TRAINER- AS CHANGETRAINER- AS CHANGE

AGENT AGENT

Presented by:Presented by:Harshika RathoreHarshika RathoreReetu JakharReetu JakharJyoti SoniJyoti SoniDivya SharmaDivya SharmaM.B.A.III SEM (SOMG)M.B.A.III SEM (SOMG)

POINTS TO BE CATERED:POINTS TO BE CATERED:

Introduction to the case.Introduction to the case.

Some facts related to case.Some facts related to case.

Various training and development programs Various training and development programs provided by AVON.provided by AVON.

Analysis of AVON strategies followedAnalysis of AVON strategies followed

INTRODUCTIONINTRODUCTION

TO THE TO THE

CASECASE

SOME FACTS RELATED TO THE SOME FACTS RELATED TO THE CASECASE

AVON is a U.K. based company., has 250million AVON is a U.K. based company., has 250million ponds turnover.ponds turnover.

It has 2500 sales managers throughout the U.K. , It has 2500 sales managers throughout the U.K. , has main offices in Corby and Northampton.has main offices in Corby and Northampton.

AVON operates several businesses like Avon's AVON operates several businesses like Avon's European manufacturing facilities , UK European manufacturing facilities , UK marketing,European Regional Marketing,gobal marketing,European Regional Marketing,gobal ITS. ITS.

CONT…CONT…

The customer service centre at Corby has a call The customer service centre at Corby has a call centre as well as warehousing, shipping and centre as well as warehousing, shipping and distribution distribution

So there is a wide variety of careers , specialist So there is a wide variety of careers , specialist skills and professions to consider.skills and professions to consider.

BRONWEN CURTIS –vice president HR.BRONWEN CURTIS –vice president HR.

VISION of the company is to “GET PEOPLE’S VISION of the company is to “GET PEOPLE’S GROWTH” along with the high sales and profits.GROWTH” along with the high sales and profits.

Various training provided by AVONVarious training provided by AVON

Cascading business goals to an appraisal Cascading business goals to an appraisal process.process.

Manager as the coach :–managers were trained to Manager as the coach :–managers were trained to understand and develop the complete needs of understand and develop the complete needs of their staff.their staff.

Opened two Learning Resource Centers (LRC). Opened two Learning Resource Centers (LRC).

The LRCs were open doors for employees who The LRCs were open doors for employees who wished to take up any kind of learning initiative.wished to take up any kind of learning initiative.

Cont…Cont…

Provided opportunities for employees to change Provided opportunities for employees to change careers ( for e.g.. from finance to sales)careers ( for e.g.. from finance to sales)

Avon always believed in continuous learning and Avon always believed in continuous learning and development creates opportunities to increase development creates opportunities to increase manager's skills.manager's skills.

Always focused on employee’s personal learning Always focused on employee’s personal learning needs …..that makes the AVON life long learning needs …..that makes the AVON life long learning plan different.plan different.

Cont…Cont…

The AVON approach was to create an The AVON approach was to create an environment where everyone can aspire to environment where everyone can aspire to be “the best they can be”be “the best they can be”

AVON therefore meet the employee need’s AVON therefore meet the employee need’s in the form of job satisfaction and company’s in the form of job satisfaction and company’s need for maximum contribution from each need for maximum contribution from each individual.individual.

Cont…Cont…

AVON staffed trained and enthusiastic AVON staffed trained and enthusiastic personal development advisors for the personal development advisors for the employees.employees.

Conducted skills workshops called “Maths is Conducted skills workshops called “Maths is Magical”.Magical”.

Avon always tried to drive the cultural shift Avon always tried to drive the cultural shift needed to support changing business needsneeded to support changing business needs

IssuesIssues SuggestionsSuggestions11 Less focus on external Less focus on external

recruitment.recruitment.In spite of only focusing on internal training, introduction In spite of only focusing on internal training, introduction of new blood should be incorporated.of new blood should be incorporated.

22 Employee Turnover RateEmployee Turnover Rate a) Retention Plana) Retention Planb) Turnover / Exit Forecastb) Turnover / Exit Forecast

33 Learning of subjects which Learning of subjects which have no direct link with have no direct link with working at AVON.working at AVON.

a) Creating interest and motivating employees.a) Creating interest and motivating employees.b) Merit based promotions and extra rewards should be b) Merit based promotions and extra rewards should be

initiated.initiated.

44 Less focus on team work.Less focus on team work. a) Focus on Team development and interrelations.a) Focus on Team development and interrelations.b) Team building exercises should be conducted.b) Team building exercises should be conducted.

55 High Development CostHigh Development Cost a) Proper Implementation of HRP Processa) Proper Implementation of HRP Processb) Exit Managementb) Exit Management

Analysis of AVON strategiesAnalysis of AVON strategies