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TQA CONCEPTS & CORE VALUES

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What TQA?

Are the foundation of the National Quality Program Define performance excellence Are globally recognized

Can be used by diverse types of organizations

Source : NIST

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What Are the Criteria?

• A set of expectations or requirements• A structured approach to performance

improvement• A framework for a systems view of performance

management

Source : NIST

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Criteria Purposes

• To help improve organizational performance practices, capabilities, and results

• To facilitate communication and sharing of best practices

• To serve as a tool for understanding (& reflecting) and managing performance

Source : NIST

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Basic Goals of the Criteria

Source : NIST

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Criteria Background

• Created in a consensus-building process with the community

• Reviewed and modified regularly

• Validated

Source : NIST

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Criteria Evolution

Continuously improved to best stimulate competitive success to emphasize and improve linkages to focus on key areas of performance to increase ease of use and broaden the user base to emphasize the importance of data, information, and

knowledge management to emphasize good governance to emphasize business sustainability to emphasize innovation Source : NIST

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Criteria—Key Characteristics

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Criteria—Key Characteristics

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Criteria—Key Characteristics

• Place a primary focus on teaching and learning• Students are the key customers of education organizations,

but there may be multiple stakeholders (e.g., parents, employers, other schools, and communities)

• While the Education Criteria stress a focus on student learning for all education organizations, individual organizational missions, roles, and programs will vary for different types of org.

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Criteria—Key Characteristics

The concept of excellence includes 3 components:

(1) a well-conceived and well-executed assessment strategy; (2) year-to-year improvement in key measures and indicators of performance, especially student learning; (3) demonstrated leadership in performance and performance improvement relative to comparable organizations and to appropriate benchmarks.

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Criteria—Key Characteristics

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Criteria—Key Characteristics

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Criteria—Key Characteristics

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Baldrige / TQA?

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Baldrige / TQA Framework

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Core Values & ConceptsCore Values & Concepts

• Visionary Leadership

• Learning-Centered Education

• Organizational and Personal Learning

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Core Values & ConceptsCore Values & Concepts

• Valuing Faculty, Staff, and Partners

• Agility

• Focus on the Future

• Managing for Innovation

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Core Values & ConceptsCore Values & Concepts

• Management by Fact

• Social Responsibility

• Focus on Results and Creating Value

• Systems Perspective

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Q & AQ & A