40
rev ere s e e r e f l e c t a c t Learn scientific thinking by practicing the Improvement Kata & Coaching Kata 10/26/22 1
| Date post: | 30-Oct-2014 |
| Category: |
Business |
| Upload: | joakim-hillberg |
| View: | 739 times |
| Download: | 1 times |
revere s e e r e f l e c t a c t
Learn scientific thinkingby practicing the
Learn scientific thinkingby practicing the
Improvement Kata& Coaching Kata
Improvement Kata& Coaching Kata
Apr 8, 2023
1
revere s e e r e f l e c t a c t
A presentation byA presentation by
Joakim Hillbergand
Pia Anhede
Joakim Hillbergand
Pia Anhede
Apr 8, 2023
2
May 2014Revere AB
Göteborg, Sweden
May 2014Revere AB
Göteborg, Sweden
revere s e e r e f l e c t a c t
Organizations DisappearOrganizations Disappear
Life expectancy is about 12-15 years and decreasing …
RIP
A lot of good ideas but bad
habits and little improvement
Apr 8, 2023
3
revere s e e r e f l e c t a c t
Leaders want a magic pill or simple formula for success … but there is none !
Leaders want a magic pill or simple formula for success … but there is none !
Apr 8, 2023
4
revere s e e r e f l e c t a c t
So what should we do?So what should we do?
IMPROVE
CONTINUE
Apr 8, 2023
5
revere s e e r e f l e c t a c t
Some core principles for improvingSome core principles for improving
100 brains are more than 1, i.e.not enough with leaders improving
Everyone has two jobs; do and improve– Furthest out in organization, closest to the
customer, is where value added is created and knowledge of what is delivered
– Leaderships deploys direction and train. Can not delegate improvement work.
Crucial skills is ability to handle problems and challenges. Demands a change in behavior!
Apr 8, 2023
6
revere s e e r e f l e c t a c t
Why Lean?Why Lean?
• Different from other management theories• ”Practice-based”, i.e. based on what works
with Toyota as reference. Lean is developedfrom learning not from design and theory.
• Other methods are theory based, not rooted in actual work.
• This also means that Lean is about doing!
• Fundamental thinking in Lean is improving scientifically (PDCA thinking)
Apr 8, 2023
7
revere s e e r e f l e c t a c t
Create flow
Customer perspective
Daily pulse
Plan, measurements, standards
Visual control
System for continuous improvement
Execute and improve(focus on deviations)
We do all of this in order to move towards our strategic direction. There is no reason to do lean just for the sake of it!
Challenge and improve
What is Lean ?What is Lean ?
Apr 8, 2023
8
revere s e e r e f l e c t a c t
8 Apr 2023
9
So Lean sounds great but there are challenges in making it happen
So Lean sounds great but there are challenges in making it happen
Results15%
Years1 3 5 7 9
A
B
CD
Low Hanging Fruit Region
85%
Case A – Continued success
Case B – Flat lined trend
Case C – Slight decline
Case D, E, F – Major decline
Case G – Never got off the ground
EF
G
Source: Shingo Prize Institute & Art Smalley
According to Shingo Prize Institute data, only about 15% of the organizations implementing Lean continue to develop, improve and deliver measureable results.
In other words, 85% of the organizations flatten out and fall back.
revere s e e r e f l e c t a c t
Apr 8, 2023
10
You cannot just copy those who are successful at it ?(e.g. Toyota)
… or just use methods and tools?
A common mistake in Lean is just to use ready made solutions, tools, methods.Three relevant questions:1. Who invented the methods ?2. What problem was solved ?3. Do we have the same problem ?But the big question is how can we change the organizational behavior??
A challenge is to create a culture of continuous improvement & scientific thinking
A challenge is to create a culture of continuous improvement & scientific thinking
http://bizarrocomic.blogspot.se/2008/04/comedy-buddies.html
revere s e e r e f l e c t a c t
Purpose of KataPurpose of Kata
How to practice, both practically and systematically, in making challenging, strategically-relevant improvements.
To train leaders in how to lead and coach challenge-driven improvements.
This can change an organization’s behavior and culture to one of continuous improvement and scientific thinking.
Apr 8, 2023
11
revere s e e r e f l e c t a c t
How good are youat improving ?
How good are youat improving ?
In groups of 4 Watch the video of the assembly process.
Each person watch one of the 4 operators. Video will roll 5 minutes Record: What would you improve? Present what you suggest on flipchart
Apr 8, 2023
12
revere s e e r e f l e c t a c t
What’s the problem with improving via random suggestions & eliminating waste?
What’s the problem with improving via random suggestions & eliminating waste?
Graphic from a post on Linkedin
Apr 8, 2023
13
revere s e e r e f l e c t a c t
If you ask people what they think we should improve, you will get as many answers as
individuals!
If you ask people what they think we should improve, you will get as many answers as
individuals!
Lots of problems, wastes and improvement opportunities
This is important
Hmm, interesting
We did this at my prior job …
Apr 8, 2023
14
revere s e e r e f l e c t a c t
If we do not have a clear direction, we will fool ourselves that things get better just as
long we get things done!
If we do not have a clear direction, we will fool ourselves that things get better just as
long we get things done!
1. We want to have a clear and strategically-relevant direction for our improvements.
Cat: Where are you going?Alice: Which way should I go?Cat: That depends on where you are going.Alice: I don’t know.Cat: Then it doesn’t matter which way you go.
Will lead to change, but not what we need and we will waste the little time we have for improvement on the wrong stuff!
Apr 8, 2023
15
revere s e e r e f l e c t a c t
OK, but a good visionalone is not enough
OK, but a good visionalone is not enough
1961 visionBut there are many ways to send a man to the moon!! 1962 Lunar Orbit Rendezvous was chosen (big debate and not first choice) 1966 Apollo 1 first unmanned 1968 Apollo 7 first manned 1969 may Apollo 10 training 15 km from surface 1969 July Apollo 11 Touchdown! That's one small step for (a) man, one giant
leap for mankind
Target condition Challenge Vision
2. A direction which is understandable
Apr 8, 2023
16
revere s e e r e f l e c t a c t
Why is it important to know where we are ?Why is it important to know where we are ?
If we do not have a common starting point we will not know or have the same obstacles ahead of us.
Builds motivation to change. Gets feedback that we actually have changed. Important to base it on actual facts and reality and not what we think!
3. Where are we
If you ask different persons about their current condition you will be surprised of their different views.
Joakim thinks
Anna thinks
Pia thinks
Apr 8, 2023
17
revere s e e r e f l e c t a c t
Good. Can we get going now? (action plan) We know where we are and where we are going!
Good. Can we get going now? (action plan) We know where we are and where we are going!
Typical Action Plan
Well, not quite...Well, not quite...
Apr 8, 2023
18
revere s e e r e f l e c t a c t
The Dice Exercise- Question 1 -
The Dice Exercise- Question 1 -
I will roll a dice 3 times The sum will be between 3 and 18
Before I roll, write down what will be the sum of the three rolls.
Exercise by Mike Rother
Apr 8, 2023
19
revere s e e r e f l e c t a c t
If you wrote the wrong sum
How do you feel ?
If you wrote the wrong sum
How do you feel ?
Apr 8, 2023
20
revere s e e r e f l e c t a c t
Not so bad,it’s just chance
Not so bad,it’s just chance
Apr 8, 2023
21
revere s e e r e f l e c t a c t
- Question 2 -- Question 2 -
2, 4, 6, 8, 10, 12, ?
What will be the next number in this series ?
Apr 8, 2023
22
revere s e e r e f l e c t a c t
Question 2Question 2
2, 4, 6, 8, 10, 12, 2
Those who wrote the wrong number ...How do you feel this time?
Apr 8, 2023
23
revere s e e r e f l e c t a c t
Hey!Hey!
Apr 8, 2023
24
revere s e e r e f l e c t a c t
How are thesetwo scenarios different?
How are thesetwo scenarios different?
Apr 8, 2023
25
revere s e e r e f l e c t a c t
What’s different between the scenarios?What’s different between the scenarios?
How simple or hard it is to spot the knowledge threshold! In round 1 with the dice it was simple to see that we didn’t know the result. In round 2 it was harder to see the knowledge threshold. We thought we knew
the answer, so we just went past the threshold and answered !!
But in both situations the knowledge threshold was the same. We had no more facts beyond what we knew.
What would have been a good answer in both scenarios? Why don’t we say that?
Currentknowledge threshold
2, 4, 6, 8, 10, 12,
Known territory
Apr 8, 2023
26
revere s e e r e f l e c t a c t
But when we don’t see it we’d rather carry on with action plans, voting, pick-charts … instead of testing, learning and adapting.
The trouble ain't what people don't know, it's what they know that ain't so (Josh Billings)
There is always a knowledge thresholdThere is always a knowledge threshold
Effect
Cost
/effo
rt
Action plan PICK-chart Voting
Actions plans decide in advance how we should get there … even though we don’t know.
Apr 8, 2023
27
revere s e e r e f l e c t a c t
And thinking you know how to get there in advance is just waste!
And thinking you know how to get there in advance is just waste!
Apr 8, 2023
28
revere s e e r e f l e c t a c t
The knowledge threshold is where we start guessing.You have to admit it to be able to see it (I don’t know).We can go further by experimenting in small steps.We do not know what the result will be.
This is where our learning starts!
You can’t just implement, because situations change!
4. We need a dynamic wayof getting there
Apr 8, 2023
29
revere s e e r e f l e c t a c t
That’s exactly what the improvement Kata is
1. A clear and relevant direction for our improvements.
2. A direction which is understandable
3. Where are we4. We need a dynamic way
of getting there
SummarySummary
1 2 3 4Understand the
directionGrasp current
conditionEstablish next
target conditionExperiment towards target
condition
CC
TC
Targetcondition
Apr 8, 2023
30
revere s e e r e f l e c t a c t
Great, lets go !!Great, lets go !!
We know where we are going We know where we are We know how to navigate and
adapt on the way there
1 2 3 4Understand the
directionGrasp current
conditionEstablish next
target conditionExperiment towards target
condition
CC
TC
Targetcondition
But wait, there’s a problem…
Apr 8, 2023
31
revere s e e r e f l e c t a c t
What’s neededin order to change?
A simple example
What’s neededin order to change?
A simple example
Sign your name 5 times normally Start when I say go When you are finished raise your hand
Apr 8, 2023
32
revere s e e r e f l e c t a c t
Let’s try just a small changeLet’s try just a small change
That was easy, now let’s do a very small change!
Change hand to non-dominant Write it 5 times again Start when we say go Raise your hand when you are finished
Apr 8, 2023
33
revere s e e r e f l e c t a c t
How did it feel?How did it feel?
Different Difficult Weird Uncomfortable
WHY??
You were outside your comfort zone with your non-dominant hand
You have a well established mental habit of using your dominant hand
It is so trained it is automatic, comfortable and normal
You need very little mental energy to do it
Apr 8, 2023
34
revere s e e r e f l e c t a c t
How humans learn skills & change:Findings from brain research
How humans learn skills & change:Findings from brain research
On NextPage
Apr 8, 2023
35
revere s e e r e f l e c t a c t
So we have a dilemmaSo we have a dilemmaWe want to create a systematic habit where we daily improve in an unknown territory in order to achieve our challenges, i.e. apply the Improvement Kata! But our brain follows our regular tracks (fast on solution, action
plans, just do, 5 who…), it prefers current neural pathways where less energy is needed.
We want to create new habits where we are comfortable working with the Improvement Kata, i.e. we have to create new neural pathways.
Every time you do something, you are more likely to do it again.
- Alvaro Pascual-Leone
Unknown learning territory
Next target
condition
Current condition
We need to create a habit of using the Improvement Kata here
Apr 8, 2023
36
revere s e e r e f l e c t a c t
A solution is deliberate practice !A solution is deliberate practice ! By consciously practicing the practice routines of the Improvement Kata we can
create new habits.
When you have learned to drive a car you stop thinking about the routines of shifting gears, braking … instead you focus on what is happening on the road. But if we try driving a British left-hand we’re almost back on square one!!
So Kata are practice routines for a way of thinking and acting. It is possible to learn and use. It will increase your capability and in the end be a comfortable habit!!
By practicing kata you can change and improve your company culture
“We are all much more likely to act our way into a new way of thinking, than to think our way into a new way of acting.” (Richard Pascale, 1990)
Apr 8, 2023
37
revere s e e r e f l e c t a c t
Correct practicecreates the right habit but …
Correct practicecreates the right habit but …
The person who practices (Learner) the Improvement Kata routines can accidentally just practice their old habits.
A Coach is needed who corrects and supports to ensure that the Learner continues to practice the right routine in the right way.
The Coaching Kata is a routine for teaching the Improvement Kata pattern
The Coaching Kata gives the Leader a standardized way of developing peoples capabilities to work with challenge driven improvements.
When combined, the Improvement Kata and Coaching Kata become a way to manage!
Apr 8, 2023
38
revere s e e r e f l e c t a c t
Daily coaching cycles
Improvement Kata
The Improvement Kata pattern is learnedthrough coaching in actual work
Coach Learner
Understand the direction
Grasp Current Condition
Establish next Target Condition
Experiment towards Target Condition
CC
TC
Targetcondition
Toyota Kata
Apr 8, 2023
39
revere s e e r e f l e c t a c t
Improvement Kata
Coaching Kata
Toyota Kata
Understand direction
Grasp Current
Condition
Establish next Target Condition
Experiment towards Target Condition
Deploy Daily coaching cycles
CC
TC
Targetcondition
LEARNER
COACH
Instruct / coach
Learner’sboard
The video on the next page gives you an example of a “Coaching Cycle” in Swedish
Our best wishes for your practiceOur best wishes for your practice
Apr 8, 2023
40
