© Logicearth Learning Services, 2014 @logicearth

Modernising workplace learningDeveloping a strategy to better support workplace learning in the 21st Century

Fiona Quigley, Director of Learning Innovation, Logicearth Learning Services

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About me

@logicearth

1. Background in IT and teaching

2. Worked in organisational learning and development since early

2000s

3. Delivered training, created content, video production

4. Passionate about helping people and organisations to grow and

develop

5. Worked in a variety of industries – public and private sector

About us

@logicearth

www.logicearth.com

Housekeeping

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• Use the panel at the right side of your screen• Watch out for messages from Mark in Chat• If you have a question, click Mark’s name• If all else fails – call +44 28 90328311

Google doc – use this as our communication tool, collect your responses

Talk structure

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Who’s in the room?

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1. I work in HR

2. I work in Training

3. I work in L&D

4. Other

Poll

Why bother - Client stories

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Why bother?

Impact of recession

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Why bother?

1. Pay freezes or cuts2. Curbs on overtime3. Short-time working4. Redundancies (voluntary and compulsory)5. More rigorous work regimes

Do more with less! Work smarter not harder…

Which parts of the business are helping the CEO to develop the people strategy?

Some data

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Why bother?

Technology as a driver

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Why bother?

Chat activity

What has happened for this generation?

Which of these is new in last 10 years?

Example - YouTube

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Why bother?

Buzz words – recognise?

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I have heard of:1. Gamification2. HTML53. Learning scenarios4. MOOCs5. Performance support6. TinCan7. m-learning8. BYOD9. Simulations10.Big data

Poll

Why bother?

Buzz words – understand?

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I can explain the purpose of:1. Gamification2. HTML53. Learning scenarios4. MOOCs5. Performance support6. TinCan7. m-learning8. BYOD9. Simulations10.Big data

Poll

Why bother?

Post-industrial era

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Why bother?

Imposter syndrome

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Why bother?

Can L&D deliver?

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Why bother?

A few casualties

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Why bother?

KodakRIM (Blackberry)IBMOthers?

What is it?

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Learning AND performance

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What is it?

Source:Conrad Gottfredson, Bob Mosher

Learning is a process

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What is it?

Industrial era training

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e.g. Everyone needs to complete an ergonomics course

1. Find the best supplier

2. Send everyone on the course (classroom/eLearning)

3. Were the scones/room/toilets nice/images/interactions?

4. Did you like the trainer/content (evaluation)?

5. Rinse-repeat (manual handling, health and safety etc)

6. (No opportunity to use or apply the learning for weeks!)

What is it?

Don’t forget about forgetting

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What is it?

The modern version

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1. What might need to be learned from new?

2. When might more learning be needed?

3. Where might staff have to apply their learning?

4. What might change?

5. Where could problems occur?

We have some staff complaining of back pain:

Business/staff need

Assess Try out

Impact?

What is it?

= Don’t always need classroom

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If you wanted to help staff to sit at their desks better without pain, how could you do this?

Type your ideas in the chat area

Chat activity

What is it?

= Don’t always need a classroom

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Demo

What is it?

Barriers

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From our customers

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Barriers

What are your barriers?

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Modernising workplace learning

If you wanted to have better learning experiences to meet businesses needs, what is currently stopping you?

Type your comments in the chat area

Chat activity

Barriers

Perception of L&D

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Barriers

Source:Donald TaylorChairman of LPI, UK

The Training Ghetto

The L&D Health Check Survey

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Barriers

Modern L&D toolkit

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Learning models

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Modern L&D toolkit

Two most common:

5 moments of learning need70: 20: 10

Facilitated by and supported by technology

70: 20: 10

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Modern L&D toolkit

We send people on courses, but that is not where the majority of people learn most in the workplace.

Where is it?

70: 20: 10

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Modern L&D toolkit

10: Formal learning

20: From peers/manager/coaching

70: On the job/in the workflow/experience

Just in case

Just in time

We send people on courses, but that is not where the majority of people learn most in the workplace

Where is it?

Where do you start?

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Modern L&D toolkit

Case study: CocaCola Enterprises

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Business need:Going through modernisation programmeNew company procurement systemAll staff need trained, across UK and EuropeMultiple languagesCorrect completed expenses, on time

Traditional deliveryNetwork of trainers across EuropeLogistics!Travel etcClassroom onlyPaper-based manuals££££Costs

What could we do better?

Modern L&D toolkit

Case study: CocaCola Enterprises

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Modern L&D toolkit

Delivery & Support methods

Multiple languagesInstructional videos

Technology

LMSIntranet

Modern learning solutionFind out what is core learningHow do I???Youtube style instructional videosEasy to updateTwo languages – English and FrenchLMS, IntranetCampaign/Communications planBig worry!

Results?

Case study: CocaCola Enterprises

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Modern L&D toolkit

ResultsApproximately 40% reduction in initial project costsCorrectly completed expensesEasier than they thoughtWanted more – new procurement systemProject completed in weeks not months!Staff loved the convenience

Case study: CocaCola Enterprises

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Modern L&D toolkit

Demo

Case study: Datacash eCommerce Payments

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Business need:Going through modernisation programmeNew eCommerce Payment SystemLimited world-wide network of expert trainersCustomers waiting on training and supportCostly to rollout on-going updates

Traditional delivery

Logistics!Classroom onlyPowerpoint presentations££££Costs

Modern L&D toolkit

What could we do better?

Case study: Datacash eCommerce Payments

@logicearth

Modern learning solution

Find out what is core learningCustomer pain pointsHow do I???Multi-device contentExplainer videos

Modern L&D toolkit

Results

Delivery & Support methods

Modern eLearning content Stories Scenarios Explainer videos Video demos

Technology

LMS – why?Multi-device content – why?

Case study: Datacash eCommerce Payments

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Modern L&D toolkit

ResultsReduction in training costs (travel etc)Better use of limited expert staffHelp with succession planning (experts sharing knowledge)Happier, more engaged customers

New business model - train your customers

Case study: Datacash eCommerce Payments

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Modern L&D toolkit

DemoDemo

Practical steps for you

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Where do you start?

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Let’s take a nice easy example – Leadership training!

Practical steps for you

Or… easier to remember!

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1. Be proactive

2. Love a challenge

3. Think staff engagement

4. Modernise, modernise, modernise

5. Get help!

Practical steps for you

Getting help

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Anything can be outsourcedLots of players, we know the beste.g. Translation has always been a worry for some of our clients

Practical steps for you

Lots of people are already doing this:• Look at Linkedin• Look at Twitter• Look at Google+

Lots of online L&D communities facing the same challenges as youLogicearth:

New Irish L&D group in Linkedin Running a session on using Twitter for L&D professionals Check out our blog – www.Logicearth.com/blog

Practical steps for you

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Thanks for listening!Happy to take further questionsfiona.quigley@Logicearth.com

Twitter: @fionaquigs @logicearth