Training and Consulting · SCM241 Warehouse planning 59 SCM251 Improving warehouse processes and...

Training and ConsultingCourse catalogue 2015

www.festo-tac.com

We are training.We are consulting.We are industry.

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Dear reader,

Are you satisfied with your current productivity?This question is central to our thoughts and actions.

Festo is a global engineering and manufacturing company that maintains itsown global training and consulting teams for customers all around the world. Operating in the same economic sector and environment as our customers, we have a level of understanding and insight into your challenges that allows us to meet your needs by providing targeted training and consulting solutions. And are able to deliver our training services around the world in local languages to the high standard that both you and we require.

Our portfolio combines training courses with tailor-made Knowledge Checks, e-learning, courseware and hands-on learning systems. This unique integration increases the effectiveness of learning, optimises learning outcomes, and maxim-ises learning transfer. We can conduct a comprehensive analysis of your staff’s training needs to effectively align the contents and aims of in-house courses with your business objectives. On completion of the analysis, you are presented with a detailed report on your employees’ current knowledge levels and a competence development plan that addresses your key business objectives.

You can take advantage of our latest offering to fill potential competence gaps: We now provide tailor-made competence programs in the fields of maintenance, mechatronics and supply chain management. They consist of a range of training courses and project work specifically geared to the employee‘s role and industry needs – an optimal basis for their everyday work. Employers see immediate improvements in staff performance, confirming the programs as a sound invest-ment with an excellent ROI.

This catalogue provides details of our competence programs, courses and serious business games. Please do not hesitate to contact us directly to discuss your needs and ideas.

Dr. Daniel Boese Dr. Theodor NiehausManaging Director Managing DirectorFesto Didactic GmbH & Co. KG Festo Didactic GmbH & Co. KG

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Content

6 Intro

14 Training courses

17 Technology

18 PN111 Modern industrial pneumaticsPN291 Modern industrial pneumatics for operators

19 PN351 Systematic safety improvement in pneumatic systemsHY511 Modern industrial hydraulics

20 HY181 Mastering mobile hydraulicsHY132 Proportional hydraulics

21 AUT111 GRAFCET – The new process descriptionPLC211 Simatic S7 – Fundamentals

22 PLC271 CODESYS version 2 – A hardware-independent introduction to CODESYSPLC281 CODESYS version 2 – A hardware-independent introduction to PLC programming

23 PLC371 CODESYS version 3 – A hardware-independent introduction to CODESYSPLC381 CODESYS version 3 – A hardware-independent introduction to PLC programming

24 PLC441 Maintenance and troubleshooting of PLC systemsPLC451 Technical communications

25 PLC471 Simatic S7 analogue and PID controlPLC481 S7 workshop

26 EL131 Electricity for non-electrical industrial staff 1EL141 Electricity for non-electrical industrial staff 2

27 PA121 Valves in process automationPA221 Principles of industrial measurement and instrumentation

28 PA201 Practical mastery of closed-loop controlPA291 Fundamentals of closed-loop control technology

29 PA231 Water purification processes in modern water worksPA241 Safe and efficient water transport and distribution

30 PA251 Key processes of wastewater transportPA261 Modern wastewater treatment processes

31 PA271 Monitoring, controlling and optimising operations in water and wastewater treatment plantsPA281 Energy optimisation in water and wastewater treatment plants

32 PA321 Fundamentals of water technologyPA331 Operating membrane filtration processes

33 PA341 Mastering rapid sand filtrationPN331 Pneumatics for water management

34 ROB111 Robotics - Fundamentals ROB121 Motion control solution CMCA

35 ROB131 Maintenance of Tripod EXPTED811 Mastering the basics of electrical drives

36 PN381 Vacuum in handling technologyPN121 Maintenance and troubleshooting of electropneumatic systems using PLC controls

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37 PN142 Effective industrial problem-solving techniquesPN163 Valve terminal CPX - Commissioning, modification and fault elimination

38 HY521 Maintenance and troubleshooting in hydraulic systemsSN171 Mastering machinery safety 1

39 SN182 Mastering machinery safety 2PA141 Explosion safety

40 PN361 Energy saving in pneumatic systemsPT131 Maintenance strategies for maintenance operators

41 PT141 Conventional metal processingPT151 Metal processing with CNC machines

42 PT161 Material transport with crane and forkliftPT171 Assembly and installation

43 PT181 Commissioning of mechatronic systems

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45 Organisation

46 LP111 SYNCHRO – Introduction to Lean Production and VSMLP131 SMED – Reducing setup time with SMED

47 LP511 Lean Administration GameLP211 Production control methods

48 LP161 Analysing and designing value streamsLP261 Systematically designing value-added processes

49 LP271 Work organisationLP281 Fundamentals of Total Productive Maintenance

50 LP291 TOC – Theory of constraint in practical useLP301 Heijunka – levelling and smoothing

51 LP311 Pull – Kanban and CONWIPTCM151 Energy manager: Role, competences and responsibilities

52 IM181 Basics of effective maintenanceBM111 Maintenance excellence

53 BM121 Asset managementBM131 Maintenance strategies for maintenance managers

54 BM141 Safety, energy and environmental managementBM151 Energy market legislative contest

55 BM161 Energy consumption: Diagnosis and analysisBM171 Energy Management System: Design and implementation

56 BM181 Business administration compactSCM201 Introduction to supply chain management

57 SCM212 Supply chain processesSCM221 Warehouse role inside the supply chain

58 SCM231 Managing warehouse levels and purchasing policiesSCM241 Warehouse planning

59 SCM251 Improving warehouse processes and activitiesSCM261 Transportation management

60 SCM271 Warehouse personnel management

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63 People

64 LS111 Leadership training module 1LS242 Leadership training module 2

65 LS253 Leadership training module 3LS261 Leading the maintenance department

66 *) Competenceweb® concept – uncontested competences and execution*) High performance coaching for executives

67 *) Managing change*) Managing by travelling around – remote management

68 *) Optimal performance at work program*) Managing Germans in a German organisation as a non-German

69 *) General cultural training*) Doing business in all parts of the world

70 *) Multicultural team development*) Doing successful business as a woman in Asian and Oriental cultures

71 *) Successful purchasing strategy for China*) Dealing with indirect communication in China

72 *) Intellectual property – knowledge transfer *) Fit for India

73 *) Working with North Americans*) Successful communication with Latin America

74 *) Intercultural training for the Arabic market*) Working with managers in Eastern Europe

75 *) Best practices in international human resources development: Investors in people*) Developing an international human resources strategy

76 *) The human resources department as a brand*) Positioning human resources as a business partner

77 *) Employment law*) Intercultural assessment center

78 *) The balanced scorecard for international HR*) The role of human resources in mergers, acquisitions and integrations

79 *) Human resources development forum in China*) Keeping your Chinese co-worker - employee retention

80 *) Downsizing – the benefit of outplacement for organisationsCO231 Technical service: customer-oriented

81 *) Blue Ocean – ideas of uncontested market space*) Global key account management

82 *) International marketingTTT111 Train-the-Trainer – Mastering key trainer skills

*) We offer this course in co-operation with our partner Change International Ltd.

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85 Competence programs

86 Competence programs maintenance88 Maintenance specialist92 Maintenance and asset manager96 Energy efficiency for operators98 Energy efficiency for managers

102 Competence programs mechatronics104 Assembly specialist108 Fluidics specialist113 Maintenance specialist117 PLC and robotics specialist121 Process improvement specialist

126 Competence programs supply chain management128 Supply chain management fundamentals130 Production supervisor135 Production control specialist139 Process improvement specialist144 Tool setter147 Warehouse manager

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We know you have high goals.We want you to achieve more.We show you new ways forward.

The industrial evolution is in full swing:processes are becoming more complex, time is becoming more precious and costs and cost structures are becoming more important. With our training services, we show you in black and white how Festo Didactic is effec-tively keeping up with this evolution.

As a driver of industrial automation, we are proud to present our contribution on thefollowing pages. It demonstrates that, for decades, we have, together with you, ourcustomer, taken the right direction:that of the greatest productivity.

Training and Consulting

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SecurityYou are on the safe side with Festo. Whether it is about new machinery direc-tives and their implementation or quick, professional problem-solving support, at any time and in any situation, you can always rely on our experienced, global company network. This increases not only your satisfaction, but your productivity as well.

EfficiencyWe give our all for you – in customer sup-port as well as for your technical solution. You have faith in the experienced trainers and the reasoned concepts which ensure that your systems consume less material and energy. Not only are unplanned down-times reduced, the operating costs of the machines and systems also fall. Above all, this increases one thing: your productivity.

SimplicityThose who focus on central tasks are pro-ductive. We make it as easy as possible for you in your process chain, from selection, configuration and operation to documen-tation, commissioning, service and repair. Because we know your requirements, you can calmly concentrate on your core busi-ness. This saves you time and money.

CompetencyWe have experts working at Festo. Experts who know your challenges. Experts who smooth the way to greater productivity for you with dedication, technical and eco-nomical know-how and experience – and who are always nearby! These experts and their knowledge are our potential for suc-cess – for you! You will notice this from support and development to the last day of our collaboration.

300,0003,000

3916,000 176250

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Facts & figures:

industrialcustomers

More than

public trainingcourses/year

training languages

experts

countries

branch offices

national companies

On-site-in

We drive automation for your success.We are your partner to inspire you.We shape the future together.

What makes us engineers of productivity?

We have a very big goal: your productivity. Our motivation is to achieve this goal together with you. We take advantage of everything possible to make you more successful: our knowledge, our capabilities, our performance, our products and our services. We achieve this goal with four outstanding qualities for which we stand: security, efficiency, simplicity and competency. And this makes us what we are. Experts who don’t give up. Professionals who make the working day easier for you. Trainers and consultants who always manage to get a bit more out of your technologies, your organization and your people.

In a word, this makes us engineers of productivity.

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Worldwide availability? No problem.

Always available and absolutely reliable: we offer innovative products, solutions and services around the world. With over 250 branch offices in 176 countries, we ensure that we are always in close proximity to our customers. That is why experts from Festo can work in close cooperation.

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Training in technology and productivity – from a global engineering and manufacturing company

Manufacturing know-how

Festo is both a global engineer-ing and manufacturing company and training and consulting organisation with experienced instructors and consultants.This gives us deeper insights into key industry issues than other training providers.We practice what we teach.

And we can use this experience to help you optimise the two sides of the productivity equa-tion – people and technology.

Globally qualified trainers

Our networks of qualified train-ers in the areas of technology, organisation and people share resources and best practices and contribute to continuous improvement and development of new products to address cus-tomer needs.

Methods and formats

Our trainers draw on the entire range of methods and formats –from an interactive presentation for a large group to the coachingof individuals in production teams.

We practice what we teach

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Improving the people part of productivity

Our approach is competency-based – getting people fit for productivity

What we train

Festo offers a wide range of training services covering the three skills areas technology, organisation and people and the three factors in productivity: quality, time and cost.

Training is based on customer needs, for example:

Technology– Introduction of a new

technology– Development of all skills

needed to serve a production cell

Organisation– Establishment or enhance-

ment of continuous improve-ment processes

– Introduction of KanbanPeople– Improvement in

communication – Implementation of

problem-solving techniquesQuality– Increase of individuals’

sensitivity to quality– Reduction of rework and

reject rate Time – Optimisation of set-up time – Minimisation of unplanned

downtimeCosts– Avoiding waste– Reduction of capital tied up

in work-in-progress

How we train

Our training is competency-based, which means:– Benefits for all stakeholders

are clear – “Before” and “after”

snapshots of skills make the ROI transparent

– It complements the competency matrix approach to improving individual performance

– It fosters a will to achieve in both trainer and trainees

– It provides orientation and a sense of achievement in technology training

– Hands-on exercises with industrial components reinforce the transfer of new skills

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Getting exactly the right training

Our training formats andservices allow us to respond flexibly to your needs

No matter which training format you choose – whether public orin-house, a course, a workshop,a best-practice event or cor-porate strategy games – the focus is always on first-hand experience.

In both public and customised training, the outcomes are trans-parent to all stakeholders, allowing them to track progress towards achieving the required competencies. Rapid transfer to daily practice is a key quality criterion – we help you to meas-ure and optimise this.

And we match the delivery of our training services exactly to your needs, instructor-led full day or evening courses, virtual instruc-tor led or web-based – it is your decision.

Standard training

In public courses, a predefined set of competencies are trans-ferred. Approximately 42,000 course participants attend over 3,000 of our public courses worldwide every year. Our trainers deliver modular quality-assured training in 39 languages.

Customised training

There are three levels tocustomised training:

Customised courses designed to achieve agreed outcomes are generally in-house to achieve greater focus on your business needs, increased flexibility andreduced cost, often with the added advantage that partici-pants do not have to travel.

If you are not sure which skills profile a team needs, our Train-ing Needs Analysis (TNA) will identify requirements and audit current skills in a report.

To optimise transfer, a post course review can be run a few weeks after training – this audits the upgraded skills set against the agreed outcomes.

Competence development projects

If your customised training exceeds the scope of a single course, qualification programs can be established. These com-prise several courses with inter-vals between to transfer to the workplace and integration of in-house projects with goals such as optimising setup time.

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Customer-specific projects and consulting

Improving specific Key Per-formance Indicators (KPIs) such as downtime or setup time

Optimising production

Through value stream mapping we jointly track the progress ofa product through production with the aim of enhancing efficiency and avoiding waste. Experienced consultants employ state-of-the-art methods and tools that have been tried and tested at customer sites and in the Festo Group’s award-win-ning production facilities.

Principles

Application of tried and testedprocesses– Elimination of errors and

malfunctions– Identification and resolution

of the root causes of problems– Optimisation of all process

factors– Close communication with

machine operators

Cleanliness, order, discipline and standardisation as the basis for quality.

Benefits and results

– Higher qualification of all employees

– Increase in machine efficiency of up to 40 %

– Reduction in errors and rejects of up to 90 %

– Reduction of unplanned downtime of up to 90 %

– Reduced accident rate

Format: workshop and in-house project.

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Technology

Profound technical expertise

For over 40 years, we have been providing supportfor all development stages of automation technology. Our training courses use the latest technology.Close collaboration with our industrial divisionensures access to the latest machines and systems, while our trainers have first-hand expertise.

We set the highest standards for our training.You will notice the difference between our courses and competitors’: We provide fresh answers to long-standing challenges, helping you to advance your company’s plans.

Our trainers know the areas of work of your partici-pants. This knowledge extends beyond purely tech-nical requirements.

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18 More information: www.festo-tac.com

Modern industrial pneumatics

ContentsThis 3-day course covers the following topics:• Drives: Cylinders for different drive purposes• Valves: Various valve types

(pneumatically/electrically controlled, designs, different mid positions etc)

• Controls: Pneumatic and electric control of valves– Position control: Limit switches and sensors– Speed control: Uses of throttle valves– Logic control: AND/OR valves– Pressure control: Uses of adjustable pressure sensors– Time-dependent control

• Fundamentals of industrial electric controls: Buttons, contacts, relays

• Fundamentals of compressed air supply: Production, preparation, distribution

• Symbolic representation of devices, standards• Identifying and eliminating faults, including safety aspects• Cutting installation costs – from single valve to valve terminal OutcomesThe participant:• can design, assemble and test basic pneumatic circuits• can maintain and troubleshoot pneumatic components and basic

control systems• can identify and describe the design, features and operation of

pneumatic components• can identify and explain symbols for pneumatic components• can interpret technical specifications and data relating to

pneumatic components• understands the fundamentals of compressed air generation

Article number559395

PN111

Pneumatics

Modern industrial pneumatics for operators

ContentsThis 3-day course covers the following topics:• Safety in pneumatics• Actuators and valves• Controls:

– pneumatic and electrical control of the valves– position and speed control

• Basic principles of compressed air supply: Production, preparation, distribution

• Daily preventive maintenance• Identifying abnormalities in production• Basic troubleshooting of pneumatic systems• Various breakdown analysis tools• Regulations OutcomesThe participant:• can identify and tag malfunctions in production• can perform regular preventive maintenance procedures• can fill out and analyse various breakdown charts and tools• can identify and troubleshoot basic pneumatic breakdowns• can communicate failures and breakdowns to the

maintenance crew


PN291

Pneumatics

19More information: www.festo-tac.com

Systematic safety improvement in pneumatic systems

ContentsThis 2-day course covers the following topics:• Correct dimensioning• Operation modes• Safe designing example

– Hazardous areas– Risk analyses– Safety measures

• 10 technical safety functions• Emergency stop• Pneumatic safety tips OutcomesThe participant:• can recognise the hazards in pneumatic processes• is able to analyse the risk factors of simple pneumatic designs• can apply safety measures and safety circuits• understands the principles of emergency and safety solutions• can raise the safety of simple pneumatic designs


PN351

Pneumatics

Modern industrial hydraulics

ContentsThis 4-day course covers the following topics:• Equipment and circuit diagram symbols, reading and interpreting

basic hydraulic circuit diagrams• Physical principles• Structure and mode of operation of basic components• Measuring volumetric flow and pressure• Technology and characteristic data of valves and drive elements• Intensive training for industrial practice: setting up systems in

accordance with circuit diagrams, commissioning OutcomesThe participant:• can design, assemble and test basic hydraulic circuits• is able to maintain and troubleshoot basic hydraulic control

systems• can identify and describe the construction, designs features and

operation of hydraulic components• can interpret technical specifications and data relating to hydraulic

components and systems• can interpret safety measures• is familiar with graphical symbols for hydraulic components• can perform simple calculations of pressure, flow and force


HY511

Hydraulics


Mastering mobile hydraulics

ContentsThis 3-day course covers the following topics:• Hydrostatic transmission and related components• Steering unit• Working hydraulics• Load holding• Load sensing in constant and variable displacement pumps• Pressure and flow control• Fundamentals of proportional control• Commissioning and maintaining mobile systems OutcomesThe participant:• can identify the components and explain their functions in a

given mobile hydraulic circuit• can build and test hydrostatic transmissions, working hydraulics

and steering circuits• can explain load sensing functions and other efficiency components• can make adjustments to the control parameters of mobile

hydraulics• can measure the required parameters in a mobile hydraulic circuit• can systematically troubleshoot and explain maintenance

procedures• can explain the safety measures in mobile equipments


HY181

Hydraulics

Proportional hydraulics

ContentsThis 3-day course covers the following topics:• Structure, function and characteristic data of proportional, way,

pressure and flow control valves• Generation of set points• Adapting amplifier electronics to required conditions• Development and interpretation of proportional hydraulics circuit

diagrams• Intensive practical training through setup of circuits according to

circuit diagrams and setting parameters for optimal commissioning• Procedures for maintenance, troubleshooting and commissioning• Open- and closed-loop control• Servo valve technology and control OutcomesThe participant:• can explain the structure and mode of operation of proportional,

way, pressure and flow control valves• is able to interpret the characteristic data of proportional valves• can choose the right proportional or servo solution for the

application• is able to develop, read and interpret proportional hydraulics circuit

diagrams• can explain the principles of servo valve technology and control• can explain the difference between open- and closed-loop controls• is able to identify and solve the most common faults in proportional

and servo hydraulics systems


HY132

Hydraulics


GRAFCET –The new process description

ContentsThis 1-day course covers the following topics:• Explanation of the key elements of the standard• What can GRAFCET do that Function Chart cannot?• Modes of operation• Hierarchies• Macro- and microstructures• Decentralised intelligence and sequences• Creating example GRAFCETs OutcomesThe participant:• knows the advantages, benefits and application fields of GRAFCET• knows the characteristics and structure of GRAFCET plans• can read and understand a GRAFCET plan• can visualise automation technology problems step by step with

GRAFCET• can draw their own GRAFCET plans of varying degrees of difficulty


AUT111

PLC

Simatic S7 –Fundamentals

ContentsThis 4-day course covers the following topics:• Basic structure of the Simatic S7 controller• Roles of the input and output modules• The 3 programming languages: FUC, LD and IL• The basic instruction set of Simatic S7• GRAFCET – Designing an application• Introduction to networking• Archiving and restoring PLC programs OutcomesThe participant:• can configure and commission a Simatic S7 controller• can create, read out and change hardware configurations• can create and commission PLC programs with logic operations

and sequences• can combine various program modules into structured programs• can isolate and eliminate faults and errors using the diagnostic

buffer and status display• can design, program and implement basic automation tasks


PLC211

PLC


CODESYS version 2 – A hardware independent introduction to CODESYS

ContentsThis 2-day course covers the following topics:• Overview of the IEC 61131-3 standard• Introduction to the Codesys programming environment• Use of the 6 programming languages IL, ST, LD, FBD, SFC, CFC• Use of visualisation• Working with simulation• Functions, function blocks and libraries• Conversion of PLC programs• Use of variable and symbolic operands• Using the help function• Aids for troubleshooting OutcomesThe participant:• can explain the scope and potential of Codesys• can explain the positioning of Codesys to other programming

environments• can select the best programming language for a given task• can identify which products can be programmed with Codesys• can select appropriate languages for specific tasks and combines

them to a complete project• can create a basic simulation based on the internal SoftPLC from

Codesys and test programs• can create a basic visualisation (for example, of a belt or

distribution station)


PLC271

PLC

CODESYS version 2 –A hardware independent introduction toPLC programming

ContentsThis 2-day course covers the following topics:• Design and functions of a PLC• Overview of the IEC 61131-3 standard• Overview of automation structures and bus systems• Functionality of the Codesys programming environment• Use of the 6 programming languages IL, ST, LD, FBD, SFC, CFC• Offline simulation• Visualisation• Configuration and commissioning Festo automation systems OutcomesThe participant:• can use and combine IEC 61131-3 languages (Codesys version 2.3)

to program a professional solution for an industrial application quickly and efficiently

• can program IEC 61131-2 compatible industrial controllers• can describe the sequence of the MPS Distribution Station using

GRAFCET• can program the sequence of the MPS Distribution Station using a

language or combination of languages• can use debugging tools to simulate, test and trace• can use Codesys features to troubleshoot• masters the fundamentals of visualisation• can create and use different kinds of variables (local, global)• knows how to find help within the software


PLC281

PLC


CODESYS version 3 – A hardware independent introduction to CODESYS

ContentsThis 2-day course covers the following topics:• Overview of the IEC 61131-3 standard• Introduction to the Codesys programming environment• Use of the 6 programming languages IL, ST, LD, FBD, SFC, CFC• Use of visualisation• Working with simulation• Functions, function blocks and libraries• Conversion of PLC programs• Use of variable and symbolic operands• Using the Help function• Aids to troubleshooting OutcomesThe participant:• can explain the scope and potential of Codesys• can explain the positioning of Codesys compared to other

programming environments• can select the best programming language for a given task• can identify which products can be programmed with Codesys• selects the appropriate languages for specific tasks and combine

them to a complete project• can create a basic simulation based on the internal SoftPLC from

Codesys and test programs• can create a basic visualisation

(for example, of a belt or distribution station)


PLC371

PLC

CODESYS version 3 –A hardware independent introduction toPLC programming

ContentsThis 2-day course covers the following topics:• Design and functions of a PLC• Overview of the standard IEC 61131-3• Overview of automation structures and bus systems• Functionality of the Codesys programming environment• Use of the 6 programming languages IL, ST, LD, FBD, SFC, CFC• Offline simulation• Visualisation• Configuration and commissioning Festo automation systems OutcomesThe participant:• can use and combine IEC 61131-3 languages (Codesys version 3.2)

to program an professional solution for an industrial application quickly and efficiently

• can program IEC 61131-2-compatible industrial controllers• can describe the sequence of the MPS® Distribution Station using

GRAFCET• can program the sequence of the MPS® Distribution Station

using a language or combination of languages• can use debugging tools to simulate, test and trace• can use Codesys features to troubleshoot• masters the fundamentals of visualisation• can create and use different kinds of variables (local, global)• knows how to find help within the software


PLC381

PLC


Maintenance and troubleshooting ofPLC systems

ContentsThis 3-day course covers the following topics:• Functional correlations between mechanics – pneumatics –

electrics – PLC• Commissioning of machines and machine systems• Structure and function of PLC• Using PC for troubleshooting• Troubleshooting as a team• Using technical documentation• Process FMEA (Failure Mode and Effect Analysis) as tool for

preventive maintenance• Parallel and serial communication between machines• Improving machines using maintenance strategies OutcomesThe participant:• is able to think in processes and functional correlations• can read technical documentation• is familiar with the function of PLC and PLC programs• can use software tools for troubleshooting • can identify and remove failure causes• can apply FMEA to eliminate faults in a system


PLC441

PLC

Technical communications

ContentsThis 5-day course covers the following topics:• Parallel and serial data communication• Fieldbus system overview• Kinds of networking structures • AS interface• Differences between conventional PLC systems and

fieldbus systems• Master, passive and active slaves• Characteristics of different fieldbus systems• Online network diagnostics using host PLC programming software• Interfacing between compatible fieldbus systems• Network reaction to errors• Practical commissioning, installation and configuration of the

following networks: parallel data communication, Profibus DP, AS-Interface

• Commissioning, installation and configuration OutcomesThe participant:• is able to plan networking systems• can choose the right networking approach• can find faults in a network• is able to differentiate between commonly used fieldbus systems


PLC451

PLC


Simatic S7 analogue and PID control

ContentsThis 3-day course covers the following topics:• Analogue value processing• A/D converter and D/A converter• Standardisation of analogue input values• Frequency measurement• Maximum and minimum limits of an analogue value• Difference between local and global variables• 16/32-bit converter• Current input, voltage output• Analogue sensors• I/O-components OutcomesThe participant:• can plan and program a task that requires analogue value

processing• can integrate an analogue unit into a PLC program• can read and handle output analogue values• can connect analogue components correctly• can address and parameterize analogue components• can commission and test the system• can integrate analogue value processing into a program


PLC471

PLC

S7 workshop

ContentsThis 4-day course covers the following topics:• Complex hardware tests• Further exploration of STEP 7• Sequence programming in FUC• Application of organisational modules• Declaration of variables in function modules and functions• Application of standard and system function modules• Application of IEC modules from the library• Operation modes: setup, automatic, single step, emergency stop• Analysis of necessary communication between modules

in machines• Data and tool transfer OutcomesThe participant:• understands and can create complex program structures• is able to plan, realize and evaluate complex PLC programs• is able to commission modules and machines• can undertake structured programming• can work with and generate data modules• can find errors in complex programs quickly and efficiently• can spot the reasons for machine breakdowns with the aid of the

PLC program• makes changes and additions to programs developed by others


PLC481

PLC


Electricity for non-electrical industrial staff 1

ContentsThis 2-day course covers the following topics:• What is electric current? What effects does it have?• Units and symbols• Ohm’s Law• Measuring in the circuit• Voltage supplies – direct current, alternating current• Loads in electrical circuits• Series connection• Parallel connection• Voltage divider• Circuit principles• Electrical components (relay, contactor etc.)• Avoidable and unavoidable measuring errors• Conductors – semiconductors – non-conductors (insulators) OutcomesThe participant:• can explain the working principle of an electrical circuit and

all the basic physical phenomena• can effectively measure an electrical circuit• can name the key electrical components used in industry• can build and commission basic electrical circuits• can read basic electrical circuit diagrams


EL131

Electricity

Electricity for non-electrical industrial staff 2

ContentsThis 2-day course covers the following topics:• Safety in electric circuits• Electric field and magnetism• Coils• Capacitors• Calculating and interpreting values• Three-phase current• Work and power• Motors• Fundamentals of sensor technology OutcomesThe participant:• is able to explain and apply the safety procedures for working in

electrical circuits• can name the electrical sensors and actuators, and relate them to

real-life applications• is able to build and commission circuits of intermediate complexity

with sensors and common electrical actuators (valves, motors, safety circuits)

• is able to diagnose the most common faults in electrical circuits• is able to calculate the cost of using electricity


EL141

Electricity


Valves in process automation

ContentsThis 4-day course covers the following topics:• Overview of design and function of process valves,

taking international standardisation into account• Physical principles and material selection related to media

and process valves• Testing and certification requirements for process valves

(such as works test certificate)• Cavitation – what is cavitation, how to avoid cavitation damage

with specially designed valve types• Principles and selection of process valve actuation

(manual, hydraulic, electric and pneumatic)• Reading and interpreting process valve symbols• Influence of international regulations on the process valve selection

(AWWA, API etc.)• SIL regulation (Safety Integrity Level), explosion safety and the

influence on the process valves OutcomesThe participant:• can select, assemble and test complex process valve installations• can maintain and troubleshoot complex process valve installations• can identify and describe the construction, design features and

operation of process valves• can interpret technical specifications and data relating to process

valves and systems• can identify and explain graphical symbols for process valves• can perform simple calculations of pressure, flow and force• knows the role of process valve actuation – manual, hydraulic,

electric and pneumatic• knows how to prevent cavitation damage• is aware of current innovative developments and trends in process

valve automation products and their application


PA121

Process automation

Principles of industrial measurementand instrumentation

ContentsThis 4-day course covers the following topics:• Basic electric principles and electrical safety• Transducers and sensors• Principles of measurement (flow, level, temperature and pressure)• Control valves, their components and functions• Control theory• Fundamentals of control loops• Instrumentation symbols and drawings• Practical training on software and hardware with loop tuning and

adjustment• Safety concerns and procedures when operating control systems OutcomesThe participant:• can measure and describe the difference between basic electrical

principles• can identify, describe and measure the difference between

analogue and digital signals• can identify and measure sensors used to measure

process variables and understands their principles• can identify and describe the components of a control valve• can explain the main parts of open- and closed-loop systems,

their functions and signal flows• can identify the symbols and components used in instrumentation

drawings


PA221

Process automation


Practical mastery of closed-loop control

ContentsThis 4-day course covers the following topics:• Operation of the components in a closed-loop control system inclu-

ding static and dynamic functions• Requirements for open- and closed-loop stability and

control system tuning methods• Functionality of cascade control loops and the advantages of

cascade control over single-element• Feedback control, and tuning a cascade control loop for optimum

control• Principles and design features of feed-forward control and tuning a

feed-forward control system for optimum control• Operation and function of ratio control systems and tuning of ratio

control systems• Safety concerns and procedures when operating control systems OutcomesThe participant:• can commission a basic closed-loop control system• can initiate and modify basic closed-loop control systems• can identify components• can read a circuit diagram or wiring schematic• can connect components according to a circuit diagram or wiring

schematic• can operate, describe, identify and analyse a control• knows the fundamentals of closed-loop controls


PA201

Process automation

Fundamentals of closed-loop controltechnology

ContentsThis 1-day course covers the following topics:• Specifics of open-loop control• Introduction into closed-loop control• Basic terminology of closed-loop control• Characteristics of the two-step controller method• Hands on exercises with P controller, I controller and PI controller• Operation of a controlled system with Two-step-, P, I and

PI controllers• Fundamentals of fine tuning a PI controller OutcomesThe participant:• can name and explain the closed-loop control variables• can commission a basic closed-loop control system• can initiate and modify basic closed-loop control system• can operate, describe, indentify and analyse a control system


This course is an abbreviated version of the course PA 201 “Practical mastery of closed-loop control”

PA291

Process automation


Water purification processesin modern water works

ContentsThis 1-day course covers the following topics:• Phases of precipitation and flocculation

– Types of substances in water– Phases in coagulation and flocculation processes– Optimizing dosage of coagulants

• Chlorine dosage and disinfection– Disinfection control– Measurement of chlorine concentration

OutcomesThe participant:• learns how to control coagulation and flocculation processes• can evaluate the processes of precipitation and flocculation and

identify overdosing• can create a sedimentation graph• knows how to dose chlorine• can measure and interpret chlorine dosage• can explain the effects of chlorine overdosing


PA231

Water management

Safe and efficient water transportand distribution

ContentsThis 2-day course covers the following topics:• Operation of pumps

– Types of pumps and the principles of their operation– Components of pumps

• Water transport to high tower– Constant supply of drinking water– Manual control of the filling level

• Water supply to different pressure zones– Simulation of two settlement zones located at different altitudes– Manual valve control

• Water loss– Analysis of water consumption – Identification of water loss– Leak detection

OutcomesThe participant:• can identify and explain types of pumps and their components• can supervise and control a pump and the relationship between

pressure and flow• is able to control the fill level of a tank• can implement measures to ensure water supply to different

pressure zones• is able to keep the fill level of a high tower constant under varying

basic conditions• can detect leakages with zero-consumption measurement


PA241

Water management


Key processes of wastewater transport

ContentsThis 2-day course covers the following topics:• Principles of water flow in pipes• Transport of solids• Operation of sewer systems

– Stormwater management– Types of rain overflow devices and basins

OutcomesThe participant:• can describe sedimentation and re-mobilisation in a combined

sewer system• can explain the impact of blockage in a sewer system• is able to differentiate between dry weather and rain flow and

explain the influence on solid transport• can forecast effects of exceeding the hydraulic capacity• can name the basic mechanism that lead to first flush• can describe the function and different types of rain overflow

basins• is able to explain the role of the throttle device and the overflow


PA251

Water management

Fundamentals of modern wastewater treatment processes

ContentsThis 2-day course covers the following topics:• Sedimentation

– Principles of sedimentation– Factors and process parameters affecting sedimentation– Sedimentation tank types– Sedimentation tank zones and processes– Sludge withdrawal and recycling

• Biological treatment (activated sludge)– Aerobic wastewater treatment– Activated sludge process – Calculations for activated sludge– Maintaining solids concentration by sludge recirculation

OutcomesThe participant:• knows the factors that influence sedimentation processes• understands and can control sedimentation processes• understands the activated sludge processes• knows the consequences of overload in a wastewater treatment

plant• can measure and control the amount of oxygen needed


PA261

Water management


Monitoring, controlling and optimisingoperations in water and wastewatertreatment plants

ContentsThis 2-day course covers the following topics:• Data collection• The following parameters are collected:

– Fill levels– Volumetric rates– Line pressure– Electric voltage, power– Oxygen (O2)– Chlorine (Cl2)

• Interpretation of characteristic data parameters• Automated closed-loop control of pumps, valves and aeration OutcomesThe participant:• can define and supervise goals related to water and wastewater

treatment• can identify relationships within the processes• can use different control strategies• can control fill level• can manage volumetric flow control• is able to handle drain control• can control aeration


PA271

Water management

Energy optimisation in water and wastewater treatment plants

ContentsThis 2-day course covers the following topics:• Forms of energy and its sources• Energy consumption in water and wastewater treatment• Optimisation of energy consumption for aeration• Energy efficiency• Cost impact of ineffective systems• Causes of energy waste• Energy management systems OutcomesThe participant:• is able to evaluate detailed energy consumption and the costs of

energy sources• can determine main consumers in a plant• can detect faults that cause waste of energy• can define and supervise quality goals related to energy

consumption• can compare the efficiency of systems (for example, pumps)• is able to optimise energy demand of control strategies

(automated close-loop control), such as fill level, flow control or aeration

• can evaluate measures for energy saving• can develop an energy management system• can estimate the potential for energy production in a wastewater

treatment plant


PA281

Water management


Fundamentals of water technology

ContentsThis 1-day course covers the following topics:• Setup and commissioning of a processing plant

– Reading and creating flow charts– Installing piping for processing components– System analysis

• Manual measurement– Hydrostatic and hydrodynamic pressure measurement– Manual fill-level and flow control– Determination of quantity and volume

• Documentation of process sequences– Graphical analysis– Systematic troubleshooting– Creating test protocols– Determination of energy demand

OutcomesThe participant:• can read and understand simple technical drawings• knows the structure and function of elementary

process engineering components• is able to manually control simple processes• can make statements about the state of a process on the basis

of measured values • can identify influences or disturbance variables acting on the

process parameters of flowrate and pressure• can draw and analyse simple pump characteristic curves• is able to determine the interaction between pressure and

volumetric flow in a piping system


PA321

Water management

Operating membrane filtration processes

ContentsThis 1-day course covers the following topics:• Membrane process streams• Function principles of particle separation• Functional principle of ion separation• Factors influencing separation• Osmosis/reverse osmosis• Crossflow/dead end filtration• Flushing process OutcomesThe participant:• can describe the factors influencing separation• can name the effects of exceeding hydraulic capacity• can outline the membrane filtration parameters that determine

the process• can describe the basic function of backwashing• can describe a step program for membrane filter operation and

indicate the function of the individual steps and their benefits• can optimise a flushing program


PA331

Water management


Mastering rapid sand filtration

ContentsThis 1-day course covers the following topics:• Functional principles of particle separation• Factors influencing separation• Cake/deep-bed filtration• Dry/wet filtration• Slow/rapid sand filter• Flushing process• Continuously flushed filters OutcomesThe participant:• can describe the factors influencing separation• can name the effects of exceeding hydraulic capacity• can outline the sand filtration parameters that determine the

process• can describe the basic function of backwashing and the role of

air and water flushing• can describe a step program for rapid sand filter operation and

indicate the function of the individual steps and their benefits• can optimise a flushing program


PA341

Water management

Pneumatics for water management

ContentsThis 3-day course covers the following topics:• Production and distribution of compressed air• Identifying and eliminating waste• Reading circuit diagrams and interpretation of control sequences• Design and function of directional control, pressure, shutoff and

flow control vales• Function of linear and rotary drives• Correct adjustment of process drives and their sensors• Safe and precise manual intervention• Safe decommissioning in the event of total loss of auxiliary energy• Practical exercises, designing and testing circuits, troubleshooting OutcomesThe participant:• can confidently identify relationships within the process• can avoid damage and failure in the event of operator errors

through safe and precise intervention


PN331

Water management


Robotics –Fundamentals

ContentsThis 1-day course covers the following topics:• Handling devices

– Fundamentals, types and applications, advantages and disadvantages

– End effectors• Mechanics

– Degrees of freedom, joints– Linear motion, circular motion

• Coordinate systems– World, reference

• Movement vs. speed– Drives, servo and induction motors– Feedback

• Motion control– Basic blocks– Typical data of a motion control system

• Applications– Examples– “Hands-on”

OutcomesThe participant:• is able to identify the different types of handling systems• can describe the mechanics behind robotics systems• can describe the working principles behind the control of

movement and speed• is able to explain what a coordinate system is• can enunciate the principles of a motion control system


ROB111

Handling systems

Motion control solution CMCA

ContentsThis 2-day course covers the following topics:• Motion functions

– Positioning– Synchronisation– Homing

• Dynamics– Distance, speed, acceleration and jerk

• Handling systems architecture– Festo kinematics

• CMXR– Overview and performance

• Teach pendant and Festo Teach Language (FTL)– Overview, programming– Integrated Codesys PLC

• Applications– Examples– “Hands-on”– Pick and Place– Optimising

OutcomesThe participant:• can identify the different pieces of equipment that are part of the

motion control systems• can commission a motion control system• masters standard programs of handling (Pick and Place) with

FTL language for the Festo Electrical Handling Systems and the Teach pendant

• can optimise the program to achieve the maximum performance


ROB121

Handling systems


Maintenance of Tripod EXPT

ContentsThis 1-day course covers the following topics:• Maintenance

– Greasing of the axis and rods– Adjustment of rod lost detection

• Repair– Replacing a belt and acquiring the feed constant– Replacing of rod

• Control system– General overview of the components– Working with the Teach pendant– Creation of a status report– Replacing control components including parameterisation

• Troubleshooting– Typical errors

OutcomesThe participant:• can maintain the Tripod according to the manufacturer’s

specifications• works with the Teach pendant to diagnose and troubleshoot

the system• can exchange minor components


ROB131

Handling systems

Mastering the basics of electrical drives

ContentsThis 2-day course covers the following topics:• Linear and rotary mechanical drives

(Tooth belt, spindle, ball screw, torque motor)• Motors (DC motors, AC motors – synchronous and asynchronous,

servo, stepper)• Direct drives (linear and torque motors)• Brakes for electrical drives• Mechanical gear units for electrical drives• Displacement encoders (incremental, absolute, resolver)• Selection criteria for electrical drives• Controllers• Festo Configuration Tool (FCT) software package OutcomesThe participant:• is able to select the most appropriate components for a given

application, safely commission drives and locate and eliminate simple faults

• can explain the functional principles of synchronous machines and steppers

• can describe the functional principles of servo and stepper controllers

• can differentiate between the various types of encoders and identify their function and specific application

• can explain the differences between the various types of brakes• is able to analyse a system consisting of different electric drives,

controllers, brakes, gear boxes and explain their configuration and relationship

• can differentiate between the range of gear boxes for electrical drives and identify their function and specific application

• can differentiate between the various types of mechanical drives (axes), and explain their construction

• can explain the relevant parameters of the configuration software and their effect on the drive system positioning and torque control


ED811

Handling systems


ContentsThis 1-day course covers the following topics:• Introduction to vacuum technology• Vacuum generation in handling technology• Vacuum components in handling technology• Component selection criteria OutcomesThe participant:• understands the generation and provision of vacuum• is able to describe the fundamentals of vacuum• can select and dimensions suction cups• can interpret the material properties of handling with vacuum• can interpret the vacuum generator properties• can design simple vacuum circuits


PN381

Handling systems

Vacuum in handling technology

ContentsThis 3-day course covers the following topics:• Functional relations between mechanic, pneumatic, electronic

and PLC components of a system• Reading and using machine documentation• Set up and commissioning of a system with pneumatics and

PLC control• Optimising systems using fault documentation• Methodical approach to find analyse failures in systems• Applying FMEA technique to prevent failures• Practical exercises in troubleshooting OutcomesThe participant:• can set up and commission a pneumatic system with a PLC control• can interpret the documentation of the system• can interpret the construction, design features and operation of

components and their relations• can design and analyse a machine fault list• knows how to apply various methods to analyse the root causes of

the failures and take actions• can apply FMEA to prevent failures on a system


PN121

Troubleshooting

Maintenance and troubleshooting ofelectropneumatic systems using PLC controls


ContentsThis 2-day course covers the following topics:• Defining, understanding and communicating problems• Troubleshooting using problem-solving techniques• Causes of downtime and how to prepare a fault list• Methods/tools for analysing and eliminating root causes

(Pareto, cause-effect diagram, brainwriting, FMEA, measure list, measure plan)

OutcomesThe participant:• can effectively understand and communicate problems• is able to build a team to start the analysis of a major problem that

could not be solved individually• can apply various techniques to identify and eliminate the root

cause of the problem• can design and analyse a machine fault list for various production

systems• can take effective actions and control action plans for a permanent

fix of the problem• applies basic FMEA analysis on industrial systems


PN142

Troubleshooting

Effective industrial problem-solvingtechniques

ContentsThis 2-day course covers the following topics:• Design and function of three different CPX valve terminal series

– MPA– Midi– VTSA

• Valve functions• Creating pressure zones• Drawing and reading pneumatic circuit diagrams• Functional relationships between pneumatics and electrical

engineering• Terminal configuration and spare parts ordering• Modification and replacement of parts• Versatile electrical connection technology• Adjustable failsafe behaviour• Detection and elimination of pneumatic and electric controls• Diagnosis via fault LEDs at the Profibus node• Creating a Profibus configuration using STEP7• Testing and diagnosis via Profibus using a programming unit• Programmed diagnosis OutcomesThe participant:• is familiar with the CPX valve terminals and operation principles• can interact with the CPX interface• can diagnose failures of CPX valve terminals• can make a diagnosis via Profibus


PN163

Troubleshooting

Valve terminal CPX –Commissioning, modification andfault elimination


ContentsThis 3-day course covers the following topics:• Important hydraulic components• Circuit design and reading circuit diagrams• Hydraulic troubleshooting techniques• Analysing circuits for troubleshooting• Hydraulic maintenance approach• Troubleshooting guides OutcomesThe participant:• knows the features of important hydraulic components• can interpret the technical data of the component• understands how availability of production equipment

can be improved• knows the efficient maintenance methods• can read and analyse hydraulic circuit diagrams• can effectively troubleshoot hydraulic circuits• can safely commission the system


HY521

Troubleshooting

Maintenance and troubleshooting ofhydraulic systems

ContentsThis 2-day course covers the following topics: • Standard EN ISO 13849-1 for the Performance Level (PL) and

Mean Time To Failure (MTTF) calculations• Standard EN ISO 13849-2 for the validation of the safety systems

designed for the machinery• Standard EN IEC 62061 for electrical, electronic and programmable

equipment• Safety Integrity Level (SIL)• Combination of several machines and Integrated Manufacturing

System (IMS) OutcomesThe participant:• can apply the machinery directive• can determine which other directives have to be applied• can determine and describe the limits of the machinery• can explain the changes contained in the “new” machinery directive• is able to describe the relationship between the directives and the

harmonised standards• can carry out a risk assessment and address the residual risks• can explain the difference between a machinery and a partially

completed machinery• can list the documents that have to be prepared for the machinery

and the partially completed machinery• is able to define the life phase of the machinery and to identify the

responsible person for each life phase of the machinery• can use the information from the EN ISO 13849-1 and 13849-2 (PL)• is able to develop the safety circuits for different categories• performs the necessary calculations for PL, MTTD based on the

B10 value• can prepare a declaration of conformation or a declaration of

incorporation based on the harmonised standards


SN171

Safety

Mastering machinery safety 1


ContentsThis 2-day course covers the following topics: • Standard of electrical safety of machinery is EN IEC 60204-1:2006

Safety of machinery –Electrical equipment of machines – Part 1: General requirements.

OutcomesThe participant:• can define the definition of a basic Integrated Manufacturing

System (IMS)• can define the limits of the IMS• is able to identify a task zone in an IMS• can define the span of control in an IMS• can describe the measures that have to be taken to suspend

safety functions• can identify the person responsible for the design of the IMS• can locate the connection of the incoming supply• can design a control cabinet and the electric installation in a

machine• can identify the required electrical protection class (IP)• can carry out the required calculations for the electric installation in

the machine, cross wire section, current carrying capacity, cable length, overcurrent protection, etc.

• is able to explain the difference between protective and functional bonding

• can design a “safe” IMS• can define the limits of the machine and the covered area for the

task zone• can design a safety system for the IMS• can use the 60204 calculation tool• is able to create the appropriate documentation for the IMS and the

control system of machinery• can provide the necessary information about the required power

supply (electric, pneumatic, hydraulic, etc.)


SN182

Safety

Mastering machinery safety 2

ContentsThis 4-day course covers the following topics:• Explosion safety fundamentals EN 60079, EN-1127, EN-13463,

IEC61241– plus appropriate guidelines, function and duties, selection and qualification

• ATEX Directive 94/9/EC, IECEex, UL-Aex ...• Process safety management, risk management• Process hazards analysis• Implementation of explosion safety management• Documentation and approvals OutcomesThe participant:• understands and can use EU guideline 94/9EG plus related

guidelines• knows explosion safety – function and duties, selection and

qualification• knows fundamentals of technical explosion safety –

electrical and mechanical• knows appropriate legal regulations and responsibilities of the ope-

rator/owner• understands the reaction and properties of materials, chemicals

and mixtures in gas and dust areas• knows/understands relevant standards

(ISO/DIN/AWWA/ANSI ...)• can perform accreditation and relevant guidelines

(German Lloyd, FDA ...)• can organise and develop operational explosion safety measures

and implement them in operational concepts• can develop EX documentation and initiate approvals• can communicate with internal and external bodies• is familiar with the framework, definitions, systems, hardware and

software requirements


PA141

Safety

Explosion safety


ContentsThis 1-day course covers the following topics:• Costs of compressed air with measurements• Costs of leaks• Compressed air consumption of various circuits• The cost of oversizing and undersizing components• Rightsizing for efficiency• Energy efficient circuits• Correcting the faults that cause efficiency waste OutcomesThe participant:• understands the relationship between consumption and costs

of energy sources• can apply efficiency measures in the preparation, distribution

and consumption of compressed air• is able to correct faults that cause efficiency waste• can apply efficiency measures in pneumatic circuits• can select efficient components for various applications• is able to measure the air consumption of various

pneumatic applications• can improve the lifetime of various pneumatic components


PN361

Energy efficiency

Energy saving in pneumatic systems

ContentsThis 2-day course covers the following topics:• Production systems and their influence on maintenance• Six typical machine losses• Roles and self-perception of maintenance department• Maintenance strategies in comparison:

– Fire-fighting strategy– Preventive maintenance– Total Productive Maintenance (TPM)– Reliability Centered Maintenance (RCM)– Risk Based Maintenance (RBM)

• Methods to find the right strategy• Key Performance Indicators for maintenance departments• Process for implementing maintenance strategies• Examples and practical exercises OutcomesThe participant:• is familiar with different maintenance strategies and their

relationship to production systems• is able to choose the right strategy for each machine in relation to

the value stream• can plan the implementation process• knows Key Performance Indicators for maintenance departments

and can use them to measure the success of maintenance strategies


PT131

Production engineering

Maintenance strategies formaintenance operators



ContentsThis 8-day course covers the following topics:• Metalworking materials• Selection of material according to the task• Metalworking: Drilling, turning, milling, sawing, filing, deburring • Technical drawings: reading and drawing• Geometric dimensioning and tolerances• Processing methods• Production plan• Measuring instruments: caliper, micrometer, metal ruler• Measuring methods• Types of join OutcomesThe participant:• masters the fundamental skills of metalworking• can read technical drawings and can produce simple workpieces

according to drawings• can select the right processing methods and prepare production

plans• can specify, evaluate and check the results of their own work and

can, if necessary, make corrections • can choose the right-fit system


PT141

Conventional metal processing


ContentsThis 8-day course covers the following topics:• Design of a CNC lathe and CNC milling machine • CNC control system• CNC processing• x-y-z axes• Clamping device• Zero point• CNC commands• Programming methods OutcomesThe participant:• can understand, write and implement a small program for a

CNC lathe or CNC milling machine• can take tool corrections into account in a program when milling

or turning• can read drawings for simple workpieces and use CNC processing

in production• can check, measure and evaluate workpieces • can plan workflows


PT151

Metal processing with CNC machines


ContentsThis 2-day course covers the following topics:• Use of cranes and forklifts• Accident prevention and work safety• Operating with cranes and forklifts• Drive types• Stability• Regular inspections• Handling of products and loads• Traffic rules and traffic routes• Driving manoeuvres• Theoretical and practical test OutcomesThe participant:• is able to operate cranes• can drive forklifts• is able to transport product in a safe manner• knows and observes the relevant safety regulations


PT161

Material transport with crane and forklift

ContentsThis 3-day course covers the following topics:• Mechanical assembly of elements and components• Fastening technologies• Configuration, installation and marking of pneumatic components• Connecting of pneumatic and electrical components• Installing networks and fieldbus systems• Testing components• Correction OutcomesThe participant:• can read technical documentation and is able to correct these• can choose, configure and assemble mechatronic components and

systems on the basis of technical documentation• can install pneumatic tubes and electrical cables and wires• can test mechatronic components• is able to find and eliminate faults and document the correct status

in the technical documentation


PT171

Assembly and installation

Production engineering Production engineering


ContentsThis 3-day course covers the following topics:• Planning commissioning• Connecting mechatronic system to the power supply• Testing protection measures• Testing modules • Load and testing software• Safety check of whole machine• Machine documentation and necessary corrections• Documentation of commissioning• Introducing customers to the function and operation of the

mechatronic system OutcomesThe participant:• is able to commission and test mechatronic systems• can do all necessary safety checks• can check the complete function of mechatronic system• can document the process of commissioning• is able to introduce customer employees to the function and

operation of the system• can explain and present the documentation of machine


PT181

Commissioning of mechatronic systems



45

Organisation

A well-organised company

We know what makes an excellent company:a focus on customer satisfaction, corporate andquality strategy, employee satisfaction, efficientprocesses, responsible and goal-oriented employee management, job-oriented qualification, positive business results and a positive impact on society.

We will prepare your entire organisation for the new tasks you face.

Our consultants will advise your employees on the development of an independent work style. The aim of their work is to enable companies to efficiently structure work, organisation and qualification pro-cesses.

45


ContentsThis 2-day course covers the following topics:• Inventory minimisation as an important basis for increased

productivity• The principle of pull production control• Advantages compared to conventional production control methods• Types and function of different pull production control methods• Application of methods• Kanban – the classic pull principle• SMED – Optimisation of setup processes with Single Minute

Exchange of Die• CIP as part of the business game• Introduction to Value Stream Mapping (VSM) OutcomesThe participant:• is able to understand the principles of lean thinking• knows fundamental methods for improvement• can analyse the causes of delivery problems and low productivity• can develop and implement ideas for meeting customer

requirements and process improvements


LP111

Lean production

SYNCHRO –Introduction to Lean Production and VSM

ContentsThis 1-day course covers the following topics:• Relationship between batch size and setup time• Reducing setup times as the only way to reduce batch sizes and

inventories in production• The SMED (Single Minute Exchange of Die) method and its phases• The OTED (One Touch Exchange of Die) method• Constructive solutions for fast setup processes• Work organisation options for fast setup processes• Influence on production control• Practical implementation of methods in a model plant OutcomesThe participant:• is able to recognise waste• knows the importance of short setup times for fast and economical

order processing, flexible production and low inventories• can apply and teach the SMED method


LP131

Lean production

SMED –Reducing setup time with SMED


ContentsThis 2-day course covers the following topics:• Value creation and waste in administration• Principles for designing lean administrative processes• Identifying deficiencies in existing processes with the help of a

detailed process analysis• Professionally designing administrative processes• A clean and tidy working place as basis for efficient working• Approaches to optimising administrative processes and their

practical implementation in a concrete example• Organisational requirements for successful process optimisation• Immediate implementation and revision of the acquired knowledge OutcomesThe participant:• can describe the principles of Lean Administration• has experienced the dramatic improvements that

Lean Administration can bring• can describe the eight types of waste• has gained experience in identifying and eliminating forms of waste


LP511

Lean production

Lean Administration Game

ContentsThis 2-day course covers the following topics:• Main features, design and structure of efficient value-added

systems• The role, significance and responsibilities of production control

in efficient value-added systems• Production control and the balance between ability to deliver,

inventory reduction and capacity utilisation• Criteria and conditions for the control and planning of production• Basic principles and important variables of control and planning:

replenishment time, min/max-control, safety stock, re-order points, lot sizes for ordering

• Selected production control concepts summarised and compared: load-dependent order release, cumulative quantity concept, Kanban, Theory of constraints (constraint-focused production), levelling and smoothing (Heijunka), CONWIP (Constant WIP)

• Practical exercises OutcomesThe participant:• is familiar with typical parameters and manipulated variables in the

production control process• is able to apply them to strike a balance between ability to deliver,

inventory reduction and capacity utilisation• is familiar with common methods of production control and their

scenarios and conditions of application• can select suitable methods for their company


LP211

Lean production

Production control methods


ContentsThis 2-day course covers the following topics:• Lean thinking as the basis for recording value streams• Preparatory steps for value stream analysis• The SIPOC method (Source – Input – People – Output – Customer)

for delineating processes• The stages of current state value stream analysis• Practical implementation of current-state value stream mapping

using a concrete example• Stages and restrictions when mapping a new, efficient value stream• Customer takt as key performance indicator for designing new

processes• Practical implementation of future value stream mapping using a

concrete example• Deriving a project plan• Fundamental aspects of introducing value stream mapping OutcomesThe participant:• is familiar with the method of value stream mapping and will be

able to apply it• can record and present the value-added process and is able to use

the current-state value stream map to identify waste, weak points and deficits

• understands the design of processes that are lean yet still robust and stable processes, and is able to apply value stream mapping when developing a future process

• knows which factors must be taken into account in order to use value stream mapping in their company


LP161

Lean production

Analysing and designing value streams

ContentsThis 2-day course covers the following topics:• Structuring value-added systems and principles of their design• Basic principles of value-added systems:

flow, pull, reduction of waste• Methods and tools for designing flows within the company:

production lines, U-cells• Methods and tools for eliminating bottlenecks: reducing setup

times with the SMED method, maximum machine availability with TPM, ensuring quality failure production

• Methods and tools for controlling production according to customer demand: Kanban, Heijunka, Just In Time, Just In Sequence

• Methods and tools for measuring success: Key Performance Indicators (processing time, quality rate, productivity, capital tied up in inventories, and on-time delivery)

• Practical examples and case studies OutcomesThe participant:• understands the basic structure of value-added systems, how they

are adapted to specific companies, and the important methods and tools

• can apply the basic principles of lean production and is capable of determining which methods are important for their company

• has acquired a comprehensive understanding of the application of the tools and instruments through various practical examples


LP261

Lean production

Systematically designing value added processes


Lean production

ContentsThis 2-day course covers the following topics:• Lean Manufacturing and TPM• Six typical machine losses• The OEE (Overall Equipment Effectiveness)• Total Productive Maintenance: Targets and elements• TPM as part of production systems• Measuring and analysing of machine losses• The important implementation steps• TPM as a holistic concept with influences and interactions to the

whole company• Case studies and practical exercises OutcomesThe participant:• knows the maintenance strategy TPM, its elements and targets• recognises the need of TPM• is able to implement parts of TPM• can help colleagues to apply TPM


LP281

Fundamentals of Total ProductiveMaintenance

Lean production

ContentsThis 2-day course covers the following topics:• Occupational safety• Energy efficiency• Order and cleanliness at the workplace (5C)• Planning and designing of work plans• Communication in working processes• Documentation of problems and failures• Continues improvement processes OutcomesThe participant:• is able to work in a safe and efficient way• knows the relevant tools and methods for improvement• is able to create and improve work plans • is able to communicate failures and problems


LP271

Work organisation


Lean production

ContentsThis 2-day course covers the following topics:• Heijunka – a system for production control and process

improvement• The principle of levelling and smoothing: from batch production to

One-Piece-Flow• EPEI – Every Part Every Interval• Typical process interruptions and errors: long setup times,

low machine efficiency, different shift models, distances, quality problems

• Levelling and smoothing in practice• Combination of Heijunka and Kanban• Application possibilities and limits• Case studies• Practical Exercises OutcomesThe participant:• is familiar with the approach of levelling and smoothing• knows in which production types Heijunka can be applied• can design and calculate Heijunka• can plan implementation processes for Heijunka


LP301

Heijunka –Levelling and smoothing

Lean production

ContentsThis 2-day course covers the following topics:• TOC: fundamentals and function• The interaction between gating, replenishment and

buffer management• Influences of inventories: statistical fluctuation of dependent

occurrences – effects of fortune; inventory as function of replenishment time

• First dimensioning of stock and dynamical modification• The economical stock and the system of priorities by order release• Structure and function of gating: protection of bottlenecks,

avoiding overflow in production, correct time for order release• Sequence control of production orders: How can a very complex

production environment be controlled? How can bottlenecks be identified?

• EOO in practical using• Practical exercises OutcomesThe participant:• is familiar with the principles, the advantages and disadvantages

of Theory of constraint• knows in which production types TOC can be applied• knows the elements and the function of TOC• can calculate TOC orders


LP291

TOC –Theory of constraint in practical use


ContentsThis 2-day course covers the following topics:• Role and responsibilities of the energy manager• Tasks and activities as energy manager• Necessary competences• Competence profile of energy manager• Structures and processes for efficient energy management• The maintenance manager as energy manager• Integration of energy management into daily maintenance work• The impact of maintenance on energy saving • Continuous improvement of systems efficiency• Choosing software to monitor the essential parameters OutcomesThe participant:• knows the role, tasks and responsibilities of an energy manager• knows the competence profile of an energy manager and is able

themself to meet requirements• can analyse, improve and design internal processes for energy

optimisation• is able to plan, realize and evaluate projects for energy efficiency• can involve energy efficiency issues in the Continuous Improvement

Process


TCM151

Competence management

Energy manager:Role, competences and responsibilities

Lean production

ContentsThis 2-day course covers the following topics:• Low inventories and high reliability of delivery as basis for

excellent productivity• Function of Pull principle• Kinds of Pull: Kanban and CONWIP• Design of control cycles• Calculation of control cycles• Communication in control cycles• The process of implementation• Case studies• Practical exercises OutcomesThe participant:• is familiar with the pull principle, its functions and advantages• knows in which production types Kanban and CONWIP can be

applied• can design Kanban and CONWIP control cycles• is able to calculate replenishment times and inventories in buffers• can plan processes for implementation of Kanban or CONWIP


LP311

Pull –Kanban and CONWIP


ContentsThis 4-day course covers the following topics:• From corporate policy to maintenance strategy• Creating maintenance targets• Corporate and maintenance figures• Lean Thinking, Lean Production and Lean Maintenance• Synchro Game• Value streams in the company• Value stream analysis and design• Planning maintenance tasks• Maintenance budget• Process fine analysis and design• Maintenance as an in-house service for business excellence• Maintenance ROI• Case studies and practical exercises OutcomesThe participant:• knows the strategy of their company and understands which

aspects influence it• is able to define a strategy for maintenance and asset management• can plan activities in the maintenance department and develop the

necessary budget• can analyse current processes and improve them or design

new ones• knows typical economic data for maintenance department

performance and is able to measure it


BM111

Business management

Maintenance excellence

ContentsThis 2-day course covers the following topics:• Role of maintenance and technical service• The six typical sources of loss in machines and systems• Maintenance, inspection and repair• Key indicators for maintenance:

OEE (Overall Equipment Effectiveness), TEEP (Total Equipment Effectiveness Productivity), MTBF (Mean Time Between Failures), MTTR (Mean Time To Repair)

• Structure and design of systematic fault detection• Creating maintenance and inspection plans• Analysis of weak spots and targeted improvement of machines

and systems• Spare parts management• Maintenance organisation• Evaluation of maintenance work• Practical examples and exercises OutcomesThe participant:• is familiar with the different areas and roles of maintenance• is able to identify the six typical kinds of losses on machine and

systems and improve these in a systematic way• is familiar with typical maintenance documents and be able to use

them in their daily work• is capable of integrating and optimising their own work in the

processes of the maintenance area


IM181

Improvement management

Basics of effective maintenance


ContentsThis 4-day course covers the following topics:• Asset management in the company• Life cycle of machines and assets• Planning of machines and assets• Failure Mode and Effect Analysis (FMEA)• Investment costing and costing methods• Asset-specific maintenance and budget planning• RAMS analysis• Project management• Definition of life cycle costs• Identification of weaknesses and issues for machines and assets• Problem-solving techniques:

Problem-solving cycle, 5x Why, Ishikawa Pareto, Kepner-Tregoe• Continuous improvement of machines and assets• Spare parts and warehouse management• Case studies and exercises OutcomesThe participant:• understands the term asset management and is able to support

their machines and assets and maximise performance for the company

• knows the life cycle and phases of machines and assets• can plan maintenance tasks for each machine and define

asset-specific budgets• is able to analyse assets using RAMS analysis, identify weaknesses

and eliminate them with using problem-solving techniques.


BM121

Business management

Asset management

ContentsThis 4-day course covers the following topics:• Production systems and their influence on maintenance tasks• Six typical machine losses• The key figures OEE (Overall Equipment Effectiveness) and

TEEP (Total Effective Equipment Productivity)• Comparison of maintenance strategies:• Firefighting, rotational maintenance, TPM, RCM, RBM,

condition monitoring (predictive maintenance)• Methods for choosing the right maintenance strategy• Key performance indicators• Process for the introduction of maintenance strategies• Case studies and exercises OutcomesThe participant:• knows typical maintenance strategies and their influence on

productions systems• can choose them dependent on the machines and processes

in the factory• is able to introduce maintenance strategies, realize them,

and measure the results using typical performance data


BM131

Business management

Maintenance strategies formaintenance managers


ContentsThis 2-day course covers the following topics:• Importance of the energy efficiency • Energy performance indicators• Purpose of an Energy Management System (EMS)• Benefits of a systemic energy management• Requirements of ISO 50001• Integrated approach to ISO managing systems• Environmental management:

comparison with different standards (EN ISO 14001, EMAS)• Tools for implementation and improvement of EMS• Challenges and risks related to the implementation of EMS• Success factors for EMS• Compulsory appointment of the energy manager, their competence• Person in charge of energy in the residential and industrial fields • Electricity and gas markets, rates and current prices, various supply

possibilities• „White certificates“ (TEE)• Identifying and eliminating waste OutcomesThe participant:• knows the importance of energy efficiency and of

Energy Management System (EMS)• understands the requirements of ISO 50001 and there integration

at ISO managing systems• can deduce the consequences for the company• knows the important steps for implementation of ISO 50001• is able to plan tasks for an energy manager


BM151

Business management

Energy market legislative contest

ContentsThis 4-day course covers the following topics:• European laws, regulations and standards for work safety,

fire prevention, environmental safety and safe machine operation• Technical standards: ATEX, PED• European Machine Directive• Danger and risk analysis• Typical energy sources in the company: electrical energy, oil,

water, gases, compressed air ...• Energy consumption and losses• Evaluation of efficiency of various types of energy• Energy value stream analysis and design• Planning alternative sources of energy• Typical emissions: waste, water, CO2, contaminated air• Carbon audits• Handling hazardous substances• Case studies and exercises OutcomesThe participant:• is able to cut energy costs, minimize machine operation risk and

comply with EU and national legislative requirements• knows the European laws, regulations and standards for work

safety, fire prevention and safe machine operation• can analyse plant energy consumption and identify and eliminate

energy losses • can plan and implement alternative sources of energy• knows how to identify plant emissions and is able to develop

carbon audits


BM141

Business management

Safety, energy and environmentalmanagement


ContentsThis 2-day course covers the following topics:• Regulatory requirements for the energy efficiency of final

electricity consumers• Legal requirements and standards for energy consumption

diagnosis• Energy auditing process • Techniques for energy data capture• Energy performance indicators and consumption analysis• Industrial plant & building• Measuring of the energy efficiency of an industrial process • Identification of opportunities:

analysis charts, energy signature and control papers• Analysis of costs/benefits, evaluation of interventions• Writing of an energy diagnosis report • Defining and monitoring an energy improvement plan• Critical factors for investments and company profitability OutcomesThe participant:• knows the regulatory requirements for the diagnosis and analysis

of energy systems• can control the energy audit process• can realize diagnosis and analysis processes• can document the results• knows critical factors for investments and company profitability


BM161

Business management

Energy consumption:Diagnosis and analysis

ContentsThis 2-day course covers the following topics:• Fundamentals of company organisation• Project management, risk assessment and planning techniques• Problem solving to handle critical situations • Contractual conditions in energy sector

(project financing, Energy Performance Contracting )• Renewable energy sources and their incentives• Heating and cooling systems• Thermal regulation and supply• Compressed air distribution and lighting• Cogeneration, trigeneration and district heating• Technical and economic comparison of alternative solutions and

definition of the funding strategy • Draft, review and governance of the action plan • Forecasting and reporting on targets• Effect of behaviours on energy performances• Internal communication and awareness• External communication and Green Marketing OutcomesThe participant:• can design and implement an Energy Management System• knows the different kinds of energy and opportunities for

optimisation• knows types of renewable energy and their advantages• can compare types of energy and make the right choices for the

company• is able to plan the implementation process• can realize and evaluate the process


BM171

Business management

Energy Management System:Design and implementation


ContentsThis 2-day course covers the following topics:• Introduction• Definition, importance and current trends of

supply chain management• The fundamentals of supply chain management• Supply chain – Views• Operations – Manufacturing, MRP, ERP, Inventory, Lean/JIT, TQM• Distribution – Logistics• Integration – “Theory of Constraints”• Game experience – three rounds of a simulation to produce and

distribute a real product OutcomesThe participant:• can describe a supply chain and define supply chain management• can describe the components of industrial manufacturing• explains the five production environments and their characteristics• explains the three types of organisation of the production process• presents an overview of industrial system planning and control

operations• can differentiate between independent and dependent demand

application• characterises the concepts of planning priorities and capacities• issues which drive the three main players in the supply chain• identifies the four main objectives of management systems for

quality and productivity• can describe how logistics impacts supply chain management


SCM201

Supply chain management

Introduction to supply chain management

ContentsThis 2-day course covers the following topics:• First level business indicators: turnover, cost and profit• Relationship between business indicators and Key Performance

Indicators• Different kinds of cost: variable, fixed and stepped fixed• How lean manufacturing can help• Kinds of cost calculation and their consequences for process

improvement• Process-oriented performance figures• Case studies• Practical exercises and examples OutcomesThe participant:• knows the important key figures and understands the interactions

between production systems• is able to see the relationship between their managing activities

and influence on performance figures• is familiar with the kind of cost calculation used by the company• knows the conflict between local and process optimum


BM181

Business management

Business administration compact



ContentsThis 1-day course covers the following topics:• The supply chain• Logistic-Production model and the reference parameters• The warehouse role and its influence on the service level• Service level• Stock versus service• Internal and external supply network• Planning systems and replenishment OutcomesThe participant:• can map the supply chain• is able to measure the warehouse performance according

to the right KPIs


SCM221

Warehouse role inside the supply chain


ContentsThis 2-day course covers the following topics:• Three level structure of the SCOR Model• Processes Plan, Deliver, Make, Source, Return• The integrated system of performance measurement• Implementation path• Level 1:

Identify value proposition, specific strategy and macro measurement of the supply chain business

• Level 2: Geographic mapping and configuration of the physical and information streams of supply chain

• Level 3: Description, best practices and measurement of the supply chain activities supporting the objectives of the strategy on level 1 and the configuration on level 2

OutcomesThe participant:• can map, configure, address and measure the performance of a

supply chain


SCM212

Supply chain processes



ContentsThis 2-day course covers the following topics:• Dimensioning of structure and resources of the warehouse• Warehouse characterization according to stored materials and

automation level• Warehouse types on the distribution network• Characteristics of different typologies of warehouses • Dimensioning methodologies• Layout and allocation• IT systems• Material handling• Warehouse performance OutcomesThe participant:• is able to work in a safely and efficient way• knows the relevant tools and methods for improvement• is able to create and improve work plans • is able to communicate failures and problems


SCM241

Warehouse planning


ContentsThis 1-day course covers the following topics:• Stock and service – management models of stocks and their impact

on warehouse dimensioning• Safety stock and service level• Evaluation, monitoring and control of stocks• Purchasing activities related to logistics agreements• Inventory management: report and corrective actions OutcomesThe participant:• knows how to balance the warehouse levels according to the

costs and service• can apply the cross-analysis methodology


SCM231

Managing warehouse levels and purchasing policies


ContentsThis 1-day course covers the following topics:• Defining, understanding and communicating problems• Types of logistics and transportation management• Different types of transportation: Physical factors and service• Land transportation• Transportation role inside the company• Import/export and incoterms OutcomesThe participant:• is able to describe the logistics and transportation factors critical

to the supply chain


SCM261


Transportation management

ContentsThis 1-day course covers the following topics:• Value stream mapping• Continuous Improvement Processes OutcomesThe participant:• is able to map the value stream inside a warehouse• can identify types of waste• can apply continuous improvement methods


SCM251


Improving warehouse processes andactivities


ContentsThis 2-day course covers the following topics:• Warehouse activities organisation• Needs analysis• Safety rules in the warehouse• Warehouse manager role• Managing staff• Delegation and goal-oriented management• Performance measurement and recognition• Internal and external personnel• Team work• Multicultural teams OutcomesThe participant:• can define roles and tasks in a team• is able to manage personnel and knows how to motivate and

how to build harmony



Warehouse personnel management

SCM271

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People

The best side of your people

Social skills and effective networks are the key to a successful organisation.

In the future, both managers and specialists will be required to continue developing not only their tech-nical but also their social skills.

Knowing how to overcome difficult situations and support teams throughout processes of change is becoming more and more important. Festo will teachyou how to positively design all levels of a process to achieve a successful overall solution.

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ContentsThis 3-day course covers the following topics:• Principles of leadership• Leading is communicating• One-on-one leadership skills• Leading yourself OutcomesThe participant:• understands what makes a good leader• identifies the changes necessary to become a good leader• understands the principles of management• knows the key tasks of a manager• knows different styles of leadership and how and when to

apply them• knows how and when to delegate


LS111

Leadership

Leadership training module 1

ContentsThis 3-day course covers the following topics:• Building and managing teams• Roles and group dynamics• Team leadership skills• Handling conflict OutcomesThe participant:• can explain what constitutes a team, the team cycle and different

roles within a team• can match individual needs to roles• can explain basic time management techniques• understands the importance of building relationships and alliances

in the business• has achieved self-awareness of personal values and behaviour and

understands how others perceive them• has identified the perception others have of him/her and the

actions necessary to change this, if necessary• can describe the basic stages of change and the associated feelings

people experience• can apply techniques to guide individuals through the transition• has created a plan for development of skills and a specific personal

topic that puts theory into practice


LS242

Leadership



ContentsThis 3-day course covers the following topics:• Developing the leadership personality• The leader as coach and mentor• Leading through change• Networking and sparring OutcomesThe participant:• has completed a personal action plan and the results have been

presented and discussed in small groups• has reviewed key learning so far based on a personal action plan

and is committed to future actions• has identified a sparring partner for continued peer coaching


LS253

Leadership


ContentsThis 4-day course covers the following topics:• Requirements for a maintenance and asset manager• Quantitative and qualitative staff planning• Types of maintenance organisation• Competence requirements for maintenance staff• Evaluation of current competence profiles• Development of competences• Models, style and instruments of leadership• Leadership close to workplaces – shopfloor management• Using Key Performance Indicators (KPIs)• Managing conflict• Salary models• Work motivation and ways of influencing it• Continuous improvement process in the maintenance department• Case studies and exercises OutcomesThe participant:• is able to successfully lead a maintenance department• understands their own role and know what is required of them• is able to plan quantitative and qualitative staff requirements and

create an adequate maintenance organisation• knows the models, styles and instruments of leadership and can

formulate targets for employees.• knows competence requirements for their employees, can evaluate

their current status and develop competences


LS261

Leadership

Leading the maintenance department


ContentsThis 5-day course covers the following topics:• Identify customer values and required competences• Identify areas for improvement of your company’s value chain• Assess current and future strengths and weaknesses• Plan and execute a strategy OutcomesThe participant:• has developed a strategy for uncontested competences and

activities for profitable growth for their area• has drawn up a personal action plan for improving the value chain,

for identifying current and future strengths and weaknesses and for implementing the chosen strategy

We offer this course in co-operation with our partnerChange International Ltd.

Leadership

Competenceweb® concept –uncontested competences and execution

ContentsThis 2-day course covers the following topics:• Leadership through coaching• Coaching techniques• Managing overall performance• Managing transition, change and cultural complexity• Career development• Emotional intelligence OutcomesThe participant:• is familiar with basic coaching techniques using tools such as the

Flow model and the GROW model• is able – through effective coaching – to manage transition,

change and cultural complexity together with their employees• knows how to support their employees’ career development using

methods such as contracting and positive feedback


Leadership

High performance coaching for executives


ContentsThis 3-day course covers the following topics:• Management and leadership theories and skills• Individual feedback (such as 360°feedback) allowing better

self-guidance and leadership of others• Staff development and coaching• Personality development• Self-managed development• Change management• Dealing with resistance• Team-building• Time management and goal setting• Project management OutcomesThe participant:• has learned the necessary skills to promote and implement change

in their company• knows how to communicate change within their organisation and

cope with difficult decision-making during the change process• has a deeper understanding of how to develop their managers into

global leader


Leadership

Managing change

ContentsThis 2-day course covers the following topics:• What are virtual teams?• How to manage and lead them• Cultural implications• Developing and maintaining trust• Virtual team communication• Team technologies• Performance management and measurement• How learning occurs in diffuse organisations OutcomesThe participant:• has a basic understanding of virtual teams and how to manage

and lead them, including long-distance negotiations and problem-solving

• knows how to develop and maintain trust with employees who are physically distant and who stem from other cultures

• can use tools and methods to improve teamwork under the work conditions imposed by virtual collaboration


Leadership

Management by travelling around –remote management


ContentsThis 2-day course covers the following topics:• Personality theory• Personality functioning• Myers Briggs Type Indicator®

• FIRO-B®

• Stress management• Strategic focusing• Personal development planning OutcomesThe participant:• understands the concepts behind and importance of maintaining

a healthy work/life balance (such as flow, personality theory, etc.)• has enhanced self-perception, which leads to better results at work• has developed a personal action plan with targets, aspirations and

detailed next steps


Leadership

ContentsThis 2-day course covers the following topics:• Understanding management and work styles• Recognizing what is important and what is different• Understanding German values and ways of thinking and behaviour• Communication patterns• Decision-making and negotiation skills• Leading your team to top performance• Winning acceptance OutcomesThe participant:• understands the foundations of German culture and how they

influence German work culture and communication patterns• knows which methods to employ in negotiations and general

communication with their German employees and colleagues• is able to successfully lead a virtual or non-virtual team that has

German members


Leadership

Optimal performance at work program Managing Germans in a German organisation as a non-German


ContentsThis 2-day course covers the following topics:• Gaining the confidence of foreign business partners,

customers and staff• Turning cultural differences to your benefit• Understanding differences in mentality• Asking the right questions at the right time• Recognizing cultural signals in other business cultures• Avoiding misunderstandings and delays• Preventing unnecessary friction and conflict• Expanding your own way of thinking and behaving OutcomesThe participant:• understands differences in cultures across the globe• understands how these differences are reflected in communication

and negotiation styles• can adapt to different approaches to time management,

assertiveness and conflict resolution


Culture

General cultural training

ContentsThis 2-day course covers the following topics:• Understanding diversity in different business worlds• Communicating with business partners from all over the world• Intercultural management• Cultural orientation indicators• Intercultural communication• Working in a virtual team• Conflict and negotiation• Culture shock OutcomesThe participant:• can use the knowledge acquired to run their business in different

parts of the world• knows the major do’s and don’ts in different cultures• can apply different communication techniques for various cultures

as required


Doing business in all parts of the world

Culture


ContentsThis 3-day course covers the following topics:• Identifying each others’ differences and preferences• Expressing expectations and wishes• Identifying root causes and solutions, and developing action plans• Harnessing the synergy in multicultural teams• Creating and refocusing on the common vision and mission

statement OutcomesThe participant:• understands how cultural differences within the team are reflected

in communication and work styles• can adapt to the different approaches to time management,

assertiveness and conflict resolution within a multicultural team• is able to use the strengths of the different nationalities within the

team to work more productively


Multicultural team development

Culture

ContentsThis 2-day course covers the following topics:• Cultural differences• Rules for proper dress, speech, table manners• Negotiation techniques for women OutcomesThe participant:• understands the fundamental differences of Asian and Oriental

culture including rules for proper dress, speech and table manners• is able to negotiate successfully in an Oriental context using

appropriate techniques• can use tips and tricks for improved working relationships with her

counterparts in Asian and Oriental Countries


Doing successful business as a womanin Asian and Oriental cultures

Culture


ContentsThis 2-day course covers the following topics:• Analysis of target groups• Selection criteria for manufacturers and locations• Sending and requesting samples• Methods of payment• Conflict of interests• Negotiating a contract OutcomesThe participant:• has the necessary skills to deal with Chinese market conditions

when selecting manufacturers and locations• can handle the lack of market transparency in China with the help

of practical tools and methods• can overcome the difficulty in establishing contacts using specific

communication techniques


Successful purchasing strategy for China

Culture

ContentsThis 2-day course covers the following topics:• Communication styles• Indirect communication• Nonverbal communication• Small talk• Taboo topics• Written correspondence• Dealing with invitations• How to say ‘No’ and save face• Dealing with compliments OutcomesThe participant:• can use their acquired knowledge of Chinese communication styles

and how indirect and nonverbal communication influence the course of a conversation

• has a deeper knowledge of appropriate small talk but also of taboo topics in Chinese society and how to structure spoken and written communication

• knows how to accept or decline invitations, touch on sensitive issues and let everyone involved keep face at the same time


Dealing with indirect communication in China

Culture


ContentsThis 2-day course covers the following topics:• Chinese education system• Learning methods• Conflict situations• Trust law• Brand orientation• Benefits of cooperation• Patent protection OutcomesThe participant:• can make use of their knowledge of the Chinese education system

and learning methods to understand intellectual property issues when dealing with the Chinese market

• knows the basic legal framework surrounding intellectual property rights in China and how to this affects their business there


Intellectual property – knowledge transfer

Culture

ContentsThis 2-day course covers the following topics:• The paternalistic and task-oriented traditional Indian style of

leadership• Status awareness and the tendency to form hierarchies• The perception of time as a potential source of conflict• Relationship-building: how to become a member of an

Indian ‘in-group’• The creative blend of cultures, traditions, religions,

races and languages• Work practices in business OutcomesThe participant:• has acquired the necessary skills to communicate successfully with

Indian employees and colleagues, paying special attention to issues such as status awareness and the tendency to form hierarchies

• is aware of the appropriate communication style to use in the Indian context as well as of major pitfalls and how to avoid them


Fit for India

Culture


ContentsThis 2-day course covers the following topics:• Culture and international business• Meetings• Asking questions and giving feedback• Negotiating and presenting• Inappropriate behaviour in the workplace• Daily life and ‘culture shock’ OutcomesThe participant:• has the necessary skills to work with North Americans• is aware of the different approaches to time management,

assertiveness and conflict resolution and how these different approaches impact working with North American colleagues

• can use appropriate communication, negotiation and presentation techniques for successful projects in North America or with North American colleagues


Working with North Americans

Culture

ContentsThis 2-day course covers the following topics:• Customs and national character• Beliefs, culture, values, ethics and social etiquette• Establishing, nurturing and cementing relationships with

counterparts• Effective communication tools• Presentations in Latin America• Time management• Learning about different markets OutcomesThe participant:• has acquired the necessary skills for a successful business

relationship with counterparts in South America• is aware of cultural differences and can communicate effectively

and avoid serious misunderstandings because of cultural differences

• feels at home dealing with the South American market and understands the differences between the main Latin American countries


Successful communication withLatin America

Culture


ContentsThis 2-day course covers the following topics:• Cultural values and their influence on behaviour and ways of

thinking• Communication with Arab business partners

(greetings, small talk, gaining confidence, nonverbal communication)

• Dealing with time, information, appointments and conflict• Leadership in the Middle East• Decision-making in companies OutcomesThe participant:• can work successfully across the Middle East, is aware of cultural

peculiarities and is thus able to avoid faux pas• is able to use practical strategies for doing business more

successfully with Middle Eastern and Arab counterparts• understands and can apply the concepts of what it means to be a

manager in the Arab world, this culture’s approach to time and priorities, the decision-making process in the Arab world and preferred communication and negotiation styles


Intercultural training for the Arab market

Culture

ContentsThis 2-day course covers the following topics:• Cultural values in post-socialist economies• Cultural diversity and differences in behaviour in different countries• Typical attitudes towards Western investors• Impact of religious values on business• Managing change in Eastern European countries OutcomesThe participant:• is able to manage an Eastern European team• knows how to communicate and behave to avoid

misunderstandings with Eastern European counterparts• can differentiate the various cultures in Eastern European countries


Working with managers in Eastern Europe

Culture


ContentsThis 1-day course covers the following topics:• Criteria for success critical to international HRD• Investors in People• Details of the Investors in People standard• Creating alignment through standard evaluating practices• International implementation OutcomesThe participant:• is familiar with the concept of Investors in People as well as the

specifics of the standard along with its implications for their company

• is able to manage and align the human resources function internationally for global corporate success


Best practices in internationalhuman resources development:Investors in people

International human resources

ContentsThis 2-day course covers the following topics:• Updating corporate strategy• Framework for global alignment• Mission statement• Vision for the future• Building an HR strategy• Implication for policies• Internationally shared systems and services• Implications for the HR org chart and accountability OutcomesThe participant:• has gained deeper knowledge of possible frameworks for global

alignment of an HR strategy• has used techniques such as identifying the mobility pyramid of

company employees and identifying leadership capital to develop an international HR strategy

• has drawn up a first draft of an international HR concept with a concrete action plan for their next steps


Developing an internationalhuman resources strategy



ContentsThis 2-day course covers the following topics:• What is a brand?• Brand management• Why is brand management important?• What does a good image do for you?• How can you achieve this?• Focus and commonality between behaviour and image OutcomesThe participant:• has acquired knowledge regarding the definition of a brand and

the basics of managing HR as a brand within their company• defines the HR brand in their company and can use this knowledge

to assess the compatibility of applicants as well as to ‘sell’ the company at job fairs etc.


Human resources department as a brand


ContentsThis 1-day course covers the following topics:• What is our current image?• Creating strategic alignment• Marketing the HR function• Service level agreements• The Four HR Roles• How to bring about change OutcomesThe participant:• can identify how the business partner approach differs from HR

as an internal consultancy or the role of HR manager or director, and can determine whether this is the right approach for their company

• has devised strategies for influencing line managers• has developed a personal partnering action plan


Positioning human resources as a business partner



ContentsThis 2-day course covers the following topics:• Constitution of employment law• Recruiting process• Contracts of employment• Statutory framework for the rights of employees

at their place of work• Liability• Workers’ representatives OutcomesThe participant:• has a deep understanding of employment law and is able to apply it• possesses a deeper knowledge of work, health and safety

regulations (insurance, minimum wages, working time regulations, maternity rights, etc.) in the specified country

• is more skilful in dealing with workers’ representatives such as unions, work councils etc.


Employment law


ContentsThis 2-day course covers the following topics:• The assessment center in an international context• Understanding intercultural competence• Selecting international candidates• Selecting candidates for international assignments• Identifying development potential for international tasks OutcomesThe participant:• is familiar with assessment centers in an international context

and which pitfalls to look out for when selecting tasks• understands the importance of applicants’ intercultural

competence and can use it to extend their scope by selecting them for international assignments

• can correctly identify potential for an employee’s development in an international context


Intercultural assessment center


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ContentsThis 2-day course covers the following topics:• Corporate vision and strategy• The balanced scorecard in HR• Definition of Key Performance Indicators (KPIs) for HR• Gathering data• Planning implementation• BSC project management OutcomesThe participant:• uses their acquired knowledge of BSC project management to

improve both project performance and specifically defined KPIs for their HR department

• has developed the first draft of an action plan to implement the BSC concept in their HR department


The balanced scorecard forinternational human resources


ContentsThis 2-day course covers the following topics:• Problems with mergers and acquisitions• Key success factors• Due diligence for cultural and human resources issues• Post-merger integration• Managing change• Transition tools• Evaluating success OutcomesThe participant:• has gained the necessary skills for handling problems related to

mergers and acquisitions – from the preparation and due diligence phase through to post-merger integration

• can use different change management methods and tools to ensure a smooth transition

• knows several techniques to evaluate the success of the merger or acquisition process


The role of human resources in mergers, acquisitions and integrations



ContentsThis 3-day course covers the following topics:• Forum discussions• Human Resources market specifics• Chinese education system• Recruitment methods• Employee retention tools• In-house workshops OutcomesThe participant:• has the necessary skills to deal with Human Resources

Development in China• understands the Chinese education system and can adapt emplo-

yee recruitment and assessment accordingly• knows the various successful recruiting methods for the Chinese

market and can use them effectively• is aware of the main employee retention tools and special features

relating to the Chinese HR market


Human resources development forumin China


ContentsThis 2-day course covers the following topics:• Chinese ‘guanxi’ (networking and relationships)• Career development• Motivational tools• Creating trust and loyalty• Efficient teamwork• Assigning responsibility to the co-worker• Goal-setting agreements• Social benefit systems OutcomesThe participant:• has the necessary skills to deal with HR development in China• knows the philosophical and cultural background of Chinese

business and can communicate and behave in a manner that avoids conflict

• is able to build valuable relationships in China by establishing rapport, ties and links with Chinese counterparts


Keeping your Chinese co-worker –employee retention



ContentsThis 3-day course covers the following topics:• Professional career interest exploration• Aptitude and ability testing• Personality assessment• Resume preparation• Job search• Interview skills training OutcomesThe participant:• understands the benefits of outplacement for organisations

and how to cope with its disadvantages• has gained the necessary skills to improve or refresh their

leadership skills• has improved self-perception



ContentsThis 2-day course covers the following topics:• Empowering you and your company• Identifying customer needs and expectations• Key skills for ‘setting the stage’• The communication cycle• Strategic questioning and listening skills• Handling potential conflict situations• Personal organisation• ‘Delivering the result’ – customer focus• Achieving customer satisfaction and future commitment OutcomesThe participant:• can explain how their company’s service offering is aligned with a

specific customer• is able to match and apply the right skills to different types of

customers and situations• can choose the appropriate appearance and behaviour according to

their company and the customer profile• can assess and identify the key factors for satisfaction at the

customer level• can develop a personal action plan to achieve customer satisfaction


CO231

Technical service: customer-oriented

Marketing/Communication/Sales

Downsizing – the benefit of outplacementfor organisations


ContentsThis 3-day course covers the following topics:• Learning how to work across industries, with strategic buyers of

differing backgrounds, across chains of buyers, and with complementary products and services

• Leading across diverging functional/emotional appeals and across several time zones

• Prioritizing ideas OutcomesThe participant:• has learned about making the competition irrelevant by creating

and capturing new demand, breaking the value-cost trade-off and aligning the whole system’s activities in pursuit of differentiation and low cost

• can use the Blue Ocean strategies such as Value Innovation, Six Paths, Strategy Canvas, Tipping Point Leadership etc.

• has developed a common language for formulating strategies to maximise project results


Blue Ocean –ideas for uncontested market space


ContentsThis 2-day course covers the following topics:• Developing key deliverables between both organisations• Using planning and process tools to set objectives• Developing strategies and tactics to achieve these objectives OutcomesThe participant:• has acquired the key tools for establishing and deepening the

customer-supplier relationship with their chosen key account using multi-level selling techniques

• can use different information sources such as annual reports, social networks, blogs and forums to gather more information about the key account to further improve the relationship with them

• has put together a list of targets, implementation strategies and a preliminary key account management action plan


Global key account management



ContentsThis 2-day course covers the following topics:• Knowledge of and skills for the local import/export market• The 5 Ps of international marketing• The impact of culture on marketing and sales• Understanding the buying process OutcomesThe participant:• is able to cope with cultural differences• understands and can apply value-centered management• is able to analyse, select and evaluate the appropriate conceptual

frameworks to approach international markets


International marketing


ContentsThis 2x3-day course covers the following topics: • Didactics and training methods• Competency-based training, training aims and seminar design• Physiology of learning• Didactic reduction• Teaching and learning methods• Progress checks• Active listening and asking questions• Giving and receiving feedback OutcomesThe participant:• knows the classic learning mechanisms and can adapt training

content to participants’ needs• knows creative techniques to make technical training engaging• knows the most important media and knows how they can be used

for a specific training aim or target group• can communicate effectively with participants• knows feedback rules and can give and receive feedback• can structure training content in a clear and appropriate way• can present complex topics clearly through didactic reduction


TTT111

Train-the-Trainer:Mastering key trainer skills


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Competence programs

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Tailor-made employee competence development

Jobs are becoming more and more complex.Most employees are not only doing what they origi-nally learned when they started their job. They also need to constantly develop their skills and acquire specialised knowledge related to their current job profile – both hard skills and soft skills.

That is why we now offer brand-new holistic compe-tence programs based on industry requirements with a special focus on role-specific activities. These programs enable participants to perform more effectively in their position. They consist of a range of courses and – in the majority of cases – of a project work related to tasks in the participant‘s workplace – all accompanied by our experienced instructors.This positions the employee to put their newly acquired skills into practice immediately, making the ROI clearly visible for their employer, who sees the improved skills at a glance.

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Competence programsMaintenance

Highly efficient production systems based on the Lean Thinkingprinciple require professional maintenance. This goes far beyond the reactive approach of troubleshooting, instead pursuing continuous optimisation of machines and processes. This approach is also called value-added maintenance. It includes ensuring the highest possible system availability, low maintenance costs, enhanced energy effici-ency, and a high level of work safety.

These and other topics form part of our qualification programs for maintenance technicians, maintenance supervisors und maintenance managers. They allow measurable development of your employees’ skills and can be certified, if necessary.

87

Overview competence programs maintenance

Courses Competence programs

Maintenance specialist

Maintenance and asset manager

Energy efficiencyfor operators

Energy efficiencyfor managers

Technical communications PLC451

Effective industrial prob-lem solving techniques

PN142

Maintenance and trouble shooting of EP-systems

PN121

Maintenance and trouble-shooting of PLC systems

PLC441


IM181

Maintenance strategiesfor maintenance operators

PT131

Maintenance excellence BM111

Asset management BM121

Maintenance strategiesfor maintenance managers

BM131

Safety, energy and envi-ronmental management

BM141

Leading the maintenancedepartment

LS261

Energy saving inpneumatic systems

PN361


PA281


BM151

Energy consumption:Diagnosis and Analysis

BM161

Energy management system: Design and implementation

BM171


TCM151

In-company project


Competence programMaintenance specialist






PN121



Qualification program Maintenance specialist

Modules• Maintenance and troubleshooting of electropneumatic

systems using PLC control (PN121)• Effective industrial problem-solving techniques (PN142)• Technical communications (PLC451)• Maintenance and troubleshooting of PLC systems (PLC441)• Basics of effective maintenance (IM181)• Maintenance strategies for maintenance operators (PT131) Duration17 days + 24 hours in-company project

PrerequisitesFundamentals of mechatronics

OutcomesThe participants are able to work as maintenance specialists. They can maintain machines, and identify faults using problem-solving techniques. They can eliminate causes, document all relevant information and evaluate fault lists. They understand and can carry out the various maintenance tasks.










PN142








PLC451










IM181


Basics of effective maintenanceMaintenance and troubleshooting ofPLC systems




PLC441



In-company project

Maintenance specialistMaintenance specialist

ContentsThis 2-day course covers the following topics:• Production systems and their influence on maintenance• Six typical machine losses• Roles and self-perception of maintenance department• Maintenance strategies in comparison:

– Fire-fighting strategy– Preventive maintenance– Total Productive Maintenance (TPM)– Reliability Centered Maintenance (RCM)– Risk Based Maintenance (RBM)

• Methods to find the right strategy• Key Performance Indicators for maintenance departments• Process for implementing maintenance strategies• Examples and practical exercises OutcomesThe participant:• is familiar with different maintenance strategies and their

relationship to production systems• is able to chose the right strategy for each machine in relation to



PT131


ContentsThe in-company project with a duration of 24 hours concludes the “Maintenance specialist” competence program. Detailed content is defined in cooperation with the employer. During these projects, participants will be able put into practice the subjects they have learned in theory. Each project should focus on a typical task for a maintenance specialist, for example, reducing machine downtime, analysing faults, planning spare parts management, or implementing a maintenance strategy for a machine.

OutcomesThe participant:• is able to work as maintenance specialist• can plan and realize a small project with a maintenance focus• can measure the success of projects and present results


Competence programMaintenance and asset manager


Modules• Maintenance excellence (BM111)• Asset management (BM121)• Maintenance strategies for maintenance managers (BM131)• Safety, energy and environmental management (BM141)• Leading the maintenance department (LS261) Duration20 days + 24 hours in-company project

PrerequisitesUniversity degree in a relevant technical topic

OutcomesThe participants understand value-add maintenance as impor-tant element of their company’s production system. Depending on the production strategy, they can define the maintenance strategy, plan and realize the implementation process. They can focus on the reliability, availability, maintainability and safety of all assets. They are able to implement a Continuous Improvement Process (CIP) for higher efficiency, lower energy consumption and lower machine operating costs. They can lead the maintenance department.


ContentsThis 4-day course covers the following topics:• From corporate policy to maintenance strategy• Creating maintenance targets• Corporate and maintenance figures• Lean Thinking, Lean Production and Lean Maintenance• Synchro Game• Value streams in the company• Value stream analysis and design• Planning maintenance tasks• Maintenance budget• Process fine analysis and design• Maintenance as an in-house service for business excellence• Maintenance ROI• Case studies and practical exercises OutcomesThe participant:• knows the strategy of their company and understands which

aspects influence it• is able to define a strategy for maintenance and asset management• can plan activities in the maintenance department and develop the

necessary budget• can analyse current processes and improve them or design

new ones• knows typical economic data for maintenance department

performance and is able to measure it

BM111

Maintenance excellence


Maintenance and asset manager Maintenance and asset manager

ContentsThis 4-day course covers the following topics:• Asset management in the company• Life cycle of machines and assets• Planning of machines and assets• Failure Mode and Effect Analysis (FMEA)• Investment costing and costing methods• Asset-specific maintenance and budget planning• RAMS analysis• Project management• Definition of life cycle costs• Identification of weaknesses and issues for machines and assets• Problem-solving techniques:

Problem-solving cycle, 5x Why, Ishikawa Pareto, Kepner-Tregoe• Continuous improvement of machines and assets• Spare parts and warehouse management• Case studies and exercises OutcomesThe participant:• understands the term asset management and is able to support

their machines and assets and maximise performance for the company

• knows the life cycle and phases of machines and assets• can plan maintenance tasks for each machine and define

asset-specific budgets• is able to analyse assets using RAMS analysis, identify weaknesses

and eliminate them with using problem-solving techniques.

BM121

Asset management







BM131



Maintenance and asset manager Maintenance and asset manager

ContentsThis 4-day course covers the following topics:• European laws, regulations and standards for work safety,

fire prevention, environmental safety and safe machine operation• Technical standards: ATEX, PED• European Machine Directive• Danger and risk analysis• Typical energy sources in the company: electrical energy, oil,

water, gases, compressed air ...• Energy consumption and losses• Evaluation of efficiency of various types of energy• Energy value stream analysis and design• Planning alternative sources of energy• Typical emissions: waste, water, CO2, contaminated air• Carbon audits• Handling hazardous substances• Case studies and exercises OutcomesThe participant:• is able to cut energy costs, minimize machine operation risk and

comply with EU and national legislative requirements• knows the European laws, regulations and standards for work

safety, fire prevention and safe machine operation• can analyse plant energy consumption and identify and eliminate

energy losses • can plan and implement alternative sources of energy• knows how to identify plant emissions and is able to develop

carbon audits

BM141

Safety, energy and environmentalmanagement

ContentsThis 4-day course covers the following topics:• Requirements for a maintenance and asset manager• Quantitative and qualitative staff planning• Types of maintenance organisation• Competence requirements for maintenance staff• Evaluation of current competence profiles• Development of competences• Models, style and instruments of leadership• Leadership close to workplaces – shopfloor management• Using Key Performance Indicators (KPIs)• Managing conflict• Salary models• Work motivation and ways of influencing it• Continuous improvement process in the maintenance department• Case studies and exercises OutcomesThe participant:• is able to successfully lead a maintenance department• understands their own role and know what is required of them• is able to plan quantitative and qualitative staff requirements and

create an adequate maintenance organisation• knows the models, styles and instruments of leadership and can

formulate targets for employees.• knows competence requirements for their employees, can evaluate

their current status and develop competences

LS261

Leading the maintenance department



In-company project

ContentsThe in-company project with a duration of 24 hours concludes the “Maintenance and asset manager” competence program. Detailed content is defined in cooperation with the employer. During these projects, participants will be able put into practice the subjects they have learned in theory. Each project should focus on a typical task for a maintenance and asset manager, for example, planning maintenance tasks, definition of asset-specific budgets or a danger and risk analysis.

OutcomesThe participant:• is able to work as maintenance and asset manager• can plan and realize a small project with a maintenance and

asset management focus• can measure the success of projects and present results


Competence programEnergy efficiency for operators

Energy efficiency for operators

Modules• Energy saving in pneumatic systems (PN361)• Energy optimisation in water and wastewater treatment

plants (PA281) Duration3 days + 24 hours in-company project

PrerequisitesVocational training in a technical field

OutcomesThe participants know the different types of energy used in their plant. They can analyse energy consumption, define los-ses and weaknesses, and make systematic improvements. They can calculate energy costs and develop proposals for energy substitution. They can implement these and present the results of their work.


ContentsThis 1-day course covers the following topics:• Costs of compressed air with measurements• Costs of leaks• Compressed air consumption of various circuits• The cost of oversizing and undersizing components• Rightsizing for efficiency• Energy efficient circuits• Correcting the faults that cause efficiency waste OutcomesThe participant:• understands the relationship between consumption and costs

of energy sources• can apply efficiency measures in the preparation, distribution

and consumption of compressed air• is able to correct faults that cause efficiency waste• can apply efficiency measures in pneumatic circuits• can select efficient components for various applications• is able to measure the air consumption of various

pneumatic applications• can improve the lifetime of various pneumatic components

PN361

Energy saving in pneumatic systems


Energy efficiency for operators Energy efficiency for operators

In-company project

ContentsThe in-company project with a duration of 24 hours concludes the “Energy efficiency for operators” competence program. Detailed content is defined in cooperation with the employer. During these projects, participants will be able put into practice the subjects they have learned in theory. Each project should focus on a typical task for a energy efficiency technician, for example, measurement of compressed air preparation, distri-bution and consumption or evaluation of the costs of energy sources.

OutcomesThe participant:• is able to work as technician in the field of energy efficiency• can plan and realize a small project with an energy efficiency

focus• can measure the success of projects and present results


ContentsThis 2-day course covers the following topics:• Forms of energy and its sources• Energy consumption in water and wastewater treatment• Optimisation of energy consumption for aeration• Energy efficiency• Cost impact of ineffective systems• Causes of energy waste• Energy management systems OutcomesThe participant:• is able to evaluate detailed energy consumption and the costs of

energy sources• can determine main consumers in a plant• can detect faults that cause waste of energy• can define and supervise quality goals related to energy

consumption• can compare the efficiency of systems (for example, pumps)• is able to optimise energy demand of control strategies

(automated close-loop control), such as fill level, flow control or aeration

• can evaluate measures for energy saving• can develop an energy management system• can estimate the potential for energy production in a wastewater

treatment plant

PA281


Competence programEnergy efficiency for managers








PN142

Energy efficiency for managers


Modules• Effective industrial problem-solving techniques (PN142)• Maintenance and troubleshooting of electropneumatic

systems using PLC controls (PN121)• Energy market legislative contest (BM151)• Energy consumption: Diagnosis and analysis (BM161)• Energy Management System: Design and implementation

(BM171)• Energy manager: Role, competences and responsibilities

(TCM151) Duration13 days + 24 hours in-company project

PrerequisitesAdvanced technical knowledge

OutcomesThe participants know the importance of energy efficiency and of the Energy Management System (EMS). They understand the requirements of ISO 50001 and are able to integrate the above into ISO managing systems and plan tasks for an energy mana-ger. They know the regulatory requirements, can control the energy audit process and undertake diagnosis and analysis processes. They can design and implement an Energy Manage-ment System. They are able to fulfill the role, tasks and respon-sibilities of an energy manager.








PN121




ContentsThis 2-day course covers the following topics:• Importance of the energy efficiency • Energy performance indicators• Purpose of an Energy Management System (EMS)• Benefits of a systemic energy management• Requirements of ISO 50001• Integrated approach to ISO managing systems• Environmental management:

comparison with different standards (EN ISO 14001, EMAS)• Tools for implementation and improvement of EMS• Challenges and risks related to the implementation of EMS• Success factors for EMS• Compulsory appointment of the energy manager, their competence• Person in charge of energy in the residential and industrial fields • Electricity and gas markets, rates and current prices, various supply

possibilities• „White certificates“ (TEE)• Identifying and eliminating waste OutcomesThe participant:• knows the importance of energy efficiency and of

Energy Management System (EMS)• understands the requirements of ISO 50001 and there integration

at ISO managing systems• can deduce the consequences for the company• knows the important steps for implementation of ISO 50001• is able to plan tasks for an energy manager

BM151



Energy efficiency for managers Energy efficiency for managers

ContentsThis 2-day course covers the following topics:• Regulatory requirements for the energy efficiency of final

electricity consumers• Legal requirements and standards for energy consumption

diagnosis• Energy auditing process • Techniques for energy data capture• Energy performance indicators and consumption analysis• Industrial plant & building• Measuring of the energy efficiency of an industrial process • Identification of opportunities:

analysis charts, energy signature and control papers• Analysis of costs/benefits, evaluation of interventions• Writing of an energy diagnosis report • Defining and monitoring an energy improvement plan• Critical factors for investments and company profitability OutcomesThe participant:• knows the regulatory requirements for the diagnosis and analysis

of energy systems• can control the energy audit process• can realize diagnosis and analysis processes• can document the results• knows critical factors for investments and company profitability

BM161

Energy consumption:Diagnosis and analysis

ContentsThis 2-day course covers the following topics:• Fundamentals of company organisation• Project management, risk assessment and planning techniques• Problem solving to handle critical situations • Contractual conditions in energy sector

(project financing, Energy Performance Contracting..)• Renewable energy sources and their incentives• Heating and cooling systems• Thermal regulation and supply• Compressed air distribution and lighting• Cogeneration, trigeneration and district heating• Technical and economic comparison of alternative solutions and

definition of the funding strategy • Draft, review and governance of the action plan • Forecasting and reporting on targets• Effect of behaviours on energy performances• Internal communication and awareness• External communication and Green Marketing OutcomesThe participant:• can design and implement an Energy Management System• knows the different kinds of energy and opportunities for

optimisation• knows types of renewable energy and their advantages• can compare types of energy and make the right choices for the

company• is able to plan the implementation process• can realize and evaluate the process

BM171

Energy Management System:Design and implementation



ContentsThis 2-day course covers the following topics:• Role and responsibilities of the energy manager• Tasks and activities as energy manager• Necessary competences• Competence profile of energy manager• Structures and processes for efficient energy management• The maintenance manager as energy manager• Integration of energy management into daily maintenance work• The impact of maintenance on energy saving • Continuous improvement of systems efficiency• Choosing software to monitor the essential parameters OutcomesThe participant:• knows the role, tasks and responsibilities of an energy manager• knows the competence profile of an energy manager and is able

themself to meet requirements• can analyse, improve and design internal processes for energy

optimisation• is able to plan, realize and evaluate projects for energy efficiency• can involve energy efficiency issues in the Continuous Improvement

Process

TCM151



In-company project

ContentsThe in-company project with a duration of 24 hours concludes the “Energy efficiency for mangers” competence program. Detailed content is defined in cooperation with the employer. During these projects, participants will be able put into practice the subjects they have learned in theory. Each project should focus on a typical task for an energy manager, for example, the preparation of the implementation of ISO 5001 or design and implementation of an Energy Management System.

OutcomesThe participant:• is able to fulfil the role of an energy manager• can design and implement an Energy Management System• can measure the success of projects and present results

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Competence ProgramsMechatronics

Mechatronics is the combination of mechanical engineering, electro-nics and information technology – to a single technology, product or qualification. Such qualifications are urgently needed by companies to plan, build, operate and maintain mechatronic systems.

On the following pages we offer role-specific training programs based on the syllabuses for mechatronic technicians. These focus on tasks involving mechatronics, such as maintenance, PLC programming and the assembly of mechatronic systems. They allow measurable deve-lopment of your employees’ skills and can be certified, if necessary.

103

Overview competence programs mechatronics

Courses Competence programs

Assembly specialist

Fluidics specialist


PLC and robotics specialist

Process improvement specialist


PT161

Assembly and installation PT171

Work organisation LP271

Technical communications PLC451


PN142


PT181

Maintenance and trouble-shooting of electro-pneumatic systems using PLC controls

PN121

Maintenance strategiesfor maintenance operators

PT131

Maintenance and trouble-shooting of hydraulic systems

HY521

Systematic safety impro-vement in pneumatic systems

PN351

Proportional hydraulics HY132


PN381

Valve terminal CPX –Commissioning, modifica-tion and fault elimination

PN163

Maintenance and trouble-shooting of PLC systems

PLC441


IM181

Maintenance strategies for maintenance operators

BM131


PLC471

S7 workshop PLC481

Robotics fundamentals ROB111

Motion control solutions ROB121

SYNCHRO – Introduction to Lean Production and VSM

LP111


LP161


LP261


CO231

In-company project


Competence programAssembly specialist

Modules• Material transport with cranes and forklifts (PT161)• Assembly and installation (PT171)• Work organisation (LP271)• Technical communications (PLC451) • Effective industrial problem-solving techniques (PN142)• Commissioning of mechatronic systems (PT181) Duration17 days + 24 hours in-company project


OutcomesThe participants are able to work as assembly specialists for mechatronic systems. They can install mechanic components in machines or systems and install pneumatic tubing and electri-cal wiring. They can select and configure appropriate pneuma-tic and electrical components. They can commission, test and demonstrate the function and use of machines and mechatro-nic systems to customers. They are able to work systematically and efficiently. In the event of problems, they can use problem-solving techniques to systematically identify and eliminate faults.


Assembly specialist

ContentsThis 2-day course covers the following topics:• Use of cranes and forklifts• Accident prevention and work safety• Operating with cranes and forklifts• Drive types• Stability• Regular inspections• Handling of products and loads• Traffic rules and traffic routes• Driving manoeuvres• Theoretical and practical test OutcomesThe participant:• is able to operate cranes• can drive forklifts• is able to transport product in a safe manner• knows and observes the relevant safety regulations

PT161



Assembly specialist Assembly specialist

ContentsThis 3-day course covers the following topics:• Mechanical assembly of elements and components• Fastening technologies• Configuration, installation and marking of pneumatic components• Connecting of pneumatic and electrical components• Installing networks and fieldbus systems• Testing components• Correction OutcomesThe participant:• can read technical documentation and is able to correct these• can choose, configure and assemble mechatronic components and

systems on the basis of technical documentation• can install pneumatic tubes and electrical cables and wires• can test mechatronic components• is able to find and eliminate faults and document the correct status

in the technical documentation

PT171

Assembly and installation

ContentsThis 2-day course covers the following topics:• Occupational safety• Energy efficiency• Order and cleanliness at the workplace (5C)• Planning and designing of work plans• Communication in working processes• Documentation of problems and failures• Continues improvement processes OutcomesThe participant:• is able to work in a safe and efficient way• knows the relevant tools and methods for improvement• is able to create and improve work plans • is able to communicate failures and problems

LP271

Work organisation









PN142

Assembly specialist


Assembly specialist






PLC451


In-company project

Assembly specialist Assembly specialist

ContentsThis 3-day course covers the following topics:• Planning commissioning• Connecting mechatronic system to the power supply• Testing protection measures• Testing modules • Load and testing software• Safety check of whole machine• Machine documentation and necessary corrections• Documentation of commissioning• Introducing customers to the function and operation of the

mechatronic system OutcomesThe participant:• is able to commission and test mechatronic systems• can do all necessary safety checks• can check the complete function of mechatronic system• can document the process of commissioning• is able to introduce customer employees to the function and

operation of the system• can explain and present the documentation of machine

PT181


ContentsThe in-company project with a duration of 24 hours concludes the “Assembling specialist” competence program. Detailed content is defined in cooperation with the employer. During these projects, participants will be able put into practice the subjects they have learned in theory. Each project should focus on a typical task for an assembly specialist, such as final assembly of mechatronic system or commissioning a system.

OutcomesThe participant:• is able to work as assembly specialist• can plan and implement the assembly and commissioning of

a mechatronic system• can measure the success of projects and present results


Competence programFluidics specialist








PN142

Fluidics specialist



systems using PLC controls (PN121)• Effective industrial problem-solving techniques (PN142)• Maintenance and troubleshooting of hydraulic systems

(HY521)• Systematic safety improvement in pneumatic systems

(PN351)• Proportional hydraulics (HY132)• Vacuum in handling technology (PN381)• Valve terminal CPX – Commissioning, modification and fault

elimination (PN163) Duration15 days + 24 hours in-company project


OutcomesThe participants are able to work as fluidics specialists. They can identify customer requirements, design an appropriate sys-tem with regard to quality and cost, and present the results to the customer. They can work with pneumatic and hydraulic sys-tems, identify weaknesses and implement improvements. They understand and can configure and operate valve terminals. In the event of problems, they can use problem-solving tech-niques to systematically identify and eliminate faults.








PN121

Fluidics specialist


ContentsThis 3-day course covers the following topics:• Important hydraulic components• Circuit design and reading circuit diagrams• Hydraulic troubleshooting techniques• Analysing circuits for troubleshooting• Hydraulic maintenance approach• Troubleshooting guides OutcomesThe participant:• knows the features of important hydraulic components• can interpret the technical data of the component• understands how availability of production equipment

can be improved• knows the efficient maintenance methods• can read and analyse hydraulic circuit diagrams• can effectively troubleshoot hydraulic circuits• can safely commission the system

HY521

Fluidics specialist

Maintenance and troubleshooting ofhydraulic systems


Systematic safety improvement in pneumatic systems

ContentsThis 2-day course covers the following topics:• Correct dimensioning• Operation modes• Safe designing example

– Hazardous areas– Risk analyses– Safety measures

• 10 technical safety functions• Emergency stop• Pneumatic safety tips OutcomesThe participant:• can recognise the hazards in pneumatic processes• is able to analyse the risk factors of simple pneumatic designs• can apply safety measures and safety circuits• understands the principles of emergency and safety solutions• can raise the safety of simple pneumatic designs

PN351

Fluidics specialist Fluidics specialist

Proportional hydraulics

ContentsThis 3-day course covers the following topics:• Structure, function and characteristic data of proportional, way,

pressure and flow control valves• Generation of set points• Adapting amplifier electronics to required conditions• Development and interpretation of proportional hydraulics circuit

diagrams• Intensive practical training through setup of circuits according to

circuit diagrams and setting parameters for optimal commissioning• Procedures for maintenance, troubleshooting and commissioning• Open- and closed-loop control• Servo valve technology and control OutcomesThe participant:• can explain the structure and mode of operation of proportional,

way, pressure and flow control valves• is able to interpret the characteristic data of proportional valves• can choose the right proportional or servo solution for the

application• is able to develop, read and interpret proportional hydraulics circuit

diagrams• can explain the principles of servo valve technology and control• can explain the difference between open- and closed-loop controls• is able to identify and solve the most common faults in proportional

and servo hydraulics systems

HY132


ContentsThis 1-day course covers the following topics:• Introduction to vacuum technology• Vacuum generation in handling technology• Vacuum components in handling technology• Component selection criteria OutcomesThe participant:• understands the generation and provision of vacuum• is able to describe the fundamentals of vacuum• can select and dimensions suction cups• can interpret the material properties of handling with vacuum• can interpret the vacuum generator properties• can design simple vacuum circuits

PN381

Fluidics specialist


ContentsThis 2-day course covers the following topics:• Design and function of three different CPX valve terminal series

– MPA– Midi– VTSA

• Valve functions• Creating pressure zones• Drawing and reading pneumatic circuit diagrams• Functional relationships between pneumatics and

electrical engineering• Terminal configuration and spare parts ordering• Modification and replacement of parts• Versatile electrical connection technology• Adjustable failsafe behaviour• Detection and elimination of pneumatic and electric controls• Diagnosis via fault LEDs at the Profibus node• Creating a Profibus configuration using STEP7• Testing and diagnosis via Profibus using a programming unit• Programmed diagnosis OutcomesThe participant:• is familiar with the CPX valve terminals and operation principles• can interact with the CPX interface• can diagnose failures of CPX valve terminals• can make a diagnosis via Profibus

PN163

Fluidics specialist

Valve terminal CPX –Commissioning, modification andfault elimination


In-company project

Fluidics specialist

ContentsThe in-company project with a duration of 24 hours concludes the “Fluidics specialist” competence program. Detailed content is defined in cooperation with the employer. During these pro-jects, participants will be able put into practice the subjects they have learned in theory. Each project should focus on a typical task for a fluidics specialist, for example, maintenance of fluidic systems or the operation of valve terminals.

OutcomesThe participant:• is able to work as fluidics specialist• can plan and realize a small project with a fluidics focus• can measure the success of projects and present results


Competence programMaintenance specialist






PN121



Qualification program Maintenance specialist


systems using PLC control (PN121)• Effective industrial problem-solving techniques (PN142)• Technical communications (PLC451)• Maintenance and troubleshooting of PLC systems (PLC441)• Basics of effective maintenance (IM181)• Maintenance strategies for maintenance operators (PT131) Duration17 days + 24 hours in-company project


OutcomesThe participants are able to work as maintenance specialists. They can maintain machines, and identify faults using problem-solving techniques. They can eliminate causes, document all relevant information and evaluate fault lists. They understand and can carry out the various maintenance tasks.










PN142








PLC451










IM181


Basics of effective maintenanceMaintenance and troubleshooting ofPLC systems




PLC441



In-company project

Maintenance specialistMaintenance specialist

ContentsThis 2-day course covers the following topics:• Production systems and their influence on maintenance• Six typical machine losses• Roles and self-perception of maintenance department• Maintenance strategies in comparison:• Fire-fighting strategy• Preventive maintenance• Total Productive Maintenance (TPM)• Reliability Centered Maintenance (RCM)• Risk Based Maintenance (RBM)• Methods to find the right strategy• Key Performance Indicators for maintenance departments• Process for implementing maintenance strategies• Examples and practical exercises OutcomesThe participant:• is familiar with different maintenance strategies and their

relationship to production systems• is able to choose the right strategy for each machine in relation to



PT131


ContentsThe in-company project with a duration of 24 hours concludes the “Maintenance specialist” competence program. Detailed content is defined in cooperation with the employer. During these projects, participants will be able put into practice the subjects they have learned in theory. Each project should focus on a typical task for a maintenance specialist, for example, reducing machine downtime, analysing faults, planning spare parts management, or implementing a maintenance strategy for a machine.

OutcomesThe participant:• is able to work as maintenance specialist• can plan and realize a small project with a maintenance focus• can measure the success of projects and present results


Competence programPLC and robotics specialist

Modules• Technical communications (PLC451)• Simatic S7 analogue and PID control (PLC471)• S7 workshop (PLC481)• Robotics fundamentals (ROB111)• Motion control solutions (ROB121) Duration15 days + 24 hours in-company project


OutcomesThe participants are able to work as PLC and robotics specia-lists. They can identify customer requirements, design an appropriate system with regard to quality and cost, and pre-sent the results to the customer. They can work with PLC and robotic systems and various program languages. They can ana-lyse existing programs, identify weaknesses and implement improvements. In the event of problems, they can use problem-solving techniques to systematically identify and eliminate faults.








PLC451



ContentsThis 3-day course covers the following topics:• Analogue value processing• A/D converter and D/A converter• Standardisation of analogue input values• Frequency measurement• Maximum and minimum limits of an analogue value• Difference between local and global variables• 16/32-bit converter• Current input, voltage output• Analogue sensors• I/O-components OutcomesThe participant:• can plan and program a task that requires analogue value

processing• can integrate an analogue unit into a PLC program• can read and handle output analogue values• can connect analogue components correctly• can address and parameterize analogue components• can commission and test the system• can integrate analogue value processing into a program

PLC471

S7 workshop

ContentsThis 4-day course covers the following topics:• Complex hardware tests• Further exploration of STEP 7• Sequence programming in FUC• Application of organisational modules• Declaration of variables in function modules and functions• Application of standard and system function modules• Application of IEC modules from the library• Operation modes: setup, automatic, single step, emergency stop• Analysis of necessary communication between modules

in machines• Data and tool transfer OutcomesThe participant:• understands and can create complex program structures• is able to plan, realize and evaluate complex PLC programs• is able to commission modules and machines• can undertake structured programming• can work with and generate data modules• can find errors in complex programs quickly and efficiently• can spot the reasons for machine breakdowns with the aid of the

PLC program• makes changes and additions to programs developed by others

PLC481

PLC and robotics specialist PLC and robotics specialist


Robotics –Fundamentals

ContentsThis 1-day course covers the following topics:• Handling devices

– Fundamentals, types and applications, advantages and disadvantages

– End effectors• Mechanics

– Degrees of freedom, joints– Linear motion, circular motion

• Coordinate systems– World, reference

• Movement vs. speed– Drives, servo and induction motors– Feedback

• Motion control– Basic blocks– Typical data of a motion control system

• Applications– Examples– “Hands-on”

OutcomesThe participant:• is able to identify the different types of handling systems• can describe the mechanics behind robotics systems• can describe the working principles behind the control of

movement and speed• is able to explain what a coordinate system is• can enunciate the principles of a motion control system

ROB111


Motion control solution CMCA

ContentsThis 2-day course covers the following topics:• Motion functions

– Positioning– Synchronisation– Homing

• Dynamics– Distance, speed, acceleration and jerk

• Handling systems architecture– Festo kinematics

• CMXR– Overview and performance

• Teach pendant and Festo Teach Language (FTL)– Overview, programming– Integrated Codesys PLC

• Applications– Examples– “Hands-on”– Pick and Place– Optimising

OutcomesThe participant:• can identify the different pieces of equipment that are part of the

motion control systems• can commission a motion control system• masters standard programs of handling (Pick and Place) with FTL

language for the Festo Electrical Handling Systems and the Teach pendant

• can optimise the program to achieve the maximum performance

ROB121



In-company project

PLC Robotic specialist

ContentsThe in-company project with a duration of 24 hours concludes the “PLC and robotics Specialist” competence program. Detailed content is defined in cooperation with the employer. During these projects, participants will be able put into practice the subjects they have learned in theory. Each project should focus on a typical task for a PLC and robotics specialist, such as realizing a small PLC or robotic program, or improving or exten-ding a program.

OutcomesThe participant:• is able to work as PLC and robotics specialist• can plan and realize smaller projects• can measure the success of projects and present results


Competence programProcess improvement specialist





LP111



Modules• SYNCHRO – Introduction to Lean Production and VSM

(LP111)• Analysing and designing value streams (LP161)• Systematically designing value added processes (LP261)• Basics of effective maintenance (IM181)• Effective industrial problem-solving techniques (PN142)• Maintenance strategies for maintenance managers (BM131)• Technical service: customer-oriented (CO231) Duration16 days + 24 hours in-company project

PrerequisitesNo prerequisites

OutcomesThe participants are able to work as process improvement spe-cialists. They understand the Lean Thinking approach and identify waste in production processes. They can explore the causes of waste, and plan and implement improvements. They assist a Lean Change Agent, support them in their activities and are responsible for practical realization of improvements.












LP161













LP261











IM181










PN142










CO231









BM131




In-company project

ContentsThe in-company project with a duration of 24 hours concludes the “Process improvement specialist” competence program. Detailed content is defined in cooperation with the employer. During these projects, participants will be able put into practice the subjects they have learned in theory. Each project should focus on a typical task for a process improvement specialist, such as value stream analysis for a selected product, value stream design, or workplace optimisation.

OutcomesThe participant:• is able to work as process improvement specialist• can plan and realize a small Lean Production project• can measure the success of projects and present results

126

Competence programsSupply chain management

Divided in two parts, the competence program supply chain manage-ment starts from fundamentals, and can lead to certification for job-specific positions.

The first part focuses on fundamentals and covers best practices and tools while taking a global view of the supply chain. It demonstrates the importance of an overall outcome rather than the sum of indivi-dual results.

The second part is dedicated to job-specific learning: It focuses mainly on role-specific activities, enabling the participant to perform effectively in a specific position as part of the supply chain.

127

Courses Competence programs supply chain management fundamentals

Production supervisor

Production control specialist

Process improvementspecialist Tool setter Warehouse manager


SCM201

Supply chain processes SCM212

Overview competence programs supply chain management

Courses Competence programs supply chain management



Process improvement pecialist Tool setter Warehouse manager

Leadership trainingmodule 1

LS111

SYNCHRO – Introduction to Lean Production and VSM

LP111


LP161


LS242


LP261


BM181


LS253


LP211

SMED –Reducing setup time

LP131

Pull: Kanban and CONWIP LP311

Heijunka:Levelling and smoothing

LP301

TOC: Theory of Constraint in practical use

LP291


IM181


PN142

Maintenance strategiesfor maintenance managers

BM131


CO231

Fundamentals of Total Pro-ductive Maintenance

LP281


SCM221

Managing warehouse lev-els and purchasing policies

SCM231

Warehouse planning SCM241

Improving warehouse pro-cesses and activities

SCM251


SCM261


SCM271

In-company project


Competence programSupply chain management fundamentals

ContentsThis 2-day course covers the following topics:• Introduction• Definition, importance and current trends of

supply chain management• The fundamentals of supply chain management• Supply chain – Views• Operations – Manufacturing, MRP, ERP, Inventory, Lean/JIT, TQM• Distribution – Logistics• Integration – “Theory of Constraints”• Game experience – three rounds of a simulation to produce and

distribute a real product OutcomesThe participant:• can describe a supply chain and define supply chain management• can describe the components of industrial manufacturing• explains the five production environments and their characteristics• explains the three types of organisation of the production process• presents an overview of industrial system planning and control

operations• can differentiate between independent and dependent demand

application• characterises the concepts of planning priorities and capacities• issues which drive the three main players in the supply chain• identifies the four main objectives of management systems for

quality and productivity• can describe how logistics impacts supply chain management

SCM201

Supply chain management fundamentals


Modules• Introduction to supply chain management (SCM201)• Supply chain processes (SCM212) Duration4 days

PrerequisitesBasic knowledge and understanding about the structure of companies and the roles of functional units

OutcomesThe participants are able to choose the right supply chain strat-egy to measure and identify priorities. They can recognise the importance of every department and its influences on the sup-ply chain. They are familiar with KPIs of every department in the supply chain and know how to improve efficiency of the supply chain by a KPI system. They understand the complexi-ties and risks of global supply chains. They are able to use basic tools in order to optimise a supply chain.



Supply chain management fundamentals

ContentsThis 2-day course covers the following topics:• Three level structure of the SCOR Model• Processes Plan, Deliver, Make, Source, Return• The integrated system of performance measurement• Implementation path• Level 1:

Identify value proposition, specific strategy and macro measurement of the supply chain business

• Level 2: Geographic mapping and configuration of the physical and information streams of supply chain

• Level 3: Description, best practices and measurement of the supply chain activities supporting the objectives of the strategy on level 1 and the configuration on level 2

OutcomesThe participant:• can map, configure, address and measure the performance of a

supply chain

SCM212

Supply chain processes


Competence programProduction supervisor

ContentsThis 3-day course covers the following topics:• Principles of leadership• Leading is communicating• One-on-one leadership skills• Leading yourself OutcomesThe participant:• understands what makes a good leader• identifies the changes necessary to become a good leader• understands the principles of management• knows the key tasks of a manager• knows different styles of leadership and how and when to

apply them• knows how and when to delegate

LS111



Modules• Leadership training module 1 (LS111)• SYNCHRO – Introduction to Lean Production and VSM

(LP111)• Analysing and designing value streams (LP161)• Leadership training module 2 (LS242)• Systematically designing value added processes (LP261)• Business administration compact (BM181)• Leadership training module 3 (LS253) Duration17 days + 24 hours in-company project

PrerequisitesVocational qualification

OutcomesThe participants are able to work as production supervisor. They understand what makes a good leader and identify the changes necessary to become a good leader. They know their role as manager of a team and their tasks. They are familiar with lean manufacturing and use tools in their production. They are able to lead and manage their team in an efficient way.







LP111












LP161




ContentsThis 3-day course covers the following topics:• Building and managing teams• Roles and group dynamics• Team leadership skills• Handling conflict OutcomesThe participant:• can explain what constitutes a team, the team cycle and different

roles within a team• can match individual needs to roles• can explain basic time management techniques• understands the importance of building relationships and alliances

in the business• has achieved self-awareness of personal values and behaviour and

understands how others perceive them• has identified the perception others have of him/her and the

actions necessary to change this, if necessary• can describe the basic stages of change and the associated feelings

people experience• can apply techniques to guide individuals through the transition• has created a plan for development of skills and a specific personal

topic that puts theory into practice

LS242













LP261





ContentsThis 3-day course covers the following topics:• Developing the leadership personality• The leader as coach and mentor• Leading through change• Networking and sparring OutcomesThe participant:• has completed a personal action plan and the results have been

presented and discussed in small groups• has reviewed key learning so far based on a personal action plan

and is committed to future actions• has identified a sparring partner for continued peer coaching

LS253



ContentsThis 2-day course covers the following topics:• First level business indicators: turnover, cost and profit• Relationship between business indicators and Key Performance

Indicators• Different kinds of cost: variable, fixed and stepped fixed• How lean manufacturing can help• Kinds of cost calculation and their consequences for process

improvement• Process-oriented performance figures• Case studies• Practical exercises and examples OutcomesThe participant:• knows the important key figures and understands the interactions

between production systems• is able to see the relationship between their managing activities

and influence on performance figures• is familiar with the kind of cost calculation used by the company• knows the conflict between local and process optimum

BM181




In-company project

ContentsThe in-company project with a duration of 24 hours concludes the “Production supervisor” competence program. Detailed content is defined in cooperation with the employer. During these projects, participants will be able put into practice the subjects they have learned in theory. Each project should focus on a typical task for a production supervisor, for example, shopfloor management, definition of key performance indidca-tors or conflict management.

OutcomesThe participant:• is able to operate as production supervisor • can plan and realize a smaller project with focus leadership• can present the results and measure the success of project


Competence programProduction control specialist





LP111




(LP111)• Production control methods (LP211)• SMED – Reducing setup time with SMED (LP131)• Pull: Kanban and CONWIP (LP311)• Heijunka: Levelling and smoothing (LP301)• TOC: Theory of constraint in practical use (LP291) Duration11 days + 24 hours in-company project


OutcomesThe participants are able to work as production control specia-lists. They can plan make-to-order, customer-specific and series production. They know the criteria for excellent production con-trol and can handle the conflict between short delivery times, low inventories and high capacity utilization. They are able to choose and implement the appropriate production control method to suit the specific situation in their company.



ContentsThis 2-day course covers the following topics:• Main features, design and structure of efficient value-added

systems• The role, significance and responsibilities of production control

in efficient value-added systems• Production control and the balance between ability to deliver,

inventory reduction and capacity utilisation• Criteria and conditions for the control and planning of production• Basic principles and important variables of control and planning:

replenishment time, min/max-control, safety stock, re-order points, lot sizes for ordering

• Selected production control concepts summarised and compared: load-dependent order release, cumulative quantity concept, Kanban, Theory of Constraints (constraint-focused production), levelling and smoothing (Heijunka), CONWIP (Constant WIP)

• Practical exercises OutcomesThe participant:• is familiar with typical parameters and manipulated variables in the

production control process• is able to apply them to strike a balance between ability to deliver,

inventory reduction and capacity utilisation• is familiar with common methods of production control and their

scenarios and conditions of application• can select suitable methods for their company

LP211






LP131




Production control specialist Production control specialist

ContentsThis 2-day course covers the following topics:• Low inventories and high reliability of delivery as basis for

excellent productivity• Function of Pull principle• Kinds of Pull: Kanban and CONWIP• Design of control cycles• Calculation of control cycles• Communication in control cycles• The process of implementation• Case studies• Practical exercises OutcomesThe participant:• is familiar with the pull principle, its functions and advantages• knows in which production types Kanban and CONWIP can be

applied• can design Kanban and CONWIP control cycles• is able to calculate replenishment times and inventories in buffers• can plan processes for implementation of Kanban or CONWIP

LP311

Pull –Kanban and CONWIP

ContentsThis 2-day course covers the following topics:• Heijunka – a system for production control and process

improvement• The principle of levelling and smoothing: from batch production to

One-Piece-Flow• EPEI – Every Part Every Interval• Typical process interruptions and errors: long setup times,

low machine efficiency, different shift models, distances, quality problems

• Levelling and smoothing in practice• Combination of Heijunka and Kanban• Application possibilities and limits• Case studies• Practical Exercises OutcomesThe participant:• is familiar with the approach of levelling and smoothing• knows in which production types Heijunka can be applied• can design and calculate Heijunka• can plan implementation processes for Heijunka

LP301

Heijunka –Levelling and smoothing



ContentsThis 2-day course covers the following topics:• TOC: fundamentals and function• The interaction between gating, replenishment and

buffer management• Influences of inventories: statistical fluctuation of dependent

occurrences – effects of fortune; inventory as function of replenishment time

• First dimensioning of stock and dynamical modification• The economical stock and the system of priorities by order release• Structure and function of gating: protection of bottlenecks,

avoiding overflow in production, correct time for order release• Sequence control of production orders: How can a very complex

production environment be controlled? How can bottlenecks be identified?

• EOO in practical using• Practical exercises OutcomesThe participant:• is familiar with the principles, the advantages and disadvantages

of Theory of constraint• knows in which production types TOC can be applied• knows the elements and the function of TOC• can calculate TOC orders

LP291

TOC –Theory of constraint in practical use


In-company project

ContentsThe in-company project with a duration of 24 hours concludesthe “Production control specialist” competence program.Detailed content is defined in cooperation with the employer.During these projects, participants will be able put into practicethe subjects they have learned in theory. Each project should focus on a typical task for a production control specialist, for example, design of a Kanban cycle, identification of the right production control approaches or the implementation of Heijunka.

OutcomesThe participant:• is able to operate as production control specialist • can plan and realize a smaller project with focus production

control• can present the results and measure the success of project


Competence programProcess improvement specialist





LP111




(LP111)• Analysing and designing value streams (LP161)• Systematically designing value added processes (LP261)• Basics of effective maintenance (IM181)• Effective industrial problem-solving techniques (PN142)• Maintenance strategies for maintenance managers(BM131)• Technical service: customer-oriented (CO231) Duration16 days + 24 hours in-company project


OutcomesThe participants are able to work as process improvement spe-cialists. They understand the Lean Thinking approach and identify waste in production processes. They can explore the causes of waste, and plan and implement improvements. They assist a Lean Change Agent, support them in their activities and are responsible for practical realization of improvements.












LP161













LP261











IM181










PN142










CO231









BM131



In-company project

ContentsThe in-company project with a duration of 24 hours concludes the “Process improvement specialist” competence program. Detailed content is defined in cooperation with the employer. During these projects, participants will be able put into practice the subjects they have learned in theory. Each project should focus on a typical task for a process improvement specialist, such as value stream analysis for a selected product, value stream design, or workplace optimisation.

OutcomesThe participant:• is able to work as process improvement specialist• can plan and realize a small Lean Production project• can measure the success of projects and present results



Competence programTool setter








IM181

Tool setter


Modules• Basics of effective maintenance (IM181)• Effective industrial problem-solving techniques (PN142)• SMED – Reducing setup time with SMED (LP131)• Fundamentals of Total Productive Maintenance (TPM)

(LP281) Duration7 days


OutcomesThe participants are able to work as tool setters. They know the importance of high machine efficiency. They can measure the efficiency of their machines, and can identify and eliminate loss and waste using problem-solving techniques. They know the important elements of an efficient maintenance program and can implement these for their machines.










PN142

Tool setter





LP131

Tool setter



Tool setter

ContentsThis 2-day course covers the following topics:• Lean Manufacturing and TPM• Six typical machine losses• The OEE (Overall Equipment Effectiveness)• Total Productive Maintenance: Targets and elements• TPM as part of production systems• Measuring and analysing of machine losses• The important implementation steps• TPM as a holistic concept with influences and interactions to the

whole company• Case studies and practical exercises OutcomesThe participant:• knows the maintenance strategy TPM, its elements and targets• recognises the need of TPM• are able to implement parts of TPM• can help colleagues to apply TPM

LP281

Fundamentals of Total ProductiveMaintenance


Warehouse manager

Competence programWarehouse manager

Modules• Warehouse role inside the supply chain (SCM221)• Managing warehouse levels and purchasing policies

(SCM231)• Warehouse planning (SCM241)• Improving warehouse processes and activities (SCM251)• Transportation management (SCM261)• Warehouse personnel management (SCM271) Duration8 days

PrerequisitesIntroduction to supply chain management

OutcomesThe participants are able to work as warehouse managers. They can identify opportunities for improvement. They are able to recognise the impact of actions taken at the warehouse level on the supply chain. They increase the analy-sis capability of the overall impact on the business. They can use appropriate tools and processes to maximise the warehouse performance. They can define goals and lead a team.


ContentsThis 1-day course covers the following topics:• The supply chain• Logistic-Production model and the reference parameters• The warehouse role and its influence on the service level• Service level• Stock versus service• Internal and external supply network• Planning systems and replenishment OutcomesThe participant:• can map the supply chain• is able to measure the warehouse performance according

to the right KPIs

SCM221



Warehouse manager Warehouse manager

ContentsThis 1-day course covers the following topics:• Stock and service - management models of stocks and their impact

on warehouse dimensioning• Safety stock and service level• Evaluation, monitoring and control of stocks• Purchasing activities related to logistics agreements• Inventory management: report and corrective actions OutcomesThe participant:• knows how to balance the warehouse levels according to the

costs and service• can apply the cross-analysis methodology

SCM231

Managing warehouse levels andpurchasing policies

ContentsThis 2-day course covers the following topics:• Dimensioning of structure and resources of the warehouse• Warehouse characterization according to stored materials and

automation level• Warehouse types on the distribution network• Characteristics of different typologies of warehouses • Dimensioning methodologies• Layout and allocation• IT systems• Material handling• Warehouse performance OutcomesThe participant:• is able to work in a safe and efficient way• knows the relevant tools and methods for improvement• is able to create and improve work plans • is able to communicate failures and problems

SCM241

Warehouse planning


Warehouse manager

ContentsThis 1-day course covers the following topics:• Value stream mapping• Continuous Improvement Processes OutcomesThe participant:• is able to map the value stream inside a warehouse• can identify types of waste• can apply continuous improvement methods

SCM251

Improving warehouse processes andactivities

ContentsThis 1-day course covers the following topics:• Defining, understanding and communicating problems• Types of logistics and transportation management• Different types of transportation: Physical factors and service• Land transportation• Transportation role inside the company• Import/export and incoterms OutcomesThe participant:• is able to describe the logistics and transportation factors critical

to the supply chain

SCM261

Warehouse manager



Warehouse manager

ContentsThis 2-day course covers the following topics:• Warehouse activities organisation• Needs analysis• Safety rules in the warehouse• Warehouse Manager role• Managing staff• Delegation and goal-oriented management• Performance measurement and recognition• Internal and external personnel• Team work• Multicultural teams OutcomesThe participant:• can define roles and tasks in a team• is able to manage personnel and knows how to motivate and

how to build harmony

SCM271


Festo worldwide

ArgentinaFesto S.A.Edison 2392(1640) MartínezProv. Buenos AiresTel. +54 (011) 4717 82 00,Fax +54 (011) 47 17 82 82E-mail: [email protected]

AustraliaFesto Pty. Ltd.Head Office (Melbourne)179-187 Browns RoadP.O. Box 261Noble Park Vic. 3174Tel. +61(0)3 97 95 95 55,Fax +61(0)3 97 95 97 87E-mail: [email protected]

AustriaFesto Gesellschaft m.b.H.Linzer Straße 2271140 WienTel. +43 (0)1 910 75-0, Fax +43 (0)1 910 75-250E-mail: [email protected]

BelarusIP FestoMasherov avenue, 78220035 MinskTel. +375 (0)17 204 85 58,Fax +375 (0)17 204 85 59E-mail: [email protected]

BelgiumFesto Belgium saRue Colonel Bourg 1011030 BruxellesTel. +32 (0)2 702 32 11, Fax +32 (0)2 702 32 09E-mail: [email protected]

BelgiumFesto Belgium nvKolonel Bourgstraat 1011030 BrusselTel. +32 (0)2 702 32 11, Fax +32 (0)2 702 32 09E-mail: [email protected]

BrazilFesto Brasil LtdaRua Guiseppe Crespi, 76Jd. Santa Emília04183-080 São Paulo / SP -BrasilTel. +55 (11) 5013-1600,Fax +55 (11) 5013-1801E-mail: [email protected]

BulgariaFesto EOOD1592 SofiaBul. Christophor Kolumb 9Tel. +359 (0)2 960 07 12,Fax +359 (0)2 960 07 13E-mail: [email protected]

CanadaFesto Inc.5300 Explorer DriveMississauga, Ontario L4W 5G4Tel. +1 (0)905 624 90 00,Fax +1 (0)905 624 90 01E-mail: [email protected]

ChileFesto S.A.Avenida Américo Vespucio, 760PudahuelSantiagoTel. +56 2 690 28 00, Fax +56 2 690 28 60E-mail: [email protected]

ChinaFesto (China) Ltd.1156 Yunqiao Road,Jinqiao Export Processing Zone,Pudong,Shanghai 201206Tel. +86 21 60 81 51 00, Fax +86 21 58 54 03 00E-mail: [email protected]

ColombiaFesto Ltda.Autopista Bogotá - Medellín Km 6 (costado sur)Tenjo, CundinamarcaTel. +57 (1) 865 7729,Fax +57 (1) 865 7729 Ext. 287E-mail: [email protected]

CroatiaFesto d.o.o.Nova Cesta 18110000 ZagrebTel. +385 (0)1 619 19 69,Fax +385 (0)1 619 18 18E-mail: [email protected]

Czech RepublicFesto, s.r.o.Modřanská 543/76147 00 Praha 4Tel. +420 261 09 96 11, Fax +420 241 77 33 84E-mail: [email protected]

DenmarkFesto A/SIslevdalvej 1802610 RødovreTel. +45 70 21 10 90, Fax +45 44 88 81 10E-mail: [email protected]

EstoniaFesto OY AB Eesti FiliaalA.H. Tammsaare tee 118B12918 TallinnTel. +372 666 1560, Fax +372 666 15 6E-mail: [email protected]

FinlandFesto OyMäkituvantie 9PL 8601511 VantaaTel. +358 (09) 87 06 51,Fax +358 (09) 87 06 52 00E-mail: [email protected]

FranceFesto EurlZA des Maisons Rouges8 rue du clos sainte Catherine94360 Bry-sur-MarneTel. +33 (0) 820 20 46 40 (numéro indigo),Fax +33 (0) 820 20 46 41E-mail: [email protected]

GermanyFesto Didactic GmbH & Co. KGRechbergstr. 373770 DenkendorfGermanyTel. +49 (0)711 346 70,Fax +49 (0)711 34 75 48 85 00E-mail: [email protected]

GermanyFesto AG & Co. KGPostfach73726 EsslingenRuiter Straße 8273734 EsslingenTel. +49 (0) 711 347 0, Fax +49 (0) 711 347 2628E-mail: [email protected]

GreeceFesto Ltd.40 Hamosternas Ave.P.C. 11853 AthensTel. +30 210 341 29 00, Fax +30 210 341 29 05E-mail: [email protected]

Hong KongFesto Ltd.6/F New Timely Factory Building,497 Castle Peak Road,Kowloon, Hong KongTel. + 852 27 43 83 79, Fax + 852 27 86 21 73E-mail: [email protected]

HungaryFesto Kft.Csillaghegyi út 32-34.1037 BudapestHotline +36 1 436 51 00Tel. +36 1 436 51 11, Fax +36 1 436 51 01E-mail: [email protected]

IndiaFesto Controls Private Ltd.Festo Controls Pvt. Ltd.35/3, Shamanna GardenBannerghatta RoadBangalore 560 030Tel. +91 (0)1800 425 0036,Fax +91 (0)1800 121 0036E-mail: [email protected]

IndonesiaPT. FestoJl. Tekno V Blok A/1 Sektor XIKawasan Industri BSDSerpong -Tangerang 15314Banten - IndonesiaTel. +62 (0) 21 27 50 79 00,Fax +62 (0) 21 27 50 79 98E-mail: [email protected]

IranFesto Pneumatic S.K.# 2, 6th street, 16th avenue,Km 8, Special Karaj RoadP.O.Box 15815-1485Teheran 1389793761Tel. +98 (0)21 44 52 24 09,Fax +98 (0)21 44 52 24 08E-mail: [email protected]

IrelandFesto LimitedUnit 5 Sandyford ParkSandyford Industrial EstateDublin 18Tel. +353 (0)1 295 49 55,Fax +353 (0)1 295 56 80E-mail: [email protected]

IsraelFesto Pneumatic Israel Ltd.P.O. Box 1076Ha'atzma'ut Road 48Yehud 56100Tel. +972 (0)3 632 22 66,Fax +972 (0)3 632 22 77E-mail: [email protected]

ItalyFesto SpAVia Enrico Fermi 36/3820090 Assago (MI)Tel. +39 02 45 78 81, Fax +39 02 488 06 20E-mail: [email protected]

JapanFesto K.K.1-26-10 HayabuchiTsuzuki-kuYokohama 224-0025Tel. +81 (0)45 593 5610 / -5611,Fax +81 (0)45 593 5678E-mail: [email protected]

Korea SouthFesto Korea Co., Ltd.Gasan Digital 1-roGeumcheon-guSeoul #153-803Tel. +82 1666 0202, Fax +82 (0)2 864 70 40E-mail: [email protected]

LatviaFesto SIAA. Deglava iela 601035 RigaTel. +371 67 57 78 64, Fax +371 67 57 79 46E-mail: [email protected]

LithuaniaFesto, UABPartizanų 63M50306 KaunasLietuvaTel. +370 (8)7 32 13 14, Fax +370 (8)7 32 13 15E-mail: [email protected]

MalaysiaFesto Sdn. Berhad10 Persiaran IndustriBandar Sri DamansaraWilayah Persekutuan52200 Kuala LumpurTel. +60 (0)3 62 86 80 00,Fax +60 (0)3 62 75 64 11E-mail: [email protected]

MexicoFesto Pneumatic, S.A.Av. Ceylán 3,Col. Tequesquináhuac54020 TlalnepantlaEstado de MéxicoTel. +52 (01)55 53 21 66 00,Fax +52 (01)55 53 21 66 55E-mail: [email protected]

NetherlandsFesto B.V.Schieweg 622627 AN DelftTel. +31 (0)15 251 88 99,Fax +31 (0)15 251 88 67E-mail: [email protected]

New ZealandFesto Ltd.20 Fisher CrescentMount WellingtonAucklandTel. +64 (0)9 574 10 94, Fax +64 (0)9 574 10 99E-mail: [email protected]

NigeriaFesto Automation Ltd.Motorways Centre, First Floor, Block CAlausa, Ikeja,LagosTel. +234 (0)1 794 78 20,Fax +234 (0)1 555 78 94E-mail: [email protected]

NorwayFesto ASOle Deviks vei 20666 OsloTel. +47 22 72 89 50, Fax +47 22 72 89 51E-mail: [email protected]

PeruFesto S.R.L.Amador Merino Reyna 480San IsidroLimaTel. +51 (1) 219 69 60, Fax +51 (1) 219 69 71E-mail: [email protected]

PhilippinesFesto Inc.KM 18, West Service RoadSouth Super Highway1700 Paranaque CityMetro ManilaTel. +63 (2) 77 66 888, Fax +63 (2) 82 34 220/21E-mail: [email protected]

PolandFesto Sp. z o.o.Janki k/Warszawyul. Mszczonowska 705090 RaszynTel. +48 (0)22 711 41 00,Fax +48 (0)22 711 41 02E-mail: [email protected]

PortugalFesto – Automação, Unipessoal, Lda.Rua Manuel Pinto De Azevedo, 567Apartado 8013P-4109601 PortoContact Center: 707 20 20 43Tel. +351 22 615 61 50, Fax +351 22 615 61 89E-mail: [email protected]

RomaniaFesto S.R.L.St. Constantin 17010217 BucurestiTel. +40(0)21 403 95 00,Fax +40 (0)21 310 24 09E-mail: [email protected]

RussiaOOO Festo-RFMichurinskiy prosp., 49119607 MoscowTel. +7 495 737 34 00, Fax +7 495 737 34 01E-mail: [email protected]

SingaporeFesto Pte. Ltd.6 Kian Teck WaySingapore 628754Tel. +65 62 64 01 52, Fax +65 62 61 10 26E-mail: [email protected]

SlovakiaFesto spol. s r.o.Gavlovicová ul. 183103 Bratislava 3Tel. +421 (0)2 49 10 49 10,Fax +421 (0)2 49 10 49 11E-mail: [email protected]

SloveniaFesto d.o.o. LjubljanaIC Trzin, Blatnica 81236 TrzinTel. +386 (0)1 530 21 00,Fax +386 (0)1 530 21 25E-mail: [email protected]

South AfricaFesto (Pty) Ltd.22-26 Electron AvenueP.O. Box 255Isando 1600Tel. +27 (0)11 971 55 00,Fax +27 (0)11 974 21 57E-mail: [email protected]

SpainFesto Pneumatic, S.A.U.Avenida Granvia, 159Distrito Económico Granvia L'H08908 Hospitalet de LlobregatBarcelonaTel. +34 901243660, Fax +34 902243660E-mail: [email protected]

SwedenFesto ABStillmansgatan 1Box 21038200 21 MalmöTel. +46 (0)20 38 38 40, Fax +46 (0)40 38 38 10E-mail: [email protected]

SwitzerlandFesto AGMoosmattstrasse 248953 Dietikon ZHTel. +41 (0)44 744 55 44,Fax +41 (0)44 744 55 00E-mail: [email protected]

TaiwanFesto Co., Ltd.Head Office9, Kung 8th RoadLinkou 2nd Industrial ZoneLinkou Dist., New Taipei City24450 Taiwan, R.O.C.Tel. +886 (0)2 26 01-92 81,Fax +886 (0)2 26 01 92 86-7E-mail: [email protected]

ThailandFesto Ltd.Viranuvat Building, 6th - 7th Floor.1250 Bangna - Trad Road (Soi 34)Bangna, Bangkok 10260Tel. +66 2746-8700, Fax +66 2746-8370E-mail: [email protected]

TurkeyFesto San. ve Tic. A.S.Tuzla Mermerciler OrganizeSanayi Bölgesi 6/1834956 Tuzla - Istanbul/TRTel. +90 (0)216 585 00 85,Fax +90 (0)216 585 00 50E-mail: [email protected]

UkraineDP Festoul. Borisoglebskaya,1104070, KievTel. +380 (0)44 233 6451,Fax +380 (0)44 463 70 96E-mail: [email protected]

United KingdomFesto LimitedApplied Automation CentreCaswell RoadBrackmills Trading EstateNorthampton NN4 7PYTel. ++44 (0)1604 / 66 70 00,Fax ++44 (0)1604 / 66 70 01E-mail: [email protected]

United StatesFesto Corporation (New York)395 Moreland RoadP.O. Box 18023Hauppauge, NY 11788Call Toll-free 800/993 3786Fax Toll-free 800/963 3786Tel. +1(631) 435 08 00, Fax +1(631) 435 80 26E-mail: [email protected]

VenezuelaFesto C.A.Av. 23 esquina con calle 71N° 22-62, Edif. Festo.Sector ParaísoMaracaibo - VenezuelaTel. +58 (261) 759 11 20/759 41 20/759 44 38,Fax +58 (261) 759 04 55E-mail: [email protected]

VietnamFesto Co Ltd(Cong Ty TNHH FESTO)No. 1515 – 1516 Van Dai Dong StreetWard An Phu, District 2Ho Chi Minh CityTel. +84 (8) 62 81 44 53 – 4454,Fax +84 (8) 62 81 4442E-mail: [email protected]

www.festo-tac.com

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Training and Consulting · SCM241 Warehouse planning 59 SCM251 Improving warehouse processes and...

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