Trainer matrix

Trainer and Assessor Matrix


Background:

As a partner with a Registered Training Organisation, Discover Education must operate in accordance with the Standards for Registered Training Organisations (RTOs) 2015 (RTO Standards) Royal Rehab College (Provider 90546) is obligated to meet. These RTO Standards outline the requirements for quality learning and assessment. In respect of Trainers and Assessors, the RTO Standards outline a number of specific requirements. Specifically, clause 1.13 states:

Clause 1.13 Training and assessment is delivered by trainers and assessors who have: (in addition to the requirements specified in Clause 1.14 and Clause 1.15) vocational competencies at least to the level being delivered and assessed; current industry skills directly relevant to the training and assessment being provided; and current knowledge and skills in vocational training and learning that informs their training and

assessment.

To meet this requirement, Discover Education requires Trainers and Assessors to:

1. Have the relevant Unit of Competency or the NRT Qualification they are training or assessing or current industry experience (which must be mapped at the Unit of Competency level);

AND

2. Recent and relevant workplace experience performing the skills and knowledge included in the units or qualification:

AND

3. Have evidence of recent and on-going professional development (PD) – as evidenced in the Professional Development Plan – in:

a. Vocational education and training knowledge and skillsb. Trainer and assessor competence; and c. Their professional or vocational area.

About this document:

This matrix has been designed to collate all relevant information about the background and experience of a Trainer and Assessor that is required under RTO Standard clause 1.13. A Trainer and Assessor will not be able to commence the provision of training and assessment services for Discover Education until this matrix has been completed by the Trainer and Assessor and approved by Discover Education Management.

Some example text has been provided to give guidance on the level of expected detail. Remove the red text and format your final matrix to show standard black text.

Discover Education Approved by: (Haldor Aamot) Page 1 of 53(Partner RTO: Royal Rehab College # 90546) Head of Training and Education Version date: Nov-2015QMS Document: Trainer & Assessor Matrix Version: 1.1 Review date: Nov-2016


Completing this document:

This document must be:

1. Completed by a Trainer and Assessor prior to commencing the delivery of training or assessment services for Discover Education;

2. Reviewed and approved by Management (or their delegate) and sent to the Compliance Manager for documentation; and

3. Systematically reviewed by the Compliance Manager in conjunction with the annual Performance Review of Trainer and Assessors.

Step 1: Trainer and Assessor to Complete the Summary Information (Section 1)

Complete the summary information section, including details of your TAE40110 Certificate IV in Training and Assessment qualification and other relevant Training and Assessment qualifications.Do not include any qualifications that do not relate to the qualification you will be delivering.

Step 2: Trainer and Assessor to Complete the Unit Matrix (Section 2)

This requires the Trainer and Assessor to map their qualifications and vocational experience to each of the units of competency that the Trainer and Assessor is qualified to deliver and assess. Importantly, the Trainer and Assessor must be able to demonstrate both appropriate qualifications and vocational experience in each unit of competency. This is a mandatory requirement stipulated by ASQA. The purpose is also to demonstrate you have current experience in

Step 3: Trainer and Assessor to Complete the Resume (Section 3)

The Trainer and Assessor will need to provide a resume in the format provided in Section 3.

Step 4: Step 4: Trainer and Assessor to Complete Professional Development Review and Plan

(see FR3.8)

The Trainer and Assessor will need to complete the Trainer and Assessor Professional Development Plan and Review, which is will be provided by email to new Trainers and Assessors.

Step 5: Trainer and Assessor to Submit Documents to Compliance Manager (internal process)

The Trainer and Assessor will submit this form and the completed Trainer and Assessor Professional Development Plan and Review to the Compliance Manager by email prior to commencing the delivery of training and assessment services.

Step 6: Compliance Manager to Review and Approve Documents (internal process)

The Compliance Manager will review the documents and:

1. Approve the form and formalise the appointment of the Trainer and Assessor; OR2. Request additional information from the Trainer and Assessor; OR3. Reject the form and advise the Trainer and Assessor accordingly.



Section 1: Summary Information

Trainer and Assessor: Anne-Marie (Ree) Barrow Date: 24 November 2015

Contract Status: Contract Trainer and Assessor in accordance with the Contractor Agreement for Training and Assessment Services

Qualification to be Delivered: BSB50215 Diploma of Business Trainer Assessor

BSB50415 Diploma of Business Administration Trainer Assessor

BSB51915 Diploma of Leadership and Management Trainer Assessor

Training Qualifications * ^ Qualification Code & Title

TAE40110 Certificate IV Training and Assessment

Awarded By: MR WED Training & Assessment

Date Awarded: 26 October 2010

Other Relevant Qualifications ^

Qualification 1 Qualification 2 Qualification 3

Qualification Code & Title

BSB51915 Diploma of Leadership and Management

BSB50207 Diploma Business BSB50607 Diploma Human Resources Management

Awarded By: AXIOM CAREERS AUSTRALIA GROUP NSW TAFE

Date Awarded: By 8 December, 2015 (I have paid for my enrolment and have confirmation of payment that can be shown. Axiom takes one week to mark RPL.

Due to staffing issues and process issues I should receive my completed RPL by 4 December 2015 as I have escalated. You are welcomed to speak to my Campus Manager to confirm delay.

31 December 2013





CB11 Certificate in Counselling Skills

Certificate in Developing a Career Strategy

Statement of Completion - Business Writing Skills

Awarded By: Thomson Education Direct Thomson Education Direct Cyber Institute through Australian Institute of Management

Date Awarded: 8th July 2007 29th November 2004 1st May 2008



HLTAID003 Provide First Aid BSZ40198 Certificate IV in Training and Assessment

TAA40404 Certificate IV in Training and Assessment

Awarded By: St John Ambulance THE BREMER INSTITUTE OF TAFE

MR WED TRAIING AND ASSESSMENT

Date Awarded: 18th July 2014 9TH October 2001 26TH October 2013

Qualification 10 Qualification 11


BSA30197 Certificate III Business (Office Administration)

TAELLN411 Statement of Attainment – Address adult language, literacy and numeracy

Awarded By: BREMER INSTITUTE OF TAFE AXIOM COLLEGE

Date Awarded: 2ND February 2001 1ST October 2015



* A minimum of TAE40110 CIV in Training and Assessment is required. A diploma or higher level qualification in adult education also satisfies this requirement.

^ Please attach certified copies of both the Transcript and Testamur for each qualification noted.



Section 2: Relevant Qualifications and Vocational Experience for Each Unit of Competency

Unit of Competency Do you hold this Unit of Competency? [Yes/No]

If ‘No’, what equivalent qualification do you hold? Explain the equivalency.

Current vocational experience & professional development in this Unit of Competency

EXAMPLEBSBPMG522 Undertake project work

No Equivalent unitBSB51107 Diploma of ManagementBSBPMG510A Manage projects

PSASERVICES- PROPRIETOR 2010-14-In my current role I perform tasks such as:

• project planning, implementation and management • Coordinate training and development planning• Oversee development on business plans and

documents.• Manage timeline with project to ensure on time

completion and within budget• Risk assessment and Implementing risk contingencies• Monitoring of financial record to ensure the project

is within boundaries• Developing and mentoring staff and ensuring they

are clear about their role and responsibilities• Monitor processes and outcomes

I perform these tasks on a weekly/monthly basis and as required.

EXAMPLEBSBWOR502 Lead and manage team effectiveness

No Bachelor degree in Organisations LeadershipMM324 Organisational Leadership and Performance

Bachelors Training and Development PDAS313 – Human Resource Planning and Development

PSASERVICES- PROPRIETOR 2010-14-In my current role I perform tasks such as:

Workplace training to ensure team are aware of their roles and responsibilities and have an understanding of the organisation’s vision, values and plans

Development of staff KPIs Supporting of team through ongoing feedback,

coaching and mentoring to ensure that they are able



to meet their KPIs Development of strategies, policies and procedures

to foster team cohesion, responsibility and reporting of issues and problems identified

Acting as a role model to the team by ensuring that my behaviour aligns with the organisation’s values and code of conduct

Communicating with both the team and with management regarding ongoing problems and issues that are yet to be resolved

I undertake the tasks and duties on a daily/weekly basis.

EXAMPLEBSBMGT517 Manage operational plan

No BSB40807 Certificate IV in Frontline ManagementBSBMGT402A Implement operational plan

PSASERVICES- PROPRIETOR 2010-14-In my current Role I perform tasks such as:

Business planning Strategic reviews Operational planning in consultation with colleagues Planning and acquisition of resources Assessment of risks and contingency planning Monitoring and review of strategic, business and

operational plans in a systematic manner Analysis of financial information against budget to

determine profitability Assessment of where targets have not been met and

developing strategies to rectify these issues Making changes to the operational plan and seeking

approval/agreement prior to implementing changes Record keeping of operational documents

I perform these tasks on a 3 monthly basis.



PLEASE NOTE: From 2004-2011 I worked for the Child Support Agency. I had a child in 2009 and another child in 2012 and we moved around a bit with my husband’s work; however, I always studied, volunteered and sought employment to ensure that I stayed current with my business knowledge. Also, there has been some management changes and a high turn over staff at Careers Australia with administration there has been significant delays with the Business RPL that was due to be completed months ago. My Managers have assured me that I will receive my RPL and I know, without a doubt, that I have enough evidence and referee reports to support the RPL. I’ve also taught the Diploma of Business this year to five schools.

In regards to my Leadership and Management Diploma I have more than enough evidence including numerous pieces of actual work samples from all employers that I have kept in a folio. I can provide my enrolment details as I have personally paid for the RPL process through Axiom College. I plan on having everything completed within the next two weeks as I do need to organise evidence from previous supervisor at Child Support through the HR department.

BSBWOR501 Manage personal work priorities and professional development

No, however, one of the pending units from the Diploma of Business RPL process and it’s also in the Diploma of Leadership and Management RPL

CAREERS AUSTRALIA 2015-PRESENT

In my current role I have:

Established my own work goals so as to achieve results for the accelerated Diploma of Business

Mentored Careers Australia trainee in regards to how they can manage work priorities and professional development

Utilised a range of software to ensure that my priorities are achieved so I can continuously improve on the processes I use and identify areas for improvement for my own development

Assist the team with my skills so they are able to achieve results also including assisting with assessment guidelines

I actively seek feedback from my peers, trainees and supervisors

I actively apply for all Professional Development opportunities

I actively participated and prepare for one-on-one sessions including Performance Reports



I draft feedback for the trainee to the Manager My knowledge with different software programs

including Outlook, Word, Excel and Online Learning Management systems maximises my time and productivity

I take the initiative when offering assistance to other trainers including those who aren’t Business that I can prepare training documents for so we can achieve team and organisational goals

I take onboard feedback so I can develop skills and competency

I use my range of skills in relation to using open and closed questioning techniques including reflective and paraphrasing techniques to establish the way-forward

I provide a solution-focussed approach to my work which is evidenced by how I was able to rectify the delivery issues of the accelerated Business Diploma that was a consequence of another staff member

I perform these roles daily/fortnightly/monthly and as required.

RED EARTH I.T. APRIL 2014-DECEMBER In my role as the Administration Manager/Officer I was able to:

Manage my time with the presence of two children to achieve goals

Within a month of commencing I was able to organise and develop a system for all the emails, messages, Facebook jobs and so forth so the Manager was able to identify what jobs she had



Organised my workload so I could then assist the Manager in assisting her own workload.

I perform these roles daily/fortnightly /monthly and as required.

BSBWOR502 Lead and manage team effectiveness

Yes CAREERS AUSTRALI 2015-PRESENT

In my current position I: Liaise with stakeholders including VET-Co-ordinators,

Government Departments, Employers, Apprenticeship Centres and internal staff to establish alignment of goals and feedback

Provide one-on-one feedback to peers and direct managers to discuss my thoughts on the team cohesiveness

Develop Diploma of Business communication within Brisbane and Townsville and within the office when an issue occurred between two staff members

Communicate information to the team in regards to training timeframes and feedback

Mentor trainee and advise how to be solution-focussed and how this achieves team and business goals/objectives

Provide honest feedback about the culture of the office appropriately and address staff members privately if there is feedback specifically relating to them

Promote ways that we can share information within the Business area especially between Brisbane and Townsville

Participated in Managing Classrooms Professional Development where we discussed this unit

Before each training session and via online



expectations, with the trainees, I discuss the ‘agreed expectations’ and then identify or add the ‘non-negotiable’

Review performance and complete the necessary performance paperwork

Draft, implement, monitor and review Performance Management documentation including Individual Learning Plans, Getting Back on Track Plans and Developmental Plans.

I perform theses roles daily/weekly/monthly and as required.

CHILD SUPPORT AGENCY 2004-2011In my role as a Team Leader and Trainer I have an extensive background with this unit which includes;

Discussing, drafting, implementing, reviewing and providing feedback on agreed expectation in regards to team cohesiveness and interactions.

Develop processes, with the team, when the desired behaviours or actions aren’t being demonstrated

Role modelling the desired behaviours of the business including, but not limited to the Core Values

Providing and encouraging two-way feedback Developed, implemented and reviewed reward

systems including individual and team based rewards Enable and facilitate the achievement of KPIs in

relation to team goals that are linked to organisation objectives

I performed theses roles daily/weekly/monthly and as required



BSBADM504Plan and implement administration systems

No – pending with Diploma Leadership and Management

CAREERS AUSTRALI 2015-PRESENT


Planned for the new administrative system of Catapult and have developed user notes to share with other users who I sign up to the online learning management system

Implemented training associated with Catapult to new users who have previous experience with Blackboard

Monitored the administrative system when the new training package for 30415 was added to Catapult so the correct procedure was followed for uploading the units prior to and after purchase orders

Identified and prepared Interim Statement documents designed for mid-semester school reports. Provided template training to the trainee so she could then use them for other trainers until we were able to use CASIS statements

Ensuring all documentation is available on secure electronic files

As part of the ITU307A I was the first Educator to identify that Keyboarding Speed and Accuracy Statements were required to be compliant with achieving this unit

I forwarded design instructions, using the Australian Standard document I organised the purchase of, so we could then develop the Statement of Completion

I provided feedback to Campus Manager about the legislative requirements and took on board feedback about the document design

I liaised with Marketing Department and we finalised



the document and uploaded to Intranet I drafted, implemented and sought ongoing feedback

and input from staff in relation to the document I developed for the Business Development Officers when they are having conversations at sign-ups as I identified a gap in skills and knowledge about signing on appropriate employers and trainees

I implement version control on my documentation I developed, implemented, interacted with other

staff members and continuously review and monitor the administrative systems I have put in place for:

Trainee process including my own contactStaff training needs for Trainee who was

then able to, under my supervision, create new administrative processes within the office including: Stationery Orders, ROA process, organising team meetings and taking messages.

I perform theses tasks daily/fortnightly/monthly and as required. Our section, in Careers Australia, were quite reactive in regards to processes so it did provide a lot of opportunity to plan and implement administration systems.

RED EARTH I.T APRIL 201-DECEMBER 2014

Prior to my commencement there were few administrative processes in place and my Manager wanted me to implement my administrative prowess to organise the administrative aspect of Red Earth I.T.

As a contributing result of my administrative skill I wrote a submission for Small Business Awards which



my Manager’s business was successful in being nominated for two sections and winning the “Best Home Based Business” in the Pilbara

I implemented task specific administration system so the Manager could view the workflow and priorities I was working on so we could then discuss at meetings as to what we could be doing better to enhance the business

I implemented a ‘consistent’ and ‘effective’ marketing strategy in relation to the administrative system I put in place for managing trends in the market and using feedback from contractors and clients. As a result our Facebook page reached milestones quickly and our business increased

I identified the need for a process for providing service standards to clients to maximise productivity within the workplace. I drafted, implemented, reviewed and modified the service standards as required

I performed these roles daily/weekly/monthly and as required.

VOLUNTEER ROLE FOR CARE FOR HEDLAND – TURTLE MONITORING OCTOBER 2013-MARCH 2014

As part of the data entry role I had I developed a document to train other staff members in entering in data about turtle measurements which decreased the errors that were occurring with data entry

I performed this task once and continuously monitored the



process with another volunteer staff member.

CHILD SUPPORT AGENCY 2004-2011

TRAINER/TEAM LEADER AND QUALITY ADVISOR

During my time in the above roles within Child Support I was able to:

Identify, draft, implement and review administrative processes in relation to: inductions, phone call management, phone call observations and feedback, supplementary training resources online and face-to-face and probation reports.

Identify staff training needs in relation to the administrative processes.

I performed these roles daily/weekly/monthly and as required.

BSBPMG522Undertake project work

Yes CAREERS AUSTRALIA 2015-PRESENT

In my current role I:

Organised graduation ceremony for five schools and ensured that the budget was approved and processes in place for recording expenditure

Identified project management issues with the accelerated program of the Diploma of Business

Drafted my competency tracker as a Gantt Chart to



capture the delivery of units and identify any outcomes that were at risk of not being achieved

Developed contingency plans for issues such as developmental issues and students who missed training

Developing reasonable adjustment for students with dyslexia which did effect deliverables

Confirmed the reporting structure for my delivery of the Diploma of Business

Conducting weekly reviews on the course delivery Conducting Risk Assessments on the room set-up

and personal issues students had including the student who had Cancer and required some rest

Training students in this unit and providing supplementary resources

Documenting financial information into Tech One system

Liaise with stakeholders regularly including one particular stakeholder who, at first, had resistance speaking to an Educator as they were used to only speaking to the State Manager

Providing feedback to a Stakeholder about their behavioural delivery of information

Liaising with other Business Trainer, including the trainers from Brisbane

Developing networks with stakeholders including the Mayor of Charters Towers and the President of the Hinchinbrook Chamber of Commerce during this project which resulted in further work opportunities for Careers Australia.

In relation to trainees I was required to develop and administer my own project deliverables and plan as there was limited resources/knowledge on this area of business within the Townsville Campus



I managed the financial details of the traineeship project via Tech One and utilising Pool Cars to control costs.

Train and mentor students, including CAG trainee and school-based trainees in regards to the Risk Matrix and Work Health and Safety Plans

Train and mentor students in the use of reports such as injury and work flow management

Audit the trainees use of her Take 5 booklet Using Project Management Framework to develop

Training Plans with milestones and goals for each unit of delivery and providing to trainees so we can measure what they are achieving

Using the SMART principle for the trainee at work and school-based trainees

Providing feedback when milestones aren’t being met or aren’t being achieved

I performed these roles daily/weekly/monthly and as required and have provided just one example.

VOLUNTEER ROLE AS A EVENT ORGANISER FOR CAROLS BY CANDELIGHT FOR PORT HEDLAND

Scenario: Carols by Candlelight were cancelled at short notice so a group of us enlisted the support of the Mayor and organised an event to replace the cancelled event. Using a Gantt chart I organise tasks, roles, responsibilities and timeframes for the event to be held.

I also organised the following:



Liaised with BHP Billiton to organise over-sized decorations

Liaised with a local Tug Boat Company to offer a raffle prize and also a truck to transport goods

Layout of the event including all decorations including the donation of a Santa sleigh for use on the night

Organised donations as we only had a very minimal budget that we needed to adhere to

Organised donations from Kmart to prepare little “First Christmas” packs

Organised singers and a flat back truck as a stage Organising and contributing to council applications

and park use Assisting with the risk assessment of the event Supporting team members and volunteer staff Developed and liaised with Mayor to set the budget

for the event Attending meetings to discuss the event

I performed these tasks as required over the three weeks we used to organise the event.

RED EARTH I.T. APRIL 2014-DECEMBER2014

Request updates from manager in relation to I.T jobs Prepare invoices for payment Prepare quotes for jobs Manage the business as an ongoing project of I.T

jobs Discuss and providing two-way feedback about each

job completed including timeframes Seek feedback and encourage feedback from clients



Providing updates Liaising with external Stakeholders in relation to

contracted jobs and the outcomes and timeframes including pricing

Assisting with the development of a new service agreement with Stakeholders who contract our services

I performed these tasks daily/weekly/monthly and as required.

VOLUNTEER ROLE WITH AUSTRALIAN BREASTFEEING ASSOCIATION IN 2012-2013

As a trainee Breastfeeding Counsellor I was allocated a project within ABA to manage the National Raffle for the Mackay region. I have the paperwork still that demonstrates my contributions and the outcomes of this project.

Organise not-for-profit stall at Caneland Shopping Centre

Manage the monies and raffle tickets Prepare monies and slips for banking Record, on a spreadsheet, the tickets numbers and

booklet numbers associated with the raffle Think of marketing opportunities for the raffle Provide a summary of what worked and what didn’t

work for the Mentor I was assigned Organise schedules for other ABA volunteers to sell

tickets Discuss updates at monthly ABA meetings




In my role as a Quality Advisor and a Trainer for the six week induction program I performed the following tasks:

Following Gantt charts to achieve deliverables in regards to the roll out of the new Child Support Reform Scheme

Quality Team and Tech Support Preparing a Strategy Paper in line with organisation

goals and the project deliverables to outline the resources, costs of printing and flights etc involved with the Quality training roll out

Conducting meetings, hosting meetings and managing meetings with fellow Quality Advisors and Trainers from three States so we could discuss issues and provide the way-forward by using the GROW model

Documenting meetings and preparing agenda Documenting solutions and issues Contributing to leadership meetings as a Team

Leader in regards to new team sizes, the 7pm finish team which I led

As part of my strategy paper for the recruitment of Child Support Scheme recruitment I also drafted a cost-benefit analysis in regards to the cost of recruitment

Participate in Leading Change Workshop to gather a further understanding of the ‘Building a Better CSA’ change management and governance framework which was apart of the Child Support Scheme Reform project I was involved in also.

Using the Project Management Framework to manage the development plans of all probationers

I performed these task daily/weekly/ monthly and as Discover Education Approved by: (Haldor Aamot) Page 20 of 53(Partner RTO: Royal Rehab College # 90546) Head of Training and Education Version date: Nov-2015QMS Document: Trainer & Assessor Matrix Version: 1.1 Review date: Nov-2016


required.

BSBRSK501 Manage risk



Deliver and assess the unit with VET students Conduct Risk Assessments before each class Train trainees and students within the Diploma what

a Risk Matrix is and applying that in real life situations at the Trade Centre and the School I deliver the training

Treat risks; including escalating safety concerns to Manager and requesting documentation when there were no documents available – particularly evident when training the trainee and the supervision of trainee

Training the trainee, using resources identified off the internet what sort of documents we can use for Risk Identification and treatments and reporting purposes when those documents weren’t available

Requesting ‘Incident Reports’ for classroom treatment

Providing information to the team about email risks in relation to bullying

I performed these tasks daily/fortnightly/monthly and as required.

BMA BLACKWATER MINE 2011

Receptionist/Administration Officer for Maintenance



Conduct and sign-off on Site Inductions Identify and provide PPE to contractors, visitors and

all internal and external stakeholders Complete Risk Matrix for likelihood and

Consequence of Risks to identify what PPE is required

Being familiar with SWOT to identify plans for risk management

Complete Take 5 documentation to assess risks and identify hazards on the mine site whether parking or entering/leaving the site

Ensuring that staff had their Take 5 documentation and addressing staff who weren’t demonstrating ‘safe work practices’

I performed these tasks daily/weekly and monthly and as required.


Team Leader and Trainer

In this role I carried out the following duties:

Establish risk context in regards to ‘Fit for Duty’, Return to Work discussions and performance management discussions with staff with behavioural and medical issues

Draft documentation in relation to assessing the risk of Bomb Threats, Self-Harm Threats and threats against the agency

Drafting , implementing and reviewing plans of



action for employees who aren’t performing, are being assessed as being ‘fit for duty’ and liaising with relevant parties in regards to the assessment

Training new staff, during induction phase and ongoing six month probation, the hazards within the training room and the office itself including break-out areas

Following the Privacy Act when storing reports and documentations

Participated in “Leadership for Better Workplaces” through the Australian Government

Identify occupational injury and mental health services

I performed these duties daily and monthly and as required. BSBLED501 Develop a workplace learning environment

No, however, one of the pending units from the Diploma of Leadership and Management from the RPL process


In my current role I perform the following tasks:

Each session I deliver at schools I would ensure that we discussed the agenda and workload for the day and read the body language and environment of the students to adjust training delivery as required

At the end of each course I provide the evaluation forms so I can learn how to maximise learning opportunities in the future

I have participated in the Professional Development of “Managing Classrooms”

Utilise questioning techniques to confirm student understanding whether it’s face-to-face or online

Acknowledge positive contribution and encourage constructive contribution

Remind and refer students to Student and Campus



Policies Identify and refer students to appropriate support

services As a result of my ability to train and develop a

workplace learning environment we have siblings of students signing up next year for the Diploma of Business including the sibling of a student I had with a disability

I have received feedback, through the Business Development Officer, that they really want me to be their trainer next year due to the support I provide the students online as well as face-to-face and how I made the learning fun by using different support aides.

Participate in staff surveys in regards to the resources and learning so that we can enhance the resources we have available

Share my learning’s’ with other educators and discuss different and effective techniques I use with the students

Requesting feedback from students in relation to the sessions we run to ensure that I identify the best way to work with the students in a class-room and online basis

Being prepared and organised for training delivery Utilising classroom set up to maximise learning Understanding the classroom environment including

temperature Facilitating and enabling instead of lecturing Using a range of resources available and not just

reading from a text Use brainstorming and nominal group technique

including ‘park it’ boards for information that I need to follow up on



Train and use Tuckman’s model of Forming, Storming, Norming, Performing and Mourning to assess how the team operates normally not how it conforms to ‘rules’

I perform these tasks daily/monthly and as required.

1300 SMILES STADIUM JANUARY 2015 TO DECEMBER 2015

EVENTS OFFICER


Mentored new and younger staff members Provided Induction for new staff members and

received positive feedback Providing weekly tips to trainees – online as a way to

keep their motivation levels up while completing online studies in-between our monthly visits

I performed these tasks as per Game Day Events and when I was called in on an ad hoc basis.

BMA BLACKWATER MINE 2011

As a result of my training background and my ability to demonstrate inclusive practices I was asked to mentor a work experience student who has Down Syndrome

My interest in supporting inclusive learning practices is why I am specialising in ‘learning disabilities’ in my



Education Support studies.

I demonstrated my capabilities daily and as required.


In my role as a Team Leader and Trainer I:

Completed Team Leader Development Program Completed Leadership for Better Workplaces Conducted six induction programs during my

employment which demonstrates my ability to provide a comprehensive service that is required

Identify learning needs from observations both informal and formal and via Quality Audits on work performance to draft and implement development plans for staff

Monitor, evaluate and review development plans Provide and seek feedback from staff in relation to

learning needs and content delivery Prepare documents in a timely manner for delivery Completed probation reports including necessary

observations and documented discussions in relation to developing capabilities

Used the ASAP model (Aim to Achieve, Stakeholders, Alternatives, Analyses, Actions, Agreement and Approval and Post-Action) to facilitate team decision making and problem solving

I performed these tasks daily and as required.

BSBADM502Manage meetings


Organise meetings with Trainees including the Discover Education Approved by: (Haldor Aamot) Page 26 of 53(Partner RTO: Royal Rehab College # 90546) Head of Training and Education Version date: Nov-2015QMS Document: Trainer & Assessor Matrix Version: 1.1 Review date: Nov-2016


Trainee with Careers Australia Prepare timely client contact sheets with trainees

and employers to capture the information discussed with trainees, during monthly meetings

Organise meetings with Vet-Coordinators online or via phone calls to discuss behavioural or technical issues in regards to students

Draft and provide timely summary of discussions to Vet Co-ordinators

Protect the privacy of students when discussing issues within the office team environment

Organise meetings with students who require extra assistance at the Campus in addition to the online or school teaching days

Organise meetings with students, with the permission of the school, to conduct an extra day of Diploma of Business study so we could complete the accelerated program before Year 11 and 12 exams

Organise Graduation and ensure that Media Disclosure forms were completed

Prepare a running sheet for the Mayor of Charters Towers so we are able to ensure the timeliness of the event for the Mayor

Prepare one-on-one meetings with students to discuss issues with students and how we can resolve issues

Brainstorming with Team Leader as to the support we can provide the Trainee who is with CAG and as a result contributing to a business case to request she remain with CAG based on facts and not feelings





Draft agenda and enable team members to draft agendas for team meetings

Allocate the role of taking minutes to staff members and to myself on a rotating roster

Prepare documentation for team meetings in regards to Team Performance including discussions around KPIs including Phone Compliance and Unplanned leave and outstanding workload

Advise the minute taker on how to record actions and ensure that the minute taker has a group email to send minutes to the team in a timely manner

Store minutes on the team drive in date order according to year folders

Ensure that anyone who was absent, from team meeting, was caught up via a one-on-one meeting, return to work discussion and so forth

Organise one-on-one performance discussions and advise attendee that they are able to invite a support person to the meeting

Explain the role of a support person Send calendar appointments and book a meeting

room for all types of meetings based on room requirements for the number of people attending

Draft and forward notes to the CSO about their performance and return to work discussions. Provide HR with relevant documentation and add notes to TRIM folders for the individuals

Organise meetings in regards to development plans, observations, work in progress plans, getting back on track plans and behaviour plans I drafted

Prepare and organise meetings with staff/learners/probationers in regards to their



probation reports, performance management cyle reviews and end of PMP cycle documentation

With all appointments I sent I ensured that the meetings were timely and were efficient

Protect the privacy of all meeting participants by storing information from meetings securely and appropriately use TRIM folders and escalate to Line Managers

Ensure any minutes taken were accurately recorded before distributing them

Provide positive and constructive feedback to CSOs who take on the role of taking minutes or drafting the Agenda

Conduct performance management meetings in relation to succession planning and options CSOs have

Follow up action items with staff responsible and add action items I am following up to my Calendar


BSBHRM506Manage recruitment selection and induction processes

Yes CAREERS AUSTRALIA 2015-PRESENTIn my current role I perform the following tasks:

With each trainee there is a sign-up checklist, that is similar to an induction checklist and I need to ensure that all forms are completed accurately and efficiently

As part of the process for selecting trainees I assisted the Business Development Officer with information to steer the best choice

When I commenced the management of the trainee that works with Careers Australia I explained the process for induction using my previous knowledge



so she understood the requirements of her employment and the process of her traineeship including the completion of same.

RED EARTH I.T. APRIL 2014-DECEMBER 2014As an Administration Manager I carried out the following tasks:

From my experience I suggested a few candidates for my replacement

I drafted, implemented and trained the new staff member using the resources I created

I provided feedback to my Manager and took on board feedback in relation to my own induction

CHILD SUPPORT AGENCY 2004-2011In my role as a Trainer I also participated in the recruitment stages for two of the six induction programs I led. My duties included:

Attending third party recruitment meetings whereby I provided a technical aspect to the position so as to identify the ‘right’ candidates that would ‘fit’. Conduct interviews and be present for activities that would enable us to score and rank the candidates

Lead, train and provide ongoing probation feedback to 16 new staff members for six training groups that I inducted

Provide and encourage two-way feedback Ensure that legal compliance and due diligence was

demonstrated for the entire recruitment, selection and induction process



Complete relevant forms for HR purposes to ensure all new staff were inducted correctly including WHS, OHS, EEO, Privacy and Anti-discrimination training.

Organise training schedules and deliver of units to the staff including online learning management system

Prepare catch-up sessions for new staff who missed any units of study

Organise the on-the-job training and off-the-training components

Completed all the necessary forms and templates in order to complete probation, provide feedback


BSBADM506Manage business document design and development

No, however, one of the units from Diploma of Business RPL process

DISCOVER EDUCATION 2015-2016

In my position with Discover Education I: Designed assessments including editing and creating

documents for multiple-choice quizzes, written questions and practical demonstration assessments

Providing feedback on documents written by Designers

Formatting training documents and providing feedback and training document for ‘writers’ so they could correct their documents

Created a Practical Demonstration document sot students knew how to record and upload their assessments

CAREERS AUSTRALIA 2015-PRESENTIn my current position I:

Develop resources as supplementary exercises for training and share them with the Business Group



Provide feedback using Corrective Action Requests so documents can be updated

Provide document control on my documents so version numbers are easily understood and it relates to compliance standard numbers eg ASZ

Develop National resources in relation to the Keyboarding and Speed Unit that is now located on our intranet after providing the specifications for the compliance

Developed documents for Catapult Online Learning Systems so other staff members could use the system

Drafted and implemented certificates to acknowledge the assistance Vet Co-ordinators provided at the school I delivered training to\

Developing supplementary exercises/scenarios for students to complete as part of their evidenced based training component of their traineeship

Created a tracker for my trainees that I am also using in my handover when I leave Townsville CAG

RED EARTH I.T. APRIL 2014-DECEMBER 2014

Developed version controlled training document for the new staff member

Developed a range of macros and templates to insert into file notes and correspondence to clients


VOLUNTEER ROLE AS THE ACTING SECRETARY FOR PORT HEDLAND PLAYGROUP



Drafted new minute template for the Playgroup Meetings as they didn’t have “action items”

Recorded and distributed minutes in a timely manner

Performed task monthly.

BMA BLACKWATER MINES 2011

Developed a training folder based on all the tasks that we completed so the job-share officer was also aware of a consistent approach


As the Quality Advisor for the CSA I was responsible for:

Working in a team to achieve quality controlled documents that demonstrated the new legislation in a practical manner that was accurate and easy to understand

Identify training resources to develop for consolidation purposes, for confirming understanding of the new staff members during training and when they were learning on the floor

Draft documentation for mentors/buddies to evaluate the new recruits

Referring macros for Care calculations to National Office to be used a new training tool




BSBCUS501 Manage quality customer service


I performed the following tasks in my current role:

Monitored customer service delivery Identified complaints and responded to complaints

to resolve issues within quality control Provide feedback, via emails and face-to-face with

Managers and trainees to celebrate achievements Provide feedback to trainee in regards to customer

service she provides both internally and externally Provide proactive customer service so there are no

detriments to reactive mis-management Ask for feedback and provide forms for feedback

including evaluation forms to improve our customer service

Mentor trainee/s in providing customer service Develop tools for the CAG trainee to use to support

her with providing customer service Follow CAG business plan and policies and

procedures to provide customer service and set the expectations around what our services include

Contact Government departments and third parties to confirm technical or audit information to ensure we are aware of the business goals and requirements instead of receiving mis-informed information from stakeholders with other drivers

Assist other staff members in preparing documentation and resources so they are able to deliver on their outcomes



1300 SMILES STADIUM JANUARY 2015-DECEMBER2015

Providing an experience that customers remembered

Receiving feedback from customers and staff about my positive contribution to the workplace

Being offered a supervisors job for 2016 football season due to my high level of customer service


Developed resources to maximise contact with clients to action tasks and resolve customer jobs within a timely manner

Manage complaints and resolving them Providing solutions based on legislative and

organisation requirements; however, still presenting them as choices and options


I received awards due to my contribution to managing quality customer service

Manage complaints at Step 1, Step 2 and in Personalised Services where I manage calls from customers who had high profile cases or high profile negative reactions to Child Support

Identifying the requirement for internal resources and conducting observations so I could provide support and feedback to staff in training

Document complaints and compliments and identify areas of improvement for both the CS and the



business Implement a Rewards and Recognition system to

identify positive and constructive feedback also Coach and mentor CSOs in providing quality

customer service by providing feedback and implementing development plans

Organise and or conduct technical or soft-phone observations to identify learning gaps and/or development needs

Discuss KPIs including phone compliance and workload management that the team is or isn’t achieving and how we can provide quality customer service by strategising options for improvement


BSBADM503 Plan and manage conferences

No – pending with Diploma of Leadership and Management



I have participated in conferences and taken the initiative to draft up notes and provide to all participants invited, including those who weren’t present or absent in a timely manner

Prepare documentation for the meeting including perusing and writing notes in preparation of the conference


Strategy paper on deliverables including budget was discussed with other Quality Advisors during the Child Support Scheme via conference calls when we



weren’t able to meet in a local office As the Brisbane Quality Advisor I was responsible for

organising the Brisbane conferences and inviting other QAs and ensuring that at least one SES staff member was in attendance

I prepared agenda and organised a minute taker and ensured that all notes were relayed with action items and responsibilities for each participant

Attach documentation for perusal for the purpose of discussion at the conference

Setting up the conference and providing login numbers and details to all participants

Being organised for the conference call and testing the login internally beforehand

I performed these tasks as required during my time as a QA.

BSBMGT517Manage operational plan


CAREERS AUSTRALIA 2015-PRESENT In my current role I have demonstrated this unit by:

Researching Organisation objects and resourcing information from the Intranet to develop a plan for the trainees that I manage

I have developed contingency plans for trainees who aren’t able to meet the requirements of their traineeship in regards to completed hours by using my knowledge on the business operational policies and procedures

I have liaised with Stakeholders to ensure that the processes I am following are audit compliant which I can demonstrate via the emails I have sent to ASQA.

I perform these tasks as required.




I used the Organisational Plan and budget information to complete the submissions for the business awards

Develop plans when organisational objectives weren’t being met so the Manager and I discussed and implemented strategies to achieve targets including; Social Media strategy, marketing and follow up service standards.

The Manager and I discussed strategies to address under-performance

I performed these tasks as required.


As Team Leaders we were responsible discussing Operational Plans and relate them to our teams by developing plans that aligned with the business outcomes required

We discussed qualitative and quantitative data that we could measure how our team could achieve KPIs

As a Team Leader I participated in conversations about CSA Business Directions, CSA Service Delivery Environment, CSA Stakeholders and CSA Customers

As a Team Leader I communicated, to the teams I managed how the KPIs for our team and how they suggested we achieve these outcomes related to: CSA Leadership, CSA Key Goals, CSA Leadership Responsibility Matrix and Stakeholder expectations.

As a Team Leader, during one-on-one discussions; including developmental discussions, I discussed



their Job descriptions and demonstrated how it aligned to the Operation plan so they could relate the purpose of what they were doing to the overall bigger picture

As Team Leaders we discussed contingency plans when KPIs weren’t being met and/or performance discussions didn’t go as planned

I participated in a Leadership program that discussed this very unit of competency

Identified opportunities for continuous improvement and provided and offered coaching and mentoring to learners when they demonstrated individual or team skilling gaps

Discuss with SDM the actioning of operational plans within my team and how outcomes could be achieved using different methods that are still align with the business objectives and whole of government approach


BSBLDR502 Lead and manage effective workplace relationships



I completed yearly anti-bullying and harassment training

I completed “Inclusivity” training I proactively contribute ideas and solutions to

facilitate team issues and encourage others to do the same

I understand the Service Standards, Policies and Procedures and Values of CAG so I can use as a resource when I need to manage and maximise working relationships

I encourage all learners to complete a learning style questionnaire so I can better understand their



learning style and if they are an ‘activist’, reflector, pragmatist or theorist

I deliver information using a range of techniques and appreciate individual differences

I have provided feedback to my Manager as to how we could improve the culture within the office

I like to discuss with internal and external customers the Circle of Influence to encourage a solution-focused approach

I effectively communicate with staff members when there are conflict situations by discussing facts and not feelings and recognising how someone may feel as a consequence of actions

Mentor trainees Role model communication styles Monitor and identify performance Have fun and learn together – friendly competitions,

lunches/coffees as prizes

I perform these tasks daily and as required.


I followed CSO6 Work Level Standards and descriptors when discussing the relationship expectations within CSA

I constructively participated in the team environment and encourage solutions with the concept of the 10/90 rule being 10% concern and 90% to discuss how we can resolve the issue

Encouraged feedback from CSOs Supported others in the work environment by

sharing knowledge and expertise



Escalated and provided solutions for a staff member who required prayer time

Manage people for maximum performance by facilitating and enabling discussion

Deliver performance feedback Coaching staff Identify and discuss support available for managing

people issues including Allied Health Professional referrals

Discuss team performance and team roles including strengths and weaknesses

Be direct and thoughtful Discuss ‘agreed expectations’ and what we do as a

team if it isn’t working Continually monitor performance including

individual and team Appreciating the contributions that staff members,

who aren’t my image, provide to the team and I have many examples of this


BSBLDR501 Develop and use emotional intelligence



Evidenced from my performance review I am very confident and comfortable to discuss learning opportunities I have

I invite feedback that is constructive and solution-focussed

I have provided feedback to staff members; including the trainee with CAG in regards to managing emotion when managing internal and external stakeholders

When I sit with each trainee I ask them for three



areas that feel confident in and three areas they feel they require further assistance with

When managing classrooms I concentrate on addressing the facts within class and organise personal discussions to address the emotion if constructive feedback is required

I have used my own resources on self-help books to assist with training learners within Careers Australia and in particular; Just Eat that Frog and Who Moved my Cheese

During the Graduation Ceremony for Charters Towers cluster of schools I also presented a speech to celebrate the fact that all the participants were female and the importance of ongoing education for women. I received positive feedback from the Mayor of Charters Towers and a local Councillor for presenting this information

I quickly address any behaviours not in line with the policies and procedures of CAG and just as quickly commend positive behaviour

Role modelling to the trainee the ‘right’ behaviours to demonstrate that you are trained and motivated

Understanding the communication styles of fellow staff members and knowing how and when to adjust delivery and when to encourage a positive spin on an event that may not have been the most positive

There is a Vet Co-ordinator whom I’ve had the challenges of their communication style to be swearing and threatening. By reinforcing my positive approach and also address the behaviours that are being presented has resulted in the modification of behaviour from the Vet coordinator

Recognising Behaviours internal and external customers have in relation to the DISC style of



Direct , Influence, Conscientious and Steadiness. Understanding DISC styles including Strengths,

Limitations and Areas for special attention according to DISC. By understanding these issues I am able to understand other staff members including Managers and maximise my time with staff members when managing information.

I have performed the above tasks daily/weekly and as required.

VOLUNTEER ROLES I HAVE HAD

I have held many volunteer roles, as you can reference in my Resume from a Starlight Wish Granter to Townsville Community Legal Service to the Australian Breastfeeding Association whereby I was required to understand the emotions I had with these roles and the emotions I was presented by the clients/customers/sick children and so forth. I have a thorough respect for understanding that facts and not feelings need to be concentrated on while not dismissing how people feel.


During probation reports with new learners I encouraged learners/staff to celebrate their achievements and the experience they can bring to the team

As a team I encouraged brainstorming about how we can acknowledge and reinforce positive behaviours

As a team I encouraged brainstorming in regards to



how we address behaviours that negatively impact on the team including unplanned leave as there was a culture of ‘just completing work for those CSOs who were on unplanned leave a lot’. As a result of brainstorming we discussed a balance we could achieve and unplanned leave decreased within the team

We acknowledged strengths and weaknesses of the team and how coaching could assist the team

BSBWHS501 Ensure a safe workplace

No, however, I could definitely seek out this unit as I have enough evidence to gain RPL

I have completed a Certificate III in Fitness that addresses safety in the workplace


I escalated mental health issues to a Vet Co-ordinator in relation to a student in my class following the reporting process.

Delivered training specifically to trainee, within CAG, about hazards and controlling identified hazards including 3-point contact with our internal stairs, risk of burning your legs from laptops when you rest them on you, glare and environmental conditions of the office, ergonomics of her desk set up

Escalated to management that we didn’t have WHS documents available to us if there was an incident and received feedback that they were completing intranet documentation. I identified this when I first started to train the trainee within CAG and that there were no in-house documents to show her

Training the trainee about Fire Wardens and First Aid Officers and their roles

Training the trainee in regards to Fires and Bomb Threats including reporting responsibilities

Identified ergonomic requirements for the trainee and organise purchase of resources such as the desk step and wireless headset




1300 SMILES STADIUM

We were trained how to use the incident report forms and how to report incidents



I followed WHS record processing requirements in relation to Incident Reports for both internal and external customers/stakeholders

I completed documentation in regards to ‘Fit for Duty’ referrals, Return to Work Discussions, Single Point of Contact for unplanned absences and reporting

Identified and modified the learning environment for learners who were suffering from reported feelings of anxiety and depression and referring to Allied Health Professional

Asking people if they are OK – I communicated with people and was and did discuss, with employees, when they weren’t feeling OK

As a team I led discussions on managing health by taking breaks away from the desk

During inductions we were discuss hazards including carpet that was sticking up in the old building

Follow WHS Legislation and the Privacy Act






Section 3: Resume

Professional MembershipsInclude memberships as a Trainer and Assessor as well other relevant professional associations

Membership 1 Membership 2 Membership 3

Name: VELG Mr WED

Subscribed to “Yours in Training Ezine”

Mind Tools

Subscriber to Mind Tools

Fitness Network

Ongoing training and CEC points.

Financial Member for insurance purposes also as a Personal Trainer

Training.Com.au

ASQA newsletters & Industry Skills Council newsletters (IBSA, CPSISC, CCHISC)

ASQA

Newsletter subscriptions

Insources Australia

Newsletter and Training Courses subscription. They have a range of webinars around

delivering training and compliance

Coaching Institute of Australia



Level: Individual – Training Lounge None of the above are financial subscriptions; however, I incorporate them into my three year plan for future development because of the PD they offer.

Individual Member

Date Commenced: September 2015 I signed up since I started with CAG 2009

Current: YES YES No to financial

Yes to Indefinite access to resources already downloaded

Work Experience

Current Position Past Position 1 Past Position 2 Past Position 3

Title VET Diploma of Business Educator and User Choice School-based Trainees Business Administration Educator

Office Manager/Administrator Event Day Staff and Administration Officer

Team Manager/Leader and various positions during my eight years of employment

Employer CAREERS AUSTRALIA GROUP Red Earth I.T. 1300 Smiles Stadium Child Support Agency

Dates 2015 commenced April 2014-December 2014 January 2015 to December 2015

2004-2012

Key Responsibilities Complete LLNs, Prepare eligibility documentation, deliver units of the Diploma of Business and Certificate III Business Administration, Train and Assess units of the

Provide reception and administrative duties. Create and manage job files electronically. Manage finances via Xero including generating accounts for

Manage the switchboard,provide amazing customer service that makes patrons remember the experience,providing an outstanding service to patrons and greeting and saying good-bye to

Administration, Training, Leadership development program, complaint handling, performance management, development plans, probation reports, return to work and



Diploma of Business and Certificate III Business Administration via Online Learning Management System – Catapult. Mentored and supervised the Office Trainee while training her. Attend professional development, organise graduations, enter client contact into CASIS. Liaise with government departments to confirm processes for the Team Leader. Manage trainees and online learning and electronically document client contact and compliance documentation.

individuals, businesses and contract work. Follow up outstanding accounts, create reminders, develop quotes and organise pick up and drop off of software/equipment. Organise jobs, case manage jobs and liaise with Manager about progression reports. Developed a training folder for the new staff member. Managed the online social media marketing and advertising. Draft and follow up invoices and update service agreements as pat of our contracting agreements. Attend Small Business Network lunches and rapidly develop the knowledge to identify basic I.T issues to provide a basic quote. Research software prices to provide quotes for different computer packages. Provide basic services, after learning how to reset passwords and Malware services.

everyone in the same way,treating all patrons the same, organising entrance into the grounds via secure passes and keys, organising electronic filing. We were regularly assessed when we worked at 1300 SMILES Stadium and you are encouraged to speak with Carley Waters about this. Provide exceptional customer service to all patrons and ensure that patron safety was a priority. Ensure that correct accreditation was worn and shown for entry into Bay 1 – Members and Family of the Cowboys NRL team. Demonstrate a high level of responsibility, reliability and work within a team environment.

unplanned absences discussions and plans, behavioural feedback,

management, Recruitment, induction and training, resource development, online learning assessment for probationers, investigations, succession planning, HR Planning, Government compliance, legislative compliance, phone call management, continuous improvement, quality control and draft and implement operational plans on a team and leadership level. Coaching and mentoring, improve collection (money for kids), provide customer service excellence (transform our customer’s experience), Effective Stakeholder relations and engagement (from consultation to engagement), Informed customers and community and Excellence in service deliver capability. Implement comprehensive compliance strategies that ensure the right amount of child is paid on time, improve fairness and accuracy of CSA’s processes and procedures to



maximise voluntary compliance, create work environment that supports staff to deliver excellent customer service, provide staff with development, support and leadership to build a culture that will shift customer service to a new level, gather customer feedback and use it to inform continuous improvement of our business. Promote WHS within the office and manage a range of meetings.

References

Referee 1 Referee 2 Referee 3 Referee 4

Name Andrew Dutton Carley Waters Katherine Davies Andrew Barrow

Position Campus Manager Events Manager Supervisor Supervisor

Employer Careers Australia Group 1300 Smiles Stadium Child Support Program BMA Blackwater Mine

Relationship Site Manager Direct Line Supervisor Staff Andrew is also my husband; however, has the integrity required to provide a reference. Andrew is currently the GM for Sydney Harbour Ferries Maintenance section.



Do you want me to include contact email/phone?



Section 4: Trainer and Assessor Declaration

I, Anne-Marie Ida Barrow, declare that all the information provided above is accurate and correct.

INTERNAL USE ONLY

To be completed by the Head of Education & Training (or their delegate)

Reviewed by: Compliance Manager Review date:

Assessment: Based on the information provided, the Trainer and Assessor (please tick):

A. Meets Discover Educations’ requirements for a Trainer and Assessor

☐ B. Does not meet Discover Education requirements for a Trainer and Assessor

If ‘B’, please outlined proposed course of action:

How can we improve this document?If you can identify opportunities for us to improve this document, please email [email protected]. This request will automatically be logged on our Continuous Improvement Register. Please reference the QMS document name in your email and provide specific details about how we can improve the document for our quality purposes.


mailto:[email protected]



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