TOTAL QUALITY MANAGEMENT
TOTAL QUALITY MANAGEMENTM SUNDARAMT Q MDEFINITION Ratio of performance to expectations.
DEMING: It is predictable degree of uniformity at low cost and suited to market
T Q MJURAN
FITNESS FOR USET Q MPHILIP CROSBY
CONFORMANCE TO REQUIREMENTST Q MDIMENSIONS OF QUALITY
PERFORMANCEFEATURESCONFORMANCERELIABILITYDURABILITYT Q MDIMENSIONS OF QUALITY
SERVICERESPONSEAESTHETICSPERCEPTIONSREPUTATIONT Q MSERVICE
Warranty & GuaranteeResponse timeAccessibility
T Q MQUALITY POLICY
VISION STATEMENTPEOPLE WORKING TOGETHER AS A GLOBAL ENTERPRISE FOR AEROSPACE LEADERSHIP.( VISION OF BOEING)T Q MQUALITY
Establishing quality goals.Identify customer needs.Develop product features.Improve process parametersT Q MQUALITY PLANNINGSETTING ROADMAP FOR FUTURE GOALS OF THE ORGANISATION.
DIRECTIONS ON QUALITY OBJECTIVES
INVOLVEMENT OF ALL MEMBERST Q MFUNCTIONS OF QUALITY CONTROLS
Fixing of quality standardsEvaluation of measurement of qualityComparing measured with standards.Find and measure deviations.Initiate corrective actionT Q MSTATISTICAL QUALITY CONTROL(SQC)
SAMPLING TECNIQUESSTUDY OF PROCESS VARIATIONSPROCESS CAPABILITY INDEXIMPROVE PROCESS PARAMETERST Q MINSPECTION STAGES
INCOMINGFIRST OFFFLOOR INSPECTIONPATROLEND OF LINEFINAL PRE-DELIVERYT Q MINSPECTION METHODS
VARIABLES
ATTRIBUEST Q MACCEPTANCE SAMPLING
LOT SIZESAMPLE SIZEDEFECTS PERMISSIBLESINGLE SAMPLINGDOUBLE/MULTI SAMPLINGIS IT RIGHT A METHODT Q MFACTORS FOR VARIATIONS
INACCURACY OF PROCESS/EQUIPMENTINACCURACY OF QC INSTRUMENTOPERATOR ERRORDEFECTS IN RMWEATHER CHANGEST Q MOCCURANCE OF VARIATIONS
WITHIN A PIECE
PIECE TO PIECE
TIME TO TIMET Q MSPC CONTROL CHARTS
CONTROL CHARTSX .MONITOR MEAN VALUESR VARIABILITY RANGE
PROCESS CAPABILITY MEASUREMENT
T Q MSIX BASIC CONCEPTS OF TQM
COMMITTED & INVOLVED MANAGEMENTFOCUS ON INTERNAL & ULTIMATE CUSTOMERINVOLVEMENT OF ALL EMPLOYEESENGAGEMENT OF SUPPLIERSESTABLISHMENT OF PERFORMANCE MEASURESCONTINOUS IMPROVEMENT.KAIZEN
T Q MKAIZEN
KAIZEN MEANS CONTINOUS IMPROVEMENT
TQM IS MANY SMALL IMPROVEMENTSSMALL GROUP ACTIVITY INITIATES IMP.SGA FOLLOWS NO POSITION/LABLESKAIZEN IS INVOLVEMENT & EMPOWERMENTT Q MBENEFITS OF T Q M
SATISFIED CUSTOMERSROBUST PROCESSES-LOW OPENS, COSTINCREASE IN PRODUCTIVITYQUALITY IMPROVEMENT IS WORKERS PRIDESTREAMLINED MFG. SYSTEM