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We open barriers..we change the world

Bulletin BoardHow not to get a computer virus?

By Michael Benis

Some computer viruses are really virulent and tricky, like My Doom

worm, Anna Kournikova and I Love You, just to mention some.

To avoid them, there are some rules you must follow:

1. Never open an attachment from anyone you don’t know.

2. Even if you know the sender, don’t open any attachment until you confirm he or she actually sent it.

3. Use the security tools of Microsoft Word, by clicking on the Tools menu and selecting Macro Security button. Then press High.

4. The simplest solution is to buy a good antivirus program. The easiest and more powerful antivirus packages are:

Norton Antivirus and McAfee virus scan..

PC CUSTOMER SUPPORT

After buying a PC, it has to be said that costumer service

levels are lower than those related to other products

It’s partially due to the difficulty of accurately diagnosing the problem, particularly if the user doesn’t have a good

knowledge of PC. Bearing this in mind, you must be aware that sooner or

later your PC is going to develop a fault and you, as a translator usually pressed by deadlines, must make sure you can carry on

working.

These are some advises you can follow to manage things calmly and

effectively:

PC CUSTOMER SUPPORT

• Always back up your work and contacts

• Have a back up computer• Profit from the firewalls that come

with broadband routers: more effective and reliable

…in case of failure

Where to buy:• good reputation, but not good

advice provided.

• good quality of components.

• bad after sales service with component failures.

• difficult to reach customer service (telephone).

• translators requirements end up costing much more than their minimum specifications sold for good prices.

• started offering better value for money than in the past

Where to buy:

EVESHAM (www.evesham.com): • good all-around reputation

• not satisfactory product knowledge of their sales staff

• good after sales service• excellent Sony laptops after sales

service• bad after sales service with

component failures• difficult to reach customer service

(telephone)

Where to buy:

MESH (www.meshcomputers.com):

• consistently excellent pre sales advice• good value for money• good configurations and robust case,

esay to mantain• no need to buy speakers, mouse,

sound card if not needed• pleasant and well prepared

technicians with good follow up on messages left to operators

• bad after sales service with component failures

• difficult to reach customer service (telephone)

To avoid problems with components, which are the most

sensitive parts of a PC:

Avoid dust and fluff by:don’t placing your PC case on the

floorclean your PC case often, outside and

insidehoovering the office regularly is basic

(vacuum cleaner needs to have good dust filtrator)

Information taken from:

Bulletin Board (you post, we answer)Michael BenisITI bulletin March-April 2004