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The #1 Workforce Management Software Learn more on total-view.com
Business decisionsbased on facts
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Service to calling customers
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Compare Skills
Sarah Jones Richard Brown
Bachelor’s degree in Sales
Master’s degree in Sales
5+ years in Sales
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A suite designed to strenghten competitiveness
Availability
How can we improve the service to calling customers?
Time
Human ResourcesWho does what, where, when and how can they be reached?
Telephony & Switchboard
What is the company’s time spent on?
Which skills do we have and which do we need?
Employee
Real-time registration.Real-time facts
AvailabilityPart of the Totalview Workforce Management SuiteLearn more on total-view.com
Staff availability.All in one place
Stated AvailabilityCalendar AvailabilityLocation AvailabilityLocal Phone AvailabilityMobile Phone AvailabilityChat & Video Availability
User’s Skills & Division Contact Information
Staff member’s availability based on
Totalview’s PC Client
Intelligent search and filtering
Totalview’s PC Client
Change availabilityfrom everywhere
*Supports RFID & Proximity Access Cards
Features thatfascinate
Lync Availability stateDouble click to start a conversation
Watch – Popup Reminder when person is available on the phone or changes availability
Send SMS to person or groupCustomer Phone BookHandsfree calls from your PCClick to call from any application
In short
Know who does what, where and when and how can they be reached
Save time finding colleagues. Staff availability in one place
No unnecessary interruptions
Communication comes together. Several communication platforms gathered in one place
TelephonyPart of the Totalview Workforce Management SuiteLearn more on total-view.com
Switchboard
Call Statistics
Call statistics
Customer Service
Internal Service
Resources
Load
Answered &Unanswered
Wait
In short
Personal customer experience. Know whom the calling customer last spoke to
Reduce customer wait. The reception sees if an employee is busy. (What, where and when)
Improve the service. Transfer calling customers to employees with the right knowledge and skills
Better customer experience. See customer wait time, identify call load peaks and (un)answered calls
No interrupting phone calls. The reception sees if an employee is busy
Optimize phone resources. See customer wait time, identify call load peaks and (un)answered calls
Save money with remote calling and by keeping an eye on outgoing calls
TimePart of the Totalview Workforce Management SuiteLearn more on total-view.com
Time registrations
Better management of staff activities(Flex time, time-off, vacation, sick days...)
Time management of projects, cases and jobs(Projects, cases and dimensions...)
Better managementof staff activities
Time registrationClock in/out
Time registrationClock in/out
Time Approval & Correction
Time changes & approval
Time changes & approval
Reports Time registration Time Approval & Correction
Staff overview
Employee overview
Time management.Projects, cases and jobs
Advanced time registration Changes &Approval
Salary, case - og finance systems
Project, cases & jobsStaff activity
Better overview ofcosts and expenses
8:00 12:00 17:00
In InLunch
Time
State
Details Project 1 Project 3Project 2
Agreement
OT 2Balance Normal time Normal time OT 1
Salary
PensionHoliday payInsurance
Unemp. payMaternity
202,46 506,16 krónur 170,83632,70 krónur
26,32 65,80 krónur 22,2082,251 krónur
24,30 60,64 krónur 20,4975,92 krónur
3,00 7,59 krónur 2,137,91 krónur
2,53 6,33 krónur 2,569,49 krónur
1,25 3,113 krónur 1,053,9 krónur
716,25 kr. 329,31 kr. 922,05 kr.
Salary System
Reports and statistics
51%
6%4%
39%
Project 1 Project 2 Project 3 Verkætlan 4
Time spent on projects
10288
140 137
40
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89
28
18
2
126
18
140
24
4
10
167
15
198
14
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AndrewArnoldson
JamesWarren
JessicaEdwards
JohnBroflofski
JohnJackson
LarsJohnson
MiriamJackson
PoulHarrison
RayJackson
SarahJones
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Hour
s
Project 1 Project 2 Project 3 Project 4
Divison of working hours
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Time spent on projects
In short
Know what your company’s time was spent on
Faster invoicing and salary handling
More exact management of costs and expenses
Better planning and estimations of projects
Human ResourcesPart of the Totalview Workforce Management SuiteLearn more on total-view.com
Staff information.All in one place
Basic and contact informationSkills and educationsCourses, certificates and trainingSalary agreementsEmployment history Job and positionNext of kinHanded items
Documents and notesInformation from/to Totalview’s products and other solutions
Staff information
Employee Profile
Staff profiles that always are up-to-date
Employee Profile (Web)
Overview over daily activities. Get important reminders
Daily Activities
A visualized overview of your organization
Organisation Diagram
Human Resources in numbers and figures
HR Statistics
Compare skills
Compare Skills
Strategic planning of human resources and skills
Strategic planning
Staff conversations
Staff conversations
In short
Workforce Development. Strategic planning of human resources and skills
See who is best fit for the job. Compare skills
No more out-dated qualifications. Get important reminders
Save time with less effort. All relevant staff information in one place
Identify shortcomings. Human Resources in numbers and figures
Easy to deploy andmaintain
Client friendly.Simple and efficient setup
Single server installationNo installation on client PCWorks on Citrix / Terminal ServerRuns on standard Microsoft softwareActive Directory integrationMulti-language supportFull scalability
Software Assurance.Always up-to-date
Windows 8Windows Server 2012SQL Server 2012Exchange 2013Exchange OnlineLotus NotesUnify HiPath v9Unify OpenScape Office 3.50Unify OpenScape Business3CX v12Broadworks r17
Businesses rely on Totalview every day
What customers are saying
Totalview provides us with the informationand statistics that we need
Jákup Andreas Jacobsen, Factory SupervisorFaroe Marine Products
“ “
Totalview is one of the cornerstones in our daily management
Bjarni Wilhelm, Head of DepartmentMinstry of Education, Reseach and Culture
“ “
We can follow our HR strategy and thereby accomplish goals
Petur Petersen, DirectorThe Prime Minister's Office in the Faroe Islands
“ “
In cities and countriesaround the world
Businesses in all sectors trust Totalview
Staff Member
Availability
Time
Human Resources
Telephony & Switchboard How can we improve the service to calling customers?
Who does what, where, when and how can they be reached?
What is the company’s time spent on?
Which skills do we have and which do we need?
Try Totalview for free on total-view.com
Totalview in short:Business decisions based on facts
