and requirements."

Kronos Recovery Management, Bulgaria

Borislav Hristov, Chief Executive Officer

HCM

Charisma HCM is the most powerful

human resource management

solution, which covers critical areas

of payroll and personnel

administration, and strategic areas

of investment in human capital

development.

”Our cooperation with TotalSoft dates back to 2005 when we started the

implementation of Charisma HCM solution with aim to redesign the Payroll

processes and organizational responsibilities according to PMI norms. In the last

five years we have worked successfully with Total Soft in order to fully adapt

Charisma to our needs. Today, Charisma serves as the single touch point for all

the information that we use on a daily basis within the company to complete

payroll related activities. Charisma is a very flexible and reliable tool, easy to use,

with appropriate segregation of duties in Payroll data entry and proper Payroll

data confidentiality & security level, providing to the Payroll department the

necessary power and agility to meet their business needs.”

Philip Morris d.o.o. Belgrade, Serbia

Aleksandra Stojkovic, IS Department, PM Serbia

H O S P I TA L & M E D I C A L C E N T E R SEUROCLINIC

mBusiness Suite

Includes applications accessible from mobile devices (iOS, Android, Windows 8) such as the business intelligence solution

Charisma Analyzer or the performance indicators reporting solution Charisma Cell Monitor.

eBusiness Suite

The solution provides on-line applications such eOrders, eShop, eMarketing, ePayment Approval, eExpense Report and Self

Service (eCare).

Document Management

Charisma Document Management is

developed based on the latest

technologies from Microsoft. The

solution offers simplicity and

automation in managing any type of

document, regardless of its content

or format.

"By using Charisma Document Management, we managed to eliminate the

redundant activity of copying documents. Now, we have a modern solution that

can solve promptly and effectively all employees’ requests, while our HR staff

can focus on management activities."

Carrefour, Romania

Florentina Gogolan, HR Administrative Manager

Charisma CRM powered by Dynamics

In 2005, TotalSoft became a

Microsoft Gold Certified Partner and

a major implementation services

provider for Microsoft’s CRM and

SharePoint solutions. In Romania,

20% of the companies included in

“Top 300” are currently using

software solutions developed by

TotalSoft on Microsoft technologies.

"The main benefit that Henkel’s "Technologies Adhesives” Division obtained by

implementing the hosted Microsoft Dynamics CRM solution is high flexibility at

very small costs."

Henkel Adhesive Technologies

Mircea Vlăştean, Business Controller

, Romania

Office Automation

Charisma Office Automation is dedicated to service providers; it simplifies the projects tracking, streamlines the resources

involved in their execution and maximizes revenues associated with contracts signed.

8 9

TotalSoft Services

TotalSoft Services is the Software Development Division of TotalSoft, which delivers on-demand software, web solutions and mobile

applications, according to client and industry standards.

TotalSoft Services has successfully delivered 300+ offshore projects in 25 countries, such as the UK, Netherlands, Sweden,

Germany, Austria, Switzerland, France, Belgium and the US.

We are knowledgeable in eProcurement, eOrders, Voice Recognition, Billing, Balanced Scorecard, Identity Management, Security

solutions and Workforce Mobility Applications.

"What’s keeping ICAP ahead of competition

are the innovative ideas on their line of

business, and TotalSoft has been a reliable

partner, with cutting edge technological skills

to make the initiatives become reality.

TotalSoft has responded and developed

these ideas for ICAP with great

understanding and adding their own know-

how."

ICAP Group, Greece

Dr. Stephen Panayiotou, Director IT

International Applications

TotalSoft Project Management

”We chose TotalSoft as Primavera solution

provider for the construction of the largest

refinery in the Middle East - SATORP

Refinery. The partnership with TotalSoft

covered both the necessary number of users

in our subsidiaries around the world, and the

needed 24/24 support. Given that our

worldwide subsidiaries operate on different

time zones, the technical support provided

by TotalSoft was a prerequisite in choosing

the company as our partner.”

Saudi Aramco Total Refining and

Petrochemical Company, Saudi Arabia.

Daniel Florescu, Planning Engineer

With a skilled team of specialists knowledgeable in all major

technologies and platforms, including .Net, ASP, Java and Oracle to

name a few, TotalSoft Services also has a long history of delivering

solutions on Desktop, Web and Mobile platforms.

Technical Skills:

n[databases] MS SQL Server, Oracle, My SQL, Informix, DB2

n[operating systems] MS Windows 7/2008 Server, Linux, MacOS

n[embedded OS] iOS, Android, Windows Phone

n[development tools] Visual Studio, Team Foundation, Eclipse,

Oracle JDeveloper

n[technologies] Microsoft .Net & Java

n[programming languages] Added experience in C/C++, Java,

Android, C#, .Net, VB.Net

n[application servers] IIS, Oracle Weblogic, JBoss, IBM Websphere

n[reporting & BI tools] MS Reporting Services, Crystal Reports,

Oracle OBIEE

n[versioning] Team Foundation Server, Source Versioning.

TotalSoft is the undisputed home market leader in project management

solutions:

n90% of the companies using these solutions have implemented

Primavera with our support and consultancy;

n8 of the first 10 companies in the Energy industry deploy their

projects with solutions and services supplied by TotalSoft;

n8 shipyards, accounting for 82% of the industry, have implemented

Project Management solutions through our company;

n6,000 specialists were trained in Project Management by TotalSoft.

TotalSoft has a portfolio of over 800 local and foreign project

management customers, participates in various international projects in

Austria, Hungary, Greece, Bulgaria, and is involved in one of the largest

project in the Kingdom of Saudi Arabia, the construction of the SATORP

Refinery.

The division is specialized not only in implementing the Oracle

Primavera suite, but also in delivering a wide range of project

management solutions and services: consultancy, procedures &

methodologies, implementation, integration, insourcing, technical

support and training.

TotalSoft services

Infrastructure, maintenance

and technical support

The services offered by our team of specialists cover a wide

range, namely:

nHardware and software maintenance

nHardware infrastructure projection and implementation

nFull communication services

nProjection and execution of access control – video

surveillance systems

nInformation security services.

Software

development

TotalSoft Services delivers outsourcing services ranging from

research & development, web platform development,

custom mobile solutions, up to integration, development

and maintenance of client's existing applications. We

undertake obsolete solutions and re-engineer them

according to the new technological trends. The solutions we

deliver are modular, scalable, projected for sustaining the

future developments of the client’s business.

End-to-end Project Lifecycle support

We have a strong team able to provide not only software

development, but also business and technical consulting,

project management and testing, to support the entire

project.

nBusiness Consulting

nTechnical Consulting

nProject Management

nSoftware Development

nSoftware Testing

nTraining and Documentation

nHardware and Software Installation and Implementation

nRoll-out, Production Monitoring

nUser Support.

The projects are deployed according to our proprietary

methodology developed in 17 years of IT projects

implementations. We are using RUP / Agile (Scrum, Xtreme

Programming) and we also have competencies in PMI

standard methodologies (PM Professional) and Primavera.

Project management

services

Consultancy

Our specialists are trained in project management and have

extensive experience in the field. Their professionalism is

certified by their acceptance as members of the most

prestigious international authority in the field, namely the

Project Management Institute.

Implementation

We help the client gain full value from their investment

through an implementation process that takes into

consideration their business goals and operational

processes.

Technical support

We are focused on minimizing disruption of the client's

business critical systems by getting their systems up and

running 24/7, to the greatest extent possible.

Insourcing

TotalSoft is equipped to provide professionals who are

experts in their chosen fields to support the professional

staffing requirements of clients who have resource

limitations.

Integration

When implementing a project management solution it is

important to integrate it with the existing systems to ensure

a unique database and prevent data loss or errors due to

manual transfers.

Procedures & methodologies

The methodology we deliver relies both on internal policies,

guidelines, communication rules and decision making

processes, as well as on our extensive know-how in all

business lines and industries.

Training

Our portfolio includes a wide range of project management

related courses and workshops; our trainers use a dynamic

learning system through real case studies and team

exercises.

10 11

TotalSoft vertical expertise

Due to our previous successes in various business

verticals, a large number of projects recommend

TotalSoft as a trusted and experienced IT provider.

Among them:

3 out of top 10 industry leaders are using our solutions

nFinancial services:

nMedical:

nOil & Gas:

nServices:

nConstructions:

nDistribution:

nManufacturing:

nTelecom:

nShipyards & engineering:

nFMGC & Retail:

nPublic Administration:

BMW, BNP Paribas, Raiffeisen

Leasing International, Deutsche Leasing International,

Alpha Bank, Volvo Leasing, BRD Société Générale,

Mercedes Leasing, GE Money;

Medicover, MedLife, Oncology Hospital,

Euroclinic Hospital, GlaxoSmithKline, A&D Pharma,

Hermes, LaborMed, Biofarm, Centrofarm, Isitek,

Medissimo, Eli Lilly, European Eye;

SATORP, OMV, Rompetrol, Petrotel-Lukoil,

Armax Gas, RomGaz, TransGaz;

JW Bucharest Marriott Grand Hotel, Hotel

Radisson Blu Hotel, Athene Palace Hilton, Accenture,

Bosh Communication Center, Ericsson, DHL International,

ISTA;

Bog’Art, ICCO Group, Bechtel, Straco,

Sedesa, HILL International Overseas, Caparol, Ozer, Lena

Eurometal Construct, Ţiriac Imobiliare, Astaldi, FCC

Construccion, Tehnologica Radion;

Henkel, DawBenta, Dohler, L’Oreal, British

American Tobacco, Berlin Chemie, Mediplus, Agroalim-

Smithfield Group, Fildas;

Petrotel Lukoil, Dacia-Renault, Philip

Morris, General Electric, Electroputere, Caroli, Arctic;

Nokia, Orange, Alcatel, Romtelecom, Cosmote,

UPC;

Damen Shipyards, ISPE,

Icepronav, EnergoNuclear, Ludan Engineering, Washington

Group, STX OSV;

Carrefour, Mega Image, Auchan,

Massimo Dutti, Germanos, Sensiblu, Genco, Arsis Trading;

Ministry of National Defense,

Ministry of Interior, Ministry of Development, Ministry of

Finance, Special Telecommunications Service, Romanian

Chamber of Commerce, National School of Clerks, Public

Works and Housing, ICT Qatar.

Poland Poland

Romania Romania

Bulgaria Bulgaria

Greece Greece

Czech RepCzech Rep

HungaryHungary

Albania Albania

Austria Austria

UnitedKingdom UnitedKingdom

Germany Germany

Russia Russia

Ukraine Ukraine

Moldova Moldova

Serbia Serbia

Slovakia

BelgiumBelgium

FranceFrance

ItalyItaly

SwedenSweden

SpainSpain

EstoniaEstonia

USAUSA

PortugalPortugal

LuxembourgLuxembourg

IrelandIreland

NetherlandsNetherlands

CyprusCyprus

IsraelIsrael

Senegal

Brazil

Niger

CanadaCanada

ChinaChina

Qatar Qatar

Saudi ArabiaUAE

© T

ota

lSoft 2

01

5

TotalSoft Headquarters: România, Global City Business Park 10 Bucharest - Nord Street

thBuilding O2, 8 Floor,

P: +4021 335 17 09

W: totalsoft.ro, charisma.ro, totalsoftservices.com

E: office@totalsoft.ro

Voluntari, llfov

TotalSoft Subsidiary: Austria

ImplementationsSubsidiariesTotalSoft Headquarters